https://ujcontent.uj.ac.za/vital/access/manager/Index ${session.getAttribute("locale")} 5 Supply chain responsiveness as a means to a sustainable competitive advantage in the manufacturing sector https://ujcontent.uj.ac.za/vital/access/manager/Repository/uj:22809 Tue 23 May 2017 09:25:55 SAST ]]> The importance of feedback in an omni channel environment https://ujcontent.uj.ac.za/vital/access/manager/Repository/uj:28927 Tue 18 Sep 2018 10:53:35 SAST ]]> The influence of employee engagement on customer experience in a customer centric climate and culture https://ujcontent.uj.ac.za/vital/access/manager/Repository/uj:31773 Thu 30 May 2019 08:58:28 SAST ]]> ABSA'S implementation of mobile banking as a value-added mobile business offering https://ujcontent.uj.ac.za/vital/access/manager/Repository/uj:2791 Thu 22 Aug 2019 23:39:35 SAST ]]> Critical competencies to promote a customer service care capability in a bank sector call centre. https://ujcontent.uj.ac.za/vital/access/manager/Repository/uj:6382 Thu 22 Aug 2019 21:25:40 SAST ]]> An appreciative enquiry into customer service provided on an executive education programme at a South African business school https://ujcontent.uj.ac.za/vital/access/manager/Repository/uj:9825 Thu 22 Aug 2019 18:52:20 SAST ]]> The impact of staff turnover on client service in the employee benefit industry https://ujcontent.uj.ac.za/vital/access/manager/Repository/uj:9370 Thu 22 Aug 2019 09:31:49 SAST ]]> Supply chain performance and customer service in the mining explosives industry https://ujcontent.uj.ac.za/vital/access/manager/Repository/uj:31742 Thu 16 May 2019 09:14:07 SAST ]]> Service quality expectations and perceptions of home loan customers https://ujcontent.uj.ac.za/vital/access/manager/Repository/uj:11574 Sat 16 Sep 2017 02:14:28 SAST ]]> Functional requirements of eCRM solutions for the South African SME sector https://ujcontent.uj.ac.za/vital/access/manager/Repository/uj:14798 Sat 16 Sep 2017 02:03:31 SAST ]]> The effect of supply chain optimisation on the sales and profitability of RS Components SA Ltd. https://ujcontent.uj.ac.za/vital/access/manager/Repository/uj:3338 Sat 16 Sep 2017 01:51:10 SAST ]]> Emotional intelligence as determinant of the ideal characteristics to deliver the best service to customers https://ujcontent.uj.ac.za/vital/access/manager/Repository/uj:9097 Sat 16 Sep 2017 01:48:42 SAST ]]> Service quality expectations and perceptions of staff and customers at travel agencies, Gauteng https://ujcontent.uj.ac.za/vital/access/manager/Repository/uj:3274 Sat 16 Sep 2017 01:40:25 SAST ]]> Internal marketing in a customer service centre https://ujcontent.uj.ac.za/vital/access/manager/Repository/uj:8277 Sat 16 Sep 2017 01:13:54 SAST ]]> The importance of demand planning in the management of a fast moving consumer goods supply chain https://ujcontent.uj.ac.za/vital/access/manager/Repository/uj:2761 Sat 16 Sep 2017 01:11:26 SAST ]]> Investigating client relationship needs and wants within the banking industry in South Africa https://ujcontent.uj.ac.za/vital/access/manager/Repository/uj:1752 Sat 16 Sep 2017 00:48:23 SAST ]]> An assessment of internet banking service quality https://ujcontent.uj.ac.za/vital/access/manager/Repository/uj:6964 Sat 16 Sep 2017 00:32:47 SAST ]]> The development of a service delivery index for municipalities https://ujcontent.uj.ac.za/vital/access/manager/Repository/uj:8187 Mon 19 Aug 2019 09:52:19 SAST ]]> Evaluation of a process- and product-innovation framework in decentralised international organisations https://ujcontent.uj.ac.za/vital/access/manager/Repository/uj:31944 Mon 10 Jun 2019 09:51:36 SAST ]]> An analysis of customer service in an optometric practice https://ujcontent.uj.ac.za/vital/access/manager/Repository/uj:9453 Fri 15 Sep 2017 23:57:16 SAST ]]> Marketing guidelines based on quality service that secure customer added value https://ujcontent.uj.ac.za/vital/access/manager/Repository/uj:1737 Fri 15 Sep 2017 23:42:31 SAST ]]> Die meting van Sasol hittebrandstowwe se dienskwaliteit in die bemarking van brandolies met behulp van die SERVQUAL tegniek https://ujcontent.uj.ac.za/vital/access/manager/Repository/uj:14113 Fri 15 Sep 2017 23:36:51 SAST ]]> Bestuurs- en klantpersepsie rakende dienslewering in die supermarkbedryf https://ujcontent.uj.ac.za/vital/access/manager/Repository/uj:9441 Fri 15 Sep 2017 22:58:45 SAST ]]> The influence of internal marketing on internal customers within retail banking https://ujcontent.uj.ac.za/vital/access/manager/Repository/uj:11550 Fri 15 Sep 2017 22:53:49 SAST ]]> An investigation of customer switching/defection behaviour in a selected segment of Standard Bank retail division https://ujcontent.uj.ac.za/vital/access/manager/Repository/uj:10317 Fri 15 Sep 2017 22:49:41 SAST ]]> Value disciplines: measuring customer preferences. https://ujcontent.uj.ac.za/vital/access/manager/Repository/uj:6306 Fri 15 Sep 2017 22:25:40 SAST ]]>