https://ujcontent.uj.ac.za/vital/access/manager/Index ${session.getAttribute("locale")} 5 Private banking customers' perceptions of retention strategies https://ujcontent.uj.ac.za/vital/access/manager/Repository/uj:2373 Fri 15 Sep 2017 22:47:10 SAST ]]> Customer retention through customer relationship management : the exploration of two-way communication and conflict handling https://ujcontent.uj.ac.za/vital/access/manager/Repository/uj:5866 Fri 15 Sep 2017 22:38:19 SAST ]]>