https://ujcontent.uj.ac.za/vital/access/manager/Index ${session.getAttribute("locale")} 5 Customer relationship management (CRM) in a South African service environment : an exploratory study https://ujcontent.uj.ac.za/vital/access/manager/Repository/uj:5966 Mon 19 Aug 2019 09:34:05 SAST ]]> Customer retention through customer relationship management : the exploration of two-way communication and conflict handling https://ujcontent.uj.ac.za/vital/access/manager/Repository/uj:5866 Fri 15 Sep 2017 22:38:19 SAST ]]> Exploring the relationship between trust, commitment and customer loyalty through the intervening role of customer relationship management (CRM). https://ujcontent.uj.ac.za/vital/access/manager/Repository/uj:5865 Fri 15 Sep 2017 22:27:07 SAST ]]>