https://ujcontent.uj.ac.za/vital/access/manager/Index ${session.getAttribute("locale")} 5 The influence of restaurant service experience on customer emotions and behaviour intentions https://ujcontent.uj.ac.za/vital/access/manager/Repository/uj:22832 Wed 31 May 2017 12:05:46 SAST ]]> The implications of the theory of constraints on inventory buffers https://ujcontent.uj.ac.za/vital/access/manager/Repository/uj:19048 Wed 07 Sep 2016 11:55:15 SAST ]]> Supply chain responsiveness as a means to a sustainable competitive advantage in the manufacturing sector https://ujcontent.uj.ac.za/vital/access/manager/Repository/uj:22809 Tue 23 May 2017 09:25:55 SAST ]]> The importance of feedback in an omni channel environment https://ujcontent.uj.ac.za/vital/access/manager/Repository/uj:28927 Tue 18 Sep 2018 10:53:35 SAST ]]> The influence of employee engagement on customer experience in a customer centric climate and culture https://ujcontent.uj.ac.za/vital/access/manager/Repository/uj:31773 Thu 30 May 2019 08:58:28 SAST ]]> Measuring the impact of perceived quality of service and price amongst restaurant customers in Johannesburg. https://ujcontent.uj.ac.za/vital/access/manager/Repository/uj:8425 Thu 22 Aug 2019 23:58:42 SAST ]]> Die impak van dienskwaliteit, kliënteretensie en werknemersretensie op die markaandeel en winsgewendheid van 'n finansiële instelling https://ujcontent.uj.ac.za/vital/access/manager/Repository/uj:13404 Thu 22 Aug 2019 22:32:18 SAST ]]> Verbruikersklagtes en bestuursrespons : 'n verkennende studie https://ujcontent.uj.ac.za/vital/access/manager/Repository/uj:10043 Thu 22 Aug 2019 21:35:46 SAST ]]> A measurement of client satisfaction with services provided by Radiopark Studios to internal clients https://ujcontent.uj.ac.za/vital/access/manager/Repository/uj:11742 Thu 22 Aug 2019 21:07:31 SAST ]]> Treating customers fairly : a new name for existing principles? https://ujcontent.uj.ac.za/vital/access/manager/Repository/uj:19976 Thu 22 Aug 2019 18:40:41 SAST ]]> Value engineering within a changing telecommunication market https://ujcontent.uj.ac.za/vital/access/manager/Repository/uj:1763 Thu 22 Aug 2019 17:22:57 SAST ]]> A business tourist service quality scorecard for predicting tourist retention https://ujcontent.uj.ac.za/vital/access/manager/Repository/uj:7652 Thu 22 Aug 2019 12:27:45 SAST ]]> Investigating the factors that influence client satisfaction: case study, Barat Carbide https://ujcontent.uj.ac.za/vital/access/manager/Repository/uj:8336 Thu 22 Aug 2019 07:14:54 SAST ]]> Management of productivity in a service call centre https://ujcontent.uj.ac.za/vital/access/manager/Repository/uj:22757 Thu 22 Aug 2019 06:55:32 SAST ]]> Supply chain performance and customer service in the mining explosives industry https://ujcontent.uj.ac.za/vital/access/manager/Repository/uj:31742 Thu 16 May 2019 09:14:07 SAST ]]> Assessing service quality in business-to-business relationships within the international telecommunications carrier market. https://ujcontent.uj.ac.za/vital/access/manager/Repository/uj:2764 Sat 16 Sep 2017 02:17:37 SAST ]]> Improving company throughput at a South African company https://ujcontent.uj.ac.za/vital/access/manager/Repository/uj:6171 Sat 16 Sep 2017 02:17:07 SAST ]]> Customer expectations and perceptions of service quality at a private medical practice : an exploratory study https://ujcontent.uj.ac.za/vital/access/manager/Repository/uj:8935 Sat 16 Sep 2017 02:05:25 SAST ]]> The effect of supply chain optimisation on the sales and profitability of RS Components SA Ltd. https://ujcontent.uj.ac.za/vital/access/manager/Repository/uj:3338 Sat 16 Sep 2017 01:51:10 SAST ]]> Information and communication technology outsourcing : the determinacy of service level rating (SLR) on customer satisfaction rating (CSR) https://ujcontent.uj.ac.za/vital/access/manager/Repository/uj:12639 Sat 16 Sep 2017 01:32:58 SAST ]]> Aanwending van inligtingtegnologie ter verbetering van dienskwaliteit in diensondernemings https://ujcontent.uj.ac.za/vital/access/manager/Repository/uj:14061 Sat 16 Sep 2017 01:14:24 SAST ]]> A multidimensional customer value model for the high fashion retail industry https://ujcontent.uj.ac.za/vital/access/manager/Repository/uj:13601 Sat 16 Sep 2017 00:49:31 SAST ]]> Investigating client relationship needs and wants within the banking industry in South Africa https://ujcontent.uj.ac.za/vital/access/manager/Repository/uj:1752 Sat 16 Sep 2017 00:48:23 SAST ]]> Strategic advantage through customer value https://ujcontent.uj.ac.za/vital/access/manager/Repository/uj:2909 Sat 16 Sep 2017 00:25:36 SAST ]]> Changes in physical evidence and the perception of service quality of patients in a hospital facility https://ujcontent.uj.ac.za/vital/access/manager/Repository/uj:6931 Sat 16 Sep 2017 00:24:38 SAST ]]> Towards a managed service encounter process as an instrument to improved customer satisfaction https://ujcontent.uj.ac.za/vital/access/manager/Repository/uj:4354 Sat 16 Sep 2017 00:17:47 SAST ]]> The development of customer perceptions into multi-level regression-based impact measures for the improvement of customer loyalty https://ujcontent.uj.ac.za/vital/access/manager/Repository/uj:2767 Sat 16 Sep 2017 00:15:36 SAST ]]> Customer experience within a process-centred approach at the Industrial Development Corporation https://ujcontent.uj.ac.za/vital/access/manager/Repository/uj:12642 Sat 16 Sep 2017 00:00:45 SAST ]]> Validating the relationship between trust, commitment, economic and non-economic satisfaction in South African buyer-supplier relationships https://ujcontent.uj.ac.za/vital/access/manager/Repository/uj:22947 Mon 19 Aug 2019 11:14:11 SAST ]]> Evaluating the service quality within the aftermarket components industry in South Africa https://ujcontent.uj.ac.za/vital/access/manager/Repository/uj:10108 Mon 19 Aug 2019 11:04:47 SAST ]]> Influence of automated teller machine service quality on overall customer satisfaction in retail banking sector https://ujcontent.uj.ac.za/vital/access/manager/Repository/uj:30522 Mon 11 Feb 2019 08:53:58 SAST ]]> Evaluation of a process- and product-innovation framework in decentralised international organisations https://ujcontent.uj.ac.za/vital/access/manager/Repository/uj:31944 Mon 10 Jun 2019 09:51:36 SAST ]]> Marketing guidelines based on quality service that secure customer added value https://ujcontent.uj.ac.za/vital/access/manager/Repository/uj:1737 Fri 15 Sep 2017 23:42:31 SAST ]]> Customer value creation in the South African mobile telecommunications industry https://ujcontent.uj.ac.za/vital/access/manager/Repository/uj:13573 Fri 15 Sep 2017 23:18:04 SAST ]]> An investigation into customer satisfaction levels in a highly technical environment https://ujcontent.uj.ac.za/vital/access/manager/Repository/uj:2158 Fri 15 Sep 2017 23:09:29 SAST ]]> Bestuurs- en klantpersepsie rakende dienslewering in die supermarkbedryf https://ujcontent.uj.ac.za/vital/access/manager/Repository/uj:9441 Fri 15 Sep 2017 22:58:45 SAST ]]> Private banking customers' perceptions of retention strategies https://ujcontent.uj.ac.za/vital/access/manager/Repository/uj:2373 Fri 15 Sep 2017 22:47:10 SAST ]]>