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Informal business entrepreneurs’ mobile marketing acceptance : an expectation confirmation theory perspective
Conference paper   Open access

Informal business entrepreneurs’ mobile marketing acceptance : an expectation confirmation theory perspective

Valencia Melissa Zulu
2018
Handle:
https://hdl.handle.net/10210/278273

Abstract

Behavioural control Responsiveness Usability
There has been little conceptual frameworks developed on how scholars in the mobile marketing arena should measure mobile marketing acceptance in small businesses’ entrepreneurs operating in the informal economies to drive sustainability and customer retention. The results reveal that perceived behavioural control and usability are antecedents of mobile marketing acceptance.
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