Abstract
M.Phil. (Information Management)
This study was aimed at the discovery of in corporate advisory
networks who act as agents to share information and knowledge.
In the current competitive and often uncertain economic business environment,
savvy executives need to leverage off the expertise of their company employees in
order to service their customers effectively and remain competitive. Since not all
employees in the company have expert knowledge, executives need to discover the
advisory networks of expert employees embedded in formal organisational
structures and encourage them to share and transfer their expert knowledge to
novices and/or less experienced employees.
In light of the current argument, a diagnostic technique known as social network
analysis (SNA) was used to map out and measure the advisory relational X-ray
patterns within organisational departments and across to other functional business
units. Once the patterns are discovered and the key expert networked employees
identified, knowledge sharing interventions are introduced to facilitate experts to
share and transfer their information, knowledge, insights and experiences to other
less knowledgeable employees within the departments and across to other
functional areas in the organisation. The overall objective of this study is therefore to
utilise the SNA technique to discover the experts in the corporate advisory networks
whom will act as agents to facilitate information and knowledge sharing in the
organisation to improve other employees’ work performance thereby enabling the
organisation to meet and even exceed its strategic objectives...