The influence of outsourcing on facilities divisions : the effect on infrastructure at the Universities of Witwatersrand and Johannesburg
- Khumalo, Themba Muzikayifani
- Authors: Khumalo, Themba Muzikayifani
- Date: 2016
- Subjects: University of the Witwatersrand , University of Johannesburg , Universities and colleges - Services for - Contracting out , Contracting out - Case studies , Education, Higher - South Africa - Gauteng - Facilities - Planning , Facility management - South Africa - Gauteng - Case studies
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/233820 , uj:23882
- Description: M.Phil. (Engineering Management) , Abstract: Please refer to full text to view abstract
- Full Text:
- Authors: Khumalo, Themba Muzikayifani
- Date: 2016
- Subjects: University of the Witwatersrand , University of Johannesburg , Universities and colleges - Services for - Contracting out , Contracting out - Case studies , Education, Higher - South Africa - Gauteng - Facilities - Planning , Facility management - South Africa - Gauteng - Case studies
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/233820 , uj:23882
- Description: M.Phil. (Engineering Management) , Abstract: Please refer to full text to view abstract
- Full Text:
Determining the cost effectiveness and efficiency of outsourcing academic services
- Authors: Ojini, Chizoba Monulikpe
- Date: 2016
- Subjects: Contracting out , Universities and colleges - Services for - Contracting out , University of Johannesburg. Faculty of Management
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/225888 , uj:22825
- Description: M.Com. (Business Management) , Abstract: The commercial sustainability of an institution of higher learning depends on the number of students that enrol each year, the quality and quantity of research output and the institution’s ability to produce excellent academic standards. Institutions must compete for students and still remain financially buoyant, since the amount of funding received from government depends on the enrolment capacity and the research output. The financial support, which has reduced over the years, made these universities to seek other ways to reduce operational costs. It is for this reason that the institutions have increasingly adopted an outsourcing strategy to save costs and maintain quality. The trend is that institutions of higher learning have embraced outsourcing in recent years and the rate seems high. Although outsourcing is widely accepted, the question is whether outsourcing academic services plays any role in maintaining greater services, reduced costs and better academic qualifications or whether higher education is on the path to ruin due to outsourcing. Therefore this study aims at investigating the cost savings and service delivery standards achieved through outsourcing of academic services while an attempt is also made to determine whether outsourcing affects the quality of academic qualifications and the loyalty of the full-time employed staff at the Faculty of Management, University of Johannesburg. This research employs a qualitative case study strategy, an empirically explanatory study that investigates the extent and the effect on cost effectiveness, quality and integrity of outsourced academic services in the Faculty. The research evaluates the claim that an external outsourcing strategy achieves a cost reduction compared to using internal resources. The heads of the eight departments in the faculty and the executive dean were selected for interviews, and although only six out of the eight heads responded, their knowledge and experience in the outsourcing process within the faculty were explored. Qualitative data analysis includes four steps: compiling, disassembling, reassembling and interpreting before concluding. These steps are described in chapter 3. Qualitative data was collected using in-depth interviews, documentation...
- Full Text:
- Authors: Ojini, Chizoba Monulikpe
- Date: 2016
- Subjects: Contracting out , Universities and colleges - Services for - Contracting out , University of Johannesburg. Faculty of Management
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/225888 , uj:22825
- Description: M.Com. (Business Management) , Abstract: The commercial sustainability of an institution of higher learning depends on the number of students that enrol each year, the quality and quantity of research output and the institution’s ability to produce excellent academic standards. Institutions must compete for students and still remain financially buoyant, since the amount of funding received from government depends on the enrolment capacity and the research output. The financial support, which has reduced over the years, made these universities to seek other ways to reduce operational costs. It is for this reason that the institutions have increasingly adopted an outsourcing strategy to save costs and maintain quality. The trend is that institutions of higher learning have embraced outsourcing in recent years and the rate seems high. Although outsourcing is widely accepted, the question is whether outsourcing academic services plays any role in maintaining greater services, reduced costs and better academic qualifications or whether higher education is on the path to ruin due to outsourcing. Therefore this study aims at investigating the cost savings and service delivery standards achieved through outsourcing of academic services while an attempt is also made to determine whether outsourcing affects the quality of academic qualifications and the loyalty of the full-time employed staff at the Faculty of Management, University of Johannesburg. This research employs a qualitative case study strategy, an empirically explanatory study that investigates the extent and the effect on cost effectiveness, quality and integrity of outsourced academic services in the Faculty. The research evaluates the claim that an external outsourcing strategy achieves a cost reduction compared to using internal resources. The heads of the eight departments in the faculty and the executive dean were selected for interviews, and although only six out of the eight heads responded, their knowledge and experience in the outsourcing process within the faculty were explored. Qualitative data analysis includes four steps: compiling, disassembling, reassembling and interpreting before concluding. These steps are described in chapter 3. Qualitative data was collected using in-depth interviews, documentation...
- Full Text:
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