A case study of a quality management system for a professional services company
- Authors: Bester, Hendrik Johannes
- Date: 2012-01-16
- Subjects: Total quality management , Service industries quality control
- Type: Thesis
- Identifier: uj:1897 , http://hdl.handle.net/10210/4259
- Description: M. Phil.
- Full Text:
- Authors: Bester, Hendrik Johannes
- Date: 2012-01-16
- Subjects: Total quality management , Service industries quality control
- Type: Thesis
- Identifier: uj:1897 , http://hdl.handle.net/10210/4259
- Description: M. Phil.
- Full Text:
A case study of total quality management in a manufacturing and construction firm
- Authors: Al-Saket, Ammar
- Date: 2009-11
- Subjects: Total quality management , Quality control , Process control case studies , Steel industry and trade quality control
- Type: Thesis
- Identifier: uj:8633 , http://hdl.handle.net/10210/2974
- Description: M. Eng. (Engineering Management) , Total Quality Management (TQM) is a managerial approach that views quality to be a result of integrating all organisational activities e.g. engineering, manufacturing, marketing and administration work. It aims broadly at maintaining and improving quality standards and to achieve customer satisfaction. TQM’s major components are quality planning, quality control and quality improvement. Quality control is responsible for transforming quality planning and quality improvement outcomes into daily routine work. However, quality control can be implemented by systematically going around the Plan, Do, Check, Act (PDCA) control cycle, with which organisation may achieve continuous small steps of improvement. An entire enterprise can be better controlled when it is regarded as a set of processes. Process is controlled by the same systematic way of implementing PDCA cycle. Some tools are suggested in this dissertation to control processes. These are statistical process control (SPC), root cause analysis (RCA) and the Feedback Loop. Beyond information gleaned from literature on quality control a case study of a steel manufacturing and construction firm is also presented. Some areas for improvement in the quality arena of this firm are identified based on the results of quality management gained from literature.
- Full Text:
- Authors: Al-Saket, Ammar
- Date: 2009-11
- Subjects: Total quality management , Quality control , Process control case studies , Steel industry and trade quality control
- Type: Thesis
- Identifier: uj:8633 , http://hdl.handle.net/10210/2974
- Description: M. Eng. (Engineering Management) , Total Quality Management (TQM) is a managerial approach that views quality to be a result of integrating all organisational activities e.g. engineering, manufacturing, marketing and administration work. It aims broadly at maintaining and improving quality standards and to achieve customer satisfaction. TQM’s major components are quality planning, quality control and quality improvement. Quality control is responsible for transforming quality planning and quality improvement outcomes into daily routine work. However, quality control can be implemented by systematically going around the Plan, Do, Check, Act (PDCA) control cycle, with which organisation may achieve continuous small steps of improvement. An entire enterprise can be better controlled when it is regarded as a set of processes. Process is controlled by the same systematic way of implementing PDCA cycle. Some tools are suggested in this dissertation to control processes. These are statistical process control (SPC), root cause analysis (RCA) and the Feedback Loop. Beyond information gleaned from literature on quality control a case study of a steel manufacturing and construction firm is also presented. Some areas for improvement in the quality arena of this firm are identified based on the results of quality management gained from literature.
- Full Text:
A Model for complex product development using integrated product and support development criteria
- Authors: Roos, S. D.
- Date: 2009-01-20T07:06:39Z
- Subjects: New products , New products design , Concurrent engineering , Total quality management
- Type: Thesis
- Identifier: uj:14810 , http://hdl.handle.net/10210/1936
- Description: D.Ing. , A development model for complex products in a multi-disciplinary development environment, is the focus of this research. Currently there are a few development models in use in industry, however it is shown in this research that these models are based on one or at best two development criteria, for instance TQM focuses on quality but the other development criteria do not feature strongly in TQM. The aim of this research is to develop a generic model for the development of complex, multi-disciplinary products, such as missiles, that have at least mechanical and electronic engineering involvement. The researcher presented a rationale and a problem statement as the starting point of the research. The problem being the scarcity of a development model that includes the TRAMM development criteria into the early stages of development in a multi-disciplinary environment for complex products. The problem statement stipulated the environment and the research essence. The need for a development model that includes TRAMM in a multi-disciplinary development environment for complex products is emphasised. The research objectives and the main definitions used in this research are given. The TRAMM criteria are clearly defined. The TRAMM criteria were emphasised. Currently these development criteria are each researched in an isolated, specialist field. It is shown that not all the TRAMM criteria are included in the current development models. However, the TRAMM criteria as isolated development criteria are fields well documented except in a methodology on how to implement these in the early stages of development. The TRAMM criteria are currently add-on development. The intention with this research is to integrate the TRAMM criteria into the early stages of the development. The researcher gives the possible methodology to include the TRAMM criteria in a development model. The current development models are introduced. The investigated development models are DFR/DFM, IPD, TQM and CE. The strong and weak characteristics of each model are highlighted. A possible methodology on how to incorporate the strong development criteria of the specific model in an integrated development model. The five development phases of the MPS development model are discussed. The MPS development model consists of a number of modules that are used for certain development tasks within the global development process. The contingency and processes of this modular model are one of the major problems. An integrated development model should solve this problem. The MPS development model is the basis for the IPS model. Two product developments based on the MPS model are identified and discussed. During the development of these products, requirements were raised and further development criteria were identified and included in the MPS development model. The development criteria that are introduced in these two developments are highlighted and possible methods on how to include it in an integrated model are discussed. Summaries of four of the literature-surveyed models are ascertained before it is evaluated. An evaluation matrix consisting of 84 development criteria is proposed. This matrix is based on the literature-survey and the current development models. This matrix includes development criteria from these models. The matrix incorporates the TRAMM criteria, management, design, organisation and project policies. The matrix makes a comparison between the different development models including the MPS model. It is clear from the comparison that the different models were developed with a certain aspect of development in mind. These models do not include all the development criteria given in the 84 criteria evaluation matrix. A model is proposed that includes these criteria and that can be tailored according to certain user requirements. An integrated model that includes the criteria given in the evaluation matrix, which includes the TRAMM criteria, is required. Such a model is proposed. This model is named the IPS development model. The IPS development model for development in a multi-disciplinary environment is described. This model is based on the MPS and literature-surveyed development models. From the evaluation matrix, it is clear that some of the criteria are not included in any of the literature-surveyed models or the MPS development model. The inclusion of these criteria in the IPS model is part of the contribution of this research. The research contributions are highlighted. The IPS development model is a model for development in a multi-disciplinary environment for complex products. It can be tailored for various fields including mechanical and electrical development fields. The IPS model concentrates on a 5-phase development structure. This structure concentrates on the management aspects of development. Once the management phase (phase 0) is in place, the development can start. This phase is called the concept, exploration and definition phase (phase 1). During this phase the concepts are explored and defined. In phase 1, no hardware is built. Hardware that demonstrates new technology or reduces design risk is the only exception to this rule. If all the concepts are explored, the demonstration and validation phase (phase 2) can start. The demonstration and validation phase includes the TRAMM criteria of the development. Phase 3, the full-scale engineering development phase is the phase where the hardware is designed and this phase includes the design aspects of the development. Phase 3 is the last phase covered in this research; the other two phases are the production, commissioning and support phases. These phases are included as the framework for the feedback path of the development. The IPS development model is circulated in one of the intended development environments and evaluated. The respondent's results show that most of the criteria in the evaluation matrix are significant the development. On an average scale, the TRAMM criteria are regarded as more than 75% important in this specific multi-disciplinary development environment.
- Full Text:
- Authors: Roos, S. D.
- Date: 2009-01-20T07:06:39Z
- Subjects: New products , New products design , Concurrent engineering , Total quality management
- Type: Thesis
- Identifier: uj:14810 , http://hdl.handle.net/10210/1936
- Description: D.Ing. , A development model for complex products in a multi-disciplinary development environment, is the focus of this research. Currently there are a few development models in use in industry, however it is shown in this research that these models are based on one or at best two development criteria, for instance TQM focuses on quality but the other development criteria do not feature strongly in TQM. The aim of this research is to develop a generic model for the development of complex, multi-disciplinary products, such as missiles, that have at least mechanical and electronic engineering involvement. The researcher presented a rationale and a problem statement as the starting point of the research. The problem being the scarcity of a development model that includes the TRAMM development criteria into the early stages of development in a multi-disciplinary environment for complex products. The problem statement stipulated the environment and the research essence. The need for a development model that includes TRAMM in a multi-disciplinary development environment for complex products is emphasised. The research objectives and the main definitions used in this research are given. The TRAMM criteria are clearly defined. The TRAMM criteria were emphasised. Currently these development criteria are each researched in an isolated, specialist field. It is shown that not all the TRAMM criteria are included in the current development models. However, the TRAMM criteria as isolated development criteria are fields well documented except in a methodology on how to implement these in the early stages of development. The TRAMM criteria are currently add-on development. The intention with this research is to integrate the TRAMM criteria into the early stages of the development. The researcher gives the possible methodology to include the TRAMM criteria in a development model. The current development models are introduced. The investigated development models are DFR/DFM, IPD, TQM and CE. The strong and weak characteristics of each model are highlighted. A possible methodology on how to incorporate the strong development criteria of the specific model in an integrated development model. The five development phases of the MPS development model are discussed. The MPS development model consists of a number of modules that are used for certain development tasks within the global development process. The contingency and processes of this modular model are one of the major problems. An integrated development model should solve this problem. The MPS development model is the basis for the IPS model. Two product developments based on the MPS model are identified and discussed. During the development of these products, requirements were raised and further development criteria were identified and included in the MPS development model. The development criteria that are introduced in these two developments are highlighted and possible methods on how to include it in an integrated model are discussed. Summaries of four of the literature-surveyed models are ascertained before it is evaluated. An evaluation matrix consisting of 84 development criteria is proposed. This matrix is based on the literature-survey and the current development models. This matrix includes development criteria from these models. The matrix incorporates the TRAMM criteria, management, design, organisation and project policies. The matrix makes a comparison between the different development models including the MPS model. It is clear from the comparison that the different models were developed with a certain aspect of development in mind. These models do not include all the development criteria given in the 84 criteria evaluation matrix. A model is proposed that includes these criteria and that can be tailored according to certain user requirements. An integrated model that includes the criteria given in the evaluation matrix, which includes the TRAMM criteria, is required. Such a model is proposed. This model is named the IPS development model. The IPS development model for development in a multi-disciplinary environment is described. This model is based on the MPS and literature-surveyed development models. From the evaluation matrix, it is clear that some of the criteria are not included in any of the literature-surveyed models or the MPS development model. The inclusion of these criteria in the IPS model is part of the contribution of this research. The research contributions are highlighted. The IPS development model is a model for development in a multi-disciplinary environment for complex products. It can be tailored for various fields including mechanical and electrical development fields. The IPS model concentrates on a 5-phase development structure. This structure concentrates on the management aspects of development. Once the management phase (phase 0) is in place, the development can start. This phase is called the concept, exploration and definition phase (phase 1). During this phase the concepts are explored and defined. In phase 1, no hardware is built. Hardware that demonstrates new technology or reduces design risk is the only exception to this rule. If all the concepts are explored, the demonstration and validation phase (phase 2) can start. The demonstration and validation phase includes the TRAMM criteria of the development. Phase 3, the full-scale engineering development phase is the phase where the hardware is designed and this phase includes the design aspects of the development. Phase 3 is the last phase covered in this research; the other two phases are the production, commissioning and support phases. These phases are included as the framework for the feedback path of the development. The IPS development model is circulated in one of the intended development environments and evaluated. The respondent's results show that most of the criteria in the evaluation matrix are significant the development. On an average scale, the TRAMM criteria are regarded as more than 75% important in this specific multi-disciplinary development environment.
- Full Text:
A proposed TQM model for a cellhouse producing electrolytic manganese
- Authors: Coertzen, Wouter Johan
- Date: 2014-02-04
- Subjects: Total quality management , Electrolytic manganese , Manganese , Manganese Metal Company (Firm : South Africa)
- Type: Thesis
- Identifier: uj:8009 , http://hdl.handle.net/10210/8945
- Description: M.Tech. (Operations Management) , Total Quality Management is a management philosophy embracing all activities through which the needs and requirements of customers and the objectives of the organisation are satisfied in a cost effective way through a drive for continuous improvement. Kaizen is a Japanese philosophy and is defined as a process of continuous improvement. It reflects a common-sense, low-cost approach to managing an organisation. A literature review was undertaken on the subjects of Total Quality Management (TQM)principles and Kaizen philosophy and a TQM model was developed for the cellhouse at Manganese Metal Company basedon information from literature review. The cellhouse is part of an organisation that has ISO 9002 accreditation and produces electrolytic manganese metal for customers world-wide. The quality assurance system defines guidelines for producing a quality product, on time and conforming to the required product specifications. The model is designed to complement current quality control philosophy and provide guidance for maintaining and improving the quality assurance programme. All cellhouse employees will be actively involved in participating in a process of improvement on an ongoing basis.
- Full Text:
- Authors: Coertzen, Wouter Johan
- Date: 2014-02-04
- Subjects: Total quality management , Electrolytic manganese , Manganese , Manganese Metal Company (Firm : South Africa)
- Type: Thesis
- Identifier: uj:8009 , http://hdl.handle.net/10210/8945
- Description: M.Tech. (Operations Management) , Total Quality Management is a management philosophy embracing all activities through which the needs and requirements of customers and the objectives of the organisation are satisfied in a cost effective way through a drive for continuous improvement. Kaizen is a Japanese philosophy and is defined as a process of continuous improvement. It reflects a common-sense, low-cost approach to managing an organisation. A literature review was undertaken on the subjects of Total Quality Management (TQM)principles and Kaizen philosophy and a TQM model was developed for the cellhouse at Manganese Metal Company basedon information from literature review. The cellhouse is part of an organisation that has ISO 9002 accreditation and produces electrolytic manganese metal for customers world-wide. The quality assurance system defines guidelines for producing a quality product, on time and conforming to the required product specifications. The model is designed to complement current quality control philosophy and provide guidance for maintaining and improving the quality assurance programme. All cellhouse employees will be actively involved in participating in a process of improvement on an ongoing basis.
- Full Text:
A strategic perspective on total quality management
- Swart, Johan Christoffel Boshoff
- Authors: Swart, Johan Christoffel Boshoff
- Date: 2012-09-05
- Subjects: Total quality management , Financial services industry - Management
- Type: Thesis
- Identifier: http://ujcontent.uj.ac.za8080/10210/363318 , uj:3556 , http://hdl.handle.net/10210/6940
- Description: M.Comm. , Achieving quality in products and services requires that TQM be viewed as "a journey to a destiny" in which many routes can be taken, rather than a destiny in itself. Organisations that wish to implement TQM have to study the map carefully before embarking on this "journey" as the Latin phrase "salutes in media via" or "safety lies in the middle route" is unfortunately not a guarantee to reaching the TQM destiny. The main aim of this study is to provide an understanding into the concerns, problems and challenges as well as advantages associated with TOM in modem financial services organisations, which can lead to a false sense of security if not managed correctly. The objectives of the study are therefore 1. To gain insight on how and why TQM developed, placing an emphasis on the change in markets and organisations as well as the management thereof over time To review current TQM trends and obstacles that modern organisations face within the South African financial services industry; and 3. To develop and arrive at a workable model for TOM implementation within the financial services industry. Specifically the study wishes to provide the reader with a broad understanding of TQM, as well as the necessary stimulation to further probe and exploit this management technique.
- Full Text:
- Authors: Swart, Johan Christoffel Boshoff
- Date: 2012-09-05
- Subjects: Total quality management , Financial services industry - Management
- Type: Thesis
- Identifier: http://ujcontent.uj.ac.za8080/10210/363318 , uj:3556 , http://hdl.handle.net/10210/6940
- Description: M.Comm. , Achieving quality in products and services requires that TQM be viewed as "a journey to a destiny" in which many routes can be taken, rather than a destiny in itself. Organisations that wish to implement TQM have to study the map carefully before embarking on this "journey" as the Latin phrase "salutes in media via" or "safety lies in the middle route" is unfortunately not a guarantee to reaching the TQM destiny. The main aim of this study is to provide an understanding into the concerns, problems and challenges as well as advantages associated with TOM in modem financial services organisations, which can lead to a false sense of security if not managed correctly. The objectives of the study are therefore 1. To gain insight on how and why TQM developed, placing an emphasis on the change in markets and organisations as well as the management thereof over time To review current TQM trends and obstacles that modern organisations face within the South African financial services industry; and 3. To develop and arrive at a workable model for TOM implementation within the financial services industry. Specifically the study wishes to provide the reader with a broad understanding of TQM, as well as the necessary stimulation to further probe and exploit this management technique.
- Full Text:
Alliance formation : a process automation perspective
- Mbuyamba, Gloire Mpoyi Lubilanji
- Authors: Mbuyamba, Gloire Mpoyi Lubilanji
- Date: 2012-06-05
- Subjects: Process control - Automation , Sasol (Firm) , Process control - Case studies , Total quality management , Quality control
- Type: Mini-Dissertation
- Identifier: uj:2433 , http://hdl.handle.net/10210/4892
- Description: M.Ing. , PURPOSE A case study at Sasol Limited, a South African based petrochemical corporation was conducted in order to provide additional insights into relationship development between a consumer and suppliers in the process automation system industry. The purpose of this mini-dissertation is to describe how a South African Petrochemical Corporation, Sasol Limited developed an alliance with a number of its Process Automation System suppliers. 2 RESEARCH METHODOLOGY & APPROACH In this dissertation, the Petrochemical Corporation’s role in the alliance formation is analysed. Current theory on alliance formation processes was reviewed in order to attain a concise understanding on partnering and alliance formation theory. From the literature review a partnering model is established and compared it to Sasol Limited actual process. 3 FINDINGS, LIMITATIONS & CONCLUSION The case study indicates that the alliance formation process is not a “one size fit all” process but rather a process that needs to be tailored according to the situation. A requirement for successful alliance is that it should benefit all parties involved. Although the dissertation’s main perspective is the buyer’s side of the alliance, Sasol Limited, the processes taken by the Process Automation System Vendors has also been considered. The research suggests that organisations involved in situations where a number of suppliers that provide the same products or service should consider fostering one or more special relationships that are mutually beneficial. Buyer-Supplier alliances are not limited to one supplier. A single buyer may have alliances with multiple suppliers where advantageous. The main advantage to the buyer is an increase in competition by suppliers as well as cost savings that are induced as a result of favourable rates brought by the alliance. The main advantage to the seller is that a guaranteed source of revenue can then be established.
- Full Text:
- Authors: Mbuyamba, Gloire Mpoyi Lubilanji
- Date: 2012-06-05
- Subjects: Process control - Automation , Sasol (Firm) , Process control - Case studies , Total quality management , Quality control
- Type: Mini-Dissertation
- Identifier: uj:2433 , http://hdl.handle.net/10210/4892
- Description: M.Ing. , PURPOSE A case study at Sasol Limited, a South African based petrochemical corporation was conducted in order to provide additional insights into relationship development between a consumer and suppliers in the process automation system industry. The purpose of this mini-dissertation is to describe how a South African Petrochemical Corporation, Sasol Limited developed an alliance with a number of its Process Automation System suppliers. 2 RESEARCH METHODOLOGY & APPROACH In this dissertation, the Petrochemical Corporation’s role in the alliance formation is analysed. Current theory on alliance formation processes was reviewed in order to attain a concise understanding on partnering and alliance formation theory. From the literature review a partnering model is established and compared it to Sasol Limited actual process. 3 FINDINGS, LIMITATIONS & CONCLUSION The case study indicates that the alliance formation process is not a “one size fit all” process but rather a process that needs to be tailored according to the situation. A requirement for successful alliance is that it should benefit all parties involved. Although the dissertation’s main perspective is the buyer’s side of the alliance, Sasol Limited, the processes taken by the Process Automation System Vendors has also been considered. The research suggests that organisations involved in situations where a number of suppliers that provide the same products or service should consider fostering one or more special relationships that are mutually beneficial. Buyer-Supplier alliances are not limited to one supplier. A single buyer may have alliances with multiple suppliers where advantageous. The main advantage to the buyer is an increase in competition by suppliers as well as cost savings that are induced as a result of favourable rates brought by the alliance. The main advantage to the seller is that a guaranteed source of revenue can then be established.
- Full Text:
An engineering management analysis of quality management systems in the context of product quality : a case study
- Authors: White, Darren
- Date: 2015-06-29
- Subjects: Total quality management , Quality of products , ISO 9001 Standard
- Type: Thesis
- Identifier: uj:13639 , http://hdl.handle.net/10210/13820
- Description: M.Ing. (Engineering Management) , The recent quality revolution has improved companies’ competitive positioning; they can utilise quality tools and methodology to improve performance in their markets and businesses. These tools have become easily attainable and popular due to the Internet. However, the Internet has also created higher consumer demand for quality products. The implementation of a quality management system is an effective method to improve product quality as well as improving business performance through documented and managed processes and activities. The ISO 9001 standard and the Total Quality Management (TQM) philosophy are the most popular quality management systems used globally. For the current research, a case study was performed on ten South African firms to (1) gain knowledge of the issues these manufacturing firms face when working towards achieving high product quality levels under ISO certification, as well as (2) to identify successful quality practices implemented by firms that produce superior quality products. A questionnaire was used as the research instrument, and was addressed to employees of enterprises that have any relevance to quality practices of the company they work for, regardless of size. The focus areas of the questionnaire were quality performance, motivation for pursuing ISO 9001 certification, the use of quality tools and the perception that employees have of their firm’s soft elements. A conceptual model was designed for finding causal relationships between these variables. The outcomes of the current research indicated that the majority of the studied firms’ quality performance levels were above average and they proved to have good knowledge of the basic quality tools. The most frequently used quality tools for these South African firms were the activities of monitoring scrap and the use of Statistical Process Control (SPC) tools during production. The results also showed that the firms are very knowledgeable and aware of the importance of the soft elements of the system. The establishment of measurable quality objectives at relevant functions proved to be the soft element that firms were the most satisfied with. The paper concludes with a list of recommendations for organisations that wish to improve or further improve the quality of their products.
- Full Text:
- Authors: White, Darren
- Date: 2015-06-29
- Subjects: Total quality management , Quality of products , ISO 9001 Standard
- Type: Thesis
- Identifier: uj:13639 , http://hdl.handle.net/10210/13820
- Description: M.Ing. (Engineering Management) , The recent quality revolution has improved companies’ competitive positioning; they can utilise quality tools and methodology to improve performance in their markets and businesses. These tools have become easily attainable and popular due to the Internet. However, the Internet has also created higher consumer demand for quality products. The implementation of a quality management system is an effective method to improve product quality as well as improving business performance through documented and managed processes and activities. The ISO 9001 standard and the Total Quality Management (TQM) philosophy are the most popular quality management systems used globally. For the current research, a case study was performed on ten South African firms to (1) gain knowledge of the issues these manufacturing firms face when working towards achieving high product quality levels under ISO certification, as well as (2) to identify successful quality practices implemented by firms that produce superior quality products. A questionnaire was used as the research instrument, and was addressed to employees of enterprises that have any relevance to quality practices of the company they work for, regardless of size. The focus areas of the questionnaire were quality performance, motivation for pursuing ISO 9001 certification, the use of quality tools and the perception that employees have of their firm’s soft elements. A conceptual model was designed for finding causal relationships between these variables. The outcomes of the current research indicated that the majority of the studied firms’ quality performance levels were above average and they proved to have good knowledge of the basic quality tools. The most frequently used quality tools for these South African firms were the activities of monitoring scrap and the use of Statistical Process Control (SPC) tools during production. The results also showed that the firms are very knowledgeable and aware of the importance of the soft elements of the system. The establishment of measurable quality objectives at relevant functions proved to be the soft element that firms were the most satisfied with. The paper concludes with a list of recommendations for organisations that wish to improve or further improve the quality of their products.
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Application of total quality management (TQM) and statistical process control (SPC) in improving business competitiveness for manufacturing organizations
- Madanhire, Ignatio, Mbohwa, Charles
- Authors: Madanhire, Ignatio , Mbohwa, Charles
- Date: 2013
- Subjects: Competitiveness , Total quality management , Manufacturing industries - Zimbabwe , Statistical process control
- Type: Article
- Identifier: uj:4884 , http://hdl.handle.net/10210/12598
- Description: The success of TQM and SPC as a boost to business competitiveness has had its own share of controversies. Many organizations all over the world have embarked on the TQM journey, with their process under statistical control, to achieve increased competitiveness, some recorded success while others regretted ever embarking on such a journey. The purpose of this research study is to determine if the myth of TQM and SPC in enhancing business competitiveness is true for Zimbabwean manufacturing organizations.
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- Authors: Madanhire, Ignatio , Mbohwa, Charles
- Date: 2013
- Subjects: Competitiveness , Total quality management , Manufacturing industries - Zimbabwe , Statistical process control
- Type: Article
- Identifier: uj:4884 , http://hdl.handle.net/10210/12598
- Description: The success of TQM and SPC as a boost to business competitiveness has had its own share of controversies. Many organizations all over the world have embarked on the TQM journey, with their process under statistical control, to achieve increased competitiveness, some recorded success while others regretted ever embarking on such a journey. The purpose of this research study is to determine if the myth of TQM and SPC in enhancing business competitiveness is true for Zimbabwean manufacturing organizations.
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Business process re-engineering : a look at the business account opening process at MNM Bank
- Flowers, Vincent, Mbohwa, Charles
- Authors: Flowers, Vincent , Mbohwa, Charles
- Date: 2013
- Subjects: Business process reengineering , Reengineering (Management) , Total quality management , Banks and banking - Customer services
- Type: Article
- Identifier: uj:4888 , http://hdl.handle.net/10210/12602
- Description: The account opening process is recognised as the most critical service if banks want to retain and build long term relationships with clients. An unsatisfactory customer experience during this process can influence the customer’s perception of the organisations overall service. Organisations are under increased pressure to deliver products in an efficient and effective manner with a reduction in cost. Having a competitive advantage in the account opening process will attract customers and create future sales opportunities. Future sales opportunities lead to growth and growth leads to increased profits. The research provides an insight on the current account opening process and challenges encountered within the process. The objective of the research is to examine literature and improve the account opening process at MNM bank. The existing account opening process takes 7.5 days before the customer can transact on their account, which results in customers seeking an account at a competitor bank.
- Full Text:
- Authors: Flowers, Vincent , Mbohwa, Charles
- Date: 2013
- Subjects: Business process reengineering , Reengineering (Management) , Total quality management , Banks and banking - Customer services
- Type: Article
- Identifier: uj:4888 , http://hdl.handle.net/10210/12602
- Description: The account opening process is recognised as the most critical service if banks want to retain and build long term relationships with clients. An unsatisfactory customer experience during this process can influence the customer’s perception of the organisations overall service. Organisations are under increased pressure to deliver products in an efficient and effective manner with a reduction in cost. Having a competitive advantage in the account opening process will attract customers and create future sales opportunities. Future sales opportunities lead to growth and growth leads to increased profits. The research provides an insight on the current account opening process and challenges encountered within the process. The objective of the research is to examine literature and improve the account opening process at MNM bank. The existing account opening process takes 7.5 days before the customer can transact on their account, which results in customers seeking an account at a competitor bank.
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Causes of poor quality on SMMEs: a case of Gauteng SMMEs, South Africa
- Seseni, Lawrance, Mbohwa, Charles
- Authors: Seseni, Lawrance , Mbohwa, Charles
- Date: 2016
- Subjects: Total quality management , Six sigma , SMMEs
- Language: English
- Type: Conference proceedings
- Identifier: http://hdl.handle.net/10210/213887 , uj:21209 , Citation: Seseni, L & Mbohwa, C. 2016. Causes of poor quality on SMMEs: a case of Gauteng SMMEs, South Africa.
- Description: Abstract: This study aims to identify both the causes and costs that are associated with poor quality on South African manufacturing SMMEs. Secondly, it seek to find the reason(s) for not implementing quality practices in SMMEs. This study adopted both qualitative and quantitative approach, whereby 90 SMMEs are given questionnaires to fill out. Interviews and probing questions and observations were conducted as well. This study discovered that most of furniture manufacturing SMMEs do not have a quality departments. Furthermore, it discovered that some of do not even implement not even a single quality practice because they are not known to them and to some it is too complex to use and train. This study recommends that government should intervene and offer quality workshops and trainings to SMMEs so that they may improve their quality. As this study solely focused on manufacturing SMMEs, a replication study should be done on other industries.
- Full Text:
- Authors: Seseni, Lawrance , Mbohwa, Charles
- Date: 2016
- Subjects: Total quality management , Six sigma , SMMEs
- Language: English
- Type: Conference proceedings
- Identifier: http://hdl.handle.net/10210/213887 , uj:21209 , Citation: Seseni, L & Mbohwa, C. 2016. Causes of poor quality on SMMEs: a case of Gauteng SMMEs, South Africa.
- Description: Abstract: This study aims to identify both the causes and costs that are associated with poor quality on South African manufacturing SMMEs. Secondly, it seek to find the reason(s) for not implementing quality practices in SMMEs. This study adopted both qualitative and quantitative approach, whereby 90 SMMEs are given questionnaires to fill out. Interviews and probing questions and observations were conducted as well. This study discovered that most of furniture manufacturing SMMEs do not have a quality departments. Furthermore, it discovered that some of do not even implement not even a single quality practice because they are not known to them and to some it is too complex to use and train. This study recommends that government should intervene and offer quality workshops and trainings to SMMEs so that they may improve their quality. As this study solely focused on manufacturing SMMEs, a replication study should be done on other industries.
- Full Text:
Conceptual development of a centralised support function to facilitate the successful implementation of a reliability centred asset management strategy in a macro coal mining environment
- Botha, Dirk Cornelius Petrus
- Authors: Botha, Dirk Cornelius Petrus
- Date: 2012-01-16
- Subjects: Reliability (Engineering) , Maintainability (Engineering) , Total quality management , Plant maintenance , Coal mines and mining
- Type: Thesis
- Identifier: uj:1901 , http://hdl.handle.net/10210/4262
- Description: M.Phil. , The implementation of a maintenance strategy without taking the uniqueness of the specific business into account, will not necessarily result in a high level of performance. The maintenance function should be developed specifically to support the particular business processes and technology in use. There is presently a large gap between the results obtained through the implementation of the maintenance strategy at a major coal-mining complex and the desired targets to be met. To close the gap, this dissertation suggests that support systems should be implemented to sustain growth and stability. The dissertation specifically proposes the creation of a Central Support Function to support the maintenance strategy, which has been implemented together with the Enterprise Management System (EMS) with the System Application Product (SAP) as an enabler.
- Full Text:
- Authors: Botha, Dirk Cornelius Petrus
- Date: 2012-01-16
- Subjects: Reliability (Engineering) , Maintainability (Engineering) , Total quality management , Plant maintenance , Coal mines and mining
- Type: Thesis
- Identifier: uj:1901 , http://hdl.handle.net/10210/4262
- Description: M.Phil. , The implementation of a maintenance strategy without taking the uniqueness of the specific business into account, will not necessarily result in a high level of performance. The maintenance function should be developed specifically to support the particular business processes and technology in use. There is presently a large gap between the results obtained through the implementation of the maintenance strategy at a major coal-mining complex and the desired targets to be met. To close the gap, this dissertation suggests that support systems should be implemented to sustain growth and stability. The dissertation specifically proposes the creation of a Central Support Function to support the maintenance strategy, which has been implemented together with the Enterprise Management System (EMS) with the System Application Product (SAP) as an enabler.
- Full Text:
Corporate culture : a potential hurdle to total quality management
- Authors: Teifel, Harry Hans Hein
- Date: 2014-04-23
- Subjects: Total quality management
- Type: Thesis
- Identifier: uj:10823 , http://hdl.handle.net/10210/10330
- Description: M.Com. , "Once in a generation, perhaps, something happens that profoundly changes the world and how we look at it. Business is no different. From time to time, someone develops a new way of operation that spreads from industry to industry. Those who adopt and adapt, prosper: those who do not, disappear. Well-known examples of such processes include the adoption of the factory system in the 18th century and the assembly line in the 20th century. Without quest ion, Total Quality Management (TQM) is an innovation on this scale" (Gilks, 1990:17-20}. Since the time of the Industrial Revolution in the late eighteenth century, countries within the Western world have regarded themselves as being the experts in most fields of Industry and specific~lly mass production. Although it was thought at first that increasing mechanization would lessen industry's dependence on human labour, this was often not the case with labour productivity being found to be crucial to the overall productivity of manufacturing concerns. Increasingly ingly there was a search for answers on how to optimally utilize the Human Resource with the aim of achieving higher productivity (Sperotto, 1991 :27-33). Enderle (1992:13) writes that with more and more research being undertaken and published about this field, a new management science was established: Organizational behaviour and structuring, as well as job design. Its main objective was to find out more about human psychological needs and aspirations and how this information would be put to use in the wordplay. This particular school of thought is known as the "scientific management" or 'socio-technical" approach.
- Full Text:
- Authors: Teifel, Harry Hans Hein
- Date: 2014-04-23
- Subjects: Total quality management
- Type: Thesis
- Identifier: uj:10823 , http://hdl.handle.net/10210/10330
- Description: M.Com. , "Once in a generation, perhaps, something happens that profoundly changes the world and how we look at it. Business is no different. From time to time, someone develops a new way of operation that spreads from industry to industry. Those who adopt and adapt, prosper: those who do not, disappear. Well-known examples of such processes include the adoption of the factory system in the 18th century and the assembly line in the 20th century. Without quest ion, Total Quality Management (TQM) is an innovation on this scale" (Gilks, 1990:17-20}. Since the time of the Industrial Revolution in the late eighteenth century, countries within the Western world have regarded themselves as being the experts in most fields of Industry and specific~lly mass production. Although it was thought at first that increasing mechanization would lessen industry's dependence on human labour, this was often not the case with labour productivity being found to be crucial to the overall productivity of manufacturing concerns. Increasingly ingly there was a search for answers on how to optimally utilize the Human Resource with the aim of achieving higher productivity (Sperotto, 1991 :27-33). Enderle (1992:13) writes that with more and more research being undertaken and published about this field, a new management science was established: Organizational behaviour and structuring, as well as job design. Its main objective was to find out more about human psychological needs and aspirations and how this information would be put to use in the wordplay. This particular school of thought is known as the "scientific management" or 'socio-technical" approach.
- Full Text:
Dynamic integration of quality practices into the strategic management process of organisations in the printing and packaging industry
- Authors: Sukdeo, N.
- Date: 2012
- Subjects: Total quality management , Printing industry - Management , Packaging industry - Management
- Language: English
- Type: Conference proceedings
- Identifier: http://hdl.handle.net/10210/15357 , uj:15651 , Sukdeo N. 2012. Dynamic integration of quality practices into the strategic management process of organisations in the printing and packaging industry. In: Proceedings of the 42nd International Conference on Computers and Industrial Engineering 2012, CIE42 Proceedings, 15-18 July 2012, Cape Town International Convention Centre (CTICC), Western Cape, South Africa. P. 653-668, , ECSA CPD Nr: SAIIE/CPD/I/01/12 , 2164-8670 , 2164-8689 (ONLINE)
- Description: Abstract Over the past ten years, intense global competition, changing customer needs and the changing business environment has forced many organisations to examine their organisational goals and to re-evaluate how to meet these challenges. This extreme global competition has forced many organisations to develop action plans to respond to an increasingly competitive market. One such action plan identified was the integration of quality practices and principles with strategic planning of the organisation. The research investigated the importance and usefulness of integrating quality practices in the strategic management process of organisations in the Printing and Packaging industry in the eThekwini Municipality. The main objective of the research was to explore and present the dynamic integration of quality practices into the strategic management process of organisations in the Printing and Packaging industry in the eThekwini Municipality, Durban. Selected quality practices such as TQM, SQM, ISO 9001:2000, Hoshin Kanri and Six Sigma were identified. These practices were integrated with the strategic management processes of the organisations and empirically tested. The empirical data was obtained from a combination of qualitative and quantitative research methods. The review of literature acknowledged the importance and advantages of integrating quality practices with the strategic management process. It also identified selected quality practices that can improve the strategic planning process. The study consisted of questionnaires administered to 30 organisations. The study indicated that although the majority of the organisations integrated the two practices, 97% of the organisations found that this integration was difficult initially, but with some perseverance achieved success, while 3% of the organisations did not implement the integration. The results of the study reveal a positive correlation between quality practices and strategic management. Hence, it can be accepted that the integration of quality practices within the strategic management process has directed the organisation toward continuous improvement, a competitive advantage, a greater market share and sustainability, greater customer satisfaction and increased profitability and sales.
- Full Text: false
- Authors: Sukdeo, N.
- Date: 2012
- Subjects: Total quality management , Printing industry - Management , Packaging industry - Management
- Language: English
- Type: Conference proceedings
- Identifier: http://hdl.handle.net/10210/15357 , uj:15651 , Sukdeo N. 2012. Dynamic integration of quality practices into the strategic management process of organisations in the printing and packaging industry. In: Proceedings of the 42nd International Conference on Computers and Industrial Engineering 2012, CIE42 Proceedings, 15-18 July 2012, Cape Town International Convention Centre (CTICC), Western Cape, South Africa. P. 653-668, , ECSA CPD Nr: SAIIE/CPD/I/01/12 , 2164-8670 , 2164-8689 (ONLINE)
- Description: Abstract Over the past ten years, intense global competition, changing customer needs and the changing business environment has forced many organisations to examine their organisational goals and to re-evaluate how to meet these challenges. This extreme global competition has forced many organisations to develop action plans to respond to an increasingly competitive market. One such action plan identified was the integration of quality practices and principles with strategic planning of the organisation. The research investigated the importance and usefulness of integrating quality practices in the strategic management process of organisations in the Printing and Packaging industry in the eThekwini Municipality. The main objective of the research was to explore and present the dynamic integration of quality practices into the strategic management process of organisations in the Printing and Packaging industry in the eThekwini Municipality, Durban. Selected quality practices such as TQM, SQM, ISO 9001:2000, Hoshin Kanri and Six Sigma were identified. These practices were integrated with the strategic management processes of the organisations and empirically tested. The empirical data was obtained from a combination of qualitative and quantitative research methods. The review of literature acknowledged the importance and advantages of integrating quality practices with the strategic management process. It also identified selected quality practices that can improve the strategic planning process. The study consisted of questionnaires administered to 30 organisations. The study indicated that although the majority of the organisations integrated the two practices, 97% of the organisations found that this integration was difficult initially, but with some perseverance achieved success, while 3% of the organisations did not implement the integration. The results of the study reveal a positive correlation between quality practices and strategic management. Hence, it can be accepted that the integration of quality practices within the strategic management process has directed the organisation toward continuous improvement, a competitive advantage, a greater market share and sustainability, greater customer satisfaction and increased profitability and sales.
- Full Text: false
Employee involvement in Total Quality Management initiatives at a South African bank
- Authors: Freddy, Charles
- Date: 2014-01-27
- Subjects: Total quality management , Financial services industry - South Africa - Management , Bank management - Employee participation - South Africa
- Type: Thesis
- Identifier: uj:7963 , http://hdl.handle.net/10210/8863
- Description: M.Tech. (Operations Management) , This study entails and discusses Employee Involvement in Total Quality Management initiatives in a South African Bank. Total Quality Management programs are required within business to ensure that organisations seek continuous improvement in their operational capabilities. Total quality management refers to three foremost components, which has to be part of the organisational strategy namely; customer satisfaction, continuous improvement and employee involvement. This study pertains to Total Quality Management, and the link between Total Quality and Employee Involvement as the critical component based on the premise that operational efficiency must start internally, meaning that employee involvement should be the point of departure. In many instances employees find it difficult to adapt to the changes, people naturally find reasons as to why changes will not be successful, more especially if there is no employee involvement at their level and, hence their reluctance to see the benefits objectively will result in the failure of any Total Quality Management initiative. The objective of this study was to determine if TQM principles as prescribed by many authors are currently adopted by the organisation with the focus being Employee Involvement and also to ascertain if the organisational culture lends itself to the implementation of TQM initiatives. Survey questionnaires were used to obtain primary data, and interviews and document reviews were conducted subsequently to validate the results obtained from primary data collection. The literature review indicated the importance of Employee Involvement in the pursuit TQM and the results indicated that employees believed that the principles of TQM and Employee Involvement are relatively well established. With any organisation there is always improvement required and as a fundamental requirement of TQM continuous improvement is a must. Collaboration between employees and management, Empowerment of employees and Education and Training that is job specific are some key areas that were discussed.
- Full Text:
- Authors: Freddy, Charles
- Date: 2014-01-27
- Subjects: Total quality management , Financial services industry - South Africa - Management , Bank management - Employee participation - South Africa
- Type: Thesis
- Identifier: uj:7963 , http://hdl.handle.net/10210/8863
- Description: M.Tech. (Operations Management) , This study entails and discusses Employee Involvement in Total Quality Management initiatives in a South African Bank. Total Quality Management programs are required within business to ensure that organisations seek continuous improvement in their operational capabilities. Total quality management refers to three foremost components, which has to be part of the organisational strategy namely; customer satisfaction, continuous improvement and employee involvement. This study pertains to Total Quality Management, and the link between Total Quality and Employee Involvement as the critical component based on the premise that operational efficiency must start internally, meaning that employee involvement should be the point of departure. In many instances employees find it difficult to adapt to the changes, people naturally find reasons as to why changes will not be successful, more especially if there is no employee involvement at their level and, hence their reluctance to see the benefits objectively will result in the failure of any Total Quality Management initiative. The objective of this study was to determine if TQM principles as prescribed by many authors are currently adopted by the organisation with the focus being Employee Involvement and also to ascertain if the organisational culture lends itself to the implementation of TQM initiatives. Survey questionnaires were used to obtain primary data, and interviews and document reviews were conducted subsequently to validate the results obtained from primary data collection. The literature review indicated the importance of Employee Involvement in the pursuit TQM and the results indicated that employees believed that the principles of TQM and Employee Involvement are relatively well established. With any organisation there is always improvement required and as a fundamental requirement of TQM continuous improvement is a must. Collaboration between employees and management, Empowerment of employees and Education and Training that is job specific are some key areas that were discussed.
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Evaluation of quality management practices in the Ekurhuleni public hospitals
- Authors: Nyakala, Kgashane Stephen
- Date: 2014-06-04
- Subjects: Total quality management - Case studies , Public hospitals - Quality control , Total quality management
- Type: Thesis
- Identifier: uj:11391 , http://hdl.handle.net/10210/11029
- Description: M.Tech. (Operations Management) , This study has demonstrated that continuous quality improvement and total quality management are the names for a philosophy of management that aims to help outcomes in both the individual and organizations of all kinds, eliminating quality waste during health care delivery service. In an effort to make a contribution to addressing the current challenges, areas of poor patient and lack of quality health care are explored in this study. Patients and healthcare professionals‟ views on Quality Management (QM) practices are also explored. Therefore, for the purposes of this dissertation, the researcher has expanded the QM definition. The poor patient care and shortage of skilled nursing practitioners‟ in nursing has indicated the need for top management commitment to measure, improve and provide high-quality health care for all its citizens. This is mainly due to lack of quality knowledge and skills, patients‟ education, and communication skills. In addition, no formalised framework exists on how quality of care in the context of nursing should occur, despite policy on quality health care being a legal requirement (National Department of Health, 2007:11). The purpose of this dissertation was to evaluate quality management practices in the Ekurhuleni Metropolitan Municipality public hospitals. Quality management for health care delivery in public hospitals in Gauteng Department of Health was determined and conceptualised and a framework developed on which the improvement of a quality strategy could be based. Altogether three (3) public hospitals throughout Gauteng Ekurhuleni region participated in this dissertation. A triangulation approach was adopted to collect data, analyse and answer the research questions. In this dissertation both quantitative and qualitative methods of data analysis were employed to analyse data derived from self-administered (open and closed) questionnaires, whilst semi-structured interviews were also conducted with the hospital unit manager (see Annexure 1 & 5).This, in turn, increased the validity of the empirical study part of this dissertation and enhanced the rigorous use of both quantitative and qualitative data.
- Full Text:
- Authors: Nyakala, Kgashane Stephen
- Date: 2014-06-04
- Subjects: Total quality management - Case studies , Public hospitals - Quality control , Total quality management
- Type: Thesis
- Identifier: uj:11391 , http://hdl.handle.net/10210/11029
- Description: M.Tech. (Operations Management) , This study has demonstrated that continuous quality improvement and total quality management are the names for a philosophy of management that aims to help outcomes in both the individual and organizations of all kinds, eliminating quality waste during health care delivery service. In an effort to make a contribution to addressing the current challenges, areas of poor patient and lack of quality health care are explored in this study. Patients and healthcare professionals‟ views on Quality Management (QM) practices are also explored. Therefore, for the purposes of this dissertation, the researcher has expanded the QM definition. The poor patient care and shortage of skilled nursing practitioners‟ in nursing has indicated the need for top management commitment to measure, improve and provide high-quality health care for all its citizens. This is mainly due to lack of quality knowledge and skills, patients‟ education, and communication skills. In addition, no formalised framework exists on how quality of care in the context of nursing should occur, despite policy on quality health care being a legal requirement (National Department of Health, 2007:11). The purpose of this dissertation was to evaluate quality management practices in the Ekurhuleni Metropolitan Municipality public hospitals. Quality management for health care delivery in public hospitals in Gauteng Department of Health was determined and conceptualised and a framework developed on which the improvement of a quality strategy could be based. Altogether three (3) public hospitals throughout Gauteng Ekurhuleni region participated in this dissertation. A triangulation approach was adopted to collect data, analyse and answer the research questions. In this dissertation both quantitative and qualitative methods of data analysis were employed to analyse data derived from self-administered (open and closed) questionnaires, whilst semi-structured interviews were also conducted with the hospital unit manager (see Annexure 1 & 5).This, in turn, increased the validity of the empirical study part of this dissertation and enhanced the rigorous use of both quantitative and qualitative data.
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Factors impacting on the implementation of Total Quality Management in the mineral processing industry
- Authors: Mashamba, Rendani
- Date: 2015
- Subjects: Total quality management , Mineral industries - Quality control
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/57341 , uj:16381
- Description: Abstract: Please refer to full text to view abstract , M.Phil. (Engineering Management)
- Full Text:
- Authors: Mashamba, Rendani
- Date: 2015
- Subjects: Total quality management , Mineral industries - Quality control
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/57341 , uj:16381
- Description: Abstract: Please refer to full text to view abstract , M.Phil. (Engineering Management)
- Full Text:
Impact of culture on the application of quality management system
- Authors: Antony, Siji
- Date: 2012-07-31
- Subjects: Quality control , Total quality management , Total quality management - Standards
- Type: Thesis
- Identifier: uj:8884 , http://hdl.handle.net/10210/5352
- Description: M.Ing. , The management of quality in companies has become more and more strategically important over recent years. The emphasis on quality is vital to managing projects and achieving excellence in today’s global economy. Modern petrochemical construction project management has incorporated quality management principles and initiatives in their activities. The Quality Management System is used to ensure that the project will satisfy the requirements for which it was undertaken. Improving project quality in construction requires consideration of culture within the project environment that is often associated with miscommunication and fragmentation. The focus of the thesis is to examine how quality culture can improve the quality in organisation and influence the implementation of Quality Management System in construction industry. The dissertation will comprise of extensive survey of the local academic literature and South African press reports concerning state of construction industry. A questionnaire conducted amongst professionals working in petrochemical industry is aimed to determine the impact of organisational culture on the successful implementation of quality management systems. The objective of this dissertation is to identify inefficiencies and possible improvements that can be achieved in current quality management systems. The dissertation concluded that an improvement in the quality management and quality of construction can only be achieved if quality is embedded in the entire operational and managerial processes of its organizations. The thesis recommends that the South African construction industry would benefit from the development of quality culture that fosters deeper human relationships to improve quality management.
- Full Text:
- Authors: Antony, Siji
- Date: 2012-07-31
- Subjects: Quality control , Total quality management , Total quality management - Standards
- Type: Thesis
- Identifier: uj:8884 , http://hdl.handle.net/10210/5352
- Description: M.Ing. , The management of quality in companies has become more and more strategically important over recent years. The emphasis on quality is vital to managing projects and achieving excellence in today’s global economy. Modern petrochemical construction project management has incorporated quality management principles and initiatives in their activities. The Quality Management System is used to ensure that the project will satisfy the requirements for which it was undertaken. Improving project quality in construction requires consideration of culture within the project environment that is often associated with miscommunication and fragmentation. The focus of the thesis is to examine how quality culture can improve the quality in organisation and influence the implementation of Quality Management System in construction industry. The dissertation will comprise of extensive survey of the local academic literature and South African press reports concerning state of construction industry. A questionnaire conducted amongst professionals working in petrochemical industry is aimed to determine the impact of organisational culture on the successful implementation of quality management systems. The objective of this dissertation is to identify inefficiencies and possible improvements that can be achieved in current quality management systems. The dissertation concluded that an improvement in the quality management and quality of construction can only be achieved if quality is embedded in the entire operational and managerial processes of its organizations. The thesis recommends that the South African construction industry would benefit from the development of quality culture that fosters deeper human relationships to improve quality management.
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Implementation of a quality management system for a consulting engineering practice
- Authors: Jansen, Monro J.
- Date: 2015-09-22
- Subjects: Consulting engineers - Quality control , Total quality management
- Type: Thesis
- Identifier: uj:14149 , http://hdl.handle.net/10210/14593
- Description: M.Ing. , Please refer to full text to view abstract
- Full Text:
- Authors: Jansen, Monro J.
- Date: 2015-09-22
- Subjects: Consulting engineers - Quality control , Total quality management
- Type: Thesis
- Identifier: uj:14149 , http://hdl.handle.net/10210/14593
- Description: M.Ing. , Please refer to full text to view abstract
- Full Text:
Implementation of manufacturing and total productive maintenance principles : a South African perspective
- Authors: Ndiweni, Busani
- Date: 2017
- Subjects: Total productive maintenance , Plant maintenance - Management , Just-in-time systems , Total quality management
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/233721 , uj:23868
- Description: M.Phil. (Engineering Management) , Abstract: The study is based on A South African perspective in the implementation of manufacturing and total productive Maintenance (TPM), methodologies and strategies in fast moving consumer goods organizations in South Africa. Major developments have occurred recently in the improvement of asset care systems in South Africa so that the manufacturing plants are operating optimally and minimizing the cost of production. These asset care management philosophies and systems are constantly being optimized, in the true spirit of continuous improvement. The strive for optimum proactive maintenance through the use of just in- time (JIT) and total quality-management (TQM) techniques gave rise to what is termed the total productivemaintenance (TPM) approach and together these concepts have given rise to what is now referred to as World class manufacturing (WCM). This study explores the ways in which South African fast moving consumer goods manufacturing companies can implement WCM and TPM concepts as an organization wide culture for improving its factory performance and reliability. World class manufacturing and total productive manufacturing is a larger companywide program compared to its predecessors. There is much more emphasis now by organizations on being a low cost, demand driven, consumer focused and customer orientated supply chain. The WCM and TPM tools are ways to engage the whole supply chain in clearly identifying problems, and providing corrective and preventative actions to ensure higher levels of customer satisfaction are attained. The major objectives are optimized processes, culture change, employee involvement and proactive processes and these provide the organizations with the ability and flexibility to reduce and eliminate all forms of waste within their supply chain systems. Organizations need to instill a sense of ownership and mutual accountability to their staff, through employee involvement and empowerment initiatives. High skills retention and motivation levels can be achieved in this way and this can greatly reduce the employee turnover rates. Employers need to develop employee suggestion schemes where they give and seek feedback and respond with actions. The South African labor market has become very strike prone and as a result a lot less competitive compared to their overseas counterparts, especially in the mining sector. This has been witnessed in South Africa recently in the Platinum mining sector which is the largest platinum producer in the world. These labor unrests and work stoppages have resulted in some shareholders threatening to pull out, and loss of income by both the mine employees and employers. This unfortunate state of affairs impacts negatively on the South African economy, and greatly frustrates foreign direct investment which is needed to grow the gross domestic product of the nation. WCM implementation is not an overnight endeavor but rather a journey that takes years to accomplish and requires additional training and development of the workforce. These concepts and principles will be greatly explored at length in this research study to uncover the win-win potential gains that might exist for the consumer, customer, employee and South African FMCG companies.
- Full Text:
- Authors: Ndiweni, Busani
- Date: 2017
- Subjects: Total productive maintenance , Plant maintenance - Management , Just-in-time systems , Total quality management
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/233721 , uj:23868
- Description: M.Phil. (Engineering Management) , Abstract: The study is based on A South African perspective in the implementation of manufacturing and total productive Maintenance (TPM), methodologies and strategies in fast moving consumer goods organizations in South Africa. Major developments have occurred recently in the improvement of asset care systems in South Africa so that the manufacturing plants are operating optimally and minimizing the cost of production. These asset care management philosophies and systems are constantly being optimized, in the true spirit of continuous improvement. The strive for optimum proactive maintenance through the use of just in- time (JIT) and total quality-management (TQM) techniques gave rise to what is termed the total productivemaintenance (TPM) approach and together these concepts have given rise to what is now referred to as World class manufacturing (WCM). This study explores the ways in which South African fast moving consumer goods manufacturing companies can implement WCM and TPM concepts as an organization wide culture for improving its factory performance and reliability. World class manufacturing and total productive manufacturing is a larger companywide program compared to its predecessors. There is much more emphasis now by organizations on being a low cost, demand driven, consumer focused and customer orientated supply chain. The WCM and TPM tools are ways to engage the whole supply chain in clearly identifying problems, and providing corrective and preventative actions to ensure higher levels of customer satisfaction are attained. The major objectives are optimized processes, culture change, employee involvement and proactive processes and these provide the organizations with the ability and flexibility to reduce and eliminate all forms of waste within their supply chain systems. Organizations need to instill a sense of ownership and mutual accountability to their staff, through employee involvement and empowerment initiatives. High skills retention and motivation levels can be achieved in this way and this can greatly reduce the employee turnover rates. Employers need to develop employee suggestion schemes where they give and seek feedback and respond with actions. The South African labor market has become very strike prone and as a result a lot less competitive compared to their overseas counterparts, especially in the mining sector. This has been witnessed in South Africa recently in the Platinum mining sector which is the largest platinum producer in the world. These labor unrests and work stoppages have resulted in some shareholders threatening to pull out, and loss of income by both the mine employees and employers. This unfortunate state of affairs impacts negatively on the South African economy, and greatly frustrates foreign direct investment which is needed to grow the gross domestic product of the nation. WCM implementation is not an overnight endeavor but rather a journey that takes years to accomplish and requires additional training and development of the workforce. These concepts and principles will be greatly explored at length in this research study to uncover the win-win potential gains that might exist for the consumer, customer, employee and South African FMCG companies.
- Full Text:
ISO 9001:2000 quality management in a consulting engineering company
- Authors: Pitout, Mark
- Date: 2009-07-29T07:43:30Z
- Subjects: ISO 9001 standard , Total quality management , Engineering firms quality control standards
- Type: Thesis
- Identifier: uj:8594 , http://hdl.handle.net/10210/2855
- Description: M.Ing. , This dissertation provides a study of ISO 9001:2000 based quality management in the consulting engineering environment. The motivation for carrying out this study was to assess why an ISO 9001:2000 based quality management system was not operating effectively in a particular consulting engineering company. A brief literature study of the topic of Quality Management is given, as well as an overview of the ISO 9001:2000 standard. A case study is made of the particular consulting engineering company (called ABC Projects as a pseudonym for the sake of confidentiality). The case study presents the results of two questionnaires, one circulated among the employees of the consulting engineering company, and the other circulated among the directors of the Group that owns the company. The case study also contains an assessment of the company’s quality management system at the hand of the ISO 9001:2000 standard. The assessment highlights various aspects of the company’s quality management system that needed to be improved. The case study concludes with a 6-point plan aimed at improving the operational procedures of the company, as well the quality management system used by the company.
- Full Text:
- Authors: Pitout, Mark
- Date: 2009-07-29T07:43:30Z
- Subjects: ISO 9001 standard , Total quality management , Engineering firms quality control standards
- Type: Thesis
- Identifier: uj:8594 , http://hdl.handle.net/10210/2855
- Description: M.Ing. , This dissertation provides a study of ISO 9001:2000 based quality management in the consulting engineering environment. The motivation for carrying out this study was to assess why an ISO 9001:2000 based quality management system was not operating effectively in a particular consulting engineering company. A brief literature study of the topic of Quality Management is given, as well as an overview of the ISO 9001:2000 standard. A case study is made of the particular consulting engineering company (called ABC Projects as a pseudonym for the sake of confidentiality). The case study presents the results of two questionnaires, one circulated among the employees of the consulting engineering company, and the other circulated among the directors of the Group that owns the company. The case study also contains an assessment of the company’s quality management system at the hand of the ISO 9001:2000 standard. The assessment highlights various aspects of the company’s quality management system that needed to be improved. The case study concludes with a 6-point plan aimed at improving the operational procedures of the company, as well the quality management system used by the company.
- Full Text: