Perceptions: a critical factor in transformational change management – lessons from the Department of Correctional Services of South Africa
- Mdletye, Mbongeni A., Coetzee, Jos, Ukpere, Wilfred I.
- Authors: Mdletye, Mbongeni A. , Coetzee, Jos , Ukpere, Wilfred I.
- Date: 2014
- Subjects: Organizational change - Management , South Africa. Dept. of Correctional Services
- Type: Journal
- Identifier: uj:5463 , ISSN 2039-2117 , http://hdl.handle.net/10210/13439
- Description: There is growing recognition globally that the current organisational change management methodologies and practices are ineffective. This admission is based on the fact that change efforts implemented in organisations do not produce the desired results in terms of set change objectives. This assertion is evidenced by the dismal success rate in the implementation of organisational change initiatives. Empirical studies conducted previously by authors such as Hattingh (2004), Balogun and Hope Hailey (2004), Bregman (2009), Lotich (2011), and Choi and Ruona (2011) have confirmed that there is indeed a high failure rate in the implementation of organisational change efforts. The high failure rate that organisations record is attributed to managers’ neglect of the elements and dynamics of change, which constitute the human dimension of change. People’s perceptions of change form part of the dynamics of change which need to be seriously addressed if success in the implementation of organisational change efforts is to be attained. Empirical studies that seek to validate the claim that perceptions play a critical role in shaping people’s attitudes towards change and consequently their responses to change in terms of their reactions and resistance to change, have somehow been very limited. This is what this study sought to do – to investigate, establish, explore and understand the role that perceptions play in influencing people’s attitudes towards change, thereby influencing the status of change in terms of success or failure. The undertaking of the study on perceptions was to ensure that managers understand the influence that perceptions have on people’s attitudes towards change. The researcher conducted a literature study in order to contextualise the role of perceptions in influencing people’s attitudes within the offender correctional environment in the Department of Correctional Services of South Africa. Two survey questionnaires, one for correctional officials and the other for offenders, were utilised for purposes of collecting data. The results of the study revealed that perceptions play a significant role in shaping people’s attitudes towards change and consequently their reactions to and experiences of change.
- Full Text:
- Authors: Mdletye, Mbongeni A. , Coetzee, Jos , Ukpere, Wilfred I.
- Date: 2014
- Subjects: Organizational change - Management , South Africa. Dept. of Correctional Services
- Type: Journal
- Identifier: uj:5463 , ISSN 2039-2117 , http://hdl.handle.net/10210/13439
- Description: There is growing recognition globally that the current organisational change management methodologies and practices are ineffective. This admission is based on the fact that change efforts implemented in organisations do not produce the desired results in terms of set change objectives. This assertion is evidenced by the dismal success rate in the implementation of organisational change initiatives. Empirical studies conducted previously by authors such as Hattingh (2004), Balogun and Hope Hailey (2004), Bregman (2009), Lotich (2011), and Choi and Ruona (2011) have confirmed that there is indeed a high failure rate in the implementation of organisational change efforts. The high failure rate that organisations record is attributed to managers’ neglect of the elements and dynamics of change, which constitute the human dimension of change. People’s perceptions of change form part of the dynamics of change which need to be seriously addressed if success in the implementation of organisational change efforts is to be attained. Empirical studies that seek to validate the claim that perceptions play a critical role in shaping people’s attitudes towards change and consequently their responses to change in terms of their reactions and resistance to change, have somehow been very limited. This is what this study sought to do – to investigate, establish, explore and understand the role that perceptions play in influencing people’s attitudes towards change, thereby influencing the status of change in terms of success or failure. The undertaking of the study on perceptions was to ensure that managers understand the influence that perceptions have on people’s attitudes towards change. The researcher conducted a literature study in order to contextualise the role of perceptions in influencing people’s attitudes within the offender correctional environment in the Department of Correctional Services of South Africa. Two survey questionnaires, one for correctional officials and the other for offenders, were utilised for purposes of collecting data. The results of the study revealed that perceptions play a significant role in shaping people’s attitudes towards change and consequently their reactions to and experiences of change.
- Full Text:
Exploring the triggers of transformational change in the South African Department of Correctional Services
- Ukpere, Wilfred I., Coetzee, Jos, Mdletye, Mbongeni A.
- Authors: Ukpere, Wilfred I. , Coetzee, Jos , Mdletye, Mbongeni A.
- Date: 2014
- Subjects: Organizational change , South Africa. Dept. of Correctional Services
- Type: Journal
- Identifier: uj:5459 , ISSN 2039-2117 , http://hdl.handle.net/10210/13435
- Description: sChange is a critical phenomenon in any organisation that wants to optimise its performance at individual, team and organizational levels in order to survive and remain competitive in the intensely competitive and globalised operational environment – be it economic, social, political, technological, international or labour market environment. This paper presents empirical evidence gathered from research participants in the Correctional Centres located in the KwaZulu-Natal Region of the Department of Correctional Services on the factors that triggered the fundamental culture change from the punishment-oriented philosophy to the rehabilitation-driven philosophy in terms of the treatment of sentenced offenders (herein referred to as DCS change). An interest in the triggers of transformational change within a correctional environment has motivated the authors to embark on an empirical study which sought to establish the triggers of the transformational change in the Department of Correctional Services of South Africa. The study was significant, particularly if one considers the fact that there is generally an interest in the factors that force organisations to initiate and implement organisation-wide changes. Change and transformation strategists, organisation development practitioners, and managers in general in both the public and private sector globally and in South Africa in particular will benefit from the study, particular if one considers the fact that transformational change interventions are currently being implemented across the South African public service as part of the government’s agenda of reconstructing and developing the South African society. An extensive literature study on the external and internal triggers of organisational change was undertaken as part of contextualising the triggers of transformational change within the South African Correctional Services environment in general. The literature study was followed by the empirical study which focused on gathering data from correctional officials and offenders through utilising two survey questionnaires. The empirical findings revealed that the fundamental culture change from the punishment-oriented philosophy which was characterised by nonexistence of a human rights culture to a rehabilitation-focused philosophy underpinned by the promotion and maintenance of a human rights culture was sparked off by various internal and external factors. These ranged from financial, social and political reasons to complaints about service from offenders, complaints from national and international bodies regarding human rights violations, competitive forces, proactive and progressive leadership,and the need to reduce recidivism.
- Full Text:
- Authors: Ukpere, Wilfred I. , Coetzee, Jos , Mdletye, Mbongeni A.
- Date: 2014
- Subjects: Organizational change , South Africa. Dept. of Correctional Services
- Type: Journal
- Identifier: uj:5459 , ISSN 2039-2117 , http://hdl.handle.net/10210/13435
- Description: sChange is a critical phenomenon in any organisation that wants to optimise its performance at individual, team and organizational levels in order to survive and remain competitive in the intensely competitive and globalised operational environment – be it economic, social, political, technological, international or labour market environment. This paper presents empirical evidence gathered from research participants in the Correctional Centres located in the KwaZulu-Natal Region of the Department of Correctional Services on the factors that triggered the fundamental culture change from the punishment-oriented philosophy to the rehabilitation-driven philosophy in terms of the treatment of sentenced offenders (herein referred to as DCS change). An interest in the triggers of transformational change within a correctional environment has motivated the authors to embark on an empirical study which sought to establish the triggers of the transformational change in the Department of Correctional Services of South Africa. The study was significant, particularly if one considers the fact that there is generally an interest in the factors that force organisations to initiate and implement organisation-wide changes. Change and transformation strategists, organisation development practitioners, and managers in general in both the public and private sector globally and in South Africa in particular will benefit from the study, particular if one considers the fact that transformational change interventions are currently being implemented across the South African public service as part of the government’s agenda of reconstructing and developing the South African society. An extensive literature study on the external and internal triggers of organisational change was undertaken as part of contextualising the triggers of transformational change within the South African Correctional Services environment in general. The literature study was followed by the empirical study which focused on gathering data from correctional officials and offenders through utilising two survey questionnaires. The empirical findings revealed that the fundamental culture change from the punishment-oriented philosophy which was characterised by nonexistence of a human rights culture to a rehabilitation-focused philosophy underpinned by the promotion and maintenance of a human rights culture was sparked off by various internal and external factors. These ranged from financial, social and political reasons to complaints about service from offenders, complaints from national and international bodies regarding human rights violations, competitive forces, proactive and progressive leadership,and the need to reduce recidivism.
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Corporate entrepreneurship within the Department of Correctional Services
- Authors: Mabala, Makwena Jane
- Date: 2013-05-01
- Subjects: Entrepreneurship , South Africa. Dept. of Correctional Services , Creative ability in business , Social responsibility of business
- Type: Mini-Dissertation
- Identifier: uj:7494 , http://hdl.handle.net/10210/8352
- Description: M.Comm. (Business Management) , The need for improved service delivery and new ways of using resources to enhance the efficiency and effectiveness in the public sector organisations requires government departments to be entrepreneurial. Corporate entreprepreneurship is the only weapon that could assist public sector organisations to shift from being bureacratic to being innovative and entrepreneurial. The increasing demands to find more cost-effective ways of serving the public, challenges all public sector employees to be entrepreneurial and innovative in delivering public services. The purpose of this study is to assess the extent to which corporate entrepreneurship is promoted and encouraged within the Department of Correctional Services (DCS), as one of the public sector organisations. The Corporate Entrepreneurship Assessment Instrument (CEAI) which was developed by Kurakto et al. in 1990 was used to assess the extent to which corporate entrepreneurship is promoted and encouraged in DCS. The assessment of corporate entrepreneurship in the DCS has shown that the department still has a huge responsibility of creating a climate conducive for corporate entrepreneurship. The assessment also showed that managers and non- managerial employees in the DCS need education and acquired awareness with regard to corporate entrepreneurship so that all employees can fully understand the benefit of corporate entrepreneurship in the department.
- Full Text:
- Authors: Mabala, Makwena Jane
- Date: 2013-05-01
- Subjects: Entrepreneurship , South Africa. Dept. of Correctional Services , Creative ability in business , Social responsibility of business
- Type: Mini-Dissertation
- Identifier: uj:7494 , http://hdl.handle.net/10210/8352
- Description: M.Comm. (Business Management) , The need for improved service delivery and new ways of using resources to enhance the efficiency and effectiveness in the public sector organisations requires government departments to be entrepreneurial. Corporate entreprepreneurship is the only weapon that could assist public sector organisations to shift from being bureacratic to being innovative and entrepreneurial. The increasing demands to find more cost-effective ways of serving the public, challenges all public sector employees to be entrepreneurial and innovative in delivering public services. The purpose of this study is to assess the extent to which corporate entrepreneurship is promoted and encouraged within the Department of Correctional Services (DCS), as one of the public sector organisations. The Corporate Entrepreneurship Assessment Instrument (CEAI) which was developed by Kurakto et al. in 1990 was used to assess the extent to which corporate entrepreneurship is promoted and encouraged in DCS. The assessment of corporate entrepreneurship in the DCS has shown that the department still has a huge responsibility of creating a climate conducive for corporate entrepreneurship. The assessment also showed that managers and non- managerial employees in the DCS need education and acquired awareness with regard to corporate entrepreneurship so that all employees can fully understand the benefit of corporate entrepreneurship in the department.
- Full Text:
Employment relations management audit at Kutama Sinthumule Private Prison
- Authors: Rabeng, James Peter Garry
- Date: 2012-08-16
- Subjects: Industrial relations - South Africa , Labor laws and legislation - South Africa , Prisons - South Africa , South Africa. Dept. of Correctional Services
- Type: Thesis
- Identifier: uj:9458 , http://hdl.handle.net/10210/5890
- Description: M.Phil. , An in-depth Employment Relations Management Audit conducted in Kutama Sinthumule Maximum Security Prison in order to assist both managers of the Department of Correctional Services and of Private Prison to efficiently and effectively apply sound Human Resource and Labour Relations policies and procedures. The study critically examines and discusses the perceptions of employees of the Kutama Sinthumule Maximum Security Prison. The researcher administered questionnaires to one hundred and fifty (150) employees out of a total of five hundred (500) personnel. Interviews were held with senior managers of Kutama Sinthumule Maximum Security Prison who provided vital information on issues pertaining to privatisation of prisons in South Africa
- Full Text:
- Authors: Rabeng, James Peter Garry
- Date: 2012-08-16
- Subjects: Industrial relations - South Africa , Labor laws and legislation - South Africa , Prisons - South Africa , South Africa. Dept. of Correctional Services
- Type: Thesis
- Identifier: uj:9458 , http://hdl.handle.net/10210/5890
- Description: M.Phil. , An in-depth Employment Relations Management Audit conducted in Kutama Sinthumule Maximum Security Prison in order to assist both managers of the Department of Correctional Services and of Private Prison to efficiently and effectively apply sound Human Resource and Labour Relations policies and procedures. The study critically examines and discusses the perceptions of employees of the Kutama Sinthumule Maximum Security Prison. The researcher administered questionnaires to one hundred and fifty (150) employees out of a total of five hundred (500) personnel. Interviews were held with senior managers of Kutama Sinthumule Maximum Security Prison who provided vital information on issues pertaining to privatisation of prisons in South Africa
- Full Text:
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