Antecedents and outcomes of satisfaction in buyer-supplier relationships in South Africa: A replication study
- Roberts-Lombard, M., Mpinganjira, M., Svensson, G.
- Authors: Roberts-Lombard, M. , Mpinganjira, M. , Svensson, G.
- Date: 2017
- Subjects: Satisfaction , Trust , Commitment
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/247540 , uj:25706 , Citation: Roberts-Lombard, M., Mpinganjira, M. & Svensson, G. 2017. Antecedents and outcomes of satisfaction in buyer-supplier relationships in South Africa: A replication study.
- Description: Abstract: The purpose of this study was to validate the proposition that in a business buyersupplier relationship, the variables trust and commitment influence satisfaction. Satisfaction then influences cooperation, coordination and continuity. A research model showing the hypothesised relationships was first tested in an original study before being replicated in the current study. Both the original and replication studies followed a quantitative approach and targeted large companies in South Africa. In the original study, data was collected from 500 large South African companies while in the replication study data was collected from 250 large companies. Structural equation modelling (SEM) was used to analyse the data. The results in both studies provide support for the proposed model in the study.
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- Authors: Roberts-Lombard, M. , Mpinganjira, M. , Svensson, G.
- Date: 2017
- Subjects: Satisfaction , Trust , Commitment
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/247540 , uj:25706 , Citation: Roberts-Lombard, M., Mpinganjira, M. & Svensson, G. 2017. Antecedents and outcomes of satisfaction in buyer-supplier relationships in South Africa: A replication study.
- Description: Abstract: The purpose of this study was to validate the proposition that in a business buyersupplier relationship, the variables trust and commitment influence satisfaction. Satisfaction then influences cooperation, coordination and continuity. A research model showing the hypothesised relationships was first tested in an original study before being replicated in the current study. Both the original and replication studies followed a quantitative approach and targeted large companies in South Africa. In the original study, data was collected from 500 large South African companies while in the replication study data was collected from 250 large companies. Structural equation modelling (SEM) was used to analyse the data. The results in both studies provide support for the proposed model in the study.
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Determination of satisfaction with university student residence - a report from South
- Eke, Chikezie, Aigbavboa, Clinton, Thwala, Wellington Didibhuku
- Authors: Eke, Chikezie , Aigbavboa, Clinton , Thwala, Wellington Didibhuku
- Date: 2015
- Subjects: Satisfaction , Students housing
- Language: English
- Type: Conference proceedings
- Identifier: http://hdl.handle.net/10210/70098 , uj:17957 , Citation: Eke, C., Aigbavboa, C. & Thwala, W. 2015. Determination of satisfaction with university student residence - a report from South.
- Description: Abstract: Student housing is an integral component of the university that contributes to it achieving its overall goal. This paper present the findings of student satisfaction survey of Jeunesse residence; one of the residence in University of Johannesburg Doornfortein campus in Johannesburg, South Africa. The purpose of the study is to determine students’ residential satisfaction with University student residence in Doornfortein campus in University of Johannesburg. The objective of this study is to ascertain the factors that bring about satisfaction and dissatisfaction in student residence. A quantitative research method was adopted in this study. The primary data for the study was collected through a structured questionnaire survey. Out of the 150 questionnaires sent out, 150 were received from the occupants of Jeunesse residence. Result from the survey of the overall percentage satisfaction of the residence revealed that occupants show satisfaction on neighbourhood and environment, and building and quality features but show slight dissatisfaction on dwelling unit feature, and more dissatisfaction on services provided by residence manager.
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- Authors: Eke, Chikezie , Aigbavboa, Clinton , Thwala, Wellington Didibhuku
- Date: 2015
- Subjects: Satisfaction , Students housing
- Language: English
- Type: Conference proceedings
- Identifier: http://hdl.handle.net/10210/70098 , uj:17957 , Citation: Eke, C., Aigbavboa, C. & Thwala, W. 2015. Determination of satisfaction with university student residence - a report from South.
- Description: Abstract: Student housing is an integral component of the university that contributes to it achieving its overall goal. This paper present the findings of student satisfaction survey of Jeunesse residence; one of the residence in University of Johannesburg Doornfortein campus in Johannesburg, South Africa. The purpose of the study is to determine students’ residential satisfaction with University student residence in Doornfortein campus in University of Johannesburg. The objective of this study is to ascertain the factors that bring about satisfaction and dissatisfaction in student residence. A quantitative research method was adopted in this study. The primary data for the study was collected through a structured questionnaire survey. Out of the 150 questionnaires sent out, 150 were received from the occupants of Jeunesse residence. Result from the survey of the overall percentage satisfaction of the residence revealed that occupants show satisfaction on neighbourhood and environment, and building and quality features but show slight dissatisfaction on dwelling unit feature, and more dissatisfaction on services provided by residence manager.
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E-service usage and satisfaction in Botswana
- Jaiyeoba, Olumide Olasimbo, Chimbise, Totwana Tito, Roberts-Lombard, Mornay
- Authors: Jaiyeoba, Olumide Olasimbo , Chimbise, Totwana Tito , Roberts-Lombard, Mornay
- Date: 2018
- Subjects: Electronic service usage , Satisfaction , Health insurance
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/270252 , uj:28722 , Citation: Jaiyeoba, O.O., Chimbise, T.T. & Roberts-Lombard, M. 2018. E-service usage and satisfaction in Botswana.African Journal of Economic and Management Studies, 9(1)2-13. , Link to Published Version: https://doi.org/10.1108/AJEMS-03-2017-0061
- Description: Abstract: Purpose: The study seeks to establish the level of usage of e-services (websites and email) by Botswana Public Officers Medical Aid Scheme (BPOMAS) and PULA Medical Aid (PULA) customers; the level of satisfaction; perceived value; and benefits derived from the website and email services. Design/methodology/approach: 200 BPOMAS members and 100 PULA members were sampled. Systematic sampling technique was used to select the participants. A questionnaire mainly guided by the E-S-QUAL and E-RecS-QUAL scales was designed to gain an in-depth understanding of customers’ perceptions and experiences of e-service quality. Findings: It was established that there is a positive and significant relationship between the usage of e-services and benefits derived from e-services and between the usage of e-services and satisfaction. In addition, a nexus of relationship was observed between perceived value of the eservices and satisfaction...
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- Authors: Jaiyeoba, Olumide Olasimbo , Chimbise, Totwana Tito , Roberts-Lombard, Mornay
- Date: 2018
- Subjects: Electronic service usage , Satisfaction , Health insurance
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/270252 , uj:28722 , Citation: Jaiyeoba, O.O., Chimbise, T.T. & Roberts-Lombard, M. 2018. E-service usage and satisfaction in Botswana.African Journal of Economic and Management Studies, 9(1)2-13. , Link to Published Version: https://doi.org/10.1108/AJEMS-03-2017-0061
- Description: Abstract: Purpose: The study seeks to establish the level of usage of e-services (websites and email) by Botswana Public Officers Medical Aid Scheme (BPOMAS) and PULA Medical Aid (PULA) customers; the level of satisfaction; perceived value; and benefits derived from the website and email services. Design/methodology/approach: 200 BPOMAS members and 100 PULA members were sampled. Systematic sampling technique was used to select the participants. A questionnaire mainly guided by the E-S-QUAL and E-RecS-QUAL scales was designed to gain an in-depth understanding of customers’ perceptions and experiences of e-service quality. Findings: It was established that there is a positive and significant relationship between the usage of e-services and benefits derived from e-services and between the usage of e-services and satisfaction. In addition, a nexus of relationship was observed between perceived value of the eservices and satisfaction...
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Engagement and meaningfulness at work : the moderating roles of life satisfaction and gender
- Authors: Williamson, Jillian Carolyn
- Date: 2012-10-30
- Subjects: Work engagement , Meaningfulness , Well-being , Quality of life , Quality of work life , Satisfaction , Meaning (Psychology) , Sex differences (Psychology)
- Type: Mini-Dissertation
- Identifier: uj:10490 , http://hdl.handle.net/10210/7987
- Description: M.Comm. , Orientation: Scientific knowledge relating to the field of positive psychology within the South African workplace is required. Purpose: The objectives of this study were (1) to investigate the relationships between work engagement, psychological meaningfulness, life satisfaction and gender and (2) to test whether life satisfaction and gender had a moderating effect on the amount of psychological meaningfulness and engagement put forth by employees at work. Motivation: Although research on life satisfaction is abundant within the field of psychology, research within the work environment is limited. Furthermore, research is needed within South Africa to promote well-being of employees. Method: Survey designs were used to capture a sample from various South African organisations (n = 800). The Satisfaction with Life Scale, the Work Engagement Scale and the Psychological Meaningfulness Scale were administered. Results: Firstly, life satisfaction, work engagement and psychological meaningfulness were significantly correlated. Secondly, psychological meaningfulness was a significant predictor of work engagement. Thirdly, life satisfaction significantly moderated psychological meaningfulness on work engagement. Fourthly, gender significantly moderated psychological meaningfulness on work engagement. Lastly, psychological meaningfulness and work engagement were significant predictors of life satisfaction. Contribution: This research created an understanding of employee wellness at work through the combination of employee’s personal and work lives. Future research could focus on identifying what behaviours promote such constructs to enhance individual and organisational success.
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- Authors: Williamson, Jillian Carolyn
- Date: 2012-10-30
- Subjects: Work engagement , Meaningfulness , Well-being , Quality of life , Quality of work life , Satisfaction , Meaning (Psychology) , Sex differences (Psychology)
- Type: Mini-Dissertation
- Identifier: uj:10490 , http://hdl.handle.net/10210/7987
- Description: M.Comm. , Orientation: Scientific knowledge relating to the field of positive psychology within the South African workplace is required. Purpose: The objectives of this study were (1) to investigate the relationships between work engagement, psychological meaningfulness, life satisfaction and gender and (2) to test whether life satisfaction and gender had a moderating effect on the amount of psychological meaningfulness and engagement put forth by employees at work. Motivation: Although research on life satisfaction is abundant within the field of psychology, research within the work environment is limited. Furthermore, research is needed within South Africa to promote well-being of employees. Method: Survey designs were used to capture a sample from various South African organisations (n = 800). The Satisfaction with Life Scale, the Work Engagement Scale and the Psychological Meaningfulness Scale were administered. Results: Firstly, life satisfaction, work engagement and psychological meaningfulness were significantly correlated. Secondly, psychological meaningfulness was a significant predictor of work engagement. Thirdly, life satisfaction significantly moderated psychological meaningfulness on work engagement. Fourthly, gender significantly moderated psychological meaningfulness on work engagement. Lastly, psychological meaningfulness and work engagement were significant predictors of life satisfaction. Contribution: This research created an understanding of employee wellness at work through the combination of employee’s personal and work lives. Future research could focus on identifying what behaviours promote such constructs to enhance individual and organisational success.
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Online tourism information and tourist behavior : a structural equation modeling analysis based on a self-administered survey
- Majeed, Salman, Zhou, Zhimin, Lu, Changbao, Ramkissoon, Haywantee
- Authors: Majeed, Salman , Zhou, Zhimin , Lu, Changbao , Ramkissoon, Haywantee
- Date: 2020
- Subjects: Online tourism information , Tourist perceptions , Satisfaction
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/458227 , uj:40692 , Majeed S, Zhou Z, Lu C and Ramkissoon H (2020) Online Tourism Information and Tourist Behavior: A Structural Equation Modeling Analysis Based on a Self-Administered Survey. Front. Psychol. 11:599. doi: 10.3389/fpsyg.2020.00599
- Description: Abstract: This study presents the interacting phenomena of perceptions of tourist destination online content (TDOC) and tourists’ behavioral intentions with a mediating role of tourists’ satisfaction, which is as yet under-explored in hospitality and tourism research. A model based on three main constructs, namely TDOC (with sub-constructs of online information quality and user-friendly accessibility), satisfaction, and tourists’ behavioral intentions [with sub-constructs of intentions to visit a tourist destination and electronic word-of-mouth (eWOM)], is presented to determine the growth of tourism business with the internet. Data were collected via a questionnaire-based survey from 413 tourists staying at hotels in Lahore city in Pakistan. Partial least square structural equation modeling was used to statistically analyze the gathered data. The findings indicate that tourists’ perceptions of TDOC directly influence their behavioral intentions, while tourists’ satisfaction exerts a mediating influence between tourists’ perceptions of TDOC and their behavioral intentions. Taking advantage of an economical and widespread online environment, destination marketing organizations could attract more tourists by fostering confidence in TDOC and positive eWOM to remain competitive in the long run. Important theoretical and practical implications are discussed.
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- Authors: Majeed, Salman , Zhou, Zhimin , Lu, Changbao , Ramkissoon, Haywantee
- Date: 2020
- Subjects: Online tourism information , Tourist perceptions , Satisfaction
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/458227 , uj:40692 , Majeed S, Zhou Z, Lu C and Ramkissoon H (2020) Online Tourism Information and Tourist Behavior: A Structural Equation Modeling Analysis Based on a Self-Administered Survey. Front. Psychol. 11:599. doi: 10.3389/fpsyg.2020.00599
- Description: Abstract: This study presents the interacting phenomena of perceptions of tourist destination online content (TDOC) and tourists’ behavioral intentions with a mediating role of tourists’ satisfaction, which is as yet under-explored in hospitality and tourism research. A model based on three main constructs, namely TDOC (with sub-constructs of online information quality and user-friendly accessibility), satisfaction, and tourists’ behavioral intentions [with sub-constructs of intentions to visit a tourist destination and electronic word-of-mouth (eWOM)], is presented to determine the growth of tourism business with the internet. Data were collected via a questionnaire-based survey from 413 tourists staying at hotels in Lahore city in Pakistan. Partial least square structural equation modeling was used to statistically analyze the gathered data. The findings indicate that tourists’ perceptions of TDOC directly influence their behavioral intentions, while tourists’ satisfaction exerts a mediating influence between tourists’ perceptions of TDOC and their behavioral intentions. Taking advantage of an economical and widespread online environment, destination marketing organizations could attract more tourists by fostering confidence in TDOC and positive eWOM to remain competitive in the long run. Important theoretical and practical implications are discussed.
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The link between marital satisfaction and emotional intelligence
- Authors: Bricker, Dale
- Date: 2008-10-31T09:07:10Z
- Subjects: Marriage , Satisfaction , Emotional intelligence , Communication in marriage , Husband and wife
- Type: Thesis
- Identifier: uj:13878 , http://hdl.handle.net/10210/1420
- Description: M.A. , This study set out to investigate the relationship between Emotional Intelligence and martial satisfaction. In the past several years, marriages appear to have undergone much change, moving towards a more egalitarian relationship. Intimacy and conflict resolution appear to play an important role in maintaining marital satisfaction. Skills involved in conflict resolution and intimacy also form part of a greater construct called Emotional Intelligence (EI). Mayer, Salovey, and Caruso (1998), describe a four branch ability model of EI. This model describes EI as the ability to be perceptive of ones own and others emotions, to manage and regulate ones emotions, to be able to effectively express ones emotions and lastly, the ability to use stored emotional information to deal with various situations. To ascertain levels of emotional intelligence and marital satisfaction the Schutte Self Report Inventory (SRI) and the Marital Satisfaction Inventory–Revised (MSI-R) was administered to a group of couples married for longer than one year (n = 61). MANCOVA’s and ANCOVA’s were administered to asses the relationship between EI and various sub-scales of marital satisfaction in the couples. The results showed that there was significant relationship between EI and certain aspects of marital satisfaction. The level of male EI was found to have a significant effect on the couples affective and problem solving communication. It also effected the level of female sexual satisfaction and the ability to cope with family history of distress. The female EI was found to be related to decreased levels of male aggression, a greater ability to deal with her family history of distress and role orientation. It was found that in most circumstances, the level of male EI was responsible for couple’s marital satisfaction. Further results indicate that the greater the gap between each partners level of EI, the greater their level of marital dissatisfaction. For future research, it may be beneficial to do a longitudinal study of the same nature using a larger sample. Measuring instruments that do not rely on self-report may produce other results. Finally, future studies may benefit by using a culturally diverse sample, to assess whether the finding may be generalised to all communities in South Africa.
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- Authors: Bricker, Dale
- Date: 2008-10-31T09:07:10Z
- Subjects: Marriage , Satisfaction , Emotional intelligence , Communication in marriage , Husband and wife
- Type: Thesis
- Identifier: uj:13878 , http://hdl.handle.net/10210/1420
- Description: M.A. , This study set out to investigate the relationship between Emotional Intelligence and martial satisfaction. In the past several years, marriages appear to have undergone much change, moving towards a more egalitarian relationship. Intimacy and conflict resolution appear to play an important role in maintaining marital satisfaction. Skills involved in conflict resolution and intimacy also form part of a greater construct called Emotional Intelligence (EI). Mayer, Salovey, and Caruso (1998), describe a four branch ability model of EI. This model describes EI as the ability to be perceptive of ones own and others emotions, to manage and regulate ones emotions, to be able to effectively express ones emotions and lastly, the ability to use stored emotional information to deal with various situations. To ascertain levels of emotional intelligence and marital satisfaction the Schutte Self Report Inventory (SRI) and the Marital Satisfaction Inventory–Revised (MSI-R) was administered to a group of couples married for longer than one year (n = 61). MANCOVA’s and ANCOVA’s were administered to asses the relationship between EI and various sub-scales of marital satisfaction in the couples. The results showed that there was significant relationship between EI and certain aspects of marital satisfaction. The level of male EI was found to have a significant effect on the couples affective and problem solving communication. It also effected the level of female sexual satisfaction and the ability to cope with family history of distress. The female EI was found to be related to decreased levels of male aggression, a greater ability to deal with her family history of distress and role orientation. It was found that in most circumstances, the level of male EI was responsible for couple’s marital satisfaction. Further results indicate that the greater the gap between each partners level of EI, the greater their level of marital dissatisfaction. For future research, it may be beneficial to do a longitudinal study of the same nature using a larger sample. Measuring instruments that do not rely on self-report may produce other results. Finally, future studies may benefit by using a culturally diverse sample, to assess whether the finding may be generalised to all communities in South Africa.
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Validating trust and commitment as mediators between economic and non-economic satisfaction in Puerto Rican buyer-supplier relationships
- Varela, Juan Carlos Sosa, Svensson, Goran, Mpinganjira, Mercy
- Authors: Varela, Juan Carlos Sosa , Svensson, Goran , Mpinganjira, Mercy
- Date: 2019
- Subjects: Economic , Non-economic , Satisfaction
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/409618 , uj:34345 , Citation: Varela, J.C.S., Svensson, G. & Mpinganjira, M. 2019. Validating trust and commitment as mediators between economic and non-economic satisfaction in Puerto Rican buyer-supplier relationships.
- Description: Abstract: To validate a research model established by Ferro et al. (2016) in which trust and commitment are mediators between economic and non-economic satisfaction. The sample for this study comprises a total of 400 small and medium-sized Puerto Ricans enterprises from various industrial sectors. A total of 133 usable questionnaires were returned, generating a response rate of 33.25%. A research model consisting of hypothesised relationships between constructs was tested based on a survey of small and medium-sized companies in Puerto Rico. Structural equation modelling using AMOS software was used to analyse the data. Trust and commitment are mediators between economic satisfaction and non-economic satisfaction. Valid and reliable theory should be applicable across contexts and through time offering a foundation of the generality of empirical findings. It provides managerial support and guidance to assess satisfaction, trust, and commitment in business relationships. It offers a foundation of validity and reliability across contexts and through the time of a nomological framework consisting of economic and non-economic satisfaction, trust and commitment.
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- Authors: Varela, Juan Carlos Sosa , Svensson, Goran , Mpinganjira, Mercy
- Date: 2019
- Subjects: Economic , Non-economic , Satisfaction
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/409618 , uj:34345 , Citation: Varela, J.C.S., Svensson, G. & Mpinganjira, M. 2019. Validating trust and commitment as mediators between economic and non-economic satisfaction in Puerto Rican buyer-supplier relationships.
- Description: Abstract: To validate a research model established by Ferro et al. (2016) in which trust and commitment are mediators between economic and non-economic satisfaction. The sample for this study comprises a total of 400 small and medium-sized Puerto Ricans enterprises from various industrial sectors. A total of 133 usable questionnaires were returned, generating a response rate of 33.25%. A research model consisting of hypothesised relationships between constructs was tested based on a survey of small and medium-sized companies in Puerto Rico. Structural equation modelling using AMOS software was used to analyse the data. Trust and commitment are mediators between economic satisfaction and non-economic satisfaction. Valid and reliable theory should be applicable across contexts and through time offering a foundation of the generality of empirical findings. It provides managerial support and guidance to assess satisfaction, trust, and commitment in business relationships. It offers a foundation of validity and reliability across contexts and through the time of a nomological framework consisting of economic and non-economic satisfaction, trust and commitment.
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