Business process reengineering in integrating enterprise ressource planning (ERP) and bank systems in consulting companies : a case study of parity software in South Africa
- Bakam Fotso Epse Kuate, Genevieve
- Authors: Bakam Fotso Epse Kuate, Genevieve
- Date: 2017
- Subjects: Enterprise resource planning - Software , Management information systems , Reengineering (Management) , Internet banking
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/269627 , uj:28644
- Description: M.Tech. (Operations Management) , Abstract: One of the aspect of the greener future is about reengineering information technology (IT) through system integration. The thesis challenges the concept of Business Process Reengineering (BPR) in integrating enterprise resource planning (ERP) and bank systems in consulting companies. This thesis is based on the research carried out at Parity software, as the biggest consulting company in South Africa that uses business systems and develop additional management systems to meet customer’s expectations. The four big South African banks namely First National Bank, Absa, Standardbank and Nedbank are already offering online business banking applications that can be easily integrated with other payment software through cloud computing. However, point-to-point integration between financial ERP and bank systems remain a huge challenge. The thesis aims at designing a business integration model that will be the backbone of new software development in the field of automatic and direct payment transactions between corporate and bank systems. Using model-driven architecture, the designed model intends to present benefits of direct integration that will reduce long payment process and end import and export of bank files. Following theoretical, conceptual and empirical approaches, the literature review shows the gap between standard business process reengineering and business process reengineering applied to system integration and thus define survey items. The research methodology used is a combination of quantitative and qualitative research methods. The thesis uses qualitative research design to develop reengineering model using cross-functional flowchart design process from Microsoft Visio professional. Quantitative research design is used to analyse data collected from the likert scale questionnaire and to interpret descriptive statistics and correlational method to test hypothesis. Research findings showed that there is a positive and statistical significant relationship between dependent variables namely business factors, financial ERP system and IT architecture and the BPR Integration (BPRI) model known as independent variables. Additionally, interviews regarding customer’s expectations showed that 85% of customers are looking forward for a direct and automated payment solution that will reduce payment cycle and increase their profitability. Extensive research should be done to redesign the proposed integration model using computer and data language to facilitate execution by IT people.
- Full Text:
- Authors: Bakam Fotso Epse Kuate, Genevieve
- Date: 2017
- Subjects: Enterprise resource planning - Software , Management information systems , Reengineering (Management) , Internet banking
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/269627 , uj:28644
- Description: M.Tech. (Operations Management) , Abstract: One of the aspect of the greener future is about reengineering information technology (IT) through system integration. The thesis challenges the concept of Business Process Reengineering (BPR) in integrating enterprise resource planning (ERP) and bank systems in consulting companies. This thesis is based on the research carried out at Parity software, as the biggest consulting company in South Africa that uses business systems and develop additional management systems to meet customer’s expectations. The four big South African banks namely First National Bank, Absa, Standardbank and Nedbank are already offering online business banking applications that can be easily integrated with other payment software through cloud computing. However, point-to-point integration between financial ERP and bank systems remain a huge challenge. The thesis aims at designing a business integration model that will be the backbone of new software development in the field of automatic and direct payment transactions between corporate and bank systems. Using model-driven architecture, the designed model intends to present benefits of direct integration that will reduce long payment process and end import and export of bank files. Following theoretical, conceptual and empirical approaches, the literature review shows the gap between standard business process reengineering and business process reengineering applied to system integration and thus define survey items. The research methodology used is a combination of quantitative and qualitative research methods. The thesis uses qualitative research design to develop reengineering model using cross-functional flowchart design process from Microsoft Visio professional. Quantitative research design is used to analyse data collected from the likert scale questionnaire and to interpret descriptive statistics and correlational method to test hypothesis. Research findings showed that there is a positive and statistical significant relationship between dependent variables namely business factors, financial ERP system and IT architecture and the BPR Integration (BPRI) model known as independent variables. Additionally, interviews regarding customer’s expectations showed that 85% of customers are looking forward for a direct and automated payment solution that will reduce payment cycle and increase their profitability. Extensive research should be done to redesign the proposed integration model using computer and data language to facilitate execution by IT people.
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The provisioning of subscriber ports in a modern telephone exchange environment
- Authors: Botha, Louis
- Date: 2012-08-14
- Subjects: Telkom (Firm : South Africa) , Telephone stations , Total quality management , Reengineering (Management)
- Type: Thesis
- Identifier: http://ujcontent.uj.ac.za8080/10210/388473 , uj:9230 , http://hdl.handle.net/10210/5679
- Description: M.Comm. , A modern electronic telephone exchange is very flexible in terms of size. Such exchanges can vary in size from a few lines to more than 50 000 lines. They can be expanded at any time to cater for more subscribers. This means that the telecommunications service provider is able to build the exchange just large enough to supply service to the subscribers in the area, and then expand the exchange on a regular basis as needed to cater for any growth in demand for exchange connections. The main advantage of this flexible approach is that money is not tied up in very expensive exchange equipment which is not being used.
- Full Text:
- Authors: Botha, Louis
- Date: 2012-08-14
- Subjects: Telkom (Firm : South Africa) , Telephone stations , Total quality management , Reengineering (Management)
- Type: Thesis
- Identifier: http://ujcontent.uj.ac.za8080/10210/388473 , uj:9230 , http://hdl.handle.net/10210/5679
- Description: M.Comm. , A modern electronic telephone exchange is very flexible in terms of size. Such exchanges can vary in size from a few lines to more than 50 000 lines. They can be expanded at any time to cater for more subscribers. This means that the telecommunications service provider is able to build the exchange just large enough to supply service to the subscribers in the area, and then expand the exchange on a regular basis as needed to cater for any growth in demand for exchange connections. The main advantage of this flexible approach is that money is not tied up in very expensive exchange equipment which is not being used.
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An investigation into the use of workflow in companies in Gauteng
- Authors: Brecher, Dieter Ludwig
- Date: 2010-10-26T07:23:08Z
- Subjects: Workflow , Relationship marketing , Reengineering (Management) , Gauteng (South Africa)
- Type: Mini-Dissertation
- Identifier: uj:6945 , http://hdl.handle.net/10210/3455
- Description: M.Comm.
- Full Text:
- Authors: Brecher, Dieter Ludwig
- Date: 2010-10-26T07:23:08Z
- Subjects: Workflow , Relationship marketing , Reengineering (Management) , Gauteng (South Africa)
- Type: Mini-Dissertation
- Identifier: uj:6945 , http://hdl.handle.net/10210/3455
- Description: M.Comm.
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The impact of warehousing and transportation optimization on supply chain effectiveness
- Authors: Burger, Francois
- Date: 2008-10-17T13:17:25Z
- Subjects: Business logistics , Inventory control , Reengineering (Management) , Transportation management , Warehouse management
- Type: Thesis
- Identifier: uj:12686 , http://hdl.handle.net/10210/1252
- Description: M.Comm. , The concepts of logistics and supply chain management are relatively new in South Africa. The concept of logistics management was more commonly known in the 1960s and 1970s as physical distribution. In the late 1970s, the concept evolved to logistics management and in the late 1980s and early 1990s, it evolved into supply chain management. It was only after the end of apartheid in 1994 when South Africa was able to compete globally that there was great interest in supply chain management in South Africa. There is virtually no business or industry untouched by the business of logistics and supply chain management. Getting the right product to the right customer at the right time as efficiently and cost-effectively as possible is the main objective of logistics and supply chain management (Gordon, 2000a: 14). Logistics is “the process of strategically managing the acquisition, movement and storage of materials, parts and finished inventory (and the related information flows) through the organization and its marketing channel in such a way that current and future profitability is maximised through the cost-effective fulfillment of orders” (Anon1. ,2002). The term supply chain is described by Lummus and Vokurka (1999) as “all of those activities associated with moving goods from raw materials stage through to the consumer. This includes procurement, production scheduling, order processing, inventory control, transportation, warehousing, and customer service. The information systems necessary to monitor all of these activities are also included. All these activities are then integrated and coordinated into a seamless process to involve all the partners in the supply chain”. With every step in the supply chain management process, there are costs involved and two of the major cost drivers in the supply chain according to Palmieri and Africk (1999) are inventory holding and transportation. Stout is of the opinion that this is more than a valid statement from a South African business perspective and emphasizes that unnecessary inventory costs money as does inventory that is distributed inefficiently (Gordon, 2000b: 21). Excessive inventory holding together with under-utilization of transport can lead to a major negative financial impact on total supply chain costs (Cooke, 2000: 12; Lambert, Stock & Ellram, 1998: 165; Hankanson, 1999). Therefore, the reciprocal relationship between inventory holding and transportation cost is very important. Christopher (1992: 25) also stipulates that the ultimate purpose of any supply chain is to satisfy customers. The importance of customer service in total supply chain functioning must therefore always be considered in a logistics supply chain system design. In South Africa, transport and inventory are two of the main cost drivers in the supply chain. Factors that make inventory and transport two of the main cost drivers in the supply chain are, among others: high fuel prices, high interest rates, poor road conditions, security concerns and the weak performance of the rand against major foreign currencies. It can therefore be said that inventory and transport are just as important in obtaining an optimized supply chain in South Africa as in the rest of the world. , Mr. P. Kilbourn Prof. J. Walters
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- Authors: Burger, Francois
- Date: 2008-10-17T13:17:25Z
- Subjects: Business logistics , Inventory control , Reengineering (Management) , Transportation management , Warehouse management
- Type: Thesis
- Identifier: uj:12686 , http://hdl.handle.net/10210/1252
- Description: M.Comm. , The concepts of logistics and supply chain management are relatively new in South Africa. The concept of logistics management was more commonly known in the 1960s and 1970s as physical distribution. In the late 1970s, the concept evolved to logistics management and in the late 1980s and early 1990s, it evolved into supply chain management. It was only after the end of apartheid in 1994 when South Africa was able to compete globally that there was great interest in supply chain management in South Africa. There is virtually no business or industry untouched by the business of logistics and supply chain management. Getting the right product to the right customer at the right time as efficiently and cost-effectively as possible is the main objective of logistics and supply chain management (Gordon, 2000a: 14). Logistics is “the process of strategically managing the acquisition, movement and storage of materials, parts and finished inventory (and the related information flows) through the organization and its marketing channel in such a way that current and future profitability is maximised through the cost-effective fulfillment of orders” (Anon1. ,2002). The term supply chain is described by Lummus and Vokurka (1999) as “all of those activities associated with moving goods from raw materials stage through to the consumer. This includes procurement, production scheduling, order processing, inventory control, transportation, warehousing, and customer service. The information systems necessary to monitor all of these activities are also included. All these activities are then integrated and coordinated into a seamless process to involve all the partners in the supply chain”. With every step in the supply chain management process, there are costs involved and two of the major cost drivers in the supply chain according to Palmieri and Africk (1999) are inventory holding and transportation. Stout is of the opinion that this is more than a valid statement from a South African business perspective and emphasizes that unnecessary inventory costs money as does inventory that is distributed inefficiently (Gordon, 2000b: 21). Excessive inventory holding together with under-utilization of transport can lead to a major negative financial impact on total supply chain costs (Cooke, 2000: 12; Lambert, Stock & Ellram, 1998: 165; Hankanson, 1999). Therefore, the reciprocal relationship between inventory holding and transportation cost is very important. Christopher (1992: 25) also stipulates that the ultimate purpose of any supply chain is to satisfy customers. The importance of customer service in total supply chain functioning must therefore always be considered in a logistics supply chain system design. In South Africa, transport and inventory are two of the main cost drivers in the supply chain. Factors that make inventory and transport two of the main cost drivers in the supply chain are, among others: high fuel prices, high interest rates, poor road conditions, security concerns and the weak performance of the rand against major foreign currencies. It can therefore be said that inventory and transport are just as important in obtaining an optimized supply chain in South Africa as in the rest of the world. , Mr. P. Kilbourn Prof. J. Walters
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Business process reengineering during technology implementation in power plants
- Authors: Buthelezi, Thamsanqa
- Date: 2018
- Subjects: Reengineering (Management) , Management - Employee participation
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/269659 , uj:28648
- Description: M.Ing. (Engineering Management) , Abstract: Business process reengineering (BPR) aims to challenge and assist organisations to break away from old ways of conducting business processes and embrace new ways to execute business processes. The implementation of new technology allows organisations to improve and simplify methods of executing business processes. Despite this, the possible benefits provided by new technology are not achieved when ineffective and outdated business processes are reapplied to execute business operational activities even though technology provides alternative ways of executing business processes. South African power generation plants are implementing new technologies to modernise business processes and to improve power plant performance. New technology encapsulates advanced integrated systems capable of providing real-time analysis, monitoring and online system diagnosis. The technology enables plant personnel to take effective and well-informed decisions based on current operating conditions of the plant. The purpose of this research is to confirm that the benefits provided by new technology are not achieved when technology is implemented without correctly reengineering existing business processes. The research investigates if there are any gaps in the BPR methods applied in power plants during new technology implementation. The research also establishes which BPR success factors are not successfully incorporated when new technology is implemented in power generation plants. The research uses two case studies within the same organisation to evaluate how BPR is conducted during new technology implementation. The cases provide in-depth knowledge regarding BPR in existing power plants and newly built power plants when new technology is implemented. The research found that if business processes are not reengineered according to best practices and all success factors are not successfully incorporated during new technology, the benefits that the technology provides are not achieved. The research identified ignorance of the employee’s concerns and fears regarding changes, the lack of a technology impact assessment on organisational culture, and limited involvement and participation of employees, as the main reasons contributing to not achieving the benefits provided by technology. The research contributes to the BPR body of knowledge by highlighting that the early involvement of employees and their active participation during the reengineering of business processes are paramount in achieving technology benefits. Furthermore, the assessment of the impact of technology on the organisational culture and ensuring that all BPR success factors are incorporated during new technology implementation, reduce conflict and resistance amongst stakeholders and improve the likelihood that the technology benefits will be achieved.
- Full Text:
- Authors: Buthelezi, Thamsanqa
- Date: 2018
- Subjects: Reengineering (Management) , Management - Employee participation
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/269659 , uj:28648
- Description: M.Ing. (Engineering Management) , Abstract: Business process reengineering (BPR) aims to challenge and assist organisations to break away from old ways of conducting business processes and embrace new ways to execute business processes. The implementation of new technology allows organisations to improve and simplify methods of executing business processes. Despite this, the possible benefits provided by new technology are not achieved when ineffective and outdated business processes are reapplied to execute business operational activities even though technology provides alternative ways of executing business processes. South African power generation plants are implementing new technologies to modernise business processes and to improve power plant performance. New technology encapsulates advanced integrated systems capable of providing real-time analysis, monitoring and online system diagnosis. The technology enables plant personnel to take effective and well-informed decisions based on current operating conditions of the plant. The purpose of this research is to confirm that the benefits provided by new technology are not achieved when technology is implemented without correctly reengineering existing business processes. The research investigates if there are any gaps in the BPR methods applied in power plants during new technology implementation. The research also establishes which BPR success factors are not successfully incorporated when new technology is implemented in power generation plants. The research uses two case studies within the same organisation to evaluate how BPR is conducted during new technology implementation. The cases provide in-depth knowledge regarding BPR in existing power plants and newly built power plants when new technology is implemented. The research found that if business processes are not reengineered according to best practices and all success factors are not successfully incorporated during new technology, the benefits that the technology provides are not achieved. The research identified ignorance of the employee’s concerns and fears regarding changes, the lack of a technology impact assessment on organisational culture, and limited involvement and participation of employees, as the main reasons contributing to not achieving the benefits provided by technology. The research contributes to the BPR body of knowledge by highlighting that the early involvement of employees and their active participation during the reengineering of business processes are paramount in achieving technology benefits. Furthermore, the assessment of the impact of technology on the organisational culture and ensuring that all BPR success factors are incorporated during new technology implementation, reduce conflict and resistance amongst stakeholders and improve the likelihood that the technology benefits will be achieved.
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The significance of facilitation skills for business process engineering : financial institutions
- Authors: Choshi, Madimetja Frans
- Date: 2016
- Subjects: Reengineering (Management) , Organizational effectiveness , Management information systems , Strategic planning , Financial institutions
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/213386 , uj:21146
- Description: Abstract: The aim of this study is to investigate the lack of communication and facilitation skills negatively affecting the success of business process improvement projects conducted by engineers within the financial institutions. Recent studies have shown that successful and sustainable process improvement initiatives partially dependent on stakeholder (all levels) support and buy-in within any service industry. Resistance by the stakeholders has become a major concern in implementing improvement initiatives because the project outcomes are not clearly understood. An organisations ability to constantly improve processes enables it to constantly meet customer expectations and protect or improve its competitive edge. The first chapter provides insights on the certain causes and failures of business process improvement initiatives based on the research title. The chapter highlights certain information from past research conducted within the background and introduction. It further provides the significance of the study, brief introduction to each chapter and objectives the researcher wanted to achieve. In chapter two, literature information is provided to further support the study conducted. The literature focuses on business processes, business process improvement, common best practise methodologies and how they relate to facilitation. A survey was conducted by 21 experienced process engineers to analyse the process improvement projects failures researched. The outcomes indicated that most projects fail as a result of lack of leadership support, poor change management and project buy-in. The researcher further provides recommendations on how to better manage, get support and implement successful business process initiatives using facilitation skills. The researcher perceives facilitation skills as the added catalyst to ensuring positive outcome for business process improvement initiatives. The researcher anticipates that information will provide readers with a different perspective of the challenges experienced by engineers in service industries and ideas for future development of business process improvement methodology. , M.Ing. (Engineering Management)
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- Authors: Choshi, Madimetja Frans
- Date: 2016
- Subjects: Reengineering (Management) , Organizational effectiveness , Management information systems , Strategic planning , Financial institutions
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/213386 , uj:21146
- Description: Abstract: The aim of this study is to investigate the lack of communication and facilitation skills negatively affecting the success of business process improvement projects conducted by engineers within the financial institutions. Recent studies have shown that successful and sustainable process improvement initiatives partially dependent on stakeholder (all levels) support and buy-in within any service industry. Resistance by the stakeholders has become a major concern in implementing improvement initiatives because the project outcomes are not clearly understood. An organisations ability to constantly improve processes enables it to constantly meet customer expectations and protect or improve its competitive edge. The first chapter provides insights on the certain causes and failures of business process improvement initiatives based on the research title. The chapter highlights certain information from past research conducted within the background and introduction. It further provides the significance of the study, brief introduction to each chapter and objectives the researcher wanted to achieve. In chapter two, literature information is provided to further support the study conducted. The literature focuses on business processes, business process improvement, common best practise methodologies and how they relate to facilitation. A survey was conducted by 21 experienced process engineers to analyse the process improvement projects failures researched. The outcomes indicated that most projects fail as a result of lack of leadership support, poor change management and project buy-in. The researcher further provides recommendations on how to better manage, get support and implement successful business process initiatives using facilitation skills. The researcher perceives facilitation skills as the added catalyst to ensuring positive outcome for business process improvement initiatives. The researcher anticipates that information will provide readers with a different perspective of the challenges experienced by engineers in service industries and ideas for future development of business process improvement methodology. , M.Ing. (Engineering Management)
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Reengineering of the personal loan application process in a South African bank operating in Africa
- Doyle, Marlene, Mbohwa, Charles
- Authors: Doyle, Marlene , Mbohwa, Charles
- Date: 2013
- Subjects: Business process reengineering , Reengineering (Management) , Personal loan applications
- Type: Article
- Identifier: uj:4882 , http://hdl.handle.net/10210/12596
- Description: This paper elaborates the reengineering of the personal loan application process in a South African bank operating in Africa. The primary objective is to improve the existing process for personal loan credit applications in order to create improvements in the process. The research methodology used is qualitative research with research reasoning being inductive allowing the researcher to draw conclusions from facts, assumptions and observations established through the data collection processes. The article offers a comprehensive understanding of the challenges faced in processing of loans applications. Business and institutes are built on good control systems which are needed to address the challenges faced in the processing of personal loan applications. The study contributes to customers service discourse in operations. The recommendation is to reengineering the current personal loan process, taking into consideration technology to improve the process, training of existing employees, implementing a reward system and redesigning of the process.
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- Authors: Doyle, Marlene , Mbohwa, Charles
- Date: 2013
- Subjects: Business process reengineering , Reengineering (Management) , Personal loan applications
- Type: Article
- Identifier: uj:4882 , http://hdl.handle.net/10210/12596
- Description: This paper elaborates the reengineering of the personal loan application process in a South African bank operating in Africa. The primary objective is to improve the existing process for personal loan credit applications in order to create improvements in the process. The research methodology used is qualitative research with research reasoning being inductive allowing the researcher to draw conclusions from facts, assumptions and observations established through the data collection processes. The article offers a comprehensive understanding of the challenges faced in processing of loans applications. Business and institutes are built on good control systems which are needed to address the challenges faced in the processing of personal loan applications. The study contributes to customers service discourse in operations. The recommendation is to reengineering the current personal loan process, taking into consideration technology to improve the process, training of existing employees, implementing a reward system and redesigning of the process.
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The Role of leadership in business process reengineering : “Leaders, do you want to change?”
- Edward, Leona Nicole, Mbohwa, Charles
- Authors: Edward, Leona Nicole , Mbohwa, Charles
- Date: 2013
- Subjects: Leadership , Reengineering (Management)
- Type: Article
- Identifier: uj:5196 , ISSN 2224-896X , http://hdl.handle.net/10210/14439
- Description: Frequent list of failures of the business process reengineering efforts, exhibit the lack of leadership commitment and support. This paper examines the foundation, theory and styles of leadership, which is an imperative element of the BPR. The various research findings over the last decade is used to depict that successful leadership is to have a balance between task-oriented leadership and people-oriented leadership.
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- Authors: Edward, Leona Nicole , Mbohwa, Charles
- Date: 2013
- Subjects: Leadership , Reengineering (Management)
- Type: Article
- Identifier: uj:5196 , ISSN 2224-896X , http://hdl.handle.net/10210/14439
- Description: Frequent list of failures of the business process reengineering efforts, exhibit the lack of leadership commitment and support. This paper examines the foundation, theory and styles of leadership, which is an imperative element of the BPR. The various research findings over the last decade is used to depict that successful leadership is to have a balance between task-oriented leadership and people-oriented leadership.
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The role of business process reengineering at the trust area of ABC Trust Limited
- Authors: Edward, Leona Nicole
- Date: 2014-03-17
- Subjects: Reengineering (Management) , Bank management
- Type: Thesis
- Identifier: uj:4344 , http://hdl.handle.net/10210/9693
- Description: M.Tech. (Operations Management) , In the banking sector, the delivery of impeccable service is one of the main and focal drivers to maintain and increase the customer-based. Therefore, the banks cannot afford to overlook examining their internal structures and processes. Incremental upgrade of a management information system or alignment of processes may prove in the long-term to have a minimal impact upon customer value. Organisations may need to employ business process reengineering (BPR) for the radical redesign of processes to improve performance dramatically in terms of cost, quality, service, flexibility and speed. Process reengineering is about reinvention, rather than incremental improvement. The purpose of this research is the study the role of BPR within the banking environment. To determine the gaps that restricts performance and the address these through process reengineering. The key elements would be to adopt a continuous improvement process, a team-learning culture and the need for strong leadership influence to support the changes. This would place the area of focus on a competitive platform within the industry. Based on the key success factors of process management in terms of process challenges, regulatory compliance was dominate (29.4%), while customer experience was the lowest (3.8%). Participants lacked knowledge of the technical and behavioural aspects of business process reengineering. The leadership style that management has adopted, contradict the staff’s view. Likewise, with communication management has rated their communication with staff much higher compared to how staff receives the message from management. The positive finding is the good level of team effectiveness within the bank. 88.5% of participants agreed to a need to change and/or improve. This reflects that a greater part of the workforce wants to achieve more. Services of a reputable consultant may be employed to educate and guide the bank through the change effort to foster solution-based thinking and client-centric approach. The implementation of a change management process and a communication process is recommended. Through a continuous improvement approach, cross-functional and high performing teams are created that leverage off talents and skills from experience staff. The efforts of BPR would place the bank on a more competitive platform with a sustainable competitive edge.
- Full Text:
- Authors: Edward, Leona Nicole
- Date: 2014-03-17
- Subjects: Reengineering (Management) , Bank management
- Type: Thesis
- Identifier: uj:4344 , http://hdl.handle.net/10210/9693
- Description: M.Tech. (Operations Management) , In the banking sector, the delivery of impeccable service is one of the main and focal drivers to maintain and increase the customer-based. Therefore, the banks cannot afford to overlook examining their internal structures and processes. Incremental upgrade of a management information system or alignment of processes may prove in the long-term to have a minimal impact upon customer value. Organisations may need to employ business process reengineering (BPR) for the radical redesign of processes to improve performance dramatically in terms of cost, quality, service, flexibility and speed. Process reengineering is about reinvention, rather than incremental improvement. The purpose of this research is the study the role of BPR within the banking environment. To determine the gaps that restricts performance and the address these through process reengineering. The key elements would be to adopt a continuous improvement process, a team-learning culture and the need for strong leadership influence to support the changes. This would place the area of focus on a competitive platform within the industry. Based on the key success factors of process management in terms of process challenges, regulatory compliance was dominate (29.4%), while customer experience was the lowest (3.8%). Participants lacked knowledge of the technical and behavioural aspects of business process reengineering. The leadership style that management has adopted, contradict the staff’s view. Likewise, with communication management has rated their communication with staff much higher compared to how staff receives the message from management. The positive finding is the good level of team effectiveness within the bank. 88.5% of participants agreed to a need to change and/or improve. This reflects that a greater part of the workforce wants to achieve more. Services of a reputable consultant may be employed to educate and guide the bank through the change effort to foster solution-based thinking and client-centric approach. The implementation of a change management process and a communication process is recommended. Through a continuous improvement approach, cross-functional and high performing teams are created that leverage off talents and skills from experience staff. The efforts of BPR would place the bank on a more competitive platform with a sustainable competitive edge.
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Business process re-engineering : a look at the business account opening process at MNM Bank
- Flowers, Vincent, Mbohwa, Charles
- Authors: Flowers, Vincent , Mbohwa, Charles
- Date: 2013
- Subjects: Business process reengineering , Reengineering (Management) , Total quality management , Banks and banking - Customer services
- Type: Article
- Identifier: uj:4888 , http://hdl.handle.net/10210/12602
- Description: The account opening process is recognised as the most critical service if banks want to retain and build long term relationships with clients. An unsatisfactory customer experience during this process can influence the customer’s perception of the organisations overall service. Organisations are under increased pressure to deliver products in an efficient and effective manner with a reduction in cost. Having a competitive advantage in the account opening process will attract customers and create future sales opportunities. Future sales opportunities lead to growth and growth leads to increased profits. The research provides an insight on the current account opening process and challenges encountered within the process. The objective of the research is to examine literature and improve the account opening process at MNM bank. The existing account opening process takes 7.5 days before the customer can transact on their account, which results in customers seeking an account at a competitor bank.
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- Authors: Flowers, Vincent , Mbohwa, Charles
- Date: 2013
- Subjects: Business process reengineering , Reengineering (Management) , Total quality management , Banks and banking - Customer services
- Type: Article
- Identifier: uj:4888 , http://hdl.handle.net/10210/12602
- Description: The account opening process is recognised as the most critical service if banks want to retain and build long term relationships with clients. An unsatisfactory customer experience during this process can influence the customer’s perception of the organisations overall service. Organisations are under increased pressure to deliver products in an efficient and effective manner with a reduction in cost. Having a competitive advantage in the account opening process will attract customers and create future sales opportunities. Future sales opportunities lead to growth and growth leads to increased profits. The research provides an insight on the current account opening process and challenges encountered within the process. The objective of the research is to examine literature and improve the account opening process at MNM bank. The existing account opening process takes 7.5 days before the customer can transact on their account, which results in customers seeking an account at a competitor bank.
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Value engineering within a changing telecommunication market
- Authors: Geyser, Deon
- Date: 2011-11-30
- Subjects: Consumer satisfaction , Strategic planning , Organizational learning , Value analysis (Cost control) , Reengineering (Management) , Telecommunication management , Organizational change
- Type: Thesis
- Identifier: uj:1763 , http://hdl.handle.net/10210/4117
- Description: M.Ing. , The telecommunications industry worldwide is experiencing massive downsizing activities as the mobile telecommunications market is flooded with mobile operators. In Europe and other leading countries world wide, fixed line operators are able to cover more than 90% of the population of the country and there is not such a necessity for a mobile service as in a country such as South Africa, where less than 50% of the population is connected to a fixed line operator. Together with many investors, planning to create substantial returns on investments saturated the communication market in these worldleading countries. When mobile data transfer, in the form of GPRS (General Packet Radios Services) and UMTS (Universal Mobile Telecommunication System), was developed it was estimated that the amount of mobile data transferred (via mobile operators) per annum would exceed the amount of data transferred by normal fixed line transport (fixed line operators). Many mobile cellular operators worldwide have invested in these technologies but their ROI (Return on Investment) is not nearly as good as was estimated in the initial feasibility study of the technologies. Together, these issues have had a negative impact on all the world leading mobile communication infrastructure suppliers, which had to downsize to accommodate the decrease in world business. Only 3rd world countries (such as in Africa) are still expanding their mobile networks and are creating some business opportunities for the world leading suppliers, but it is unfortunately not sufficient to sustain the current business. With the initial roll out of GSM (Global system for mobile communication) network infrastructure suppliers could ask what they want for the equipment and services supplied, as these were hard to imitate, but as the market grew, more competitors were able to meet their standards in equipment quality and better the price and service.
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- Authors: Geyser, Deon
- Date: 2011-11-30
- Subjects: Consumer satisfaction , Strategic planning , Organizational learning , Value analysis (Cost control) , Reengineering (Management) , Telecommunication management , Organizational change
- Type: Thesis
- Identifier: uj:1763 , http://hdl.handle.net/10210/4117
- Description: M.Ing. , The telecommunications industry worldwide is experiencing massive downsizing activities as the mobile telecommunications market is flooded with mobile operators. In Europe and other leading countries world wide, fixed line operators are able to cover more than 90% of the population of the country and there is not such a necessity for a mobile service as in a country such as South Africa, where less than 50% of the population is connected to a fixed line operator. Together with many investors, planning to create substantial returns on investments saturated the communication market in these worldleading countries. When mobile data transfer, in the form of GPRS (General Packet Radios Services) and UMTS (Universal Mobile Telecommunication System), was developed it was estimated that the amount of mobile data transferred (via mobile operators) per annum would exceed the amount of data transferred by normal fixed line transport (fixed line operators). Many mobile cellular operators worldwide have invested in these technologies but their ROI (Return on Investment) is not nearly as good as was estimated in the initial feasibility study of the technologies. Together, these issues have had a negative impact on all the world leading mobile communication infrastructure suppliers, which had to downsize to accommodate the decrease in world business. Only 3rd world countries (such as in Africa) are still expanding their mobile networks and are creating some business opportunities for the world leading suppliers, but it is unfortunately not sufficient to sustain the current business. With the initial roll out of GSM (Global system for mobile communication) network infrastructure suppliers could ask what they want for the equipment and services supplied, as these were hard to imitate, but as the market grew, more competitors were able to meet their standards in equipment quality and better the price and service.
- Full Text:
Restructuring in the Richemont Group : a consequential historical analysis, 1988-2013
- Authors: Gӧbel, Bianca Christine
- Date: 2017
- Subjects: Reengineering (Management) , Tobacco industry , Tobacco industry - Finance , Tobacco industry - Economic aspects , Richemont Group
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/261907 , uj:27627
- Description: M.Com. (Finance) , Abstract: Corporate restructuring has become increasingly popular in recent years as many businesses have had to refocus on their core competencies in order to remain relevant and competitive. Despite this, the consequences of restructuring in specific business examples remain underrepresented. This study uses the documentary analysis method to examine the annual financial records of Richemont in order to determine which investments and divestments allowed the Company to restructure itself from five business areas towards a sole focus on the luxury goods market between 1988 and 2013. These investments and divestments are investigated in a chronological manner. The study further investigates a number of determinants for restructuring such as free cash flow, corporate governance and takeover threat as well as the types of restructuring: financial-, portfolio- and operational restructuring. However, in the case of Richemont, its restructuring was largely driven by changes in its business portfolio. The methods with which these restructuring are effected are also investigated. In addition to the investments and divestments that allowed Richemont to restructure, the effect of the restructuring on Richemont’s market capitalisation is also discussed. The study can further be used as a basis for future research on the liquidity effect of these transaction on Richemont.
- Full Text:
- Authors: Gӧbel, Bianca Christine
- Date: 2017
- Subjects: Reengineering (Management) , Tobacco industry , Tobacco industry - Finance , Tobacco industry - Economic aspects , Richemont Group
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/261907 , uj:27627
- Description: M.Com. (Finance) , Abstract: Corporate restructuring has become increasingly popular in recent years as many businesses have had to refocus on their core competencies in order to remain relevant and competitive. Despite this, the consequences of restructuring in specific business examples remain underrepresented. This study uses the documentary analysis method to examine the annual financial records of Richemont in order to determine which investments and divestments allowed the Company to restructure itself from five business areas towards a sole focus on the luxury goods market between 1988 and 2013. These investments and divestments are investigated in a chronological manner. The study further investigates a number of determinants for restructuring such as free cash flow, corporate governance and takeover threat as well as the types of restructuring: financial-, portfolio- and operational restructuring. However, in the case of Richemont, its restructuring was largely driven by changes in its business portfolio. The methods with which these restructuring are effected are also investigated. In addition to the investments and divestments that allowed Richemont to restructure, the effect of the restructuring on Richemont’s market capitalisation is also discussed. The study can further be used as a basis for future research on the liquidity effect of these transaction on Richemont.
- Full Text:
Managing change in an engineering organisation
- Authors: Junkoon, Larissa
- Date: 2017
- Subjects: Organizational change , Corporate reorganizations , Reengineering (Management)
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/269771 , uj:28662
- Description: Abstract: The purpose of this study was to achieve an understanding of the factors which contribute to organisational change resistance by engineers in a civil engineering consulting organisation in order to better manage them in future. The research was conducted within a civil engineering consulting organisation which implemented an organisational change initiative. The organisation carried out change readiness surveys on a regular basis during the organisational change initiative, the data of which provided the research problem and was also used as a basis for the study. It was clear from this data that there was little to no interest from most of the engineers (and other technical staff) within the organisation. The literature review provided a list of factors which contribute to organisational change resistance . Many common reasons for resistance were found within various professions as well as many ways in which these resistances can be reduced. The background obtained from the literature review assisted in drafting a questionnaire that was sent out to all employees in order to establish the applicable reasons within the case organisation. Available documents on the organisational change were also analysed to understand if similar trends as compared to the questionnaire and literature were found. After these were compared, a number of steps the organisation should take during future organisational changes were put forth to assist in reducing employee resistance. The intention of this research was to add to the engineering management fraternity by identifying the factors that cause employee resistance to organisational change by engineers and to find appropriate change management methods or steps to better manage the resistance during future change initiatives. If these factors are known, they can be managed and can help to ensure earlier commitment by employees to the change. , M.Ing. (Engineering Management)
- Full Text:
- Authors: Junkoon, Larissa
- Date: 2017
- Subjects: Organizational change , Corporate reorganizations , Reengineering (Management)
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/269771 , uj:28662
- Description: Abstract: The purpose of this study was to achieve an understanding of the factors which contribute to organisational change resistance by engineers in a civil engineering consulting organisation in order to better manage them in future. The research was conducted within a civil engineering consulting organisation which implemented an organisational change initiative. The organisation carried out change readiness surveys on a regular basis during the organisational change initiative, the data of which provided the research problem and was also used as a basis for the study. It was clear from this data that there was little to no interest from most of the engineers (and other technical staff) within the organisation. The literature review provided a list of factors which contribute to organisational change resistance . Many common reasons for resistance were found within various professions as well as many ways in which these resistances can be reduced. The background obtained from the literature review assisted in drafting a questionnaire that was sent out to all employees in order to establish the applicable reasons within the case organisation. Available documents on the organisational change were also analysed to understand if similar trends as compared to the questionnaire and literature were found. After these were compared, a number of steps the organisation should take during future organisational changes were put forth to assist in reducing employee resistance. The intention of this research was to add to the engineering management fraternity by identifying the factors that cause employee resistance to organisational change by engineers and to find appropriate change management methods or steps to better manage the resistance during future change initiatives. If these factors are known, they can be managed and can help to ensure earlier commitment by employees to the change. , M.Ing. (Engineering Management)
- Full Text:
Business process design as a shared services enabler
- Authors: Khonjelwayo, Bongani
- Date: 2013-05-01
- Subjects: Reengineering (Management) , Decentralization in management , Shared services (Management) , Eskom (Firm)
- Type: Mini-Dissertation
- Identifier: uj:7492 , http://hdl.handle.net/10210/8350
- Description: M.Comm. (Business Management) , A lot of work has been done to implement a shared services model in various corporations as means to improve productivity, reduce operational costs and improve customer satisfaction. By combining services that are performed by different units within an organisation into a single business unit that allows each business unit to access those services, companies have been able to attain some of the benefits mentioned above. Process design is one of the critical activities that have to be performed to implement a shared services unit. Some companies, however, have not been able to optimally design processes in a way that adds value to the performance of a shared services unit. This study is a case study that explored how business process design could be utilised as an enabler to improve the performance of the Eskom Finance and Procurement Unit at Eskom Megawatt Park, in Johannesburg. Through an explorative study of the shared services process design project, the researcher studied how the processes were designed and implemented for the Eskom Finance and Procurement Shared Services. The study was able to identify important process design structures and principles, tools, and techniques that can be utilised to optimally design processes for a shared services unit. It also evaluated process design activities and processes to identify the gaps in process design as well to understand the impact of process design on Eskom.
- Full Text:
- Authors: Khonjelwayo, Bongani
- Date: 2013-05-01
- Subjects: Reengineering (Management) , Decentralization in management , Shared services (Management) , Eskom (Firm)
- Type: Mini-Dissertation
- Identifier: uj:7492 , http://hdl.handle.net/10210/8350
- Description: M.Comm. (Business Management) , A lot of work has been done to implement a shared services model in various corporations as means to improve productivity, reduce operational costs and improve customer satisfaction. By combining services that are performed by different units within an organisation into a single business unit that allows each business unit to access those services, companies have been able to attain some of the benefits mentioned above. Process design is one of the critical activities that have to be performed to implement a shared services unit. Some companies, however, have not been able to optimally design processes in a way that adds value to the performance of a shared services unit. This study is a case study that explored how business process design could be utilised as an enabler to improve the performance of the Eskom Finance and Procurement Unit at Eskom Megawatt Park, in Johannesburg. Through an explorative study of the shared services process design project, the researcher studied how the processes were designed and implemented for the Eskom Finance and Procurement Shared Services. The study was able to identify important process design structures and principles, tools, and techniques that can be utilised to optimally design processes for a shared services unit. It also evaluated process design activities and processes to identify the gaps in process design as well to understand the impact of process design on Eskom.
- Full Text:
Lean production and business process re-engineering in a South African context: a case study
- Authors: Kruger, David Johannes
- Date: 2010-03-25T06:45:24Z
- Subjects: Reengineering (Management) , Organizational change , Strategic alliances (Business) , Production management
- Type: Thesis
- Identifier: uj:6703 , http://hdl.handle.net/10210/3105
- Description: D.Phil. , The new millennium brought its own pressures to bear on organisations insofar as competitiveness and profitability is concerned. Globalisation required businesses to become more competitive through the elimination of waste, reducing costs and improving general business processes. The improvement of business processes has been around since the early 1990’s, but due to a number of factors organisations were wary of change. The major reasons were that the methodologies that were available were abused when business processes were investigated for possible improvement. Organisations utilised the available methodologies to achieve cost savings in the most obvious place, staff reductions. Before the advent of globalisation it was sufficient, but after globalisation more is expected from organisations. The security exchanges place undue pressure on organisations to perform with higher profit expectations. Customers were demanding better and cheaper products from organisations. Shareholders had higher expectations for the monies invested in an organisation. A consequence of the downsizing of organisations was that the value added by organisations was shrinking. Employees, shareholders and customers felt cheated. Business leaders were questioning the existing methods in which production were undertaken. The management of large conglomerates, multinationals and even small business was yearning for improvements. In the global economy organisations were looking to expand their market share. Many achieved it through mergers or takeovers. The organisations that were taken over were in some instances not on the same standards of performance as the parent company. Quick results were required to assure a reasonable return on investment for the parent organisation. Business leaders and consultants ran out of ideas how to achieve the return on investment required. Many of the organisations returned to the tried and trusted methodologies of improvement. The researcher was requested by ASSA ABLOY Southern Africa to assist them in achieving lean status through the implementation of recognised improvement methodologies. iii The research of the methodologies of BPR, lean production, lean techniques, Quality management six-sigma and associated methodologies were undertaken. The purpose was to determine whether the theories remained valid in the 21st century. The reason was that some of the methodologies were developed during the 1900’s and were improved upon during the 1990’s. The main thrust of the study was the need for improvements where processes were neglected for a long period of time. In instances as described, a need for radical interventions becomes necessary. The methodology of BPR was investigated to establish the relevancy of the methodology in the global environment. Even though the methodology was developed in the 1990’s it was still an authoritative methodology. The methodology delivered the necessary radical improvements that can aid an organisation in becoming more competitive. The correct application of the methodology by an organisation can produce the desired results. The study of the methodology produced clear procedures that had to be followed for the success of an improvement project. The conclusion from the study of the literature was that the methodology could be applied to ASSA ABLOY Southern Africa. To achieve it certain modifications had to be made to the methodology. As the study progressed it became apparent that the methodology of BPR will be insufficient to achieve lean status. Therefore the methodology of lean production was studied in combination with BPR. The methodology of lean production demands that an organisation eliminate waste and reduce cost. The single most important source of waste and cost is the holding of inventory. The holding of excess inventory masks the real reasons why an organisation is not performing well. It is that the organisations processes are dysfunctional. Different classes of waste were identified during the research as well as the costs that are incurred as a result. Different strategies were identified to prevent the wastes and cost to occur or at least minimise it. The lean methodology identified a number of other methodologies that could be utilised to achieve lean status. The methodologies of Kaizen, Kanban, standardisation, small batch production and many others were identified. iv The methodologies focussed on inventory, capacity, facilities and labour. The conclusion was arrived at that it was an authoritative set of methodologies. Most of the methodologies originated from Japan. It became apparent that the management of quality was very important to be competitive. Inferior quality was major contributors towards waste and cost. A number of methodologies were investigated. In some instances the research postulated the fact that a combination of the methodologies studied was better suited to the achievement of lean status. The researcher applied the methodologies to the case study of ASSA ABLOY South Africa and spectacular improvements were achieved. Even though lean status was not achieved by the organisation during 2006 and 2007 they are well on their way to do so. The only prerequisite is that ASSA ABLOY Southern Africa remains true to the methodologies and apply them diligently.
- Full Text:
- Authors: Kruger, David Johannes
- Date: 2010-03-25T06:45:24Z
- Subjects: Reengineering (Management) , Organizational change , Strategic alliances (Business) , Production management
- Type: Thesis
- Identifier: uj:6703 , http://hdl.handle.net/10210/3105
- Description: D.Phil. , The new millennium brought its own pressures to bear on organisations insofar as competitiveness and profitability is concerned. Globalisation required businesses to become more competitive through the elimination of waste, reducing costs and improving general business processes. The improvement of business processes has been around since the early 1990’s, but due to a number of factors organisations were wary of change. The major reasons were that the methodologies that were available were abused when business processes were investigated for possible improvement. Organisations utilised the available methodologies to achieve cost savings in the most obvious place, staff reductions. Before the advent of globalisation it was sufficient, but after globalisation more is expected from organisations. The security exchanges place undue pressure on organisations to perform with higher profit expectations. Customers were demanding better and cheaper products from organisations. Shareholders had higher expectations for the monies invested in an organisation. A consequence of the downsizing of organisations was that the value added by organisations was shrinking. Employees, shareholders and customers felt cheated. Business leaders were questioning the existing methods in which production were undertaken. The management of large conglomerates, multinationals and even small business was yearning for improvements. In the global economy organisations were looking to expand their market share. Many achieved it through mergers or takeovers. The organisations that were taken over were in some instances not on the same standards of performance as the parent company. Quick results were required to assure a reasonable return on investment for the parent organisation. Business leaders and consultants ran out of ideas how to achieve the return on investment required. Many of the organisations returned to the tried and trusted methodologies of improvement. The researcher was requested by ASSA ABLOY Southern Africa to assist them in achieving lean status through the implementation of recognised improvement methodologies. iii The research of the methodologies of BPR, lean production, lean techniques, Quality management six-sigma and associated methodologies were undertaken. The purpose was to determine whether the theories remained valid in the 21st century. The reason was that some of the methodologies were developed during the 1900’s and were improved upon during the 1990’s. The main thrust of the study was the need for improvements where processes were neglected for a long period of time. In instances as described, a need for radical interventions becomes necessary. The methodology of BPR was investigated to establish the relevancy of the methodology in the global environment. Even though the methodology was developed in the 1990’s it was still an authoritative methodology. The methodology delivered the necessary radical improvements that can aid an organisation in becoming more competitive. The correct application of the methodology by an organisation can produce the desired results. The study of the methodology produced clear procedures that had to be followed for the success of an improvement project. The conclusion from the study of the literature was that the methodology could be applied to ASSA ABLOY Southern Africa. To achieve it certain modifications had to be made to the methodology. As the study progressed it became apparent that the methodology of BPR will be insufficient to achieve lean status. Therefore the methodology of lean production was studied in combination with BPR. The methodology of lean production demands that an organisation eliminate waste and reduce cost. The single most important source of waste and cost is the holding of inventory. The holding of excess inventory masks the real reasons why an organisation is not performing well. It is that the organisations processes are dysfunctional. Different classes of waste were identified during the research as well as the costs that are incurred as a result. Different strategies were identified to prevent the wastes and cost to occur or at least minimise it. The lean methodology identified a number of other methodologies that could be utilised to achieve lean status. The methodologies of Kaizen, Kanban, standardisation, small batch production and many others were identified. iv The methodologies focussed on inventory, capacity, facilities and labour. The conclusion was arrived at that it was an authoritative set of methodologies. Most of the methodologies originated from Japan. It became apparent that the management of quality was very important to be competitive. Inferior quality was major contributors towards waste and cost. A number of methodologies were investigated. In some instances the research postulated the fact that a combination of the methodologies studied was better suited to the achievement of lean status. The researcher applied the methodologies to the case study of ASSA ABLOY South Africa and spectacular improvements were achieved. Even though lean status was not achieved by the organisation during 2006 and 2007 they are well on their way to do so. The only prerequisite is that ASSA ABLOY Southern Africa remains true to the methodologies and apply them diligently.
- Full Text:
An integrated approach to business process reengineering management
- Authors: Madushela, Nkosinathi
- Date: 2015-10-07
- Subjects: Reengineering (Management)
- Type: Thesis
- Identifier: uj:14259 , http://hdl.handle.net/10210/14711
- Description: M.Ing. (Engineering Management) , Business Process Reengineering (BPR) is intended to be a management initiative that fundamentally redesigns business processes, through radical rethinking of core business processes. Thus ultimately yield dramatic improvements in contemporary performance measures such as quality, service, speed etc. Business processes are driven by people, technology, and workflow, however very little has been mentioned about the “people element” in reengineered processes literature. Hence the estimated failure rate of 70% in reengineering initiatives partly results from neglecting the human element in redesigned processes. The report is aimed at dealing with the “human element” in BPR through the introduction of the concept referred to as Business Process Reengineering Management (BPRM). A number of BPR case studies were used to develop the concept of BPRM. Case study findings in both successful as well as unsuccessful BPR initiatives were analysed, and the concept of BPRM was then deduced from both the case studies as well as the literature review.
- Full Text:
- Authors: Madushela, Nkosinathi
- Date: 2015-10-07
- Subjects: Reengineering (Management)
- Type: Thesis
- Identifier: uj:14259 , http://hdl.handle.net/10210/14711
- Description: M.Ing. (Engineering Management) , Business Process Reengineering (BPR) is intended to be a management initiative that fundamentally redesigns business processes, through radical rethinking of core business processes. Thus ultimately yield dramatic improvements in contemporary performance measures such as quality, service, speed etc. Business processes are driven by people, technology, and workflow, however very little has been mentioned about the “people element” in reengineered processes literature. Hence the estimated failure rate of 70% in reengineering initiatives partly results from neglecting the human element in redesigned processes. The report is aimed at dealing with the “human element” in BPR through the introduction of the concept referred to as Business Process Reengineering Management (BPRM). A number of BPR case studies were used to develop the concept of BPRM. Case study findings in both successful as well as unsuccessful BPR initiatives were analysed, and the concept of BPRM was then deduced from both the case studies as well as the literature review.
- Full Text:
A practitioner’s guide to establishing and managing a project management office at a South African parastatal
- Authors: Malatji, Masike
- Date: 2015
- Subjects: Project management - South Africa , Reengineering (Management) , Industrial productivity - Management
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/82806 , uj:19005
- Description: Abstract: Project management offices (PMO’s) are established to support organizations realize their strategic objectives by aligning project initiatives with organizational goals. This is achieved through standardizing their project management practices, methodologies, tools and techniques. To broadly understand the PMO concept, literature review was conducted to determine the typical services rendered by the PMO, the PMO configuration types appropriate for particular services and at the right capability maturity levels, and also the characteristic PMO personnel skills required to provide such services. These elements, to a large extent, were explored in the context of the South African state-owned entities (or parastatals). While PMO’s can be beneficial, indications are that many organizations struggle to set them up optimally. Consequently, this study investigated the unique challenges encountered when establishing and managing PMO’s at South African parastatals, and how those challenges were prioritised and overcome. This is to ensure that the benefits brought about by the PMO are realised and recognised within the organization. The study followed an interview method where qualifying participants were identified and asked to partake in the research. It was found that the people- and organization-related challenges contributed to the six topmost challenges encountered when establishing and managing PMO’s at the South African parastatals. Most of these top challenges, along with others, remained as challenges yet to be overcome at some of the parastatals. Furthermore, the results also revealed that the parastatals largely operated PMO types that were not optimally configured to render services at the desired levels of maturity to have any meaningful impact. These compounded the legitimacy of the existence of those PMO’s. As a solution, the PMO establishment, management, and process re-engineering guideline was developed to help eliminate or minimise the impact of some of the challenges. , M.Ing. (Engineering Management)
- Full Text:
- Authors: Malatji, Masike
- Date: 2015
- Subjects: Project management - South Africa , Reengineering (Management) , Industrial productivity - Management
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/82806 , uj:19005
- Description: Abstract: Project management offices (PMO’s) are established to support organizations realize their strategic objectives by aligning project initiatives with organizational goals. This is achieved through standardizing their project management practices, methodologies, tools and techniques. To broadly understand the PMO concept, literature review was conducted to determine the typical services rendered by the PMO, the PMO configuration types appropriate for particular services and at the right capability maturity levels, and also the characteristic PMO personnel skills required to provide such services. These elements, to a large extent, were explored in the context of the South African state-owned entities (or parastatals). While PMO’s can be beneficial, indications are that many organizations struggle to set them up optimally. Consequently, this study investigated the unique challenges encountered when establishing and managing PMO’s at South African parastatals, and how those challenges were prioritised and overcome. This is to ensure that the benefits brought about by the PMO are realised and recognised within the organization. The study followed an interview method where qualifying participants were identified and asked to partake in the research. It was found that the people- and organization-related challenges contributed to the six topmost challenges encountered when establishing and managing PMO’s at the South African parastatals. Most of these top challenges, along with others, remained as challenges yet to be overcome at some of the parastatals. Furthermore, the results also revealed that the parastatals largely operated PMO types that were not optimally configured to render services at the desired levels of maturity to have any meaningful impact. These compounded the legitimacy of the existence of those PMO’s. As a solution, the PMO establishment, management, and process re-engineering guideline was developed to help eliminate or minimise the impact of some of the challenges. , M.Ing. (Engineering Management)
- Full Text:
Development of a project management maturity measurement model to evaluate project management efficiency in a large parastatal
- Authors: Mapane, Mohau
- Date: 2012-06-04
- Subjects: Project management , Systems engineering , Eskom (Firm) , Reengineering (Management) , Industrial productivity - Measurement , Industrial productivity
- Type: Thesis
- Identifier: uj:2368 , http://hdl.handle.net/10210/4823
- Description: M.Ing. , The aim of this research is to develop a Project Management Maturity Measurement Model to evaluate project management efficiency in a large Parastatal such as Eskom Distribution. This model will identify areas of improvement to assist a large Parastatal in improving their project management performance. It will eventually assist the organisation to build a culture of project management excellence. The hypotheses for the study were that firstly, the Parastatal does implement project management practice processes as advocated by project management bodies of knowledge. Secondly, a Project Management Maturity Measurement Model can be successfully implemented at a large Parastatal and help the Parastatal to identify project management grey areas that require improvement. Thirdly, a Project Management Maturity Measurement Model could assist a large Parastatal with project management improvement as a result of areas of recommendations. The method used to collect the required data for analysis and interpretation was the descriptive survey method. A customised survey questionnaire was developed to obtain data from research sample. Data was analysed using appropriate statistical techniques. The research sample was defined as the people who are primarily responsible for project, programme and portfolio management at a large Parastatal. The results of the data analysed pin pointed project management process weaknesses and possible improvement opportunities. Three main areas of improvement have been identified, namely applying lessons learned from previous project into future project, performing benchmarking to improve performance and project control processes. The findings of this study support the abovementioned hypotheses, and the insights provided and recommendations made will be of great help to a large Parastatal on its road to continuous improvement and building a culture of project management excellence.
- Full Text:
- Authors: Mapane, Mohau
- Date: 2012-06-04
- Subjects: Project management , Systems engineering , Eskom (Firm) , Reengineering (Management) , Industrial productivity - Measurement , Industrial productivity
- Type: Thesis
- Identifier: uj:2368 , http://hdl.handle.net/10210/4823
- Description: M.Ing. , The aim of this research is to develop a Project Management Maturity Measurement Model to evaluate project management efficiency in a large Parastatal such as Eskom Distribution. This model will identify areas of improvement to assist a large Parastatal in improving their project management performance. It will eventually assist the organisation to build a culture of project management excellence. The hypotheses for the study were that firstly, the Parastatal does implement project management practice processes as advocated by project management bodies of knowledge. Secondly, a Project Management Maturity Measurement Model can be successfully implemented at a large Parastatal and help the Parastatal to identify project management grey areas that require improvement. Thirdly, a Project Management Maturity Measurement Model could assist a large Parastatal with project management improvement as a result of areas of recommendations. The method used to collect the required data for analysis and interpretation was the descriptive survey method. A customised survey questionnaire was developed to obtain data from research sample. Data was analysed using appropriate statistical techniques. The research sample was defined as the people who are primarily responsible for project, programme and portfolio management at a large Parastatal. The results of the data analysed pin pointed project management process weaknesses and possible improvement opportunities. Three main areas of improvement have been identified, namely applying lessons learned from previous project into future project, performing benchmarking to improve performance and project control processes. The findings of this study support the abovementioned hypotheses, and the insights provided and recommendations made will be of great help to a large Parastatal on its road to continuous improvement and building a culture of project management excellence.
- Full Text:
Assessment of value added to engineering projects
- Authors: Mosweu, Collen
- Date: 2012-08-15
- Subjects: Value analysis (Cost control) , Systems engineering , Reengineering (Management) , Project management
- Type: Thesis
- Identifier: uj:9357 , http://hdl.handle.net/10210/5796
- Description: M.Ing. , The topic of this research project is 'Assessment of value added to engineering projects'. In this dissertation the aim is to introduce the reader to the methodologies, which can be used to add value to engineering projects. Engineering has to do with the application of science in solving problems, while technology is the study or use of the mechanical arts or applied sciences. The author saw it fitting to combine value engineering principles, systems engineering, business process re-engineering, technology scanning and innovation technology management principles to base this dissertation on the research of the combined principles. The intention of this research is not to replace the current project management or processes on how to manage and create value in engineering projects. The research merely identifies an issue and proposes a process as an addition to the current processes rectifying this 'lack of value' issue.
- Full Text:
- Authors: Mosweu, Collen
- Date: 2012-08-15
- Subjects: Value analysis (Cost control) , Systems engineering , Reengineering (Management) , Project management
- Type: Thesis
- Identifier: uj:9357 , http://hdl.handle.net/10210/5796
- Description: M.Ing. , The topic of this research project is 'Assessment of value added to engineering projects'. In this dissertation the aim is to introduce the reader to the methodologies, which can be used to add value to engineering projects. Engineering has to do with the application of science in solving problems, while technology is the study or use of the mechanical arts or applied sciences. The author saw it fitting to combine value engineering principles, systems engineering, business process re-engineering, technology scanning and innovation technology management principles to base this dissertation on the research of the combined principles. The intention of this research is not to replace the current project management or processes on how to manage and create value in engineering projects. The research merely identifies an issue and proposes a process as an addition to the current processes rectifying this 'lack of value' issue.
- Full Text:
Business process re-engineering: improving business operations
- Authors: Mothobi, Mohlomi
- Date: 2009-06-09T08:05:09Z
- Subjects: Reengineering (Management) , Organizational change
- Type: Thesis
- Identifier: uj:8456 , http://hdl.handle.net/10210/2618
- Description: M.B.A.
- Full Text: false
- Authors: Mothobi, Mohlomi
- Date: 2009-06-09T08:05:09Z
- Subjects: Reengineering (Management) , Organizational change
- Type: Thesis
- Identifier: uj:8456 , http://hdl.handle.net/10210/2618
- Description: M.B.A.
- Full Text: false