An evaluation of the quality management systems (QMS) at a South African electricity state owned company compared to the requirement of ISO 9001:2015
- Mukwakungu, Sambil Charles, Kasongo, Jonathan Eljadael, Ibrahimu, Kidoge, Mbohwa, Charles
- Authors: Mukwakungu, Sambil Charles , Kasongo, Jonathan Eljadael , Ibrahimu, Kidoge , Mbohwa, Charles
- Date: 2019
- Subjects: Quality management systems , ISO 9001:2005 , Maintenance
- Language: English
- Type: Conference proceedings
- Identifier: http://hdl.handle.net/10210/402405 , uj:33673 , Citation: Mukwakungu, S.C. et al. 2019. An evaluation of the quality management systems (QMS) at a South African electricity state owned company compared to the requirement of ISO 9001:2015.
- Description: Abstract: This paper assesses the gap between an established QMS at the South African national electricity company in the metering division compared to ISO 9001:2015 requirements standard and finding ultimate ways to close the gaps. The study follows a quantitative approach with questionnaires distributed and semi-structured interviews conducted to collect the data for more reliability and validity of the study. A sample of 200 employees was selected form the metering division, however, the response rate translated to 82.5%. It is found that some of ISO 9001:2015 clauses are not respected, and the expected requirements were not met in terms of process approach, with 77% of respondent indicating that there is a lack of resources and competencies, while 73% indicated that there is a deficiency in design and operation compatibility. Recommendations made on the failure in the process approach include the use of internal and external audits and the development of quality awareness programs of metering employees.
- Full Text:
- Authors: Mukwakungu, Sambil Charles , Kasongo, Jonathan Eljadael , Ibrahimu, Kidoge , Mbohwa, Charles
- Date: 2019
- Subjects: Quality management systems , ISO 9001:2005 , Maintenance
- Language: English
- Type: Conference proceedings
- Identifier: http://hdl.handle.net/10210/402405 , uj:33673 , Citation: Mukwakungu, S.C. et al. 2019. An evaluation of the quality management systems (QMS) at a South African electricity state owned company compared to the requirement of ISO 9001:2015.
- Description: Abstract: This paper assesses the gap between an established QMS at the South African national electricity company in the metering division compared to ISO 9001:2015 requirements standard and finding ultimate ways to close the gaps. The study follows a quantitative approach with questionnaires distributed and semi-structured interviews conducted to collect the data for more reliability and validity of the study. A sample of 200 employees was selected form the metering division, however, the response rate translated to 82.5%. It is found that some of ISO 9001:2015 clauses are not respected, and the expected requirements were not met in terms of process approach, with 77% of respondent indicating that there is a lack of resources and competencies, while 73% indicated that there is a deficiency in design and operation compatibility. Recommendations made on the failure in the process approach include the use of internal and external audits and the development of quality awareness programs of metering employees.
- Full Text:
The evolution of quality management systems to assist entrepreneurs in incubation clusters
- Jura, Dudley, Oosthuizen, Gert Adriaan, Pretorius, Jan-Harm
- Authors: Jura, Dudley , Oosthuizen, Gert Adriaan , Pretorius, Jan-Harm
- Date: 2015-06-08
- Subjects: Quality management systems , Incubation , Sustainable growth
- Type: Article
- Identifier: uj:5144 , http://hdl.handle.net/10210/14128
- Description: Quality management systems are important for any organization to sustain growth develop technologies and to manage innovation. However, the cost of quality can make it challenging for start-up enterprises to be competitive. South Africa needs to establish successful incubation models that can assist the country's government to reach key economic development milestones. The transformation of quality management systems in these incubation clusters to assist start-up enterprises is still not clearly understood. This paper investigates key elements to define the life cycle position of an incubation cluster and the phases to grow from a start-up to a large corporation. The benefits for centrally managing quality management system (QMS) are also discussed. Data was collected from existing incubators and small businesses in the manufacturing industry Current best practices are highlighted and future work discussed.
- Full Text:
- Authors: Jura, Dudley , Oosthuizen, Gert Adriaan , Pretorius, Jan-Harm
- Date: 2015-06-08
- Subjects: Quality management systems , Incubation , Sustainable growth
- Type: Article
- Identifier: uj:5144 , http://hdl.handle.net/10210/14128
- Description: Quality management systems are important for any organization to sustain growth develop technologies and to manage innovation. However, the cost of quality can make it challenging for start-up enterprises to be competitive. South Africa needs to establish successful incubation models that can assist the country's government to reach key economic development milestones. The transformation of quality management systems in these incubation clusters to assist start-up enterprises is still not clearly understood. This paper investigates key elements to define the life cycle position of an incubation cluster and the phases to grow from a start-up to a large corporation. The benefits for centrally managing quality management system (QMS) are also discussed. Data was collected from existing incubators and small businesses in the manufacturing industry Current best practices are highlighted and future work discussed.
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