Adoption of total quality management in the educational sector: case study of Engineering Institutions
- Oluwafemi, I J, Laseinde, O T
- Authors: Oluwafemi, I J , Laseinde, O T
- Date: 2019
- Subjects: Quality , Engineering Education , Total Quality Management
- Language: English
- Identifier: http://hdl.handle.net/10210/405626 , uj:34069 , Citation: Oluwafemi, I. J., Laseinde, O.T. 2019 : Adoption of total quality management in the educational sector: case study of Engineering Institutions. Journal of Physics: Conference Series 1378 (2019) 032002. DOI:10.1088/1742-6596/1378/3/032002
- Description: Abstract : Due to the aspirations of various institutional stakeholders clamoring for improvement in the quality of education in their various institutions, the concept of total quality management has gained so much attention to this regard. In the recent time, several emphases have been made on the need for quality improvement and efforts are been put in place on the possible ways of increasing the standard of education globally. The productivity of any tertiary institution, especially the Engineering colleges is centered on the quality culture of such institutions, also, the customer’s satisfaction is another thing to put into consideration, to achieve the desired productivity. Generally, there are some constructs which are the major critical success factors that enhances quality improvement in any organization, customer satisfaction has been identified as another important factor to put into consideration to achieve optimum quality of products as well as services. This paper gives an insight on how the implementation of Total Quality Management in an Engineering educational system can aid the Quality of Engineering Education.
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- Authors: Oluwafemi, I J , Laseinde, O T
- Date: 2019
- Subjects: Quality , Engineering Education , Total Quality Management
- Language: English
- Identifier: http://hdl.handle.net/10210/405626 , uj:34069 , Citation: Oluwafemi, I. J., Laseinde, O.T. 2019 : Adoption of total quality management in the educational sector: case study of Engineering Institutions. Journal of Physics: Conference Series 1378 (2019) 032002. DOI:10.1088/1742-6596/1378/3/032002
- Description: Abstract : Due to the aspirations of various institutional stakeholders clamoring for improvement in the quality of education in their various institutions, the concept of total quality management has gained so much attention to this regard. In the recent time, several emphases have been made on the need for quality improvement and efforts are been put in place on the possible ways of increasing the standard of education globally. The productivity of any tertiary institution, especially the Engineering colleges is centered on the quality culture of such institutions, also, the customer’s satisfaction is another thing to put into consideration, to achieve the desired productivity. Generally, there are some constructs which are the major critical success factors that enhances quality improvement in any organization, customer satisfaction has been identified as another important factor to put into consideration to achieve optimum quality of products as well as services. This paper gives an insight on how the implementation of Total Quality Management in an Engineering educational system can aid the Quality of Engineering Education.
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An assessment of the critical success factor for the reduction of cost of poor quality in construction projects in Swaziland
- Mashwama, Nokulunga, Aigbavboa, Clinton, Thwala, Wellington Didibhuku
- Authors: Mashwama, Nokulunga , Aigbavboa, Clinton , Thwala, Wellington Didibhuku
- Date: 2017
- Subjects: Construction projects , Critical success factors , Quality
- Language: English
- Type: Conference proceedings
- Identifier: http://hdl.handle.net/10210/247850 , uj:25747 , Citation: Mashwama, N., Aigbavboa, C. & Thwala, W.D. 2017. An assessment of the critical success factor for the reduction of cost of poor quality in construction projects in Swaziland. Creative Construction Conference 2017, CCC 2017, 19-22 June 2017, Primosten, Croatia. Procedia Engineering 196:447-453. doi: 10.1016/j.proeng.2017.07.223 , ISSN: 1877-7058
- Description: Abstract: Cost of poor quality (COPQ) in the construction industry is a serious problem that the industry is faced with, due to failure in preventing wastage and defects during construction work. The cost of poor quality remains hidden and eats up to 40% revenues of the construction enterprise. Hence, the study investigated the critical success factors that reduce poor quality in construction projects according to the perceptive of construction professionals in the Swaziland construction industry. This research adopted quantitative research and 50 useable questionnaires were used as an instrument tool for the study. Random sampling method was used to select the respondents in various construction companies. Cost of poor quality impact the construction industry of Swaziland’s and construction companies have to reserve funds for such occurrences, since poor quality cannot be tolerated and contractor have to rectify at own cost. Another challenge would be under-pricing the construction project and rectifying construction mistake it becomes a big problem for the contractor. Findings revealed that are a lot of success factors that can be used, it’s just a matter of the implementation of the success factors in the project. The role of the managers in construction projects is still under looked and therefore, this can be a problem if it is not attained to. The study revealed that are a lot of success factors such as the use of quality management system and the critical success factors can actually help eliminate poor quality in most construction projects of Swaziland. The implementation of quality management systems at the beginning of the project and encouraging team work in the project could assist construction projects.
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- Authors: Mashwama, Nokulunga , Aigbavboa, Clinton , Thwala, Wellington Didibhuku
- Date: 2017
- Subjects: Construction projects , Critical success factors , Quality
- Language: English
- Type: Conference proceedings
- Identifier: http://hdl.handle.net/10210/247850 , uj:25747 , Citation: Mashwama, N., Aigbavboa, C. & Thwala, W.D. 2017. An assessment of the critical success factor for the reduction of cost of poor quality in construction projects in Swaziland. Creative Construction Conference 2017, CCC 2017, 19-22 June 2017, Primosten, Croatia. Procedia Engineering 196:447-453. doi: 10.1016/j.proeng.2017.07.223 , ISSN: 1877-7058
- Description: Abstract: Cost of poor quality (COPQ) in the construction industry is a serious problem that the industry is faced with, due to failure in preventing wastage and defects during construction work. The cost of poor quality remains hidden and eats up to 40% revenues of the construction enterprise. Hence, the study investigated the critical success factors that reduce poor quality in construction projects according to the perceptive of construction professionals in the Swaziland construction industry. This research adopted quantitative research and 50 useable questionnaires were used as an instrument tool for the study. Random sampling method was used to select the respondents in various construction companies. Cost of poor quality impact the construction industry of Swaziland’s and construction companies have to reserve funds for such occurrences, since poor quality cannot be tolerated and contractor have to rectify at own cost. Another challenge would be under-pricing the construction project and rectifying construction mistake it becomes a big problem for the contractor. Findings revealed that are a lot of success factors that can be used, it’s just a matter of the implementation of the success factors in the project. The role of the managers in construction projects is still under looked and therefore, this can be a problem if it is not attained to. The study revealed that are a lot of success factors such as the use of quality management system and the critical success factors can actually help eliminate poor quality in most construction projects of Swaziland. The implementation of quality management systems at the beginning of the project and encouraging team work in the project could assist construction projects.
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On capacity and quality issues in engineering studies across Sub-Saharan Africa : a review
- Authors: Ekolu, Stephen O.
- Date: 2016
- Subjects: Quality , Capacity , Engineering education
- Language: English
- Type: Conference proceedings
- Identifier: http://hdl.handle.net/10210/214037 , uj:21228 , Citation: Ekolu, S.O. 2016. On capacity and quality issues in engineering studies across Sub-Saharan Africa : a review.
- Description: Abstract: This paper highlights the challenges of 21st century engineering studies and practice relating to infrastructure growth in Sub-Saharan Africa (SSA). Tertiary education in SSA is experiencing explosive growth of 8.6% driven by the higher education institutions (HEI) of which the private sector accounts for 22% of enrolments. The unintended consequences have been the escalation of capacity deficits and quality problems in engineering studies. Capacity deficit for the SSA has also been exacerbated by brain drain and severely small pool of highly qualified academics. The causes of these issues are discussed while considering University as the centrepiece for development of appropriate remedial measures...
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- Authors: Ekolu, Stephen O.
- Date: 2016
- Subjects: Quality , Capacity , Engineering education
- Language: English
- Type: Conference proceedings
- Identifier: http://hdl.handle.net/10210/214037 , uj:21228 , Citation: Ekolu, S.O. 2016. On capacity and quality issues in engineering studies across Sub-Saharan Africa : a review.
- Description: Abstract: This paper highlights the challenges of 21st century engineering studies and practice relating to infrastructure growth in Sub-Saharan Africa (SSA). Tertiary education in SSA is experiencing explosive growth of 8.6% driven by the higher education institutions (HEI) of which the private sector accounts for 22% of enrolments. The unintended consequences have been the escalation of capacity deficits and quality problems in engineering studies. Capacity deficit for the SSA has also been exacerbated by brain drain and severely small pool of highly qualified academics. The causes of these issues are discussed while considering University as the centrepiece for development of appropriate remedial measures...
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The quality of leader/ employee relationship in business performance.
- Authors: Carstens, E.R. , Barnes, N.
- Date: 2006
- Subjects: Quality , Leader relationship , Employee relationship , Business performance
- Type: Article
- Identifier: uj:5653 , http://hdl.handle.net/10210/2892
- Description: This study set out to investigate what role the quality of the relationship between business leaders and their employees played in the performance of their business. The study compared the business performance of forty-five area managers in one of the major listed banks in South Africa with their specific leader/employee relationship profiles. The research approach was quantitative and of a correlation nature. The results indicate that although certain elements within the relationship between business leaders and employees indeed have an influence on business performance this alone was not a sufficient condition. The study suggested that the dimensions relating to vision, trust, accountability and decision- making have the strongest influence on business performance. Further research in this area is suggested.
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- Authors: Carstens, E.R. , Barnes, N.
- Date: 2006
- Subjects: Quality , Leader relationship , Employee relationship , Business performance
- Type: Article
- Identifier: uj:5653 , http://hdl.handle.net/10210/2892
- Description: This study set out to investigate what role the quality of the relationship between business leaders and their employees played in the performance of their business. The study compared the business performance of forty-five area managers in one of the major listed banks in South Africa with their specific leader/employee relationship profiles. The research approach was quantitative and of a correlation nature. The results indicate that although certain elements within the relationship between business leaders and employees indeed have an influence on business performance this alone was not a sufficient condition. The study suggested that the dimensions relating to vision, trust, accountability and decision- making have the strongest influence on business performance. Further research in this area is suggested.
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Total quality management in the supply chain of a petrochemical organisation
- Authors: Boikanyo, D.H.
- Date: 2017
- Subjects: Quality , Total quality management , Supply chain
- Language: English
- Type: Conference proceedings
- Identifier: http://hdl.handle.net/10210/242026 , uj:24953 , Citation: Boikanyo, D.H. 2017. Total quality management in the supply chain of a petrochemical organisation.
- Description: Abstract: The objective was to investigate the extent of the use of total quality management (TQM) practices in a supply chain of a petrochemical organisation. TQM is a method by which management and employees can become involved in the continuous improvement of the production of goods and services. It is a combination of quality and management tools aimed at increasing business and reducing losses due to wasteful practices. The study was carried out in the petrochemical industry, which is of economic significance to the country. An existing TQM questionnaire was used and a total of 200 employees were targeted. The questionnaire had a seven-factor structure with acceptable Cronbach Alpha co-efficients. Overall, there was a significant number of employees who agree that total quality management is not practiced within their work areas and leading to a high number of quality related customer complaints. Management and employees are encouraged to be visibly involved in the development of a TQM transformation. TQM requires support from management, long-term strategic decision-making and motivated personnel.
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- Authors: Boikanyo, D.H.
- Date: 2017
- Subjects: Quality , Total quality management , Supply chain
- Language: English
- Type: Conference proceedings
- Identifier: http://hdl.handle.net/10210/242026 , uj:24953 , Citation: Boikanyo, D.H. 2017. Total quality management in the supply chain of a petrochemical organisation.
- Description: Abstract: The objective was to investigate the extent of the use of total quality management (TQM) practices in a supply chain of a petrochemical organisation. TQM is a method by which management and employees can become involved in the continuous improvement of the production of goods and services. It is a combination of quality and management tools aimed at increasing business and reducing losses due to wasteful practices. The study was carried out in the petrochemical industry, which is of economic significance to the country. An existing TQM questionnaire was used and a total of 200 employees were targeted. The questionnaire had a seven-factor structure with acceptable Cronbach Alpha co-efficients. Overall, there was a significant number of employees who agree that total quality management is not practiced within their work areas and leading to a high number of quality related customer complaints. Management and employees are encouraged to be visibly involved in the development of a TQM transformation. TQM requires support from management, long-term strategic decision-making and motivated personnel.
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