A critical assessment of the South African police service culture from a learning perspective
- Authors: Smit, Jeanetta Maria
- Date: 2012-09-05
- Subjects: Police - South Africa , Police administration - South Africa , Police-community relations - South Africa , Organizational behavior , South Africa - Politics and government
- Type: Thesis
- Identifier: http://ujcontent.uj.ac.za8080/10210/365938 , uj:9613 , http://hdl.handle.net/10210/7033
- Description: M.A. , The purpose of this study is to proide the SAPS with guidelines for managing the process of cultural change and to facilitate its transition from a militaristic to a learning organisation.
- Full Text:
- Authors: Smit, Jeanetta Maria
- Date: 2012-09-05
- Subjects: Police - South Africa , Police administration - South Africa , Police-community relations - South Africa , Organizational behavior , South Africa - Politics and government
- Type: Thesis
- Identifier: http://ujcontent.uj.ac.za8080/10210/365938 , uj:9613 , http://hdl.handle.net/10210/7033
- Description: M.A. , The purpose of this study is to proide the SAPS with guidelines for managing the process of cultural change and to facilitate its transition from a militaristic to a learning organisation.
- Full Text:
A psycho-educational programme aimed at dealing with aggressive behaviour exhibited by police officials towards the community.
- Authors: Mahapa, Lesiba Alex
- Date: 2012-08-15
- Subjects: Police-community relations - South Africa , Police brutality - South Africa , Police psychology - South Africa
- Type: Thesis
- Identifier: uj:9416 , http://hdl.handle.net/10210/5850
- Description: D.Ed. , The research nature of this study was primarily explorative, and also descriptive. The objective of this study was to explore and describe community experiences of aggressive behaviour exhibited by police officials towards them. This research was of a qualitative nature. Four steps of psycho-educational programme development were followed. In the first step a situational analysis was carried out. The sampling component was purposively selected police officials working under the jurisdiction of specific police stations in Gauteng Province and community members as victims of aggression at the hands of police officials. Data gathering methods used in this research were phenomenological individual and focus group interviews and observations. The researcher conducted the observation for this study during interviews and field notes were written during interview process. The researcher conducted interviews with victims of aggressive behaviour by police officials and other participants were police officials and stakeholders who are dealing with inappropriate behaviour of police officials. The participants had to comment on their experiences of aggression exhibited by police officials and other participants who are police officials in the South African Police Service talk about their experiences when they were involved in aggressive action towards the community. These interviews formed the basis of this study to facilitate the attainment of the primary objective, which was to explore and describe the experience of aggression behaviour exhibited by Police officials towards the community. The data from these interviews were analysed using an open coding method. An independent coder did an analysis independent from the researcher. A consensus validation discussion was held with the independent coder on the codification of the data. The detailed discussion of results obtained from the interviews and observations were presented in verbatim quotes, descriptive and reflective notes and the illustration of emergent themes and categories. Rigour and adequacy were ensured by data collected and the results obtained from data analysis indicated convergence and saturation. The integration of trustworthiness, that is, credibility, transferability, dependability and confirmability were applied throughout the study. Ethical considerations and consent letters were presented to the participants, including preserving of anonymity, confidentiality, voluntary participation, understood consent and the ethical role of the researcher has adhered to. The research is very important as the experiences of aggression by community members were explored and described. The research results indicated that there is tension among the community and police officials in the South African Police Service. The Police officials under study are demoralised and tend to become negative towards the public because they are of the opinion that enough is not done to support them in performing their difficult duties. It is evident from the results that there is lack of effective communication stakeholders who are dealing with inappropriate behaviour in the South African Police Service with other structures like the Independent Complaints Directorate. In step two the psycho-educational programme was developed. Firstly a conceptual framework was derived from the result of step one. The conceptual framework served as framework of reference for the description of a psycho-educational programme. In step three the programme was implemented and in step four the programme was evaluated. In conclusion, it is evident that aggression really exists in the workplace and officials are affected by such aggression. The recommendations of dealing with aggressive behaviour exhibited by police officials towards the community was done in line with the situational analysis after the conclusion drawn from the findings and were described in a psycho-educational perspective.
- Full Text:
- Authors: Mahapa, Lesiba Alex
- Date: 2012-08-15
- Subjects: Police-community relations - South Africa , Police brutality - South Africa , Police psychology - South Africa
- Type: Thesis
- Identifier: uj:9416 , http://hdl.handle.net/10210/5850
- Description: D.Ed. , The research nature of this study was primarily explorative, and also descriptive. The objective of this study was to explore and describe community experiences of aggressive behaviour exhibited by police officials towards them. This research was of a qualitative nature. Four steps of psycho-educational programme development were followed. In the first step a situational analysis was carried out. The sampling component was purposively selected police officials working under the jurisdiction of specific police stations in Gauteng Province and community members as victims of aggression at the hands of police officials. Data gathering methods used in this research were phenomenological individual and focus group interviews and observations. The researcher conducted the observation for this study during interviews and field notes were written during interview process. The researcher conducted interviews with victims of aggressive behaviour by police officials and other participants were police officials and stakeholders who are dealing with inappropriate behaviour of police officials. The participants had to comment on their experiences of aggression exhibited by police officials and other participants who are police officials in the South African Police Service talk about their experiences when they were involved in aggressive action towards the community. These interviews formed the basis of this study to facilitate the attainment of the primary objective, which was to explore and describe the experience of aggression behaviour exhibited by Police officials towards the community. The data from these interviews were analysed using an open coding method. An independent coder did an analysis independent from the researcher. A consensus validation discussion was held with the independent coder on the codification of the data. The detailed discussion of results obtained from the interviews and observations were presented in verbatim quotes, descriptive and reflective notes and the illustration of emergent themes and categories. Rigour and adequacy were ensured by data collected and the results obtained from data analysis indicated convergence and saturation. The integration of trustworthiness, that is, credibility, transferability, dependability and confirmability were applied throughout the study. Ethical considerations and consent letters were presented to the participants, including preserving of anonymity, confidentiality, voluntary participation, understood consent and the ethical role of the researcher has adhered to. The research is very important as the experiences of aggression by community members were explored and described. The research results indicated that there is tension among the community and police officials in the South African Police Service. The Police officials under study are demoralised and tend to become negative towards the public because they are of the opinion that enough is not done to support them in performing their difficult duties. It is evident from the results that there is lack of effective communication stakeholders who are dealing with inappropriate behaviour in the South African Police Service with other structures like the Independent Complaints Directorate. In step two the psycho-educational programme was developed. Firstly a conceptual framework was derived from the result of step one. The conceptual framework served as framework of reference for the description of a psycho-educational programme. In step three the programme was implemented and in step four the programme was evaluated. In conclusion, it is evident that aggression really exists in the workplace and officials are affected by such aggression. The recommendations of dealing with aggressive behaviour exhibited by police officials towards the community was done in line with the situational analysis after the conclusion drawn from the findings and were described in a psycho-educational perspective.
- Full Text:
Assessing the effectiveness of community policing forums in their role in combatting crime
- Authors: De Beer, Willem
- Subjects: Community policing - South Africa , South African Police Service - Customer services , Police - Customer services - South Africa , Crime prevention - South Africa , Police-community relations - South Africa
- Language: English
- Identifier: http://hdl.handle.net/10210/82392 , uj:18952
- Description: Abstract: CPFs have arguably played a significant role in combating crimes in South Africa. This study considers how Moreletapark’s Sector 4 CPF, in its commitment to community policing, deals with issues that have hereto challenged its operational effectiveness and sustainability, namely recruitment, membership and participation. Despite the ideals of community policing, significant limitations that challenge CPF members to combat crime effectively in Moreletapark persist. These limitations include the limited ability to attract, retain, and motivate CPF volunteers, which has resulted in the withdrawal of CPF members from operational activities, which are necessary to maintain organisational effectiveness. The key focus of the study was, therefore, to assess the participation of community members in the Community Policing Forum’s crime combating role. In order to effectively execute the study, the research objectives were: to establish how CPFs attract participants to join them to combat crime; to explore what motivates volunteers to participate in the CPF’s activities; to explore possible reasons for the decreasing membership in the CPFs; to establish the effectiveness of CPFs in their crime combating role; and to proffer recommendations, if needs be, which will stimulate participation in the CPFs in their crime combating role. In order to achieve the set objectives, a qualitative research design was adopted, while purposive sampling was utilised to select respondents. Semi-structured interview questions were utilised to obtain reliable responses from the interviewees. The researcher also utilised observation as a research instrument. A case study approach within the qualitative paradigm was considered as the most appropriate for the study. The census approach was adopted, since the population of active members in the CPF had decreased. Proper ethical considerations were observed throughout the study. It was apparent from the research findings that the CPF is besieged with enormous challenges, which could affect its effectiveness and sustainability as a crime combating concern, which has a tendency to ultimately erode its crime combating... , M.Phil. (Employment Relation)
- Full Text:
- Authors: De Beer, Willem
- Subjects: Community policing - South Africa , South African Police Service - Customer services , Police - Customer services - South Africa , Crime prevention - South Africa , Police-community relations - South Africa
- Language: English
- Identifier: http://hdl.handle.net/10210/82392 , uj:18952
- Description: Abstract: CPFs have arguably played a significant role in combating crimes in South Africa. This study considers how Moreletapark’s Sector 4 CPF, in its commitment to community policing, deals with issues that have hereto challenged its operational effectiveness and sustainability, namely recruitment, membership and participation. Despite the ideals of community policing, significant limitations that challenge CPF members to combat crime effectively in Moreletapark persist. These limitations include the limited ability to attract, retain, and motivate CPF volunteers, which has resulted in the withdrawal of CPF members from operational activities, which are necessary to maintain organisational effectiveness. The key focus of the study was, therefore, to assess the participation of community members in the Community Policing Forum’s crime combating role. In order to effectively execute the study, the research objectives were: to establish how CPFs attract participants to join them to combat crime; to explore what motivates volunteers to participate in the CPF’s activities; to explore possible reasons for the decreasing membership in the CPFs; to establish the effectiveness of CPFs in their crime combating role; and to proffer recommendations, if needs be, which will stimulate participation in the CPFs in their crime combating role. In order to achieve the set objectives, a qualitative research design was adopted, while purposive sampling was utilised to select respondents. Semi-structured interview questions were utilised to obtain reliable responses from the interviewees. The researcher also utilised observation as a research instrument. A case study approach within the qualitative paradigm was considered as the most appropriate for the study. The census approach was adopted, since the population of active members in the CPF had decreased. Proper ethical considerations were observed throughout the study. It was apparent from the research findings that the CPF is besieged with enormous challenges, which could affect its effectiveness and sustainability as a crime combating concern, which has a tendency to ultimately erode its crime combating... , M.Phil. (Employment Relation)
- Full Text:
Beroepsmatheid as verskynsel in die Suid-Afrikaanse Polisiediens
- Authors: van Nieuwenhuizen, Nicorene
- Date: 2012-08-15
- Subjects: Police - Job stress - Research - South Africa , Police psychology - Research - South Africa , Police-community relations - South Africa , Civil service reform - South Africa , Occupational diseases - Research - South Africa , South African Police Service
- Type: Thesis
- Identifier: uj:9306 , http://hdl.handle.net/10210/5748
- Description: M.A. , The effective management of resources is of cardinal importance to ensure the continued existence of an organisation. Within the context of the South African Police Service police officials render a service to their clients on a daily basis, which entails working with people and being in constant contact with people. Their work relates to trauma and problems and involves extensive exposure. As a result of the intense and dynamic nature of the service providers' contact with the community, they expend a lot of energy and suffer emotional exhaustion. Excessive exposure to trauma, a considerable workload regarding dossiers, a poorly functioning judicial system, official red tape in the organisation, frustration at the administrative system and severe staff shortages lead to individual burnout. Burnout in the work environment is a dynamic phenomenon and is assessed as a syndrome. The occupational fatigue syndrome is a distinctly defined reaction which occurs in the human science professions. It is a multidimensional syndrome on account of complex interactions in the work environment. Occupational fatigue is of a progressive nature and manifests itself in various degrees of severity. Police personnel are furthermore subjected to an ongoing process of transformation as a result of political and constitutional changes in the country. Continuous adjustment and constant exposure to trauma and contact with clients lead to exhaustion and decline in productivity.
- Full Text:
- Authors: van Nieuwenhuizen, Nicorene
- Date: 2012-08-15
- Subjects: Police - Job stress - Research - South Africa , Police psychology - Research - South Africa , Police-community relations - South Africa , Civil service reform - South Africa , Occupational diseases - Research - South Africa , South African Police Service
- Type: Thesis
- Identifier: uj:9306 , http://hdl.handle.net/10210/5748
- Description: M.A. , The effective management of resources is of cardinal importance to ensure the continued existence of an organisation. Within the context of the South African Police Service police officials render a service to their clients on a daily basis, which entails working with people and being in constant contact with people. Their work relates to trauma and problems and involves extensive exposure. As a result of the intense and dynamic nature of the service providers' contact with the community, they expend a lot of energy and suffer emotional exhaustion. Excessive exposure to trauma, a considerable workload regarding dossiers, a poorly functioning judicial system, official red tape in the organisation, frustration at the administrative system and severe staff shortages lead to individual burnout. Burnout in the work environment is a dynamic phenomenon and is assessed as a syndrome. The occupational fatigue syndrome is a distinctly defined reaction which occurs in the human science professions. It is a multidimensional syndrome on account of complex interactions in the work environment. Occupational fatigue is of a progressive nature and manifests itself in various degrees of severity. Police personnel are furthermore subjected to an ongoing process of transformation as a result of political and constitutional changes in the country. Continuous adjustment and constant exposure to trauma and contact with clients lead to exhaustion and decline in productivity.
- Full Text:
Transforming the organisation through technology-enhanced learning
- Authors: Van den Berg, Shane Edward
- Date: 2012-08-22
- Subjects: South African Police Service , Civil service reform - South Africa , Police administration - Research - South Africa , Police-community relations - South Africa , Organizational behaviour - Research - South Africa , Organizational change - South Africa , Corporate culture - South Africa , Educational innovations - South Africa
- Type: Thesis
- Identifier: uj:3051 , http://hdl.handle.net/10210/6473
- Description: M.A. , This study aims to determine the role of technology-enhanced learning within the South African Police Service as a medium to bring about effective communication, training and education, and subsequently transformation and realignment of corporate culture. Accordingly, it explores the influence of technology in the modern organisation as well indications of how organisations can conform to the information age. The relation of technology to the South African Police Service is consequently examined with due consideration of the communication and training methods in use. The functioning and compilation of technology-enhanced learning present an understanding of how it relates to the study. Furthermore, based on the evidence of persisting cultures and behaviours, and a perception of ineffectiveness and insufficient training of police personnel, the study determines how such a medium would facilitate transformation in the South African Police Service. The transformation process concentrates mainly on the technical, political and cultural systems of transformation in organisations. The process of awakening, present and future states in the South African Police Service and the setting and attainment of a vision through re-architecturing are discussed. The study argues that related technology-enhanced learning abilities, such as boundarylessness, feedback, participation and networking are essential aspects for transformation. The study also provides the basis for determining the use of technology-enhanced learning as an effective medium in promoting a learning organisation in terms of learning cycles. Related barriers to organisation learning included the aspect of attitudes. The relevance of collectivity as a building block to organisation learning is emphasised. In order to support the effective implementation of such a medium an exposition is given of the management of technology-enhanced learning, including aspects such as innovative-decision processes, implementation, risk assessment and theoretical and technical applications. Mass media theories are studied as part of the teacher/communicator applications for the effective and efficient utilisation of such a medium by both the sender and receiver. Among the concepts covered in the study are needs gratification and the formulation of the content of messages. No communications medium can continue to exist in an organisation without the viewer, client or personnel having a need for it. This led the researcher to undertake a quantitative study of the internal environment of the organisation regarding the use of the current television network POL TV, which serves as a measuring instrument to the adoption and application of technologyenhanced learning, and the levels of training. The conclusion to the study is that the amalgamation and transition processes of the South African Police Service has not yet managed to transform the inherent behaviours of groups of individuals in the organisation. In addition, there is a dire need for the development of personnel skills. The study finds technology-enhanced learning to be a dynamic communications, training and education technology that would facilitate the resolution of many uncertainties amongst personnel and redefine attitudes, beliefs and behaviour. Most importantly, the study concludes that, by means of its interactive, integrated, collective, connective, and boundaryless capability, technology-enhanced learning would bring all structures and people of the organisation together in the collective attainment of organisational vision, mission, goals and objectives. Ultimately, it is argued, the resulting impact of technology-enhanced learning would facilitate the transformation of the South African Police Service and its inherent corporate culture, and enhance service delivery to the community through democratic policing.
- Full Text:
- Authors: Van den Berg, Shane Edward
- Date: 2012-08-22
- Subjects: South African Police Service , Civil service reform - South Africa , Police administration - Research - South Africa , Police-community relations - South Africa , Organizational behaviour - Research - South Africa , Organizational change - South Africa , Corporate culture - South Africa , Educational innovations - South Africa
- Type: Thesis
- Identifier: uj:3051 , http://hdl.handle.net/10210/6473
- Description: M.A. , This study aims to determine the role of technology-enhanced learning within the South African Police Service as a medium to bring about effective communication, training and education, and subsequently transformation and realignment of corporate culture. Accordingly, it explores the influence of technology in the modern organisation as well indications of how organisations can conform to the information age. The relation of technology to the South African Police Service is consequently examined with due consideration of the communication and training methods in use. The functioning and compilation of technology-enhanced learning present an understanding of how it relates to the study. Furthermore, based on the evidence of persisting cultures and behaviours, and a perception of ineffectiveness and insufficient training of police personnel, the study determines how such a medium would facilitate transformation in the South African Police Service. The transformation process concentrates mainly on the technical, political and cultural systems of transformation in organisations. The process of awakening, present and future states in the South African Police Service and the setting and attainment of a vision through re-architecturing are discussed. The study argues that related technology-enhanced learning abilities, such as boundarylessness, feedback, participation and networking are essential aspects for transformation. The study also provides the basis for determining the use of technology-enhanced learning as an effective medium in promoting a learning organisation in terms of learning cycles. Related barriers to organisation learning included the aspect of attitudes. The relevance of collectivity as a building block to organisation learning is emphasised. In order to support the effective implementation of such a medium an exposition is given of the management of technology-enhanced learning, including aspects such as innovative-decision processes, implementation, risk assessment and theoretical and technical applications. Mass media theories are studied as part of the teacher/communicator applications for the effective and efficient utilisation of such a medium by both the sender and receiver. Among the concepts covered in the study are needs gratification and the formulation of the content of messages. No communications medium can continue to exist in an organisation without the viewer, client or personnel having a need for it. This led the researcher to undertake a quantitative study of the internal environment of the organisation regarding the use of the current television network POL TV, which serves as a measuring instrument to the adoption and application of technologyenhanced learning, and the levels of training. The conclusion to the study is that the amalgamation and transition processes of the South African Police Service has not yet managed to transform the inherent behaviours of groups of individuals in the organisation. In addition, there is a dire need for the development of personnel skills. The study finds technology-enhanced learning to be a dynamic communications, training and education technology that would facilitate the resolution of many uncertainties amongst personnel and redefine attitudes, beliefs and behaviour. Most importantly, the study concludes that, by means of its interactive, integrated, collective, connective, and boundaryless capability, technology-enhanced learning would bring all structures and people of the organisation together in the collective attainment of organisational vision, mission, goals and objectives. Ultimately, it is argued, the resulting impact of technology-enhanced learning would facilitate the transformation of the South African Police Service and its inherent corporate culture, and enhance service delivery to the community through democratic policing.
- Full Text:
- «
- ‹
- 1
- ›
- »