The role of the coordinator in structured mentoring schemes
- Authors: Abbott, Penny
- Date: 2012-06-05
- Subjects: Project management , Mentoring in business , Performance technology
- Type: Thesis
- Identifier: uj:2381 , http://hdl.handle.net/10210/4836
- Description: M. Phil. , The purpose of this study was to explore the role and experiences of the coordinators of structured mentoring schemes across various sectors of society in South Africa. A purposive sample of 25 schemes was identified and both quantitative and qualitative data was obtained through questionnaires and interviews. It was found that mentoring in South Africa, as with overseas countries, is used for a wide variety of purposes. There are varying degrees of success reported from these schemes and the predominant model of mentoring as reported in the research tends to follow the “sponsorship” approach to mentoring, which may not be the most appropriate for transformation in South Africa. Coordinators often find their roles lonely and frustrating, partly because the role is combined with other roles which take priority. Coordinators tend to initiate their own role and derive mainly altruistic role satisfaction. This initiation of the role can lead to organizational isolation and lack of management support for the mentoring scheme. Recommendations for development and support of coordinators are made.
- Full Text:
- Authors: Abbott, Penny
- Date: 2012-06-05
- Subjects: Project management , Mentoring in business , Performance technology
- Type: Thesis
- Identifier: uj:2381 , http://hdl.handle.net/10210/4836
- Description: M. Phil. , The purpose of this study was to explore the role and experiences of the coordinators of structured mentoring schemes across various sectors of society in South Africa. A purposive sample of 25 schemes was identified and both quantitative and qualitative data was obtained through questionnaires and interviews. It was found that mentoring in South Africa, as with overseas countries, is used for a wide variety of purposes. There are varying degrees of success reported from these schemes and the predominant model of mentoring as reported in the research tends to follow the “sponsorship” approach to mentoring, which may not be the most appropriate for transformation in South Africa. Coordinators often find their roles lonely and frustrating, partly because the role is combined with other roles which take priority. Coordinators tend to initiate their own role and derive mainly altruistic role satisfaction. This initiation of the role can lead to organizational isolation and lack of management support for the mentoring scheme. Recommendations for development and support of coordinators are made.
- Full Text:
Determinants of the penetration of Software as a Service (SAAS) for improving customer service
- Authors: Motloung, Terence
- Date: 2018
- Subjects: Enterprise resource planning , Management information systems , Information technology - Management , Information technology - Customer services , Performance technology
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/292281 , uj:31760
- Description: M.Com. (Information and Knowledge Management) , Abstract: Due to immense competitive pressure which arises in the automotive industry, decision makers at Cummins Inc. are confronted by difficulties to implement effective and timely business decisions which are data-driven. The business has therefore decided to deploy new Enterprise Resource Planning (ERP) and Information Technology Applications (ITA) such as Distribution Management Systems and Guidance Application to enhance information flows and enable decision makers within the business to execute strategies that are data-driven. As a result, the business experiences some difficulties when it comes to aligning the business unit’s strategies with the corporate strategy and the cause of this is the disinvestment in the management of information systems within the branches. Therefore, the results of this challenge will normally affect the organisation negatively and this can be demonstrated when one is analysing the Key Performance Indicators (KPIs).The research method selected for this study is a mixed method. It has allowed the researcher to collect two dataset points, the quantative and qualitative information. The data was collected through surveys, interviews with participants to fully grasp their views. The analysis was done by interpreting the responses from partcipants by using analytical tools such as Minitab and smart survey analytical tool. Furthermore, integration of the enterprise resource plan, Software as a service and management information systems can enable users within the business to collect, process, store and extract data to support the managerial role of utilising information technology to enhance business and profits. According to anecdotal evidence, there are challenges which limit the implementation of SaaS at CAME (Cummins Africa Middle East) and in this case, it is recommended that the organisation evaluates its requirements before it can proceed with new technologies. It further states that new ERP-systems and applications to be deployed in the organisation, should be able to deal with more holistic business information and allow system integration to take place. Therefore, failure to invest into an ERP which can perform these functions would then lead the business into an environment where people take decisions based on feelings and not on data. In the long run this will not contribute to the organisation improving customer service.
- Full Text:
- Authors: Motloung, Terence
- Date: 2018
- Subjects: Enterprise resource planning , Management information systems , Information technology - Management , Information technology - Customer services , Performance technology
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/292281 , uj:31760
- Description: M.Com. (Information and Knowledge Management) , Abstract: Due to immense competitive pressure which arises in the automotive industry, decision makers at Cummins Inc. are confronted by difficulties to implement effective and timely business decisions which are data-driven. The business has therefore decided to deploy new Enterprise Resource Planning (ERP) and Information Technology Applications (ITA) such as Distribution Management Systems and Guidance Application to enhance information flows and enable decision makers within the business to execute strategies that are data-driven. As a result, the business experiences some difficulties when it comes to aligning the business unit’s strategies with the corporate strategy and the cause of this is the disinvestment in the management of information systems within the branches. Therefore, the results of this challenge will normally affect the organisation negatively and this can be demonstrated when one is analysing the Key Performance Indicators (KPIs).The research method selected for this study is a mixed method. It has allowed the researcher to collect two dataset points, the quantative and qualitative information. The data was collected through surveys, interviews with participants to fully grasp their views. The analysis was done by interpreting the responses from partcipants by using analytical tools such as Minitab and smart survey analytical tool. Furthermore, integration of the enterprise resource plan, Software as a service and management information systems can enable users within the business to collect, process, store and extract data to support the managerial role of utilising information technology to enhance business and profits. According to anecdotal evidence, there are challenges which limit the implementation of SaaS at CAME (Cummins Africa Middle East) and in this case, it is recommended that the organisation evaluates its requirements before it can proceed with new technologies. It further states that new ERP-systems and applications to be deployed in the organisation, should be able to deal with more holistic business information and allow system integration to take place. Therefore, failure to invest into an ERP which can perform these functions would then lead the business into an environment where people take decisions based on feelings and not on data. In the long run this will not contribute to the organisation improving customer service.
- Full Text:
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