Applying a stratified systems theory framework for creating an organisational leadership development architecture
- Authors: Hanekom, Jurgens
- Date: 2021
- Subjects: Leadership , Executives - Training of , Organizational effectiveness
- Language: English
- Type: Doctoral (Thesis)
- Identifier: http://hdl.handle.net/10210/478344 , uj:43228
- Description: Abstract: It is widely reported that leadership and its development are important to organisational performance and sustainability. Such development, arguably, contributes to a greater leadership capacity; or a leadership capacity better aligned or better positioned to shape the organisational strategic context. The view is adopted, with this study, that fundamental frameworks are required in strategic human resource management and leadership development for leadership development to be effective in organisations. This study, in light of the aforementioned, sets off to explore architecture for organisational leadership development. Such architecture comprises of contextual considerations together with choices associated to those considerations. The choices exercised affect the leadership development system. Understanding those considerations and logics to choices, allows for an appreciation of organisational strategic context, and leadership development systems, to discern an optimal function of a development system or design one... , D.Phil. (Human Resource Development)
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- Authors: Hanekom, Jurgens
- Date: 2021
- Subjects: Leadership , Executives - Training of , Organizational effectiveness
- Language: English
- Type: Doctoral (Thesis)
- Identifier: http://hdl.handle.net/10210/478344 , uj:43228
- Description: Abstract: It is widely reported that leadership and its development are important to organisational performance and sustainability. Such development, arguably, contributes to a greater leadership capacity; or a leadership capacity better aligned or better positioned to shape the organisational strategic context. The view is adopted, with this study, that fundamental frameworks are required in strategic human resource management and leadership development for leadership development to be effective in organisations. This study, in light of the aforementioned, sets off to explore architecture for organisational leadership development. Such architecture comprises of contextual considerations together with choices associated to those considerations. The choices exercised affect the leadership development system. Understanding those considerations and logics to choices, allows for an appreciation of organisational strategic context, and leadership development systems, to discern an optimal function of a development system or design one... , D.Phil. (Human Resource Development)
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The lean six sigma framework to address the business process inefficiencies in retail banking
- Authors: Molokoane, Meeran Monakole
- Date: 2021
- Subjects: Six sigma (Quality control standard) , Bank management , Organizational effectiveness
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/481916 , uj:43682
- Description: M.Phil. (Engineering Management) , Abstract: The purpose of this research was to develop a Lean Six Sigma framework, to address the inefficiencies in the business operational processes in retail banking. The research focused on ways to enhance business operational processes in the retail banking industry. There are inefficiencies in the business operational processes in retail banking that increase the costs of the organisational operations. Currently there are no available Lean Six Sigma frameworks to address those inefficiencies. Therefore, it is crucial to address these inefficiencies, primarily to reduce operational costs and simultaneously to increase organisational profit. A case study was conducted to identify the inefficiencies in the retail banking business operational processes, and the existing Lean Six Sigma framework that addresses the inefficiencies in the business operational processes. A questionnaire was used to collect the data from the employees to derive the conclusions and recommendations from the research. This research would benefit retail banking by filling the gap in the Lean Six Sigma studies, particularly by eliminating the inefficiencies that cause higher operational costs. Lean Six Sigma financial practitioners will gain knowledge concerning the Lean Six Sigma framework that addresses certain inefficiencies in the retail banking business operational processes. The overall research would benefit retail banking by reducing operational costs and potentially increase the organisational profit. The first finding of the research was mainly the inefficiencies that occurs in manufacturing, education and healthcare industries as well as how they overlap in retail banking. The second finding was most-to-least inefficiencies experienced in business operational process in retail banking. Lastly, the potential Lean Six Sigma frameworks that can be used to address the identified inefficiencies.
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- Authors: Molokoane, Meeran Monakole
- Date: 2021
- Subjects: Six sigma (Quality control standard) , Bank management , Organizational effectiveness
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/481916 , uj:43682
- Description: M.Phil. (Engineering Management) , Abstract: The purpose of this research was to develop a Lean Six Sigma framework, to address the inefficiencies in the business operational processes in retail banking. The research focused on ways to enhance business operational processes in the retail banking industry. There are inefficiencies in the business operational processes in retail banking that increase the costs of the organisational operations. Currently there are no available Lean Six Sigma frameworks to address those inefficiencies. Therefore, it is crucial to address these inefficiencies, primarily to reduce operational costs and simultaneously to increase organisational profit. A case study was conducted to identify the inefficiencies in the retail banking business operational processes, and the existing Lean Six Sigma framework that addresses the inefficiencies in the business operational processes. A questionnaire was used to collect the data from the employees to derive the conclusions and recommendations from the research. This research would benefit retail banking by filling the gap in the Lean Six Sigma studies, particularly by eliminating the inefficiencies that cause higher operational costs. Lean Six Sigma financial practitioners will gain knowledge concerning the Lean Six Sigma framework that addresses certain inefficiencies in the retail banking business operational processes. The overall research would benefit retail banking by reducing operational costs and potentially increase the organisational profit. The first finding of the research was mainly the inefficiencies that occurs in manufacturing, education and healthcare industries as well as how they overlap in retail banking. The second finding was most-to-least inefficiencies experienced in business operational process in retail banking. Lastly, the potential Lean Six Sigma frameworks that can be used to address the identified inefficiencies.
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Assessing the effectiveness of the operational strategy of Bus Rapid Transit (BRT) in Gauteng
- Authors: Sekgale, Mamogege Desiree
- Date: 2020
- Subjects: Bus rapid transit - South Africa - Gauteng , Organizational effectiveness
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/479368 , uj:43355
- Description: Abstract: Transportation infrastructure is a key enabler for economic growth in both developed and developing countries. Socio-economic issues of a community are addressed by ensuring the high-quality of its bus rapid transit (BRT) system. The notion is that BRT enhances the quality of life, health, effectiveness and safety of the people living in these communities or countries. South African transportation still faces quite a few challenges in the form of a lack of public transport accessibility in rural areas, low ridership, equity imbalances and traffic congestion. Meanwhile BRT is intended to improve transport operations, mobility and travel time. However, the system shows limitations and encounters challenges, and the BRT system has not been effective in meeting all of its objectives... , M.Ing. (Operations Management)
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- Authors: Sekgale, Mamogege Desiree
- Date: 2020
- Subjects: Bus rapid transit - South Africa - Gauteng , Organizational effectiveness
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/479368 , uj:43355
- Description: Abstract: Transportation infrastructure is a key enabler for economic growth in both developed and developing countries. Socio-economic issues of a community are addressed by ensuring the high-quality of its bus rapid transit (BRT) system. The notion is that BRT enhances the quality of life, health, effectiveness and safety of the people living in these communities or countries. South African transportation still faces quite a few challenges in the form of a lack of public transport accessibility in rural areas, low ridership, equity imbalances and traffic congestion. Meanwhile BRT is intended to improve transport operations, mobility and travel time. However, the system shows limitations and encounters challenges, and the BRT system has not been effective in meeting all of its objectives... , M.Ing. (Operations Management)
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The effectiveness of the organization’s system design management process and the applicability and benefits of concurrent engineering
- Authors: Nhlapho, Nelisiwe
- Date: 2020
- Subjects: Systems engineering , System design , Organizational effectiveness
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/452970 , uj:39971
- Description: Abstract: There are various and numerous SEM practices that have been established and published in literature. Thereby, the difficulty in designing engineering solutions does not just arise from simply the technical complexity but also in the managerial complexity necessary to manage the interactions between the different engineering disciplines. The main objective of this minor research dissertation was to understand the nonperformance of the organization’s SEM model and whether concurrent engineering can be considered as an alternative to the organization’s current SEM model. In order to understand the non-performance, three (3) questions together with their hypothesis and null hypothesis were posed. The first question was to see how the current SEM model compares with industry best practice. A review of the organization’s SEM model together supporting documentation such as engineering policy, instruction manuals and procedures revealed that the organization’s SEM model compares very well with best practice... , M.Phil. (Engineering Management)
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- Authors: Nhlapho, Nelisiwe
- Date: 2020
- Subjects: Systems engineering , System design , Organizational effectiveness
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/452970 , uj:39971
- Description: Abstract: There are various and numerous SEM practices that have been established and published in literature. Thereby, the difficulty in designing engineering solutions does not just arise from simply the technical complexity but also in the managerial complexity necessary to manage the interactions between the different engineering disciplines. The main objective of this minor research dissertation was to understand the nonperformance of the organization’s SEM model and whether concurrent engineering can be considered as an alternative to the organization’s current SEM model. In order to understand the non-performance, three (3) questions together with their hypothesis and null hypothesis were posed. The first question was to see how the current SEM model compares with industry best practice. A review of the organization’s SEM model together supporting documentation such as engineering policy, instruction manuals and procedures revealed that the organization’s SEM model compares very well with best practice... , M.Phil. (Engineering Management)
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Application of digital technology in TQM business processes
- Authors: Khwela, Nozipho C.
- Date: 2019
- Subjects: Total quality management , Organizational effectiveness , Artificial intelligence - Industrial applications , Technological innovations
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/444923 , uj:38905
- Description: Abstract: TQM (Total Quality Management) has become the world`s dominant quality solution in improving quality systems and continuous improvement. Industries are using the ISO 9001 standard for compliance, while other organizations practice TQM to further develop and sustain the organizational strategic goals and income growth. The revelation on the application of a quality management system and ISO 9001 has by far been the quality requirement from customers and regulators as evidence of commitment and ability of every organization. Various industries have implemented TQM to advance their quality systems in order to control and better the organizational culture. Competition within industries indicated the importance of customer satisfaction for corporate profitability and survival, where quality has become the key factor for the survival and competitiveness of a business [1]. Currently all industries have become competitive. According to Hendricks and Singhal [2], firms that have effectively implemented Total Quality Management outperform firms within the same level caliber that have not implemented total quality management in terms of cost, income, profits, total assets, number of resources and capital outlay. Aleksandrova, Vasiliev, Letuchev [3], emphasized on the integration of quality management methods with modern information technology that it may ensure competitiveness in existing organizations. Total Quality Management has only been applied in manufacturing industries but has over the years evolved into diverse business sectors to gain reputation as the main factor to achieve competitive advantage... , M.Ing. (Engineering Management)
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- Authors: Khwela, Nozipho C.
- Date: 2019
- Subjects: Total quality management , Organizational effectiveness , Artificial intelligence - Industrial applications , Technological innovations
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/444923 , uj:38905
- Description: Abstract: TQM (Total Quality Management) has become the world`s dominant quality solution in improving quality systems and continuous improvement. Industries are using the ISO 9001 standard for compliance, while other organizations practice TQM to further develop and sustain the organizational strategic goals and income growth. The revelation on the application of a quality management system and ISO 9001 has by far been the quality requirement from customers and regulators as evidence of commitment and ability of every organization. Various industries have implemented TQM to advance their quality systems in order to control and better the organizational culture. Competition within industries indicated the importance of customer satisfaction for corporate profitability and survival, where quality has become the key factor for the survival and competitiveness of a business [1]. Currently all industries have become competitive. According to Hendricks and Singhal [2], firms that have effectively implemented Total Quality Management outperform firms within the same level caliber that have not implemented total quality management in terms of cost, income, profits, total assets, number of resources and capital outlay. Aleksandrova, Vasiliev, Letuchev [3], emphasized on the integration of quality management methods with modern information technology that it may ensure competitiveness in existing organizations. Total Quality Management has only been applied in manufacturing industries but has over the years evolved into diverse business sectors to gain reputation as the main factor to achieve competitive advantage... , M.Ing. (Engineering Management)
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Integrated sales and operations planning process for a FMCG company
- Authors: Maluleke, Xihluke Mkateko
- Date: 2019
- Subjects: Consumer behavior , Sales forecasting , Supply chain management , Organizational effectiveness
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/414809 , uj:35000
- Description: Abstract: For a fast moving consumer goods (FMCG) organisation to remain not only competitive but also profitable, it is of utmost importance that they optimally balance demand and supply. To achieve this, an organisation needs to acquire a deep understanding of its customers. FMCG organisations remain competitive by strategically allocating resources to ensure product availability. The ability of the sales and operations planning process when used correctly to balance supply and demand could result in reduced costs and increased profits. Using the case study design, this study investigated how an FMCG organisation (Company X) can advance its Sales and Operations Planning (S&OP) process to be better integrated within the organisation. The study used a qualitative, semi structured, with face-to-face interviews design to understand the S&OP process within Company X to determine the maturity of the process and highlight process gaps. Observations and secondary documentation were used to confirm and further enrich the interview results. By understanding the S&OP process and the gaps of Company X, recommendations on how to advance this into a more integrated business process were made. , M.Com. (Business Management)
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- Authors: Maluleke, Xihluke Mkateko
- Date: 2019
- Subjects: Consumer behavior , Sales forecasting , Supply chain management , Organizational effectiveness
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/414809 , uj:35000
- Description: Abstract: For a fast moving consumer goods (FMCG) organisation to remain not only competitive but also profitable, it is of utmost importance that they optimally balance demand and supply. To achieve this, an organisation needs to acquire a deep understanding of its customers. FMCG organisations remain competitive by strategically allocating resources to ensure product availability. The ability of the sales and operations planning process when used correctly to balance supply and demand could result in reduced costs and increased profits. Using the case study design, this study investigated how an FMCG organisation (Company X) can advance its Sales and Operations Planning (S&OP) process to be better integrated within the organisation. The study used a qualitative, semi structured, with face-to-face interviews design to understand the S&OP process within Company X to determine the maturity of the process and highlight process gaps. Observations and secondary documentation were used to confirm and further enrich the interview results. By understanding the S&OP process and the gaps of Company X, recommendations on how to advance this into a more integrated business process were made. , M.Com. (Business Management)
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Place of effective management : a South African perspective
- Authors: Lebelo, Zubeidha
- Date: 2018
- Subjects: Organizational effectiveness , South African Revenue Service , Taxation - South Africa
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/272757 , uj:29048
- Description: M.com. , Abstract: Determining a company’s residency is based on two tests. The first test is the place where the company is incorporated, established or formed, which is fairly straight forward. The second test is based on the place of effective management (POEM) of a company. Confusion caused by varying interpretation of the term forms the crux of this study. This research charts the interpretation of the term ‘POEM’ within the South African context. Guidance for interpreting POEM was provided to taxpayers in Interpretation Note 6 Issue 1. However, because there was no definitive interpretation of POEM, the term remained vulnerable to manipulation for many years. The present research addresses the problem of whether Interpretation Note 6 Issue 2 changes the way POEM is being applied by foreign companies operating in South Africa and whether the uncertainties that arose from the application of Interpretation Note 6 Issue 1 have subsequently been resolved. The research question posed in this study is whether Interpretation Note 6 Issue 2 has improved the interpretation of POEM in South Africa by providing more certainty regarding the application of POEM in South Africa. The study argues that the new interpretation of POEM provides an improved understanding for the taxpayer and also serves as an accurate legal precedent in the South African context. The research relies on documentary data, which consists of the South African Income Tax Act, SARS Interpretation Note 6 Issues 1 and 2, the SARS discussion paper, case law and relevant research in order to reach a definitive conclusion. The study sets out the interpretation of POEM as currently applied in South Africa. In doing so, it provides greater clarity for taxpayers, particularly those involved in cross-border transactions or multinational organisations.
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- Authors: Lebelo, Zubeidha
- Date: 2018
- Subjects: Organizational effectiveness , South African Revenue Service , Taxation - South Africa
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/272757 , uj:29048
- Description: M.com. , Abstract: Determining a company’s residency is based on two tests. The first test is the place where the company is incorporated, established or formed, which is fairly straight forward. The second test is based on the place of effective management (POEM) of a company. Confusion caused by varying interpretation of the term forms the crux of this study. This research charts the interpretation of the term ‘POEM’ within the South African context. Guidance for interpreting POEM was provided to taxpayers in Interpretation Note 6 Issue 1. However, because there was no definitive interpretation of POEM, the term remained vulnerable to manipulation for many years. The present research addresses the problem of whether Interpretation Note 6 Issue 2 changes the way POEM is being applied by foreign companies operating in South Africa and whether the uncertainties that arose from the application of Interpretation Note 6 Issue 1 have subsequently been resolved. The research question posed in this study is whether Interpretation Note 6 Issue 2 has improved the interpretation of POEM in South Africa by providing more certainty regarding the application of POEM in South Africa. The study argues that the new interpretation of POEM provides an improved understanding for the taxpayer and also serves as an accurate legal precedent in the South African context. The research relies on documentary data, which consists of the South African Income Tax Act, SARS Interpretation Note 6 Issues 1 and 2, the SARS discussion paper, case law and relevant research in order to reach a definitive conclusion. The study sets out the interpretation of POEM as currently applied in South Africa. In doing so, it provides greater clarity for taxpayers, particularly those involved in cross-border transactions or multinational organisations.
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Supply chain collaboration and organisational performance in the fast moving consumer goods industry
- Authors: Hadebe, Nkanyiso Prayer
- Date: 2018
- Subjects: Supply chain management , Delivery of goods - Management , Business logistics , Customer services - Management , Organizational effectiveness
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/295850 , uj:32225
- Description: Abstract: This study investigated supply chain collaboration, which is a topic of high interest in the field of supply chain management. Purpose: The purpose of this study was to investigate how collaborative relationships with international suppliers enhance supply chain efficiencies, ultimately improving the organisational performance of imported goods in the Fast Moving Consumer Goods (FMCG) industry. Methodology: A case study approach was adopted in this research, and an online survey was conducted with the international suppliers of NHM-SA (fictitious name). Data was collected from 91 international suppliers; however, only 50 suppliers provided usable data. A quantitative approach was used to investigate the relevance of supply chain collaboration in attaining supply chain operational efficiencies, which ultimately enhances organisational performance. Findings: The concept of supply chain collaboration is of importance in the FMCG industry but is often limited due to operational issues with constraints such as the partners’ lack of commitment to a collaborative relationship. The results provided empirical evidence, showing that cost optimisation, communication and information sharing have a positive effect on organisational performance. The study results also proved that supply chain collaboration have indirect positive impacts on organisational performance. Limitations: This study was limited to a single case study from the FMCG industry. Therefore, caution should be exercised when generalising the results. Participants provided responses based on their experiences and perceptions and may therefore not be factual. Practical implications: The study demonstrated the various methods in which organisations form collaborative supply chains with their partners. Such collaborative relationships enhanced operational efficiencies, joint planning and knowledge sharing,.. , M.Com. (Business Management
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Supply chain collaboration and organisational performance in the fast moving consumer goods industry
- Authors: Hadebe, Nkanyiso Prayer
- Date: 2018
- Subjects: Supply chain management , Delivery of goods - Management , Business logistics , Customer services - Management , Organizational effectiveness
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/295850 , uj:32225
- Description: Abstract: This study investigated supply chain collaboration, which is a topic of high interest in the field of supply chain management. Purpose: The purpose of this study was to investigate how collaborative relationships with international suppliers enhance supply chain efficiencies, ultimately improving the organisational performance of imported goods in the Fast Moving Consumer Goods (FMCG) industry. Methodology: A case study approach was adopted in this research, and an online survey was conducted with the international suppliers of NHM-SA (fictitious name). Data was collected from 91 international suppliers; however, only 50 suppliers provided usable data. A quantitative approach was used to investigate the relevance of supply chain collaboration in attaining supply chain operational efficiencies, which ultimately enhances organisational performance. Findings: The concept of supply chain collaboration is of importance in the FMCG industry but is often limited due to operational issues with constraints such as the partners’ lack of commitment to a collaborative relationship. The results provided empirical evidence, showing that cost optimisation, communication and information sharing have a positive effect on organisational performance. The study results also proved that supply chain collaboration have indirect positive impacts on organisational performance. Limitations: This study was limited to a single case study from the FMCG industry. Therefore, caution should be exercised when generalising the results. Participants provided responses based on their experiences and perceptions and may therefore not be factual. Practical implications: The study demonstrated the various methods in which organisations form collaborative supply chains with their partners. Such collaborative relationships enhanced operational efficiencies, joint planning and knowledge sharing,.. , M.Com. (Business Management
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The impact of employee empowerment on organizational performance in a flavors and fragrance manufacturing company in South Africa
- Mukwakungu, Sambil Charles, Mankazana, Sihle, Mbohwa, Charles
- Authors: Mukwakungu, Sambil Charles , Mankazana, Sihle , Mbohwa, Charles
- Date: 2018
- Subjects: Employee empowerment , Organizational effectiveness , Quality improvement
- Language: English
- Type: Conference proceedings
- Identifier: http://hdl.handle.net/10210/273131 , uj:29092 , Citation: Mukwakungu, S.C., Mankazana, S. & Mbohwa, C. 2018. The impact of employee empowerment on organizational performance in a flavors and fragrance manufacturing company in South Africa.
- Description: Abstract: The research aims to determine the level of employee empowerment and the impact it has on employee satisfaction in a manufacturing setup. A mixed methods research design was followed. Quantitative data was collected through structured questionnaires and then qualitative data through semi-structured interviews with 11 managers at the flavors division. The study results show a significant level of employee empowerment. However, the results are also indicating that management still needs to address factors that are affecting productivity and quality levels. Management must adopt new philosophies of driving the empowerment and take lead to achieve organizational goals and remain competitive.
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- Authors: Mukwakungu, Sambil Charles , Mankazana, Sihle , Mbohwa, Charles
- Date: 2018
- Subjects: Employee empowerment , Organizational effectiveness , Quality improvement
- Language: English
- Type: Conference proceedings
- Identifier: http://hdl.handle.net/10210/273131 , uj:29092 , Citation: Mukwakungu, S.C., Mankazana, S. & Mbohwa, C. 2018. The impact of employee empowerment on organizational performance in a flavors and fragrance manufacturing company in South Africa.
- Description: Abstract: The research aims to determine the level of employee empowerment and the impact it has on employee satisfaction in a manufacturing setup. A mixed methods research design was followed. Quantitative data was collected through structured questionnaires and then qualitative data through semi-structured interviews with 11 managers at the flavors division. The study results show a significant level of employee empowerment. However, the results are also indicating that management still needs to address factors that are affecting productivity and quality levels. Management must adopt new philosophies of driving the empowerment and take lead to achieve organizational goals and remain competitive.
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The influence of organisational capabilities on the operational performance of small and medium enterprises
- Authors: Munyanyi, Watson
- Date: 2018
- Subjects: Small business , Organizational effectiveness , Small business - Customer services
- Language: English
- Type: Doctoral (Thesis)
- Identifier: http://hdl.handle.net/10210/293107 , uj:31865
- Description: Abstract: Small and medium enterprises play a significant role in the socio-economic growth of both developed and developing countries. Since they cannot rely on resource abundancy for survival and growth, organisational capabilities become a crucial element in their quest for superior growth. This study sought to investigate the influence of organisational capabilities on the operational performance of small and medium enterprises. A total of five capabilities were used as independent variables in this study and these were measured against operational performance. A total of 388 self-administered questionnaires were obtained from small and medium enterprises across the ten provinces of Zimbabwe, and the data cleaned and coded before subjected to several statistical measurements. Exploratory factor analysis, confirmatory factor analysis and structural equation modelling were done to confirm the existence of a causal relationship and make inferences among the constructs of interest. The results of the study show that organisational capabilities are an influential factor in as far as small and medium enterprises operational performance is concerned. These findings provide empirical support for both the dynamic capabilities theory and the network theory and if adopted by managers and owners of small and medium enterprises, the findings can add value to the firms’ products quality, operational flexibility, delivery time and cost efficiency. Despite availability of capabilities literature, research on organisational capabilities and operational performance in the small and medium enterprises context remains scant and inconclusive such that it is important to reconsider some of the established views of this study’s findings. , Ph.D. (Business Management)
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- Authors: Munyanyi, Watson
- Date: 2018
- Subjects: Small business , Organizational effectiveness , Small business - Customer services
- Language: English
- Type: Doctoral (Thesis)
- Identifier: http://hdl.handle.net/10210/293107 , uj:31865
- Description: Abstract: Small and medium enterprises play a significant role in the socio-economic growth of both developed and developing countries. Since they cannot rely on resource abundancy for survival and growth, organisational capabilities become a crucial element in their quest for superior growth. This study sought to investigate the influence of organisational capabilities on the operational performance of small and medium enterprises. A total of five capabilities were used as independent variables in this study and these were measured against operational performance. A total of 388 self-administered questionnaires were obtained from small and medium enterprises across the ten provinces of Zimbabwe, and the data cleaned and coded before subjected to several statistical measurements. Exploratory factor analysis, confirmatory factor analysis and structural equation modelling were done to confirm the existence of a causal relationship and make inferences among the constructs of interest. The results of the study show that organisational capabilities are an influential factor in as far as small and medium enterprises operational performance is concerned. These findings provide empirical support for both the dynamic capabilities theory and the network theory and if adopted by managers and owners of small and medium enterprises, the findings can add value to the firms’ products quality, operational flexibility, delivery time and cost efficiency. Despite availability of capabilities literature, research on organisational capabilities and operational performance in the small and medium enterprises context remains scant and inconclusive such that it is important to reconsider some of the established views of this study’s findings. , Ph.D. (Business Management)
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The relationship between company performance and employment equity appointments at board level
- Authors: Zvandasara, Victor
- Date: 2018
- Subjects: Black Economic Empowerment (Program : South Africa) , Organizational effectiveness , Affirmative action programs
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/272734 , uj:29044
- Description: M.Com. (International Accounting) , Abstract: There is a critical question being asked as to whether or not Black Economic Empowerment has benefited the companies that have adopted it. The objective of this paper is to evaluate whether there is a positive or negative relationship between company performance and employment equity appointments at board level. For the purpose of this paper, company performance is measured by using the return on equity and the price earnings ratio. Black Economic Empowerment data from the Top 40 companies listed on the Johannesburg Stock Exchange was obtained and evaluated. A quantitative analysis in the form of a correlation analysis was performed between black board management representation and company performance. The overall results of this paper suggests that there is no relationship between black board management representation and return on equity, and that there is a negative relationship between black board management representation and the price earnings ratio.
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- Authors: Zvandasara, Victor
- Date: 2018
- Subjects: Black Economic Empowerment (Program : South Africa) , Organizational effectiveness , Affirmative action programs
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/272734 , uj:29044
- Description: M.Com. (International Accounting) , Abstract: There is a critical question being asked as to whether or not Black Economic Empowerment has benefited the companies that have adopted it. The objective of this paper is to evaluate whether there is a positive or negative relationship between company performance and employment equity appointments at board level. For the purpose of this paper, company performance is measured by using the return on equity and the price earnings ratio. Black Economic Empowerment data from the Top 40 companies listed on the Johannesburg Stock Exchange was obtained and evaluated. A quantitative analysis in the form of a correlation analysis was performed between black board management representation and company performance. The overall results of this paper suggests that there is no relationship between black board management representation and return on equity, and that there is a negative relationship between black board management representation and the price earnings ratio.
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Understanding the role of personal leadership skill in small and medium enterprise resilience
- Authors: Ferreira, Benjamin Philip
- Date: 2018
- Subjects: Small business - Management , Leadership , Organizational effectiveness
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/295825 , uj:32222
- Description: Abstract: Small and medium-sized enterprises (SME’s) play an important role in the economy. In a stable economy, the resilience of SME’s is important. Research on the resilience of organisations as well as personal resilience abound but not much research has been done on the relationship between personal leadership and organisational resilience. The purpose of this study was to explore and describe the personal leadership experience of senior executives within SME’s with regards to ensuring organisational resilience and to develop guidelines to help with personal leadership with regards to ensuring organisational resilience. This study examined personal leadership within the Personal and Professional Leadership (PPL) paradigm and keeping with the social constructionist framework. Data was collected through eight phenomenological interviews with senior executives of SME’s. The data were transcribed and analysed by the researcher and an independent coder using Tesch’s method of open coding. A consensus conversation between the researcher and the independent coder confirmed the findings. The results showed that the personal leadership experience of senior executives within SME’s with regards to ensuring organisational resilience created pressure. In order to handle this, leaders need support on a personal level as well as on an organisational level. On a personal level, leaders experienced the need to be personally resilient to help ensure organisational resilience. With regards to the organisational level, leaders see the need of designing a resilient organisation. Part of designing a resilient organisation is achieved by creating leadership strategies for sustainable organisational resilience. These findings were used to create guidelines and practical actions that can help senior executives within SME’s on a personal leadership level with regards to ensuring organisational resilience. Ways to build personal leadership that supports the ensuring of organisational resilience was proposed. , M.Phil.
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- Authors: Ferreira, Benjamin Philip
- Date: 2018
- Subjects: Small business - Management , Leadership , Organizational effectiveness
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/295825 , uj:32222
- Description: Abstract: Small and medium-sized enterprises (SME’s) play an important role in the economy. In a stable economy, the resilience of SME’s is important. Research on the resilience of organisations as well as personal resilience abound but not much research has been done on the relationship between personal leadership and organisational resilience. The purpose of this study was to explore and describe the personal leadership experience of senior executives within SME’s with regards to ensuring organisational resilience and to develop guidelines to help with personal leadership with regards to ensuring organisational resilience. This study examined personal leadership within the Personal and Professional Leadership (PPL) paradigm and keeping with the social constructionist framework. Data was collected through eight phenomenological interviews with senior executives of SME’s. The data were transcribed and analysed by the researcher and an independent coder using Tesch’s method of open coding. A consensus conversation between the researcher and the independent coder confirmed the findings. The results showed that the personal leadership experience of senior executives within SME’s with regards to ensuring organisational resilience created pressure. In order to handle this, leaders need support on a personal level as well as on an organisational level. On a personal level, leaders experienced the need to be personally resilient to help ensure organisational resilience. With regards to the organisational level, leaders see the need of designing a resilient organisation. Part of designing a resilient organisation is achieved by creating leadership strategies for sustainable organisational resilience. These findings were used to create guidelines and practical actions that can help senior executives within SME’s on a personal leadership level with regards to ensuring organisational resilience. Ways to build personal leadership that supports the ensuring of organisational resilience was proposed. , M.Phil.
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Workplace spirituality for organisational performance
- Authors: Masia, Zanele Patricia
- Date: 2017
- Subjects: Religion in the workplace , Organizational effectiveness
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/262560 , uj:27720
- Description: M.Com. (Business Management) , Abstract: Workplace spirituality is an important tool in addressing organisational performance challenges. The attributes of workplace spirituality are trust and openness, connectedness with the firm’s values and employee empowerment. At the core of workplace spirituality for organisational performance is ensuring that the employees’ performance is aligned with the firm’s values. In the current context of South Africa, State-Owned-Entities (SOE’s) are affected by low productivity, financial challenges and reputational risk. The study is focussing on workplace spirituality for organisational performance. The research adopted a qualitative research method. The population includes the entire 41,787 Eskom employees across all provinces in South Africa. From the population, a purposive non-probability sampling technique was used to identify 30 participants. A semi-structured face-to-face interview method was selected as appropriate for the study. The data collection method in this study was qualitative content analysis. Collected data was transcribed. Categories of text data in into elements and units of analysis were used to interpret the data. Qualitative content analysis method was used in the study. The key findings in the study are that workplace spirituality can be embedded in the values of the organisation. The implementation and the effectiveness of workplace spirituality rest within the employees in the organisation and the role of the managers as the facilitator of workplace spirituality. There is a positive relationship between workplace spirituality and organisational performance. When workplace spirituality is effectively implemented, it allows employees to see their work as purposeful, to be ethically minded and it cultivates a positive working environment.
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- Authors: Masia, Zanele Patricia
- Date: 2017
- Subjects: Religion in the workplace , Organizational effectiveness
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/262560 , uj:27720
- Description: M.Com. (Business Management) , Abstract: Workplace spirituality is an important tool in addressing organisational performance challenges. The attributes of workplace spirituality are trust and openness, connectedness with the firm’s values and employee empowerment. At the core of workplace spirituality for organisational performance is ensuring that the employees’ performance is aligned with the firm’s values. In the current context of South Africa, State-Owned-Entities (SOE’s) are affected by low productivity, financial challenges and reputational risk. The study is focussing on workplace spirituality for organisational performance. The research adopted a qualitative research method. The population includes the entire 41,787 Eskom employees across all provinces in South Africa. From the population, a purposive non-probability sampling technique was used to identify 30 participants. A semi-structured face-to-face interview method was selected as appropriate for the study. The data collection method in this study was qualitative content analysis. Collected data was transcribed. Categories of text data in into elements and units of analysis were used to interpret the data. Qualitative content analysis method was used in the study. The key findings in the study are that workplace spirituality can be embedded in the values of the organisation. The implementation and the effectiveness of workplace spirituality rest within the employees in the organisation and the role of the managers as the facilitator of workplace spirituality. There is a positive relationship between workplace spirituality and organisational performance. When workplace spirituality is effectively implemented, it allows employees to see their work as purposeful, to be ethically minded and it cultivates a positive working environment.
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Fast-tracking authentic leadership development by means of a programme
- Wulffers, Tineke, Bussin, Mark, Hewitt, L. M. M.
- Authors: Wulffers, Tineke , Bussin, Mark , Hewitt, L. M. M.
- Date: 2016
- Subjects: Organizational effectiveness , Leadership , Conduct of life
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/226789 , uj:22938 , Citation: Wulffers, T., Bussin, M. & Hewitt, M. 2016. Fast-tracking authentic leadership development by means of a programme. SA Journal of Human Resource Management, 14(1):1-13. DOI: http://dx.doi.org/10.4102/sajhrm.v14i1.764. , ISSN: 2071-078X (Online) , ISSN: 1683-7584 (Print)
- Description: Abstract: While there is considerable literature on the definition and impact of authentic leadership (AL), there is a research gap regarding the effectiveness of AL programmes. Research purpose: The focus of this article is on the proximal programme effect of an AL development programme on executive leaders within a period of 3 months. Motivation for the study: AL has been identified not only as the root construct of positive forms of leadership but also equates to the highest level of leadership effectiveness. Leadership authenticity can take a life time to develop, and organisations need positive and ethical leadership now. An appropriate AL programme could considerably shorten the development period of a such leadership Research design, approach and method: A longitudinal qualitative programme evaluation approach was used. The participants comprised a primary group of a 10-member executive leadership team who were the AL programme participants and their respective secondary (senior, peer and subordinate) participants who provided pre- and post-programme data on the leadership authenticity of the primary participants. Main findings: The outline of the AL programme is presented with an indication of how it adhered to specific guidelines offered for development of such programmes. Findings indicate that the programme had a proximal effect of increasing AL; starting with the development of personal followed by interpersonal and professional leadership. Practical/managerial implications: An appropriate and effective AL programme could thus considerably shorten the development period of such leadership.
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- Authors: Wulffers, Tineke , Bussin, Mark , Hewitt, L. M. M.
- Date: 2016
- Subjects: Organizational effectiveness , Leadership , Conduct of life
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/226789 , uj:22938 , Citation: Wulffers, T., Bussin, M. & Hewitt, M. 2016. Fast-tracking authentic leadership development by means of a programme. SA Journal of Human Resource Management, 14(1):1-13. DOI: http://dx.doi.org/10.4102/sajhrm.v14i1.764. , ISSN: 2071-078X (Online) , ISSN: 1683-7584 (Print)
- Description: Abstract: While there is considerable literature on the definition and impact of authentic leadership (AL), there is a research gap regarding the effectiveness of AL programmes. Research purpose: The focus of this article is on the proximal programme effect of an AL development programme on executive leaders within a period of 3 months. Motivation for the study: AL has been identified not only as the root construct of positive forms of leadership but also equates to the highest level of leadership effectiveness. Leadership authenticity can take a life time to develop, and organisations need positive and ethical leadership now. An appropriate AL programme could considerably shorten the development period of a such leadership Research design, approach and method: A longitudinal qualitative programme evaluation approach was used. The participants comprised a primary group of a 10-member executive leadership team who were the AL programme participants and their respective secondary (senior, peer and subordinate) participants who provided pre- and post-programme data on the leadership authenticity of the primary participants. Main findings: The outline of the AL programme is presented with an indication of how it adhered to specific guidelines offered for development of such programmes. Findings indicate that the programme had a proximal effect of increasing AL; starting with the development of personal followed by interpersonal and professional leadership. Practical/managerial implications: An appropriate and effective AL programme could thus considerably shorten the development period of such leadership.
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Service delivery protests : media frames, single stories, and protester (bahlali) narratives
- Authors: Nkuna, Linah N.
- Date: 2016
- Subjects: Mass media - Social aspects , Press and politics , Organizational effectiveness , Broadcast journalism
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/236790 , uj:24248
- Description: M.A. (Communication Studies) , Abstract: For anyone who watches the news or reads a newspaper in South Africa, even only on occasion, the phenomenon commonly referred to as “service delivery” protests has become a norm. So pervasive is this phenomenon that it has contributed to the perception amongst some scholars of protest and social activists, that South Africa is the “protest capital of the world”. Media coverage and statistics suggest that this is certainly the case. “Service delivery” protests have escalated in frequency, violence and severity since 2002. This study compared the representation of service delivery protests in selected media texts by 3 South African news media outlets and one international media broadcaster to protesters’ own lived stories, generated by themselves (“bahlali narratives”). The study concluded that selected local media tend to depend on a normative and episodic “single story” of “service delivery” protests. A single story is any situation, event, thing, person, or group of people that is seen in only one dominant and authorized way, as if there were no other sides, angles, stories or narratives that were possible. The study found that the single story of service delivery protests in South Africa is framed around the three tropes of vandalism of property, violent demand for “services”, and the poverty of the protesters. On the other hand, the protesters’ own narratives tended to de-emphasise violence and protest altogether, with most preferring to stress the centrality of personal histories, township identities, everyday lives, and material conditions in the township. By comparing a selection of episodic media narratives to real-world protester narratives collected through face-to-face interviews, the study determines that the mediated “single story” of protests suppresses the many-sided, multiplex stories of the protesters themselves. The study concludes that normative media frames of protests are simultaneously critiqued, counterpointed and enriched by bahlali narratives.
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- Authors: Nkuna, Linah N.
- Date: 2016
- Subjects: Mass media - Social aspects , Press and politics , Organizational effectiveness , Broadcast journalism
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/236790 , uj:24248
- Description: M.A. (Communication Studies) , Abstract: For anyone who watches the news or reads a newspaper in South Africa, even only on occasion, the phenomenon commonly referred to as “service delivery” protests has become a norm. So pervasive is this phenomenon that it has contributed to the perception amongst some scholars of protest and social activists, that South Africa is the “protest capital of the world”. Media coverage and statistics suggest that this is certainly the case. “Service delivery” protests have escalated in frequency, violence and severity since 2002. This study compared the representation of service delivery protests in selected media texts by 3 South African news media outlets and one international media broadcaster to protesters’ own lived stories, generated by themselves (“bahlali narratives”). The study concluded that selected local media tend to depend on a normative and episodic “single story” of “service delivery” protests. A single story is any situation, event, thing, person, or group of people that is seen in only one dominant and authorized way, as if there were no other sides, angles, stories or narratives that were possible. The study found that the single story of service delivery protests in South Africa is framed around the three tropes of vandalism of property, violent demand for “services”, and the poverty of the protesters. On the other hand, the protesters’ own narratives tended to de-emphasise violence and protest altogether, with most preferring to stress the centrality of personal histories, township identities, everyday lives, and material conditions in the township. By comparing a selection of episodic media narratives to real-world protester narratives collected through face-to-face interviews, the study determines that the mediated “single story” of protests suppresses the many-sided, multiplex stories of the protesters themselves. The study concludes that normative media frames of protests are simultaneously critiqued, counterpointed and enriched by bahlali narratives.
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The relationship between employment brand perceptions and employer and employee brand perceptions : an exploratory case study
- Authors: Spence, Sarah Audrey
- Date: 2016
- Subjects: Branding (Marketing) , Personnel management , Organizational effectiveness , Employment - Attitudes
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/235273 , uj:24071
- Description: M.A. , Abstract: The purpose of this study was to present a valid, theoretical framework to describe and understand the relationship between the brand concepts employment, employer and employee brand and other branding concepts such as corporate brand and reputation, in order to reveal the brand value of these concepts for the organisation. A review of available literature pointed to a lack of clarity in the distinction and understanding of the relationship between employment brand and its’ components – employer and employee brands. This lack of clarity and distinction extended to related branding concepts namely corporate brand and corporate reputation. No theoretical framework had been developed in the literature which had the ability to depict and describe the relationships between employment, employer and employee brand within an organisational context. It was surmised that such a theoretical framework would have the potential to reveal the interdependent relationships which influence employment, employer and employee brand. It could also reveal the subsequent relationship of these branding concepts within, and in relation to the brand value of these concepts for an organisation. The formulation of a sound, valid theoretical framework was achieved through a multi-step research approach which included an extensive literature review and a case study analysis of an organisation in the financial services industry. The dimensions of the systems based theoretical framework constructed from the literature review were measured quantitatively by means of a survey to determine internal validity and reliability, and then qualitatively, by means of semi-structured interviews to ensure trustworthiness of the results. The quantitative and qualitative results revealed that the majority of the theoretical framework dimensions were valid and that the theoretical framework was sound. The objective of depicting, describing and defining the relationships between employment, employer and employee brand and related brand...
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- Authors: Spence, Sarah Audrey
- Date: 2016
- Subjects: Branding (Marketing) , Personnel management , Organizational effectiveness , Employment - Attitudes
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/235273 , uj:24071
- Description: M.A. , Abstract: The purpose of this study was to present a valid, theoretical framework to describe and understand the relationship between the brand concepts employment, employer and employee brand and other branding concepts such as corporate brand and reputation, in order to reveal the brand value of these concepts for the organisation. A review of available literature pointed to a lack of clarity in the distinction and understanding of the relationship between employment brand and its’ components – employer and employee brands. This lack of clarity and distinction extended to related branding concepts namely corporate brand and corporate reputation. No theoretical framework had been developed in the literature which had the ability to depict and describe the relationships between employment, employer and employee brand within an organisational context. It was surmised that such a theoretical framework would have the potential to reveal the interdependent relationships which influence employment, employer and employee brand. It could also reveal the subsequent relationship of these branding concepts within, and in relation to the brand value of these concepts for an organisation. The formulation of a sound, valid theoretical framework was achieved through a multi-step research approach which included an extensive literature review and a case study analysis of an organisation in the financial services industry. The dimensions of the systems based theoretical framework constructed from the literature review were measured quantitatively by means of a survey to determine internal validity and reliability, and then qualitatively, by means of semi-structured interviews to ensure trustworthiness of the results. The quantitative and qualitative results revealed that the majority of the theoretical framework dimensions were valid and that the theoretical framework was sound. The objective of depicting, describing and defining the relationships between employment, employer and employee brand and related brand...
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The role of Total Quality Management (TQM) practices on improving organisational performance in manufacturing and service organisations
- Authors: Sukdeo, Nita
- Date: 2016
- Subjects: Total quality management , Production management - Quality control , Industrial productivity - Measurement , Organizational effectiveness
- Language: English
- Type: Doctoral (Thesis)
- Identifier: http://hdl.handle.net/10210/213441 , uj:21153
- Description: Abstract: Total Quality Management (TQM) has been proposed to improve organisational performance and has received much consideration over the years. The purpose of this study is to examine the role of TQM elements of Leadership, Employee Involvement, Customer Focus, Strategic Planning, Supplier Relations, Process Management and Information Analysis on the organisational performance measures of Quality Improvement, Product / Service Quality, Customer Satisfaction, Employee Satisfaction and Supplier Performance, and how this essentially leads to successful Organisational Performance. Interviews were conducted with senior management on their awareness and importance of TQM on organisational performance. Thereafter, a questionnaire was administered to a simple random sample of 33 manufacturing and 32 service organisations in the Johannesburg South region. Confirmatory factor analysis and Cronbach’s Alpha Coefficient was utilised to verify the validity and reliability of the measuring instrument, respectively. Regression and correlation analysis was developed to test the relationship between the TQM elements on the five organisational performance measures. A t-test was conducted the difference between manufacturing and service organisations, in their implementation of TQM. The findings of this study indicates that the seven TQM elements have a positive influence on the five organisational performance measures. Therefore it can be accepted that TQM plays an important role in the performance and success of an organisation. The results of this study could provide valuable information for manufacturing and service organisations on improving quality and enhancing organisational performance. , D.Phil. (Engineering Management)
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- Authors: Sukdeo, Nita
- Date: 2016
- Subjects: Total quality management , Production management - Quality control , Industrial productivity - Measurement , Organizational effectiveness
- Language: English
- Type: Doctoral (Thesis)
- Identifier: http://hdl.handle.net/10210/213441 , uj:21153
- Description: Abstract: Total Quality Management (TQM) has been proposed to improve organisational performance and has received much consideration over the years. The purpose of this study is to examine the role of TQM elements of Leadership, Employee Involvement, Customer Focus, Strategic Planning, Supplier Relations, Process Management and Information Analysis on the organisational performance measures of Quality Improvement, Product / Service Quality, Customer Satisfaction, Employee Satisfaction and Supplier Performance, and how this essentially leads to successful Organisational Performance. Interviews were conducted with senior management on their awareness and importance of TQM on organisational performance. Thereafter, a questionnaire was administered to a simple random sample of 33 manufacturing and 32 service organisations in the Johannesburg South region. Confirmatory factor analysis and Cronbach’s Alpha Coefficient was utilised to verify the validity and reliability of the measuring instrument, respectively. Regression and correlation analysis was developed to test the relationship between the TQM elements on the five organisational performance measures. A t-test was conducted the difference between manufacturing and service organisations, in their implementation of TQM. The findings of this study indicates that the seven TQM elements have a positive influence on the five organisational performance measures. Therefore it can be accepted that TQM plays an important role in the performance and success of an organisation. The results of this study could provide valuable information for manufacturing and service organisations on improving quality and enhancing organisational performance. , D.Phil. (Engineering Management)
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The significance of facilitation skills for business process engineering : financial institutions
- Authors: Choshi, Madimetja Frans
- Date: 2016
- Subjects: Reengineering (Management) , Organizational effectiveness , Management information systems , Strategic planning , Financial institutions
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/213386 , uj:21146
- Description: Abstract: The aim of this study is to investigate the lack of communication and facilitation skills negatively affecting the success of business process improvement projects conducted by engineers within the financial institutions. Recent studies have shown that successful and sustainable process improvement initiatives partially dependent on stakeholder (all levels) support and buy-in within any service industry. Resistance by the stakeholders has become a major concern in implementing improvement initiatives because the project outcomes are not clearly understood. An organisations ability to constantly improve processes enables it to constantly meet customer expectations and protect or improve its competitive edge. The first chapter provides insights on the certain causes and failures of business process improvement initiatives based on the research title. The chapter highlights certain information from past research conducted within the background and introduction. It further provides the significance of the study, brief introduction to each chapter and objectives the researcher wanted to achieve. In chapter two, literature information is provided to further support the study conducted. The literature focuses on business processes, business process improvement, common best practise methodologies and how they relate to facilitation. A survey was conducted by 21 experienced process engineers to analyse the process improvement projects failures researched. The outcomes indicated that most projects fail as a result of lack of leadership support, poor change management and project buy-in. The researcher further provides recommendations on how to better manage, get support and implement successful business process initiatives using facilitation skills. The researcher perceives facilitation skills as the added catalyst to ensuring positive outcome for business process improvement initiatives. The researcher anticipates that information will provide readers with a different perspective of the challenges experienced by engineers in service industries and ideas for future development of business process improvement methodology. , M.Ing. (Engineering Management)
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- Authors: Choshi, Madimetja Frans
- Date: 2016
- Subjects: Reengineering (Management) , Organizational effectiveness , Management information systems , Strategic planning , Financial institutions
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/213386 , uj:21146
- Description: Abstract: The aim of this study is to investigate the lack of communication and facilitation skills negatively affecting the success of business process improvement projects conducted by engineers within the financial institutions. Recent studies have shown that successful and sustainable process improvement initiatives partially dependent on stakeholder (all levels) support and buy-in within any service industry. Resistance by the stakeholders has become a major concern in implementing improvement initiatives because the project outcomes are not clearly understood. An organisations ability to constantly improve processes enables it to constantly meet customer expectations and protect or improve its competitive edge. The first chapter provides insights on the certain causes and failures of business process improvement initiatives based on the research title. The chapter highlights certain information from past research conducted within the background and introduction. It further provides the significance of the study, brief introduction to each chapter and objectives the researcher wanted to achieve. In chapter two, literature information is provided to further support the study conducted. The literature focuses on business processes, business process improvement, common best practise methodologies and how they relate to facilitation. A survey was conducted by 21 experienced process engineers to analyse the process improvement projects failures researched. The outcomes indicated that most projects fail as a result of lack of leadership support, poor change management and project buy-in. The researcher further provides recommendations on how to better manage, get support and implement successful business process initiatives using facilitation skills. The researcher perceives facilitation skills as the added catalyst to ensuring positive outcome for business process improvement initiatives. The researcher anticipates that information will provide readers with a different perspective of the challenges experienced by engineers in service industries and ideas for future development of business process improvement methodology. , M.Ing. (Engineering Management)
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The development of an information model for the management of an employee assistance programme
- Authors: Roestenburg, Willem
- Date: 2015-09-30
- Subjects: Employee assistance programs - South Africa , Organizational effectiveness , Information technology - Management , Information services - Management
- Type: Thesis
- Identifier: uj:14217 , http://hdl.handle.net/10210/14667
- Description: M.A. , Please refer to full text to view abstract
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- Authors: Roestenburg, Willem
- Date: 2015-09-30
- Subjects: Employee assistance programs - South Africa , Organizational effectiveness , Information technology - Management , Information services - Management
- Type: Thesis
- Identifier: uj:14217 , http://hdl.handle.net/10210/14667
- Description: M.A. , Please refer to full text to view abstract
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An optimised portfolio management model, incorporating best practices
- Authors: Naidoo, Yogan
- Date: 2015-06-29
- Subjects: Organizational effectiveness , Portfolio management , Strategic planning , Rate of return , Engineering - Management
- Type: Thesis
- Identifier: uj:13646 , http://hdl.handle.net/10210/13830
- Description: M.Ing. (Engineering Management) , Driving sustainability, optimising return on investments and cultivating a competitive market advantage, are imperative for organisational success and growth. In order to achieve the business objectives and value proposition, effective management strategies must be efficiently implemented, monitored and controlled. Failure to do so ultimately result in; financial loss due to increased capital and operational expenditure, schedule slippages, substandard delivery on quality and depreciation of market share. This research paper investigates and discusses management strategies with the focus on integration of effective portfolio management, efficient system development life cycles and optimal project control to ultimately drive organisational sustainability and growth. With the aid of this research, optimal decisions on project/organisational venture selection can be made. Furthermore, integrating portfolio management strategies with system development life cycles and optimal project control strategies, will optimise an organisational portfolio and enhance the probability of project and organisational success.
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- Authors: Naidoo, Yogan
- Date: 2015-06-29
- Subjects: Organizational effectiveness , Portfolio management , Strategic planning , Rate of return , Engineering - Management
- Type: Thesis
- Identifier: uj:13646 , http://hdl.handle.net/10210/13830
- Description: M.Ing. (Engineering Management) , Driving sustainability, optimising return on investments and cultivating a competitive market advantage, are imperative for organisational success and growth. In order to achieve the business objectives and value proposition, effective management strategies must be efficiently implemented, monitored and controlled. Failure to do so ultimately result in; financial loss due to increased capital and operational expenditure, schedule slippages, substandard delivery on quality and depreciation of market share. This research paper investigates and discusses management strategies with the focus on integration of effective portfolio management, efficient system development life cycles and optimal project control to ultimately drive organisational sustainability and growth. With the aid of this research, optimal decisions on project/organisational venture selection can be made. Furthermore, integrating portfolio management strategies with system development life cycles and optimal project control strategies, will optimise an organisational portfolio and enhance the probability of project and organisational success.
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