Examining the role of knowledge management and technology operating capabilities in the development of customer-centric organisational systems
- Munyanyi, Watson, Pooe, David
- Authors: Munyanyi, Watson , Pooe, David
- Date: 2019
- Subjects: Knowledge management , Technology operating capabilities , Customer-centric organisational systems
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/404566 , uj:33934 , Citation: Munyanyi, W. & Pooe, D., 2019, ‘Examining the role of knowledge management and technology operating capabilities in the development of customercentric organisational systems’, Acta Commercii 19(2), a647. https://doi.org/ 10.4102/ac.v19i2.647 , ISSN: (Online) 1684-1999
- Description: Abstract: Orientation: Over the years technological competence and knowledge management have grown in significance in relation to strategic management of firms. Research purpose: The aim of the study was to examine the role of knowledge management and technology operating capabilities in the development of customer-centric organisational systems for small and medium enterprises in Zimbabwe. Motivation for the study: The dynamism in the business environment, coupled with the proliferation in technological advancements, is forcing firms to reorient themselves, especially towards customer centrism. Research design, approach and method: Based on a cross-sectional survey conducted on 388 firms in Zimbabwe, this study sought to investigate the influence of knowledge management capabilities and technology operating capabilities on the ability of small and medium enterprises to create customer-centric organisational systems. A five-point Likert scale questionnaire was used to collect data from simple, randomly selected small firms, and structural equation modelling was used to test the direction and significance of the proposed relationships. Main findings: The study found that there are positive relationships between the two dimensions of knowledge management capability and one technological competence dimension. Practical/managerial implications: Because external knowledge searches have become progressively significant for small and medium enterprises to attain and maintain a competitive advantage, the study findings demonstrate that knowledge acquisition and transformation are also essential for firms to create customer-oriented organisational systems. Contribution/value-add: The novelty in this study is that it decomposes absorptive capacity and technological competences and assesses the individual dimensions’ influence on the dependent variable, thereby enhancing exhaustive understanding while avoiding theoretical misspecifications and empirical contradictions.
- Full Text:
- Authors: Munyanyi, Watson , Pooe, David
- Date: 2019
- Subjects: Knowledge management , Technology operating capabilities , Customer-centric organisational systems
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/404566 , uj:33934 , Citation: Munyanyi, W. & Pooe, D., 2019, ‘Examining the role of knowledge management and technology operating capabilities in the development of customercentric organisational systems’, Acta Commercii 19(2), a647. https://doi.org/ 10.4102/ac.v19i2.647 , ISSN: (Online) 1684-1999
- Description: Abstract: Orientation: Over the years technological competence and knowledge management have grown in significance in relation to strategic management of firms. Research purpose: The aim of the study was to examine the role of knowledge management and technology operating capabilities in the development of customer-centric organisational systems for small and medium enterprises in Zimbabwe. Motivation for the study: The dynamism in the business environment, coupled with the proliferation in technological advancements, is forcing firms to reorient themselves, especially towards customer centrism. Research design, approach and method: Based on a cross-sectional survey conducted on 388 firms in Zimbabwe, this study sought to investigate the influence of knowledge management capabilities and technology operating capabilities on the ability of small and medium enterprises to create customer-centric organisational systems. A five-point Likert scale questionnaire was used to collect data from simple, randomly selected small firms, and structural equation modelling was used to test the direction and significance of the proposed relationships. Main findings: The study found that there are positive relationships between the two dimensions of knowledge management capability and one technological competence dimension. Practical/managerial implications: Because external knowledge searches have become progressively significant for small and medium enterprises to attain and maintain a competitive advantage, the study findings demonstrate that knowledge acquisition and transformation are also essential for firms to create customer-oriented organisational systems. Contribution/value-add: The novelty in this study is that it decomposes absorptive capacity and technological competences and assesses the individual dimensions’ influence on the dependent variable, thereby enhancing exhaustive understanding while avoiding theoretical misspecifications and empirical contradictions.
- Full Text:
Knowledge-based automation and new workforce implementation at a financial institution
- Authors: Elsworth, Catherine
- Date: 2018
- Subjects: Industrial revolution , Artificial intelligence , Banks and banking - Technological innovations , Banks and banking - Customer services , Knowledge management , Banks and banking - Information technology
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/402839 , uj:33730
- Description: Abstract : Intelligent Automation (IA) entails advanced knowledge-based technologies associated with the so-called Fourth Industrial Revolution (4IR). In this study, the phrase “IA journey” refers to the processes of knowledge-based automation and new workforce implementation. The study’s unit of analysis is not as much the IA journey itself, rather it is an analysis of what constitutes a balanced approach to IA implementation and adoption within an organisation. For example, employees’ feelings of uncertainty during an organisation’s IA journey could cause an imbalance in staff morale and resistance from employees to adapt to the changes. Therefore, the main research question of this study is: What are the components of a balanced approach to knowledge-based automation and new workforce implementation of a financial institution? The research question aligns to the world of service delivery that is changing at an alarming rate, with customers expecting fast, personalised, digital service. The landscape for financial institutions is changing, for example, traditional competitors are taking steps to meet customer demands and non-traditional competitors are entering the market place, threatening the existence of traditional financial institutions, commonly referred to as banks. The literature reveals that the evolution of Internet usage and the influence of social media and smart phones have increased the significance of technology and digital service in the financial services industry. Adoptions of these technologies is vital if traditional banks want to remain relevant in the market where financial technologies companies (Fintechs), and small, digitally nimble start-ups can provide the quick, personalised service that customers expect. Already many financial institutions have started to investigate the opportunities that technologies such as IA and chatbots provide. The potential of chatbot technology to improve customer experience and reduce operational costs make it an attractive option for organisations to consider. Literature reveals that the cost of implementation of this technology is a fraction of the cost of legacy system re-writes. The ability of this technology to integrate with existing systems and improve turnaround time and service to customers makes the IA journey a favourable choice. The IA journey of one South African Financial Institution (SAFI) formed the focus of this study. Research was conducted within the SAFI into the application of this technology across the organisation to understand the impact that the changes experienced had on the employees of the organisation. Understanding how these changes impact employees helps in determining the best ways to manage the changes in order to develop a balanced approach to implementation and adaption of IA within an organisation. The empirical study followed a qualitative research design, featuring qualitative data collection and analysis techniques. Secondary data were collected and displayed in order to show case v hoe IA project were implemented into the organisation. The philosophical paradigm that suited a study of this nature was interpretivism as the research was socially constructed in its aim to understand the adoption processes of the organisation implementing an IA programme. The research followed an inductive approach as the study’s conceptual framework was developed based on data collected and conclusions drawn through the analysis of this data. The study involved the collection of data through the use of interviews conducted across junior and senior management levels within the business units impacted by the changes associated with the IA journey. The aim of these interviews was to gain an understanding of employees’ perceptions of the IA journey across the organisation as well as understand the experiences of those involved in the IA programme. Secondary data was also collected from five SAFI use cases, which provided a rich source for quantitative data. The presentation of results regarding the outcomes of use cases implemented across the organisation is in accordance to the University of Johannesburg Code of Academic and Research Ethics. The research findings informed the development of a conceptual framework, which can be used to encourage a balanced approach towards IA implementation and adoption throughout an organisation that is experiencing major changes. This study reveals that employees’ fears of the changes need to be identified and managed early in order to avoid resistance to the changes and negative perceptions of the technology being created. The conceptual framework identifies the components that a financial institution can use in its balanced approach to increase adoption and reduce fears. Moreover, the study revealed the need for organisations to invest in technologies of the future and the benefits that this technology can have for the organisation. Customer experience and expectations form a vital part of any organisation and the lessons learnt in the value this technology can provide in creating a great customer experience are invaluable. The study revealed that there is a difference between digitisation and automation and that knowledge-based automation technology plays a key role in enabling a digital customer experience... , M.Phil. (Information Management)
- Full Text:
- Authors: Elsworth, Catherine
- Date: 2018
- Subjects: Industrial revolution , Artificial intelligence , Banks and banking - Technological innovations , Banks and banking - Customer services , Knowledge management , Banks and banking - Information technology
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/402839 , uj:33730
- Description: Abstract : Intelligent Automation (IA) entails advanced knowledge-based technologies associated with the so-called Fourth Industrial Revolution (4IR). In this study, the phrase “IA journey” refers to the processes of knowledge-based automation and new workforce implementation. The study’s unit of analysis is not as much the IA journey itself, rather it is an analysis of what constitutes a balanced approach to IA implementation and adoption within an organisation. For example, employees’ feelings of uncertainty during an organisation’s IA journey could cause an imbalance in staff morale and resistance from employees to adapt to the changes. Therefore, the main research question of this study is: What are the components of a balanced approach to knowledge-based automation and new workforce implementation of a financial institution? The research question aligns to the world of service delivery that is changing at an alarming rate, with customers expecting fast, personalised, digital service. The landscape for financial institutions is changing, for example, traditional competitors are taking steps to meet customer demands and non-traditional competitors are entering the market place, threatening the existence of traditional financial institutions, commonly referred to as banks. The literature reveals that the evolution of Internet usage and the influence of social media and smart phones have increased the significance of technology and digital service in the financial services industry. Adoptions of these technologies is vital if traditional banks want to remain relevant in the market where financial technologies companies (Fintechs), and small, digitally nimble start-ups can provide the quick, personalised service that customers expect. Already many financial institutions have started to investigate the opportunities that technologies such as IA and chatbots provide. The potential of chatbot technology to improve customer experience and reduce operational costs make it an attractive option for organisations to consider. Literature reveals that the cost of implementation of this technology is a fraction of the cost of legacy system re-writes. The ability of this technology to integrate with existing systems and improve turnaround time and service to customers makes the IA journey a favourable choice. The IA journey of one South African Financial Institution (SAFI) formed the focus of this study. Research was conducted within the SAFI into the application of this technology across the organisation to understand the impact that the changes experienced had on the employees of the organisation. Understanding how these changes impact employees helps in determining the best ways to manage the changes in order to develop a balanced approach to implementation and adaption of IA within an organisation. The empirical study followed a qualitative research design, featuring qualitative data collection and analysis techniques. Secondary data were collected and displayed in order to show case v hoe IA project were implemented into the organisation. The philosophical paradigm that suited a study of this nature was interpretivism as the research was socially constructed in its aim to understand the adoption processes of the organisation implementing an IA programme. The research followed an inductive approach as the study’s conceptual framework was developed based on data collected and conclusions drawn through the analysis of this data. The study involved the collection of data through the use of interviews conducted across junior and senior management levels within the business units impacted by the changes associated with the IA journey. The aim of these interviews was to gain an understanding of employees’ perceptions of the IA journey across the organisation as well as understand the experiences of those involved in the IA programme. Secondary data was also collected from five SAFI use cases, which provided a rich source for quantitative data. The presentation of results regarding the outcomes of use cases implemented across the organisation is in accordance to the University of Johannesburg Code of Academic and Research Ethics. The research findings informed the development of a conceptual framework, which can be used to encourage a balanced approach towards IA implementation and adoption throughout an organisation that is experiencing major changes. This study reveals that employees’ fears of the changes need to be identified and managed early in order to avoid resistance to the changes and negative perceptions of the technology being created. The conceptual framework identifies the components that a financial institution can use in its balanced approach to increase adoption and reduce fears. Moreover, the study revealed the need for organisations to invest in technologies of the future and the benefits that this technology can have for the organisation. Customer experience and expectations form a vital part of any organisation and the lessons learnt in the value this technology can provide in creating a great customer experience are invaluable. The study revealed that there is a difference between digitisation and automation and that knowledge-based automation technology plays a key role in enabling a digital customer experience... , M.Phil. (Information Management)
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The commercialisation lifecycle of a knowledge management consulting firm in the fourth industrial revolution
- Authors: De Koker, Lucian Theodoric
- Date: 2018
- Subjects: Knowledge management , Industrial revolution , Artificial intelligence , Internet of things
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/415004 , uj:35021
- Description: Abstract: Current situation in business, economies and the world indicate that artificial intelligence (AI), the Internet of Things (IoT) and robotics are some of the technologies that is and will continue to have a tremendous impact on businesses, economies and everyday human life. These technologies amongst others are reshaping the global landscape and business ecosystems and the manner in which business is conducted in the fourth industrial revolution (4IR). Generic commercialisation lifecycles and business models require adaptation in the 4IR, which will aid successful business for a knowledge management (KM) consulting firm. The study focussed on conceptualising and developing a commercialisation lifecycle (CLC) for a KM consulting firm in the 4IR. The research objective was to conceptualise a business model canvas (BMC) and develop an IKM framework that can be used specifically by a KM consulting firm, including entrepreneurs, small businesses and professional business consulting firms in the 4IR. Literature shows that commercialisation lifecycles and business models need to change continuously, especially on the front of the 4IR. To remain competitive and sustain a healthy business, KM consulting firms will need to upskill and improve current business operations. Upskilling, changing and preparing for the 4IR, give competitive advantage over competitors. New technologies need to be embraced and harnessed to exploit the innovative capabilities and value add new technologies offer. With an improved, adapted and updated CLC and BMC in place, a KM consulting firm will be able to provide innovative services to clients, ensuring profitability. The research methodology for the study was qualitative in nature, with an inductive and exploratory approach. Grounded in the interpretivist paradigm, the inductive approach allowed the study to explore a specific phenomenon and identify themes in order to explain patterns. A conceptual framework was developed, using existing literature, to conceptualise a CLC for a KM consulting firm in the 4IR. Data was collected through content analysis and in-depth faceto- face interviews, through multi-method qualitative research. Purposive sampling was selected to determine the 4 participants for the interviews, through critical case sampling, allowing 3 participants to be interviewed and the fourth participant to be used for testing the findings of the interviews. Interviews and testing of the interviews were transcribed, coded, and categorised through the Data Analysis Spiral. Research findings, through triangulation found that the conceptualisation and development of a CLC is crucial; that the conceptualisation of a BMC is crucial; and that new services and the development of an IKM framework is crucial; which will allow a KM consulting firm, including entrepreneurs, small businesses and professional business consulting firms to be successful in the 4IR. Results showed that the CLC, the BMC, new services and the IKM framework, need... , M.Phil. (Information Management)
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- Authors: De Koker, Lucian Theodoric
- Date: 2018
- Subjects: Knowledge management , Industrial revolution , Artificial intelligence , Internet of things
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/415004 , uj:35021
- Description: Abstract: Current situation in business, economies and the world indicate that artificial intelligence (AI), the Internet of Things (IoT) and robotics are some of the technologies that is and will continue to have a tremendous impact on businesses, economies and everyday human life. These technologies amongst others are reshaping the global landscape and business ecosystems and the manner in which business is conducted in the fourth industrial revolution (4IR). Generic commercialisation lifecycles and business models require adaptation in the 4IR, which will aid successful business for a knowledge management (KM) consulting firm. The study focussed on conceptualising and developing a commercialisation lifecycle (CLC) for a KM consulting firm in the 4IR. The research objective was to conceptualise a business model canvas (BMC) and develop an IKM framework that can be used specifically by a KM consulting firm, including entrepreneurs, small businesses and professional business consulting firms in the 4IR. Literature shows that commercialisation lifecycles and business models need to change continuously, especially on the front of the 4IR. To remain competitive and sustain a healthy business, KM consulting firms will need to upskill and improve current business operations. Upskilling, changing and preparing for the 4IR, give competitive advantage over competitors. New technologies need to be embraced and harnessed to exploit the innovative capabilities and value add new technologies offer. With an improved, adapted and updated CLC and BMC in place, a KM consulting firm will be able to provide innovative services to clients, ensuring profitability. The research methodology for the study was qualitative in nature, with an inductive and exploratory approach. Grounded in the interpretivist paradigm, the inductive approach allowed the study to explore a specific phenomenon and identify themes in order to explain patterns. A conceptual framework was developed, using existing literature, to conceptualise a CLC for a KM consulting firm in the 4IR. Data was collected through content analysis and in-depth faceto- face interviews, through multi-method qualitative research. Purposive sampling was selected to determine the 4 participants for the interviews, through critical case sampling, allowing 3 participants to be interviewed and the fourth participant to be used for testing the findings of the interviews. Interviews and testing of the interviews were transcribed, coded, and categorised through the Data Analysis Spiral. Research findings, through triangulation found that the conceptualisation and development of a CLC is crucial; that the conceptualisation of a BMC is crucial; and that new services and the development of an IKM framework is crucial; which will allow a KM consulting firm, including entrepreneurs, small businesses and professional business consulting firms to be successful in the 4IR. Results showed that the CLC, the BMC, new services and the IKM framework, need... , M.Phil. (Information Management)
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The need for process-aware knowledge management systems in South Africa
- Authors: Mabe, Kagiso
- Date: 2018
- Subjects: Knowledge management , Knowledge management systems , Benefits
- Language: English
- Type: Conference proceeding
- Identifier: http://hdl.handle.net/10210/289418 , uj:31401 , Citation: Mabe, K. 2018. The need for process-aware knowledge management systems in South Africa.
- Description: Abstract: This study had as an aim to identify whether there is a need for process-aware knowledge management (KM) systems in South Africa. The research question that had to be answered was: Is there a need for process-aware knowledge management systems in South Africa? As such, the study focused on the benefits of KM systems, whether there is a need for processaware KM systems, as well as the challenges associated with implementing KM systems in the context of the South African environment. The methodological choice utilised was the mono-method qualitative, which according to Azorín and Cameron (2010), refers to the use of either quantitative or qualitative methods. As such, qualitative means were used as a tool to examine the main objective: To determine whether there is a need for process-aware KM systems to be implemented in South African organisations. In tackling the objectives, a literature review was used together with nonstandardised, semi-structured interviews of 5 participants working at a knowledge management consulting firm. In the end, it was found that South Africa is still in the first stage of KM, which is the initiation stage. This stage mainly focuses on increasing awareness of the field. This suggests that South African organisations are at a stage where introducing a system has more to do with how people will react to it as opposed to what the system does. Another key finding was that the attitude of people is more important than implementing a system. At this early stage of KM in South Africa, a KM system is regarded as only an enabler, meaning, it does not matter what system you implement, should people not use it or should they reject it, then organisations would have wasted resources in implementing the system. As such, it is more important to have measures in place that encourage positive attitudes towards any system that is implemented. A system being process-aware has little effect on the success of the system.
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- Authors: Mabe, Kagiso
- Date: 2018
- Subjects: Knowledge management , Knowledge management systems , Benefits
- Language: English
- Type: Conference proceeding
- Identifier: http://hdl.handle.net/10210/289418 , uj:31401 , Citation: Mabe, K. 2018. The need for process-aware knowledge management systems in South Africa.
- Description: Abstract: This study had as an aim to identify whether there is a need for process-aware knowledge management (KM) systems in South Africa. The research question that had to be answered was: Is there a need for process-aware knowledge management systems in South Africa? As such, the study focused on the benefits of KM systems, whether there is a need for processaware KM systems, as well as the challenges associated with implementing KM systems in the context of the South African environment. The methodological choice utilised was the mono-method qualitative, which according to Azorín and Cameron (2010), refers to the use of either quantitative or qualitative methods. As such, qualitative means were used as a tool to examine the main objective: To determine whether there is a need for process-aware KM systems to be implemented in South African organisations. In tackling the objectives, a literature review was used together with nonstandardised, semi-structured interviews of 5 participants working at a knowledge management consulting firm. In the end, it was found that South Africa is still in the first stage of KM, which is the initiation stage. This stage mainly focuses on increasing awareness of the field. This suggests that South African organisations are at a stage where introducing a system has more to do with how people will react to it as opposed to what the system does. Another key finding was that the attitude of people is more important than implementing a system. At this early stage of KM in South Africa, a KM system is regarded as only an enabler, meaning, it does not matter what system you implement, should people not use it or should they reject it, then organisations would have wasted resources in implementing the system. As such, it is more important to have measures in place that encourage positive attitudes towards any system that is implemented. A system being process-aware has little effect on the success of the system.
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A consulting strategy dealing with management constraints of self-service business intelligence
- Authors: Gaorekwe, Sedigilwe Vincent
- Date: 2017
- Subjects: Knowledge management , Information technology , Business intelligence , Self-service (Economics) , Systems integration
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/272659 , uj:29034
- Description: M.Com. (Business Management) , Abstract: For many organisations, as business needs change, the need for better decision support systems increases. Which is why many organisations today embark on a journey of transitioning from traditional way of doing business intelligence to self-service business intelligence (SSBI). As is with many a new technology, SSBI presents different challenges to companies, therefore, to effectively deal with these challenges, it is critical to align IT and business strategies. To get real value out of the investment made on SSBI, companies tend to outsource the implementation and management of the solution to known consulting firms to assist them with effective ways of dealing with challenges posed by the solution. Which is why this study embarked on a journey of developing a practical working framework for a consulting firm named C-firm, which can then be used as a strategy to deal with management constraints of SSBI for its clients. A single case study was conducted between C-Firm and its clients to explore management constraints of SSBI, which include data governance and management, supporting infrastructure, context, and systems integration, and to subsequently develop a practical working framework for implementing and managing SSBI solution. The interactive approach model by Maxwell Loomis (2003), informed this case study research design. The flexibility of the interactive approach model best suited this study because it allowed different components of the study to interact with each other. A conceptual framework, which is one of the components of the interactive approach model, helped the researcher to focus on those factors that could assist in gaining understanding of the management issues associated with SSBI and how C-Firm can assist its clients in dealing with those issues. The research choice for this study was mixed method, mixed-model research. This means quantitative and qualitative data were collected, and researcher used quantitative analysis procedures to report on the findings. Data collection instruments used were semi structured interviews and an online questionnaire with open-ended and close-ended questions. The empirical study involved gathering data from both C-Firm’s employees and its clients. The research participants were nineteen (19) BI developers from C-Firm, and from C-Firm’s clients’ nine (9) BI developers and five (5) BI managers. The key findings of the empirical study in terms of data governance and management, supporting infrastructure, context, and systems integration were then used to develop a...
- Full Text:
- Authors: Gaorekwe, Sedigilwe Vincent
- Date: 2017
- Subjects: Knowledge management , Information technology , Business intelligence , Self-service (Economics) , Systems integration
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/272659 , uj:29034
- Description: M.Com. (Business Management) , Abstract: For many organisations, as business needs change, the need for better decision support systems increases. Which is why many organisations today embark on a journey of transitioning from traditional way of doing business intelligence to self-service business intelligence (SSBI). As is with many a new technology, SSBI presents different challenges to companies, therefore, to effectively deal with these challenges, it is critical to align IT and business strategies. To get real value out of the investment made on SSBI, companies tend to outsource the implementation and management of the solution to known consulting firms to assist them with effective ways of dealing with challenges posed by the solution. Which is why this study embarked on a journey of developing a practical working framework for a consulting firm named C-firm, which can then be used as a strategy to deal with management constraints of SSBI for its clients. A single case study was conducted between C-Firm and its clients to explore management constraints of SSBI, which include data governance and management, supporting infrastructure, context, and systems integration, and to subsequently develop a practical working framework for implementing and managing SSBI solution. The interactive approach model by Maxwell Loomis (2003), informed this case study research design. The flexibility of the interactive approach model best suited this study because it allowed different components of the study to interact with each other. A conceptual framework, which is one of the components of the interactive approach model, helped the researcher to focus on those factors that could assist in gaining understanding of the management issues associated with SSBI and how C-Firm can assist its clients in dealing with those issues. The research choice for this study was mixed method, mixed-model research. This means quantitative and qualitative data were collected, and researcher used quantitative analysis procedures to report on the findings. Data collection instruments used were semi structured interviews and an online questionnaire with open-ended and close-ended questions. The empirical study involved gathering data from both C-Firm’s employees and its clients. The research participants were nineteen (19) BI developers from C-Firm, and from C-Firm’s clients’ nine (9) BI developers and five (5) BI managers. The key findings of the empirical study in terms of data governance and management, supporting infrastructure, context, and systems integration were then used to develop a...
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Effective knowledge sharing tools for knowledge workers
- Authors: Prinsloo, Zachda
- Date: 2017
- Subjects: Knowledge workers , Knowledge management
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/283679 , uj:30605
- Description: M.Com. (Business Management) , Abstract: This study investigated the use and perceived value of Knowledge Sharing (KS) tools among Knowledge Workers (KWs). KWs are a distinct category of specialist workers that are well educated and highly qualified in manipulating data, information and knowledge. Organisations often make significant investments in KS tools for KWs but know little about how and why KWs use them and how these tools improve their productivity. This said, KW’s have both motivators and barriers to KS and it is important to understand as only when the individual KWs knowledge is shared, can the organisation leverage the collective knowledge for competitive advantage. As such, the objectives of this study was threefold, firstly to analyse which tools KWs use to share knowledge, secondly to identify motivators and barriers to KS among KWs and lastly to recommend improvements in the effective usage of KS tools. The selected research philosophy for this study is pragmatism and focuses on practical applied research and the integration of different perspectives to assist with the interpretation of the data. A mixed method exploratory sequential design, using both qualitative and quantitative data and methods, was used for the study. KWs were divided on the type of KS tool they preferred to use, with some preferring face-to-face meetings and others preferring ICT tools including email, SharePoint and shared drives. Various factors including the KWs commitment and the system’s functionality play a role when KW’s consider KS. Recommendations to improve the effectiveness of KS tool usage in the organisation include the standardisation of KS processes, procedures and routines, as well as documented guidelines and training on KS tool usage, connecting KWs as well as improving the current KS tools used in the division. The study enables the organisation to improve their ability to select and implement effective KS tools for KW’s in the organisation.
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- Authors: Prinsloo, Zachda
- Date: 2017
- Subjects: Knowledge workers , Knowledge management
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/283679 , uj:30605
- Description: M.Com. (Business Management) , Abstract: This study investigated the use and perceived value of Knowledge Sharing (KS) tools among Knowledge Workers (KWs). KWs are a distinct category of specialist workers that are well educated and highly qualified in manipulating data, information and knowledge. Organisations often make significant investments in KS tools for KWs but know little about how and why KWs use them and how these tools improve their productivity. This said, KW’s have both motivators and barriers to KS and it is important to understand as only when the individual KWs knowledge is shared, can the organisation leverage the collective knowledge for competitive advantage. As such, the objectives of this study was threefold, firstly to analyse which tools KWs use to share knowledge, secondly to identify motivators and barriers to KS among KWs and lastly to recommend improvements in the effective usage of KS tools. The selected research philosophy for this study is pragmatism and focuses on practical applied research and the integration of different perspectives to assist with the interpretation of the data. A mixed method exploratory sequential design, using both qualitative and quantitative data and methods, was used for the study. KWs were divided on the type of KS tool they preferred to use, with some preferring face-to-face meetings and others preferring ICT tools including email, SharePoint and shared drives. Various factors including the KWs commitment and the system’s functionality play a role when KW’s consider KS. Recommendations to improve the effectiveness of KS tool usage in the organisation include the standardisation of KS processes, procedures and routines, as well as documented guidelines and training on KS tool usage, connecting KWs as well as improving the current KS tools used in the division. The study enables the organisation to improve their ability to select and implement effective KS tools for KW’s in the organisation.
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Enhancing the effectiveness of a knowledge management toolkit in a professional services firm
- Authors: Chetty, Lameshnee
- Date: 2017
- Subjects: Information resources management , Corporate culture , Knowledge management
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/246168 , uj:25513
- Description: M.Phil. (Information Management) , Abstract: This study seeks to discover the efficiency of the current knowledge management toolkit for client facing professionals in a professional services firm in South Africa (The PSF). The efficiency of the toolkit determines the overall value of the knowledge management programme in the organisation. The objective of the study conducted during 2016 as evaluation research was threefold. Firstly, to determine how the current knowledge management toolkit was providing solutions to client facing employees. Secondly, to identify what the gaps were in the current knowledge management toolkit. Thirdly, to determine what needed to be implemented to improve the efficiency of the knowledge management toolkit. A pragmatism philosophy was used for this study because the research takes into account various perspectives to interpret the data. The sample on whom this research was conducted was 30 participants who possess the following criteria: employees who work in client account teams, employees who work on strategic and target clients, and employees who ensure client sustainability for existing clients. Semi structured interviews were used to collect data to help determine which knowledge management tools worked well, which tools were not working well, and what can be included or improved on. This research gives an overview of how the knowledge management toolkit was being used in The PSF and how it can be improved on in order to enhance client engagements and provide a competitive advantage. Evaluation of the toolkit overall depicts that the experience tool, one of eight tools in The PSF’s KM toolkit, was the tool that added the most value to the organisation. The results of this research give clear indication of areas of improvement which should be considered. Most significantly, the collaboration tool was rated the least valuable to the organisation; however, it does have the potential to increase its value by implementing the necessary recommendations. The study enabled the organisation to strategically position the knowledge management toolkit towards adding value for client engagements.
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- Authors: Chetty, Lameshnee
- Date: 2017
- Subjects: Information resources management , Corporate culture , Knowledge management
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/246168 , uj:25513
- Description: M.Phil. (Information Management) , Abstract: This study seeks to discover the efficiency of the current knowledge management toolkit for client facing professionals in a professional services firm in South Africa (The PSF). The efficiency of the toolkit determines the overall value of the knowledge management programme in the organisation. The objective of the study conducted during 2016 as evaluation research was threefold. Firstly, to determine how the current knowledge management toolkit was providing solutions to client facing employees. Secondly, to identify what the gaps were in the current knowledge management toolkit. Thirdly, to determine what needed to be implemented to improve the efficiency of the knowledge management toolkit. A pragmatism philosophy was used for this study because the research takes into account various perspectives to interpret the data. The sample on whom this research was conducted was 30 participants who possess the following criteria: employees who work in client account teams, employees who work on strategic and target clients, and employees who ensure client sustainability for existing clients. Semi structured interviews were used to collect data to help determine which knowledge management tools worked well, which tools were not working well, and what can be included or improved on. This research gives an overview of how the knowledge management toolkit was being used in The PSF and how it can be improved on in order to enhance client engagements and provide a competitive advantage. Evaluation of the toolkit overall depicts that the experience tool, one of eight tools in The PSF’s KM toolkit, was the tool that added the most value to the organisation. The results of this research give clear indication of areas of improvement which should be considered. Most significantly, the collaboration tool was rated the least valuable to the organisation; however, it does have the potential to increase its value by implementing the necessary recommendations. The study enabled the organisation to strategically position the knowledge management toolkit towards adding value for client engagements.
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Knowledge sharing barriers in an academic library environment
- Potgieter, Andrea, Radebe, Jabu
- Authors: Potgieter, Andrea , Radebe, Jabu
- Date: 2017
- Subjects: Knowledge sharing barriers , Knowledge management , Academic libraries
- Language: English
- Type: Conference proceedings
- Identifier: http://hdl.handle.net/10210/241712 , uj:24916 , Citation: Potgieter, A. & Radebe, J. 2017. Knowledge sharing barriers in an academic library environment.
- Description: Abstract: Research has proven that the practice and implementation of knowledge management (KM) aids an organisation in gaining a competitive advantage, which is at the pinnacle of ensuring that an organisation remains a preferred service provider. In order to address these issues, this research focused on exploring knowledge sharing (KS) barriers identified by employees within the Library and Information Services (LIS) division at a higher education institution. The researchers employed a qualitative research design, guided by a case-study research strategy. Semi-structured interviews were conducted, with seventeen respondents who were purposively selected for the sample. Data was analysed using thematic analysis, creating categories of subjects relating to the identified research questions. The findings of the study revealed that KS was limited within the LIS and mostly occurred informally between employees within the same section. Furthermore, it was found that the culture at LIS was not conducive for the advancement of KS, as respondents felt unsupported by the LIS' management in terms of KS endeavours. A silo culture, encouraging the creation of specialists in specific roles, was identified as a barrier to potential KS practices within the LIS.
- Full Text:
- Authors: Potgieter, Andrea , Radebe, Jabu
- Date: 2017
- Subjects: Knowledge sharing barriers , Knowledge management , Academic libraries
- Language: English
- Type: Conference proceedings
- Identifier: http://hdl.handle.net/10210/241712 , uj:24916 , Citation: Potgieter, A. & Radebe, J. 2017. Knowledge sharing barriers in an academic library environment.
- Description: Abstract: Research has proven that the practice and implementation of knowledge management (KM) aids an organisation in gaining a competitive advantage, which is at the pinnacle of ensuring that an organisation remains a preferred service provider. In order to address these issues, this research focused on exploring knowledge sharing (KS) barriers identified by employees within the Library and Information Services (LIS) division at a higher education institution. The researchers employed a qualitative research design, guided by a case-study research strategy. Semi-structured interviews were conducted, with seventeen respondents who were purposively selected for the sample. Data was analysed using thematic analysis, creating categories of subjects relating to the identified research questions. The findings of the study revealed that KS was limited within the LIS and mostly occurred informally between employees within the same section. Furthermore, it was found that the culture at LIS was not conducive for the advancement of KS, as respondents felt unsupported by the LIS' management in terms of KS endeavours. A silo culture, encouraging the creation of specialists in specific roles, was identified as a barrier to potential KS practices within the LIS.
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The importance of knowledge sharing as a strategic management tool in the public sector
- Authors: Tebakang, Sechaba Abram
- Date: 2017
- Subjects: Industrial management , Knowledge management
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/272397 , uj:28993
- Description: M.Com. (Business Management) , Abstract: This research was conducted at the Gauteng Department of Economic Development (GDED). The aim of the study was to explore the importance of knowledge sharing (KS) between employees at middle and senior management in the public sector within the GDED. A literature study was done on the importance of KS in public sector institutions and on how KS could be integrated into modern public sector institutions. Due to the focus of this study, it was more pertinent and important to see how KS can be infiltrated into the GDED, to potentially enable more effective delivery on its provincial mandate of facilitating and promoting economic growth and development in the Gauteng province. The study used a purposive sampling technique, which is also known as judgemental, selective or subjective sampling to identify respondents. Open-ended and closed-ended questions were used to elicit information from respondents. Data were collected through semi-structured interviews and the researcher used an audio recording device to record the interviews which were then transcribed into text and analysed using codes. Many authors write that the concept of knowledge management (KM) in the public sector is of relevance and of importance. This study investigates KS and KM processes within the public sector and focuses on how knowledge is created, stored, transferred and retained. This study also addresses the barriers to effective KS in the public sector and the effect of a bureaucratic structure within the public service on KS. Consequently, invaluable organisational knowledge is easily lost, making the continuity and sustainability of knowledge a challenge. On the contrary, KS has been linked with many progressive results in the past such as organisational effectiveness, organisation innovation capability; improved productivity and team performance. In turn, these results contribute to the sustainability of an organisation. The study analyses the valuable inputs of respondents from the GDED and these contributions were used to make recommendations on how KS can be applied at the GDED. Special emphasis was also placed on how the GDED can make productive use of its existing knowledge repository system called Livelink. A final recommendation is made to the GDED to apply retention strategies in order to sustain its mandate of economic growth, development and inclusivity in the Gauteng Province...
- Full Text:
- Authors: Tebakang, Sechaba Abram
- Date: 2017
- Subjects: Industrial management , Knowledge management
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/272397 , uj:28993
- Description: M.Com. (Business Management) , Abstract: This research was conducted at the Gauteng Department of Economic Development (GDED). The aim of the study was to explore the importance of knowledge sharing (KS) between employees at middle and senior management in the public sector within the GDED. A literature study was done on the importance of KS in public sector institutions and on how KS could be integrated into modern public sector institutions. Due to the focus of this study, it was more pertinent and important to see how KS can be infiltrated into the GDED, to potentially enable more effective delivery on its provincial mandate of facilitating and promoting economic growth and development in the Gauteng province. The study used a purposive sampling technique, which is also known as judgemental, selective or subjective sampling to identify respondents. Open-ended and closed-ended questions were used to elicit information from respondents. Data were collected through semi-structured interviews and the researcher used an audio recording device to record the interviews which were then transcribed into text and analysed using codes. Many authors write that the concept of knowledge management (KM) in the public sector is of relevance and of importance. This study investigates KS and KM processes within the public sector and focuses on how knowledge is created, stored, transferred and retained. This study also addresses the barriers to effective KS in the public sector and the effect of a bureaucratic structure within the public service on KS. Consequently, invaluable organisational knowledge is easily lost, making the continuity and sustainability of knowledge a challenge. On the contrary, KS has been linked with many progressive results in the past such as organisational effectiveness, organisation innovation capability; improved productivity and team performance. In turn, these results contribute to the sustainability of an organisation. The study analyses the valuable inputs of respondents from the GDED and these contributions were used to make recommendations on how KS can be applied at the GDED. Special emphasis was also placed on how the GDED can make productive use of its existing knowledge repository system called Livelink. A final recommendation is made to the GDED to apply retention strategies in order to sustain its mandate of economic growth, development and inclusivity in the Gauteng Province...
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A framework for identifying master data from business processes
- Authors: Ndlozi, Joshua Gugu
- Date: 2016
- Subjects: Database security , Data protection , Knowledge management
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/237766 , uj:24367
- Description: M.Com. (Information Technology Management) , Abstract: The recent advancement in information technology has prompted many organisations to review their business strategies. One of the prominent areas concerning business executives is data management. The introduction of new technology such as the ‘internet of things’ continues to present serious challenges within the data management discipline. Systems that used to be siloed are now expected to share data and integrate with other systems. The integration and sharing of data across systems presents serious data management challenges. Business executives are responding to this challenge by turning to master data management. The lack of research studies and research papers in this field show the immaturity of the master data management discipline. This makes business executives have less interest in master data management and therefore reduces any investment into research on the subject. New data governance legislation and regulations such as those set out in the Protection of Personal Information Act are now forcing business executives to be accountable for the data they own. This presents a serious challenge for business executives as the master data management discipline has not been well-researched. The implementation of a master data management program is very challenging and the current best practices are too generic to be applicable in every company. Within the South African boundaries, there are no known master data management frameworks that can be used to facilitate the implementation of master data management programs. This dissertation uses an exploratory, phenomenographic research approach to learn about master data management. The aim of the exploratory approach was to develop the required knowledge, establish priorities and develop the concepts of master data management more clearly. One of the challenges of implementing master data management is the identification of master data objects from the business processes. Keywords: Enterprise information management, data management, master data management, information technology, process management, data architecture, information quality, IT portfolio management, information security.
- Full Text:
- Authors: Ndlozi, Joshua Gugu
- Date: 2016
- Subjects: Database security , Data protection , Knowledge management
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/237766 , uj:24367
- Description: M.Com. (Information Technology Management) , Abstract: The recent advancement in information technology has prompted many organisations to review their business strategies. One of the prominent areas concerning business executives is data management. The introduction of new technology such as the ‘internet of things’ continues to present serious challenges within the data management discipline. Systems that used to be siloed are now expected to share data and integrate with other systems. The integration and sharing of data across systems presents serious data management challenges. Business executives are responding to this challenge by turning to master data management. The lack of research studies and research papers in this field show the immaturity of the master data management discipline. This makes business executives have less interest in master data management and therefore reduces any investment into research on the subject. New data governance legislation and regulations such as those set out in the Protection of Personal Information Act are now forcing business executives to be accountable for the data they own. This presents a serious challenge for business executives as the master data management discipline has not been well-researched. The implementation of a master data management program is very challenging and the current best practices are too generic to be applicable in every company. Within the South African boundaries, there are no known master data management frameworks that can be used to facilitate the implementation of master data management programs. This dissertation uses an exploratory, phenomenographic research approach to learn about master data management. The aim of the exploratory approach was to develop the required knowledge, establish priorities and develop the concepts of master data management more clearly. One of the challenges of implementing master data management is the identification of master data objects from the business processes. Keywords: Enterprise information management, data management, master data management, information technology, process management, data architecture, information quality, IT portfolio management, information security.
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A framework for sharing tacit knowledge within SMMEs : a South African Study
- Seseni, Lawrance, Mbohwa, Charles
- Authors: Seseni, Lawrance , Mbohwa, Charles
- Date: 2016
- Subjects: Knowledge management , SMMEs , Tacit knowledge
- Language: English
- Type: Conference proceedings
- Identifier: http://hdl.handle.net/10210/213980 , uj:21221 , Seseni, L & Mbohwa, C. 2016. A framework for sharing tacit knowledge within SMMEs : a South African Study.
- Description: Abstract: This study aims to develop a framework for effectively sharing knowledge within SMMEs that are situated in Johannesburg, South Africa. This is a qualitative approach. It was discussed that tacit knowledge is an intangible resource and intellectual capital that is not easily transferred to other people because some employees of the employees are not eager to share their knowledge. This can be as desire of having an upper hand over their colleagues. However, this paper discovered that in order for effective knowledge sharing to take place there must be a culture of sharing within the organization, those who are sharing and receiving knowledge must be given sufficient time so that sharing may be effective, management must support their subordinates by means of giving them the resources that they may need, there must be effective teamwork, employees must be committed and motivated, effective communication and the must be trust between the employees themselves and employees and their employers. Further research should be done on the correlations between the framework’s independent variable and the dependent variables of sharing knowledge within SMMEs.
- Full Text:
- Authors: Seseni, Lawrance , Mbohwa, Charles
- Date: 2016
- Subjects: Knowledge management , SMMEs , Tacit knowledge
- Language: English
- Type: Conference proceedings
- Identifier: http://hdl.handle.net/10210/213980 , uj:21221 , Seseni, L & Mbohwa, C. 2016. A framework for sharing tacit knowledge within SMMEs : a South African Study.
- Description: Abstract: This study aims to develop a framework for effectively sharing knowledge within SMMEs that are situated in Johannesburg, South Africa. This is a qualitative approach. It was discussed that tacit knowledge is an intangible resource and intellectual capital that is not easily transferred to other people because some employees of the employees are not eager to share their knowledge. This can be as desire of having an upper hand over their colleagues. However, this paper discovered that in order for effective knowledge sharing to take place there must be a culture of sharing within the organization, those who are sharing and receiving knowledge must be given sufficient time so that sharing may be effective, management must support their subordinates by means of giving them the resources that they may need, there must be effective teamwork, employees must be committed and motivated, effective communication and the must be trust between the employees themselves and employees and their employers. Further research should be done on the correlations between the framework’s independent variable and the dependent variables of sharing knowledge within SMMEs.
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An intranet-enabled platform to improve knowledge sharing collaboration and content management
- Authors: Khumalo, Sithembiso
- Date: 2016
- Subjects: Knowledge management , Microsoft SharePoint (Electronic resource) , Edcon Limited Group (Firm : South Africa)
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/82557 , uj:18972
- Description: Abstract: The full benefit of SharePoint as a Web application for content management, knowledge sharing and collaboration in support of meeting business objectives is not fully realised at Edcon. The implementation of SharePoint within Edcon gives a clear indication that the organisation recognises its potential, however, the requirement for Edcon to determine whether the implementation of SharePoint meets their users’ needs in terms of knowledge sharing, collaboration and content management needed to be investigated within Edcon Limited Group. The objectives of the study were to determine how SharePoint enables Edcon to share knowledge, collaborate and manage its content; to investigate the value brought by SharePoint within Edcon and to establish the process for improving the use of SharePoint within Edcon. The main research question determined how the current use of Microsoft SharePoint at Edcon addressed the users’ needs for knowledge sharing, collaboration and content management. The study therefore sought to determine how SharePoint can enable Edcon to improve knowledge sharing, collaboration and content management in order to effectively achieve organisational goals. Intepretivism was used for this study because it aims to interpret the different perspectives of Edcon SharePoint users with regards to their use of the web enabled platform. The ideal sample on whom this research was conducted was two employees of Edcon responsible for the development of SharePoint in the organisation. They helped determine if the implementation of SharePoint was developed considering the users’ needs and to also find out how SharePoint was... , M.Phil. (Information Management)
- Full Text:
- Authors: Khumalo, Sithembiso
- Date: 2016
- Subjects: Knowledge management , Microsoft SharePoint (Electronic resource) , Edcon Limited Group (Firm : South Africa)
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/82557 , uj:18972
- Description: Abstract: The full benefit of SharePoint as a Web application for content management, knowledge sharing and collaboration in support of meeting business objectives is not fully realised at Edcon. The implementation of SharePoint within Edcon gives a clear indication that the organisation recognises its potential, however, the requirement for Edcon to determine whether the implementation of SharePoint meets their users’ needs in terms of knowledge sharing, collaboration and content management needed to be investigated within Edcon Limited Group. The objectives of the study were to determine how SharePoint enables Edcon to share knowledge, collaborate and manage its content; to investigate the value brought by SharePoint within Edcon and to establish the process for improving the use of SharePoint within Edcon. The main research question determined how the current use of Microsoft SharePoint at Edcon addressed the users’ needs for knowledge sharing, collaboration and content management. The study therefore sought to determine how SharePoint can enable Edcon to improve knowledge sharing, collaboration and content management in order to effectively achieve organisational goals. Intepretivism was used for this study because it aims to interpret the different perspectives of Edcon SharePoint users with regards to their use of the web enabled platform. The ideal sample on whom this research was conducted was two employees of Edcon responsible for the development of SharePoint in the organisation. They helped determine if the implementation of SharePoint was developed considering the users’ needs and to also find out how SharePoint was... , M.Phil. (Information Management)
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Barriers of sharing tacit knowledge : A case of Gauteng agricultural SMMEs, South Africa
- Seseni, Lawrance, Mbohwa, Charles
- Authors: Seseni, Lawrance , Mbohwa, Charles
- Date: 2016
- Subjects: Knowledge management , SMMEs , Tacit Knowledge
- Language: English
- Type: Conference proceedings
- Identifier: http://hdl.handle.net/10210/213219 , uj:21120 , Citation: Saseni, L & Mbohwa, C. 2016. Barriers of sharing tacit knowledge : A case of Gauteng agricultural SMMEs, South Africa.
- Description: Abstract: This study looks athe barriers that affect the sharing of tacit knowledge withing the organization. This study adopted a quantitative approach where 47 agricultural SMMEs were given questionnaire to fill out. This study discovered that organizations fail to share knowledge due to the lack of management involvement, greater distance. However, participants indicated that they understand that knowledge management is the responsibility of everyone in the organization. This study recommends that management must be highly involved in what employees are doing and give their subordinates sufficient time to share their know and receive it. A replication of this study in other sectors must be done.
- Full Text:
- Authors: Seseni, Lawrance , Mbohwa, Charles
- Date: 2016
- Subjects: Knowledge management , SMMEs , Tacit Knowledge
- Language: English
- Type: Conference proceedings
- Identifier: http://hdl.handle.net/10210/213219 , uj:21120 , Citation: Saseni, L & Mbohwa, C. 2016. Barriers of sharing tacit knowledge : A case of Gauteng agricultural SMMEs, South Africa.
- Description: Abstract: This study looks athe barriers that affect the sharing of tacit knowledge withing the organization. This study adopted a quantitative approach where 47 agricultural SMMEs were given questionnaire to fill out. This study discovered that organizations fail to share knowledge due to the lack of management involvement, greater distance. However, participants indicated that they understand that knowledge management is the responsibility of everyone in the organization. This study recommends that management must be highly involved in what employees are doing and give their subordinates sufficient time to share their know and receive it. A replication of this study in other sectors must be done.
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Benchmarking best practice in new product development project : a South African cinema study
- Authors: Mohono, Thobela
- Date: 2016
- Subjects: New products , New products - Management , Motion picture theaters , Knowledge management , Benchmarking (Management)
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/233814 , uj:23880
- Description: M.Phil. (Engineering Management) , Abstract: Please refer to full text to view abstract
- Full Text:
- Authors: Mohono, Thobela
- Date: 2016
- Subjects: New products , New products - Management , Motion picture theaters , Knowledge management , Benchmarking (Management)
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/233814 , uj:23880
- Description: M.Phil. (Engineering Management) , Abstract: Please refer to full text to view abstract
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Change management in an academic library in the knowledge economy
- Du Plessis, Tanya, Mabunda, Tiyani Tyson
- Authors: Du Plessis, Tanya , Mabunda, Tiyani Tyson
- Date: 2016
- Subjects: Change management , Academic library , Knowledge management
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/123950 , uj:20855 , Citation: Du Plessis, T & Mabunda, T.T. 2016. Change management in an academic library in the knowledge economy. , Citation: Mabunda, TT... https://www.uj.ac.za/library , https://www.uj.ac.za/library
- Description: Abstract: In the knowledge economy, knowledge is channelled in new ways which brings about changes to the structure and function of an organisation. Organisations such as academic libraries often introduce innovations in delivery of information services to clients which entail the use of information and communication technology. Current growth in technological applications is enabling academic libraries to change the way they deliver services to clients. Technological applications continuously redefine how academic library collections are used. This article investigates how change in terms of technology is managed in a decentralised academic library in a higher education institution of South Africa. The study was placed within a qualitative research paradigm. A case study design presented the research providing the opportunity to analyse the perception and experience of participants and ensured that real life events were investigated. Semi-structured individual interviews were used to collect data. The most significant finding of this study is the emphasis on the importance of change management in academic libraries and the need for effective communication in order to achieve low resistance to change from academic library staff.
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- Authors: Du Plessis, Tanya , Mabunda, Tiyani Tyson
- Date: 2016
- Subjects: Change management , Academic library , Knowledge management
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/123950 , uj:20855 , Citation: Du Plessis, T & Mabunda, T.T. 2016. Change management in an academic library in the knowledge economy. , Citation: Mabunda, TT... https://www.uj.ac.za/library , https://www.uj.ac.za/library
- Description: Abstract: In the knowledge economy, knowledge is channelled in new ways which brings about changes to the structure and function of an organisation. Organisations such as academic libraries often introduce innovations in delivery of information services to clients which entail the use of information and communication technology. Current growth in technological applications is enabling academic libraries to change the way they deliver services to clients. Technological applications continuously redefine how academic library collections are used. This article investigates how change in terms of technology is managed in a decentralised academic library in a higher education institution of South Africa. The study was placed within a qualitative research paradigm. A case study design presented the research providing the opportunity to analyse the perception and experience of participants and ensured that real life events were investigated. Semi-structured individual interviews were used to collect data. The most significant finding of this study is the emphasis on the importance of change management in academic libraries and the need for effective communication in order to achieve low resistance to change from academic library staff.
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Guidelines for mobile health applications adopted amongst adolescents
- Authors: Wafeequa, Ben
- Date: 2016
- Subjects: Knowledge management , Medical informatics , Self-care, Health , Diabetes
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/124480 , uj:20921
- Description: Abstract: The enhanced usability as well as pervasiveness of smart phones has resulted in a renewed interest as well as development of healthcare apps. The current era can be called an mHealth revolution as medical apps created for smart phones are flourishing in the market. To manage Type 1 Diabetes Mellitus (T1DM) effectively, time, basic mathematics and memory is required. Individuals living with T1DM need to count carbohydrates, monitor blood glucose levels and determine insulin dosages. Research shows that the quality of life for individuals living with diabetes can be enhanced through the effective management of diabetes with the use of smart phones. The behaviour of adolescents has the biggest impact on trying to achieve this objective. Evidence suggests that the use of mHealth apps can be used effectively as to monitor glucose levels, which is recognised as a core element for the effective self-management of diabetes. Therefore, by finding out which mHealth apps individuals living with T1DM are using to manage their illness effectively could be used to generate recommendations that adolescents can adhere to when using these specific mHealth apps to manage their illness more effectively. An in-depth literature review was conducted which focused on using mHealth apps to help manage T1DM as well as the role, benefits and challenges of mHealth apps. A qualitative research methodology was carried out in order to contribute to the lack of literature pertaining to how mHealth apps can assist adolescents with managing T1DM more effectively. Evaluation criteria tools were used to rate specific mHealth apps for diabetes self-management and focus group interviews were conducted in order to find out about the views, opinions and experiences of the individuals who used the apps. The main objective of this study was to find out which mHealth apps are enablers to support the effective management of T1DM. Essentially, committed individuals who were already using mHealth apps to manage their T1DM successfully were sought. Recommendations were then created for adolescents who were experiencing difficulty in managing their illness. These recommendations were then tested to determine whether it can or cannot assist adolescents with managing their T1DM by making use of mHealth apps. , M.Phil. (Information Management)
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- Authors: Wafeequa, Ben
- Date: 2016
- Subjects: Knowledge management , Medical informatics , Self-care, Health , Diabetes
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/124480 , uj:20921
- Description: Abstract: The enhanced usability as well as pervasiveness of smart phones has resulted in a renewed interest as well as development of healthcare apps. The current era can be called an mHealth revolution as medical apps created for smart phones are flourishing in the market. To manage Type 1 Diabetes Mellitus (T1DM) effectively, time, basic mathematics and memory is required. Individuals living with T1DM need to count carbohydrates, monitor blood glucose levels and determine insulin dosages. Research shows that the quality of life for individuals living with diabetes can be enhanced through the effective management of diabetes with the use of smart phones. The behaviour of adolescents has the biggest impact on trying to achieve this objective. Evidence suggests that the use of mHealth apps can be used effectively as to monitor glucose levels, which is recognised as a core element for the effective self-management of diabetes. Therefore, by finding out which mHealth apps individuals living with T1DM are using to manage their illness effectively could be used to generate recommendations that adolescents can adhere to when using these specific mHealth apps to manage their illness more effectively. An in-depth literature review was conducted which focused on using mHealth apps to help manage T1DM as well as the role, benefits and challenges of mHealth apps. A qualitative research methodology was carried out in order to contribute to the lack of literature pertaining to how mHealth apps can assist adolescents with managing T1DM more effectively. Evaluation criteria tools were used to rate specific mHealth apps for diabetes self-management and focus group interviews were conducted in order to find out about the views, opinions and experiences of the individuals who used the apps. The main objective of this study was to find out which mHealth apps are enablers to support the effective management of T1DM. Essentially, committed individuals who were already using mHealth apps to manage their T1DM successfully were sought. Recommendations were then created for adolescents who were experiencing difficulty in managing their illness. These recommendations were then tested to determine whether it can or cannot assist adolescents with managing their T1DM by making use of mHealth apps. , M.Phil. (Information Management)
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Knowledge management maturity model mapping within the South African Revenue Service
- Authors: Mthembu, Mlungisi
- Date: 2016
- Subjects: Knowledge management , South African Revenue Service
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/237776 , uj:24366
- Description: M.Com. (Business Management) , Abstract: The study investigates knowledge management maturity within the South African Revenue Service (SARS). The underlying premise is that good practice of knowledge management (KM) and strategic information management (SIM) leads to efficiency, effectiveness, and continuous improvement. It is therefore important to measure the effectiveness of KM using an appropriate KM maturity model (KMMM) and SIM principles. The research strategy was a case study and data were mostly analysed by means of quantitative analysis, except for one section which required qualitative analysis. Research ethic guidelines were strictly observed. The research site and unit of observation were given generic names to protect research participants’ anonymity and ensure that the aim of the study was achieved. The study aimed to serve as input to a SARS business case for implementation or enhancement of KM structures and processes thereby contributing to future ICT strategy planning. The research design aimed at generalisability and the study has potential value to revenue services institutions (RSI) seeking higher level KM maturity. As a RSI, SARS could use the conceptual KM framework and enterprise KM mapping framework that were developed based on this study’s findings. The aim of data analysis was to identify the levels of KM maturity within the RSI, specifically of the assessment of income tax for both individual and company entities in order to provide guidance on how to improve and contribute to future ICT strategy planning. The study sought to determine how will mapping of the perceived KM maturity levels of the RSI’s individual and company tax payer entities contribute to the next phase of ICT strategy planning. The study was cross-sectional and assessed the KM capability within RSI by means of a questionnaire targeting specific RSI roles. An existing KMMM was utilised to measure perceptions of managers, auditors, specialists and quality assurers on the value of knowledge, lessons learned, leadership role, and culture as enablers for knowledge sharing. Trust was also an enabler established in the theoretical framework and empirical findings. The KMMM was chosen for its self-assessment character consisting of five levels of maturity conceptually derived from Carnegie Mellon’s Capability Maturity Model. The five levels are: Possible, Encouraged, Enabled/Practiced, Managed, and Continuously Improved. This approach ensured generalisability. Overall, the results are factual and the key finding confirm that the value of KM is generally well conceived. However, barriers exist and levels of consensus generally drop as the levels progress towards the highest KM maturity level, mostly lacking in terms of continuous improvement. The general consensus is that RSI leadership is responsible and accountable for creating an enabling environment by investing in infrastructure as well as implementation of policies, processes, and procedures for KM.
- Full Text:
- Authors: Mthembu, Mlungisi
- Date: 2016
- Subjects: Knowledge management , South African Revenue Service
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/237776 , uj:24366
- Description: M.Com. (Business Management) , Abstract: The study investigates knowledge management maturity within the South African Revenue Service (SARS). The underlying premise is that good practice of knowledge management (KM) and strategic information management (SIM) leads to efficiency, effectiveness, and continuous improvement. It is therefore important to measure the effectiveness of KM using an appropriate KM maturity model (KMMM) and SIM principles. The research strategy was a case study and data were mostly analysed by means of quantitative analysis, except for one section which required qualitative analysis. Research ethic guidelines were strictly observed. The research site and unit of observation were given generic names to protect research participants’ anonymity and ensure that the aim of the study was achieved. The study aimed to serve as input to a SARS business case for implementation or enhancement of KM structures and processes thereby contributing to future ICT strategy planning. The research design aimed at generalisability and the study has potential value to revenue services institutions (RSI) seeking higher level KM maturity. As a RSI, SARS could use the conceptual KM framework and enterprise KM mapping framework that were developed based on this study’s findings. The aim of data analysis was to identify the levels of KM maturity within the RSI, specifically of the assessment of income tax for both individual and company entities in order to provide guidance on how to improve and contribute to future ICT strategy planning. The study sought to determine how will mapping of the perceived KM maturity levels of the RSI’s individual and company tax payer entities contribute to the next phase of ICT strategy planning. The study was cross-sectional and assessed the KM capability within RSI by means of a questionnaire targeting specific RSI roles. An existing KMMM was utilised to measure perceptions of managers, auditors, specialists and quality assurers on the value of knowledge, lessons learned, leadership role, and culture as enablers for knowledge sharing. Trust was also an enabler established in the theoretical framework and empirical findings. The KMMM was chosen for its self-assessment character consisting of five levels of maturity conceptually derived from Carnegie Mellon’s Capability Maturity Model. The five levels are: Possible, Encouraged, Enabled/Practiced, Managed, and Continuously Improved. This approach ensured generalisability. Overall, the results are factual and the key finding confirm that the value of KM is generally well conceived. However, barriers exist and levels of consensus generally drop as the levels progress towards the highest KM maturity level, mostly lacking in terms of continuous improvement. The general consensus is that RSI leadership is responsible and accountable for creating an enabling environment by investing in infrastructure as well as implementation of policies, processes, and procedures for KM.
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Knowledge sharing practices within an organisation's information services division
- Authors: Radebe, J.
- Date: 2016
- Subjects: Knowledge management , Information services , Academic libraries , Information technology
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/237743 , uj:24363
- Description: M.Com. (Business Management) , Abstract: Advances in technology and the changing demands of library clients have brought about a demand for innovative, higher quality services from academic libraries. Academic libraries find themselves in a position where they have to either re-evaluate their service models to meet the technologically influenced needs of the library clients, or face redundancy. Research has proven that the practice and implementation of knowledge management (KM) aids an organisation in gaining a competitive advantage, which is at the pinnacle of ensuring that an organisation remains a preferred service provider. In order to address these issues, this research focused on exploring the knowledge sharing (KS) practices of employees within the Library and Information Services (LIS) division at a higher education institution. The researcher employed a qualitative research design, guided by a case-study research strategy. Semi-structured interviews were conducted, with seventeen respondents who were purposively selected for the sample. Data was analysed using thematic analysis, creating categories of subjects relating to the identified research questions. The findings of the study revealed that KS was limited within the LIS and mostly occurred informally between employees within the same section. Furthermore, it was found that the culture at LIS was not conducive for the advancement of KS, as respondents felt unsupported by the LIS' management in terms of KS endeavours. A silo culture, encouraging the creation of specialists in specific roles, was identified as a barrier to potential KS practices within the LIS. In terms of encouraging KS within the LIS, the findings showed that respondents were most enthusiastic about the concepts of rewards and incentives. A need for a formalised KM strategy and consequent policies guiding the acquisition and implementation of KS tools and mechanisms, was also identified. Recommendations arising from the study included: 1. A need for renewed commitment by LIS management in terms of encouraging a KS culture. 2. A drive to find affordable technologies that would enable the storage, retrieval and sharing of knowledge within the LIS, to ensure that the right knowledge reaches the right person, employee or client, at the right time.
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- Authors: Radebe, J.
- Date: 2016
- Subjects: Knowledge management , Information services , Academic libraries , Information technology
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/237743 , uj:24363
- Description: M.Com. (Business Management) , Abstract: Advances in technology and the changing demands of library clients have brought about a demand for innovative, higher quality services from academic libraries. Academic libraries find themselves in a position where they have to either re-evaluate their service models to meet the technologically influenced needs of the library clients, or face redundancy. Research has proven that the practice and implementation of knowledge management (KM) aids an organisation in gaining a competitive advantage, which is at the pinnacle of ensuring that an organisation remains a preferred service provider. In order to address these issues, this research focused on exploring the knowledge sharing (KS) practices of employees within the Library and Information Services (LIS) division at a higher education institution. The researcher employed a qualitative research design, guided by a case-study research strategy. Semi-structured interviews were conducted, with seventeen respondents who were purposively selected for the sample. Data was analysed using thematic analysis, creating categories of subjects relating to the identified research questions. The findings of the study revealed that KS was limited within the LIS and mostly occurred informally between employees within the same section. Furthermore, it was found that the culture at LIS was not conducive for the advancement of KS, as respondents felt unsupported by the LIS' management in terms of KS endeavours. A silo culture, encouraging the creation of specialists in specific roles, was identified as a barrier to potential KS practices within the LIS. In terms of encouraging KS within the LIS, the findings showed that respondents were most enthusiastic about the concepts of rewards and incentives. A need for a formalised KM strategy and consequent policies guiding the acquisition and implementation of KS tools and mechanisms, was also identified. Recommendations arising from the study included: 1. A need for renewed commitment by LIS management in terms of encouraging a KS culture. 2. A drive to find affordable technologies that would enable the storage, retrieval and sharing of knowledge within the LIS, to ensure that the right knowledge reaches the right person, employee or client, at the right time.
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Knowledge sharing tools for a banking institution
- Authors: Shezi, Guyborn Njabulo
- Date: 2016
- Subjects: Knowledge management , Information services , Banks and banking
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/237854 , uj:24378
- Description: M.Com. (Business Management) , Abstract: Banking institutions operate in a sector driven by knowledge as an essential commodity for attaining and retaining a competitive advantage in a highly competitive knowledge economy. This economy is characterised by constant disruptions. Knowledge creation and sharing are essential activities that share a dichotomous relationship needed in shaping the competitive edge of modern banking institutions. Modern business is often characterised by organisational restructurings that bring about a plethora of positive and negative consequences to operations, people and knowledge flow in an organisation. Managing the sharing of knowledge through employing relevant, useful knowledge sharing tools during periods of major restructuring and post restructuring poses a challenge to management. Management may not always have high levels of awareness of the importance of ensuring that knowledge sharing survives major organisational restructuring. Management has to ensure that knowledge sharing continues to play its pivotal role in accelerating the company’s journey of recovery from chaos and moving towards normality and high business performance. The journey of one company, a banking institution, was the focus of this study. A case study was done on the use of knowledge sharing tools in helping a banking institution thrive under different business conditions viz. a period of major restructure and a period that follows a major restructure. The purpose of the study was to make a contribution to modern literature on business management by elevating the essentiality of applying knowledge management by promoting knowledge sharing in a normal business operating climate as well as under turbulent conditions. The empirical study involved interviewing employees at a major banking institution with the aim of gaining insights in the essential variables that must be taken into account when managing knowledge sharing within a banking institution. A questionnaire was used to gather data for an analysis of multiple knowledge sharing tools for their perceived usefulness in fostering knowledge under different business conditions. Though this study was not based on generational theory, it became necessary to understand a generational view on how the various knowledge sharing tools are used in the workplace. The case study participants included employees falling within the baby boomer, generation X and generation Y categories...
- Full Text:
- Authors: Shezi, Guyborn Njabulo
- Date: 2016
- Subjects: Knowledge management , Information services , Banks and banking
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/237854 , uj:24378
- Description: M.Com. (Business Management) , Abstract: Banking institutions operate in a sector driven by knowledge as an essential commodity for attaining and retaining a competitive advantage in a highly competitive knowledge economy. This economy is characterised by constant disruptions. Knowledge creation and sharing are essential activities that share a dichotomous relationship needed in shaping the competitive edge of modern banking institutions. Modern business is often characterised by organisational restructurings that bring about a plethora of positive and negative consequences to operations, people and knowledge flow in an organisation. Managing the sharing of knowledge through employing relevant, useful knowledge sharing tools during periods of major restructuring and post restructuring poses a challenge to management. Management may not always have high levels of awareness of the importance of ensuring that knowledge sharing survives major organisational restructuring. Management has to ensure that knowledge sharing continues to play its pivotal role in accelerating the company’s journey of recovery from chaos and moving towards normality and high business performance. The journey of one company, a banking institution, was the focus of this study. A case study was done on the use of knowledge sharing tools in helping a banking institution thrive under different business conditions viz. a period of major restructure and a period that follows a major restructure. The purpose of the study was to make a contribution to modern literature on business management by elevating the essentiality of applying knowledge management by promoting knowledge sharing in a normal business operating climate as well as under turbulent conditions. The empirical study involved interviewing employees at a major banking institution with the aim of gaining insights in the essential variables that must be taken into account when managing knowledge sharing within a banking institution. A questionnaire was used to gather data for an analysis of multiple knowledge sharing tools for their perceived usefulness in fostering knowledge under different business conditions. Though this study was not based on generational theory, it became necessary to understand a generational view on how the various knowledge sharing tools are used in the workplace. The case study participants included employees falling within the baby boomer, generation X and generation Y categories...
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Principles of building a learning organisation in the public sector
- Ngqulana, Arthur Junior Vuyisile
- Authors: Ngqulana, Arthur Junior Vuyisile
- Date: 2016
- Subjects: Executives - Training of , Employee empowerment , Knowledge management , Organizational learning
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/225864 , uj:22822
- Description: M.Com. (Business Management) , Abstract: The development and building of learning organisation principles have become the cornerstone and focus of many leading organisation both in public and private sector. Senge (2006) states that a learning organisation as a place where people continually expand their capacity to create results they truly desire where new exposure patterns of thinking are outward, where collective aspirations are part of the organisation drive to success. Senge (2012) explains that the five principles of a learning organisation as systems thinking, personal mystery, shared vision, mental models and team learning which drive the organisation to a future focus in dealing with organisational challenges both internally and externally. This demonstrated that organisations in the public sector to be able to deliver on strategy and sustainability these principles serve as a foundation for long term success. The first two principles of systems thinking and shared vision evolve around the overall organisation strategic themes and direction. Driven by leadership across the overall organisation by facilitating decisions and alignment based on building a learning organisation. The learning organisation principles create the basis for the organisation strategic deliverables. The other three principles of personal mystery, mental models and team learning focus on the individuals and groups within an organisation which ensure the execution of the strategy, management of changes and most critically facilitating learning in the organisation across individual and teams. The qualitative study was conducted at SARS which is one of the public sector organisations in South Africa. Two hundred people who participated in the study who are in management roles. A questionnaire was used as means of collecting data. The researcher applied and used the principles of content analysis to analyse for patterns and trends by looking at each question’s response based on questionnaire. Descriptive statistics was also used in the study by the researcher to highlight themes based on the data collected.
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- Authors: Ngqulana, Arthur Junior Vuyisile
- Date: 2016
- Subjects: Executives - Training of , Employee empowerment , Knowledge management , Organizational learning
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/225864 , uj:22822
- Description: M.Com. (Business Management) , Abstract: The development and building of learning organisation principles have become the cornerstone and focus of many leading organisation both in public and private sector. Senge (2006) states that a learning organisation as a place where people continually expand their capacity to create results they truly desire where new exposure patterns of thinking are outward, where collective aspirations are part of the organisation drive to success. Senge (2012) explains that the five principles of a learning organisation as systems thinking, personal mystery, shared vision, mental models and team learning which drive the organisation to a future focus in dealing with organisational challenges both internally and externally. This demonstrated that organisations in the public sector to be able to deliver on strategy and sustainability these principles serve as a foundation for long term success. The first two principles of systems thinking and shared vision evolve around the overall organisation strategic themes and direction. Driven by leadership across the overall organisation by facilitating decisions and alignment based on building a learning organisation. The learning organisation principles create the basis for the organisation strategic deliverables. The other three principles of personal mystery, mental models and team learning focus on the individuals and groups within an organisation which ensure the execution of the strategy, management of changes and most critically facilitating learning in the organisation across individual and teams. The qualitative study was conducted at SARS which is one of the public sector organisations in South Africa. Two hundred people who participated in the study who are in management roles. A questionnaire was used as means of collecting data. The researcher applied and used the principles of content analysis to analyse for patterns and trends by looking at each question’s response based on questionnaire. Descriptive statistics was also used in the study by the researcher to highlight themes based on the data collected.
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