Personality and Cognitive Ability as Predictors of the Job Performance of Insurance Sale People
- Authors: La Grange, L , Roodt, Gert
- Date: 2001
- Subjects: Job performance , Cognitive ability , Customer contact styles quesstionaire , Personality , Customer Contact Competency Inventory , Verbal evaluation test
- Type: Article
- Identifier: uj:6416 , http://hdl.handle.net/10210/122
- Description: The purpose of this study was to determine whether personality and a measure of cognitive ability (’verbal reasoning ability’) would significantly predict the job performance (’managerial ratings’) of sales people in a large South African insurance company. The Customer Contact Styles Questionnaire (CCSQ 5.2) and the Verbal Evaluation Test (VCC 3) were administered to 170 broker consultants, and their managers rated their job performance on the Customer Contact Competency Inventory (CCCI). By making use of multiple regression analysis it was found that certain personality dimensions significantly predict job performance, and that ’verbal reasoning ability’ did not have any significant predictive power. These findings, the implications thereof and suggestions for possible further research are discussed.
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- Authors: La Grange, L , Roodt, Gert
- Date: 2001
- Subjects: Job performance , Cognitive ability , Customer contact styles quesstionaire , Personality , Customer Contact Competency Inventory , Verbal evaluation test
- Type: Article
- Identifier: uj:6416 , http://hdl.handle.net/10210/122
- Description: The purpose of this study was to determine whether personality and a measure of cognitive ability (’verbal reasoning ability’) would significantly predict the job performance (’managerial ratings’) of sales people in a large South African insurance company. The Customer Contact Styles Questionnaire (CCSQ 5.2) and the Verbal Evaluation Test (VCC 3) were administered to 170 broker consultants, and their managers rated their job performance on the Customer Contact Competency Inventory (CCCI). By making use of multiple regression analysis it was found that certain personality dimensions significantly predict job performance, and that ’verbal reasoning ability’ did not have any significant predictive power. These findings, the implications thereof and suggestions for possible further research are discussed.
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'n Evaluering van die 6M-Simulasie opleidingkursus vir oningewyde swart werkers.
- Van Niekerk, R., Raubenheimer, I. van W.
- Authors: Van Niekerk, R. , Raubenheimer, I. van W.
- Date: 1984
- Subjects: 6M Simulation training course , Job performance , Job situation
- Type: Article
- Identifier: uj:6553 , http://hdl.handle.net/10210/2784
- Description: Evaluation of the 6M Simulation Training Course is discussed with reference to mastery of course content, influence of training on job performance and reaction of course attendants to the course. Results indicate a significant increase in knowledge, irrespective of variables such as age, educational qualifications, years of service, home language, place of origin and job category. A positive change in 34 items related to the job situation and a positive reaction to the course content and training techniques were also found.
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- Authors: Van Niekerk, R. , Raubenheimer, I. van W.
- Date: 1984
- Subjects: 6M Simulation training course , Job performance , Job situation
- Type: Article
- Identifier: uj:6553 , http://hdl.handle.net/10210/2784
- Description: Evaluation of the 6M Simulation Training Course is discussed with reference to mastery of course content, influence of training on job performance and reaction of course attendants to the course. Results indicate a significant increase in knowledge, irrespective of variables such as age, educational qualifications, years of service, home language, place of origin and job category. A positive change in 34 items related to the job situation and a positive reaction to the course content and training techniques were also found.
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The relation between conscientiousness, empowerment and performance.
- Sutherland, R., De Bruin, G.P., Crous, F.
- Authors: Sutherland, R. , De Bruin, G.P. , Crous, F.
- Date: 2007
- Subjects: Personality , Empowerment , Conscientiousness , Job performance
- Type: Article
- Identifier: uj:6454 , http://hdl.handle.net/10210/1393
- Description: This study examined the relationship between conscientiousness, empowerment and job performance among information technology professionals. An Employee Empowerment Questionnaire (EEQ), a Conscientiousness Scale and a Social Desirability Scale were administered to 101 information technology customer service engineers. Managers completed a Performance Evaluation Questionnaire (PEQ) for each customer service engineer. The results indicated a significant relationship between conscientiousness and empowerment. A curvilinear relationship was found between empowerment and performance. The practical and theoretical implications of the findings are discussed.
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- Authors: Sutherland, R. , De Bruin, G.P. , Crous, F.
- Date: 2007
- Subjects: Personality , Empowerment , Conscientiousness , Job performance
- Type: Article
- Identifier: uj:6454 , http://hdl.handle.net/10210/1393
- Description: This study examined the relationship between conscientiousness, empowerment and job performance among information technology professionals. An Employee Empowerment Questionnaire (EEQ), a Conscientiousness Scale and a Social Desirability Scale were administered to 101 information technology customer service engineers. Managers completed a Performance Evaluation Questionnaire (PEQ) for each customer service engineer. The results indicated a significant relationship between conscientiousness and empowerment. A curvilinear relationship was found between empowerment and performance. The practical and theoretical implications of the findings are discussed.
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Affective-cognitive consistency of attitude as a moderator of the job satisfaction-performance relationship.
- Authors: Visser, D. , Coetzee, S.
- Date: 2005
- Subjects: Job performance , Job satisfaction , Affective-cognitive consistency , Overall Job Satisfaction Scale
- Type: Article
- Identifier: uj:6435 , http://hdl.handle.net/10210/1301
- Description: Past research has often shown that job satisfaction and job performance are uncorrelated. The current study was an attempt to clarify the relationship by examining the role of affective-cognitive consistency (ACC) to test whether attitudinal consistency affects the strength of the relationship. A secondary objective was to assess whether modified versions of the Overall Job Satisfaction Scale (OJS) and the Minnesota Satisfaction Questionnaire (MSQ), administered to 166 full-time employees from a variety of companies, may be regarded as affective and cognitive measures of job satisfaction respectively. This view was supported by means of exploratory and confirmatory factor analytic results. Overall job satisfaction was measured by a composite of the modified OJS and MSQ, and job performance was rated on a 10-point scale by the employees’ supervisors. Respondents’ scores on the modified OJS and MSQ were then used to form groups that were high or low in ACC. For employees who displayed high ACC regarding their job satisfaction attitudes, medium to large positive correlations between the job satisfaction measures and performance were obtained. In contrast, non-significant correlations were recorded for the low ACC groups. The hypothesis that ACC is a significant moderator of the relationship between job satisfaction and job performance was therefore supported.
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- Authors: Visser, D. , Coetzee, S.
- Date: 2005
- Subjects: Job performance , Job satisfaction , Affective-cognitive consistency , Overall Job Satisfaction Scale
- Type: Article
- Identifier: uj:6435 , http://hdl.handle.net/10210/1301
- Description: Past research has often shown that job satisfaction and job performance are uncorrelated. The current study was an attempt to clarify the relationship by examining the role of affective-cognitive consistency (ACC) to test whether attitudinal consistency affects the strength of the relationship. A secondary objective was to assess whether modified versions of the Overall Job Satisfaction Scale (OJS) and the Minnesota Satisfaction Questionnaire (MSQ), administered to 166 full-time employees from a variety of companies, may be regarded as affective and cognitive measures of job satisfaction respectively. This view was supported by means of exploratory and confirmatory factor analytic results. Overall job satisfaction was measured by a composite of the modified OJS and MSQ, and job performance was rated on a 10-point scale by the employees’ supervisors. Respondents’ scores on the modified OJS and MSQ were then used to form groups that were high or low in ACC. For employees who displayed high ACC regarding their job satisfaction attitudes, medium to large positive correlations between the job satisfaction measures and performance were obtained. In contrast, non-significant correlations were recorded for the low ACC groups. The hypothesis that ACC is a significant moderator of the relationship between job satisfaction and job performance was therefore supported.
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'n Ondersoek na die potensiaalbepaling van werknemers in die landbousektor.
- Augustyn, J.C.D., De Villiers, W.S., Raubenheimer, I. van W.
- Authors: Augustyn, J.C.D. , De Villiers, W.S. , Raubenheimer, I. van W.
- Date: 1989
- Subjects: Workers potential , Job performance
- Type: Article
- Identifier: uj:6535 , http://hdl.handle.net/10210/2734
- Description: An investigation into determining the potential of workers in the agricultural sector. Industrial Psychological principles and concepts are not being applied extensively in the agricultural sector. Against this background an attempt was made to scientifically identify potential and predict job performance amongst farm labourers. Using the PAQ method of job analysis, critical attributes were identified and a satisfactorily valid battery of tests was developed. The results of this study underlines the importance of the identification of the potential of farm labourers as a first step in the personnel management process. It also serves as a source of information that could be used by farmers for counselling purposes.
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- Authors: Augustyn, J.C.D. , De Villiers, W.S. , Raubenheimer, I. van W.
- Date: 1989
- Subjects: Workers potential , Job performance
- Type: Article
- Identifier: uj:6535 , http://hdl.handle.net/10210/2734
- Description: An investigation into determining the potential of workers in the agricultural sector. Industrial Psychological principles and concepts are not being applied extensively in the agricultural sector. Against this background an attempt was made to scientifically identify potential and predict job performance amongst farm labourers. Using the PAQ method of job analysis, critical attributes were identified and a satisfactorily valid battery of tests was developed. The results of this study underlines the importance of the identification of the potential of farm labourers as a first step in the personnel management process. It also serves as a source of information that could be used by farmers for counselling purposes.
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