Effects of outsourcing on employment generation : evidence from the telecommunications sector of Uganda
- Nalubega, T., Kasumba, D. C., Uwizeyimana, D. E.
- Authors: Nalubega, T. , Kasumba, D. C. , Uwizeyimana, D. E.
- Date: 2019
- Subjects: Telecommunications sector , Outsourcing , Information technology
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/404728 , uj:33955 , Citation: Nalubega, T., Kasumba, D.C. & Uwizeyimana, D.E. 2019. Effects of outsourcing on employment generation : evidence from the telecommunications sector of Uganda.
- Description: Abstract: Outsourcing has emerged as a globally embraced business strategy that involves restructuring geared at improving flexibility, inducing innovation and creativity, whilst simultaneously creating greater employment opportunities. Telecommunications companies worldwide have adopted outsourcing strategies leaving them to concentrate on their core business. In Uganda almost all telecommunications companies have also followed the outsourcing trend. However, despite the increasing adoption of outsourcing strategies, there is a dearth of literature about how outsourcing in the telecommunications sector has contributed to the generation of employment in Uganda. MTN Uganda and Airtel Uganda were selected as study sites and a mixed-methods approach was followed for the data collection and analysis. The quantitative data was analysed through descriptive statistics and inferential analysis using version 23 of the statistical package for social sciences (SPSS). The descriptive statistics were analysed, confirming that a multitude of business functions are being outsourced to other companies in Uganda...
- Full Text:
- Authors: Nalubega, T. , Kasumba, D. C. , Uwizeyimana, D. E.
- Date: 2019
- Subjects: Telecommunications sector , Outsourcing , Information technology
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/404728 , uj:33955 , Citation: Nalubega, T., Kasumba, D.C. & Uwizeyimana, D.E. 2019. Effects of outsourcing on employment generation : evidence from the telecommunications sector of Uganda.
- Description: Abstract: Outsourcing has emerged as a globally embraced business strategy that involves restructuring geared at improving flexibility, inducing innovation and creativity, whilst simultaneously creating greater employment opportunities. Telecommunications companies worldwide have adopted outsourcing strategies leaving them to concentrate on their core business. In Uganda almost all telecommunications companies have also followed the outsourcing trend. However, despite the increasing adoption of outsourcing strategies, there is a dearth of literature about how outsourcing in the telecommunications sector has contributed to the generation of employment in Uganda. MTN Uganda and Airtel Uganda were selected as study sites and a mixed-methods approach was followed for the data collection and analysis. The quantitative data was analysed through descriptive statistics and inferential analysis using version 23 of the statistical package for social sciences (SPSS). The descriptive statistics were analysed, confirming that a multitude of business functions are being outsourced to other companies in Uganda...
- Full Text:
A review of best practices for enterprise enablement
- Authors: Ntwagae, Kegomoditswe Freda
- Date: 2018
- Subjects: Engineering - Management , Enterprise resource planning , Information technology
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/393671 , uj:32580
- Description: Abstract : Enterprise Resources Planning (ERP) is a central database that enables organisations to manage efficient and effective use of resources such as inventory, finance and Human Resources (HR). By measuring the performance of equipment and labour through the implementation of the ERP system, manufacturers can reduce downtime and bottlenecks, thereby increasing output and customer product delivery. The significance of this research is derived from thorough examination of regular ERP system implementation failures in organisations as a result of various challenges that are faced prior to, and post, the implementation phase - in most cases both. Despite the size of the investment, organisations’ attempts to achieve the desired ERP benefit in the short-term and long-term have proven to be problematic. This research describes the challenges encountered during the various stages of the ERP implementation project life cycle. A Systematic Literature Review (SLR) is adopted to obtain data from multiple sources with the aim of producing consistent conclusions. A thematic analysis identifies patterns in data that are sufficiently significant to address research questions or make significant statements about particular subjects. The study approach includes a bibliographic research review, specifically utilising internet-based search engines. It identifies 19 ERP challenges, the most common of which are inadequate top management support and involvement. The review also reveals that ERP systems are adopted by manufacturers for a variety of reasons such as: improved information flow; improved communication; competitive advantage; financial gain; improved efficiency; improved supplier and customer relationships; inventory management and optimisation; better and structured decision-making; traceability; as well as, organisational growth and learning. , M.Ing. (Engineering Management)
- Full Text:
- Authors: Ntwagae, Kegomoditswe Freda
- Date: 2018
- Subjects: Engineering - Management , Enterprise resource planning , Information technology
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/393671 , uj:32580
- Description: Abstract : Enterprise Resources Planning (ERP) is a central database that enables organisations to manage efficient and effective use of resources such as inventory, finance and Human Resources (HR). By measuring the performance of equipment and labour through the implementation of the ERP system, manufacturers can reduce downtime and bottlenecks, thereby increasing output and customer product delivery. The significance of this research is derived from thorough examination of regular ERP system implementation failures in organisations as a result of various challenges that are faced prior to, and post, the implementation phase - in most cases both. Despite the size of the investment, organisations’ attempts to achieve the desired ERP benefit in the short-term and long-term have proven to be problematic. This research describes the challenges encountered during the various stages of the ERP implementation project life cycle. A Systematic Literature Review (SLR) is adopted to obtain data from multiple sources with the aim of producing consistent conclusions. A thematic analysis identifies patterns in data that are sufficiently significant to address research questions or make significant statements about particular subjects. The study approach includes a bibliographic research review, specifically utilising internet-based search engines. It identifies 19 ERP challenges, the most common of which are inadequate top management support and involvement. The review also reveals that ERP systems are adopted by manufacturers for a variety of reasons such as: improved information flow; improved communication; competitive advantage; financial gain; improved efficiency; improved supplier and customer relationships; inventory management and optimisation; better and structured decision-making; traceability; as well as, organisational growth and learning. , M.Ing. (Engineering Management)
- Full Text:
The influence of ICT tools and project management maturity on virtual team performance
- Authors: Katane, Jacqueline
- Date: 2018
- Subjects: Virtual work teams , Communication in organizations , Teams in the workplace - Computer networks , Information technology
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/282975 , uj:30503
- Description: Abstract: The expansion of organisations causes them into offering their products or services and/or consuming products and services that are offered abroad. It is no longer sufficient for organisations to operate locally if their desire is to reach their full potential. Broadening their scope provides the organisations with the desired growth. For the link between organisations and their offshore customers or suppliers to exist there needs to be communication across borders. Teams are formed between the different employees from the different locations to achieve a specified goal. The team members are not co-located and they need the assistance of information communications technology (ICT) tools to communicate with one another. This kind of team is referred to as a virtual team. A lot of attention has been given to virtual teams over the years but despite this attention, there is still little knowledge available about how to manage them (Dulebohn & Hoch, 2017). This indicates that there is still an opportunity to explore the success factors of virtual teams. Poor management of projects can cause the failure of a project (Anantatmula & Rad, 2013). This suggests that an organisation should invest in the maturity of their project management to ensure the success of their virtual projects. The research goal is to investigate the influence that information and communication technology tools and project management maturity has on the performance of virtual teams. This research looks at extended factors on virtual team performance which are: leadership, communication and trust. A good leader needs to have good communication skills in order to successfully coordinate a virtual team. Trust is needed for the virtual team to have honest communication among themselves. Face to face contact in virtual teams is minimal to none, affecting the performance of a virtual team and impacting on the authority and leadership in the virtual team. This also has an impact on the trust among virtual team members and the level of accountability by virtual team members. Virtual teams rely on ICT tools for communication and these tools are emerging at a frequent rate. This research aims to discover if keeping up with emerging ICT tools can supply virtual team members with improved communication which in turn will improve their performance... , M.Tech. (Applied Information Systems)
- Full Text:
- Authors: Katane, Jacqueline
- Date: 2018
- Subjects: Virtual work teams , Communication in organizations , Teams in the workplace - Computer networks , Information technology
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/282975 , uj:30503
- Description: Abstract: The expansion of organisations causes them into offering their products or services and/or consuming products and services that are offered abroad. It is no longer sufficient for organisations to operate locally if their desire is to reach their full potential. Broadening their scope provides the organisations with the desired growth. For the link between organisations and their offshore customers or suppliers to exist there needs to be communication across borders. Teams are formed between the different employees from the different locations to achieve a specified goal. The team members are not co-located and they need the assistance of information communications technology (ICT) tools to communicate with one another. This kind of team is referred to as a virtual team. A lot of attention has been given to virtual teams over the years but despite this attention, there is still little knowledge available about how to manage them (Dulebohn & Hoch, 2017). This indicates that there is still an opportunity to explore the success factors of virtual teams. Poor management of projects can cause the failure of a project (Anantatmula & Rad, 2013). This suggests that an organisation should invest in the maturity of their project management to ensure the success of their virtual projects. The research goal is to investigate the influence that information and communication technology tools and project management maturity has on the performance of virtual teams. This research looks at extended factors on virtual team performance which are: leadership, communication and trust. A good leader needs to have good communication skills in order to successfully coordinate a virtual team. Trust is needed for the virtual team to have honest communication among themselves. Face to face contact in virtual teams is minimal to none, affecting the performance of a virtual team and impacting on the authority and leadership in the virtual team. This also has an impact on the trust among virtual team members and the level of accountability by virtual team members. Virtual teams rely on ICT tools for communication and these tools are emerging at a frequent rate. This research aims to discover if keeping up with emerging ICT tools can supply virtual team members with improved communication which in turn will improve their performance... , M.Tech. (Applied Information Systems)
- Full Text:
The information technology governance disclosures of state-owned entities
- Authors: Vutabwarova, Nancy
- Date: 2018
- Subjects: Auditing - Data processing , Information technology , Public sector
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/272246 , uj:28972
- Description: M.Com. (Computer Audting) , Abstract: Most organisations are now dependent on the use of information technology for their business operations and this has brought about an increase in information technology related spending. For most organisations with this excessive spend on information technology, there are also many unsuccessful information technology projects leading to fruitless expenditure. There is a need for organisations to implement information technology governance effectively. Effective information technology governance will result in beneficial information technology spend and consequently the reduction of unnecessary costs and overruns, and exploitation of information technology to enhance an organisation’s strategy. Information technology governance disclosures in an integrated report are important; they are an effective way for an organisation to communicate to stakeholders how they have implemented information technology governance. Globally state-owned entities (SOEs) contribute 20% to investments. Therefore these entities play a vital part to the South African economy; and thereby making public accountability for money spend by these entities particularly important. SOEs entities also use information technology extensively in their operations, just like their counterparts in the private sector. Information technology governance is therefore of utmost importance in the public sector as well. This study sought to investigate whether listed SOEs have adequately disclosed information technology governance in their integrated reports. This was achieved through a content analysis of the information technology governance disclosures contained in the SOEs’ integrated reports and compared to the principles contained in the King codes. The majority of SOEs do provide some disclosures regarding information technology governance; however, most of these disclosures are not sufficiently detailed. The integrated report disclosures reveal that only one SOE has fully complied with the King III code. Therefore, SOEs have a long way to go in terms of information technology governance disclosure requirements...
- Full Text:
- Authors: Vutabwarova, Nancy
- Date: 2018
- Subjects: Auditing - Data processing , Information technology , Public sector
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/272246 , uj:28972
- Description: M.Com. (Computer Audting) , Abstract: Most organisations are now dependent on the use of information technology for their business operations and this has brought about an increase in information technology related spending. For most organisations with this excessive spend on information technology, there are also many unsuccessful information technology projects leading to fruitless expenditure. There is a need for organisations to implement information technology governance effectively. Effective information technology governance will result in beneficial information technology spend and consequently the reduction of unnecessary costs and overruns, and exploitation of information technology to enhance an organisation’s strategy. Information technology governance disclosures in an integrated report are important; they are an effective way for an organisation to communicate to stakeholders how they have implemented information technology governance. Globally state-owned entities (SOEs) contribute 20% to investments. Therefore these entities play a vital part to the South African economy; and thereby making public accountability for money spend by these entities particularly important. SOEs entities also use information technology extensively in their operations, just like their counterparts in the private sector. Information technology governance is therefore of utmost importance in the public sector as well. This study sought to investigate whether listed SOEs have adequately disclosed information technology governance in their integrated reports. This was achieved through a content analysis of the information technology governance disclosures contained in the SOEs’ integrated reports and compared to the principles contained in the King codes. The majority of SOEs do provide some disclosures regarding information technology governance; however, most of these disclosures are not sufficiently detailed. The integrated report disclosures reveal that only one SOE has fully complied with the King III code. Therefore, SOEs have a long way to go in terms of information technology governance disclosure requirements...
- Full Text:
The role of information technology in the risk management of businesses in South Africa
- Authors: Schutte, B. , Marx, B.
- Date: 2018
- Subjects: Information technology , Risk management , Risk management of IT
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/289677 , uj:31434 , Citation: Schutte, B. & Marx, B. 2018. The role of information technology in the risk management of businesses in South Africa.
- Description: Abstract: Information Technology is a dynamic and constantly evolving field which has dramatically changed the way in which businesses operate. Organisations now have to ensure that information technology is incorporated into their risk management processes and the strategies to mitigate those risks. This study investigated the role of information technology in risk management processes, focusing on the type of information technology risks and threats that affect organisations. An empirical study of the integrated reports of the top 40 companies listed on the Johannesburg Securities Exchange was conducted to investigate the information technology risk management disclosure practices. The study was completed in 2016, before the King IV Code of Corporate Governance for South Africa became effective and accordingly, focused only on the King III principles of information technology governance and risk management. The study found that companies are mitigating information technology risks and have included information technology into their risk management processes. The results also revealed that awareness of information technology risk may be industry-driven, as companies operating in information technology environments were more likely to be exposed to information technology risk.
- Full Text:
- Authors: Schutte, B. , Marx, B.
- Date: 2018
- Subjects: Information technology , Risk management , Risk management of IT
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/289677 , uj:31434 , Citation: Schutte, B. & Marx, B. 2018. The role of information technology in the risk management of businesses in South Africa.
- Description: Abstract: Information Technology is a dynamic and constantly evolving field which has dramatically changed the way in which businesses operate. Organisations now have to ensure that information technology is incorporated into their risk management processes and the strategies to mitigate those risks. This study investigated the role of information technology in risk management processes, focusing on the type of information technology risks and threats that affect organisations. An empirical study of the integrated reports of the top 40 companies listed on the Johannesburg Securities Exchange was conducted to investigate the information technology risk management disclosure practices. The study was completed in 2016, before the King IV Code of Corporate Governance for South Africa became effective and accordingly, focused only on the King III principles of information technology governance and risk management. The study found that companies are mitigating information technology risks and have included information technology into their risk management processes. The results also revealed that awareness of information technology risk may be industry-driven, as companies operating in information technology environments were more likely to be exposed to information technology risk.
- Full Text:
A consulting strategy dealing with management constraints of self-service business intelligence
- Authors: Gaorekwe, Sedigilwe Vincent
- Date: 2017
- Subjects: Knowledge management , Information technology , Business intelligence , Self-service (Economics) , Systems integration
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/272659 , uj:29034
- Description: M.Com. (Business Management) , Abstract: For many organisations, as business needs change, the need for better decision support systems increases. Which is why many organisations today embark on a journey of transitioning from traditional way of doing business intelligence to self-service business intelligence (SSBI). As is with many a new technology, SSBI presents different challenges to companies, therefore, to effectively deal with these challenges, it is critical to align IT and business strategies. To get real value out of the investment made on SSBI, companies tend to outsource the implementation and management of the solution to known consulting firms to assist them with effective ways of dealing with challenges posed by the solution. Which is why this study embarked on a journey of developing a practical working framework for a consulting firm named C-firm, which can then be used as a strategy to deal with management constraints of SSBI for its clients. A single case study was conducted between C-Firm and its clients to explore management constraints of SSBI, which include data governance and management, supporting infrastructure, context, and systems integration, and to subsequently develop a practical working framework for implementing and managing SSBI solution. The interactive approach model by Maxwell Loomis (2003), informed this case study research design. The flexibility of the interactive approach model best suited this study because it allowed different components of the study to interact with each other. A conceptual framework, which is one of the components of the interactive approach model, helped the researcher to focus on those factors that could assist in gaining understanding of the management issues associated with SSBI and how C-Firm can assist its clients in dealing with those issues. The research choice for this study was mixed method, mixed-model research. This means quantitative and qualitative data were collected, and researcher used quantitative analysis procedures to report on the findings. Data collection instruments used were semi structured interviews and an online questionnaire with open-ended and close-ended questions. The empirical study involved gathering data from both C-Firm’s employees and its clients. The research participants were nineteen (19) BI developers from C-Firm, and from C-Firm’s clients’ nine (9) BI developers and five (5) BI managers. The key findings of the empirical study in terms of data governance and management, supporting infrastructure, context, and systems integration were then used to develop a...
- Full Text:
- Authors: Gaorekwe, Sedigilwe Vincent
- Date: 2017
- Subjects: Knowledge management , Information technology , Business intelligence , Self-service (Economics) , Systems integration
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/272659 , uj:29034
- Description: M.Com. (Business Management) , Abstract: For many organisations, as business needs change, the need for better decision support systems increases. Which is why many organisations today embark on a journey of transitioning from traditional way of doing business intelligence to self-service business intelligence (SSBI). As is with many a new technology, SSBI presents different challenges to companies, therefore, to effectively deal with these challenges, it is critical to align IT and business strategies. To get real value out of the investment made on SSBI, companies tend to outsource the implementation and management of the solution to known consulting firms to assist them with effective ways of dealing with challenges posed by the solution. Which is why this study embarked on a journey of developing a practical working framework for a consulting firm named C-firm, which can then be used as a strategy to deal with management constraints of SSBI for its clients. A single case study was conducted between C-Firm and its clients to explore management constraints of SSBI, which include data governance and management, supporting infrastructure, context, and systems integration, and to subsequently develop a practical working framework for implementing and managing SSBI solution. The interactive approach model by Maxwell Loomis (2003), informed this case study research design. The flexibility of the interactive approach model best suited this study because it allowed different components of the study to interact with each other. A conceptual framework, which is one of the components of the interactive approach model, helped the researcher to focus on those factors that could assist in gaining understanding of the management issues associated with SSBI and how C-Firm can assist its clients in dealing with those issues. The research choice for this study was mixed method, mixed-model research. This means quantitative and qualitative data were collected, and researcher used quantitative analysis procedures to report on the findings. Data collection instruments used were semi structured interviews and an online questionnaire with open-ended and close-ended questions. The empirical study involved gathering data from both C-Firm’s employees and its clients. The research participants were nineteen (19) BI developers from C-Firm, and from C-Firm’s clients’ nine (9) BI developers and five (5) BI managers. The key findings of the empirical study in terms of data governance and management, supporting infrastructure, context, and systems integration were then used to develop a...
- Full Text:
Asset modelling framework for use in computerised physical asset management systems
- Authors: Henry, C.A.
- Date: 2017
- Subjects: Assets (Accounting) - Management , Engineering - Management , Information technology , Reliability (Engineering)
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/269606 , uj:28642
- Description: M.Ing. (Engineering Management) , Abstract: The objective of the research is to formulate a simplified physical asset modelling framework that is universal to any industry or any asset type, for use in the chosen Computerised Physical Asset Management System (CPAMS) such that it provides the benefit of improved management of physical assets over its lifecycle. The research highlights that there are numerous CPAMS, whether branded as ERPS, CMMS, EAMS or CFMS as example, however the track record of providing organisational benefit given the significant initial and ongoing investment, is limited. The literature review highlights that the configuration of the CPAMS is one of the contributors to limited benefit, where configuration refers to the structuring and organisation of the CPAMS to do that which the user require. One aspect of the CPAMS configuration is the physical asset modelling framework within which the physical assets are recorded in the CPAMS along with its myriad of data, information and various settings. In addition to that which is entered by the user, the processing of various performances and reporting against the asset modelling framework is equally critical. The development of the physical asset modelling framework involved two independent approaches, firstly deriving a framework from literature review of reliability and logistics engineering theory, and secondly, a framework derived from the research of existing industry asset and asset hierarchy naming conventions, standards or frameworks. The theory-derived framework was validated by the existing industry frameworks with the difference that majority of the existing industry frameworks has an additional organisation level in the hierarchy. A single physical asset modelling framework was derived from the nine existing industry frameworks and since this also validated the theory-derived framework, the industry-derived framework was concluded as the universal simplified physical asset modelling framework. A CPAMS is a necessity for the optimised management of physical assets over its lifecycle to achieve levels of sustained performance required by the organisation’s long-term business strategy and real-time operations. A CPAMS has the potential to realise this optimised management, however, and this is to be emphasised, this potential is only realisable when the CPAMS is configured and maintained by skilled asset management professionals having detailed understanding of what is required for lifecycle asset management, and therefore how the CPAMS must enable this management. This research has developed one such critical requirement which is a universal simplified physical asset modelling framework.
- Full Text:
- Authors: Henry, C.A.
- Date: 2017
- Subjects: Assets (Accounting) - Management , Engineering - Management , Information technology , Reliability (Engineering)
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/269606 , uj:28642
- Description: M.Ing. (Engineering Management) , Abstract: The objective of the research is to formulate a simplified physical asset modelling framework that is universal to any industry or any asset type, for use in the chosen Computerised Physical Asset Management System (CPAMS) such that it provides the benefit of improved management of physical assets over its lifecycle. The research highlights that there are numerous CPAMS, whether branded as ERPS, CMMS, EAMS or CFMS as example, however the track record of providing organisational benefit given the significant initial and ongoing investment, is limited. The literature review highlights that the configuration of the CPAMS is one of the contributors to limited benefit, where configuration refers to the structuring and organisation of the CPAMS to do that which the user require. One aspect of the CPAMS configuration is the physical asset modelling framework within which the physical assets are recorded in the CPAMS along with its myriad of data, information and various settings. In addition to that which is entered by the user, the processing of various performances and reporting against the asset modelling framework is equally critical. The development of the physical asset modelling framework involved two independent approaches, firstly deriving a framework from literature review of reliability and logistics engineering theory, and secondly, a framework derived from the research of existing industry asset and asset hierarchy naming conventions, standards or frameworks. The theory-derived framework was validated by the existing industry frameworks with the difference that majority of the existing industry frameworks has an additional organisation level in the hierarchy. A single physical asset modelling framework was derived from the nine existing industry frameworks and since this also validated the theory-derived framework, the industry-derived framework was concluded as the universal simplified physical asset modelling framework. A CPAMS is a necessity for the optimised management of physical assets over its lifecycle to achieve levels of sustained performance required by the organisation’s long-term business strategy and real-time operations. A CPAMS has the potential to realise this optimised management, however, and this is to be emphasised, this potential is only realisable when the CPAMS is configured and maintained by skilled asset management professionals having detailed understanding of what is required for lifecycle asset management, and therefore how the CPAMS must enable this management. This research has developed one such critical requirement which is a universal simplified physical asset modelling framework.
- Full Text:
Freedom of information : a case for classifying access to ICT’s as a human right
- Authors: Nnenna, Ajufo
- Date: 2017
- Subjects: Freedom of information , Information technology , Human rights
- Language: English
- Type: Doctoral (Thesis)
- Identifier: http://hdl.handle.net/10210/270772 , uj:28788
- Description: LL.D. , Abstract: Freedom of information is regarded as an extension of freedom of speech, a fundamental human right recognized in international law, which is today understood more generally as freedom of expression in any medium, be it orally, in writing, print, through the internet or through art forms. Society is witnessing a period of unprecedented growth in the area of Information and Communication Technologies (ICTs) where advances in ICTs are beginning to have an impact on international human rights. It is held that ICTs are epoch-defining technologies just like the steam engine, electricity and automobiles. At the heart of the present developments are the innovations made possible by ICTs, particularly, the emergence of the information society. ICTs and the relevance of the information society to development prompt the extreme importance of access to ICTs.Based on this, it can been submitted that those who lack access to ICTs are marginalised as regards the full realisation of certain human rights, particularly the right to freedom of information and the right to development. This has further prompted the argument that implicit in the right to freedom of information is the right of access to ICTs.
- Full Text:
- Authors: Nnenna, Ajufo
- Date: 2017
- Subjects: Freedom of information , Information technology , Human rights
- Language: English
- Type: Doctoral (Thesis)
- Identifier: http://hdl.handle.net/10210/270772 , uj:28788
- Description: LL.D. , Abstract: Freedom of information is regarded as an extension of freedom of speech, a fundamental human right recognized in international law, which is today understood more generally as freedom of expression in any medium, be it orally, in writing, print, through the internet or through art forms. Society is witnessing a period of unprecedented growth in the area of Information and Communication Technologies (ICTs) where advances in ICTs are beginning to have an impact on international human rights. It is held that ICTs are epoch-defining technologies just like the steam engine, electricity and automobiles. At the heart of the present developments are the innovations made possible by ICTs, particularly, the emergence of the information society. ICTs and the relevance of the information society to development prompt the extreme importance of access to ICTs.Based on this, it can been submitted that those who lack access to ICTs are marginalised as regards the full realisation of certain human rights, particularly the right to freedom of information and the right to development. This has further prompted the argument that implicit in the right to freedom of information is the right of access to ICTs.
- Full Text:
A conceptual framework to enhance performance in virtual information technology project teams
- Authors: Dube, Shopee M.
- Date: 2016
- Subjects: Information technology , Communication and technology , Virtual work teams , International business enterprises
- Language: English
- Type: Doctoral (Thesis)
- Identifier: http://ujcontent.uj.ac.za8080/10210/382429 , http://hdl.handle.net/10210/124856 , uj:20967
- Description: Abstract: The globalisation of business and markets is growing rapidly and information and communication technologies (ICT) are developing at a very fast pace. This has resulted in the emergence and formation of virtual project teams, also referred to as global project teams. Virtual project teams have increased global competitiveness as well as investments in several types of projects in manufacturing, telecommunications, information technology, engineering, financial services and construction, and are used as a means of enhancing team performance. From this globalisation of business and markets, virtual project teams are now operating within the boundaries of the operational requirements of the team members. This allows for flexibility of working from anywhere without restrictions imposed by geographical boundaries, differences in time zones and heavily relying on communication technologies. The aim of this study was to develop a conceptual framework to improve the performance of virtual project teams, which information technology (IT) project managers can use to better understand how teams can be managed. The quantitative research methodology was employed in this study to collect data using an online questionnaire and the data was analysed using statistical methods. This research methodology allowed the researcher to explore this phenomenon in greater depth. The purposive sampling method (non-probability) was adopted for this study. The key findings of this research are that the following factors improve the performance of virtual IT project teams in South Africa: communication, good leadership, trust, social interaction, team cooperation and commitment. The research further reveals that there is a strong correlation between these factors; hence the factors identified were all essential for the development of the conceptual framework. , Ph.D. (Informatics)
- Full Text:
- Authors: Dube, Shopee M.
- Date: 2016
- Subjects: Information technology , Communication and technology , Virtual work teams , International business enterprises
- Language: English
- Type: Doctoral (Thesis)
- Identifier: http://ujcontent.uj.ac.za8080/10210/382429 , http://hdl.handle.net/10210/124856 , uj:20967
- Description: Abstract: The globalisation of business and markets is growing rapidly and information and communication technologies (ICT) are developing at a very fast pace. This has resulted in the emergence and formation of virtual project teams, also referred to as global project teams. Virtual project teams have increased global competitiveness as well as investments in several types of projects in manufacturing, telecommunications, information technology, engineering, financial services and construction, and are used as a means of enhancing team performance. From this globalisation of business and markets, virtual project teams are now operating within the boundaries of the operational requirements of the team members. This allows for flexibility of working from anywhere without restrictions imposed by geographical boundaries, differences in time zones and heavily relying on communication technologies. The aim of this study was to develop a conceptual framework to improve the performance of virtual project teams, which information technology (IT) project managers can use to better understand how teams can be managed. The quantitative research methodology was employed in this study to collect data using an online questionnaire and the data was analysed using statistical methods. This research methodology allowed the researcher to explore this phenomenon in greater depth. The purposive sampling method (non-probability) was adopted for this study. The key findings of this research are that the following factors improve the performance of virtual IT project teams in South Africa: communication, good leadership, trust, social interaction, team cooperation and commitment. The research further reveals that there is a strong correlation between these factors; hence the factors identified were all essential for the development of the conceptual framework. , Ph.D. (Informatics)
- Full Text:
Knowledge sharing practices within an organisation's information services division
- Authors: Radebe, J.
- Date: 2016
- Subjects: Knowledge management , Information services , Academic libraries , Information technology
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/237743 , uj:24363
- Description: M.Com. (Business Management) , Abstract: Advances in technology and the changing demands of library clients have brought about a demand for innovative, higher quality services from academic libraries. Academic libraries find themselves in a position where they have to either re-evaluate their service models to meet the technologically influenced needs of the library clients, or face redundancy. Research has proven that the practice and implementation of knowledge management (KM) aids an organisation in gaining a competitive advantage, which is at the pinnacle of ensuring that an organisation remains a preferred service provider. In order to address these issues, this research focused on exploring the knowledge sharing (KS) practices of employees within the Library and Information Services (LIS) division at a higher education institution. The researcher employed a qualitative research design, guided by a case-study research strategy. Semi-structured interviews were conducted, with seventeen respondents who were purposively selected for the sample. Data was analysed using thematic analysis, creating categories of subjects relating to the identified research questions. The findings of the study revealed that KS was limited within the LIS and mostly occurred informally between employees within the same section. Furthermore, it was found that the culture at LIS was not conducive for the advancement of KS, as respondents felt unsupported by the LIS' management in terms of KS endeavours. A silo culture, encouraging the creation of specialists in specific roles, was identified as a barrier to potential KS practices within the LIS. In terms of encouraging KS within the LIS, the findings showed that respondents were most enthusiastic about the concepts of rewards and incentives. A need for a formalised KM strategy and consequent policies guiding the acquisition and implementation of KS tools and mechanisms, was also identified. Recommendations arising from the study included: 1. A need for renewed commitment by LIS management in terms of encouraging a KS culture. 2. A drive to find affordable technologies that would enable the storage, retrieval and sharing of knowledge within the LIS, to ensure that the right knowledge reaches the right person, employee or client, at the right time.
- Full Text:
- Authors: Radebe, J.
- Date: 2016
- Subjects: Knowledge management , Information services , Academic libraries , Information technology
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/237743 , uj:24363
- Description: M.Com. (Business Management) , Abstract: Advances in technology and the changing demands of library clients have brought about a demand for innovative, higher quality services from academic libraries. Academic libraries find themselves in a position where they have to either re-evaluate their service models to meet the technologically influenced needs of the library clients, or face redundancy. Research has proven that the practice and implementation of knowledge management (KM) aids an organisation in gaining a competitive advantage, which is at the pinnacle of ensuring that an organisation remains a preferred service provider. In order to address these issues, this research focused on exploring the knowledge sharing (KS) practices of employees within the Library and Information Services (LIS) division at a higher education institution. The researcher employed a qualitative research design, guided by a case-study research strategy. Semi-structured interviews were conducted, with seventeen respondents who were purposively selected for the sample. Data was analysed using thematic analysis, creating categories of subjects relating to the identified research questions. The findings of the study revealed that KS was limited within the LIS and mostly occurred informally between employees within the same section. Furthermore, it was found that the culture at LIS was not conducive for the advancement of KS, as respondents felt unsupported by the LIS' management in terms of KS endeavours. A silo culture, encouraging the creation of specialists in specific roles, was identified as a barrier to potential KS practices within the LIS. In terms of encouraging KS within the LIS, the findings showed that respondents were most enthusiastic about the concepts of rewards and incentives. A need for a formalised KM strategy and consequent policies guiding the acquisition and implementation of KS tools and mechanisms, was also identified. Recommendations arising from the study included: 1. A need for renewed commitment by LIS management in terms of encouraging a KS culture. 2. A drive to find affordable technologies that would enable the storage, retrieval and sharing of knowledge within the LIS, to ensure that the right knowledge reaches the right person, employee or client, at the right time.
- Full Text:
The application of Technology Acceptance Model in predicting user acceptance (adoption) of mobile devices in the workplace
- Authors: Mabaso, B.G.
- Date: 2016
- Subjects: Mobile computing , Information technology
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/82676 , uj:18991
- Description: Abstract: The study examines the relationship between external and internal variable constructs of the Technology Acceptance Model (TAM) to predict the adoption of mobile devices in the workplace. It is general knowledge that once a technology adopter or user perceives a technology device to be useful, this ultimately influences their behavioural intention to use that device. It is also stated in the literature that perceived ease of use influences perceived usefulness leading to behavioural intention to use and ultimately leading to actual usage of a technology. The study takes a quantitative approach using a survey questionnaire as a data collection method and Chi square for hypothesis testing. A survey questionnaire was send to respondents via email for data collection purpose and the response rate was 73%. Perceived Usefulness (PU) and Perceived ease of Use (PEOU) are hypothesized to be the fundamental determinants of user acceptance. Three hypotheses were stated and the relationship between the external variable (IT Policies), PU & PEOU, and the behavioural intention towards use was tested using the chi-square statistic. It was found that a positive relationship existed between IT policies and the behavioural intention towards use, PU and attitude towards use, and also between PEOU and the behavioural intention towards use and in all three tests the null hypothesis was rejected. These results will therefore be of benefit to the South African Broadcasting Corporation (SABC) as they will be using the TAM as a tool to predict adoption on any future technology. , M.Com. (Information Systems)
- Full Text:
- Authors: Mabaso, B.G.
- Date: 2016
- Subjects: Mobile computing , Information technology
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/82676 , uj:18991
- Description: Abstract: The study examines the relationship between external and internal variable constructs of the Technology Acceptance Model (TAM) to predict the adoption of mobile devices in the workplace. It is general knowledge that once a technology adopter or user perceives a technology device to be useful, this ultimately influences their behavioural intention to use that device. It is also stated in the literature that perceived ease of use influences perceived usefulness leading to behavioural intention to use and ultimately leading to actual usage of a technology. The study takes a quantitative approach using a survey questionnaire as a data collection method and Chi square for hypothesis testing. A survey questionnaire was send to respondents via email for data collection purpose and the response rate was 73%. Perceived Usefulness (PU) and Perceived ease of Use (PEOU) are hypothesized to be the fundamental determinants of user acceptance. Three hypotheses were stated and the relationship between the external variable (IT Policies), PU & PEOU, and the behavioural intention towards use was tested using the chi-square statistic. It was found that a positive relationship existed between IT policies and the behavioural intention towards use, PU and attitude towards use, and also between PEOU and the behavioural intention towards use and in all three tests the null hypothesis was rejected. These results will therefore be of benefit to the South African Broadcasting Corporation (SABC) as they will be using the TAM as a tool to predict adoption on any future technology. , M.Com. (Information Systems)
- Full Text:
The evolving role of information technology in internal auditing
- Authors: Ravjee, Harshal Keshav
- Date: 2015-09-28
- Subjects: Auditing, Internal , Information technology
- Type: Thesis
- Identifier: uj:14198 , http://hdl.handle.net/10210/14641
- Description: M.Com. (Computer Auditing) , Modern organizations are increasingly dependent on information technology (IT) for various reasons: to enhance their operational efficiency, reduce costs or even attain a competitive advantage. The role of information technology in the organization continues to evolve and this has an impact for the internal audit functions that serve these organizations. The study investigated whether the King III report, ISACA standards and IIA standards assist the internal audit function in addressing the impact of information technology on the organization and, as a result, the internal audit function itself. This was performed by way of a comprehensive literature study on the internal audit function and the selected standards and corporate governance framework, the role of information technology in both the organization and the internal audit function, as well as an empirical study detailing a comparative analysis of the King III report, ISACA standards and IIA standards, utilizing key success factors. The study identified an alignment of the key principles and elements identified in the King III report, ISACA standards and IIA standards. There was direct support for ITrelated reviews in the King III report, ISACA Standards and IIA Standards. The comparative analysis performed between the King III report and IIA standards, as well as the ISACA standards and the IIA standards resulted in the formulation of key internal audit success factors. These key success factors compared favourably to those identified in the literature review. The study indicated that the King III report, ISACA Standards and IIA Standards assisted the internal audit function by addressing IT related risks, controls and governance elements.
- Full Text:
- Authors: Ravjee, Harshal Keshav
- Date: 2015-09-28
- Subjects: Auditing, Internal , Information technology
- Type: Thesis
- Identifier: uj:14198 , http://hdl.handle.net/10210/14641
- Description: M.Com. (Computer Auditing) , Modern organizations are increasingly dependent on information technology (IT) for various reasons: to enhance their operational efficiency, reduce costs or even attain a competitive advantage. The role of information technology in the organization continues to evolve and this has an impact for the internal audit functions that serve these organizations. The study investigated whether the King III report, ISACA standards and IIA standards assist the internal audit function in addressing the impact of information technology on the organization and, as a result, the internal audit function itself. This was performed by way of a comprehensive literature study on the internal audit function and the selected standards and corporate governance framework, the role of information technology in both the organization and the internal audit function, as well as an empirical study detailing a comparative analysis of the King III report, ISACA standards and IIA standards, utilizing key success factors. The study identified an alignment of the key principles and elements identified in the King III report, ISACA standards and IIA standards. There was direct support for ITrelated reviews in the King III report, ISACA Standards and IIA Standards. The comparative analysis performed between the King III report and IIA standards, as well as the ISACA standards and the IIA standards resulted in the formulation of key internal audit success factors. These key success factors compared favourably to those identified in the literature review. The study indicated that the King III report, ISACA Standards and IIA Standards assisted the internal audit function by addressing IT related risks, controls and governance elements.
- Full Text:
Evaluating the career status of IT professionals
- Authors: Dhanpat, N.
- Date: 2015-06-08
- Subjects: Information technology , Information technology - Management , Information technologists
- Type: Article
- Identifier: uj:6185 , http://hdl.handle.net/10210/14071
- Description: Please refer to full text to view abstract
- Full Text: false
- Authors: Dhanpat, N.
- Date: 2015-06-08
- Subjects: Information technology , Information technology - Management , Information technologists
- Type: Article
- Identifier: uj:6185 , http://hdl.handle.net/10210/14071
- Description: Please refer to full text to view abstract
- Full Text: false
Bring your own device and information technology service delivery : a higher education institution case study
- Authors: Sliep, Chelma
- Date: 2015-03-18
- Subjects: Educational technology , World Wide Web , Information technology
- Type: Thesis
- Identifier: uj:13455 , http://hdl.handle.net/10210/13491
- Description: M.Com. (Business Management ) , Please refer to full text to view abstract
- Full Text:
- Authors: Sliep, Chelma
- Date: 2015-03-18
- Subjects: Educational technology , World Wide Web , Information technology
- Type: Thesis
- Identifier: uj:13455 , http://hdl.handle.net/10210/13491
- Description: M.Com. (Business Management ) , Please refer to full text to view abstract
- Full Text:
Die ontwikkeling van 'n kategoriseringsmeganisme vir beheermaatreëls in die veld van rekenaarsekerheid en die koppeling daarvan met standaarde vir beheermaatreëls
- Authors: Bosch, Christiaan Johannes
- Date: 2014-11-20
- Subjects: Computer security , Information technology
- Type: Thesis
- Identifier: uj:13094 , http://hdl.handle.net/10210/12972
- Description: M.Sc. (Informatics) , Please refer to full text to view abstract
- Full Text:
- Authors: Bosch, Christiaan Johannes
- Date: 2014-11-20
- Subjects: Computer security , Information technology
- Type: Thesis
- Identifier: uj:13094 , http://hdl.handle.net/10210/12972
- Description: M.Sc. (Informatics) , Please refer to full text to view abstract
- Full Text:
The alignment of information technology (IT) with business strategies in small and medium-size enterprises
- Makhathini, Bongumusa Emmanuel
- Authors: Makhathini, Bongumusa Emmanuel
- Date: 2014-09-03
- Subjects: Small business , Information technology
- Type: Thesis
- Identifier: http://ujcontent.uj.ac.za8080/10210/382731 , uj:12209 , http://hdl.handle.net/10210/11978
- Description: M.Com. (Business Management) , In the current economy, leveraging information technology (IT) is of vital importance to gain a sustainable competitive advantage. To accomplish this, companies must ensure the alignment of IT with business strategy. The fundamental goal of alignment should be for IT capabilities to support, enable, and, where appropriate, lead business strategy. Such alignment will maximize the effective use and value of IT in a strategic context. The alignment of IT and business strategy is not easily achieved and has always presented IT and business executives with numerous problems. One of many challenges facing small businesses is that IT strategy appears to take a parallel course to business strategy, maintaining a common direction with business strategy but at a distance. The objective of this research is to identify the impact of this separation of strategy, and understand how to enable enhanced alignment of IT and business strategy. The research scope focuses on the alignment of IT and business strategy in small and medium enterprises (SMEs). The Strategic Alignment Model will be used to analyse IT and business strategy alignment. The value that IT contributes to the organisation will be analysed in terms of three dimensions: systems, users and the wider business. The research will seek to establish whether a relationship exists between strategic alignment and the value of IT to the organisation. Data has been collected through structured interviews conducted with management executives from various SMEs. A concise introduction with each participant ensured a common understanding of key terms and concepts. Questionnaires were also mailed to willing participants where personal interviews were not possible. The findings of this study are expected to assist the alignment of IT and business strategy in SMEs in South Africa resulting in greater realisation of IT value and benefits
- Full Text:
- Authors: Makhathini, Bongumusa Emmanuel
- Date: 2014-09-03
- Subjects: Small business , Information technology
- Type: Thesis
- Identifier: http://ujcontent.uj.ac.za8080/10210/382731 , uj:12209 , http://hdl.handle.net/10210/11978
- Description: M.Com. (Business Management) , In the current economy, leveraging information technology (IT) is of vital importance to gain a sustainable competitive advantage. To accomplish this, companies must ensure the alignment of IT with business strategy. The fundamental goal of alignment should be for IT capabilities to support, enable, and, where appropriate, lead business strategy. Such alignment will maximize the effective use and value of IT in a strategic context. The alignment of IT and business strategy is not easily achieved and has always presented IT and business executives with numerous problems. One of many challenges facing small businesses is that IT strategy appears to take a parallel course to business strategy, maintaining a common direction with business strategy but at a distance. The objective of this research is to identify the impact of this separation of strategy, and understand how to enable enhanced alignment of IT and business strategy. The research scope focuses on the alignment of IT and business strategy in small and medium enterprises (SMEs). The Strategic Alignment Model will be used to analyse IT and business strategy alignment. The value that IT contributes to the organisation will be analysed in terms of three dimensions: systems, users and the wider business. The research will seek to establish whether a relationship exists between strategic alignment and the value of IT to the organisation. Data has been collected through structured interviews conducted with management executives from various SMEs. A concise introduction with each participant ensured a common understanding of key terms and concepts. Questionnaires were also mailed to willing participants where personal interviews were not possible. The findings of this study are expected to assist the alignment of IT and business strategy in SMEs in South Africa resulting in greater realisation of IT value and benefits
- Full Text:
The computer auditor's involvement in IT strategic planning
- Authors: Brown, Ronald Arden
- Date: 2014-08-19
- Subjects: Information technology , Strategic planning
- Type: Thesis
- Identifier: uj:12097 , http://hdl.handle.net/10210/11842
- Description: M.Com. (Computer auditing) , 1. Overview of Topic This dissertation deals with the question of the computer auditor's involvement in IT (Information Technology) strategic planning. Increasingly, organizations have come to value IT for the competitive or strategic advantage that it can provide in the modern marketplace. IT has thus moved from being an administrative function to being of strategic importance to an organization. The IT strategic plan expresses an organization's beliefs and goals relating to the use of information technology and the use of IT for strategic purposes. The IT strategic plan should ideally support the organizational goals and the principles identified in the organizational strategic plan. 2. Research Problem and Methodology The purpose of this research project is to identify whether a computer auditor should be involved in IT strategy planning. It is contended that the involvement would normally be that of auditing an IT strategy, but could also extend to providing input into the development of such a strategy. This dissertation suggests that the IT strategy is a risk area in the organization and as such should be examined by the computer auditor. In addition, the concept of IT strategy being a key control system within the organization is introduced. A survey of literature is used to justify the above. Based on points gleaned from the literature survey, a suggested guideline for auditing an IT strategy is proposed. 3. Results of the Research Although a comprehensive survey of literature was performed. no indication was found that this topic had been dealt with in the past. The literature survey. however, proved to be of value in defining IT strategy and identifying it's risk areas. In addition, some of the literature did imply that there was scope for the involvement of the computer auditor in IT strategy planning. The literature survey also indicated that the topic of IT strategy was of importance to South African companies. Based on the literature survey it was concluded that, because IT strategy represented a risk area to the organization, the computer auditor should be involved in the audit thereof. The following guidelines were drawn up: one to assist in identifying when an IT strategy should be audited, one to identify control objectives relating to IT strategy and a corresponding audit guideline for each control objective. 4. Conclusion The literature surveyed indicated that there was a definite need for the computer auditor to become involved in the audit of IT strategy. The guideline presented for the audit of an IT strategy should prove to be useful to the computer auditor in identifying when and how an IT strategy should be audited. Investigating the actual involvement of the computer auditor in IT strategic planning was identified as an area for possible future research.
- Full Text:
- Authors: Brown, Ronald Arden
- Date: 2014-08-19
- Subjects: Information technology , Strategic planning
- Type: Thesis
- Identifier: uj:12097 , http://hdl.handle.net/10210/11842
- Description: M.Com. (Computer auditing) , 1. Overview of Topic This dissertation deals with the question of the computer auditor's involvement in IT (Information Technology) strategic planning. Increasingly, organizations have come to value IT for the competitive or strategic advantage that it can provide in the modern marketplace. IT has thus moved from being an administrative function to being of strategic importance to an organization. The IT strategic plan expresses an organization's beliefs and goals relating to the use of information technology and the use of IT for strategic purposes. The IT strategic plan should ideally support the organizational goals and the principles identified in the organizational strategic plan. 2. Research Problem and Methodology The purpose of this research project is to identify whether a computer auditor should be involved in IT strategy planning. It is contended that the involvement would normally be that of auditing an IT strategy, but could also extend to providing input into the development of such a strategy. This dissertation suggests that the IT strategy is a risk area in the organization and as such should be examined by the computer auditor. In addition, the concept of IT strategy being a key control system within the organization is introduced. A survey of literature is used to justify the above. Based on points gleaned from the literature survey, a suggested guideline for auditing an IT strategy is proposed. 3. Results of the Research Although a comprehensive survey of literature was performed. no indication was found that this topic had been dealt with in the past. The literature survey. however, proved to be of value in defining IT strategy and identifying it's risk areas. In addition, some of the literature did imply that there was scope for the involvement of the computer auditor in IT strategy planning. The literature survey also indicated that the topic of IT strategy was of importance to South African companies. Based on the literature survey it was concluded that, because IT strategy represented a risk area to the organization, the computer auditor should be involved in the audit thereof. The following guidelines were drawn up: one to assist in identifying when an IT strategy should be audited, one to identify control objectives relating to IT strategy and a corresponding audit guideline for each control objective. 4. Conclusion The literature surveyed indicated that there was a definite need for the computer auditor to become involved in the audit of IT strategy. The guideline presented for the audit of an IT strategy should prove to be useful to the computer auditor in identifying when and how an IT strategy should be audited. Investigating the actual involvement of the computer auditor in IT strategic planning was identified as an area for possible future research.
- Full Text:
'n Bestuurs- en metodologiese benadering tot gebeurlikheidsbeplanning vir die gerekenariseerde stelsels van 'n organisasie
- Authors: Nel, Yvette
- Date: 2014-07-28
- Subjects: Computer networks - Security measures , Information technology
- Type: Thesis
- Identifier: uj:11844 , http://hdl.handle.net/10210/11576
- Description: M.Com. (Informatics) , The-utilization of information technology is essential for an organization, not only to handle daily business activities but also to facilitate management decisions. The greater the dependence of the organization upon information technology, the greater the risk the organization is exposed to in case of an information systems interruption. Computer disasters, such as fires, floods, storms, sabotage and human error, constitute a security threat which could prejudice the survival of an organization. Disaster recovery planning is a realistic and imperative activity for each organization whether large or small. In the light of the potential economic and legal implications o fa disaster, it is no longer acceptable not to be prepared for such an occurrence today.A well designed and tested disaster recovery plan, as part of the total information security strategy of the organization, is therefore not only essential in the terms of the recovery of business functions, but for the SURVIVAL of the organization. In viewpoint above, it can be expected that disaster counterrevolutionary be standard practice for all organizations. However that is not the case. The literature study undertook, as well as exposure in practice, indicate clearly that disaster recovery planning enjoys low priority in most organizations. The majority existentialists are superficial, unstructured and insufficient and will not be successful when real disaster strikes.:The most important single cause for the failure of an organization ~ disaster recovery plan, will be that too much emphasis is being placed on the technical aspects rather than on the management or organizational aspects. The solutions an integrated approach of strategies and the multiple technologies which are available today. These strategies and technologies should be combined to meet the specific needs of the individual organization. The purpose of this dissertation was firstly to identify the most critical problems related to disaster recovery planning and secondly to provide a methodology for the development and implementation of a disaster recovery plan which addresses these problems. This methodology constitutes an enhancement on an existing information security methodology in order to establish a total information security strategy for a large organization with disaster recovery as an essential aspect of this strategy. The final disaster recovery planning methodology as proposed in this dissertation, was developed as a result of an extensive literature study undertook as well as involvement during the development of a disaster recovery system by the company which initiated this study.
- Full Text:
- Authors: Nel, Yvette
- Date: 2014-07-28
- Subjects: Computer networks - Security measures , Information technology
- Type: Thesis
- Identifier: uj:11844 , http://hdl.handle.net/10210/11576
- Description: M.Com. (Informatics) , The-utilization of information technology is essential for an organization, not only to handle daily business activities but also to facilitate management decisions. The greater the dependence of the organization upon information technology, the greater the risk the organization is exposed to in case of an information systems interruption. Computer disasters, such as fires, floods, storms, sabotage and human error, constitute a security threat which could prejudice the survival of an organization. Disaster recovery planning is a realistic and imperative activity for each organization whether large or small. In the light of the potential economic and legal implications o fa disaster, it is no longer acceptable not to be prepared for such an occurrence today.A well designed and tested disaster recovery plan, as part of the total information security strategy of the organization, is therefore not only essential in the terms of the recovery of business functions, but for the SURVIVAL of the organization. In viewpoint above, it can be expected that disaster counterrevolutionary be standard practice for all organizations. However that is not the case. The literature study undertook, as well as exposure in practice, indicate clearly that disaster recovery planning enjoys low priority in most organizations. The majority existentialists are superficial, unstructured and insufficient and will not be successful when real disaster strikes.:The most important single cause for the failure of an organization ~ disaster recovery plan, will be that too much emphasis is being placed on the technical aspects rather than on the management or organizational aspects. The solutions an integrated approach of strategies and the multiple technologies which are available today. These strategies and technologies should be combined to meet the specific needs of the individual organization. The purpose of this dissertation was firstly to identify the most critical problems related to disaster recovery planning and secondly to provide a methodology for the development and implementation of a disaster recovery plan which addresses these problems. This methodology constitutes an enhancement on an existing information security methodology in order to establish a total information security strategy for a large organization with disaster recovery as an essential aspect of this strategy. The final disaster recovery planning methodology as proposed in this dissertation, was developed as a result of an extensive literature study undertook as well as involvement during the development of a disaster recovery system by the company which initiated this study.
- Full Text:
A predictive model for information technology project success
- Authors: Joseph, Nazeer
- Date: 2014-05-05
- Subjects: Information technology , Project management , Organizational effectiveness , Creative ability in business
- Type: Thesis
- Identifier: uj:10916 , http://hdl.handle.net/10210/10490
- Description: M.Com. (Information Technology Management) , Information and communication technology (ICT) project success is considered the Holy Grail within many organisations. Over the past decade organisations have begun to realise the increasing importance and the potential of exploiting ICT to gain competitive advantage in their particular realm. Organisations have consequently pushed for the implementation of robust ICT solutions not only to facilitate and augment crucial decision-making processes, but to improve overall organisational efficiency and effectiveness as well. These ICT solutions are deployed via ICT projects. However, extensive research has revealed that ICT projects are continuing to fail at a disturbing rate nationally as well as internationally. ICT projects therefore have an infamous reputation within organisations and the project management domain. This research focused on determining what drives ICT project success by systematically investigating how ICT project success is perceived and measured as well as the factors which influence it. The quantitative research paradigm was implemented through the use of a survey in the form of a structured questionnaire. Although this research was cross-sectional in nature, it employed an element of longitudinal analysis as the results were scrutinised and compared with previous research conducted within the same research area. ICT project team members were randomly sampled to acquire an objective view of ICT project success. Moreover, this research revolved around the philosophy that if the significance of each influencing factor is understood, it should be possible to predict whether an ICT project will succeed or fail. A predictive modelling approach was adopted. This predictive model presented within this dissertation was constructed using structural equation modelling (SEM). The predictive model indicated that ICT project success is predicted by means of stakeholder management, communication and methodology. The model also indicated that these three factors are interrelated and are dependent on one another. It was established that overall project success is dependent on project management success and project product success. This research employed a technique which is rarely used within the project management or ICT project management domain, viz. SEM. Two key recommendations emerged from this research. Firstly, this research suggests that it may be time to re-evaluate how ICT projects are measured as well as the influencing factors, as traditional approaches are yet to accommodate ICT projects in particular. Secondly, this research suggests that researchers should start to explore the underlying constructs of communication as this could assist in addressing a fundamental flaw not only in ICT project management, but project management in general.
- Full Text:
- Authors: Joseph, Nazeer
- Date: 2014-05-05
- Subjects: Information technology , Project management , Organizational effectiveness , Creative ability in business
- Type: Thesis
- Identifier: uj:10916 , http://hdl.handle.net/10210/10490
- Description: M.Com. (Information Technology Management) , Information and communication technology (ICT) project success is considered the Holy Grail within many organisations. Over the past decade organisations have begun to realise the increasing importance and the potential of exploiting ICT to gain competitive advantage in their particular realm. Organisations have consequently pushed for the implementation of robust ICT solutions not only to facilitate and augment crucial decision-making processes, but to improve overall organisational efficiency and effectiveness as well. These ICT solutions are deployed via ICT projects. However, extensive research has revealed that ICT projects are continuing to fail at a disturbing rate nationally as well as internationally. ICT projects therefore have an infamous reputation within organisations and the project management domain. This research focused on determining what drives ICT project success by systematically investigating how ICT project success is perceived and measured as well as the factors which influence it. The quantitative research paradigm was implemented through the use of a survey in the form of a structured questionnaire. Although this research was cross-sectional in nature, it employed an element of longitudinal analysis as the results were scrutinised and compared with previous research conducted within the same research area. ICT project team members were randomly sampled to acquire an objective view of ICT project success. Moreover, this research revolved around the philosophy that if the significance of each influencing factor is understood, it should be possible to predict whether an ICT project will succeed or fail. A predictive modelling approach was adopted. This predictive model presented within this dissertation was constructed using structural equation modelling (SEM). The predictive model indicated that ICT project success is predicted by means of stakeholder management, communication and methodology. The model also indicated that these three factors are interrelated and are dependent on one another. It was established that overall project success is dependent on project management success and project product success. This research employed a technique which is rarely used within the project management or ICT project management domain, viz. SEM. Two key recommendations emerged from this research. Firstly, this research suggests that it may be time to re-evaluate how ICT projects are measured as well as the influencing factors, as traditional approaches are yet to accommodate ICT projects in particular. Secondly, this research suggests that researchers should start to explore the underlying constructs of communication as this could assist in addressing a fundamental flaw not only in ICT project management, but project management in general.
- Full Text:
Online community portals for small businesses
- Authors: Chen, Her-Jiang
- Date: 2014-02-11
- Subjects: Small business , Business enterprises - Computer networks. , Information technology
- Type: Thesis
- Identifier: uj:3794 , http://hdl.handle.net/10210/9168
- Description: M.A.(Information Science) , The first part of the study is a literature review which indicate that small, medium and micro enterprises (SMMEs) represent an important vehicle to address the challenges of job creation, economic growth and equity. Modern economy is driven by innovations and knowledge. Transforming information resources into knowledge and maximise the value of knowledge is the new challenge in achieving a sustainable competitive advantage. Information resources are needed by small businesses as much as their larger counter parts but small businesses are usually in a disadvantaged position in terms of finance and expertise. Information and communication technologies (ICTs) offer small businesses new opportunities in the information economy. Exciting ICT applications such as Web portals provide platforms for business communities to share information and communicate more efficiently than ever. Such information resources enable small businesses to react faster and adapt better to the changing global market. The stimulation of SMMEs must be seen as part of an integrated strategy to develop the society to a higher level. The research findings of this study provide all stakeholders in small business development in South Africa including government, industries and academics a better understanding and practical guideline for delivering information resources to small business owners and managers and the design of information portals that can address the information needs of small businesses in South Africa. The empirical components that follow the literature review comprised a questionnaire survey. The survey focused on non-franchised small businesses in the retail industry in the greater Johannesburg metropolitan. A total of 150 questionnaires completed by small business owners and managers were used for statistic analysis in this research. The questionnaire consisted of four sections: business biographic information, business information and agencies, information and communication technologies usage, and community and portal activities. The survey results revealed valuable insights and trends in the use of ICTs and attitudes towards information sharing amongst small business owners and managers. Textile, clothing, footwear and leather goods were the most popular trade for the small businesses use in the survey. Nearly all respondents prefer English for business communication and the businesses are typically owner manager with a small number of employees. . Infrastructure for ICTs is in place for small businesses, but the usage level is still basic. Short message service (SMS) and e-mail are the most commonly used leT tools. Traditional media such as television, radio, newspapers and magazines remain the most important source of information for these small business owners and managers. Younger businesses adapt better to ICTs than the older businesses. Despite a mixed attitude towards sharing business information, small business owners and managers showed a high level of interest in networking with other businesses, in particular with potential customers and suppliers. Most respondents do not belong to any professional or industrial organisation primarily because they were not aware of these organisations. Based on the literature review and the empirical research, the final conclusion that was made from this research is that Web community information portals can, to a great extent, promote the use of information resources for small businesses in South Africa. The results from this research give a better understanding and are useful guidelines to stakeholders in small business development in South Africa.
- Full Text:
- Authors: Chen, Her-Jiang
- Date: 2014-02-11
- Subjects: Small business , Business enterprises - Computer networks. , Information technology
- Type: Thesis
- Identifier: uj:3794 , http://hdl.handle.net/10210/9168
- Description: M.A.(Information Science) , The first part of the study is a literature review which indicate that small, medium and micro enterprises (SMMEs) represent an important vehicle to address the challenges of job creation, economic growth and equity. Modern economy is driven by innovations and knowledge. Transforming information resources into knowledge and maximise the value of knowledge is the new challenge in achieving a sustainable competitive advantage. Information resources are needed by small businesses as much as their larger counter parts but small businesses are usually in a disadvantaged position in terms of finance and expertise. Information and communication technologies (ICTs) offer small businesses new opportunities in the information economy. Exciting ICT applications such as Web portals provide platforms for business communities to share information and communicate more efficiently than ever. Such information resources enable small businesses to react faster and adapt better to the changing global market. The stimulation of SMMEs must be seen as part of an integrated strategy to develop the society to a higher level. The research findings of this study provide all stakeholders in small business development in South Africa including government, industries and academics a better understanding and practical guideline for delivering information resources to small business owners and managers and the design of information portals that can address the information needs of small businesses in South Africa. The empirical components that follow the literature review comprised a questionnaire survey. The survey focused on non-franchised small businesses in the retail industry in the greater Johannesburg metropolitan. A total of 150 questionnaires completed by small business owners and managers were used for statistic analysis in this research. The questionnaire consisted of four sections: business biographic information, business information and agencies, information and communication technologies usage, and community and portal activities. The survey results revealed valuable insights and trends in the use of ICTs and attitudes towards information sharing amongst small business owners and managers. Textile, clothing, footwear and leather goods were the most popular trade for the small businesses use in the survey. Nearly all respondents prefer English for business communication and the businesses are typically owner manager with a small number of employees. . Infrastructure for ICTs is in place for small businesses, but the usage level is still basic. Short message service (SMS) and e-mail are the most commonly used leT tools. Traditional media such as television, radio, newspapers and magazines remain the most important source of information for these small business owners and managers. Younger businesses adapt better to ICTs than the older businesses. Despite a mixed attitude towards sharing business information, small business owners and managers showed a high level of interest in networking with other businesses, in particular with potential customers and suppliers. Most respondents do not belong to any professional or industrial organisation primarily because they were not aware of these organisations. Based on the literature review and the empirical research, the final conclusion that was made from this research is that Web community information portals can, to a great extent, promote the use of information resources for small businesses in South Africa. The results from this research give a better understanding and are useful guidelines to stakeholders in small business development in South Africa.
- Full Text: