A business perspective on ROI and risk management in human capital development
- Mara, Cashandra C., Govender, Cookie M., Makka, Anoosha M.
- Authors: Mara, Cashandra C. , Govender, Cookie M. , Makka, Anoosha M.
- Date: 2018
- Subjects: Business , Human capital development (HCD) , Return on investment (ROI)
- Language: English
- Type: Conference proceedings
- Identifier: http://hdl.handle.net/10210/281007 , uj:30223 , Citation: Mara, C.C., Govender, C.M. & Makka, A.M. 2018. A business perspective on ROI and risk management in human capital development.
- Description: Abstract: Human capital development (HCD) improves employee development, which improves business results. HCD is measured to prove business impact. Organisations in Africa and South Africa are challenged when calculating ROI in HCD interventions. This article presents the business perspectives on HCD benefits, highlighting the ROI and risk aspects. The argument is that although there are productivity, customer satisfaction and competitive advantage benefits to HCD, if the ROI is not calculated the impact on business results remain elusive. It is only when HCD risks are measured and managed that HCD manifests a positive impact on business results. The contribution of this article is to add to the body of knowledge on HCD, ROI and risk measurement in the African and South African context. The practical contribution is the highlighted business benefits of effective and efficient HCD management. The article allows HCD managers to embrace business innovation in their human development strategy.
- Full Text:
- Authors: Mara, Cashandra C. , Govender, Cookie M. , Makka, Anoosha M.
- Date: 2018
- Subjects: Business , Human capital development (HCD) , Return on investment (ROI)
- Language: English
- Type: Conference proceedings
- Identifier: http://hdl.handle.net/10210/281007 , uj:30223 , Citation: Mara, C.C., Govender, C.M. & Makka, A.M. 2018. A business perspective on ROI and risk management in human capital development.
- Description: Abstract: Human capital development (HCD) improves employee development, which improves business results. HCD is measured to prove business impact. Organisations in Africa and South Africa are challenged when calculating ROI in HCD interventions. This article presents the business perspectives on HCD benefits, highlighting the ROI and risk aspects. The argument is that although there are productivity, customer satisfaction and competitive advantage benefits to HCD, if the ROI is not calculated the impact on business results remain elusive. It is only when HCD risks are measured and managed that HCD manifests a positive impact on business results. The contribution of this article is to add to the body of knowledge on HCD, ROI and risk measurement in the African and South African context. The practical contribution is the highlighted business benefits of effective and efficient HCD management. The article allows HCD managers to embrace business innovation in their human development strategy.
- Full Text:
Managing HCD risk in tourism organisations – a collaborative responsibility
- Authors: Mara, C.C. , Govender, C.M.
- Date: 2018
- Subjects: Tourism , Measurement , Human capital development (HCD)
- Language: English
- Type: Conference proceeding
- Identifier: http://hdl.handle.net/10210/290655 , uj:31557 , Citation: Mara, C.C. & Govender, C.M. 2018. Managing HCD risk in tourism organisations – a collaborative responsibility.
- Description: Abstract: Tourism faces unique skills gaps and despite investments in human capital development (HCD) most managers are not aware, nor held accountable for the benefits and risk of HCD. This paper explores the responsibility of collaborative role players in managing HCD risk in South African tourism. Interviews with managers reveal the benefits from collective management of HCD risks such as: employee retention, learning transfer, misaligned training needs, disengaged employees and financial mismanagement. The research adds to SA HCD risk knowledge. Practically, the top five SA HCD tourism risks and risk management collaborators are revealed.
- Full Text:
- Authors: Mara, C.C. , Govender, C.M.
- Date: 2018
- Subjects: Tourism , Measurement , Human capital development (HCD)
- Language: English
- Type: Conference proceeding
- Identifier: http://hdl.handle.net/10210/290655 , uj:31557 , Citation: Mara, C.C. & Govender, C.M. 2018. Managing HCD risk in tourism organisations – a collaborative responsibility.
- Description: Abstract: Tourism faces unique skills gaps and despite investments in human capital development (HCD) most managers are not aware, nor held accountable for the benefits and risk of HCD. This paper explores the responsibility of collaborative role players in managing HCD risk in South African tourism. Interviews with managers reveal the benefits from collective management of HCD risks such as: employee retention, learning transfer, misaligned training needs, disengaged employees and financial mismanagement. The research adds to SA HCD risk knowledge. Practically, the top five SA HCD tourism risks and risk management collaborators are revealed.
- Full Text:
Measurable operational risk in human capital development in the South African service sector
- Govender, Cookie M., Jasson, Cashandra C.
- Authors: Govender, Cookie M. , Jasson, Cashandra C.
- Date: 2018
- Subjects: Service sector , Measurement , Human capital development (HCD)
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/264574 , uj:27997 , Citation: Govender, C.M. & Jasson, C.C. 2018. Measurable operational risk in human capital development in the South African service sector. African Journal of Hospitality, Tourism and Leisure, 7(2):1-16. , ISSN: 2223-814X
- Description: Abstract: The contemporary global business, political, technological and social arena is fraught with challenges, rapid development, continuous change and turbulence, which impact on all employees and the manner in which they are led and managed. Organisations in developed as well as emerging and developing economies, such as South Africa (SA), whether they offer goods or services, are especially affected by radical shifts in operational processes that often impede strategic success. Leaders and managers try to mitigate gaps in performance caused by such turbulence, via change management, organisational development and training and development interventions; however, they have to be extra vigilant of the operational risks that are associated with business operations and human capital development (HCD). Empirical research was conducted to understand and explain the perspectives of South African managers operating in the service sector on the measurable operational risks associated with their investments in HCD initiatives. Qualitative semi-structured interviews were conducted with leaders and managers who were responsible for HCD in selected organisations. Responses were analysed thematically to seek for common patterns and profound narratives. The key finding indicate that the top five risks in HCD are: poor staff retention; lack of learning transfer; misaligned training needs; disengaged trainees; and budget constraints. Risks ranked as high are: staff retention; lack of transfer; competitors; misaligned training; training aversion; limited budget; changing landscape; and training without impact. Further research is recommended to explore whether managers, HCD professionals and training providers measure specific risks, as well compare the operational effectiveness and risks of human capital development.
- Full Text:
- Authors: Govender, Cookie M. , Jasson, Cashandra C.
- Date: 2018
- Subjects: Service sector , Measurement , Human capital development (HCD)
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/264574 , uj:27997 , Citation: Govender, C.M. & Jasson, C.C. 2018. Measurable operational risk in human capital development in the South African service sector. African Journal of Hospitality, Tourism and Leisure, 7(2):1-16. , ISSN: 2223-814X
- Description: Abstract: The contemporary global business, political, technological and social arena is fraught with challenges, rapid development, continuous change and turbulence, which impact on all employees and the manner in which they are led and managed. Organisations in developed as well as emerging and developing economies, such as South Africa (SA), whether they offer goods or services, are especially affected by radical shifts in operational processes that often impede strategic success. Leaders and managers try to mitigate gaps in performance caused by such turbulence, via change management, organisational development and training and development interventions; however, they have to be extra vigilant of the operational risks that are associated with business operations and human capital development (HCD). Empirical research was conducted to understand and explain the perspectives of South African managers operating in the service sector on the measurable operational risks associated with their investments in HCD initiatives. Qualitative semi-structured interviews were conducted with leaders and managers who were responsible for HCD in selected organisations. Responses were analysed thematically to seek for common patterns and profound narratives. The key finding indicate that the top five risks in HCD are: poor staff retention; lack of learning transfer; misaligned training needs; disengaged trainees; and budget constraints. Risks ranked as high are: staff retention; lack of transfer; competitors; misaligned training; training aversion; limited budget; changing landscape; and training without impact. Further research is recommended to explore whether managers, HCD professionals and training providers measure specific risks, as well compare the operational effectiveness and risks of human capital development.
- Full Text:
- «
- ‹
- 1
- ›
- »