A strategic perspective on total quality management
- Swart, Johan Christoffel Boshoff
- Authors: Swart, Johan Christoffel Boshoff
- Date: 2012-09-05
- Subjects: Total quality management , Financial services industry - Management
- Type: Thesis
- Identifier: http://ujcontent.uj.ac.za8080/10210/363318 , uj:3556 , http://hdl.handle.net/10210/6940
- Description: M.Comm. , Achieving quality in products and services requires that TQM be viewed as "a journey to a destiny" in which many routes can be taken, rather than a destiny in itself. Organisations that wish to implement TQM have to study the map carefully before embarking on this "journey" as the Latin phrase "salutes in media via" or "safety lies in the middle route" is unfortunately not a guarantee to reaching the TQM destiny. The main aim of this study is to provide an understanding into the concerns, problems and challenges as well as advantages associated with TOM in modem financial services organisations, which can lead to a false sense of security if not managed correctly. The objectives of the study are therefore 1. To gain insight on how and why TQM developed, placing an emphasis on the change in markets and organisations as well as the management thereof over time To review current TQM trends and obstacles that modern organisations face within the South African financial services industry; and 3. To develop and arrive at a workable model for TOM implementation within the financial services industry. Specifically the study wishes to provide the reader with a broad understanding of TQM, as well as the necessary stimulation to further probe and exploit this management technique.
- Full Text:
- Authors: Swart, Johan Christoffel Boshoff
- Date: 2012-09-05
- Subjects: Total quality management , Financial services industry - Management
- Type: Thesis
- Identifier: http://ujcontent.uj.ac.za8080/10210/363318 , uj:3556 , http://hdl.handle.net/10210/6940
- Description: M.Comm. , Achieving quality in products and services requires that TQM be viewed as "a journey to a destiny" in which many routes can be taken, rather than a destiny in itself. Organisations that wish to implement TQM have to study the map carefully before embarking on this "journey" as the Latin phrase "salutes in media via" or "safety lies in the middle route" is unfortunately not a guarantee to reaching the TQM destiny. The main aim of this study is to provide an understanding into the concerns, problems and challenges as well as advantages associated with TOM in modem financial services organisations, which can lead to a false sense of security if not managed correctly. The objectives of the study are therefore 1. To gain insight on how and why TQM developed, placing an emphasis on the change in markets and organisations as well as the management thereof over time To review current TQM trends and obstacles that modern organisations face within the South African financial services industry; and 3. To develop and arrive at a workable model for TOM implementation within the financial services industry. Specifically the study wishes to provide the reader with a broad understanding of TQM, as well as the necessary stimulation to further probe and exploit this management technique.
- Full Text:
Analysis of project management techniques within software engineering in the financial industry
- Authors: Ismail, Mohamed Saliem
- Date: 2013-05-27
- Subjects: Project management , Software engineering - Management , Financial institutions - Management , Financial services industry - Management
- Type: Mini-Dissertation
- Identifier: uj:7548 , http://hdl.handle.net/10210/8406
- Description: M.Ing. (Engineering Management) , Within the last 20 years, technology has progressed remarkably. Secondary market trading in South Africa was at an age where rates were being printed on ticker paper and this was considered real time rates. Deal tickets were completed by hand and the dealing room was complete chaos. Today the advancements of technology have evolved this industry remarkably. With real time rates feeding two or even three systems on screen, trade volumes have increased exponentially. The roles of information technology (IT) and software engineering are seen as support functions within most banking industries and are considered critical elements to any project. The project manager must be able to cope with constant change in the technology environment and intense pressure from stakeholders to produce quality results on time. All means of business are transacted through an electronic platform making the reliance and integrity of software systems critical. Software engineering becomes more than just simply writing a system for some designed purpose. Improper management of systems projects will impact heavily on daily operations. The primary aim of this research study is to investigate project management and portfolio management processes within the financial industry, and to recommend and formulate enhancements to these processes. The study will be conducted on a young and developing investment bank where policy and processes are not yet clearly established. A pilot project management process will be introduced and monitored against the following measurements areas: Quality, Stability, Deliverables, Relationships and Execution.
- Full Text:
- Authors: Ismail, Mohamed Saliem
- Date: 2013-05-27
- Subjects: Project management , Software engineering - Management , Financial institutions - Management , Financial services industry - Management
- Type: Mini-Dissertation
- Identifier: uj:7548 , http://hdl.handle.net/10210/8406
- Description: M.Ing. (Engineering Management) , Within the last 20 years, technology has progressed remarkably. Secondary market trading in South Africa was at an age where rates were being printed on ticker paper and this was considered real time rates. Deal tickets were completed by hand and the dealing room was complete chaos. Today the advancements of technology have evolved this industry remarkably. With real time rates feeding two or even three systems on screen, trade volumes have increased exponentially. The roles of information technology (IT) and software engineering are seen as support functions within most banking industries and are considered critical elements to any project. The project manager must be able to cope with constant change in the technology environment and intense pressure from stakeholders to produce quality results on time. All means of business are transacted through an electronic platform making the reliance and integrity of software systems critical. Software engineering becomes more than just simply writing a system for some designed purpose. Improper management of systems projects will impact heavily on daily operations. The primary aim of this research study is to investigate project management and portfolio management processes within the financial industry, and to recommend and formulate enhancements to these processes. The study will be conducted on a young and developing investment bank where policy and processes are not yet clearly established. A pilot project management process will be introduced and monitored against the following measurements areas: Quality, Stability, Deliverables, Relationships and Execution.
- Full Text:
Internet banking : an analysis of the adequacy of the controls and solutions for deficiencies
- Authors: Smith, Rozanne Janet
- Date: 2012-09-14
- Subjects: Internet banking , Electronic funds transfers , Cellphone banking , Bank management , Financial services industry - Management , Banks and banking - Computer networks
- Type: Mini-Dissertation
- Identifier: uj:10373 , http://hdl.handle.net/10210/7739
- Description: M.Comm. , Electronic commerce is a large and constantly growing industry (Kisimov. 2008), and on-line transactions are returning ever-larger revenues to electronic merchants. However, the a-commerce industry is still facing a range of problems concerning the process of secure completion of on-line transactions. "Such problems are connected to consumer fears dealing with the identity of on-line merchants, their security pre-cautions and methods for accepting on-line payments" (Kisimov, 2008). According to Kim (2007), financial institutions must ensure that the perceptions and realities surrounding security are successfully managed, both to ensure adoption and to protect customers and the institution from emerging threats. The South African Banking Risk Information Centre (SABRIC) expressed its concern about the increase in phishing attacks on South African banking clients. Banking industry data managed by SABRIC shows that the number of phishing websites targeting local bank clients that have been detected and closed down by the banks have more than trebled since November 2009 until February 2010. This is a clear indication that fraudsters are constantly trying to defraud internet and cell phone banking clients (SABRIC, 2010:1 ). This study will aim to determine what controls financial institutions should implement to ensure that internet and cell phone banking can be done safely and with confidence. It will also determine whether the independent external auditors play a vital role in the process of implementing controls and solutions. With internet and cell phone banking growing rapidly (more than three billion people depend on cell phones every day for business and personal use), it is of the utmost importance that the necessary controls are implemented to protect clients' confidential information (Ciickatell, 2009a).
- Full Text:
- Authors: Smith, Rozanne Janet
- Date: 2012-09-14
- Subjects: Internet banking , Electronic funds transfers , Cellphone banking , Bank management , Financial services industry - Management , Banks and banking - Computer networks
- Type: Mini-Dissertation
- Identifier: uj:10373 , http://hdl.handle.net/10210/7739
- Description: M.Comm. , Electronic commerce is a large and constantly growing industry (Kisimov. 2008), and on-line transactions are returning ever-larger revenues to electronic merchants. However, the a-commerce industry is still facing a range of problems concerning the process of secure completion of on-line transactions. "Such problems are connected to consumer fears dealing with the identity of on-line merchants, their security pre-cautions and methods for accepting on-line payments" (Kisimov, 2008). According to Kim (2007), financial institutions must ensure that the perceptions and realities surrounding security are successfully managed, both to ensure adoption and to protect customers and the institution from emerging threats. The South African Banking Risk Information Centre (SABRIC) expressed its concern about the increase in phishing attacks on South African banking clients. Banking industry data managed by SABRIC shows that the number of phishing websites targeting local bank clients that have been detected and closed down by the banks have more than trebled since November 2009 until February 2010. This is a clear indication that fraudsters are constantly trying to defraud internet and cell phone banking clients (SABRIC, 2010:1 ). This study will aim to determine what controls financial institutions should implement to ensure that internet and cell phone banking can be done safely and with confidence. It will also determine whether the independent external auditors play a vital role in the process of implementing controls and solutions. With internet and cell phone banking growing rapidly (more than three billion people depend on cell phones every day for business and personal use), it is of the utmost importance that the necessary controls are implemented to protect clients' confidential information (Ciickatell, 2009a).
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