Business process design as a shared services enabler
- Authors: Khonjelwayo, Bongani
- Date: 2013-05-01
- Subjects: Reengineering (Management) , Decentralization in management , Shared services (Management) , Eskom (Firm)
- Type: Mini-Dissertation
- Identifier: uj:7492 , http://hdl.handle.net/10210/8350
- Description: M.Comm. (Business Management) , A lot of work has been done to implement a shared services model in various corporations as means to improve productivity, reduce operational costs and improve customer satisfaction. By combining services that are performed by different units within an organisation into a single business unit that allows each business unit to access those services, companies have been able to attain some of the benefits mentioned above. Process design is one of the critical activities that have to be performed to implement a shared services unit. Some companies, however, have not been able to optimally design processes in a way that adds value to the performance of a shared services unit. This study is a case study that explored how business process design could be utilised as an enabler to improve the performance of the Eskom Finance and Procurement Unit at Eskom Megawatt Park, in Johannesburg. Through an explorative study of the shared services process design project, the researcher studied how the processes were designed and implemented for the Eskom Finance and Procurement Shared Services. The study was able to identify important process design structures and principles, tools, and techniques that can be utilised to optimally design processes for a shared services unit. It also evaluated process design activities and processes to identify the gaps in process design as well to understand the impact of process design on Eskom.
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- Authors: Khonjelwayo, Bongani
- Date: 2013-05-01
- Subjects: Reengineering (Management) , Decentralization in management , Shared services (Management) , Eskom (Firm)
- Type: Mini-Dissertation
- Identifier: uj:7492 , http://hdl.handle.net/10210/8350
- Description: M.Comm. (Business Management) , A lot of work has been done to implement a shared services model in various corporations as means to improve productivity, reduce operational costs and improve customer satisfaction. By combining services that are performed by different units within an organisation into a single business unit that allows each business unit to access those services, companies have been able to attain some of the benefits mentioned above. Process design is one of the critical activities that have to be performed to implement a shared services unit. Some companies, however, have not been able to optimally design processes in a way that adds value to the performance of a shared services unit. This study is a case study that explored how business process design could be utilised as an enabler to improve the performance of the Eskom Finance and Procurement Unit at Eskom Megawatt Park, in Johannesburg. Through an explorative study of the shared services process design project, the researcher studied how the processes were designed and implemented for the Eskom Finance and Procurement Shared Services. The study was able to identify important process design structures and principles, tools, and techniques that can be utilised to optimally design processes for a shared services unit. It also evaluated process design activities and processes to identify the gaps in process design as well to understand the impact of process design on Eskom.
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A performance-based community project about the effective use of electricity
- Authors: Duma, Thembekile
- Date: 2012-09-12
- Subjects: Eskom (Firm) , Community education - Research - South Africa - Soweto , Electric power consumption - South Africa - Soweto
- Type: Mini-Dissertation
- Identifier: uj:10264 , http://hdl.handle.net/10210/7634
- Description: M.Ed. , Eskom has a programme called `Electro-Wise'* which is described as addressing the problem of the use of electricity in the community. Such a programme, it is claimed, educates people to use electricity in a cost effective manner and as such empowers people to monitor their electricity use and take necessary precautions on the safe and effective way of using electricity. The study seeks to challenge this view on the community education grounds that it tends to take for granted the process of educating the community (in an empowering manner) for empowerment. Furthermore, it undermines the method suitable for approaching adult learners * who have to be taught in an informal setting. A brief introduction of what community education entails and what `Electro-Wise' would be if it were based on the theories of community education, are presented. The findings of an inquiry conducted to probe the community's views on what Eskom does to reach out to them in terms of electricity usage were examined in the context of community education. Some implications of these findings point out that partnership, trust, continuous dialogue and closeness between the community and Eskom are significant. Implications highlight, among other things, the importance of a grounded theory on which the future programme should be based.
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- Authors: Duma, Thembekile
- Date: 2012-09-12
- Subjects: Eskom (Firm) , Community education - Research - South Africa - Soweto , Electric power consumption - South Africa - Soweto
- Type: Mini-Dissertation
- Identifier: uj:10264 , http://hdl.handle.net/10210/7634
- Description: M.Ed. , Eskom has a programme called `Electro-Wise'* which is described as addressing the problem of the use of electricity in the community. Such a programme, it is claimed, educates people to use electricity in a cost effective manner and as such empowers people to monitor their electricity use and take necessary precautions on the safe and effective way of using electricity. The study seeks to challenge this view on the community education grounds that it tends to take for granted the process of educating the community (in an empowering manner) for empowerment. Furthermore, it undermines the method suitable for approaching adult learners * who have to be taught in an informal setting. A brief introduction of what community education entails and what `Electro-Wise' would be if it were based on the theories of community education, are presented. The findings of an inquiry conducted to probe the community's views on what Eskom does to reach out to them in terms of electricity usage were examined in the context of community education. Some implications of these findings point out that partnership, trust, continuous dialogue and closeness between the community and Eskom are significant. Implications highlight, among other things, the importance of a grounded theory on which the future programme should be based.
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Branding in an electricity utility with special reference to Eskom's Industrelek brand.
- Authors: Roux, René
- Date: 2012-08-14
- Subjects: Eskom (Firm) , Trademarks - South Africa , Branding (Marketing) - South Africa
- Type: Mini-Dissertation
- Identifier: uj:9223 , http://hdl.handle.net/10210/5672
- Description: M.Comm. , The primary goal of the study is to establish whether branding of an intangible product such as electricity is worthwhile, and to recommend improvements in this regard. In more detail the study will establish the following: Usage and awareness figures for Eskom's Industrelek brand. Image of the Industrelek brand amongst its target audience. A clear and detailed understanding of the current market status quo in terms of awareness, trial and usage of the energy advisory service. The identity of the advisory brand in relation to the parent brand, Eskom. An understanding of the function of the brand. Advertising effectiveness - the promotional message as perceived by the target audience and important factors that need to be communicated by Eskom to the relevant target market. The potential of the brand amongst its target audience.
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- Authors: Roux, René
- Date: 2012-08-14
- Subjects: Eskom (Firm) , Trademarks - South Africa , Branding (Marketing) - South Africa
- Type: Mini-Dissertation
- Identifier: uj:9223 , http://hdl.handle.net/10210/5672
- Description: M.Comm. , The primary goal of the study is to establish whether branding of an intangible product such as electricity is worthwhile, and to recommend improvements in this regard. In more detail the study will establish the following: Usage and awareness figures for Eskom's Industrelek brand. Image of the Industrelek brand amongst its target audience. A clear and detailed understanding of the current market status quo in terms of awareness, trial and usage of the energy advisory service. The identity of the advisory brand in relation to the parent brand, Eskom. An understanding of the function of the brand. Advertising effectiveness - the promotional message as perceived by the target audience and important factors that need to be communicated by Eskom to the relevant target market. The potential of the brand amongst its target audience.
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An inquiry into the problems pertaining to the acquisition of servitudes for transmission powerlines based on a life-cycle approach
- Authors: Ramaphosa, Daphney Popie
- Date: 2012-08-20
- Subjects: Eskom (Firm) , Servitudes management , Acquisition of property , Electric power transmission - Environmental aspects
- Type: Mini-Dissertation
- Identifier: uj:2838 , http://hdl.handle.net/10210/6273
- Description: M.Sc. , Electrical energy has evolved to become the main source of energy as it fuels the processes in industry and other sectors. Electricity, generated at a power station, has to be transmitted to the users through transmission powerlines. Strips of land, in the form of servitudes, need to be acquired for the erection of these powerlines. Because this land passes through agricultural areas, residential areas and industrial areas which do not belong to the power utilities, these utilities need to acquire this land. The inability to acquire these strips of land is proving to be a problem for Eskom; in fact, it has been dubbed one of Eskom’s greatest risks (Seabe, 2010, Personal Comment). Hypotheses in respect of the problems pertaining to the acquisition of servitudes for transmission powerlines have been formulated with the supposition being that, by nature, these problems are not only biophysical, but also socio-cultural. Those classified as sociocultural problems are dependent on human behaviour: it is people who grant servitudes, and also people who own the land on which the servitudes are required. These problems, if not identified and addressed, have the potential to manifest at a later stage, causing conflict between the proponent and the landowner and in turn resulting in the electricity supply in South Africa being sporadically curtailed. It is therefore imperative that the problems pertaining to the acquisition of servitudes be investigated and analysed, and that methods be devised from the lessons learnt through investigating these problems. These methods, if implemented correctly, should minimise conflict between the landowners and Eskom and subsequently avert the risk of Eskom being unsuccessful in acquiring servitudes. These methods should also facilitate an improved, effective and successful servitude acquisition process, which will in turn ensure a continuous supply of electricity.
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- Authors: Ramaphosa, Daphney Popie
- Date: 2012-08-20
- Subjects: Eskom (Firm) , Servitudes management , Acquisition of property , Electric power transmission - Environmental aspects
- Type: Mini-Dissertation
- Identifier: uj:2838 , http://hdl.handle.net/10210/6273
- Description: M.Sc. , Electrical energy has evolved to become the main source of energy as it fuels the processes in industry and other sectors. Electricity, generated at a power station, has to be transmitted to the users through transmission powerlines. Strips of land, in the form of servitudes, need to be acquired for the erection of these powerlines. Because this land passes through agricultural areas, residential areas and industrial areas which do not belong to the power utilities, these utilities need to acquire this land. The inability to acquire these strips of land is proving to be a problem for Eskom; in fact, it has been dubbed one of Eskom’s greatest risks (Seabe, 2010, Personal Comment). Hypotheses in respect of the problems pertaining to the acquisition of servitudes for transmission powerlines have been formulated with the supposition being that, by nature, these problems are not only biophysical, but also socio-cultural. Those classified as sociocultural problems are dependent on human behaviour: it is people who grant servitudes, and also people who own the land on which the servitudes are required. These problems, if not identified and addressed, have the potential to manifest at a later stage, causing conflict between the proponent and the landowner and in turn resulting in the electricity supply in South Africa being sporadically curtailed. It is therefore imperative that the problems pertaining to the acquisition of servitudes be investigated and analysed, and that methods be devised from the lessons learnt through investigating these problems. These methods, if implemented correctly, should minimise conflict between the landowners and Eskom and subsequently avert the risk of Eskom being unsuccessful in acquiring servitudes. These methods should also facilitate an improved, effective and successful servitude acquisition process, which will in turn ensure a continuous supply of electricity.
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