Conflict between management and students in South African institutions of higher education
- Baloyi, Rirhandzo Charlotte Priscilla
- Authors: Baloyi, Rirhandzo Charlotte Priscilla
- Date: 2012-08-21
- Subjects: Universities and colleges - South Africa - Administration , College students - South Africa - Attitudes , Conflict management - South Africa , Student movements - South Africa
- Type: Mini-Dissertation
- Identifier: uj:2900 , http://hdl.handle.net/10210/6330
- Description: M.Ed. , Institutions of higher education in South Africa experience campus unrests. Conflict situations prevail in universities, technikons and colleges of education as management and students disagree on certain issues. Students express their anger and frustrations through actions of violence and vandalism, destroying property on campus. They sometimes hold management hostage and stage sit-ins in management offices. Racial clashes occur between white and black students, especially at former white universities and technikons. The government, industry and private sector invest in institutions of higher education with the hope of producing skilled and well-qualified workers who can contribute to the development of the country. The conflict situations that prevail at these institutions counteract this. In daily newspapers causes of these conflicts and necessary steps to stop them are stated. Students and management negotiate settlements. Of concern is the realization that the resolved conflict situations are short-lived, as they reappear under the guise of different demands. Conclusions are then drawn to the effect that the cited causes of conflict are superficial, and that possible underlying cause exist which need to be addressed. Against this background the problem to be researched in this study are the possible causes of conflict in South African institutions of higher education. Through literature study this research aims to come up with solutions of helping management to identify the underlying causes of those conflict situations by giving them a broader knowledge base on the characteristics of young adults who form the student population; the manner in which institutions of higher education function; and how management can be influenced by factors such as racism, ethnicity, institutional climate and culture in their encounter with students. In the light of this the research aims to help management to come up with strategies to contain conflict at institutions of higher education within acceptable standards.
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- Authors: Baloyi, Rirhandzo Charlotte Priscilla
- Date: 2012-08-21
- Subjects: Universities and colleges - South Africa - Administration , College students - South Africa - Attitudes , Conflict management - South Africa , Student movements - South Africa
- Type: Mini-Dissertation
- Identifier: uj:2900 , http://hdl.handle.net/10210/6330
- Description: M.Ed. , Institutions of higher education in South Africa experience campus unrests. Conflict situations prevail in universities, technikons and colleges of education as management and students disagree on certain issues. Students express their anger and frustrations through actions of violence and vandalism, destroying property on campus. They sometimes hold management hostage and stage sit-ins in management offices. Racial clashes occur between white and black students, especially at former white universities and technikons. The government, industry and private sector invest in institutions of higher education with the hope of producing skilled and well-qualified workers who can contribute to the development of the country. The conflict situations that prevail at these institutions counteract this. In daily newspapers causes of these conflicts and necessary steps to stop them are stated. Students and management negotiate settlements. Of concern is the realization that the resolved conflict situations are short-lived, as they reappear under the guise of different demands. Conclusions are then drawn to the effect that the cited causes of conflict are superficial, and that possible underlying cause exist which need to be addressed. Against this background the problem to be researched in this study are the possible causes of conflict in South African institutions of higher education. Through literature study this research aims to come up with solutions of helping management to identify the underlying causes of those conflict situations by giving them a broader knowledge base on the characteristics of young adults who form the student population; the manner in which institutions of higher education function; and how management can be influenced by factors such as racism, ethnicity, institutional climate and culture in their encounter with students. In the light of this the research aims to help management to come up with strategies to contain conflict at institutions of higher education within acceptable standards.
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Aspekte van stereotipering by onderwysstudente
- Authors: Botha, Jacoba Hendrina
- Date: 2014-06-10
- Subjects: Stereotypes (Social psychology) , College students - South Africa - Attitudes , College students - South Africa - Psychology , Educational psychology
- Type: Thesis
- Identifier: uj:11460 , http://hdl.handle.net/10210/11156
- Description: D.Ed. (Educational Psychology) , Please refer to full text to view abstract
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- Authors: Botha, Jacoba Hendrina
- Date: 2014-06-10
- Subjects: Stereotypes (Social psychology) , College students - South Africa - Attitudes , College students - South Africa - Psychology , Educational psychology
- Type: Thesis
- Identifier: uj:11460 , http://hdl.handle.net/10210/11156
- Description: D.Ed. (Educational Psychology) , Please refer to full text to view abstract
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Customer experiences of online BBA students at Milpark Business school
- Authors: Sayed, Nazmira
- Date: 2015-03-25
- Subjects: Internet in higher education - South Africa - Evaluation , College students - South Africa - Attitudes , College dropouts - Prevention , Milpark Business School
- Type: Thesis
- Identifier: uj:13516 , http://hdl.handle.net/10210/13568
- Description: M.Com. (Business Management) , Educational systems have experienced a paradigm shift in the 21st century worldwide, and Africa has not been left out. Let alone South Africa which is currently amongst Africa’s top technologically developed countries in Africa. Like in many other countries, the higher education sector in South Africa is a unique and super- complex system, because in addition to the universal change driving forces affecting it, a different impetus for change exists (Mapesela & Hay, 2006:77). Higher education institution models for delivering education are changing to meet new realities from a focus on providers and inputs to students and results. Reformation is no longer confined to the classroom, but has extended to South African public systems and their role in supporting change, advancing efficiency and effectiveness and in building networks capable of meeting students’ needs and supporting institutions at large. The retention of students can have a big financial advantage for the private higher educational institutions in South Africa, hence it has become important for educational institutions to build relationships with their students. The question of which factors influence customer retention and customer loyalty, presents itself. This study identified the antecedents to customer loyalty through the literature review which could possibly influence customer loyalty. This study focuses on the student experiences and satisfaction at the Milpark Business School in Johannesburg by analysing a number of factors that are assumed to impact these areas namely product experiences, moments of truth, peace of mind and outcome focus. The entry of ‘private’ providers of higher education coupled with declining government funding to public institutions is a response to the increasing demand for higher education that has caused a decline in the quality of graduates (Bunoti, 2011:1-2). Such concerns of student outcomes in private higher learning institutions have generated an interest of study to determine their experiences and consequently, their satisfaction. Milpark Business School is one of the private Higher Education Institutions in South Africa providing a Bachelor of Business Administration degree programme through distance learning and its entry requirements, processes, duration and study environments contribute immensely to student outcome. This study follows a descriptive research design. Literature concerning customer loyalty and the antecedents identified will be provided. The study makes use of a sample, which consists of students who are currently registered at Milpark Business School on the BBA Programme. A self-administered questionnaire was designed based on the theoretical literature provided within the study. The questionnaire measured several constructs which were identified through the literature review. The questionnaire made use of a set of statements relating to the theory, and a 5-point Likert scale that allowed respondents to select from five options ranging between strongly agree to strongly disagree. Various statistical analysis procedures were used to accomplish the objectives of the study, including factor analysis, and multiple and sideways regression techniques. The conclusion and findings of the study were found to support the objectives of the study and the results of the statistical analysis were found to accept the hypotheses of the study. The main conclusion and findings are that, although students are satisfied with regard to their interaction with and service provided by Milpark, improvements need to be made in terms of personal attention given to the students, especially by support staff. In particular, the handling of queries by support staff and lecturers needs to be improved in order to give speedy responses to the student in order to retain the student for the future. It is also clear that student satisfaction at Milpark Business School is influenced by the four antecedents namely product experience, outcome focus, moment of truth and peace of mind. Various recommendations for improving customer satisfaction were given, based on the findings of the statistical analysis. The empirical results indicate that all four independent variables significantly influence customer satisfaction, hence, all four variables are equally important to Milpark Business School, and the business needs to ensure that all these variables are correctly managed in order to improve customer satisfaction. Through this study it has become evident that there are various measures that could be implemented by Milpark Business School to improve customer satisfaction and ensure high levels of student retention. The study only investigated customer satisfaction at Milpark Business School, and therefore could not be generalised to other business schools. A study may need to be conducted on a number of such schools in future in order to get more information.
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- Authors: Sayed, Nazmira
- Date: 2015-03-25
- Subjects: Internet in higher education - South Africa - Evaluation , College students - South Africa - Attitudes , College dropouts - Prevention , Milpark Business School
- Type: Thesis
- Identifier: uj:13516 , http://hdl.handle.net/10210/13568
- Description: M.Com. (Business Management) , Educational systems have experienced a paradigm shift in the 21st century worldwide, and Africa has not been left out. Let alone South Africa which is currently amongst Africa’s top technologically developed countries in Africa. Like in many other countries, the higher education sector in South Africa is a unique and super- complex system, because in addition to the universal change driving forces affecting it, a different impetus for change exists (Mapesela & Hay, 2006:77). Higher education institution models for delivering education are changing to meet new realities from a focus on providers and inputs to students and results. Reformation is no longer confined to the classroom, but has extended to South African public systems and their role in supporting change, advancing efficiency and effectiveness and in building networks capable of meeting students’ needs and supporting institutions at large. The retention of students can have a big financial advantage for the private higher educational institutions in South Africa, hence it has become important for educational institutions to build relationships with their students. The question of which factors influence customer retention and customer loyalty, presents itself. This study identified the antecedents to customer loyalty through the literature review which could possibly influence customer loyalty. This study focuses on the student experiences and satisfaction at the Milpark Business School in Johannesburg by analysing a number of factors that are assumed to impact these areas namely product experiences, moments of truth, peace of mind and outcome focus. The entry of ‘private’ providers of higher education coupled with declining government funding to public institutions is a response to the increasing demand for higher education that has caused a decline in the quality of graduates (Bunoti, 2011:1-2). Such concerns of student outcomes in private higher learning institutions have generated an interest of study to determine their experiences and consequently, their satisfaction. Milpark Business School is one of the private Higher Education Institutions in South Africa providing a Bachelor of Business Administration degree programme through distance learning and its entry requirements, processes, duration and study environments contribute immensely to student outcome. This study follows a descriptive research design. Literature concerning customer loyalty and the antecedents identified will be provided. The study makes use of a sample, which consists of students who are currently registered at Milpark Business School on the BBA Programme. A self-administered questionnaire was designed based on the theoretical literature provided within the study. The questionnaire measured several constructs which were identified through the literature review. The questionnaire made use of a set of statements relating to the theory, and a 5-point Likert scale that allowed respondents to select from five options ranging between strongly agree to strongly disagree. Various statistical analysis procedures were used to accomplish the objectives of the study, including factor analysis, and multiple and sideways regression techniques. The conclusion and findings of the study were found to support the objectives of the study and the results of the statistical analysis were found to accept the hypotheses of the study. The main conclusion and findings are that, although students are satisfied with regard to their interaction with and service provided by Milpark, improvements need to be made in terms of personal attention given to the students, especially by support staff. In particular, the handling of queries by support staff and lecturers needs to be improved in order to give speedy responses to the student in order to retain the student for the future. It is also clear that student satisfaction at Milpark Business School is influenced by the four antecedents namely product experience, outcome focus, moment of truth and peace of mind. Various recommendations for improving customer satisfaction were given, based on the findings of the statistical analysis. The empirical results indicate that all four independent variables significantly influence customer satisfaction, hence, all four variables are equally important to Milpark Business School, and the business needs to ensure that all these variables are correctly managed in order to improve customer satisfaction. Through this study it has become evident that there are various measures that could be implemented by Milpark Business School to improve customer satisfaction and ensure high levels of student retention. The study only investigated customer satisfaction at Milpark Business School, and therefore could not be generalised to other business schools. A study may need to be conducted on a number of such schools in future in order to get more information.
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Selfpersepsie en kursuspersepsie in studente se loopbaankeuse
- Authors: Ferreira, Lynette
- Date: 2014-04-23
- Subjects: Career education - South Africa , Occupational training - South Africa - Evaluation , College students - South Africa - Attitudes , College students - South Africa - Psychology , Self-rating of students - South Africa
- Type: Thesis
- Identifier: uj:10835 , http://hdl.handle.net/10210/10342
- Description: M.Ed. (Educational Leadership) , One of the most important choices that a student has to make is that of a career. Because of the financial implications, it is of the utmost importance that a student makes the right choice. To be able to do so, the student must know him-/herself and must be aware of the demands of the specific career. The purpose of this study is to determine whether a student's self and career perception have an influence on the successful completion of his/her studies. The point of departure of this study is the perceptual tradition and self-concept theory. This tradition operates on the premise that all behaviour is a function of the individual's perceived world. Each person has a unique system of perceptions about the self and this self-concept generates behaviour and is selective as far as the assimilation of other perceptions is concerned. This tradition maintains that each person is a conscious agent who considers, constructs, interprets and then acts. Research was undertaken to investigate the self and career perceptions of students and the effect that they may have on successful career choices. The most important findings were: The students all have a positive self-concept as well as a positive perception of the future. They all feel that the economy and politics will not have a negative influence on their future career. Students who have made a successful career choice had a thorough knowledge of their future careers and of their own ability, likes, dislikes and interests whereas students who have made a wrong choice did not have such knowledge at first. The following is recommended: The vocational guidance teacher should guide pupils towards in-depth self-perceptions and career perceptions.
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- Authors: Ferreira, Lynette
- Date: 2014-04-23
- Subjects: Career education - South Africa , Occupational training - South Africa - Evaluation , College students - South Africa - Attitudes , College students - South Africa - Psychology , Self-rating of students - South Africa
- Type: Thesis
- Identifier: uj:10835 , http://hdl.handle.net/10210/10342
- Description: M.Ed. (Educational Leadership) , One of the most important choices that a student has to make is that of a career. Because of the financial implications, it is of the utmost importance that a student makes the right choice. To be able to do so, the student must know him-/herself and must be aware of the demands of the specific career. The purpose of this study is to determine whether a student's self and career perception have an influence on the successful completion of his/her studies. The point of departure of this study is the perceptual tradition and self-concept theory. This tradition operates on the premise that all behaviour is a function of the individual's perceived world. Each person has a unique system of perceptions about the self and this self-concept generates behaviour and is selective as far as the assimilation of other perceptions is concerned. This tradition maintains that each person is a conscious agent who considers, constructs, interprets and then acts. Research was undertaken to investigate the self and career perceptions of students and the effect that they may have on successful career choices. The most important findings were: The students all have a positive self-concept as well as a positive perception of the future. They all feel that the economy and politics will not have a negative influence on their future career. Students who have made a successful career choice had a thorough knowledge of their future careers and of their own ability, likes, dislikes and interests whereas students who have made a wrong choice did not have such knowledge at first. The following is recommended: The vocational guidance teacher should guide pupils towards in-depth self-perceptions and career perceptions.
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Technikons - ein stiefkind des formalin tertiaren bildungssektors in Sudafrika?
- Authors: Kopf, Christina
- Date: 2014-02-17
- Subjects: Technikons - South Africa - Evaluation , College students - South Africa - Attitudes , College teachers - South Africa - Attitudes , Education, Higher - South Africa - Evaluation
- Type: Thesis
- Identifier: uj:4084 , http://hdl.handle.net/10210/9432
- Description: M.Ed. (Tertiary Education) , Please refer to full text to view abstract
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- Authors: Kopf, Christina
- Date: 2014-02-17
- Subjects: Technikons - South Africa - Evaluation , College students - South Africa - Attitudes , College teachers - South Africa - Attitudes , Education, Higher - South Africa - Evaluation
- Type: Thesis
- Identifier: uj:4084 , http://hdl.handle.net/10210/9432
- Description: M.Ed. (Tertiary Education) , Please refer to full text to view abstract
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