Mobile applications security controls in the South African banking sector
- Authors: Lemao, Kingsley Neo
- Date: 2016
- Subjects: Banks and banking, Mobile , Banks and banking - Security measures , Auditing - Data processing
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/237231 , uj:24304
- Description: M.Com. (Computer Auditing) , Abstract: Mobile applications have grown to be the preferred mode of the banking sector and end-user’s means of conducting transactions due to benefits of ease of use and cost. The proliferation of mobile applications increases the likelihood that some may include IT security vulnerabilities. The objective of this paper is to examine the impact that mobile applications’ IT security risks have on the IT security controls in the South African (SA) banking sector – and the frameworks used by the organisations to assess the IT security controls related to mobile applications. An electronically administered questionnaire was sent to IT security analysts who are responsible for assessing IT security risks at the big four banking organisations in SA. The findings of this paper reveal that a number of IT security risks in mobile banking applications are related to inadequate software coding. Software programmers are more concerned with mobile application functionality than with IT security and this is the root cause of the noted finding. Banking organisations should ensure that mobile applications are secure before deployment to proactively prevent prospective attacks on their organisation’s IT control environment. This can be realised by conducting IT security audits, vulnerability assessments, and penetration testing throughout the software development lifecycle.
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- Authors: Lemao, Kingsley Neo
- Date: 2016
- Subjects: Banks and banking, Mobile , Banks and banking - Security measures , Auditing - Data processing
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/237231 , uj:24304
- Description: M.Com. (Computer Auditing) , Abstract: Mobile applications have grown to be the preferred mode of the banking sector and end-user’s means of conducting transactions due to benefits of ease of use and cost. The proliferation of mobile applications increases the likelihood that some may include IT security vulnerabilities. The objective of this paper is to examine the impact that mobile applications’ IT security risks have on the IT security controls in the South African (SA) banking sector – and the frameworks used by the organisations to assess the IT security controls related to mobile applications. An electronically administered questionnaire was sent to IT security analysts who are responsible for assessing IT security risks at the big four banking organisations in SA. The findings of this paper reveal that a number of IT security risks in mobile banking applications are related to inadequate software coding. Software programmers are more concerned with mobile application functionality than with IT security and this is the root cause of the noted finding. Banking organisations should ensure that mobile applications are secure before deployment to proactively prevent prospective attacks on their organisation’s IT control environment. This can be realised by conducting IT security audits, vulnerability assessments, and penetration testing throughout the software development lifecycle.
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Understanding retail bank customers’ attitude towards and usage of cell phone and internet banking services in Gauteng, South Africa
- Authors: Maduku, Daniel Kofi
- Date: 2012-11-02
- Subjects: Cell phone banking , Internet banking , Consumers - Attitudes , Banks and banking, Mobile , Banks and banking - Customer services
- Type: Thesis
- Identifier: uj:7288 , http://hdl.handle.net/10210/8029
- Description: M.Comm. , This dissertation reports on the findings of a study conducted in order to understand the factors that impact on retail bank customers‘ attitudes towards and usage of internet and cell phone banking services in Gauteng, South Africa. A conceptual model based on the Technology Acceptance Model (TAM) plus other variables including trust, subjective norm and demographic variables was used to help understand factors that impact on adoption of electronic banking. Data was collected from customers of the four biggest banks in South Africa namely ABSA, Standard Bank, First National Bank and Nedbank. A total of 394 usable responses were obtained. Statistical Package for Social Science (SPSS) was used to analyse the data. A number of statistical tools were used in the analysis including descriptive statistics, correlation analysis correlation analysis, regression analysis and independent sample ttesting. The findings of the study reveal that customers‘ attitude towards internet and cell phone banking contributes significantly to customer‘s intention to start using or continue using internet and cell phone banking services. The findings also show that while differences in attitude may exist between customers across different demographic groups, demographic factors, alone, are weak predictors of attitude. The study found that perceived usefulness, perceived ease of use and trust; significantly contribute to customers‘ attitude towards internet and cell phone banking. Of these variables, trust emerged as the most important predictor of attitude towards internet and cell phone banking while the subjective norm was found to be the weakest predicator of attitude. The findings have wider implications on efforts aimed at attracting more customers to start using or continue using internet or cell phone banking services. The implications have also been discussed and suggestions for future research made.
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- Authors: Maduku, Daniel Kofi
- Date: 2012-11-02
- Subjects: Cell phone banking , Internet banking , Consumers - Attitudes , Banks and banking, Mobile , Banks and banking - Customer services
- Type: Thesis
- Identifier: uj:7288 , http://hdl.handle.net/10210/8029
- Description: M.Comm. , This dissertation reports on the findings of a study conducted in order to understand the factors that impact on retail bank customers‘ attitudes towards and usage of internet and cell phone banking services in Gauteng, South Africa. A conceptual model based on the Technology Acceptance Model (TAM) plus other variables including trust, subjective norm and demographic variables was used to help understand factors that impact on adoption of electronic banking. Data was collected from customers of the four biggest banks in South Africa namely ABSA, Standard Bank, First National Bank and Nedbank. A total of 394 usable responses were obtained. Statistical Package for Social Science (SPSS) was used to analyse the data. A number of statistical tools were used in the analysis including descriptive statistics, correlation analysis correlation analysis, regression analysis and independent sample ttesting. The findings of the study reveal that customers‘ attitude towards internet and cell phone banking contributes significantly to customer‘s intention to start using or continue using internet and cell phone banking services. The findings also show that while differences in attitude may exist between customers across different demographic groups, demographic factors, alone, are weak predictors of attitude. The study found that perceived usefulness, perceived ease of use and trust; significantly contribute to customers‘ attitude towards internet and cell phone banking. Of these variables, trust emerged as the most important predictor of attitude towards internet and cell phone banking while the subjective norm was found to be the weakest predicator of attitude. The findings have wider implications on efforts aimed at attracting more customers to start using or continue using internet or cell phone banking services. The implications have also been discussed and suggestions for future research made.
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The acceptance and use of mobile banking apps among millennials in Gauteng, South Africa
- Authors: Thusi, Philile
- Date: 2018
- Subjects: Banks and banking, Mobile , Financial institutions - Customer services , Mobile communication systems , Electronic commerce , Financial services industry - Technological innovations
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/402903 , uj:33738
- Description: Abstract : Mobile banking apps are one of the recent improvements in the mobile banking innovation domain that retail banks are promoting to their customers. Research into mobile banking app user behaviour is important to promoting a rapid acceptance of this banking innovation. Despite this, only limited studies have addressed this issue, particularly from the standpoint of emerging nations such as South Africa. Using the Unified Acceptance and Use of Technology (UTAUT 2) model as its theoretical background, this research analysed the drivers of and barriers to mobile banking app acceptance and use among millennials in Gauteng, South Africa. A survey strategy using a self-administered questionnaire was applied to obtain 352 usable responses from customers of the five major South African retail banks (Capitec, Absa, FNB, Nedbank, and Standard Bank). A partial least squares structural equation modelling technique using SmartPLS version 3 was used to assess the measurement model properties and to test the hypotheses proposed for the study. The findings suggest that performance expectancy a, facilitating conditions are significant drivers of millennials’ behavioural intention to use mobile banking apps. Furthermore, perceived risk was found to be a critical barrier to millennials’ behavioural intention to accept mobile banking apps; but, surprisingly, the impact of perceived risk on the actual use of mobile banking apps was found to be insignificant, thus suggesting that perceived risk is not a deterrent to mobile banking app use among millennials who currently use the innovation. Moreover, the actual use of mobile banking apps was found be strongly and positively associated with behavioural intention and facilitating conditions. The findings of this study contribute to the limited literature that currently exists on mobile banking apps acceptance in emerging countries such as South Africa. In addition, this study validates the UTAUT2 in a different country (South Africa), in a different age group (millennials), and in a different technology domain (mobile banking apps), and thus contributes towards cross-cultural validation of the UTAUT2 beyond its original setting. , M.Com. (Marketing Management)
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- Authors: Thusi, Philile
- Date: 2018
- Subjects: Banks and banking, Mobile , Financial institutions - Customer services , Mobile communication systems , Electronic commerce , Financial services industry - Technological innovations
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/402903 , uj:33738
- Description: Abstract : Mobile banking apps are one of the recent improvements in the mobile banking innovation domain that retail banks are promoting to their customers. Research into mobile banking app user behaviour is important to promoting a rapid acceptance of this banking innovation. Despite this, only limited studies have addressed this issue, particularly from the standpoint of emerging nations such as South Africa. Using the Unified Acceptance and Use of Technology (UTAUT 2) model as its theoretical background, this research analysed the drivers of and barriers to mobile banking app acceptance and use among millennials in Gauteng, South Africa. A survey strategy using a self-administered questionnaire was applied to obtain 352 usable responses from customers of the five major South African retail banks (Capitec, Absa, FNB, Nedbank, and Standard Bank). A partial least squares structural equation modelling technique using SmartPLS version 3 was used to assess the measurement model properties and to test the hypotheses proposed for the study. The findings suggest that performance expectancy a, facilitating conditions are significant drivers of millennials’ behavioural intention to use mobile banking apps. Furthermore, perceived risk was found to be a critical barrier to millennials’ behavioural intention to accept mobile banking apps; but, surprisingly, the impact of perceived risk on the actual use of mobile banking apps was found to be insignificant, thus suggesting that perceived risk is not a deterrent to mobile banking app use among millennials who currently use the innovation. Moreover, the actual use of mobile banking apps was found be strongly and positively associated with behavioural intention and facilitating conditions. The findings of this study contribute to the limited literature that currently exists on mobile banking apps acceptance in emerging countries such as South Africa. In addition, this study validates the UTAUT2 in a different country (South Africa), in a different age group (millennials), and in a different technology domain (mobile banking apps), and thus contributes towards cross-cultural validation of the UTAUT2 beyond its original setting. , M.Com. (Marketing Management)
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Mobile money in Ghana : a legal analysis
- Authors: Anane-Fosuhene, Issabella
- Date: 2019
- Subjects: Banks and banking, Mobile , Mobile commerce - Ghana , Digital currency
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/413341 , uj:34818
- Description: Abstract: Payments are crucial in the economic system of every country. Mobile money as a method of payment is gradually taking waves in Sub-Saharan African. In Ghana, it is one of the most patronised modes of payment. This method of payment is gradually replacing the traditional cash and cheque payments in Ghana. Its success in the country has greatly contributed to financial inclusion among the large unbanked population. However, regulations on mobile money were basically mobile telecommunications network based, this was due to the unfriendly nature of the Branchless Banking Guidelines which made the mobile money operation bank-led. The introduction of the recent Electronic Money Issuers Guidelines, which govern all electronic money operations including mobile money has brought significant regulatory changes. Notwithstanding, with respect to yearly transactions of mobile money compared to the traditional payment methods and risks involved, it is recommended that separate regulations on mobile money be implemented to enhance its operation. , LL.M. (Banking Law)
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- Authors: Anane-Fosuhene, Issabella
- Date: 2019
- Subjects: Banks and banking, Mobile , Mobile commerce - Ghana , Digital currency
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/413341 , uj:34818
- Description: Abstract: Payments are crucial in the economic system of every country. Mobile money as a method of payment is gradually taking waves in Sub-Saharan African. In Ghana, it is one of the most patronised modes of payment. This method of payment is gradually replacing the traditional cash and cheque payments in Ghana. Its success in the country has greatly contributed to financial inclusion among the large unbanked population. However, regulations on mobile money were basically mobile telecommunications network based, this was due to the unfriendly nature of the Branchless Banking Guidelines which made the mobile money operation bank-led. The introduction of the recent Electronic Money Issuers Guidelines, which govern all electronic money operations including mobile money has brought significant regulatory changes. Notwithstanding, with respect to yearly transactions of mobile money compared to the traditional payment methods and risks involved, it is recommended that separate regulations on mobile money be implemented to enhance its operation. , LL.M. (Banking Law)
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