Managing end-users’ satisfaction during capital developments by adopting value engineering as project management tool
- Ogbeifun, E., Pretorius, J. H., Mbohwa, Charles
- Authors: Ogbeifun, E. , Pretorius, J. H. , Mbohwa, Charles
- Date: 2013
- Subjects: Customers’ satisfaction , Value engineering. , Project management
- Type: Article
- Identifier: uj:4851 , ISBN 978-0-9566060-6-8 , http://hdl.handle.net/10210/12518
- Description: The burden of translating the end-users’ project briefs into the development of functional support facilities that enhance the performance of the core functions of the organisation require the use of dynamic modern project management methods. In the course of developing capital assets, it is inevitable that original designs are modified, some sections redesigned while some facilities or components are out-rightly removed due to budgetary, time or other constraints. It is imperative, therefore, to incorporate the end-users into the development process, so that managing changes, trade-offs, commissioning and project close-outs will be smooth and enhance the achievement of customers’ satisfaction. Customers’ satisfaction, in the context of this paper, is viewed in the light of how effective and functional the completed facilities enhance the performance of the core functions of the organisation. The case study method of qualitative research was used in this research. The research data were collected through semi-structured questionnaire complemented with interviews. The thematic method was used to analyse the interview data. The client and end-users provided information on the level of their satisfaction with the performance of the capital development unit as well as identified some areas of concern that require improvement. Recommendations made include the use of Value Engineering as a project management tool; considered suitable for the management of design or scope changes and ‘trade-offs’, in order to improve on the level of customers’ satisfaction.
- Full Text:
- Authors: Ogbeifun, E. , Pretorius, J. H. , Mbohwa, Charles
- Date: 2013
- Subjects: Customers’ satisfaction , Value engineering. , Project management
- Type: Article
- Identifier: uj:4851 , ISBN 978-0-9566060-6-8 , http://hdl.handle.net/10210/12518
- Description: The burden of translating the end-users’ project briefs into the development of functional support facilities that enhance the performance of the core functions of the organisation require the use of dynamic modern project management methods. In the course of developing capital assets, it is inevitable that original designs are modified, some sections redesigned while some facilities or components are out-rightly removed due to budgetary, time or other constraints. It is imperative, therefore, to incorporate the end-users into the development process, so that managing changes, trade-offs, commissioning and project close-outs will be smooth and enhance the achievement of customers’ satisfaction. Customers’ satisfaction, in the context of this paper, is viewed in the light of how effective and functional the completed facilities enhance the performance of the core functions of the organisation. The case study method of qualitative research was used in this research. The research data were collected through semi-structured questionnaire complemented with interviews. The thematic method was used to analyse the interview data. The client and end-users provided information on the level of their satisfaction with the performance of the capital development unit as well as identified some areas of concern that require improvement. Recommendations made include the use of Value Engineering as a project management tool; considered suitable for the management of design or scope changes and ‘trade-offs’, in order to improve on the level of customers’ satisfaction.
- Full Text:
Sustainable supply chain management in construction firms
- Ojo, Elizabeth, Mbohwa, Charles, Akinlabi, Esther Titilayo
- Authors: Ojo, Elizabeth , Mbohwa, Charles , Akinlabi, Esther Titilayo
- Date: 2013
- Subjects: Sustainability development. , Construction industry -Nigeria - Lagos , Construction industry - Environmental aspects , Supply chain management
- Type: Article
- Identifier: uj:4873 , ISBN 978-0-9566060-6-8 , http://hdl.handle.net/10210/12549
- Description: Environmental change is happening everywhere. Turbulent weather patterns - heat waves, rains, snowfalls, hurricanes and stormy rains are becoming extreme in every sense throughout the world. These climatic changes are today a concern of every individual and world leader alike. The burning of oil and other fossil fuels releases carbon dioxide, which rises, blankets the earth and traps heat causing severe changes in weather patterns. Not only do we have climate problems but we are also dealing with a resource depletion issue. The construction industry has a major impact on the environment because 50% of the material resources for construction are taken from nature. The huge consumption of resources by the construction industry has called for sustainable practices in construction. Sustainable supply chain provides economic, social and environmental requirements in material and service flows occurring between suppliers, manufacturers and customers. Sustainable development has taken the centre stage among different countries of the world. During the 1992 Earth Summit in Rio, the governments and other international organizations decided to take useful measures to protect the environment for long term social and economic development. This paper aims at investigating the compliance of the construction industry to environmental regulations. In this paper, the construction industry of Lagos state in Nigeria was used as a case study.
- Full Text:
- Authors: Ojo, Elizabeth , Mbohwa, Charles , Akinlabi, Esther Titilayo
- Date: 2013
- Subjects: Sustainability development. , Construction industry -Nigeria - Lagos , Construction industry - Environmental aspects , Supply chain management
- Type: Article
- Identifier: uj:4873 , ISBN 978-0-9566060-6-8 , http://hdl.handle.net/10210/12549
- Description: Environmental change is happening everywhere. Turbulent weather patterns - heat waves, rains, snowfalls, hurricanes and stormy rains are becoming extreme in every sense throughout the world. These climatic changes are today a concern of every individual and world leader alike. The burning of oil and other fossil fuels releases carbon dioxide, which rises, blankets the earth and traps heat causing severe changes in weather patterns. Not only do we have climate problems but we are also dealing with a resource depletion issue. The construction industry has a major impact on the environment because 50% of the material resources for construction are taken from nature. The huge consumption of resources by the construction industry has called for sustainable practices in construction. Sustainable supply chain provides economic, social and environmental requirements in material and service flows occurring between suppliers, manufacturers and customers. Sustainable development has taken the centre stage among different countries of the world. During the 1992 Earth Summit in Rio, the governments and other international organizations decided to take useful measures to protect the environment for long term social and economic development. This paper aims at investigating the compliance of the construction industry to environmental regulations. In this paper, the construction industry of Lagos state in Nigeria was used as a case study.
- Full Text:
- «
- ‹
- 1
- ›
- »