Emotional labour among women leaders within the South African consulting industry : a hermeneutic phenomenological inquiry
- Pillay, Reevasha, Flotman, Aden-Paul, Mitonga-Monga, Jeremy
- Authors: Pillay, Reevasha , Flotman, Aden-Paul , Mitonga-Monga, Jeremy
- Date: 2019
- Subjects: Deep acting , Emotion regulation , Emotional labour
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/402595 , uj:33697 , Citation: Pillay, R., Flotman, A.P. & Mitonga-Monga, J. 2019. Emotional labour among women leaders within the South African consulting industry : a hermeneutic phenomenological inquiry. , DOI: https://doi.org/10.25159/1998-8125/4280 , ISSN: 1998-8125
- Description: Abstract: The opinion that the workplace should be viewed as a rational environment is being swiftly dismantled by acknowledging and harnessing the power of emotions in favour of individual and organisational outcomes. This study explored the lived experiences of emotional labour among women leaders in the consulting industry in South Africa. A qualitative study was conducted and informed by the hermeneutic phenomenological perspective. Data were gathered through in-depth, unstructured interviews with eight women leaders resident in the Gauteng Province, South Africa. The data gathered were analysed by applying a hermeneutic phenomenological analysis, and interpreted from a work- and personally related emotional labour stance. The empirical findings suggest that these women leaders enjoy very little work-life balance, which is accepted as common practice in this industry. Role complexity and personal life obligations result in role conflict. Their emotional wellbeing is adversely affected, which manifests in guilt, loneliness, loss of identity, alienation, shame and the emotional exhaustion they experience. Furthermore, it seems that adequate organisational support is not experienced by women leaders in this volatile, highly pressured emotional context. This study contributes to the field of Industrial and Organisational Psychology, the literature on emotional labour, as well as human resource practices such as talent management, retention strategies and the career management of women leaders...
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- Authors: Pillay, Reevasha , Flotman, Aden-Paul , Mitonga-Monga, Jeremy
- Date: 2019
- Subjects: Deep acting , Emotion regulation , Emotional labour
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/402595 , uj:33697 , Citation: Pillay, R., Flotman, A.P. & Mitonga-Monga, J. 2019. Emotional labour among women leaders within the South African consulting industry : a hermeneutic phenomenological inquiry. , DOI: https://doi.org/10.25159/1998-8125/4280 , ISSN: 1998-8125
- Description: Abstract: The opinion that the workplace should be viewed as a rational environment is being swiftly dismantled by acknowledging and harnessing the power of emotions in favour of individual and organisational outcomes. This study explored the lived experiences of emotional labour among women leaders in the consulting industry in South Africa. A qualitative study was conducted and informed by the hermeneutic phenomenological perspective. Data were gathered through in-depth, unstructured interviews with eight women leaders resident in the Gauteng Province, South Africa. The data gathered were analysed by applying a hermeneutic phenomenological analysis, and interpreted from a work- and personally related emotional labour stance. The empirical findings suggest that these women leaders enjoy very little work-life balance, which is accepted as common practice in this industry. Role complexity and personal life obligations result in role conflict. Their emotional wellbeing is adversely affected, which manifests in guilt, loneliness, loss of identity, alienation, shame and the emotional exhaustion they experience. Furthermore, it seems that adequate organisational support is not experienced by women leaders in this volatile, highly pressured emotional context. This study contributes to the field of Industrial and Organisational Psychology, the literature on emotional labour, as well as human resource practices such as talent management, retention strategies and the career management of women leaders...
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Employees’ work engagement in a railway organisation: A perspective of ethical work climate and leadership behaviour
- Authors: Mitonga-Monga, Jeremy
- Date: 2018
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/289268 , uj:31382 , Citation: Mitonga-Monga, J., 2018, ‘Employees’ work engagement in a railway organisation: A perspective of ethical work climate and leadership behaviour’, Acta Commercii 18(1), a598. https://doi.org/10.4102/ ac.v18i1.598 , ISSN: 1684-1999 (Online) , ISSN: 2413-1903 (Print)
- Description: Abstract: Orientation: Understanding the factors that influence employee performance and well-being is a crucial issue because it can not only create a positive working environment but also promote competitive advantage for the organisation. Research purpose: To investigate the effect of ethical work climate and ethical leadership behaviour on work engagement of employees. Motivation for the study: Organisations are facing difficulties in improving organisational performance and workers’ well-being because of unethical behaviour and lack of accountability. This study aims to provide insight into suggested factors that might positively affect employee performance and well-being...
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- Authors: Mitonga-Monga, Jeremy
- Date: 2018
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/289268 , uj:31382 , Citation: Mitonga-Monga, J., 2018, ‘Employees’ work engagement in a railway organisation: A perspective of ethical work climate and leadership behaviour’, Acta Commercii 18(1), a598. https://doi.org/10.4102/ ac.v18i1.598 , ISSN: 1684-1999 (Online) , ISSN: 2413-1903 (Print)
- Description: Abstract: Orientation: Understanding the factors that influence employee performance and well-being is a crucial issue because it can not only create a positive working environment but also promote competitive advantage for the organisation. Research purpose: To investigate the effect of ethical work climate and ethical leadership behaviour on work engagement of employees. Motivation for the study: Organisations are facing difficulties in improving organisational performance and workers’ well-being because of unethical behaviour and lack of accountability. This study aims to provide insight into suggested factors that might positively affect employee performance and well-being...
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Social Exchange Influences on ethical leadership and employee commitment in a developing country
- Authors: Mitonga-Monga, Jeremy
- Date: 2020
- Subjects: Ethical leadership , Employee commitment , Social exchange theory
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/460060 , uj:40926 , Citation: Mitonga-Monga, J. 2020. Social Exchange Influences on ethical leadership and employee commitment in a developing country.
- Description: Abstract: This study examined the extent to which Social Exchange Theory moderates the relationship between ethical leadership and perceptions of organisational commitment. This study’s sample comprised 355 employees from a Public Works Department in the Democratic Republic of Congo (DRC) (women = 39%). The employees completed the Social Exchange Theory Scale (Colquitt, Baer, Long & Halvorsen, 2014), the Ethical Leadership Scale (Brown et al., 2005), and the Organisational Commitment Scale (Meyer & Allen, 1997). Data was analysed by using Hierarchical Moderator Regression Analysis to influence employee commitment towards ethical leadership in collaboration with social exchange. The findings indicate that social exchange moderated the relationship between ethical leadership and affective, continuance and normative commitment.
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- Authors: Mitonga-Monga, Jeremy
- Date: 2020
- Subjects: Ethical leadership , Employee commitment , Social exchange theory
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/460060 , uj:40926 , Citation: Mitonga-Monga, J. 2020. Social Exchange Influences on ethical leadership and employee commitment in a developing country.
- Description: Abstract: This study examined the extent to which Social Exchange Theory moderates the relationship between ethical leadership and perceptions of organisational commitment. This study’s sample comprised 355 employees from a Public Works Department in the Democratic Republic of Congo (DRC) (women = 39%). The employees completed the Social Exchange Theory Scale (Colquitt, Baer, Long & Halvorsen, 2014), the Ethical Leadership Scale (Brown et al., 2005), and the Organisational Commitment Scale (Meyer & Allen, 1997). Data was analysed by using Hierarchical Moderator Regression Analysis to influence employee commitment towards ethical leadership in collaboration with social exchange. The findings indicate that social exchange moderated the relationship between ethical leadership and affective, continuance and normative commitment.
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