Performance based on incentives in humanitarian logistics and supply chains in South Africa
- Mbadou, Angelina Fernande, Mbohwa, Charles
- Authors: Mbadou, Angelina Fernande , Mbohwa, Charles
- Date: 2013
- Subjects: Business logistics , Humanitarian logistics , Incentives in industry , Emergency management
- Type: Article
- Identifier: uj:6160 , http://hdl.handle.net/10210/13764
- Description: This paper aims to focus on the importance of humanitarian logistics and supply chain to overcome natural disasters. South Africa is a country with low risk to natural disasters but it still can be affected by natural disasters such as drought, floods, fires and mining disasters. Humanitarian organisations need to have a good logistics and supply chain to be able to assist people better and quickly in case of emergency. Humanitarian organisation must have a structure and implement the right coordination for the operation to be conducted in a proper way. Those organisations have to be prepared no matter the disaster. Finally the distribution of goods in where the organisation needs to have an excellent structure that suit every kind of natural catastrophe happening in the country.
- Full Text:
- Authors: Mbadou, Angelina Fernande , Mbohwa, Charles
- Date: 2013
- Subjects: Business logistics , Humanitarian logistics , Incentives in industry , Emergency management
- Type: Article
- Identifier: uj:6160 , http://hdl.handle.net/10210/13764
- Description: This paper aims to focus on the importance of humanitarian logistics and supply chain to overcome natural disasters. South Africa is a country with low risk to natural disasters but it still can be affected by natural disasters such as drought, floods, fires and mining disasters. Humanitarian organisations need to have a good logistics and supply chain to be able to assist people better and quickly in case of emergency. Humanitarian organisation must have a structure and implement the right coordination for the operation to be conducted in a proper way. Those organisations have to be prepared no matter the disaster. Finally the distribution of goods in where the organisation needs to have an excellent structure that suit every kind of natural catastrophe happening in the country.
- Full Text:
The impact of work design and stress on employees productivity at a call centre
- Mbadou, Angelina Fernande, Mbohwa, Charles
- Authors: Mbadou, Angelina Fernande , Mbohwa, Charles
- Date: 2013
- Subjects: Work design , Ergonomics , Call centers - Employees - Job stress , Labor productivity
- Type: Article
- Identifier: uj:6154 , ISBN 978-93-82242-26-0 , http://hdl.handle.net/10210/13758
- Description: Work design represents an arrangement in the workplace that has the objective of overcoming employee alienation and job dissatisfaction that come about from mechanical and repetitive tasks in the workplace. This is important in the call centre working environment where employees spend long hours seating and providing high concentration to work activities. This paper discusses the application of work design principles and its impact on employees in an organisation in order to improve the productivity of a call centre. Qualitative questionnaires, observations and interviews were applied to employees of the call centre with a focus on identifying design problems and main stressors at work. The findings in this research focus on the need to improve equipment, tools and the health of employees. The paper demonstrates how work design can have an influence on employees’ productivity and how it can increase stress levels.
- Full Text:
- Authors: Mbadou, Angelina Fernande , Mbohwa, Charles
- Date: 2013
- Subjects: Work design , Ergonomics , Call centers - Employees - Job stress , Labor productivity
- Type: Article
- Identifier: uj:6154 , ISBN 978-93-82242-26-0 , http://hdl.handle.net/10210/13758
- Description: Work design represents an arrangement in the workplace that has the objective of overcoming employee alienation and job dissatisfaction that come about from mechanical and repetitive tasks in the workplace. This is important in the call centre working environment where employees spend long hours seating and providing high concentration to work activities. This paper discusses the application of work design principles and its impact on employees in an organisation in order to improve the productivity of a call centre. Qualitative questionnaires, observations and interviews were applied to employees of the call centre with a focus on identifying design problems and main stressors at work. The findings in this research focus on the need to improve equipment, tools and the health of employees. The paper demonstrates how work design can have an influence on employees’ productivity and how it can increase stress levels.
- Full Text:
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