Logistics outsourcing and performance of manufacturing small and medium-sized enterprises in Nairobi
- Mageto, Joash, Prinsloo, Gerrie, Luke, Rose
- Authors: Mageto, Joash , Prinsloo, Gerrie , Luke, Rose
- Date: 2018
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/270628 , uj:28768 , Citation: Mageto, J., Prinsloo, G. & Luke, R. 2018. ‘Logistics outsourcing and performance of manufacturing small and medium-sized enterprises in Nairobi’, Southern African Journal of Entrepreneurship and Small Business Management 10(1), a162. https://doi.org/10.4102/ sajesbm.v10i1.162 , ISSN: 2071-3185 (Online) , ISSN: 2522-7343 (Print)
- Description: Abstract: Logistics outsourcing has been accepted as a strategy through which small and medium-sized enterprises (SMEs) can access the logistics capabilities they lack internally at a lower cost. However, the actual effect of logistics outsourcing on firm performance, especially among the SMEs in Nairobi, remains unknown. Aim: The study aimed to investigate the relationship between logistics outsourcing and firm performance of manufacturing SMEs in Nairobi. Setting: The study sampled manufacturing SMEs in Nairobi City County. Method: In this study, a convergent parallel mixed methods design was applied. Survey data were collected from 163 manufacturing SMEs. The data were analysed using structural equation modelling to test the relationship between logistics outsourcing and firm performance. Additionally, in-depth interviews were conducted in five manufacturing SMEs. Thematic analysis was used to analyse interview data to provide more insight in the quantitative data...
- Full Text:
Logistics outsourcing and performance of manufacturing small and medium-sized enterprises in Nairobi
- Authors: Mageto, Joash , Prinsloo, Gerrie , Luke, Rose
- Date: 2018
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/270628 , uj:28768 , Citation: Mageto, J., Prinsloo, G. & Luke, R. 2018. ‘Logistics outsourcing and performance of manufacturing small and medium-sized enterprises in Nairobi’, Southern African Journal of Entrepreneurship and Small Business Management 10(1), a162. https://doi.org/10.4102/ sajesbm.v10i1.162 , ISSN: 2071-3185 (Online) , ISSN: 2522-7343 (Print)
- Description: Abstract: Logistics outsourcing has been accepted as a strategy through which small and medium-sized enterprises (SMEs) can access the logistics capabilities they lack internally at a lower cost. However, the actual effect of logistics outsourcing on firm performance, especially among the SMEs in Nairobi, remains unknown. Aim: The study aimed to investigate the relationship between logistics outsourcing and firm performance of manufacturing SMEs in Nairobi. Setting: The study sampled manufacturing SMEs in Nairobi City County. Method: In this study, a convergent parallel mixed methods design was applied. Survey data were collected from 163 manufacturing SMEs. The data were analysed using structural equation modelling to test the relationship between logistics outsourcing and firm performance. Additionally, in-depth interviews were conducted in five manufacturing SMEs. Thematic analysis was used to analyse interview data to provide more insight in the quantitative data...
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The extent of logistics outsourcing among small and medium-sized manufacturing enterprises in Nairobi
- Mageto, Joash, Prinsloo, Gerrie, Luke, Rose
- Authors: Mageto, Joash , Prinsloo, Gerrie , Luke, Rose
- Date: 2018
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/267439 , uj:28371 , Citation: Mageto, J., Prinsloo, G. & Luke, R. 2018. The extent of logistics outsourcing among small and medium-sized manufacturing enterprises in Nairobi. Journal of Transport and Supply Chain Management, 12(0), a346. https://doi.org/10.4102/ jtscm.v12i0.346 , ISSN: 1995-5235 (Online) , ISSN: 2310-8789 (Print)
- Description: Abstract: Background: Small and medium-sized manufacturing enterprises (manufacturing SMEs) can facilitate economic growth and development by creating employment and spurring economic activities at low levels of the economy. The performance of SMEs in Kenya has, however, been poor, despite their significance. This poor performance is attributed to the high costs of logistics operations in the country. Manufacturing SMEs can, however, improve the performance of their logistics operations by adopting appropriate logistics outsourcing strategies. Aim: The purpose of this study is to determine the extent of logistics outsourcing among manufacturing SMEs in Nairobi. Setting: Manufacturing SMEs in Nairobi operate from the industrial zones of the Nairobi City County. The enterprises’ logistics operations are characterised by long cycle times, high transportation costs and limited resources. The high operational costs experienced by the SMEs threaten their survival, and they are therefore required, among other things, to manage their logistics more efficiently to improve overall performance. ..
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- Authors: Mageto, Joash , Prinsloo, Gerrie , Luke, Rose
- Date: 2018
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/267439 , uj:28371 , Citation: Mageto, J., Prinsloo, G. & Luke, R. 2018. The extent of logistics outsourcing among small and medium-sized manufacturing enterprises in Nairobi. Journal of Transport and Supply Chain Management, 12(0), a346. https://doi.org/10.4102/ jtscm.v12i0.346 , ISSN: 1995-5235 (Online) , ISSN: 2310-8789 (Print)
- Description: Abstract: Background: Small and medium-sized manufacturing enterprises (manufacturing SMEs) can facilitate economic growth and development by creating employment and spurring economic activities at low levels of the economy. The performance of SMEs in Kenya has, however, been poor, despite their significance. This poor performance is attributed to the high costs of logistics operations in the country. Manufacturing SMEs can, however, improve the performance of their logistics operations by adopting appropriate logistics outsourcing strategies. Aim: The purpose of this study is to determine the extent of logistics outsourcing among manufacturing SMEs in Nairobi. Setting: Manufacturing SMEs in Nairobi operate from the industrial zones of the Nairobi City County. The enterprises’ logistics operations are characterised by long cycle times, high transportation costs and limited resources. The high operational costs experienced by the SMEs threaten their survival, and they are therefore required, among other things, to manage their logistics more efficiently to improve overall performance. ..
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Determinants of logistics outsourcing performance among small and medium enterprises
- Mageto, Joash, Prinsloo, Gerrie, Luke, Rose
- Authors: Mageto, Joash , Prinsloo, Gerrie , Luke, Rose
- Date: 2020
- Subjects: Logistics outsourcing performance , SMEs , Factor analysis
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/428385 , uj:36840 , Citation: Mageto, J., Prinsloo, G. & Luke, R. 2020. Determinants of logistics outsourcing performance among small and medium enterprises.
- Description: Abstract: The purpose of this study is to establish determinants of logistics outsourcing performance and their relationship with logistics performance among manufacturing small and medium enterprises (SMEs). The increasing use and challenge of logistics outsourcing require that SMEs establish relationship factors that determine high outsourcing performance to enhance overall logistics performance. Data was collected from 406 SMEs using a structured questionnaire. Factor analysis was applied and four constructs were extracted; three were found to be determinants. Partial least squares structural equation modelling was performed to determine the associations among the constructs. Communication-trust, innovation and cooperation between the manufacturing SMEs and logistics service providers were identified as key determinants of logistics outsourcing performance. Strong associations were validated between communication-trust, innovation and cooperation. Only communication-trust was positively associated with logistics performance. The results guide SME managers to promote communication-trust in logistics outsourcing relationships.
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- Authors: Mageto, Joash , Prinsloo, Gerrie , Luke, Rose
- Date: 2020
- Subjects: Logistics outsourcing performance , SMEs , Factor analysis
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/428385 , uj:36840 , Citation: Mageto, J., Prinsloo, G. & Luke, R. 2020. Determinants of logistics outsourcing performance among small and medium enterprises.
- Description: Abstract: The purpose of this study is to establish determinants of logistics outsourcing performance and their relationship with logistics performance among manufacturing small and medium enterprises (SMEs). The increasing use and challenge of logistics outsourcing require that SMEs establish relationship factors that determine high outsourcing performance to enhance overall logistics performance. Data was collected from 406 SMEs using a structured questionnaire. Factor analysis was applied and four constructs were extracted; three were found to be determinants. Partial least squares structural equation modelling was performed to determine the associations among the constructs. Communication-trust, innovation and cooperation between the manufacturing SMEs and logistics service providers were identified as key determinants of logistics outsourcing performance. Strong associations were validated between communication-trust, innovation and cooperation. Only communication-trust was positively associated with logistics performance. The results guide SME managers to promote communication-trust in logistics outsourcing relationships.
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Skills frameworks : a focus on supply chains
- Authors: Mageto, Joash , Luke, Rose
- Date: 2020
- Subjects: Supply chain management skills , Systematic review , Skills frameworks
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/430682 , uj:37134 , ISSN: (Online) 1995-5235 , Citation: Mageto, J. & Luke, R., 2020, ‘Skills frameworks: A focus on supply chains’, Journal of Transport and Supply Chain Management 14(0), a458. https://doi.org/10.4102/ jtscm.v14i0.458
- Description: Abstract: Background: Supply chain management (SCM) has grown considerably, owing largely to globalisation, advancements in technology and its pivotal role in meeting the dynamic needs of customers. As supply chains (SCs) expand, complexity also increases, as does the associated demand for well-skilled SC professionals. To achieve the expected SCM skills in organisations, a skills framework is likely to guide managers and practitioners. Unfortunately, research on SCM skills frameworks is fragmented, providing little or no guidance to practitioners. Objectives: The purpose of this study was to document the SC skills described in the literature, identify existing frameworks and propose a framework to guide practitioners and academics. Method: A systematic literature review design was followed. The data obtained were analysed using content analysis. Results: About 270 SCM skills were identified. The skills were grouped using many SC skills frameworks, including business logistics management, T-shaped, expertise level, SCM skills and hard and soft skills. The proposed skills framework included skills related to business, logistics, management, and ethics and environment. Emerging skills such as the application of blockchain technology, big data and SC sustainability have been included in the framework. Conclusion: The proposed framework provides a guide to SC managers about which skills groups to focus on and advises a contingency-based approach to identify the relevant skills per group in line with organisational requirements.
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- Authors: Mageto, Joash , Luke, Rose
- Date: 2020
- Subjects: Supply chain management skills , Systematic review , Skills frameworks
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/430682 , uj:37134 , ISSN: (Online) 1995-5235 , Citation: Mageto, J. & Luke, R., 2020, ‘Skills frameworks: A focus on supply chains’, Journal of Transport and Supply Chain Management 14(0), a458. https://doi.org/10.4102/ jtscm.v14i0.458
- Description: Abstract: Background: Supply chain management (SCM) has grown considerably, owing largely to globalisation, advancements in technology and its pivotal role in meeting the dynamic needs of customers. As supply chains (SCs) expand, complexity also increases, as does the associated demand for well-skilled SC professionals. To achieve the expected SCM skills in organisations, a skills framework is likely to guide managers and practitioners. Unfortunately, research on SCM skills frameworks is fragmented, providing little or no guidance to practitioners. Objectives: The purpose of this study was to document the SC skills described in the literature, identify existing frameworks and propose a framework to guide practitioners and academics. Method: A systematic literature review design was followed. The data obtained were analysed using content analysis. Results: About 270 SCM skills were identified. The skills were grouped using many SC skills frameworks, including business logistics management, T-shaped, expertise level, SCM skills and hard and soft skills. The proposed skills framework included skills related to business, logistics, management, and ethics and environment. Emerging skills such as the application of blockchain technology, big data and SC sustainability have been included in the framework. Conclusion: The proposed framework provides a guide to SC managers about which skills groups to focus on and advises a contingency-based approach to identify the relevant skills per group in line with organisational requirements.
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Investigating the quality of university education : a focus on supply chain management
- Mageto, Joash, Luke, Rose, Heyns, Gert
- Authors: Mageto, Joash , Luke, Rose , Heyns, Gert
- Date: 2020
- Subjects: Service quality , Supply chain education , Factor analysis
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/452737 , uj:39941 , Citation: Mageto, J., Luke, R. & Heyns, G. 2020. Investigating the quality of university education : a focus on supply chain management.
- Description: Abstract: While the quality of higher education has received attention from researchers globally, its focus has been mainly on universities in ‘developed country’ contexts. There has been limited research on the quality of higher education in African universities, and even less that has focused on the discipline of supply chain management. In this paper, the quality of supply chain education of five universities in Kenya is investigated using a SERVPERF model. Data were collected through a structured questionnaire administered to 781 students enrolled for a supply chain management qualification. The data were analysed through confirmatory factor analysis and one-way analysis of variance. The findings are fourfold: (1) the service quality of supply chain education is at medium level in terms of the SERVPERF metrics; (2) four dimensions were identified by students as the most important aspects of service quality: course-centeredness, academic and support staff helpfulness, service excellence and learning facilities; (3) a four-factor SERVPERF model of supply chain service quality is developed and (4) service quality was significantly different across the selected universities. Although the service quality was rated at a medium level overall, the variability in quality across universities should alert educators and management to the need for a coordinated effort to improve particular aspects of students’ learning experiences. The study contributes to the body of knowledge by establishing that SERVPERF is a four-factor model in the higher education sector.
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- Authors: Mageto, Joash , Luke, Rose , Heyns, Gert
- Date: 2020
- Subjects: Service quality , Supply chain education , Factor analysis
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/452737 , uj:39941 , Citation: Mageto, J., Luke, R. & Heyns, G. 2020. Investigating the quality of university education : a focus on supply chain management.
- Description: Abstract: While the quality of higher education has received attention from researchers globally, its focus has been mainly on universities in ‘developed country’ contexts. There has been limited research on the quality of higher education in African universities, and even less that has focused on the discipline of supply chain management. In this paper, the quality of supply chain education of five universities in Kenya is investigated using a SERVPERF model. Data were collected through a structured questionnaire administered to 781 students enrolled for a supply chain management qualification. The data were analysed through confirmatory factor analysis and one-way analysis of variance. The findings are fourfold: (1) the service quality of supply chain education is at medium level in terms of the SERVPERF metrics; (2) four dimensions were identified by students as the most important aspects of service quality: course-centeredness, academic and support staff helpfulness, service excellence and learning facilities; (3) a four-factor SERVPERF model of supply chain service quality is developed and (4) service quality was significantly different across the selected universities. Although the service quality was rated at a medium level overall, the variability in quality across universities should alert educators and management to the need for a coordinated effort to improve particular aspects of students’ learning experiences. The study contributes to the body of knowledge by establishing that SERVPERF is a four-factor model in the higher education sector.
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