Critical success factors as enablers to achieving QMS benefits : an engineering organisational case study
- Authors: Zwane, Siyabonga
- Date: 2020
- Subjects: Quality control , Quality control - Standards , Total quality management
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/425138 , uj:36386
- Description: M.Phil. (Engineering Management) , Abstract: The ISO quality management system represents a mechanism that can drive change in organisation as well as an entry tickets into certain markets for certain organisations. When implemented correctly and for the correct reasons, the quality management system has been proven to produce operational as well as financial improvements. Organisations have reportedly often struggled to access the benefits that the system offers despite achieving formal certification of the ISO quality management system. This study intends to determine the benefits that the quality management system has to offer to organisations that achieve certification as well as to determine the critical success factors organisation can implement in order to access these benefits. This will assist organisations to gain an understanding of what to expect from achieving formal certification and the steps that should be taken to guarantee benefits that are beyond achieving certification. The study utilises a single case study which was a single organisation certified quality management system and measures the benefits observed from implement this quality management system were assessed against those observed from reviewing literature. The case study was evaluated as best suited method to assist this study as it afforded the researcher in-depth and descriptive response on why organisation implement the ISO quality management system and don’t achieve benefits that are beyond achieving certification. The study found that the implementation of the quality management system does lead to benefits that are beyond certification, benefits which in this study are classified as primary, secondary and tertiary. It was found that the effort employed when adapting the system to suit the organisations' practices while adhering to ISO requirements is key to realising benefits coupled with the utilisation of the 21 identified critical success factors. This research suggests that realising benefits is linked to organisations being intentional about how they implement and maintain the QMS and that constantly reviewing practices for areas of non-conformances and to identify areas of improvements early assist the organisation get the best out of the system.
- Full Text:
- Authors: Zwane, Siyabonga
- Date: 2020
- Subjects: Quality control , Quality control - Standards , Total quality management
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/425138 , uj:36386
- Description: M.Phil. (Engineering Management) , Abstract: The ISO quality management system represents a mechanism that can drive change in organisation as well as an entry tickets into certain markets for certain organisations. When implemented correctly and for the correct reasons, the quality management system has been proven to produce operational as well as financial improvements. Organisations have reportedly often struggled to access the benefits that the system offers despite achieving formal certification of the ISO quality management system. This study intends to determine the benefits that the quality management system has to offer to organisations that achieve certification as well as to determine the critical success factors organisation can implement in order to access these benefits. This will assist organisations to gain an understanding of what to expect from achieving formal certification and the steps that should be taken to guarantee benefits that are beyond achieving certification. The study utilises a single case study which was a single organisation certified quality management system and measures the benefits observed from implement this quality management system were assessed against those observed from reviewing literature. The case study was evaluated as best suited method to assist this study as it afforded the researcher in-depth and descriptive response on why organisation implement the ISO quality management system and don’t achieve benefits that are beyond achieving certification. The study found that the implementation of the quality management system does lead to benefits that are beyond certification, benefits which in this study are classified as primary, secondary and tertiary. It was found that the effort employed when adapting the system to suit the organisations' practices while adhering to ISO requirements is key to realising benefits coupled with the utilisation of the 21 identified critical success factors. This research suggests that realising benefits is linked to organisations being intentional about how they implement and maintain the QMS and that constantly reviewing practices for areas of non-conformances and to identify areas of improvements early assist the organisation get the best out of the system.
- Full Text:
Identification of stakeholders in the capital project life cycle for a state owned enterprise
- Authors: Maphanga, Penny
- Date: 2018
- Subjects: Engineering - Management , Industrial management , Project management , Technological innovations - Management
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/393703 , uj:32584
- Description: Abstract : The aim of this study was to identify stakeholders in Capital projects and to assess the process of identification of stakeholders in capital projects. The stakeholder identification process was assessed throughout the stages of a project cycle in a State Owned Enterprises (SOE). The research followed a case study approach and it was conducted in a bulk water supplier SOE. The study found that identification of stakeholders is a known phenomenon in the organization however it has not fully matured. This study has also formed a foundation for academics who want to study and advance stakeholder identification within the SOE environment. It has thus recommended that the organization advance their stakeholder identification processes to ensure that project delays due to unhappy stakeholders is minimized. The advantage of proper stakeholder identification is that it will minimize project variations and improve projects completion time as stakeholder identification will be part of the organization project management processes. , M.Phil. (Engineering Management)
- Full Text:
- Authors: Maphanga, Penny
- Date: 2018
- Subjects: Engineering - Management , Industrial management , Project management , Technological innovations - Management
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/393703 , uj:32584
- Description: Abstract : The aim of this study was to identify stakeholders in Capital projects and to assess the process of identification of stakeholders in capital projects. The stakeholder identification process was assessed throughout the stages of a project cycle in a State Owned Enterprises (SOE). The research followed a case study approach and it was conducted in a bulk water supplier SOE. The study found that identification of stakeholders is a known phenomenon in the organization however it has not fully matured. This study has also formed a foundation for academics who want to study and advance stakeholder identification within the SOE environment. It has thus recommended that the organization advance their stakeholder identification processes to ensure that project delays due to unhappy stakeholders is minimized. The advantage of proper stakeholder identification is that it will minimize project variations and improve projects completion time as stakeholder identification will be part of the organization project management processes. , M.Phil. (Engineering Management)
- Full Text:
Impact of risk management in construction projects
- Authors: Shirinda, Vukosi
- Date: 2019
- Subjects: Construction industry - Risk management , Construction projects - Management , Project management
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/413251 , uj:34809
- Description: M.Phil. (Engineering Management) , Abstract: Construction projects play a major role in economic and social development. Many countries, more specifically developing countries, implement various construction projects to improve their economies. According to global studies, most construction projects experience poor performance and a high failure rate. As a result of the poor performance and the high failure rate, developing countries struggle to grow their economies. Most developing countries largely depend on foreign investment to finance their major construction projects. As a result of poor performance and a high failure rate, developing countries are struggling to attract foreign investment. One of the integral parts in project management is risk management. According to previous studies, construction projects have a bad record of risk management when compared to other industries. The aim of this research is to explore the relationship between risk management and construction projects. In addition, it examines how risk management affects project success and performance. In order to fulfil the research objectives, a literature review was conducted, focusing on construction project performance indicators and critical risk management factors. From the literature review, it was established that risk management has a direct relationship with the success and performance of construction projects. Performance indicators, cost, time and quality, are vulnerable to risk events. These indicators have a direct relationship with risk events. Research data were obtained in the form of questionnaires with dominantly Likert scale closed questions. Data were received from respondents who played the role of contractor, consultant, client and subcontractor in their previous three construction projects. The majority of respondents had more than five years’ construction project experience. The respondents were construction project risk management accounting officers, with the majority of responses coming from project engineers/agents, project managers and construction supervisors. This research has identified that construction project time/schedule, quality and budget/cost are all vulnerable to risk events. It was further realised that construction project teams neglected risk events. It is therefore evident that construction projects will continuously experience poor performance and failures if risk management is not effectively performed. The risk management and key construction project...
- Full Text:
- Authors: Shirinda, Vukosi
- Date: 2019
- Subjects: Construction industry - Risk management , Construction projects - Management , Project management
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/413251 , uj:34809
- Description: M.Phil. (Engineering Management) , Abstract: Construction projects play a major role in economic and social development. Many countries, more specifically developing countries, implement various construction projects to improve their economies. According to global studies, most construction projects experience poor performance and a high failure rate. As a result of the poor performance and the high failure rate, developing countries struggle to grow their economies. Most developing countries largely depend on foreign investment to finance their major construction projects. As a result of poor performance and a high failure rate, developing countries are struggling to attract foreign investment. One of the integral parts in project management is risk management. According to previous studies, construction projects have a bad record of risk management when compared to other industries. The aim of this research is to explore the relationship between risk management and construction projects. In addition, it examines how risk management affects project success and performance. In order to fulfil the research objectives, a literature review was conducted, focusing on construction project performance indicators and critical risk management factors. From the literature review, it was established that risk management has a direct relationship with the success and performance of construction projects. Performance indicators, cost, time and quality, are vulnerable to risk events. These indicators have a direct relationship with risk events. Research data were obtained in the form of questionnaires with dominantly Likert scale closed questions. Data were received from respondents who played the role of contractor, consultant, client and subcontractor in their previous three construction projects. The majority of respondents had more than five years’ construction project experience. The respondents were construction project risk management accounting officers, with the majority of responses coming from project engineers/agents, project managers and construction supervisors. This research has identified that construction project time/schedule, quality and budget/cost are all vulnerable to risk events. It was further realised that construction project teams neglected risk events. It is therefore evident that construction projects will continuously experience poor performance and failures if risk management is not effectively performed. The risk management and key construction project...
- Full Text:
Investigation of project delays in construction projects in the South African Rail Industry
- Motlhatlhedi, Itumeleng Gladwell
- Authors: Motlhatlhedi, Itumeleng Gladwell
- Date: 2019
- Subjects: Construction industry - Management , Production scheduling
- Language: English
- Type: M.Phil. (Engineering Management)
- Identifier: http://hdl.handle.net/10210/393714 , uj:32586
- Description: Abstract : The construction industry is one of the largest contributing sectors towards the Gross Domestic Product of countries globally, and South Africa is no exception. The construction industry in South Africa and globally, are marred with extensive delays. This is a persisting enduring challenge. This study investigated the project delay factors in construction projects, particularly the Passenger Rail Agency of South Africa and Transnet traction substation projects in the South African railway engineering environment. The research also presented the remedial actions and mitigations suitable to be implemented to manage project delays in the project engineering environment. The research was conducted through a literature review and a questionnaire survey. The deductive research approach was employed. An online questionnaire survey was used to collect primary data. The literature review summary revealed eight top project delay-causing factors in traction substation projects, forming the basis of the questionnaire. The questionnaire results correlated with the literature review. This dissertation proposed suitable measures to manage delays in construction projects, improving the quality of work, and to manage cost and schedule overruns. , Masters (Thesis)
- Full Text:
- Authors: Motlhatlhedi, Itumeleng Gladwell
- Date: 2019
- Subjects: Construction industry - Management , Production scheduling
- Language: English
- Type: M.Phil. (Engineering Management)
- Identifier: http://hdl.handle.net/10210/393714 , uj:32586
- Description: Abstract : The construction industry is one of the largest contributing sectors towards the Gross Domestic Product of countries globally, and South Africa is no exception. The construction industry in South Africa and globally, are marred with extensive delays. This is a persisting enduring challenge. This study investigated the project delay factors in construction projects, particularly the Passenger Rail Agency of South Africa and Transnet traction substation projects in the South African railway engineering environment. The research also presented the remedial actions and mitigations suitable to be implemented to manage project delays in the project engineering environment. The research was conducted through a literature review and a questionnaire survey. The deductive research approach was employed. An online questionnaire survey was used to collect primary data. The literature review summary revealed eight top project delay-causing factors in traction substation projects, forming the basis of the questionnaire. The questionnaire results correlated with the literature review. This dissertation proposed suitable measures to manage delays in construction projects, improving the quality of work, and to manage cost and schedule overruns. , Masters (Thesis)
- Full Text:
- «
- ‹
- 1
- ›
- »