Comparison of quality infrastructure of the Republic of South Africa and Sweden
- Authors: Ntlhane, Makibane Daniel
- Date: 2015
- Subjects: Infrastructure (Economics) - Management , Infrastructure (Economics) - South Africa , Infrastructure (Economics) - Sweden , Engineering economy
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/212794 , uj:21028
- Description: Abstract: This dissertation focuses on Comparative Study of Quality Infrastructure (QI) between Republic of South Africa (RSA) and Sweden. Quality Infrastructure is important because it provides technical support to companies to improve their production processes and ensuring compliance to regulations or international requirements. Quality Infrastructure refers to six foremost institutions, being the accreditation body, inspection body, testing laboratory, certification body, metrology institution and standardisation body. This study compares and analyses whether QI in Sweden and the Republic of South Africa. RSA plays a role in eliminating non-compliance for their markets and establish if QI have an impact on the economy of both countries, and determining the gaps of QI in both countries. The research methodology was qualitative. The primary data were collected with structured questionnaire whereas the secondary data were collected by using library searches. The literature review showed that earlier research acknowledges the importance for trade of QI in countries. The researcher has discovered that the respondents from RSA and Sweden agree that QI helps to reduce the inferior products in the market and add value in the economy of their countries. Based on the data collected from RSA and Sweden it shows that there is no difference between the QI of both countries relating to the eliminating of non-compliance in their markets and adding value in the economy of their countries. From the data collected, it is concluded that, when compared, the QI from RSA and Sweden can reduce non-compliance and add value to the economy of these countries. Although there are some differences and similarities from QI of RSA and Sweden, the researcher strongly recommends the following:.. , M.Tech.
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- Authors: Ntlhane, Makibane Daniel
- Date: 2015
- Subjects: Infrastructure (Economics) - Management , Infrastructure (Economics) - South Africa , Infrastructure (Economics) - Sweden , Engineering economy
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/212794 , uj:21028
- Description: Abstract: This dissertation focuses on Comparative Study of Quality Infrastructure (QI) between Republic of South Africa (RSA) and Sweden. Quality Infrastructure is important because it provides technical support to companies to improve their production processes and ensuring compliance to regulations or international requirements. Quality Infrastructure refers to six foremost institutions, being the accreditation body, inspection body, testing laboratory, certification body, metrology institution and standardisation body. This study compares and analyses whether QI in Sweden and the Republic of South Africa. RSA plays a role in eliminating non-compliance for their markets and establish if QI have an impact on the economy of both countries, and determining the gaps of QI in both countries. The research methodology was qualitative. The primary data were collected with structured questionnaire whereas the secondary data were collected by using library searches. The literature review showed that earlier research acknowledges the importance for trade of QI in countries. The researcher has discovered that the respondents from RSA and Sweden agree that QI helps to reduce the inferior products in the market and add value in the economy of their countries. Based on the data collected from RSA and Sweden it shows that there is no difference between the QI of both countries relating to the eliminating of non-compliance in their markets and adding value in the economy of their countries. From the data collected, it is concluded that, when compared, the QI from RSA and Sweden can reduce non-compliance and add value to the economy of these countries. Although there are some differences and similarities from QI of RSA and Sweden, the researcher strongly recommends the following:.. , M.Tech.
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Evaluating the operational efficiency of rail freight operations in South Africa
- Authors: Madubanya, Julliet
- Date: 2015
- Subjects: Rail freight , Railway transportation
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/56992 , uj:16364
- Description: Abstract: South African roads are congested with trucks on every highway in the country, thereby leading to traffic congestion, damage to the roads, and pollution to the environment. Railway transportation could assist in eliminating or reducing these problems on our roads. Rail traffic is decreasing, because of the operational inefficiencies; and for this reason, many customers are unhappy and have resolved to use road transportation for their businesses. This dissertation reports on how freight volumes are lost from rail to the road transportation system. This was achieved by studying the operational inefficiencies experienced with both rail and road transportation systems in South Africa. Every organization has its own plan or strategy on how to satisfy its customers and achieve its goals; but it is the service that they render to their customers that determines whether the organization reaches its target, while at the same time satisfying its customers. This research was conducted, in order to compare the rail and road-transportation companies, in order to establish how they differ in terms of rendering their services, as well as the challenges that both companies encounter. The results of the investigation show that those respondents who were not frustrated by their organization, but were happy with the system of transportation are those in the road-transportation sector. Furthermore, it was found that there were also some inefficiencies experienced by the road organizations; and also there was a need to identify some of the challenges that arise from using the road-transportation system. These would include traffic congestion, pollution, infrastructural damage – resulting in accidents. On the other hand, the rail transportation system was found to be cheaper, safer and easier to maintain, when compared with road-transportation system. Improving on the rail inefficiencies would eliminate the trucks that are on the road daily, while at the same time satisfying the customers. , M.Ing. (Operations Management)
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- Authors: Madubanya, Julliet
- Date: 2015
- Subjects: Rail freight , Railway transportation
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/56992 , uj:16364
- Description: Abstract: South African roads are congested with trucks on every highway in the country, thereby leading to traffic congestion, damage to the roads, and pollution to the environment. Railway transportation could assist in eliminating or reducing these problems on our roads. Rail traffic is decreasing, because of the operational inefficiencies; and for this reason, many customers are unhappy and have resolved to use road transportation for their businesses. This dissertation reports on how freight volumes are lost from rail to the road transportation system. This was achieved by studying the operational inefficiencies experienced with both rail and road transportation systems in South Africa. Every organization has its own plan or strategy on how to satisfy its customers and achieve its goals; but it is the service that they render to their customers that determines whether the organization reaches its target, while at the same time satisfying its customers. This research was conducted, in order to compare the rail and road-transportation companies, in order to establish how they differ in terms of rendering their services, as well as the challenges that both companies encounter. The results of the investigation show that those respondents who were not frustrated by their organization, but were happy with the system of transportation are those in the road-transportation sector. Furthermore, it was found that there were also some inefficiencies experienced by the road organizations; and also there was a need to identify some of the challenges that arise from using the road-transportation system. These would include traffic congestion, pollution, infrastructural damage – resulting in accidents. On the other hand, the rail transportation system was found to be cheaper, safer and easier to maintain, when compared with road-transportation system. Improving on the rail inefficiencies would eliminate the trucks that are on the road daily, while at the same time satisfying the customers. , M.Ing. (Operations Management)
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Improving the service of a public organisation through operations management
- Authors: Moundziegou, Paolo Lendeme
- Date: 2015
- Subjects: Human services personnel , State governments - Officials and employees - Pensions , Performance - Management , Civil service - In-service training
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/233189 , uj:23802
- Description: M.Tech. (Operations Management) , Abstract: In this 21st century, there is a need for organisations to meet standard customer‘s expectations regardless the sector in which they operate. Some would be tempted to capitalise the link between productivity and customers which looks more like private businesses while others would just maximise their efforts to satisfy a slice of the population who rely on free or almost free services in reference to public organisations. At the end, any type of organisations is striving toward the achievement of corporate objectives and satisfaction of clients‘ concerns. But then the issue with public services is the quality of services which is most of times criticised by the general opinion. The focus of this research is on a public organisation that has the particularity to offer a crucial service to a part of population of a certain age group that seems susceptible and delicate. The study will delve into the realities that pensioners experienced in Libreville, the capital city of Gabon. The purpose of the research is to evaluate the level of service received in public sector and implement new operations management systems in the objective to improve services. The study was conducted at the ‗Fund for pensioners and family benefits of State‘s agent in Libreville which has been created by the State in order to better the management of pensioners and State agent‘s beneficiary of some advantages. The techniques involved in conducted this research were mainly interviews and focus group discussions toward workers of this company. At the same time a questionnaire was handled to pensioners in which they gave their opinion on simple statements. The research assessed the operational performance of the organisation to identify what were the problems and the causes of those bad performances and finally detect the areas in the road to improvements. The study has demonstrated that the company has problems such as unclear authority over employees, reluctance to change, and misunderstanding on the concept of objectives, long procedures and employee motivation. It was also found that the causes for bad performance are multiples like employees lacking experience, unprofessionalism, faulty application and information technology system. The research has then identified areas of operations management that look for ways of improvement. Numerous recommendations have been enumerated for the company and all people involved in this process for them to adopt it in order to ameliorate activities and highlight the goods points of operations management.
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- Authors: Moundziegou, Paolo Lendeme
- Date: 2015
- Subjects: Human services personnel , State governments - Officials and employees - Pensions , Performance - Management , Civil service - In-service training
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/233189 , uj:23802
- Description: M.Tech. (Operations Management) , Abstract: In this 21st century, there is a need for organisations to meet standard customer‘s expectations regardless the sector in which they operate. Some would be tempted to capitalise the link between productivity and customers which looks more like private businesses while others would just maximise their efforts to satisfy a slice of the population who rely on free or almost free services in reference to public organisations. At the end, any type of organisations is striving toward the achievement of corporate objectives and satisfaction of clients‘ concerns. But then the issue with public services is the quality of services which is most of times criticised by the general opinion. The focus of this research is on a public organisation that has the particularity to offer a crucial service to a part of population of a certain age group that seems susceptible and delicate. The study will delve into the realities that pensioners experienced in Libreville, the capital city of Gabon. The purpose of the research is to evaluate the level of service received in public sector and implement new operations management systems in the objective to improve services. The study was conducted at the ‗Fund for pensioners and family benefits of State‘s agent in Libreville which has been created by the State in order to better the management of pensioners and State agent‘s beneficiary of some advantages. The techniques involved in conducted this research were mainly interviews and focus group discussions toward workers of this company. At the same time a questionnaire was handled to pensioners in which they gave their opinion on simple statements. The research assessed the operational performance of the organisation to identify what were the problems and the causes of those bad performances and finally detect the areas in the road to improvements. The study has demonstrated that the company has problems such as unclear authority over employees, reluctance to change, and misunderstanding on the concept of objectives, long procedures and employee motivation. It was also found that the causes for bad performance are multiples like employees lacking experience, unprofessionalism, faulty application and information technology system. The research has then identified areas of operations management that look for ways of improvement. Numerous recommendations have been enumerated for the company and all people involved in this process for them to adopt it in order to ameliorate activities and highlight the goods points of operations management.
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Safety leadership and management in the construction industry in Gauteng Province, South Africa
- Authors: Skeepers, Natalie Carol
- Date: 2015
- Subjects: Construction industry - South Africa - Gauteng - Management , Construction industry - South Africa - Gauteng - Safety measures , Construction industry - South Africa - Gauteng - Leadership , Construction industry - Safety regulations - South Africa - Gauteng
- Language: English
- Type: Doctoral (Thesis)
- Identifier: http://hdl.handle.net/10210/213632 , uj:21178
- Description: Abstract: Although there has been considerable interest in safety leadership, relatively little attention has been given to the factors that determine safety leadership in the construction industry. The effective functioning of the construction industry is central if the South African government is address the challenges related to the provision of infrastructure and achieve its development goals. The construction industry is characterised by a wide range of diverse activities that take place in a highly complex and hazardous environment. The industry is also known for its high levels of injuries and fatalities. This study focused on the variables that influence the leadership competencies required to strategically improve safety performance in the construction industry. The study also aimed to construct and evaluate a measuring instrument or tool that could be used to develop a competency framework for safety leadership in the construction industry. It is essential that the construction industry take congnisance of the rapidly changing environment in which it operates and, in particular, the current and evolving economic, legal and regulatory changes that affect it. It was against this backdrop that the literature review was conducted and the existing body of relevant knowledge explored. In order to realise the empirical objectives of the study, a pragmatic research paradigm, using a methodological triangulation approach, was adopted. This approach involved the use of both a qualitative research method, namely, interviews, and a quantitative research method, namely, a questionnaire. This approach was deemed appropriate as the pragmatic paradigm applies all research which involves understanding a specific research problem. Combining quantitative and qualitative data is advantageous in that it enables the researcher to develop a more complete understanding of the research problem than would otherwise have been the case, to compare and validate the research results, to provide illustrations of context for the trends discovered and to examine processes or experiences together with outcomes. The safety surveys conducted were characterised by acceptable reliability, strong face validity and some predictive utility. Predictive utility was supported in that the regression models obtained adjusted r-square values of up to 0.47 , indicating that as much as 47% of the variation around the mean of the dependant variables could be explained by the model. Correlational analyses were conducted to determine whether a positive relationship exists between the various constructs and to assess the scales which accounted for the most variance in employee perceptions of safety culture and management commitment... , D.Phil. (Mechanical Engineering)
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- Authors: Skeepers, Natalie Carol
- Date: 2015
- Subjects: Construction industry - South Africa - Gauteng - Management , Construction industry - South Africa - Gauteng - Safety measures , Construction industry - South Africa - Gauteng - Leadership , Construction industry - Safety regulations - South Africa - Gauteng
- Language: English
- Type: Doctoral (Thesis)
- Identifier: http://hdl.handle.net/10210/213632 , uj:21178
- Description: Abstract: Although there has been considerable interest in safety leadership, relatively little attention has been given to the factors that determine safety leadership in the construction industry. The effective functioning of the construction industry is central if the South African government is address the challenges related to the provision of infrastructure and achieve its development goals. The construction industry is characterised by a wide range of diverse activities that take place in a highly complex and hazardous environment. The industry is also known for its high levels of injuries and fatalities. This study focused on the variables that influence the leadership competencies required to strategically improve safety performance in the construction industry. The study also aimed to construct and evaluate a measuring instrument or tool that could be used to develop a competency framework for safety leadership in the construction industry. It is essential that the construction industry take congnisance of the rapidly changing environment in which it operates and, in particular, the current and evolving economic, legal and regulatory changes that affect it. It was against this backdrop that the literature review was conducted and the existing body of relevant knowledge explored. In order to realise the empirical objectives of the study, a pragmatic research paradigm, using a methodological triangulation approach, was adopted. This approach involved the use of both a qualitative research method, namely, interviews, and a quantitative research method, namely, a questionnaire. This approach was deemed appropriate as the pragmatic paradigm applies all research which involves understanding a specific research problem. Combining quantitative and qualitative data is advantageous in that it enables the researcher to develop a more complete understanding of the research problem than would otherwise have been the case, to compare and validate the research results, to provide illustrations of context for the trends discovered and to examine processes or experiences together with outcomes. The safety surveys conducted were characterised by acceptable reliability, strong face validity and some predictive utility. Predictive utility was supported in that the regression models obtained adjusted r-square values of up to 0.47 , indicating that as much as 47% of the variation around the mean of the dependant variables could be explained by the model. Correlational analyses were conducted to determine whether a positive relationship exists between the various constructs and to assess the scales which accounted for the most variance in employee perceptions of safety culture and management commitment... , D.Phil. (Mechanical Engineering)
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The role of technology transfer in the industrial expansion of South Africa's cryogenic gas industry
- Nyambe, Bangixhanti Gift Siyambulela
- Authors: Nyambe, Bangixhanti Gift Siyambulela
- Date: 2015-09-28
- Type: Thesis
- Identifier: uj:14182 , http://hdl.handle.net/10210/14625
- Description: M.Tech. (Operations Management) , This dissertation studies South Africa‟s industrial foundation and its formation. It aims to establish whether this base can be expanded through technology transfer mechanisms. It took a brief view of the cryogenic gases sector as a baseline to the study and used it as a focus in determining its role within the industrial phenomena in question. This was done with the intention of establishing the extent to which technology transfer in this sector can act as a catalyst to improve South Africa‟s industrial state. The study specifically looked at the cryogenic sector as an important contributor to the manufacturing industry within the overall industrial phenomena ...
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The role of technology transfer in the industrial expansion of South Africa's cryogenic gas industry
- Authors: Nyambe, Bangixhanti Gift Siyambulela
- Date: 2015-09-28
- Type: Thesis
- Identifier: uj:14182 , http://hdl.handle.net/10210/14625
- Description: M.Tech. (Operations Management) , This dissertation studies South Africa‟s industrial foundation and its formation. It aims to establish whether this base can be expanded through technology transfer mechanisms. It took a brief view of the cryogenic gases sector as a baseline to the study and used it as a focus in determining its role within the industrial phenomena in question. This was done with the intention of establishing the extent to which technology transfer in this sector can act as a catalyst to improve South Africa‟s industrial state. The study specifically looked at the cryogenic sector as an important contributor to the manufacturing industry within the overall industrial phenomena ...
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Assessment of green supply-chain management in South African and Nigerian construction firms
- Authors: Ojo, Elizabeth Motunrayo
- Date: 2016
- Subjects: Business logistics , Business logistics - Management , Sustainable engineering , Construction industry - South Africa , Construction industry - Nigeria
- Language: English
- Type: Doctoral (Thesis)
- Identifier: http://hdl.handle.net/10210/225177 , uj:22736
- Description: Abstract: The subject of Green Supply-Chain Management has received attention in recent years among different industries. The huge consumption of resources by the construction industry has called for sustainable practices in construction. Green Supply-Chain Management (GSCM) has evolved as a tool to minimize the overall environmental impact in an organization. There are surveys and anecdotes about how companies are adopting GSCM. There is numerous literature on Green Supply-Chain Management in developed countries like the UK, U.S. and Asia; but only a few studies have been carried out in Africa. This research reveals a research gap regarding the implementation of GSCM in Nigerian and South African construction firms, to which this study responds. This thesis aims to provide a holistic assessment on Green Supply-Chain Management in South African and Nigerian construction industries. This research is descriptive in nature and the research design has been developed in parallel with conducting the research. Triangulation was adopted in this research; using past literature, a well-detailed questionnaire and interviews. Four hundred (400) questionnaires were sent by email, online and by visits to sites and offices; but only one hundred and sixteen (116) questionnaires were responded to and returned for analysis. While fifteen professionals in South African and Nigerian construction industries were interviewed. The results derived from both the questionnaire survey and interview provided a strong evidence that Green Supply-Chain Management is still at an infancy stage in the two countries and it is a practice that brings about sustainability in a construction firm. Although, it is an expensive venture, in the long run it yields great profit and gives a company a competitive edge. Several Green Supply-Chain Management definitions emerged from the questionnaire survey, all pointing towards environmental management and sustainability. In other words, GSCM is found to be compliant with environmental standards to bring about sustainability. The majority of the respondents’ suppliers are certified as Environment Management System (EMS) recognised bodies, like ISO 14000, to ensure that the materials which are used for construction are environmentally friendly and make the structure last for the entire intended life cycle. It was found that there are laws in place to ensure compliance of such practices. Approximately, forty two percentage (42.2%) of the respondents from the questionnaire survey agreed that they practise GSCM;... , D.Phil. (Engineering Management)
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- Authors: Ojo, Elizabeth Motunrayo
- Date: 2016
- Subjects: Business logistics , Business logistics - Management , Sustainable engineering , Construction industry - South Africa , Construction industry - Nigeria
- Language: English
- Type: Doctoral (Thesis)
- Identifier: http://hdl.handle.net/10210/225177 , uj:22736
- Description: Abstract: The subject of Green Supply-Chain Management has received attention in recent years among different industries. The huge consumption of resources by the construction industry has called for sustainable practices in construction. Green Supply-Chain Management (GSCM) has evolved as a tool to minimize the overall environmental impact in an organization. There are surveys and anecdotes about how companies are adopting GSCM. There is numerous literature on Green Supply-Chain Management in developed countries like the UK, U.S. and Asia; but only a few studies have been carried out in Africa. This research reveals a research gap regarding the implementation of GSCM in Nigerian and South African construction firms, to which this study responds. This thesis aims to provide a holistic assessment on Green Supply-Chain Management in South African and Nigerian construction industries. This research is descriptive in nature and the research design has been developed in parallel with conducting the research. Triangulation was adopted in this research; using past literature, a well-detailed questionnaire and interviews. Four hundred (400) questionnaires were sent by email, online and by visits to sites and offices; but only one hundred and sixteen (116) questionnaires were responded to and returned for analysis. While fifteen professionals in South African and Nigerian construction industries were interviewed. The results derived from both the questionnaire survey and interview provided a strong evidence that Green Supply-Chain Management is still at an infancy stage in the two countries and it is a practice that brings about sustainability in a construction firm. Although, it is an expensive venture, in the long run it yields great profit and gives a company a competitive edge. Several Green Supply-Chain Management definitions emerged from the questionnaire survey, all pointing towards environmental management and sustainability. In other words, GSCM is found to be compliant with environmental standards to bring about sustainability. The majority of the respondents’ suppliers are certified as Environment Management System (EMS) recognised bodies, like ISO 14000, to ensure that the materials which are used for construction are environmentally friendly and make the structure last for the entire intended life cycle. It was found that there are laws in place to ensure compliance of such practices. Approximately, forty two percentage (42.2%) of the respondents from the questionnaire survey agreed that they practise GSCM;... , D.Phil. (Engineering Management)
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Evaluating and aligning facilities management operations in a South African higher education institution : a case study
- Authors: Ogbeifun, Edoghogho
- Date: 2016
- Subjects: University of Johannesburg , Facility management , Education, Higher - Facilities - Planning , Performance
- Language: English
- Type: Doctoral (Thesis)
- Identifier: http://hdl.handle.net/10210/225370 , uj:22762
- Description: Abstract: The quality of the support facilities and facilities services available in the learning environments of a Higher Education institution influences the performance of the core functions of teaching, learning and research, whether in the physical or virtual space. It further affects the level of customer satisfaction in the workplace interface and the competitive advantages of the institution in the community of similar institutions. It is imperative, therefore to continuously evaluate and align the operations of the organ responsible for the development and operation of the support facilities towards achieving the objectives of the institution, using the instrument of performance management. The case study method of qualitative research was adopted. The data collection involved using the combination of in-depth interviews, evaluation of periodic reports, and observation of evacuation drill exercises as well as coordinating the mutual development of the performance measuring standards, using the Delphi technique. The research reveals that the Facilities Management unit in the University of Johannesburg is recognised for its strategic importance; the unit has a suitable organisational structure and operational system. However, the unit has not been able to manage the relationship between it and the customer effectively, due to unsatisfactory service delivery in capital development, operation and maintenance projects as well low quality of periodic reports as tools for effective communication. The academics and Facilities Management unit mutually developed the performance measuring standards. Further analysis helped in identifying the source and magnitude of variances contributed by the customer and the service provider. If the service provider will apply due diligence and use the developed performance measurement tool, after addressing the observed variances, the application will facilitate improved relationship between the customer and service provider. Furthermore, the performance measurement tool provide for continuous evaluation and alignment of the operation of the service provider towards achieving the objectives of the institution. The research is situated in single case study; therefore care should be taken to contextualise the result before applying same to other context. , D.Ing. (Engineering Management)
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- Authors: Ogbeifun, Edoghogho
- Date: 2016
- Subjects: University of Johannesburg , Facility management , Education, Higher - Facilities - Planning , Performance
- Language: English
- Type: Doctoral (Thesis)
- Identifier: http://hdl.handle.net/10210/225370 , uj:22762
- Description: Abstract: The quality of the support facilities and facilities services available in the learning environments of a Higher Education institution influences the performance of the core functions of teaching, learning and research, whether in the physical or virtual space. It further affects the level of customer satisfaction in the workplace interface and the competitive advantages of the institution in the community of similar institutions. It is imperative, therefore to continuously evaluate and align the operations of the organ responsible for the development and operation of the support facilities towards achieving the objectives of the institution, using the instrument of performance management. The case study method of qualitative research was adopted. The data collection involved using the combination of in-depth interviews, evaluation of periodic reports, and observation of evacuation drill exercises as well as coordinating the mutual development of the performance measuring standards, using the Delphi technique. The research reveals that the Facilities Management unit in the University of Johannesburg is recognised for its strategic importance; the unit has a suitable organisational structure and operational system. However, the unit has not been able to manage the relationship between it and the customer effectively, due to unsatisfactory service delivery in capital development, operation and maintenance projects as well low quality of periodic reports as tools for effective communication. The academics and Facilities Management unit mutually developed the performance measuring standards. Further analysis helped in identifying the source and magnitude of variances contributed by the customer and the service provider. If the service provider will apply due diligence and use the developed performance measurement tool, after addressing the observed variances, the application will facilitate improved relationship between the customer and service provider. Furthermore, the performance measurement tool provide for continuous evaluation and alignment of the operation of the service provider towards achieving the objectives of the institution. The research is situated in single case study; therefore care should be taken to contextualise the result before applying same to other context. , D.Ing. (Engineering Management)
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Impact of manufacturing strategies on capability, performance, and competitiveness : case of Arcelormittal
- Authors: Motebele, Makhala Mpho
- Date: 2016
- Subjects: Steel industry and trade - Case studies , Steel industry and trade - Management , Steel industry and trade - Quality control , Manufacturing processes - Management - Case studies
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/213349 , uj:21137
- Description: Abstract: The study assesses the effectiveness of the determinants of a manufacturing strategy to a content-based service and the impact it has on competitiveness, capability and performance which will result in optimum productivity or unproductivity in a manufacturing company as a sustainable measure in manufacturing firm facing economic peril. The objective of the study is to conduct a detailed theoretical study on the significant facets involved in manufacturing strategies and its impact on capability, performance and competitiveness within the South African steel industry. Numerous aspects of capability, performance and strategies with particular relation to maintainable competitive advantage are deliberated in the literature study. Throughout the literature, several factors endorsing or hampering effective impacts of manufacturing strategies are acknowledged and lessons learned by other strategy driven companies are discussed. Life-threatening success factors for a fruitful manufacturing strategy program are discussed. Need fulfilment, responsiveness, security and technical functionality of the company are shown to influence productivity. The study includes research on whether manufacturing strategy is effectively used as a sustainable competitive advantage in the South African steel industry. Studies are undertaken to assess the capability, competence and capacity of manufacturers. In broad terms this assignment follows a structured approach looking at methodologies, tools and techniques utilized in the area of Operations Management. The manufacturing strategy will be reviewed in detail and the objective would be to ensure total clarity and transparency in crafting the strategic direction of the organisation. The manufacturing strategy will be reviewed in detail and the objective would be to ensure total clarity and transparency in crafting the strategic direction of the organization, in simple terms: “what we want to achieve and how do we get there.” As regards the current state of manufacturing strategy to the South African manufacturing industry edge, this is not well known and has little media attention. , M.Tech.
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- Authors: Motebele, Makhala Mpho
- Date: 2016
- Subjects: Steel industry and trade - Case studies , Steel industry and trade - Management , Steel industry and trade - Quality control , Manufacturing processes - Management - Case studies
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/213349 , uj:21137
- Description: Abstract: The study assesses the effectiveness of the determinants of a manufacturing strategy to a content-based service and the impact it has on competitiveness, capability and performance which will result in optimum productivity or unproductivity in a manufacturing company as a sustainable measure in manufacturing firm facing economic peril. The objective of the study is to conduct a detailed theoretical study on the significant facets involved in manufacturing strategies and its impact on capability, performance and competitiveness within the South African steel industry. Numerous aspects of capability, performance and strategies with particular relation to maintainable competitive advantage are deliberated in the literature study. Throughout the literature, several factors endorsing or hampering effective impacts of manufacturing strategies are acknowledged and lessons learned by other strategy driven companies are discussed. Life-threatening success factors for a fruitful manufacturing strategy program are discussed. Need fulfilment, responsiveness, security and technical functionality of the company are shown to influence productivity. The study includes research on whether manufacturing strategy is effectively used as a sustainable competitive advantage in the South African steel industry. Studies are undertaken to assess the capability, competence and capacity of manufacturers. In broad terms this assignment follows a structured approach looking at methodologies, tools and techniques utilized in the area of Operations Management. The manufacturing strategy will be reviewed in detail and the objective would be to ensure total clarity and transparency in crafting the strategic direction of the organisation. The manufacturing strategy will be reviewed in detail and the objective would be to ensure total clarity and transparency in crafting the strategic direction of the organization, in simple terms: “what we want to achieve and how do we get there.” As regards the current state of manufacturing strategy to the South African manufacturing industry edge, this is not well known and has little media attention. , M.Tech.
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Improved change management at E Tuk Tuk transport services, South Africa
- Authors: Mashoane, Merementsi Israel
- Date: 2016
- Subjects: Organizational change - Management , Urban transportation , Corporate culture , Taxicab industry
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/233032 , uj:23783
- Description: M.Tech. (Operations Management) , Abstract: The purpose of this research is to identify how change management at E Tuk Tuk can help improve service delivery and bring about customer satisfaction in the organisation. It is to implement change process and procedures at E Tuk Tuk in order to make the company aware of possible changes they need to implement to be competitive and have customer satisfaction at all times. In this study the current problems being faced at E Tuk Tuk were identified and different methods where used to collect data regarding the possible solutions to the current problems faced at E Tuk Tuk. The study makes use of the quantitative research design in the form of questionnaires and seeks to identify the availability of a tool that can be used to measure the performance of the service provider, this will be very useful in identifying improvement gaps; also, it will enable E Tuk Tuk to set targets on how to improve service delivery and meet customer expectations. There were two questionnaires distributed, one to 50 customers and the other to 10 volunteers between management and employees. The results from the respondents are used to help come up with a conclusion and recommendation to help the organization in improving service delivery and customer satisfaction. The study focuses on the changes in management that need to be fulfilled at E Tuk Tuk and the ability of the team to adapt to changes to meet customer needs as they change over time. The focus is also on the importance of customer’s at E Tuk Tuk and how they help the organisation grow and adapt to changes that are required to enhance growth and service delivery. Overall, this research provides both an overview of E Tuk Tuk as well as provides recommendations that will cultivate better service delivery and customer satisfaction. What's more, the emphasis is also on the importance of management in helping E Tuk Tuk transport services achieve and adapt to change and how they play a very important role in motivating the employee’s and training them to be able to adapt to change and be effective in all they do at the organisation will be outlined and discussed in this study. We are going to look if there was a need for change in management and if it will benefit the organisation in any way to enable growth. Lastly we will review how the impact of change management will help E Tuk Tuk become competitive and help them in any way possible to deliver to its target market and to excel in the business. This research explores the influence of change management at E Tuk Tuk. It outlines the important aspects for change management at E Tuk Tuk Transport services. A clear understanding on why change management is important in any organisation and why there is a need to implement it will be outlined later in the thesis. The main findings outlined was the inability of E Tuk Tuk employees to adapt to change and the results show that training will help empower and better the understanding of employees as well as management.
- Full Text:
- Authors: Mashoane, Merementsi Israel
- Date: 2016
- Subjects: Organizational change - Management , Urban transportation , Corporate culture , Taxicab industry
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/233032 , uj:23783
- Description: M.Tech. (Operations Management) , Abstract: The purpose of this research is to identify how change management at E Tuk Tuk can help improve service delivery and bring about customer satisfaction in the organisation. It is to implement change process and procedures at E Tuk Tuk in order to make the company aware of possible changes they need to implement to be competitive and have customer satisfaction at all times. In this study the current problems being faced at E Tuk Tuk were identified and different methods where used to collect data regarding the possible solutions to the current problems faced at E Tuk Tuk. The study makes use of the quantitative research design in the form of questionnaires and seeks to identify the availability of a tool that can be used to measure the performance of the service provider, this will be very useful in identifying improvement gaps; also, it will enable E Tuk Tuk to set targets on how to improve service delivery and meet customer expectations. There were two questionnaires distributed, one to 50 customers and the other to 10 volunteers between management and employees. The results from the respondents are used to help come up with a conclusion and recommendation to help the organization in improving service delivery and customer satisfaction. The study focuses on the changes in management that need to be fulfilled at E Tuk Tuk and the ability of the team to adapt to changes to meet customer needs as they change over time. The focus is also on the importance of customer’s at E Tuk Tuk and how they help the organisation grow and adapt to changes that are required to enhance growth and service delivery. Overall, this research provides both an overview of E Tuk Tuk as well as provides recommendations that will cultivate better service delivery and customer satisfaction. What's more, the emphasis is also on the importance of management in helping E Tuk Tuk transport services achieve and adapt to change and how they play a very important role in motivating the employee’s and training them to be able to adapt to change and be effective in all they do at the organisation will be outlined and discussed in this study. We are going to look if there was a need for change in management and if it will benefit the organisation in any way to enable growth. Lastly we will review how the impact of change management will help E Tuk Tuk become competitive and help them in any way possible to deliver to its target market and to excel in the business. This research explores the influence of change management at E Tuk Tuk. It outlines the important aspects for change management at E Tuk Tuk Transport services. A clear understanding on why change management is important in any organisation and why there is a need to implement it will be outlined later in the thesis. The main findings outlined was the inability of E Tuk Tuk employees to adapt to change and the results show that training will help empower and better the understanding of employees as well as management.
- Full Text:
Improving software quality through the introduction of tertiary-level software testing curricula
- Authors: Mkhonto, Caswell
- Date: 2016
- Subjects: Computer software - Testing , Computer software - Quality control , Information technology - Vocational guidance , Information technology - Study and teaching (Higher)
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/233054 , uj:23787
- Description: M.Tech. (Operations Management) , Abstract: The cost of poor software quality can have a devastating effect on Information Technology (IT) companies. The price of poor software can be very high, leading to loss of revenue, bad company reputation and in a worst case scenario to loss of business and a lawsuit. For example, the South African (ZA) Department of Labour (DoL) has terminated Siemens Information Systems and Services (SISS) public private partnership (PPP) contract worth R1.7 billion. This happened after it alleged that SISS failed to deliver the IT projects it was meant to have delivered in 10 years. It was alleged that some of the projects that were delivered were not of the right quality and had created bad relations between the two entities. The aftermath of the allegations lead to SISS having bad publicity from both the South African government and the local press. SISS eventually loss the business from the DoL and sold its South African division to EOH which took over the contract from Siemens South Africa. The South African IT industry has been of the fastest growing industries in the last two decades. However, within the IT industry, the one IT area that did not get enough growth in terms of skills and training from South African tertiary institutions is software testing. It is one of the fastest growing fields in IT and, surprisingly, South African tertiary institutions do not offer diplomas or degrees on it in their curricula to date. This research investigates the need or appetite by South African IT industry and IT students for tertiary institutions to introduce a formal qualification curriculum in the software testing field. The research focuses on the benefits and economic impact of tertiary institution by introducing the software testing curriculum. The researcher has performed surveys to IT students at South...
- Full Text:
- Authors: Mkhonto, Caswell
- Date: 2016
- Subjects: Computer software - Testing , Computer software - Quality control , Information technology - Vocational guidance , Information technology - Study and teaching (Higher)
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/233054 , uj:23787
- Description: M.Tech. (Operations Management) , Abstract: The cost of poor software quality can have a devastating effect on Information Technology (IT) companies. The price of poor software can be very high, leading to loss of revenue, bad company reputation and in a worst case scenario to loss of business and a lawsuit. For example, the South African (ZA) Department of Labour (DoL) has terminated Siemens Information Systems and Services (SISS) public private partnership (PPP) contract worth R1.7 billion. This happened after it alleged that SISS failed to deliver the IT projects it was meant to have delivered in 10 years. It was alleged that some of the projects that were delivered were not of the right quality and had created bad relations between the two entities. The aftermath of the allegations lead to SISS having bad publicity from both the South African government and the local press. SISS eventually loss the business from the DoL and sold its South African division to EOH which took over the contract from Siemens South Africa. The South African IT industry has been of the fastest growing industries in the last two decades. However, within the IT industry, the one IT area that did not get enough growth in terms of skills and training from South African tertiary institutions is software testing. It is one of the fastest growing fields in IT and, surprisingly, South African tertiary institutions do not offer diplomas or degrees on it in their curricula to date. This research investigates the need or appetite by South African IT industry and IT students for tertiary institutions to introduce a formal qualification curriculum in the software testing field. The research focuses on the benefits and economic impact of tertiary institution by introducing the software testing curriculum. The researcher has performed surveys to IT students at South...
- Full Text:
Improving the management of operations at the “Office Des Ports Et Rades Du Gabon” (OPRAG)
- Belui Essimengane, Jean Prosper
- Authors: Belui Essimengane, Jean Prosper
- Date: 2016
- Subjects: Operations management , Operations research - Gabon , Executives - Training of - Gabon
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/242862 , uj:25063
- Description: M.Tech. (Operations Management) , Abstract: The new environment of business imposes some challenges that require companies to move forward towards new business models and concepts, in respect of golden principles of product development and service delivery. In this ever changing complex environment, operations of any company must be managed in such a way to maximise the opportunities to stay competitive and sell more products or service both in the local as well as the global market. In this perspective, the Gabonese government mandated OPRAG to stand in charge of all operations concerning ports and related assets, areas, stuff and activities. This study undertakes to explore and understand what operations managers do within OPRAG with the view of keeping the company running, smoothly and competitively. The research has used mixed method and the research tools is made of closed ended questionnaire and open ended in case the respondent did not find the appropriate answers. Data for the study were collected from a sampled group of 126 operations managers employed at OPRAG and its company-partners in Gabon. Quantitative-wise, the data were analysed with techniques borrowed from descriptive and inferential statistics. The study found among others that OPRAG employs operations managers who are still junior for the most and care about gender equity at these positions. Many of the said managers have at least a BTS qualification, but some of the others have a licence qualification. Aged mostly between 25 and 45 years old, those managers work on either a permanent basis or a fixed term contract, and this presents an excellent opportunity for implementing policies and practices more likely to increase the level of the company's competitiveness. Other findings of the study are presented in the concluding chapter of this report.
- Full Text:
- Authors: Belui Essimengane, Jean Prosper
- Date: 2016
- Subjects: Operations management , Operations research - Gabon , Executives - Training of - Gabon
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/242862 , uj:25063
- Description: M.Tech. (Operations Management) , Abstract: The new environment of business imposes some challenges that require companies to move forward towards new business models and concepts, in respect of golden principles of product development and service delivery. In this ever changing complex environment, operations of any company must be managed in such a way to maximise the opportunities to stay competitive and sell more products or service both in the local as well as the global market. In this perspective, the Gabonese government mandated OPRAG to stand in charge of all operations concerning ports and related assets, areas, stuff and activities. This study undertakes to explore and understand what operations managers do within OPRAG with the view of keeping the company running, smoothly and competitively. The research has used mixed method and the research tools is made of closed ended questionnaire and open ended in case the respondent did not find the appropriate answers. Data for the study were collected from a sampled group of 126 operations managers employed at OPRAG and its company-partners in Gabon. Quantitative-wise, the data were analysed with techniques borrowed from descriptive and inferential statistics. The study found among others that OPRAG employs operations managers who are still junior for the most and care about gender equity at these positions. Many of the said managers have at least a BTS qualification, but some of the others have a licence qualification. Aged mostly between 25 and 45 years old, those managers work on either a permanent basis or a fixed term contract, and this presents an excellent opportunity for implementing policies and practices more likely to increase the level of the company's competitiveness. Other findings of the study are presented in the concluding chapter of this report.
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Inventory management under demand uncertainty in the fast moving consumer goods organisation in Gauteng
- Authors: Nemtajela, Ndivhuwo
- Date: 2016
- Subjects: Inventory control - South Africa - Gauteng - Management , Business logistics - South Africa - Gauteng , Physical distribution of goods - Management , Supply and demand - Forecasting
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/212937 , uj:21057
- Description: Abstract: This research study involves examining the relationship between inventory management and uncertain demand and assessing the effects of uncertain demand on inventory management in the fast moving consumer goods (FMCG) organisation in Gauteng. Inventory management is required within the businesses to ensure that there is a smooth flow of production without shortages of items needed. The study looked at inventory management models that can assist in lowering the rate of uncertain demand, and avoiding unnecessary holding costs on stocked items; economic order quantity (EOQ), activity based costing (ABC) analysis, and just in time (JIT). In many instances inventories are difficult to manage and control, and inventory managers find it challenging to know when to order and how much to order. Prior research shows that FMCG companies are known as leaders in the economy with low on shelf life and are consumed at all times. Inventory managers should be able to calculate the safety stock levels and economic order quantity to be able to cut on excessive inventory. Is also vital that inventory management is given the attention it deserves in order for the business to stay competitive, flexible for the demand and at low cost. The study was a descriptive in nature and was conducted through the use of quantitative research methods. Survey questionnaire was used to collect primary data from five FMCG companies in the manufacturing firms. The sample of 255 respondents was involved in this study. The findings were significant of the correlation coefficient value. Literature review had shown the significance of inventory management models and systems for inventory control in the FMCG companies that assist to cut down on excessive inventory on hand and the inventory management costs in search of eliminating, through accurate forecasting and correct movement of stock from physical warehouse and system warehouse. , M.Tech. (Operation Management)
- Full Text:
- Authors: Nemtajela, Ndivhuwo
- Date: 2016
- Subjects: Inventory control - South Africa - Gauteng - Management , Business logistics - South Africa - Gauteng , Physical distribution of goods - Management , Supply and demand - Forecasting
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/212937 , uj:21057
- Description: Abstract: This research study involves examining the relationship between inventory management and uncertain demand and assessing the effects of uncertain demand on inventory management in the fast moving consumer goods (FMCG) organisation in Gauteng. Inventory management is required within the businesses to ensure that there is a smooth flow of production without shortages of items needed. The study looked at inventory management models that can assist in lowering the rate of uncertain demand, and avoiding unnecessary holding costs on stocked items; economic order quantity (EOQ), activity based costing (ABC) analysis, and just in time (JIT). In many instances inventories are difficult to manage and control, and inventory managers find it challenging to know when to order and how much to order. Prior research shows that FMCG companies are known as leaders in the economy with low on shelf life and are consumed at all times. Inventory managers should be able to calculate the safety stock levels and economic order quantity to be able to cut on excessive inventory. Is also vital that inventory management is given the attention it deserves in order for the business to stay competitive, flexible for the demand and at low cost. The study was a descriptive in nature and was conducted through the use of quantitative research methods. Survey questionnaire was used to collect primary data from five FMCG companies in the manufacturing firms. The sample of 255 respondents was involved in this study. The findings were significant of the correlation coefficient value. Literature review had shown the significance of inventory management models and systems for inventory control in the FMCG companies that assist to cut down on excessive inventory on hand and the inventory management costs in search of eliminating, through accurate forecasting and correct movement of stock from physical warehouse and system warehouse. , M.Tech. (Operation Management)
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Location strategies to improve the operational and business performance of funded sewing co-operatives in Gauteng
- Authors: Mkwanazi, Michael Sizwe
- Date: 2016
- Subjects: Sustainable development - Economic aspects - South Africa - Gauteng , Cooperative societies - South Africa - Gauteng , Sewing - Societies, etc.
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/242883 , uj:25065
- Description: M.Tech. (Operations Management) , Abstract: Co-operatives are seen at the vehicle for delivering inclusive economies in developed and developing economies. The co-operatives movement is widely spread all over the world. In India co-operatives play an important role in agriculture and other sectors of production. In Kenya the large part of the population draws living directly from co-operatives and in Canada the co-operatives movement is promoted and embraced. The United Nations also trusts co-operatives and other sectors to deliver on the Sustainable Development Goals by 2030. In this research study attention is focused on South African Sewing Co-operatives based in the Gauteng Province. Although co-operatives promise building of inclusive economies and businesses, there is still a need to focus on business and operational performance which is key to ensuring that they deliver the thought inclusive economy and that they create equity and societal equality. A co-operative is an independent come-together of people governed by its constitution, also following democratic processes in pursuit of both social and economic goals. The history of co-operatives in South Africa dates back to 1922 with a great dominance of agricultural co-operatives. This study is an inquiry on the role played by location decisions of co-operatives and the possibility of employing other location strategies to improve the performance of sewing co-operative. Again in this research project we present the results of our research findings on two of research questions. The primary research question asks, which location decision strategies can be employed by Gauteng’s funded sewing co-operatives to improve operational and business performance? And the secondary research question bothers on the most important decision making factors that influence the funded sewing co-operatives location choices in relation to business performance and what improvement methods are to be employed? These questions are in line with the three objectives of this research study as indicated on the first pages of Chapter 1. The data used in this research was expected to be collected from 264 co-operatives. However, after validating and checking the database list and visiting the co-operatives to assess their existence only 83 co-operatives were operational and met the criteria of the quantitative research methodology employed in this study. A multiple regression analysis was used in this study to understand the validity of the research instrument used, Cronbach’s Alpha was examined and it was above .7 for the items relating to performance, location and funding which were key sections of the research instrument. Ethical consideration was prepared for in this study by obtaining permission from the Department of Social Development to conduct and administer the questionnaires of this research project. On the key findings, it is evident that most of the sewing co-operatives from the four districts of Gauteng, namely, the City of Johannesburg, Westrand, Ekurhuleni and Sedibeng are women run co-operatives and over 60 of the co-operatives had been in existence for over 5 years. Out of the 83 co-operatives, 67 of the sewing co-operatives regarded their enterprises as successful. There are five location strategies which are presented based on the finding of this study. These location strategies carry with value which is the enhancement of sewing co-operatives performance. Performance in this instance refers to operational performance which essentially leads to business performance from the market and financial perspectives. A debrief on research questions is provided in this study and gives a more specific direction on both the primary and secondary questions. The hypotheses of this study are also deliberated upon using the data collected and arranged into graphs which present precise results addressing the objectives of this study and the specifics of each hypothesis. The deliberation on the hypotheses is both theoretical and based on our findings. A framework model on location strategy development and selection is a contribution of this study to academia and the pool of knowledge guiding business practioners working with production co-operatives. The framework suggests that co-operatives are driven by their enterprise goals which are both social, economic and driven by the idea of sustainability. This framework model also reconciles the location factors with the context under which co-operatives operate and aim to achieve their goals, the role of the external and internal environment is also recognized in this framework model. Among other key things our framework model brings into the body knowledge the understanding that co-operatives which have access to contract and project funding are more able to acquire newer and better production resources, including better premises based on a location strategy which suits the co-operatives operational processes including the consideration of supply chain and community factors. Moreover, the framework also presents the hindrances that might impede operational and business performance in a co-operative given dynamics which co-operatives function under. A final point the framework brings up is that co-operatives sustainability through performance improves the livelihoods of those working in the co-operatives and those benefiting in one way or another from the work of a production co-operative. The framework model can be used for training purposes and also for the understanding of small funded production co-operatives as well as their context of operation and to understand the need to invest in improving operational and business performance. In future studies a larger sample is required to perform factor analysis to add value to this field and other studies may take a qualitative approach to investigate the work-study methods and process mapping in production and sewing co-operatives given the interest to revive South Africa’s clothing sector through local brands designed and sewn by local enterprises.
- Full Text:
- Authors: Mkwanazi, Michael Sizwe
- Date: 2016
- Subjects: Sustainable development - Economic aspects - South Africa - Gauteng , Cooperative societies - South Africa - Gauteng , Sewing - Societies, etc.
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/242883 , uj:25065
- Description: M.Tech. (Operations Management) , Abstract: Co-operatives are seen at the vehicle for delivering inclusive economies in developed and developing economies. The co-operatives movement is widely spread all over the world. In India co-operatives play an important role in agriculture and other sectors of production. In Kenya the large part of the population draws living directly from co-operatives and in Canada the co-operatives movement is promoted and embraced. The United Nations also trusts co-operatives and other sectors to deliver on the Sustainable Development Goals by 2030. In this research study attention is focused on South African Sewing Co-operatives based in the Gauteng Province. Although co-operatives promise building of inclusive economies and businesses, there is still a need to focus on business and operational performance which is key to ensuring that they deliver the thought inclusive economy and that they create equity and societal equality. A co-operative is an independent come-together of people governed by its constitution, also following democratic processes in pursuit of both social and economic goals. The history of co-operatives in South Africa dates back to 1922 with a great dominance of agricultural co-operatives. This study is an inquiry on the role played by location decisions of co-operatives and the possibility of employing other location strategies to improve the performance of sewing co-operative. Again in this research project we present the results of our research findings on two of research questions. The primary research question asks, which location decision strategies can be employed by Gauteng’s funded sewing co-operatives to improve operational and business performance? And the secondary research question bothers on the most important decision making factors that influence the funded sewing co-operatives location choices in relation to business performance and what improvement methods are to be employed? These questions are in line with the three objectives of this research study as indicated on the first pages of Chapter 1. The data used in this research was expected to be collected from 264 co-operatives. However, after validating and checking the database list and visiting the co-operatives to assess their existence only 83 co-operatives were operational and met the criteria of the quantitative research methodology employed in this study. A multiple regression analysis was used in this study to understand the validity of the research instrument used, Cronbach’s Alpha was examined and it was above .7 for the items relating to performance, location and funding which were key sections of the research instrument. Ethical consideration was prepared for in this study by obtaining permission from the Department of Social Development to conduct and administer the questionnaires of this research project. On the key findings, it is evident that most of the sewing co-operatives from the four districts of Gauteng, namely, the City of Johannesburg, Westrand, Ekurhuleni and Sedibeng are women run co-operatives and over 60 of the co-operatives had been in existence for over 5 years. Out of the 83 co-operatives, 67 of the sewing co-operatives regarded their enterprises as successful. There are five location strategies which are presented based on the finding of this study. These location strategies carry with value which is the enhancement of sewing co-operatives performance. Performance in this instance refers to operational performance which essentially leads to business performance from the market and financial perspectives. A debrief on research questions is provided in this study and gives a more specific direction on both the primary and secondary questions. The hypotheses of this study are also deliberated upon using the data collected and arranged into graphs which present precise results addressing the objectives of this study and the specifics of each hypothesis. The deliberation on the hypotheses is both theoretical and based on our findings. A framework model on location strategy development and selection is a contribution of this study to academia and the pool of knowledge guiding business practioners working with production co-operatives. The framework suggests that co-operatives are driven by their enterprise goals which are both social, economic and driven by the idea of sustainability. This framework model also reconciles the location factors with the context under which co-operatives operate and aim to achieve their goals, the role of the external and internal environment is also recognized in this framework model. Among other key things our framework model brings into the body knowledge the understanding that co-operatives which have access to contract and project funding are more able to acquire newer and better production resources, including better premises based on a location strategy which suits the co-operatives operational processes including the consideration of supply chain and community factors. Moreover, the framework also presents the hindrances that might impede operational and business performance in a co-operative given dynamics which co-operatives function under. A final point the framework brings up is that co-operatives sustainability through performance improves the livelihoods of those working in the co-operatives and those benefiting in one way or another from the work of a production co-operative. The framework model can be used for training purposes and also for the understanding of small funded production co-operatives as well as their context of operation and to understand the need to invest in improving operational and business performance. In future studies a larger sample is required to perform factor analysis to add value to this field and other studies may take a qualitative approach to investigate the work-study methods and process mapping in production and sewing co-operatives given the interest to revive South Africa’s clothing sector through local brands designed and sewn by local enterprises.
- Full Text:
Measuring project success : going beyond the triple constraint
- Authors: Louters, Exley
- Date: 2016
- Subjects: Project management , Project management - Evaluation
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/233045 , uj:23784
- Description: M.Tech. , Abstract: The Idea that a project has failed will have a negative impact on future projects the organisation intends to perform. Organisational reputations are at stake when they cannot deliver as promised. Project management was introduced to increase the success rate of delivering projects (goods and services) in a systematic and controlled way with an aim to increase the probability of success. Funding for future project in government is dependent on the amount of funds that were allocated and spent in that financial year and this will have a direct impact on the amount of funding departments will receive based on what was spent. This means that the National Treasury will not fund projects that are slow (cannot spend what was given in a financial year); it further implies that slow projects will receive limited funding or no funding at all. The whole idea that funding derives from how much you spend in a financial year sounds ridiculous. This implies that project successes are measured to what is known as the triple constraint which include time, budget and quality; and at the centre of it all lies scope - the purpose of the project in the first place. Time, budget and quality cannot be the reason why so many project managers have lost their jobs. Theoretically, no proof exist that the triple constraint is an acceptable measure for project success but it goes without saying that it is wildly used for exactly that purpose.
- Full Text:
- Authors: Louters, Exley
- Date: 2016
- Subjects: Project management , Project management - Evaluation
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/233045 , uj:23784
- Description: M.Tech. , Abstract: The Idea that a project has failed will have a negative impact on future projects the organisation intends to perform. Organisational reputations are at stake when they cannot deliver as promised. Project management was introduced to increase the success rate of delivering projects (goods and services) in a systematic and controlled way with an aim to increase the probability of success. Funding for future project in government is dependent on the amount of funds that were allocated and spent in that financial year and this will have a direct impact on the amount of funding departments will receive based on what was spent. This means that the National Treasury will not fund projects that are slow (cannot spend what was given in a financial year); it further implies that slow projects will receive limited funding or no funding at all. The whole idea that funding derives from how much you spend in a financial year sounds ridiculous. This implies that project successes are measured to what is known as the triple constraint which include time, budget and quality; and at the centre of it all lies scope - the purpose of the project in the first place. Time, budget and quality cannot be the reason why so many project managers have lost their jobs. Theoretically, no proof exist that the triple constraint is an acceptable measure for project success but it goes without saying that it is wildly used for exactly that purpose.
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Organizational learning at Food Lover’s Market Westgate
- Authors: Moussavou, Mauricia Grace
- Date: 2016
- Subjects: Organizational learning - Case studies , Organizational learning - Management , Employees - Training of
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/233079 , uj:23789
- Description: M.Tech. , Abstract: This study revolves around two main concepts, the organizational learning and the learning organization. The study investigated the Food Lover’s Market with the aim of accomplishing four following objectives: (1) to explore the attributes and the limitations experienced by the Food Lover’s Market on the way to becoming a learning organization; (2) to review employees’ qualifications and their consequences on their work and future endeavors in the company; (3) to explore various methods that will allow employees to be more aware of the customer; and (4) to observe what directly motivates employees. In accomplishing the above objectives, the study encompassed the literature review on the concepts of learning organization and organizational learning; the characteristics of the learning organization; the important factors influencing the need for a learning organization; the important factors influencing the need for a learning organization; the people around the learning organization, mainly employees (responsible for smoothly maintaining the store, and sharing knowledge amongst each other), managers (ensuring effective communication between organizational members, and ensuring their organization is adapting to their surrounding environment), and the customers (also participating in the learning process by providing correct and constant feedback to the company); the concept of knowledge and its importance within the learning organization; and the risks linked to organizational learning. The next steps involved analyzing the study through the use of research techniques such as observation, interviews and the analysis of company documents, analyzing the company and its activities through a case study, and revealing the findings and discussing them. The discussion and interpretation of the study findings confirmed that although the company is successful and run by an experienced manager, there are a few areas that still need to be improved for it to be even smarter; first, managers need to make and extra effort and collaborate fully with their employees. Second, the company needs to introduce effective methods of gathering the customer’s opinions, for better retention of the customer, and better anticipation of their complaints. Lastly, a happier employee is crucial to a better company performance, therefore, better rewards programs should be considered. Also, the power of a learning organization lies in the ability to effectively develop its employees no matter what their level of education is.
- Full Text:
- Authors: Moussavou, Mauricia Grace
- Date: 2016
- Subjects: Organizational learning - Case studies , Organizational learning - Management , Employees - Training of
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/233079 , uj:23789
- Description: M.Tech. , Abstract: This study revolves around two main concepts, the organizational learning and the learning organization. The study investigated the Food Lover’s Market with the aim of accomplishing four following objectives: (1) to explore the attributes and the limitations experienced by the Food Lover’s Market on the way to becoming a learning organization; (2) to review employees’ qualifications and their consequences on their work and future endeavors in the company; (3) to explore various methods that will allow employees to be more aware of the customer; and (4) to observe what directly motivates employees. In accomplishing the above objectives, the study encompassed the literature review on the concepts of learning organization and organizational learning; the characteristics of the learning organization; the important factors influencing the need for a learning organization; the important factors influencing the need for a learning organization; the people around the learning organization, mainly employees (responsible for smoothly maintaining the store, and sharing knowledge amongst each other), managers (ensuring effective communication between organizational members, and ensuring their organization is adapting to their surrounding environment), and the customers (also participating in the learning process by providing correct and constant feedback to the company); the concept of knowledge and its importance within the learning organization; and the risks linked to organizational learning. The next steps involved analyzing the study through the use of research techniques such as observation, interviews and the analysis of company documents, analyzing the company and its activities through a case study, and revealing the findings and discussing them. The discussion and interpretation of the study findings confirmed that although the company is successful and run by an experienced manager, there are a few areas that still need to be improved for it to be even smarter; first, managers need to make and extra effort and collaborate fully with their employees. Second, the company needs to introduce effective methods of gathering the customer’s opinions, for better retention of the customer, and better anticipation of their complaints. Lastly, a happier employee is crucial to a better company performance, therefore, better rewards programs should be considered. Also, the power of a learning organization lies in the ability to effectively develop its employees no matter what their level of education is.
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Strengthening HIV & AIDS humanitarian logistics and supply chains at NatPharm Zimbabwe
- Authors: Chingono, Tatenda Talent
- Date: 2016
- Subjects: Business logistics , Logistics - Management , Antiretroviral agents - Supply and demand
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/82530 , uj:18969
- Description: Abstract: The Zimbabwean national HIV/AIDS relief commodities program is gradually expanding with the number of people living with HIV/AIDS receiving antiretroviral therapy increasing at a notable rate as well (UNIDO, 2011), but also according to the same report the program has recently been experiencing short supply of antiretroviral and other related AIDS/HIV relief commodities. The supply chain management system is also noted to be not well defined (UNIDO, 2011) and thus interruption of supply of antiretroviral is a major challenge to the national program as this increases the risk of patients defaulting and hence treatment failure which also leads to resistance of treatment efforts and ARVs. There is a need to strengthen the current supply chain and logistics so as to reduce the risk of stock outs and to also strengthen the capacity of concerned and interested parties to absorb the high volumes of demand for HIV/ AIDS commodities. The main objective of this study was to identify challenges of the current procurement, storage, distributions components of the supply chains in Zimbabwe. The study mainly used primary data collection methods in the form of questionnaires and interviews. Secondary data from the literature review was used to complement the survey.150 questionnaires with both open ended and closed questions as shown in Appendix 1 were administered and 105 valid responses were recorded. Willing participants in the industry including Government, NGOs, Pharmaceutical companies and Embassies that play a pivotal role in the procurement and distribution of HIV/AIDS related commodities and also have offices in Harare, Zimbabwe responded . The perceived national average was then analysed in comparison to that of Nat-Pharm. Solutions and recommendations were then suggested in order to attend to the identified deficiencies, problems and challenges in an effort to strengthen the Supply chains.Poverty and unemployment are both rampant and they make the fight against the HIV/AIDS various difficult and complicated in Zimbabwe. It is also being driven by the shrinking economy and extreme poverty. Aid has sometimes flown continuously but one can note that aid is being politicized as well.The country still needs million to successfully monitor and manage victims. Zimbabwe has also experienced major systems limitations in the delivery of services and commodities. In strengthening procurement and Supply Management, NatPharm is now concentrating on providing procurement services of pharmaceuticals to complement its storage and distribution functions. Agencies were also encouraged to work together and complement each other and also the government’s effort. The government of Zimbabwe should give all the necessary and required space for non-governmental organizations to operate to their maximum possible ability and potential. It was also suggested that further work still need to be done, such work can include “logistics performance measurement”, so as to... , M.Tech. (Operations Management)
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- Authors: Chingono, Tatenda Talent
- Date: 2016
- Subjects: Business logistics , Logistics - Management , Antiretroviral agents - Supply and demand
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/82530 , uj:18969
- Description: Abstract: The Zimbabwean national HIV/AIDS relief commodities program is gradually expanding with the number of people living with HIV/AIDS receiving antiretroviral therapy increasing at a notable rate as well (UNIDO, 2011), but also according to the same report the program has recently been experiencing short supply of antiretroviral and other related AIDS/HIV relief commodities. The supply chain management system is also noted to be not well defined (UNIDO, 2011) and thus interruption of supply of antiretroviral is a major challenge to the national program as this increases the risk of patients defaulting and hence treatment failure which also leads to resistance of treatment efforts and ARVs. There is a need to strengthen the current supply chain and logistics so as to reduce the risk of stock outs and to also strengthen the capacity of concerned and interested parties to absorb the high volumes of demand for HIV/ AIDS commodities. The main objective of this study was to identify challenges of the current procurement, storage, distributions components of the supply chains in Zimbabwe. The study mainly used primary data collection methods in the form of questionnaires and interviews. Secondary data from the literature review was used to complement the survey.150 questionnaires with both open ended and closed questions as shown in Appendix 1 were administered and 105 valid responses were recorded. Willing participants in the industry including Government, NGOs, Pharmaceutical companies and Embassies that play a pivotal role in the procurement and distribution of HIV/AIDS related commodities and also have offices in Harare, Zimbabwe responded . The perceived national average was then analysed in comparison to that of Nat-Pharm. Solutions and recommendations were then suggested in order to attend to the identified deficiencies, problems and challenges in an effort to strengthen the Supply chains.Poverty and unemployment are both rampant and they make the fight against the HIV/AIDS various difficult and complicated in Zimbabwe. It is also being driven by the shrinking economy and extreme poverty. Aid has sometimes flown continuously but one can note that aid is being politicized as well.The country still needs million to successfully monitor and manage victims. Zimbabwe has also experienced major systems limitations in the delivery of services and commodities. In strengthening procurement and Supply Management, NatPharm is now concentrating on providing procurement services of pharmaceuticals to complement its storage and distribution functions. Agencies were also encouraged to work together and complement each other and also the government’s effort. The government of Zimbabwe should give all the necessary and required space for non-governmental organizations to operate to their maximum possible ability and potential. It was also suggested that further work still need to be done, such work can include “logistics performance measurement”, so as to... , M.Tech. (Operations Management)
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Supply chain assessment of a medium sized retailing company in South Africa
- Authors: Mene, Simfumene
- Date: 2016
- Subjects: Business logistics , Business logistics - Planning , Retail trade - Planning
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/262653 , uj:27732
- Description: Abstract: It is very imperative that risks and vulnerabilities are managed and prevented in the South African Retailers in order to ensure and enforce competitiveness. Supply chain assessment is found to be the best tool in reducing and exposing failures in organizations. These can be reduced and exposed by pinpointing out types of risks and the likelihood to which they can occur should be estimated. Furthermore, there exists little research on supply chain assessment. When risks are assessed it helps the management of an organization to ensure that risky plans are avoided and less risky plans are taken into consideration. Most processes in the supply chain are demand driven therefore it is very vital that organizations focus on the end customer in order to ensure sustainability and profitability of the business whilst also customer satisfaction is ensured. As such if the organization fails to satisfy its customers, the organization won’t be sustainable and profitable. This research aims at providing some tools that may bring or provide useful contribution in predicting supply chain risks. I endeavor to shed light on the operations and the requirements for the success of a supply chain management. This study assessed supply chain of a medium sized retailing company in South Africa. Factors leading to customer dissatisfaction, risks and vulnerabilities were identified. The research methodology is a quantitative approach, questionnaires and interviews were conducted. The study was conducted at AVI limited group, a company that consist of various organizations under it such as A&D Spitz, Kurt Geiger, Green Cross, Gant etc. The statistical tools were used for the analysis of the study such as descriptive, factor analysis, correlations, normality and comparison. , M.Tech. (Operations Management)
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- Authors: Mene, Simfumene
- Date: 2016
- Subjects: Business logistics , Business logistics - Planning , Retail trade - Planning
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/262653 , uj:27732
- Description: Abstract: It is very imperative that risks and vulnerabilities are managed and prevented in the South African Retailers in order to ensure and enforce competitiveness. Supply chain assessment is found to be the best tool in reducing and exposing failures in organizations. These can be reduced and exposed by pinpointing out types of risks and the likelihood to which they can occur should be estimated. Furthermore, there exists little research on supply chain assessment. When risks are assessed it helps the management of an organization to ensure that risky plans are avoided and less risky plans are taken into consideration. Most processes in the supply chain are demand driven therefore it is very vital that organizations focus on the end customer in order to ensure sustainability and profitability of the business whilst also customer satisfaction is ensured. As such if the organization fails to satisfy its customers, the organization won’t be sustainable and profitable. This research aims at providing some tools that may bring or provide useful contribution in predicting supply chain risks. I endeavor to shed light on the operations and the requirements for the success of a supply chain management. This study assessed supply chain of a medium sized retailing company in South Africa. Factors leading to customer dissatisfaction, risks and vulnerabilities were identified. The research methodology is a quantitative approach, questionnaires and interviews were conducted. The study was conducted at AVI limited group, a company that consist of various organizations under it such as A&D Spitz, Kurt Geiger, Green Cross, Gant etc. The statistical tools were used for the analysis of the study such as descriptive, factor analysis, correlations, normality and comparison. , M.Tech. (Operations Management)
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A model to improve productivity in steel manufacturing small and medium-sized enterprises : lean six-sigma approach
- Authors: Munyai, Thomas Thinandavha
- Date: 2017
- Subjects: Manufacturing industries - Management , Steel industry and trade - Management , Six sigma (Quality control standard)
- Language: English
- Type: Doctoral (Thesis)
- Identifier: http://hdl.handle.net/10210/269368 , uj:28617
- Description: D.Phil. (Engineering Management) , Abstract: South Africa’s steel manufacturing SMEs are faced by, amongst other challenges, low productivity, where these SMEs are operating below the projected manufacturing output stages. The Global Entrepreneurial Monitor (GEM) for 2015 reported that South Africa is ranked 56 out of 148 countries in terms of competition on productivity worldwide, which is a serious challenge facing steel manufacturing SMEs. This study developed a Lean Six-Sigma model on input resource factors (IRFs) in improving productivity rates for steel manufacturing SMEs situated in Gauteng. The fundamental research objective was to show how Lean Six-Sigma impacts on input resource factors in relation to productivity of steel manufacturing SMEs and to make recommendations to improve productivity of these SMEs. Various Lean Six-Sigma tools were studied to develop an effective Lean Six-Sigma model that will assess the respondents’ productivity performance in their businesses. The Lean Six-Sigma model was viewed the most appropriate tool by integrating various Lean Six-Sigma tools and used as a research method. The research selected mixed method design whereby quantitative was followed by qualitative research method. The results of the study were identified based on the questionnaire, interviews and case study observations. The results were based on the productivity measures; factors influencing productivity of steel manufacturing SMEs; Lean Six-Sigma productivity improvement tools; the extent to which Lean Six-Sigma impact on IRFs in relation to productivity of steel manufacturing SMEs. The Statistical Package for the Social Sciences (SPSS) version 24 and Analysis of a Moment Structures (AMOS) version 23 was used as computer software in order to describe and analyse sets of quantitative data. Secondly, interviews based on experts were conducted and the case study was used to provide additional information on how steel manufacturing operates in terms of the manufacturing process from warehouse through the value chain of material that is converted to products for customer service. Lastly, a case study observation was used to test the application of the LSS DMAIC model in optimising productivity rate in steel manufacturing SMEs. The research found, using exploratory factor analysis study (EFA), that Lean Six-Sigma was the driving force on IRFs such as human capital; technology management; machinery; competitiveness; layout management; finance; government support and location in relation to productivity of steel manufacturing SMEs. Cronbach's alpha was used to measure the construct and alpha coefficient was also applied to describe the reliability of factors extracted from dichotomous and/or multi-point formatted questionnaires or scales. The research found indicates that the score for IRFs is higher and reliable based on coefficient thresholds. Therefore the reliability of the results on IRFs selected are acceptable since the IRFs score exceed the Cronbach’ Alpha coefficients standard score On the other hand, using correlational study, the research reported that IRFs such as government support, competitiveness and layout management impacted on the productivity of steel manufacturing SMEs. This means that, based screening the outliers of the selected IRFs, there is a strong linear relationship between the independent variables selected such as human resources; material; machine; location; layout; finance; management including other factors such as competitiveness and government support and the dependent variable such as productivity improvement within steel manufacturing SMEs. In view of the results found, the research recommends that Lean Six-Sigma model be used to mitigate low productivity in steel manufacturing SMEs.
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- Authors: Munyai, Thomas Thinandavha
- Date: 2017
- Subjects: Manufacturing industries - Management , Steel industry and trade - Management , Six sigma (Quality control standard)
- Language: English
- Type: Doctoral (Thesis)
- Identifier: http://hdl.handle.net/10210/269368 , uj:28617
- Description: D.Phil. (Engineering Management) , Abstract: South Africa’s steel manufacturing SMEs are faced by, amongst other challenges, low productivity, where these SMEs are operating below the projected manufacturing output stages. The Global Entrepreneurial Monitor (GEM) for 2015 reported that South Africa is ranked 56 out of 148 countries in terms of competition on productivity worldwide, which is a serious challenge facing steel manufacturing SMEs. This study developed a Lean Six-Sigma model on input resource factors (IRFs) in improving productivity rates for steel manufacturing SMEs situated in Gauteng. The fundamental research objective was to show how Lean Six-Sigma impacts on input resource factors in relation to productivity of steel manufacturing SMEs and to make recommendations to improve productivity of these SMEs. Various Lean Six-Sigma tools were studied to develop an effective Lean Six-Sigma model that will assess the respondents’ productivity performance in their businesses. The Lean Six-Sigma model was viewed the most appropriate tool by integrating various Lean Six-Sigma tools and used as a research method. The research selected mixed method design whereby quantitative was followed by qualitative research method. The results of the study were identified based on the questionnaire, interviews and case study observations. The results were based on the productivity measures; factors influencing productivity of steel manufacturing SMEs; Lean Six-Sigma productivity improvement tools; the extent to which Lean Six-Sigma impact on IRFs in relation to productivity of steel manufacturing SMEs. The Statistical Package for the Social Sciences (SPSS) version 24 and Analysis of a Moment Structures (AMOS) version 23 was used as computer software in order to describe and analyse sets of quantitative data. Secondly, interviews based on experts were conducted and the case study was used to provide additional information on how steel manufacturing operates in terms of the manufacturing process from warehouse through the value chain of material that is converted to products for customer service. Lastly, a case study observation was used to test the application of the LSS DMAIC model in optimising productivity rate in steel manufacturing SMEs. The research found, using exploratory factor analysis study (EFA), that Lean Six-Sigma was the driving force on IRFs such as human capital; technology management; machinery; competitiveness; layout management; finance; government support and location in relation to productivity of steel manufacturing SMEs. Cronbach's alpha was used to measure the construct and alpha coefficient was also applied to describe the reliability of factors extracted from dichotomous and/or multi-point formatted questionnaires or scales. The research found indicates that the score for IRFs is higher and reliable based on coefficient thresholds. Therefore the reliability of the results on IRFs selected are acceptable since the IRFs score exceed the Cronbach’ Alpha coefficients standard score On the other hand, using correlational study, the research reported that IRFs such as government support, competitiveness and layout management impacted on the productivity of steel manufacturing SMEs. This means that, based screening the outliers of the selected IRFs, there is a strong linear relationship between the independent variables selected such as human resources; material; machine; location; layout; finance; management including other factors such as competitiveness and government support and the dependent variable such as productivity improvement within steel manufacturing SMEs. In view of the results found, the research recommends that Lean Six-Sigma model be used to mitigate low productivity in steel manufacturing SMEs.
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An evaluation of the relationship between human capital investment and motivation as antecedents of mine workers’ operations performance at a South African platinum mine
- Authors: Makhubedu, Lucky Boy Tebogo
- Date: 2017
- Subjects: Mineral industries - Employees - Training , Mineral industries - Labor productivity - South Africa , Unskilled labor - South Africa , Employee motivation
- Language: English
- Type: Masters (Thesis)
- Identifier: http://ujcontent.uj.ac.za8080/10210/363923 , http://hdl.handle.net/10210/262573 , uj:27722
- Description: M.Tech. , Abstract: Please refer to full text to view abstract
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- Authors: Makhubedu, Lucky Boy Tebogo
- Date: 2017
- Subjects: Mineral industries - Employees - Training , Mineral industries - Labor productivity - South Africa , Unskilled labor - South Africa , Employee motivation
- Language: English
- Type: Masters (Thesis)
- Identifier: http://ujcontent.uj.ac.za8080/10210/363923 , http://hdl.handle.net/10210/262573 , uj:27722
- Description: M.Tech. , Abstract: Please refer to full text to view abstract
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Business process reengineering in integrating enterprise ressource planning (ERP) and bank systems in consulting companies : a case study of parity software in South Africa
- Bakam Fotso Epse Kuate, Genevieve
- Authors: Bakam Fotso Epse Kuate, Genevieve
- Date: 2017
- Subjects: Enterprise resource planning - Software , Management information systems , Reengineering (Management) , Internet banking
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/269627 , uj:28644
- Description: M.Tech. (Operations Management) , Abstract: One of the aspect of the greener future is about reengineering information technology (IT) through system integration. The thesis challenges the concept of Business Process Reengineering (BPR) in integrating enterprise resource planning (ERP) and bank systems in consulting companies. This thesis is based on the research carried out at Parity software, as the biggest consulting company in South Africa that uses business systems and develop additional management systems to meet customer’s expectations. The four big South African banks namely First National Bank, Absa, Standardbank and Nedbank are already offering online business banking applications that can be easily integrated with other payment software through cloud computing. However, point-to-point integration between financial ERP and bank systems remain a huge challenge. The thesis aims at designing a business integration model that will be the backbone of new software development in the field of automatic and direct payment transactions between corporate and bank systems. Using model-driven architecture, the designed model intends to present benefits of direct integration that will reduce long payment process and end import and export of bank files. Following theoretical, conceptual and empirical approaches, the literature review shows the gap between standard business process reengineering and business process reengineering applied to system integration and thus define survey items. The research methodology used is a combination of quantitative and qualitative research methods. The thesis uses qualitative research design to develop reengineering model using cross-functional flowchart design process from Microsoft Visio professional. Quantitative research design is used to analyse data collected from the likert scale questionnaire and to interpret descriptive statistics and correlational method to test hypothesis. Research findings showed that there is a positive and statistical significant relationship between dependent variables namely business factors, financial ERP system and IT architecture and the BPR Integration (BPRI) model known as independent variables. Additionally, interviews regarding customer’s expectations showed that 85% of customers are looking forward for a direct and automated payment solution that will reduce payment cycle and increase their profitability. Extensive research should be done to redesign the proposed integration model using computer and data language to facilitate execution by IT people.
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- Authors: Bakam Fotso Epse Kuate, Genevieve
- Date: 2017
- Subjects: Enterprise resource planning - Software , Management information systems , Reengineering (Management) , Internet banking
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/269627 , uj:28644
- Description: M.Tech. (Operations Management) , Abstract: One of the aspect of the greener future is about reengineering information technology (IT) through system integration. The thesis challenges the concept of Business Process Reengineering (BPR) in integrating enterprise resource planning (ERP) and bank systems in consulting companies. This thesis is based on the research carried out at Parity software, as the biggest consulting company in South Africa that uses business systems and develop additional management systems to meet customer’s expectations. The four big South African banks namely First National Bank, Absa, Standardbank and Nedbank are already offering online business banking applications that can be easily integrated with other payment software through cloud computing. However, point-to-point integration between financial ERP and bank systems remain a huge challenge. The thesis aims at designing a business integration model that will be the backbone of new software development in the field of automatic and direct payment transactions between corporate and bank systems. Using model-driven architecture, the designed model intends to present benefits of direct integration that will reduce long payment process and end import and export of bank files. Following theoretical, conceptual and empirical approaches, the literature review shows the gap between standard business process reengineering and business process reengineering applied to system integration and thus define survey items. The research methodology used is a combination of quantitative and qualitative research methods. The thesis uses qualitative research design to develop reengineering model using cross-functional flowchart design process from Microsoft Visio professional. Quantitative research design is used to analyse data collected from the likert scale questionnaire and to interpret descriptive statistics and correlational method to test hypothesis. Research findings showed that there is a positive and statistical significant relationship between dependent variables namely business factors, financial ERP system and IT architecture and the BPR Integration (BPRI) model known as independent variables. Additionally, interviews regarding customer’s expectations showed that 85% of customers are looking forward for a direct and automated payment solution that will reduce payment cycle and increase their profitability. Extensive research should be done to redesign the proposed integration model using computer and data language to facilitate execution by IT people.
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