Developing a competitive intelligence strategy framework
- Authors: Gulwa, Mzoxolo
- Date: 2015
- Subjects: Strategic planning , Business intelligence , Financial institutions
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/82502 , uj:18967
- Description: Abstract: For CI to have the greatest contribution to strategic management, CI professionals need an understanding of the CI needs of decision makers. The aim of this research is to build an understanding of the CI needs of decision makers at the case organisation, a Financial Institution. The resulting analysis informs recommendations on how the Financial Institution's CI capability can be enhanced to better meet the CI needs of the organisation's decision makers. The conclusion and recommendations are compressed into a twelve point CI strategy framework. A strategy framework is a planning tool which can be used to explore ways to enhance an organisation's strategic planning capabilities. The interpretivist research philosophy was used as the subject of the research needs to be understood in the context of the case organisation. This research has adopted a single qualitative case study approach. The existing base of theory on CI needs of decision makers in a financial institution is limited. In addition, there is no existing research on the CI needs of decision makers at the case organisation; hence the case approach was selected. A self-administered structured questionnaire was used as a data collection method, targeting 500 managers and executives at the Financial Institution. A total of 124 questionnaires were returned out of the 500 questionnaires that was sent out, therefore the response rate was n=25%. Data from the research was analysed and thereafter conclusion and recommendations were made mainly based on the research problem: How can competitive intelligence needs of decision makers at a Financial Institution be better met? Key findings of this research are that managers and executives at the Financial Institution have a good understanding of what strategic management is about as well as the role of CI in strategic management; they place considerable value on CI in... , M.Com. (Strategic Management)
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- Authors: Gulwa, Mzoxolo
- Date: 2015
- Subjects: Strategic planning , Business intelligence , Financial institutions
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/82502 , uj:18967
- Description: Abstract: For CI to have the greatest contribution to strategic management, CI professionals need an understanding of the CI needs of decision makers. The aim of this research is to build an understanding of the CI needs of decision makers at the case organisation, a Financial Institution. The resulting analysis informs recommendations on how the Financial Institution's CI capability can be enhanced to better meet the CI needs of the organisation's decision makers. The conclusion and recommendations are compressed into a twelve point CI strategy framework. A strategy framework is a planning tool which can be used to explore ways to enhance an organisation's strategic planning capabilities. The interpretivist research philosophy was used as the subject of the research needs to be understood in the context of the case organisation. This research has adopted a single qualitative case study approach. The existing base of theory on CI needs of decision makers in a financial institution is limited. In addition, there is no existing research on the CI needs of decision makers at the case organisation; hence the case approach was selected. A self-administered structured questionnaire was used as a data collection method, targeting 500 managers and executives at the Financial Institution. A total of 124 questionnaires were returned out of the 500 questionnaires that was sent out, therefore the response rate was n=25%. Data from the research was analysed and thereafter conclusion and recommendations were made mainly based on the research problem: How can competitive intelligence needs of decision makers at a Financial Institution be better met? Key findings of this research are that managers and executives at the Financial Institution have a good understanding of what strategic management is about as well as the role of CI in strategic management; they place considerable value on CI in... , M.Com. (Strategic Management)
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E-participation implementation and adoption of a local government collaboration network
- Authors: Masueme, Shadrack
- Date: 2015
- Subjects: Business communication - South Africa , Local government - South Africa - Western Cape , Text messages (Cell phone systems) , Knowledge management
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/55357 , uj:16283
- Description: Abstract: This study investigates e-participation implementation of a local government collaboration network in South Africa, and specifically the SMS-based two-way communication channel between municipalities and citizens in Western Cape Province. Its implementation has been segmental by the South African Local Government Association (SALGA) and the SMS-based two-way communication channel between municipalities and citizens has not yet been investigated in terms of its usage and level of participation it has engendered. A quantitative research design was used and the study's sample that consists of three municipalities, namely Kai Garib, Knysna and Theewaterskloof, were randomly selected from the accessible population which consists of six municipalities that are currently implementing the program which involves the SMS-based system. Research data was collected with structured interviews, supplemented by follow-up questionnaires. From among the three sampled municipalities 120 staff members were drawn, to whom copies of the questionnaire were administered, out of which only 93 responses were returned and analysed (77.5% response rate). Descriptive statistics was used to present the results of the analyses, which was interpreted and discussed. The discussion is aligned to the main research question: "What is the level of implementation of SMSbased two- way communication channel between the municipality and citizens as a local government collaboration network?" The value of the study is derived from its most significant findings: The qualities of the professionals that are involved in an e-participation platform determine the type of work they do, for example, administrative officials, communication and ICT professionals, or lawyers are hired by municipalities to run the SMS-based two-way communication channel or in short "SMS-based system". Some municipalities have more experienced people who are in a position to supervise and mentor the younger and newer employees... , M.Com.
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- Authors: Masueme, Shadrack
- Date: 2015
- Subjects: Business communication - South Africa , Local government - South Africa - Western Cape , Text messages (Cell phone systems) , Knowledge management
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/55357 , uj:16283
- Description: Abstract: This study investigates e-participation implementation of a local government collaboration network in South Africa, and specifically the SMS-based two-way communication channel between municipalities and citizens in Western Cape Province. Its implementation has been segmental by the South African Local Government Association (SALGA) and the SMS-based two-way communication channel between municipalities and citizens has not yet been investigated in terms of its usage and level of participation it has engendered. A quantitative research design was used and the study's sample that consists of three municipalities, namely Kai Garib, Knysna and Theewaterskloof, were randomly selected from the accessible population which consists of six municipalities that are currently implementing the program which involves the SMS-based system. Research data was collected with structured interviews, supplemented by follow-up questionnaires. From among the three sampled municipalities 120 staff members were drawn, to whom copies of the questionnaire were administered, out of which only 93 responses were returned and analysed (77.5% response rate). Descriptive statistics was used to present the results of the analyses, which was interpreted and discussed. The discussion is aligned to the main research question: "What is the level of implementation of SMSbased two- way communication channel between the municipality and citizens as a local government collaboration network?" The value of the study is derived from its most significant findings: The qualities of the professionals that are involved in an e-participation platform determine the type of work they do, for example, administrative officials, communication and ICT professionals, or lawyers are hired by municipalities to run the SMS-based two-way communication channel or in short "SMS-based system". Some municipalities have more experienced people who are in a position to supervise and mentor the younger and newer employees... , M.Com.
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A consulting strategy dealing with management constraints of self-service business intelligence
- Authors: Gaorekwe, Sedigilwe Vincent
- Date: 2017
- Subjects: Knowledge management , Information technology , Business intelligence , Self-service (Economics) , Systems integration
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/272659 , uj:29034
- Description: M.Com. (Business Management) , Abstract: For many organisations, as business needs change, the need for better decision support systems increases. Which is why many organisations today embark on a journey of transitioning from traditional way of doing business intelligence to self-service business intelligence (SSBI). As is with many a new technology, SSBI presents different challenges to companies, therefore, to effectively deal with these challenges, it is critical to align IT and business strategies. To get real value out of the investment made on SSBI, companies tend to outsource the implementation and management of the solution to known consulting firms to assist them with effective ways of dealing with challenges posed by the solution. Which is why this study embarked on a journey of developing a practical working framework for a consulting firm named C-firm, which can then be used as a strategy to deal with management constraints of SSBI for its clients. A single case study was conducted between C-Firm and its clients to explore management constraints of SSBI, which include data governance and management, supporting infrastructure, context, and systems integration, and to subsequently develop a practical working framework for implementing and managing SSBI solution. The interactive approach model by Maxwell Loomis (2003), informed this case study research design. The flexibility of the interactive approach model best suited this study because it allowed different components of the study to interact with each other. A conceptual framework, which is one of the components of the interactive approach model, helped the researcher to focus on those factors that could assist in gaining understanding of the management issues associated with SSBI and how C-Firm can assist its clients in dealing with those issues. The research choice for this study was mixed method, mixed-model research. This means quantitative and qualitative data were collected, and researcher used quantitative analysis procedures to report on the findings. Data collection instruments used were semi structured interviews and an online questionnaire with open-ended and close-ended questions. The empirical study involved gathering data from both C-Firm’s employees and its clients. The research participants were nineteen (19) BI developers from C-Firm, and from C-Firm’s clients’ nine (9) BI developers and five (5) BI managers. The key findings of the empirical study in terms of data governance and management, supporting infrastructure, context, and systems integration were then used to develop a...
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- Authors: Gaorekwe, Sedigilwe Vincent
- Date: 2017
- Subjects: Knowledge management , Information technology , Business intelligence , Self-service (Economics) , Systems integration
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/272659 , uj:29034
- Description: M.Com. (Business Management) , Abstract: For many organisations, as business needs change, the need for better decision support systems increases. Which is why many organisations today embark on a journey of transitioning from traditional way of doing business intelligence to self-service business intelligence (SSBI). As is with many a new technology, SSBI presents different challenges to companies, therefore, to effectively deal with these challenges, it is critical to align IT and business strategies. To get real value out of the investment made on SSBI, companies tend to outsource the implementation and management of the solution to known consulting firms to assist them with effective ways of dealing with challenges posed by the solution. Which is why this study embarked on a journey of developing a practical working framework for a consulting firm named C-firm, which can then be used as a strategy to deal with management constraints of SSBI for its clients. A single case study was conducted between C-Firm and its clients to explore management constraints of SSBI, which include data governance and management, supporting infrastructure, context, and systems integration, and to subsequently develop a practical working framework for implementing and managing SSBI solution. The interactive approach model by Maxwell Loomis (2003), informed this case study research design. The flexibility of the interactive approach model best suited this study because it allowed different components of the study to interact with each other. A conceptual framework, which is one of the components of the interactive approach model, helped the researcher to focus on those factors that could assist in gaining understanding of the management issues associated with SSBI and how C-Firm can assist its clients in dealing with those issues. The research choice for this study was mixed method, mixed-model research. This means quantitative and qualitative data were collected, and researcher used quantitative analysis procedures to report on the findings. Data collection instruments used were semi structured interviews and an online questionnaire with open-ended and close-ended questions. The empirical study involved gathering data from both C-Firm’s employees and its clients. The research participants were nineteen (19) BI developers from C-Firm, and from C-Firm’s clients’ nine (9) BI developers and five (5) BI managers. The key findings of the empirical study in terms of data governance and management, supporting infrastructure, context, and systems integration were then used to develop a...
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Knowledge sharing tools for a banking institution
- Authors: Shezi, Guyborn Njabulo
- Date: 2016
- Subjects: Knowledge management , Information services , Banks and banking
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/237854 , uj:24378
- Description: M.Com. (Business Management) , Abstract: Banking institutions operate in a sector driven by knowledge as an essential commodity for attaining and retaining a competitive advantage in a highly competitive knowledge economy. This economy is characterised by constant disruptions. Knowledge creation and sharing are essential activities that share a dichotomous relationship needed in shaping the competitive edge of modern banking institutions. Modern business is often characterised by organisational restructurings that bring about a plethora of positive and negative consequences to operations, people and knowledge flow in an organisation. Managing the sharing of knowledge through employing relevant, useful knowledge sharing tools during periods of major restructuring and post restructuring poses a challenge to management. Management may not always have high levels of awareness of the importance of ensuring that knowledge sharing survives major organisational restructuring. Management has to ensure that knowledge sharing continues to play its pivotal role in accelerating the company’s journey of recovery from chaos and moving towards normality and high business performance. The journey of one company, a banking institution, was the focus of this study. A case study was done on the use of knowledge sharing tools in helping a banking institution thrive under different business conditions viz. a period of major restructure and a period that follows a major restructure. The purpose of the study was to make a contribution to modern literature on business management by elevating the essentiality of applying knowledge management by promoting knowledge sharing in a normal business operating climate as well as under turbulent conditions. The empirical study involved interviewing employees at a major banking institution with the aim of gaining insights in the essential variables that must be taken into account when managing knowledge sharing within a banking institution. A questionnaire was used to gather data for an analysis of multiple knowledge sharing tools for their perceived usefulness in fostering knowledge under different business conditions. Though this study was not based on generational theory, it became necessary to understand a generational view on how the various knowledge sharing tools are used in the workplace. The case study participants included employees falling within the baby boomer, generation X and generation Y categories...
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- Authors: Shezi, Guyborn Njabulo
- Date: 2016
- Subjects: Knowledge management , Information services , Banks and banking
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/237854 , uj:24378
- Description: M.Com. (Business Management) , Abstract: Banking institutions operate in a sector driven by knowledge as an essential commodity for attaining and retaining a competitive advantage in a highly competitive knowledge economy. This economy is characterised by constant disruptions. Knowledge creation and sharing are essential activities that share a dichotomous relationship needed in shaping the competitive edge of modern banking institutions. Modern business is often characterised by organisational restructurings that bring about a plethora of positive and negative consequences to operations, people and knowledge flow in an organisation. Managing the sharing of knowledge through employing relevant, useful knowledge sharing tools during periods of major restructuring and post restructuring poses a challenge to management. Management may not always have high levels of awareness of the importance of ensuring that knowledge sharing survives major organisational restructuring. Management has to ensure that knowledge sharing continues to play its pivotal role in accelerating the company’s journey of recovery from chaos and moving towards normality and high business performance. The journey of one company, a banking institution, was the focus of this study. A case study was done on the use of knowledge sharing tools in helping a banking institution thrive under different business conditions viz. a period of major restructure and a period that follows a major restructure. The purpose of the study was to make a contribution to modern literature on business management by elevating the essentiality of applying knowledge management by promoting knowledge sharing in a normal business operating climate as well as under turbulent conditions. The empirical study involved interviewing employees at a major banking institution with the aim of gaining insights in the essential variables that must be taken into account when managing knowledge sharing within a banking institution. A questionnaire was used to gather data for an analysis of multiple knowledge sharing tools for their perceived usefulness in fostering knowledge under different business conditions. Though this study was not based on generational theory, it became necessary to understand a generational view on how the various knowledge sharing tools are used in the workplace. The case study participants included employees falling within the baby boomer, generation X and generation Y categories...
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Knowledge management maturity model mapping within the South African Revenue Service
- Authors: Mthembu, Mlungisi
- Date: 2016
- Subjects: Knowledge management , South African Revenue Service
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/237776 , uj:24366
- Description: M.Com. (Business Management) , Abstract: The study investigates knowledge management maturity within the South African Revenue Service (SARS). The underlying premise is that good practice of knowledge management (KM) and strategic information management (SIM) leads to efficiency, effectiveness, and continuous improvement. It is therefore important to measure the effectiveness of KM using an appropriate KM maturity model (KMMM) and SIM principles. The research strategy was a case study and data were mostly analysed by means of quantitative analysis, except for one section which required qualitative analysis. Research ethic guidelines were strictly observed. The research site and unit of observation were given generic names to protect research participants’ anonymity and ensure that the aim of the study was achieved. The study aimed to serve as input to a SARS business case for implementation or enhancement of KM structures and processes thereby contributing to future ICT strategy planning. The research design aimed at generalisability and the study has potential value to revenue services institutions (RSI) seeking higher level KM maturity. As a RSI, SARS could use the conceptual KM framework and enterprise KM mapping framework that were developed based on this study’s findings. The aim of data analysis was to identify the levels of KM maturity within the RSI, specifically of the assessment of income tax for both individual and company entities in order to provide guidance on how to improve and contribute to future ICT strategy planning. The study sought to determine how will mapping of the perceived KM maturity levels of the RSI’s individual and company tax payer entities contribute to the next phase of ICT strategy planning. The study was cross-sectional and assessed the KM capability within RSI by means of a questionnaire targeting specific RSI roles. An existing KMMM was utilised to measure perceptions of managers, auditors, specialists and quality assurers on the value of knowledge, lessons learned, leadership role, and culture as enablers for knowledge sharing. Trust was also an enabler established in the theoretical framework and empirical findings. The KMMM was chosen for its self-assessment character consisting of five levels of maturity conceptually derived from Carnegie Mellon’s Capability Maturity Model. The five levels are: Possible, Encouraged, Enabled/Practiced, Managed, and Continuously Improved. This approach ensured generalisability. Overall, the results are factual and the key finding confirm that the value of KM is generally well conceived. However, barriers exist and levels of consensus generally drop as the levels progress towards the highest KM maturity level, mostly lacking in terms of continuous improvement. The general consensus is that RSI leadership is responsible and accountable for creating an enabling environment by investing in infrastructure as well as implementation of policies, processes, and procedures for KM.
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- Authors: Mthembu, Mlungisi
- Date: 2016
- Subjects: Knowledge management , South African Revenue Service
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/237776 , uj:24366
- Description: M.Com. (Business Management) , Abstract: The study investigates knowledge management maturity within the South African Revenue Service (SARS). The underlying premise is that good practice of knowledge management (KM) and strategic information management (SIM) leads to efficiency, effectiveness, and continuous improvement. It is therefore important to measure the effectiveness of KM using an appropriate KM maturity model (KMMM) and SIM principles. The research strategy was a case study and data were mostly analysed by means of quantitative analysis, except for one section which required qualitative analysis. Research ethic guidelines were strictly observed. The research site and unit of observation were given generic names to protect research participants’ anonymity and ensure that the aim of the study was achieved. The study aimed to serve as input to a SARS business case for implementation or enhancement of KM structures and processes thereby contributing to future ICT strategy planning. The research design aimed at generalisability and the study has potential value to revenue services institutions (RSI) seeking higher level KM maturity. As a RSI, SARS could use the conceptual KM framework and enterprise KM mapping framework that were developed based on this study’s findings. The aim of data analysis was to identify the levels of KM maturity within the RSI, specifically of the assessment of income tax for both individual and company entities in order to provide guidance on how to improve and contribute to future ICT strategy planning. The study sought to determine how will mapping of the perceived KM maturity levels of the RSI’s individual and company tax payer entities contribute to the next phase of ICT strategy planning. The study was cross-sectional and assessed the KM capability within RSI by means of a questionnaire targeting specific RSI roles. An existing KMMM was utilised to measure perceptions of managers, auditors, specialists and quality assurers on the value of knowledge, lessons learned, leadership role, and culture as enablers for knowledge sharing. Trust was also an enabler established in the theoretical framework and empirical findings. The KMMM was chosen for its self-assessment character consisting of five levels of maturity conceptually derived from Carnegie Mellon’s Capability Maturity Model. The five levels are: Possible, Encouraged, Enabled/Practiced, Managed, and Continuously Improved. This approach ensured generalisability. Overall, the results are factual and the key finding confirm that the value of KM is generally well conceived. However, barriers exist and levels of consensus generally drop as the levels progress towards the highest KM maturity level, mostly lacking in terms of continuous improvement. The general consensus is that RSI leadership is responsible and accountable for creating an enabling environment by investing in infrastructure as well as implementation of policies, processes, and procedures for KM.
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Enhancing the effectiveness of a knowledge management toolkit in a professional services firm
- Authors: Chetty, Lameshnee
- Date: 2017
- Subjects: Information resources management , Corporate culture , Knowledge management
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/246168 , uj:25513
- Description: M.Phil. (Information Management) , Abstract: This study seeks to discover the efficiency of the current knowledge management toolkit for client facing professionals in a professional services firm in South Africa (The PSF). The efficiency of the toolkit determines the overall value of the knowledge management programme in the organisation. The objective of the study conducted during 2016 as evaluation research was threefold. Firstly, to determine how the current knowledge management toolkit was providing solutions to client facing employees. Secondly, to identify what the gaps were in the current knowledge management toolkit. Thirdly, to determine what needed to be implemented to improve the efficiency of the knowledge management toolkit. A pragmatism philosophy was used for this study because the research takes into account various perspectives to interpret the data. The sample on whom this research was conducted was 30 participants who possess the following criteria: employees who work in client account teams, employees who work on strategic and target clients, and employees who ensure client sustainability for existing clients. Semi structured interviews were used to collect data to help determine which knowledge management tools worked well, which tools were not working well, and what can be included or improved on. This research gives an overview of how the knowledge management toolkit was being used in The PSF and how it can be improved on in order to enhance client engagements and provide a competitive advantage. Evaluation of the toolkit overall depicts that the experience tool, one of eight tools in The PSF’s KM toolkit, was the tool that added the most value to the organisation. The results of this research give clear indication of areas of improvement which should be considered. Most significantly, the collaboration tool was rated the least valuable to the organisation; however, it does have the potential to increase its value by implementing the necessary recommendations. The study enabled the organisation to strategically position the knowledge management toolkit towards adding value for client engagements.
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- Authors: Chetty, Lameshnee
- Date: 2017
- Subjects: Information resources management , Corporate culture , Knowledge management
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/246168 , uj:25513
- Description: M.Phil. (Information Management) , Abstract: This study seeks to discover the efficiency of the current knowledge management toolkit for client facing professionals in a professional services firm in South Africa (The PSF). The efficiency of the toolkit determines the overall value of the knowledge management programme in the organisation. The objective of the study conducted during 2016 as evaluation research was threefold. Firstly, to determine how the current knowledge management toolkit was providing solutions to client facing employees. Secondly, to identify what the gaps were in the current knowledge management toolkit. Thirdly, to determine what needed to be implemented to improve the efficiency of the knowledge management toolkit. A pragmatism philosophy was used for this study because the research takes into account various perspectives to interpret the data. The sample on whom this research was conducted was 30 participants who possess the following criteria: employees who work in client account teams, employees who work on strategic and target clients, and employees who ensure client sustainability for existing clients. Semi structured interviews were used to collect data to help determine which knowledge management tools worked well, which tools were not working well, and what can be included or improved on. This research gives an overview of how the knowledge management toolkit was being used in The PSF and how it can be improved on in order to enhance client engagements and provide a competitive advantage. Evaluation of the toolkit overall depicts that the experience tool, one of eight tools in The PSF’s KM toolkit, was the tool that added the most value to the organisation. The results of this research give clear indication of areas of improvement which should be considered. Most significantly, the collaboration tool was rated the least valuable to the organisation; however, it does have the potential to increase its value by implementing the necessary recommendations. The study enabled the organisation to strategically position the knowledge management toolkit towards adding value for client engagements.
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Developing an information fluency framework for business decision making in the fourth industrial age
- Authors: Muller, Beulah Matilda
- Date: 2018
- Subjects: Business - Decision making , Industrial management , Information literacy , Fake news
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/271666 , uj:28898
- Description: M.Com. (Business Management) , Abstract: Current situation deems information is a fundamental and vital asset in any organisation, especially in the decision making process as it allows business decision makers to analyse feasible alternatives based on opportunities and threats as well as reduce uncertainty. Studies indicate some managers lack the necessary skills when assessing the quality, authority, trustworthiness, relevance, and currency of information. This research explored how information fluency, as a post information literacy skill, aids the decision making capabilities of senior managers. The research objective was to develop an information fluency framework for business decision making in the fourth industrial age. Literature describes on the forefront of the fourth industrial age, information literacy is now more than ever an integral part in the application of quality information. It is the age of digital information abundance, fraught with uncharted and unfamiliar territories and filled with questions and challenges. The fourth industrial age is potentially creating a threat to humankind; humans seem to be becoming less capable of processing or making sense of the vast amounts of information in this age of digital information. The digital age requires more than just traditional critical thinking skills. It requires humans to advance to a higher level of information fluency with the ability to evaluate all assumptions and to understand fully the new technologies and the information environment within it as well as the biases found in information per se. Research methodology was an exploratory qualitative study with a deductive research approach to assess senior managers’ information literacy proficiency based on a theoretical framework and deduced their proficiency levels and ability to be information fluent. The research design was multi-method, consisting of an interactive interview with memos (reflective note taking) combined with observation for data collection. The non-probability, homogenous purposive sampling technique was applied. Twelve participants were selected for this research based on their roles as senior managers from the main Johannesburg Stock Exchange sectors. All interviews were transcribed, coded, and categorised according to the thematic categories identified in the theoretical framework. Key findings revealed that exposure or non-exposure to information literacy do not have significant impact on senior managers’ ability to search and evaluate information. Results show that the application of basic information literacy skills is an intuitive activity mainly based on their experience framework and is self-taught; information must not be confined and defined through its conduit, but rather by its context, and intermediate information literacy skills such as critical thinking is applied unconsciously...
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- Authors: Muller, Beulah Matilda
- Date: 2018
- Subjects: Business - Decision making , Industrial management , Information literacy , Fake news
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/271666 , uj:28898
- Description: M.Com. (Business Management) , Abstract: Current situation deems information is a fundamental and vital asset in any organisation, especially in the decision making process as it allows business decision makers to analyse feasible alternatives based on opportunities and threats as well as reduce uncertainty. Studies indicate some managers lack the necessary skills when assessing the quality, authority, trustworthiness, relevance, and currency of information. This research explored how information fluency, as a post information literacy skill, aids the decision making capabilities of senior managers. The research objective was to develop an information fluency framework for business decision making in the fourth industrial age. Literature describes on the forefront of the fourth industrial age, information literacy is now more than ever an integral part in the application of quality information. It is the age of digital information abundance, fraught with uncharted and unfamiliar territories and filled with questions and challenges. The fourth industrial age is potentially creating a threat to humankind; humans seem to be becoming less capable of processing or making sense of the vast amounts of information in this age of digital information. The digital age requires more than just traditional critical thinking skills. It requires humans to advance to a higher level of information fluency with the ability to evaluate all assumptions and to understand fully the new technologies and the information environment within it as well as the biases found in information per se. Research methodology was an exploratory qualitative study with a deductive research approach to assess senior managers’ information literacy proficiency based on a theoretical framework and deduced their proficiency levels and ability to be information fluent. The research design was multi-method, consisting of an interactive interview with memos (reflective note taking) combined with observation for data collection. The non-probability, homogenous purposive sampling technique was applied. Twelve participants were selected for this research based on their roles as senior managers from the main Johannesburg Stock Exchange sectors. All interviews were transcribed, coded, and categorised according to the thematic categories identified in the theoretical framework. Key findings revealed that exposure or non-exposure to information literacy do not have significant impact on senior managers’ ability to search and evaluate information. Results show that the application of basic information literacy skills is an intuitive activity mainly based on their experience framework and is self-taught; information must not be confined and defined through its conduit, but rather by its context, and intermediate information literacy skills such as critical thinking is applied unconsciously...
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Knowledge-based automation and new workforce implementation at a financial institution
- Authors: Elsworth, Catherine
- Date: 2018
- Subjects: Industrial revolution , Artificial intelligence , Banks and banking - Technological innovations , Banks and banking - Customer services , Knowledge management , Banks and banking - Information technology
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/402839 , uj:33730
- Description: Abstract : Intelligent Automation (IA) entails advanced knowledge-based technologies associated with the so-called Fourth Industrial Revolution (4IR). In this study, the phrase “IA journey” refers to the processes of knowledge-based automation and new workforce implementation. The study’s unit of analysis is not as much the IA journey itself, rather it is an analysis of what constitutes a balanced approach to IA implementation and adoption within an organisation. For example, employees’ feelings of uncertainty during an organisation’s IA journey could cause an imbalance in staff morale and resistance from employees to adapt to the changes. Therefore, the main research question of this study is: What are the components of a balanced approach to knowledge-based automation and new workforce implementation of a financial institution? The research question aligns to the world of service delivery that is changing at an alarming rate, with customers expecting fast, personalised, digital service. The landscape for financial institutions is changing, for example, traditional competitors are taking steps to meet customer demands and non-traditional competitors are entering the market place, threatening the existence of traditional financial institutions, commonly referred to as banks. The literature reveals that the evolution of Internet usage and the influence of social media and smart phones have increased the significance of technology and digital service in the financial services industry. Adoptions of these technologies is vital if traditional banks want to remain relevant in the market where financial technologies companies (Fintechs), and small, digitally nimble start-ups can provide the quick, personalised service that customers expect. Already many financial institutions have started to investigate the opportunities that technologies such as IA and chatbots provide. The potential of chatbot technology to improve customer experience and reduce operational costs make it an attractive option for organisations to consider. Literature reveals that the cost of implementation of this technology is a fraction of the cost of legacy system re-writes. The ability of this technology to integrate with existing systems and improve turnaround time and service to customers makes the IA journey a favourable choice. The IA journey of one South African Financial Institution (SAFI) formed the focus of this study. Research was conducted within the SAFI into the application of this technology across the organisation to understand the impact that the changes experienced had on the employees of the organisation. Understanding how these changes impact employees helps in determining the best ways to manage the changes in order to develop a balanced approach to implementation and adaption of IA within an organisation. The empirical study followed a qualitative research design, featuring qualitative data collection and analysis techniques. Secondary data were collected and displayed in order to show case v hoe IA project were implemented into the organisation. The philosophical paradigm that suited a study of this nature was interpretivism as the research was socially constructed in its aim to understand the adoption processes of the organisation implementing an IA programme. The research followed an inductive approach as the study’s conceptual framework was developed based on data collected and conclusions drawn through the analysis of this data. The study involved the collection of data through the use of interviews conducted across junior and senior management levels within the business units impacted by the changes associated with the IA journey. The aim of these interviews was to gain an understanding of employees’ perceptions of the IA journey across the organisation as well as understand the experiences of those involved in the IA programme. Secondary data was also collected from five SAFI use cases, which provided a rich source for quantitative data. The presentation of results regarding the outcomes of use cases implemented across the organisation is in accordance to the University of Johannesburg Code of Academic and Research Ethics. The research findings informed the development of a conceptual framework, which can be used to encourage a balanced approach towards IA implementation and adoption throughout an organisation that is experiencing major changes. This study reveals that employees’ fears of the changes need to be identified and managed early in order to avoid resistance to the changes and negative perceptions of the technology being created. The conceptual framework identifies the components that a financial institution can use in its balanced approach to increase adoption and reduce fears. Moreover, the study revealed the need for organisations to invest in technologies of the future and the benefits that this technology can have for the organisation. Customer experience and expectations form a vital part of any organisation and the lessons learnt in the value this technology can provide in creating a great customer experience are invaluable. The study revealed that there is a difference between digitisation and automation and that knowledge-based automation technology plays a key role in enabling a digital customer experience... , M.Phil. (Information Management)
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- Authors: Elsworth, Catherine
- Date: 2018
- Subjects: Industrial revolution , Artificial intelligence , Banks and banking - Technological innovations , Banks and banking - Customer services , Knowledge management , Banks and banking - Information technology
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/402839 , uj:33730
- Description: Abstract : Intelligent Automation (IA) entails advanced knowledge-based technologies associated with the so-called Fourth Industrial Revolution (4IR). In this study, the phrase “IA journey” refers to the processes of knowledge-based automation and new workforce implementation. The study’s unit of analysis is not as much the IA journey itself, rather it is an analysis of what constitutes a balanced approach to IA implementation and adoption within an organisation. For example, employees’ feelings of uncertainty during an organisation’s IA journey could cause an imbalance in staff morale and resistance from employees to adapt to the changes. Therefore, the main research question of this study is: What are the components of a balanced approach to knowledge-based automation and new workforce implementation of a financial institution? The research question aligns to the world of service delivery that is changing at an alarming rate, with customers expecting fast, personalised, digital service. The landscape for financial institutions is changing, for example, traditional competitors are taking steps to meet customer demands and non-traditional competitors are entering the market place, threatening the existence of traditional financial institutions, commonly referred to as banks. The literature reveals that the evolution of Internet usage and the influence of social media and smart phones have increased the significance of technology and digital service in the financial services industry. Adoptions of these technologies is vital if traditional banks want to remain relevant in the market where financial technologies companies (Fintechs), and small, digitally nimble start-ups can provide the quick, personalised service that customers expect. Already many financial institutions have started to investigate the opportunities that technologies such as IA and chatbots provide. The potential of chatbot technology to improve customer experience and reduce operational costs make it an attractive option for organisations to consider. Literature reveals that the cost of implementation of this technology is a fraction of the cost of legacy system re-writes. The ability of this technology to integrate with existing systems and improve turnaround time and service to customers makes the IA journey a favourable choice. The IA journey of one South African Financial Institution (SAFI) formed the focus of this study. Research was conducted within the SAFI into the application of this technology across the organisation to understand the impact that the changes experienced had on the employees of the organisation. Understanding how these changes impact employees helps in determining the best ways to manage the changes in order to develop a balanced approach to implementation and adaption of IA within an organisation. The empirical study followed a qualitative research design, featuring qualitative data collection and analysis techniques. Secondary data were collected and displayed in order to show case v hoe IA project were implemented into the organisation. The philosophical paradigm that suited a study of this nature was interpretivism as the research was socially constructed in its aim to understand the adoption processes of the organisation implementing an IA programme. The research followed an inductive approach as the study’s conceptual framework was developed based on data collected and conclusions drawn through the analysis of this data. The study involved the collection of data through the use of interviews conducted across junior and senior management levels within the business units impacted by the changes associated with the IA journey. The aim of these interviews was to gain an understanding of employees’ perceptions of the IA journey across the organisation as well as understand the experiences of those involved in the IA programme. Secondary data was also collected from five SAFI use cases, which provided a rich source for quantitative data. The presentation of results regarding the outcomes of use cases implemented across the organisation is in accordance to the University of Johannesburg Code of Academic and Research Ethics. The research findings informed the development of a conceptual framework, which can be used to encourage a balanced approach towards IA implementation and adoption throughout an organisation that is experiencing major changes. This study reveals that employees’ fears of the changes need to be identified and managed early in order to avoid resistance to the changes and negative perceptions of the technology being created. The conceptual framework identifies the components that a financial institution can use in its balanced approach to increase adoption and reduce fears. Moreover, the study revealed the need for organisations to invest in technologies of the future and the benefits that this technology can have for the organisation. Customer experience and expectations form a vital part of any organisation and the lessons learnt in the value this technology can provide in creating a great customer experience are invaluable. The study revealed that there is a difference between digitisation and automation and that knowledge-based automation technology plays a key role in enabling a digital customer experience... , M.Phil. (Information Management)
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The commercialisation lifecycle of a knowledge management consulting firm in the fourth industrial revolution
- Authors: De Koker, Lucian Theodoric
- Date: 2018
- Subjects: Knowledge management , Industrial revolution , Artificial intelligence , Internet of things
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/415004 , uj:35021
- Description: Abstract: Current situation in business, economies and the world indicate that artificial intelligence (AI), the Internet of Things (IoT) and robotics are some of the technologies that is and will continue to have a tremendous impact on businesses, economies and everyday human life. These technologies amongst others are reshaping the global landscape and business ecosystems and the manner in which business is conducted in the fourth industrial revolution (4IR). Generic commercialisation lifecycles and business models require adaptation in the 4IR, which will aid successful business for a knowledge management (KM) consulting firm. The study focussed on conceptualising and developing a commercialisation lifecycle (CLC) for a KM consulting firm in the 4IR. The research objective was to conceptualise a business model canvas (BMC) and develop an IKM framework that can be used specifically by a KM consulting firm, including entrepreneurs, small businesses and professional business consulting firms in the 4IR. Literature shows that commercialisation lifecycles and business models need to change continuously, especially on the front of the 4IR. To remain competitive and sustain a healthy business, KM consulting firms will need to upskill and improve current business operations. Upskilling, changing and preparing for the 4IR, give competitive advantage over competitors. New technologies need to be embraced and harnessed to exploit the innovative capabilities and value add new technologies offer. With an improved, adapted and updated CLC and BMC in place, a KM consulting firm will be able to provide innovative services to clients, ensuring profitability. The research methodology for the study was qualitative in nature, with an inductive and exploratory approach. Grounded in the interpretivist paradigm, the inductive approach allowed the study to explore a specific phenomenon and identify themes in order to explain patterns. A conceptual framework was developed, using existing literature, to conceptualise a CLC for a KM consulting firm in the 4IR. Data was collected through content analysis and in-depth faceto- face interviews, through multi-method qualitative research. Purposive sampling was selected to determine the 4 participants for the interviews, through critical case sampling, allowing 3 participants to be interviewed and the fourth participant to be used for testing the findings of the interviews. Interviews and testing of the interviews were transcribed, coded, and categorised through the Data Analysis Spiral. Research findings, through triangulation found that the conceptualisation and development of a CLC is crucial; that the conceptualisation of a BMC is crucial; and that new services and the development of an IKM framework is crucial; which will allow a KM consulting firm, including entrepreneurs, small businesses and professional business consulting firms to be successful in the 4IR. Results showed that the CLC, the BMC, new services and the IKM framework, need... , M.Phil. (Information Management)
- Full Text:
- Authors: De Koker, Lucian Theodoric
- Date: 2018
- Subjects: Knowledge management , Industrial revolution , Artificial intelligence , Internet of things
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/415004 , uj:35021
- Description: Abstract: Current situation in business, economies and the world indicate that artificial intelligence (AI), the Internet of Things (IoT) and robotics are some of the technologies that is and will continue to have a tremendous impact on businesses, economies and everyday human life. These technologies amongst others are reshaping the global landscape and business ecosystems and the manner in which business is conducted in the fourth industrial revolution (4IR). Generic commercialisation lifecycles and business models require adaptation in the 4IR, which will aid successful business for a knowledge management (KM) consulting firm. The study focussed on conceptualising and developing a commercialisation lifecycle (CLC) for a KM consulting firm in the 4IR. The research objective was to conceptualise a business model canvas (BMC) and develop an IKM framework that can be used specifically by a KM consulting firm, including entrepreneurs, small businesses and professional business consulting firms in the 4IR. Literature shows that commercialisation lifecycles and business models need to change continuously, especially on the front of the 4IR. To remain competitive and sustain a healthy business, KM consulting firms will need to upskill and improve current business operations. Upskilling, changing and preparing for the 4IR, give competitive advantage over competitors. New technologies need to be embraced and harnessed to exploit the innovative capabilities and value add new technologies offer. With an improved, adapted and updated CLC and BMC in place, a KM consulting firm will be able to provide innovative services to clients, ensuring profitability. The research methodology for the study was qualitative in nature, with an inductive and exploratory approach. Grounded in the interpretivist paradigm, the inductive approach allowed the study to explore a specific phenomenon and identify themes in order to explain patterns. A conceptual framework was developed, using existing literature, to conceptualise a CLC for a KM consulting firm in the 4IR. Data was collected through content analysis and in-depth faceto- face interviews, through multi-method qualitative research. Purposive sampling was selected to determine the 4 participants for the interviews, through critical case sampling, allowing 3 participants to be interviewed and the fourth participant to be used for testing the findings of the interviews. Interviews and testing of the interviews were transcribed, coded, and categorised through the Data Analysis Spiral. Research findings, through triangulation found that the conceptualisation and development of a CLC is crucial; that the conceptualisation of a BMC is crucial; and that new services and the development of an IKM framework is crucial; which will allow a KM consulting firm, including entrepreneurs, small businesses and professional business consulting firms to be successful in the 4IR. Results showed that the CLC, the BMC, new services and the IKM framework, need... , M.Phil. (Information Management)
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An intellectual capital-based mass media analysis framework designed for reputational capital growth
- Authors: Pienaar, Jaco Johannes
- Date: 2019
- Subjects: Fees Must Fall Movement (South Africa) , Intellectual capital - South Africa , Financial service industry - South Africa , Universities and colleges - South Africa - Finance
- Language: English
- Type: Doctoral (Thesis)
- Identifier: http://hdl.handle.net/10210/422208 , uj:36020
- Description: Abstract: Intellectual capital, which includes inter alia human capital and reputational capital, are key drivers of an organisation’s potential success. Mass media has the potential to positively or negatively impact intellectual capital. It has been found in the literature that intellectual capital can be measured to analyse mass media by means of linking systems thinking and learning organisation at the conceptual level of investigation. The research gap that has been identified for this study is the actual measurement, through a structured framework, that drives reputational capital and its growth. To this end, the research question is as follows: How does a systems thinking approach elevate the interconnected nature of Intellectual Capital and Mass Media to the level of Reputational Capital growth? Developing a framework to measure intellectual capital and mass media’s interconnected nature is increasingly important in the current economic environment. A pragmatic, mixed methods approach is used to answer the research question. Within this pragmatic, mixed methods approach abductive reasoning is applied. This suggests, similar to theory surrounding quantum logic, that various answers are possible for questions, but seeks to find the simplest answer. Finding this answer relies on flexibility in quantitative and qualitative research methodologies so that the best suited methodology can be used to find the simplest answer... , Ph.D. (Information Management)
- Full Text:
An intellectual capital-based mass media analysis framework designed for reputational capital growth
- Authors: Pienaar, Jaco Johannes
- Date: 2019
- Subjects: Fees Must Fall Movement (South Africa) , Intellectual capital - South Africa , Financial service industry - South Africa , Universities and colleges - South Africa - Finance
- Language: English
- Type: Doctoral (Thesis)
- Identifier: http://hdl.handle.net/10210/422208 , uj:36020
- Description: Abstract: Intellectual capital, which includes inter alia human capital and reputational capital, are key drivers of an organisation’s potential success. Mass media has the potential to positively or negatively impact intellectual capital. It has been found in the literature that intellectual capital can be measured to analyse mass media by means of linking systems thinking and learning organisation at the conceptual level of investigation. The research gap that has been identified for this study is the actual measurement, through a structured framework, that drives reputational capital and its growth. To this end, the research question is as follows: How does a systems thinking approach elevate the interconnected nature of Intellectual Capital and Mass Media to the level of Reputational Capital growth? Developing a framework to measure intellectual capital and mass media’s interconnected nature is increasingly important in the current economic environment. A pragmatic, mixed methods approach is used to answer the research question. Within this pragmatic, mixed methods approach abductive reasoning is applied. This suggests, similar to theory surrounding quantum logic, that various answers are possible for questions, but seeks to find the simplest answer. Finding this answer relies on flexibility in quantitative and qualitative research methodologies so that the best suited methodology can be used to find the simplest answer... , Ph.D. (Information Management)
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A knowledge management strategy for a multinational telecommunications company
- Authors: Mahlangu, Thabo George
- Date: 2019
- Subjects: Knowledge management , Telecommunication - Management , Industrial management
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/451525 , uj:39792
- Description: Abstract: The knowledge economy refers to a system in which the economy’s growth and the creation of employment are primarily based on knowledge intensive activities. It is the economy that creates knowledge, disseminates and uses knowledge in order to enhance knowledge production for economic growth and development. The existence of a knowledge economy provides more reasons for organisations to have knowledge management strategy. A knowledge management strategy is an approach which details how an organisation intends to manage its information and knowledge better for the benefit of the employees and all stakeholders. While there has been a shift from an industrial economy to a knowledge economy, many organisations do not have a knowledge management strategy which enables them to manage their knowledge effectively and use it to benefit themselves. There are mainly two knowledge management strategies, and these are the personification and the codification strategies. The personification strategy uses people to people methods to exchange knowledge and the codification strategy uses a system where the knowledge is documented, retrieved and shared with other people... , M.Com. (Business Management)
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- Authors: Mahlangu, Thabo George
- Date: 2019
- Subjects: Knowledge management , Telecommunication - Management , Industrial management
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/451525 , uj:39792
- Description: Abstract: The knowledge economy refers to a system in which the economy’s growth and the creation of employment are primarily based on knowledge intensive activities. It is the economy that creates knowledge, disseminates and uses knowledge in order to enhance knowledge production for economic growth and development. The existence of a knowledge economy provides more reasons for organisations to have knowledge management strategy. A knowledge management strategy is an approach which details how an organisation intends to manage its information and knowledge better for the benefit of the employees and all stakeholders. While there has been a shift from an industrial economy to a knowledge economy, many organisations do not have a knowledge management strategy which enables them to manage their knowledge effectively and use it to benefit themselves. There are mainly two knowledge management strategies, and these are the personification and the codification strategies. The personification strategy uses people to people methods to exchange knowledge and the codification strategy uses a system where the knowledge is documented, retrieved and shared with other people... , M.Com. (Business Management)
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