Managing tipping practices : its impact on relationships in restaurants
- Authors: Ngindana, Unothando
- Date: 2020
- Subjects: Tipping , Restaurants - Employees , Food service employees
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/475861 , uj:42941
- Description: Abstract: Tipping is a widely known social norm in South Africa, particularly in Johannesburg. Some customers and news reporters have noted the differences in how different tipping practices are managed in restaurants. The study was inspired by the news reports on waitrons' dissatisfaction with the management of the tipping practice in the restaurants where they worked and sought to determine the impact of managing tipping practices on work relationships. This was achieved by looking into the different tipping practices of ten restaurants in Johannesburg, how managers interpret the Sectoral Determination 14 regarding tipping practices, and lastly, how various tipping practices affect the relationship between the manager and the waitron... , M.A. (Social Impact Assessment)
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Consumer tipping : a study of the car guarding industry
- Authors: Saunders, Stephen G. , Petzer, Danie J.
- Date: 2009
- Subjects: Tipping , Service quality , Car guards
- Type: Article
- Identifier: uj:6226 , ISBN 1-86308-158-5 , http://hdl.handle.net/10210/5316
- Description: The act of guarding a car at a public parking space is a common service offered by "car guards" in Southern Africa. The car guard normally relies solely on tips in return for the service given. The objective of this research study is to better understand the predictors of consumer tipping decisions. More specifically this study examines, from a consumer decision making perspective, the role that service quality, personal norms and social norms play in determining a consumers' decision to tip car guards. The results showed that service quality and personal norms were significant predictors of tip size, while social norms are not significant predictors of tip size. The study discusses the theoretical and practical implications of these findings.
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