A strategic approach to quality assurance in occupationally-directed education, training and development in South Africa
The management of the quality assurance of school based assessment at a national level in South Africa
- Authors: Poliah, Rufus Rajaharam
- Date: 2011-06-22T10:19:00Z
- Subjects: School-based assessment , Education standards evaluation , Educational tests and measurements , Quality assurance
- Type: Thesis
- Identifier: uj:7092 , http://hdl.handle.net/10210/3688
- Description: D. Phil. , School based assessment (SBA) or continuous assessment (CASS) as it is often referred to, includes all forms of assessment conducted by the teacher, at the classroom level, which are then collated for summative judgment purposes to feed into the exit point assessment result. Internationally there has been a search for more authentic forms of assessment and South Africa has also explored alternative forms of assessment so that the final assessment is not dominated by a once-off external summative examination. SBA was officially introduced as part of the assessment regime for the award of the Senior Certificate, in the South African education system, in 2001 and has subsequently been included as part of the assessment requirement for the National Senior Certificate (NSC) that replaced the Senior Certificate, in 2008. As much as SBA allows for a broader form of assessment of learning, it reduces the reliability of assessment and claims have been made that it impacts on the public confidence and credibility of the certificate. This is as a result of assessment now being conducted by teachers in the classroom, who are poorly equipped to implement SBA. Umalusi, the Quality Assurance Council, responsible for the final standard and quality of exit assessment has raised concerns about the reliability of SBA and therefore, to guard the credibility of the Senior Certificate and the National Senior Certificate, the Council has statistically moderated the SBA marks using the examination marks as a benchmark. This form of moderation has been regarded as not being the most appropriate, since it undermines the essence and purpose of this form of assessment. Therefore this study attempts to review the current form of quality assurance of SBA as it is implemented across all provincial education departments (PEDS), so as to develop an improved model for the quality assurance of SBA. In order to adequately contextualise the study, two of the key components of this study, that is, school based assessment (SBA) and quality assurance, were explored in detail in chapter two of the study. This chapter also evaluated the strengths and weaknesses of SBA, and then focused on the implementation and management of SBA in South Africa, its current status and challenges. The major challenges facing the South African schooling system, with regard to SBA, relate to: (a) the lack of a clear understanding of the specific purpose of SBA; (b) the policies, structures and processes for the implementation of SBA are grossly inadequate; (c) the reliance on statistical moderation of SBA has resulted in a lack of motivation to improve the quality of SBA; and therefore there is a need for creative thinking to ensure fairness in SBA.
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Managing projects with special focus on quality
- Authors: Duma, Jaison
- Date: 2012-02-28
- Subjects: Project management , Quality control , Quality assurance
- Type: Thesis
- Identifier: uj:2081 , http://hdl.handle.net/10210/4428
- Description: M.Phil. , A project is successful if it is finished on time, to cost and to quality. Time and cost are relatively easy to understand and measure, however it is not easy to measure quality during the project life cycle. In spite of quality being stated as one of the major criteria of project success, appropriate attention to this is not always given in the context of projects. There are several possible definitions of good quality on a project. A project is said to be of good quality if the project's outcome has the following : • Meets the specification • Is fit for purpose • Meets the customer's requirements • Satisfies the customer. Projects based organisations design and build complex items/systems such as aircraft or locomotives in relatively low volumes, or design and construct bridges, processing plants, that are unique, and once-off projects. Products such as aircraft have extended working lives, therefore after-sales support such as maintenance, servicing and upgrading are more important than for product-based organisations. A great proportion of management and engineering effort is therefore absorbed by such support functions. In projects more effort goes into design and production or construction engineering compared with product based organisations. According to Carruthers  "Very often projects that have been successfully completed within nominal scope, time and cost from the project manager's point of view turn out to be failures in the long term because of operational, product quality and/or marketing problems. The positive or negative influence of quality lasts long after 'cost successes' or 'schedule compliance' have been discounted or even forgotten." Examples of projects, which failed due to what the author regards as 'poor quality', will be discussed at the end ofthis dissertation (i.e. in chapter five).
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The ISO 9001: 2008 standard's contribution towards the delivery of mail at the South African Post Office
- Authors: Nthite, Lesego
- Date: 2012-11-06
- Subjects: South African Post Office , Total quality management , ISO 9000 standard (9001:2008) , Quality assurance , Postal service standards
- Type: Thesis
- Identifier: uj:7357 , http://hdl.handle.net/10210/8113
- Description: M.Tech. , The South African Post Office or SAPO is the national postal service of South Africa and is owned by South African government. It employs 17000 people and operates more than 2400 postal outlets throughout the country. The history of SAPO can be tracked back to over 500 years. In 1994 South Africa was readmitted to the universal union following the end of apartheid. SAPO currently operates under a 25 year license granted by the Independent Communication Authority of South Africa (ICASA) and in terms of this must provide a universal service to all citizens of the country. The monthly service delivery performance target as set out by the postal regulator (ICASA) is 98%. With the current pressures of having to deliver services according to the license agreement with the regulator, it becomes imperative that SAPO has to improve its business process in order to enable it to meet and exceed set delivery standards with the aim of satisfying its customer’s needs. Throughout the 1990’s the South African Post Office (SAPO) has been offering communication system that was used even before cell phones were introduced and it is still one of the communications channels (SAPO history). As a result there has been increased interest in the application of total quality management (TQM) principles. The emergence of the revised ISO 9000 standard (9001:2008) now permits the South African Post Office gain advantages to improve their performance in a manner that can be measured and monitored precisely.
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Capacity management and its application within travel clinics
The impact of service quality on FFO1, FFO2 and FFO3 fast food outlets in Johannesburg Central, South Africa
- Authors: Akilimalissiga, Save
- Date: 2016
- Subjects: Fast food restaurants - Customer services - South Africa , Food industry and trade - Quality control , Customer services - Management , Quality assurance
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/233094 , uj:23790
- Description: M.Tech. (Operations Management) , Abstract: This study focuses on and explores the concept of service quality and its impact on the repurchasing behaviour of customers in FFO1, FFO2 and FFO3 fast food outlets in Johannesburg Central. Service quality, customer satisfaction and retention are viewed as important concepts that fast food outlets in particular need to comprehend in order to compete with other fast food brands in the fast food industry. However, these fast food outlets permanently fall short of meeting customers’ requirements and understanding their behaviour after service delivery. It is therefore vital for these fast food outlets to know how to measure service quality from their customers’ perspective, since it is essential to customer satisfaction and consequently to repeat purchases. Objective/purpose – the research investigated the impact that service quality has on the behaviour of customers for future purchases in regard to perceived service from FFO1, FFO2 and FFO3 fast food outlets. Purposefully, the study tracked down how customers perceive service quality and whether they are satisfied or not, and evaluated the effect of that result to determine customer behaviour for future purchases. Research question – the research was undertaken in accordance with two research questions: How do customers perceive service quality in FFO1, FFO2 and FFO3 outlets? Additionally, does satisfaction inspire customers to repeat purchases? Methodology/design/approach – A self-completion questionnaire was established from both SERVQUAL (Perceptions vs Expectations) and repurchasing behaviour concepts. The research required a quota sampling. Thus, a total of 119 questionnaires were distributed to respondents, with 47 questionnaires in FFO1, 38 questionnaires in FFO2 and 34 questionnaires in FFO3 outlets in Johannesburg Central. Data obtained was analysed with Statkon’s consultancy and statistical tools were applied to analyse whether perceived service quality leads to repeating purchases. Findings – Composite analysis indicated a disparity between customers’ perceptions and expectations. The overall service quality of the three combined fast food outlets using the SERVQUAL instrument resulted in a negative gap average of -0.6174, which indicates that customers’ expectations exceed perceptions. This suggests that customers are not satisfied with the service received. This result was also linked to the...
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Implementation of quality assurance practices and effectivess of road construction industry : a case of South African local municipalities
- Authors: Nyakala, Stephen , Vermeulen, Andre , Pretorius, Jan-Harm , Munyai, Thomas
- Date: 2017
- Subjects: Quality assurance , Processes , South Africa
- Language: English
- Type: Conference proceedings
- Identifier: http://ujcontent.uj.ac.za8080/10210/383301 , http://hdl.handle.net/10210/249291 , uj:25934 , Citation: Nyakala, S. et al. 2017. Implementation of quality assurance practices and effectivess of road construction industry : a case of South African local municipalities.
- Description: Abstract: The road construction industry in South Africa suffers from major inefficiency, poor strategic planning and poor quality of infrastructure. Data from Small and Medium Enterprise (SME) emerging contractors and local government suggest that projects suffer from 30.1 percent to 39.4 percent inefficiency, lack of strategic planning and poor quality of rural road building. Inadequate planning and management control has been identified as a major source of inefficiency. The objective of this paper is to discuss and analyse the difficulties and inadequacies of quality assurance processes and to use the findings of the research to recommend how the quality assurance processes can be implemented to improve efficiency. This paper sought to develop a system that explains the rural roads construction projects in South Africa. A quantitative research approach was adopted using the survey method in which a questionnaire was administered to 160 randomly selected project/construction managers, architects, quantity surveyors, client/managers and administrators of a South African local government department. Descriptive statistics were analysed using frequencies, percentages, arithmetic mean and standard deviation, whilst Pearson correlation was used to measure the strength of the relationships and confirmatory factor analysis...
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Can student and staff involvement in quality assurance and promotion be achieved in the health sciences through mhealth and e-learning? a conceptual platform design
- Authors: Noorbhai, H.
- Date: 2020
- Subjects: mHealth , E-learning , Quality assurance
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/455201 , uj:40280 , Citation: Noorbhai, H. 2020. Can student and staff involvement in quality assurance and promotion be achieved in the health sciences through mhealth and e-learning? a conceptual platform design. , DOI: https://dx.doi.org/10.20853/34-5-4254
- Description: Abstract: With the new generation of health professionals, some skills such as diagnosing and treating an array of diseases has become complex and challenging. These health professionals also seem to portray other transferrable skills which can be embedded with future curricular through the use of e-learning. It has been reported that universities have a responsibility and an opportunity to effectively prepare future health professionals to address health related issues with evolving changes within the healthcare landscapes through enhanced student involvement. Practical activities based on local institutional creativity and regional issues can reinvigorate the links between clinical practice and the health of people, through quality assurance and promotion. One form of a practical activity that can be identified is through the use of e-learning and technology. Over the last decade, developments in e-learning and technologies are creating the groundwork for health sciences education. There may be a similar trajectory within the health sciences domain where both health sciences students and qualified health professionals frequently use their mobile phones when consulting with patients. Given the diversity of e-learning methods, there are many ways to carry out such an evaluation. However, the current literature shows us that we have yet to reach any form of consensus about which indicators to evaluate. There is a greater need for an evaluation tool or platform that is properly constructed, validated and tested within the health sciences, that can also be used to enhance student involvement and quality assurance. Given the limited success rate of e-learning within the health sciences field, this article aims to fill this gap by proposing how such an mHealth and e-learning methodology for a platform can be evaluated and established, to optimise learning (for students and academic staff), student involvement, quality assurance and healthcare (for patients) in South Africa.
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