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An analytical instrument to measure the status of an organisation business process capability

  • Authors: Vermeulen, Andre
  • Date: 2013-05-30
  • Subjects: Organizational effectiveness - Measurement
  • Type: Thesis
  • Identifier: uj:7568 , http://hdl.handle.net/10210/8431
  • Description: D.Phil. (Engineering Management) , This research has its roots in Engineering Management, where the premise of improving and managing efficiency, effectiveness, productivity and quality is the most common and accepted source of organizational excellence and performance. This dissertation addresses a new paradigm for competitive advantage – business processes capability. The notion of capability is first and foremost the primary differentiator of organisational competitiveness ensuring sustained long-term prosperity. The title of this dissertation is essentially imperative of every organisation functioning within the competitive domain to obtain business process capability. Where organisational capability and performance were traditionally considered antonymous, the assimilation of these two notions is fundamental to the assurance of long-term organisational prosperity. Organisations are required, now more than ever, to grow and ensure that optimisation is achievable through well-defined systems and supporting business processes. Organisations need to understand operational and individual business processes as well as their strategic impact they have on the entire supply network. The key to successful process decisions requires taking the following into consideration (a) the best fit for the situation (b) optimisation of one process at the expense of another, (c) processes are building blocks that create a total business value chain which include the cumulative phases of business processes affecting output, customer satisfaction and competitive advantage, (d) there is no distinction between any processes in the value chain either performed by internal or by outside suppliers, and (e) that managers must pay attention to interfacing all processes ensuring cross-functional coordination.
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CEO pay-performance sensitivity in the South African context

The FirstRand Founders’ story : exploring synergistic relationships

  • Authors: Fourie, Christel
  • Date: 2016
  • Subjects: First National Bank of Southern Africa , Performance - Management , Banks and banking - South Africa , Organizational effectiveness - Measurement
  • Language: English
  • Type: Doctoral (Thesis)
  • Identifier: http://hdl.handle.net/10210/82418 , uj:18955
  • Description: Abstract: The study explores and describes the FirstRand founders’ efforts and influence in how a business success story unfolded. The research is driven by a desire to understand what made this story. FirstRand is one of South Africa’s largest and foremost financial services groups. The group is made up of world-class companies such as Rand Merchant Bank, First National Bank and WesBank. Hallmarks of all its companies, present and past, include a track record of innovation, strong values and an ownermanager philosophy. The group’s entrepreneurial history can be traced back to 1977 and the founding partnership of GT Ferreira, Laurie Dippenaar and Paul Harris. Over several decades the founders, together with a stable management team, built the group through a series of strategic acquisitions and mergers. The research question was formulated as: What did the three founders contribute individually and collectively to FirstRand’s success? Accordingly, a qualitative mode of enquiry was adopted and a case study design applied. The data were collected through semi-structured interviews with the founders and key role players such as chief executives, supplemented with other data sources. Data were analysed using narrative analysis. The goal was to describe the research setting comprehensively so as to enable readers to see the case study as the writing of history. The researcher’s insights clustered into four main interpretation themes: firstly, the founders’ partnership and complementarity as a success factor, secondly, how leadership worked in the founders’ eyes, thirdly, the founder-leaders as architects of culture formation and fourthly, how the founders created the conditions for emergence. What these insights mean was explored in the section on sensemaking by drawing links to theory that offer plausible perspectives on the FirstRand story. The study’s findings are relevant in revealing theories-in-use from three of the most highly regarded business leaders. There is no similar example to be found. The study’s key contribution is of a theoretical nature. The researcher’s overall impressions point to the founders having contributed a significant leadership and culture perspective that was lived and time-tested over more than three decades. Herein lie the true value-add and uniquely original contribution from this study. In addition several practical and life lessons came to the fore with possible application to readers’ own situations. The... , D.Phil.
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The impact of mergers and acquisitions on the corporate performance of South African listed companies in the financial sector

  • Authors: Musvasva, Josia
  • Date: 2014-06-10
  • Subjects: Consolidation and merger of corporations - South Africa , Consolidation and merger of corporations - Economic aspects - South Africa , Consolidation and merger of corporations - South Africa - Finance , Organizational effectiveness - South Africa , Organizational effectiveness - Measurement
  • Type: Thesis
  • Identifier: uj:11439 , http://hdl.handle.net/10210/11135
  • Description: M.Com. (Financial Management) , Mergers and acquisitions (M&A) is a thoroughly researched area in finance. However, some basic concerns still remain unresolved such as the measurements of corporate performance post M&A (Agrawal, Jaffe & Mandelker, 1992:1605. In this study, the impact of M&A on corporate performance of South African listed companies in the financial sector was investigated. The primary goal was to determine if corporate performance post M&A does actually change. Share price studies have had little success in relating the gains in equity value of M&A to improvements in subsequent corporate performance (Healy, Palepu & Ruback, 1992:136). Therefore, an accounting study approach was applied to determine if corporate performance changes post M&A. The accounting study utilised a quantitative approach that follows a quasi-experimental research design. This involved statistical testing to examine the accounting data of companies before (pre-testing) and after (post-testing) the M&A, to determine a change in corporate performance. Accounting ratios were applied as performance indicators and consisted of: inflation adjusted return on assets, inflation adjusted return on equity, operating profit margin and return on capital employed. None of the performance indicators indicated a statistical significant change between pre and post M&A performance. It was concluded that the sample of financial companies that engaged in M&A did not experience a significant change in corporate performance within their first financial year post M&A.
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Variables influencing human resource performance management in the Ministry of Health and Child Care in Zimbabwe

  • Authors: Chiware, Mervis
  • Date: 2021
  • Subjects: Performance - Management , Organizational effectiveness - Measurement , Civil service - Zimbabwe - Personnel management , Child care - Zimbabwe
  • Language: English
  • Type: Masters (Thesis)
  • Identifier: http://hdl.handle.net/10210/485140 , uj:44087
  • Description: Abstract: This study is a qualitative presentation of Human Resource Performance Management (HRPM) practices that have been in use in Zimbabwe; in particular, in the Ministry of Health and Child Care (MOHCC) to improve the performance of the public sector. The study examines the effectiveness of performance management (PM), performance appraisal (PA) and result-based management (RBM) systems to assess performance in the MOHCC in Zimbabwe. A qualitative research approach was used, and a triangulation of methods was applied in terms of the data collection and analysis to the recommendations of the study. The study found that despite the implementation of PM measures, the performance of the MOHCC has continued to deteriorate due to various challenges. These challenges include a lack of staff support, a lack of political support, and inadequate training for employees. The thesis proposed an analytical performance management framework to be used at the political, policy, organisational, departmental, individual and stakeholder levels to guide the implementation and institutionalisation of a PMS. The study contributes to current knowledge of PM as a professional and applied discipline in the public sector. , D.Phil. (Public Management and Governance)
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