The need for process-aware knowledge management systems in South Africa
- Authors: Mabe, Kagiso
- Date: 2018
- Subjects: Knowledge management , Knowledge management systems , Benefits
- Language: English
- Type: Conference proceeding
- Identifier: http://hdl.handle.net/10210/289418 , uj:31401 , Citation: Mabe, K. 2018. The need for process-aware knowledge management systems in South Africa.
- Description: Abstract: This study had as an aim to identify whether there is a need for process-aware knowledge management (KM) systems in South Africa. The research question that had to be answered was: Is there a need for process-aware knowledge management systems in South Africa? As such, the study focused on the benefits of KM systems, whether there is a need for processaware KM systems, as well as the challenges associated with implementing KM systems in the context of the South African environment. The methodological choice utilised was the mono-method qualitative, which according to Azorín and Cameron (2010), refers to the use of either quantitative or qualitative methods. As such, qualitative means were used as a tool to examine the main objective: To determine whether there is a need for process-aware KM systems to be implemented in South African organisations. In tackling the objectives, a literature review was used together with nonstandardised, semi-structured interviews of 5 participants working at a knowledge management consulting firm. In the end, it was found that South Africa is still in the first stage of KM, which is the initiation stage. This stage mainly focuses on increasing awareness of the field. This suggests that South African organisations are at a stage where introducing a system has more to do with how people will react to it as opposed to what the system does. Another key finding was that the attitude of people is more important than implementing a system. At this early stage of KM in South Africa, a KM system is regarded as only an enabler, meaning, it does not matter what system you implement, should people not use it or should they reject it, then organisations would have wasted resources in implementing the system. As such, it is more important to have measures in place that encourage positive attitudes towards any system that is implemented. A system being process-aware has little effect on the success of the system.
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Knowledge sharing via enterprise intranets – asking the right questions.
- Authors: Van der Walt, C. , Van Brakel, P.A. , Kok, J.A.
- Date: 2004-06
- Subjects: Knowledge management , Intranets , Enterprise culture , Knowledge management systems
- Type: Article
- Identifier: uj:5714 , http://hdl.handle.net/10210/3408
- Description: The corporate intranet is a common feature of both public and private sector enterprises today. It has been found that once the infrastructure and architecture are in place, the real challenge for enterprises is to get users to contribute their own knowledge willingly and to use that of others. The culture of the enterprise needs to promote it. To stay competitive, enterprises need relevant and current knowledge from a variety of sources to allow them to innovate and create new knowledge and consequently new products or solutions for their clients. The enterprise intranet could be the ideal tool to make this possible. For effective knowledge sharing to take place, a knowledge sharing culture and proper knowledge sharing tools and facilities are required.
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