An assessment of the implementation of Green Public Procurement in the City of Johannesburg Metropolitan Municipality
- Authors: Mutenda, Ernest Kanakana
- Date: 2019
- Subjects: Sustainable development - South Africa - Johannesburg , Johannesburg (South Africa). Metropolitan Council
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/413074 , uj:34786
- Description: M.Tech. (Operations Management) , Abstract: Green Public Procurement (GPP) is emerging as one of the mitigation plans against climate change globally. It is already a proven concept in countries such as Austria, Denmark, Finland, Germany, Netherlands, Sweden and UK. South Africa is trailing in the implementation of GPP especially in local government. This study was undertaken to assess the implementation of GPP in the CoJ since it has included a high-level statement with reference to GPP in its supply chain management (SCM) policy despite the fact that it does not have a strategy, framework or guidelines on GPP implementation. The main aim of the research was to establish factors that might be contributing towards the non-implementation of GPP practices in the CoJ municipality and to provide recommendations to the city’s council for adoption. To determine factors that might be contributing to non-implementation of GPP, a quantitative research method was utilised to collect data from 100 targeted procurement staff using a survey instrument to assess the knowledge and understanding of GPP. The study collected data on the following factors: cost of green products, management practices, training and awareness and bid specification. The data collected was analysed using the latest IBM SPSS® software for descriptive and inferential statistics. The results indicated that the cost of green products, management practices together with training and awareness were significant factors for implementation of GPP at 5 percent level of significance. It was observed during the study that most of the employees including senior management were not aware of the concept of GPP and this was delaying the implementation of GPP practices in the CoJ.
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Customer expectations, perceptions and satisfaction with water services delivery by the City of Johannesburg
- Authors: Manzini, M.G.
- Date: 2015
- Subjects: Consumers - South Africa - Johannesburg , Customer services - South Africa - Johannesburg , Water-supply - South Africa - Johannesburg , Johannesburg (South Africa). Metropolitan Council
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/55386 , uj:16286
- Description: Abstract: The study examines customers’ expectations, perceptions and level of satisfaction with water service provision in the City of Johannesburg municipality. The study also assessed level of customers’ knowledge and awareness with regards to water services provision as well as their, involvement in municipality’s service delivery planning processes. Using the mixed method approach, i.e. quantitative and qualitative methods, data was collected from residents of three of the City of Johannesburg regions as well as from government officials. The sample size consisted of 161 respondents and six participants for the quantitative and qualitative approaches respectively. A questionnaire adapted from SERVQUAL instrument was used to collect the quantitative data while an interview protocol was used to collect qualitative data. Descriptive and inferential (Pearson correlation and T-test) statistics were the main statistic tool used for analysing the quantitative data while thematic analysis was used to analyse the qualitative data. The results of the qualitative study show that in relation to the planning process for water services provision, there is felt need to involve customers more. The findings showed that the City of Johannesburg does not strictly follow the prescriptions of Water Services Act in developing Water Services Development Plans (WSDP) more so when it comes to customer participation. It was also revealed that the WSDPs are sometimes approved by Council without adequate public contribution and Department of Water and Sanitation (DWS) comments. The quantitative findings show that customers were generally satisfied in water services provision. However, the results also show that customer expectations on water services quality exceed perceptions in all three regions under study, indicating a service quality gap. The differences between expectations and perceptions were found to be statistically significant. Furthermore, results showed no strong evidence of expectations being related to participation in municipality’s service delivery processes. Perceptions were however found to be largely related to participation. No evidence was found of strong relationship between overall satisfaction and expectations. Perceptions were however found to be strongly related to overall satisfaction. In addition customers’ knowledge on water service provision was found not to be strongly related to perceptions. Increased efforts aimed at gathering customers’ views are recommended as it is likely to help ensure that management decisions are based on better informed positions that are linked to... , M.Com. (Business Management)
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Evaluation of the City of Johannesburg's proposed second economy policy's results in the green economy and informal security sectors
- Authors: Mthombeni, Paseka
- Date: 2014
- Subjects: Johannesburg (South Africa). Metropolitan Council , Economic development - South Africa - Johannesburg , Informal sector (Economics) - South Africa - Johannesburg , Watchmen - South Africa - Johannesburg - Economic conditions
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/84043 , uj:19173
- Description: Abstract: The Department of Economic Development (DED) within the City of Johannesburg (C0J) implemented two policy projects linked, to its proposed second economy policy. This study evaluated whether in its attempt to formalise the second economy the CoJ second economy policy empowered or further disempowered the participants of the security and green economy sectors of the second/informal economy. Empowerment in the context of this dissertation was based on the Alsop, Bertelsen and Holland's (2006:15) methodology which states that tracking the differences in capabilities that disallow individuals or groups the ability to make transforming choices enables social research to measure how the environment (policy measures, by—laws etc.) can either empower or disempower the actors. A literature review of the second economy provided background both in South Africa and the rest of the world. The review also addressed how the definition of the second economy varies as policy makers often define it according to the state of the informal economy in their policy landscape. The debate regarding the use of the word "second" as opposed to "informal" was relooked, it was concluded that the terms could be used interchangeably as they were both based on the "dualistic" approach that is prevalent in all economies. Chapter two also highlighted the advantages of the second economy regards to job creation and, economic growth. The results from the green economy waste pickers and car guard security questionnaires were used to measure whether the policy interventions that were developed by the CoJ for each sector empowered or disempowered the participants of the sector. In total; 10 waste pickers were interviewed, including 5 from the Johannesburg CBD (Carr Street) and 5 from the Waterval district which is where the separation at source programme was piloted. In the car guarding sector 5 respondents were interviewed before and after the implementation of the ACE parking system pilot in Braamfontein.... , M.A. (Public Management and Governance)
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The use of alternative service delivery mechanisms within the City of Johannesburg Metropolitan Municipality
- Authors: Maseko, Njabulo
- Date: 2018
- Subjects: Internet in public administration - South Africa - Johannesburg , Municipal services - South Africa - Johannesburg , Municipal government - South Africa - Johannesburg , Johannesburg (South Africa). Metropolitan Council
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/272223 , uj:28969
- Description: M.A. (Public Management and Governance) , Abstract: Municipalities are at the forefront of grassroots service delivery, and therefore have to be responsive to the needs of the public, which implies responding to requests and queries in a timely manner. Without an effective ICT system in place, it is extremely difficult for officials to respond to every citizen who has a query, comment or suggestion. Conducting day-to-day operations on this level will be facilitated by the use of ICT systems and tools. This study therefore aims to provide a conceptual framework gained from the relevant literature in an effort to explain the issues, concerns, challenges and solutions on introducing e-government as an alternative service delivery initiative to create smart cities. The study contextualises the use of e-government in the City of Johannesburg Metropolitan Municipality, thereby aiming to make this key South African metropolitan municipality a ‘smart city’ with better service delivery. The researcher utilised a mixed-method study that has its origin in the qualitative and quantitative research approaches. The research is qualitative (exploratory) and quantitative (descriptive) serving the purpose of providing exploration and description of concepts and the intended impact that was highlighted in the study. The primary objective of research is to ascertain knowledge. There are two related purposes of research, namely, to explore and discuss in order to be predictive and to accomplish the outcomes of the research questions that were formulated. This research utilised the case study approach and selected the City of Johannesburg Metropolitan Municipality (hereafter referred to as City of Johannesburg) as it is a case study. The study utilised both primary and secondary sources of information. The primary data was collected through interviews and questionnaire survey. The secondary information was collected by means of a careful literature review. A triangulation of data was considered to analyse the information obtained through primary and secondary sources, thus leading to un-obtrusive information for the study. Triangulation was also utilised to strengthen validity and reliability in the research process. Through triangulation the qualitative and quantitative data was collected to corroborate findings...
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