A holistic framework for successful sponsoring IT projects from an IT governance persepective
- Authors: Letchtman, Elazar
- Date: 2008-04-23T10:39:40Z
- Subjects: Information technology , South Africa , ICT governance , Information communications technology
- Type: Thesis
- Identifier: uj:8588 , http://hdl.handle.net/10210/284
- Description: Over the past decade, research conducted for the benefit of IT project management has pointed to numerous factors that contribute to organisational project success. Support from executives and top management is often cited as an imperative factor, whilst having clear business objectives for conducting projects follows closely behind. The linchpin between the executive leadership team and project managers is the project sponsor, who is in a position to directly contribute to the two aforementioned project success factors. The precise responsibilities of the sponsor, however, remain relatively poorly defined. As a result, it is important to focus on this very important role and provide those who are in this position with a set of activities that would facilitate greater project success. Further to this, the corporate governance scandals of the past few years and the consequent publication of relevant acts of legislation and governance standards has forced top management to become more interested in the conduct of their organisation’s portfolio of projects. This research study therefore addresses both the formal and informal aspects of the role of the project sponsor and has provided guidance to organisations and professional associations in defining the role and responsibilities of the project sponsor within a corporate governance framework. The first goal was therefore to establish a holistic corporate governance framework that encompasses the roles of IT and project management in the organisation. By doing so, executives are given a road map that aligns all IT projects with organisational strategy and a means to facilitate greater internal control over all IT project-related activities. This was developed by identifying the relevance and implications that recent corporate scandals around the world have had on IT and project management in general. This then led to combining COBIT (which is an IT governance Abstract ii framework) and a new project governance framework (known as the PG framework) to form a corporate governance framework. This is followed by the development of a generic project sponsorship competency framework that provides organisations with a benchmark that assesses whether an individual is appropriately suited for the role of sponsoring an IT project. Both frameworks provide a means to facilitate better strategic alignment and internal control of all IT project-related activities, and thus contribute to the improvement of IT project management capability within the organisation. , Labuschagne, L., Prof.
- Full Text:
Information overload in the South African banking industry
- Authors: Burger, Elsa
- Date: 2008-05-14T10:48:05Z
- Subjects: Information resources management , Information technology , Electronic mail systems , Business communication , Banks and banking information resources
- Type: Thesis
- Identifier: uj:7230 , http://hdl.handle.net/10210/387
- Description: At present, the average employee is being bombarded with an ever-increasing number of messages information on his/her company, its products and services, as well as information on its strategy all flooding in from a myriad of sources, including internal vehicles such as e-mail, the intranet, management memoranda, internal publications, as well as the external media, such as the Internet, the local newspaper, television news and national business and industry magazines. The term “information overload” is usually understood to present a state of affairs where an individual’s efficiency in using information in his/her work is hampered by a surplus amount of relevant and potentially useful information available to him/her. The principal aim of this study, therefore, is to establish the extent and impact of information overload on the knowledge worker in the banking industry, with special reference to the part that e-mail technology plays in the creation of such overload. Broadcasting, the telephone and the Internet have revolutionised the way in which workers communicate around the globe. Electronic-messaging systems such as e-mail have become the medium of choice in many organisations, and hold significant and valuable business data, information and knowledge. These systems have had a profound impact on the way in which personal and business communications are effected in the office. With e-mail having acquired mission-critical status, a number of concomitant circumstances and consequences have arisen that present organisations, such as banks, with a variety of challenges, among which • the impact on employees’ productivity, owing to the time spent on e-mailing activities • employees’ attitudes towards e-mail • compliance with corporate policies, such as those policies governing electronic communication and computer use • surveillance and monitoring of e-mail • the quest for finding formal archiving solutions. , Prof. C.W. Rensleigh
- Full Text:
An engineering management framework for information technology projects in South Africa
- Authors: Malan, Andre
- Date: 2008-06-19T10:01:48Z
- Subjects: Engineering management , Information technology , Project management
- Type: Thesis
- Identifier: uj:2974 , http://hdl.handle.net/10210/639
- Description: Globally, the art and the science of project management (PM) have contributed in no small measure to the advances in the delivery of Information Technology (IT) based solutions. In South Africa, it has been shown that IT projects are currently, generally performed in a basic, but rapidly maturing, project management environment. In order for the organization (or project environment) to mature, certain processes must first be institutionalised. These processes are identifiable by inspection of the standards that relate to PM in general (and to IT PM in particular) and by excluding the activities that relate to specific technologies and products. The remaining processes should therefore be applied to most (if not all) IT projects in SA most (if not all) of the time. These processes were identified and used to iteratively create a Project Management Framework that assists its target market in the following ways: • Simplify and facilitate project managers' access to a common set of PM processes and tools; • Promote the usage of best practices for PM for all projects, both simple and complex; • Increase the level of assured competence project managers bring to PM endeavours; • Establish a commonality of process and standardization of terminology within PM; and • Provide a common method of project progress tracking across the enterprise. The baseline version of this Framework is presented as a web tool, based on a body of research consisting of (1) the PMBOK® Guide processes, (2) some CMMISM process areas and (3) other authoritative, non-conflicting resources. The PMBOK® Guide is tailored for a sector, time and place, resulting in a unique approach to project management. This approach aims to benefit a community and open a new focus area for research within the profession. The target market for this product are those enterprises that are seeing the need for the benefits outlined above or who realise that the first step towards process improvement is a focus on project management. These range from organizations now commencing on the project management path to those who consider “management by projects” to be a strategic option for the organizational design of the company. The case study sites where the product has been implemented include banking / retail operation, a large mining company and a financial services consultancy. , Prof. L. Pretorius Prof. J.H.C. Pretorius
- Full Text:
Information and knowledge management in support of legal research in a digital information environment
- Authors: Du Plessis, Tanya
- Date: 2009-01-08T13:03:45Z
- Subjects: Knowledge management , Information technology , Information superhighway , Digital libraries , Law libraries , Law librarians , Law firms , Legal research , Management information systems
- Type: Thesis
- Identifier: uj:14754 , http://hdl.handle.net/10210/1834
- Description: D. Litt. et Phil. , The main research question addressed by this study is whether the application of information and communication technologies (ICTs) has an effect on the practice of law, and specifically whether information and knowledge management affects the process of legal research. Various issues are considered in this regard, including what the concept of knowledge management (KM) entails in a law firm and what the current KM trends are in South African law firms. To this extent an investigation follows of the global trends in the application of ICTs for legal research purposes and what the specific applications are of KM in support of legal research. Furthermore, this study investigates how information technology applications and KM systems and strategies can support the legal research process and what the benefits of KM are to legal research. This entails a study of the unique characteristics of legal research in a digital information environment and of the challenges legal researchers face in a changing information environment. Subsequently the skills and tools that are required for effective digital legal research are discussed. This research also considers the effect the changing information environment has on the role of the legal information professional, which includes an investigation of the reasons why legal information professionals can and should support lawyers in their legal research activities. Specifically, this study considers the roles, skills and competencies of legal information professionals as knowledge managers, digital librarians and trainers of legal research skills in a changing information environment. Lastly, this study investigates whether current legal research skills training offers useful guidelines to future digital legal researchers.
- Full Text:
Developing a scaleable information architecture for an enterprise wide consolidated information management platform
- Authors: Van der Walt, Pieter Willem
- Date: 2009-01-15T13:10:59Z
- Subjects: Information organization , Management information systems , Information technology , Information audits , Information resources management
- Type: Thesis
- Identifier: uj:14794 , http://hdl.handle.net/10210/1870
- Description: D.Litt. et Phil. , This research addresses the concept of “information architecture” as a way of visualising and describing the various information assets and interaction of these assets within the organisation. The research further provides definitions of information and contextualises the information audit and information model as key tool for the information manager in establishing the information architecture. The establishment of the information architecture is illustrated through a case study within a large conglomeration of companies requiring a scaleable information architecture in order to address its information requirements. Through a process of interviews the information requirements of key decisions makers are established. These requirements are translated into an information architecture that forms the basis of support in delivering future information requirements for the company. The results of this research have been successfully implemented and now form the foundation of all future information management projects within this particular case study.
- Full Text:
The engagement of educators with computers during the uptake of Information and Communication Technology (ICT).
- Authors: Tlhoaele, Malefyane Jacobeth
- Date: 2009-02-11T08:54:28Z
- Subjects: In-service training of teachers , Computer literacy , Information technology , Ga-Rankuwa (South Africa)
- Type: Thesis
- Identifier: http://ujcontent.uj.ac.za8080/10210/376142 , uj:8133 , http://hdl.handle.net/10210/2108
- Description: M.Ed. , Die navorsingsdoel van die studie is om vas te stel hoe Intell® Teach to the Future die betrokkenheid van opvoeders met Informasie en Kommunikasie Tegnologië (IKT) beïnvloed. Opvoeders in Ga-Rankuwa het deelgeneem in die navorsing. ŉ Aantal privaatondernemings, soos Intel, het programme ontwerp ten doel om opvoeders met die integrering van IKT te ondersteun, maar onvoldoende gedokumenteerde bewyse van die invloed van privaat initiatiewe op die betrokkenheid van opvoeders met IKT bestaan. Skole in Ga-Rankuwa gebruik die IKT integreringsopleidingsprogramme van verskeie organisasies, dus is dit belangrik om die invloed van hierdie programme op die betrokkenheid van opvoeders met rekenaars te evalueer. Onderswyersopleiding in IKT integrering word beskou as die belangrikste en kritiese suksesfaktor om die tekort aan gekwalifiseerde opvoeders in IKT aan te spreek (Dawes, 1999:256). Volgens Orange en Hobbs (2000:86) om skole en opvoeders te betrek by IKT integrering, die beskikbaarheid van harde-en sagteware word as noodsaaklik beskou alhoewel die blote teenwoordiigheid van rekenaars in skole is onvoldoende om die kwaliteit van die onderwys te verander. Verdere pogings om opvoeders te betrek met IKT integrering in onderwys en leer so wel as ondersteuning is benodig. Verkeie lande gebruik verskillende strategiee van onderswyersopleiding in hierdie verband. Die navorsingmetodes is ‘n kombinasie van etnografie en ‘n gevallestudie. Waarneming, fokusgroeponderhoude en analise van dokumente is gebruik om data te versamel. Data analise het gelei tot vyf kategorieë. Die bevindinge toon aan dat Intel®, tot ‘n grote mate, die betrokkenheid van opvoeders wel beїnvloed het.
- Full Text:
Specific selective outsourcing services in the information technology (IT) industry in South Africa
- Authors: Mapetla, Palesa
- Date: 2009-03-31T09:51:14Z
- Subjects: Contracting out , Information technology
- Type: Thesis
- Identifier: uj:8288 , http://hdl.handle.net/10210/2398
- Description: M.B.A. , In the current decade, "whole of IT" outsourcing appears to be losing ground, and other options are being considered and sought, such as selective outsourcing. Every product, service, or technology has a life cycle, and although the outsourcing industry is at its maturity level, at the same time it is also going through various growth stages and still evolving with best practices. Wholesale or comprehensive outsourcing clearly seems to be on the decline. Highlights of this analysis are as follows: The whole of IT" outsourcing can be seen as a contract service agreement in which an organisation hands over the majority of IT responsibilities to an external company. These contracts are long-term agreements designed to give higher control and transparency on costs, generally with a fixed price arrangement. In the selective outsourcing model, organisations may choose to outsource part of their IT. For example, the IT infrastructure could be broken down into separate agreements for the IT network, desktop, applications, and help desk. Depending upon the spread and competencies of internal resources, the organisation may choose to outsource one or all of the components. Outsourcing has become one of today’s most powerful, organization shaping management tools and also more so in South Africa. Chapter Two covers the fact that companies experience growth based on specialization, expertise and excellence. It is growth based on focusing on those areas that most directly contribute to a company’s success. Outsourcing has become the new frontier for the modern business. When a decision is made to outsource, the company needs to decide which of the activities or services currently done in-house can be defined as being non-core to the business. It is very important that the management of these non-core functions is not outsourced. “The decision to outsource the IT function is primarily based on the need to get rid of an operational problem. IT can become a very expensive cost centre with all the difficulties associated with managing a technology intensive infrastructure” says Rose (1999:24). Outsourcing provides the opportunity to redesign the IT function, and the potential to access highly specialized skills to extend capability. The purpose of this research is to address the following problem statement: What percentage of the budget in the South African IT market by sector is spent on the specific mentioned selective outsourcing services? The author looks at this problem statement and uses available literature to do an in depth study to reach an understanding of the researched subject. In Chapter three, an appropriate research approach that is inductive has been followed. The telephone interview was chosen for data collection as the most suitable and cost effective method. A questionnaire was designed with undisguised questions to ensure consistency and relevance of the responses. The question construction that followed took into consideration question content, question wording, response structure, and question sequence. Finally, pre-testing of the measurement tool was done to ensure validity and reliability, thereby ensuring that a foundation was laid for Chapter Four in which presentation and analysis of the results are given. Chapter four presents the analyses and interprets the results of the study as supplied by respondents through the questionnaire. The results are presented in tables showing percentage figures and numbers for individual response categories, totals and averages to present a clear picture. Finally there is the analysis and interpretation of each section as presented in the tables. The researcher applies the literature discussed in Chapter Two to support and justify the use of the questions asked, and the application thereof to the concepts of the outsourcing and the specified selective outsourcing services business in South Africa. The research was conducted to address the problem and subproblems discussed in Chapter One. In conclusion in response to these problems, the investigated selective IT services which are mentioned in detail in chapter one model has emerged as an attractive alternative to the single-vendor approach. Essentially, a selective approach involves choosing best-of-breed vendors to administer various business services or business functions, leading to either a total or limited solution. However, although selective outsourcing may indeed address some longstanding outsourcing challenges, it also presents some new management issues.
- Full Text:
The cooperatives model as an approach to SMME development in South Africa with specific reference to the information, communication and technology (ICT) sector
- Authors: Mabuza, David Charles
- Date: 2009-05-07T07:22:47Z
- Subjects: Small business , Information technology , Small business research in South Africa
- Type: Thesis
- Identifier: uj:8360 , http://hdl.handle.net/10210/2501
- Description: M.A. , Small enterprise development is considered a priority in most developing countries and, South Africa’s not an exception. The rationale for prioritising SMMEs is premised on their potential ability to contribute to the alleviation of the socio-economic challenges facing most developing countries such as unemployment, poverty and low levels of economic development. For South Africa, SMME development is seen as an appropriate strategy that could assist government in its endeavours of bridging the gap that exists between the two economies (first and second economy). To date, the government has utilised various business models to facilitate the entry and development of small enterprises in the mainstream economy. These models include amongst others a close corporation, cooperative and private company. Whilst all three models have been effectively applied across all sectors of the economy such as agriculture, retail services, manufacturing and others, the cooperatives approach/model has not been successfully exploited for the development of small enterprises within the Information Communication Technology (ICT) sector. Using international case studies, this study has been able to demonstrate the critical role that could be played by the cooperative model in facilitating an accelerated development of viable small enterprises within the Information and Communication Technology (ICT) sector in South Africa. Internationally, cooperatives have played a pivotal role in their contribution to economic development in both developed and developing countries. The model has the potential to promote economic growth at the community and regional level, building on the spirit of cooperation that is already prevalent in rural areas. In the ICT sector, the cooperatives approach has been applied as a model for the development of sustainable ICT small enterprises. In actual fact, the model has been instrumental in enhancing small enterprise development in countries such as Argentina, Poland, USA and Bolivia, just to mention a few. It therefore becomes critical for South Africa to consider lessons from these countries, so as to take advantage of the opportunities offered by the cooperative model. However, government needs to put in place appropriate ICT sector specific support structures that would assist people willing to start cooperative enterprises within the ICT sector. In the United States, government introduced a sector-specific bill to facilitate the establishment of the Rural Telephone Administration. The bill made it possible for long-term loans to be made to telephone cooperatives at low interest rates, thus accelerating the development and procurement of rural telephone systems. In Poland, government established a sector-specific Trust Fund referred to as “Balazs Social Trust Fund” solely to support the development of ICT cooperatives in rural areas. Thus, for South Africa to accelerate its pace of development it might need to adopt and customise this model. To ensure continuous monitoring and measurement of the impact of these interventions, government needs to put in place appropriate measurement tools.
- Full Text:
Constructing a leadership model: derived from a South African business leader's life-story
- Authors: Beyleveld, Arnold
- Date: 2010-02-23T10:28:35Z
- Subjects: Leadership , Information technology , Information technology management , Organizational change management
- Type: Thesis
- Identifier: uj:6635 , http://hdl.handle.net/10210/3036
- Description: D.Phil. , The aim of the study was to explore and understand the emerging leadership challenges in order to further enhance the development of leadership and management in the information technology industry in South Africa. A combined casing and life-story approach in this modernist qualitative research study was employed. Selective sampling, as described by Plummer (1983; 2001) as part of his critical humanistic approach, was employed to select the CEO, Mr X, from a particular South African information technology company. Data were obtained mainly from solicited sources, but also some that were unsolicited. This resulted in a life story containing rich descriptive data obtained at first hand from Mr X’s professional career and associated areas of his life. The life -story of this storyteller was organised manually as well as with the aid of ATLAS-Ti 5.0, a computer-based software package suitable for this type of study. The leadership landscape model of Veldsman (2004), a local expert in the area of leadership, together with key theoretical concepts found in the literature, were used to construct an enhanced leadership model. Appropriate qualitative guidelines were used to ensure a study that attends to both academic rigour and aesthetics. The resultant constructed leadership model offers important, if not unique, insights and findings regarding the leadership environment, individual psychosocial dynamics, competencies and capabilities, as well as leadership roles, modes, styles and processes that contribute to personal leadership effectiveness. The thesis illuminates and offers recommendations for a number of methodological and theoretical implications regarding local and global leadership studies, as well as for practice and policy regarding leadership and managerial development.
- Full Text:
Optimizing ICT trends to enhance Open Distance Learning : impact of a practical assignment on professional relationships.
- Authors: Henning, J. C.
- Date: 2010-05-17
- Subjects: Distance learning , Open distance learning , Academic libraries , Information technology
- Type: Presentation
- Identifier: uj:1584 , http://hdl.handle.net/10210/3317
- Description: The image of librarians and the Academic Library’s role in teaching and learning has always been a topic close to the heart of these professionals. Equally important for librarians are positive relationships with management and colleagues within the institution. Interdependencies between faculty and the library impact on the performance and delivery of services and require careful management as well. This paper focuses on how a library manager as a member of the Extended Management Committee of a university interacted with colleagues in senior management on a topic of mutual interest to complete a group assignment. The role played by the library manager and the changes in and impact on the relationships will be highlighted. The topic of the assignment “Optimizing ICT trends to enhance Open Distance Learning (ODL)” provided ample opportunity to demonstrate the changed role of the Academic Library in ODL as well as in online teaching and learning. A brief overview of ODL, information on the assignment and methodology followed will be presented. Information on the findings will be shared and the views of participants in the audience on these findings will be invited. An opportunity to share similar or different experiences will also be provided. The findings indicate that there is a better understanding of the role of the academic library in teaching and learning as well as appreciation for the way the library optimizes ICT developments to improve service delivery and access to services and resources. Another finding is that there is enhanced collaboration with the library as well as increased awareness of possibilities to utilize technologies in ODL. As leader / coordinator of the assignment and as a result of the interaction with the group, I experienced closer collaboration and improved communication with members of the group not only during the assignment but also on an ongoing basis.
- Full Text:
The future is now : new roles and relationships for academic libraries
- Authors: University of Johannesburg Library and Information Centre
- Date: 2010-05-17
- Subjects: Academic libraries , Information technology , Academic publishing , Internet access , e-Learning , Conference proceedings
- Type: Other
- Identifier: uj:1585 , http://hdl.handle.net/10210/3318
- Description: Welcome to this very exciting conference focusing on the changing roles and relationships of academic libraries which goes hand in hand with the rapid development of information technology. Last year, when we started planning for the conference we came to the conclusion that the title ‘The Future is Now’ expresses our experience of being overtaken by technology, in a unique and innovative way. However, when we did a Google search on the phrase we found that it was a widely used phrase which gives expression to the global village’s experience that developments which we thought lie in the future are overtaking us as a result of the rapid development of Internet and mobile technologies. Despite its lack of originality, we decided to stick to the title, because there was no better way of saying what we wanted to say. I repeated the Google search about a year later, when I was busy writing this welcome note to you, and this time carefully noted the number of hits: 128 000 000. Most significantly I found two websites relating to the impact of information technology on the world of libraries within the first 20 hits. One was the website of an eponymous ALA conference on libraries and museums in the virtual word held on 5 and 6 March 2010 (http://www.opal-online.org/finindex.htm). The conference dealt with the use of Second Life in libraries and museums. The other was an article on the launch of Elsevier’s ‘Article of the Future‘ project (http://www.cell.com) on 7 January 2010. Both these hits underlined the impact of technology on our world and the need to consider the way forward as a result of it. George Will said that ‘the future has a way of arriving unannounced’. It is the sincere hope of the Conference Organising Committee that this conference will help prevent the future of taking us unawares. We believe that your presence here will inspire and motivate you to explore the new technologies and harness it to sustain and improve on academic libraries’ proud tradition and history of moving with the times. - Dr Anette van Vuren, Conference Chair.
- Full Text:
?4U (Question for you): implementing a SMS reference service at the University of the Free State
- Authors: Lombard, H.
- Date: 2010-05-18
- Subjects: Library reference services , University of the Free State , Academic libraries , Information technology , Electronic posters
- Type: Presentation
- Identifier: uj:1569 , http://hdl.handle.net/10210/3302
- Description: Since its inception in 1960 the Internet was exalted as the technology that would revolutionise communication access. However, widespread use in Africa was hampered by the lack of quality telecommunication infrastructure. In just two decades, the cell phone has become the fastest-selling, most loved consumer product. Nobody envisioned how popular text messaging, also referred to as short messaging service (SMS) would become. Research shows that 76% of all subscribers or 3.1 billion subscribers use the SMS actively. The abundance of cell phone users is also noticeable in today’s academic library. While some universities has responded to the widespread use of cell phones by delivering educational content and administration of tests via the cell phone, libraries have begun to reach out and serve students’ information needs through the use of the SMS. The University of the Free State Library and Information Services initiated a SMS reference service in 2009. This paper briefly describes the widespread use of text messaging and text messaging technology. The system and services implemented at the UFS LIS is described, as well as the lessons learnt. The paper will end with a short review of cell phone use in libraries and how it could be used to enhance library operations.
- Full Text:
Online learning ecologies : towards supporting teachers of information technology for the new curriculum
- Authors: Louw, Thomas Arnoldus
- Date: 2010-06-08T07:31:54Z
- Subjects: Teachers' in-service training , Information technology
- Type: Thesis
- Identifier: uj:6874 , http://hdl.handle.net/10210/3322
- Description: D.Ed. , Professional skills development is an important aspect in the professional life of Information Technology (IT) teachers. The use of Information Communication Technologies (ICTs) in South African schools brought about the possibility of using web-based education (WBE) for the purpose of bettering continuous professional teacher development (CPTD) for IT teachers in Further Education and Training (FET). This study aims at developing an online learning ecology embedded by a programme that facilitates the continuous professional development focussing on IT teachers. The rationale for this study argues about the Internet and WWW as alternative means of communication with and training of IT teachers. Theory on adult education, web-based pedagogy, and the available web-technologies, assist in creating the theoretical framework for this study. Subsequently, theory on instructional design (ID) is applied in developing the online learning ecology, online programme, as well as developing a community of practise (CoP) for IT teachers. A qualitative study guided by a partial design experiment methodology constructed the research. Therefore, the design and development in this study have secondary reference to methods for ID. A needs analysis was done by conducting a document analysis on government policies, curriculum design as well as the National Curriculum Statement (NCS) for FET. Consequently, the thesis was constructed by following the design, development and evaluation of a learning ecology. Hence, the online learning ecology was validated using constructed rubrics by research participants against the instructional design, online programme and community of practice efficacy, aimed at continuous professional development of IT teachers. Findings of this research have shown that an online learning ecology, populated by virtual tools, effectively hosts an online programme and likewise hosts a community of IT teachers. The validation further claims that the ecology was effectively designed and that interaction among IT teachers occurs on a high level against the principles of good _______________ Table of Contents iii teaching practice, classroom practices, methodology and ultimate professional development. Furthermore, the level on which knowledge transfer and skills development of IT teachers have been applied to pedagogy, became evident in applicable online teaching principles in a web-based environment for adult learning. Conclusions deduced from the study claim for face-to-face interaction to be utilised with an online programme. This assists cluster meetings to be conducted more effectively and retains influences such as time constrains and transport problems. Consequently, this leverages better facilitation during shorter time periods and delivers more concise cluster meetings. Moreover, suggestions have been made for online moderation possibilities, access to more, relevant study material, collaborating ideas, sharing experiences and having more social presence from a professional perspective. The virtual tools used in the learning ecology were found to be highly effective with ease. Further conclusions brought about a suggestion for generalising such a learning ecology that hosts CPTD to other learning areas. A final conclusion reveals that the online programme shows to be aligned with professional teacher development at various levels and complied with critical- and developmental cross-field outcomes to enhance generalisability and generic application within the South African educational context.
- Full Text:
Herzberg! Can we trust you in Africa?
- Authors: Marnewick, Carl
- Date: 2011-02
- Subjects: Information technology , Project management , Motivation , Herzberg’s two-factor theory
- Type: Article
- Identifier: uj:5824 , ISSN 1993-8233 , http://hdl.handle.net/10210/7841
- Description: Information technology (IT) projects are implemented through individual team members. These projects are fairly long in duration, especially enterprise resource planning projects. The problem that IT project managers face is how to motivate the team members, particularly in an African context where a team consists of various cultures and races. This paper presents results of a quantitative research study in which team members were asked to rank their motivating factors on a scale of 1 to 12 based on Herzberg’s two-factor theory. The reason for using this theory is that, it was found to still be applicable after 50 years of its establishment. The purpose was to determine whether Herzberg’s two-factor theory is applicable in an African context and if so, what unique factors could motivate IT team members in Africa. The research indicates that race, age and gender are not indicators and that there is a general tendency that the motivating factors of Herzberg can be used to motivate team members. The implication is that IT project managers can use Herzberg’s two-factor theory to motivate individual team members. The research also adds to the current body of knowledge that Africans are not motivated by hygiene factors.
- Full Text:
Finding a niche for teachers within the ecology of ICT learning
The efficiency of capital investment decisions pertaining to information technology: a multi-institutional approach
- Authors: Gama, Mduduzi Edward
- Date: 2011-06-22T10:50:19Z
- Subjects: Capital investments , Information technology
- Type: Thesis
- Identifier: uj:7123 , http://hdl.handle.net/10210/3716
- Description: D.Phil. , IT plays a vital role in most institutions, and decision-makers have to be concerned about ensuring that capital investment decisions pertaining to IT investments are efficient. This is even more crucial in the prevailing tough economic conditions. The intention of the study was to test the perceptions of IT decision-makers on the efficiency of capital investment decisions pertaining to IT within their various institutions. The management dilemma in this study was described as the inability by decision-makers to tell whether or not the IT investment would deliver the desired results. In order to resolve the management dilemma, a list of management questions was raised, for example: Which factors had an impact on the efficiency of capital investment decisions pertaining to IT? How did decision-makers quantify the financial and non-financial costs attributable to IT investments? How did decision-makers quantify the financial and non-financial benefits attributable to IT investments? The primary objective of the research was to conduct a literature review on the identified research constructs and through scientific empirical research construct evidence in support (or otherwise) of the hypotheses that are put forward. The secondary objectives of the research were: Identifying the factors that impact on the efficiency of capital investment decisions pertaining to IT; Determining the levels of satisfaction by various stakeholders with regard to the value that IT investments add to their institutions; Determining whether or not institutions were able to identify and quantify the financial and non-financial costs attributable to IT investments; Determining whether or not institutions were able to identify and quantify the financial and non-financial benefits attributable to IT investments; iv Determining whether or not IT investments created a competitive edge over other institutions; Determining the applicability of risk management tools on IT investments within various institutions; and Determining the extent to which current financial tools were utilised in evaluating capital investment decisions pertaining to IT.
- Full Text:
The alignment of information technology (IT) with business strategies in small and medium-size enterprises
- Authors: Makhathini, Bongumusa Emmanuel
- Date: 2011-09-15T07:58:04Z
- Subjects: Information technology , Business strategy , Small business
- Type: Thesis
- Identifier: uj:7213 , http://hdl.handle.net/10210/3847
- Description: M.Comm. , In the current economy, leveraging information technology (“IT”) is of vital importance to gain a sustainable competitive advantage. To accomplish this, companies must ensure the alignment of IT with business strategy. The fundamental goal of alignment should be for IT capabilities to support, enable, and, where appropriate, lead business strategy. Such alignment will maximize the effective use and value of IT in a strategic context. The alignment of IT and business strategy is not easily achieved and has always presented IT and business executives with numerous problems. One of many challenges facing small businesses is that IT strategy appears to take a parallel course to business strategy, maintaining a common direction with business strategy but at a distance. The objective of this research is to identify the impact of this separation of strategy, and understand how to enable enhanced alignment of IT and business strategy. The research scope focuses on the alignment of IT and business strategy in small and medium enterprises (SMEs). The Strategic Alignment Model will be used to analyse IT and business strategy alignment. The value that IT contributes to the organisation will be analysed in terms of three dimensions: systems, users and the wider business. The research will seek to establish whether a relationship exists between strategic alignment and the value of IT to the organisation. Data has been collected through structured interviews conducted with management executives from various SMEs. A concise introduction with each participant ensured a common understanding of key terms and concepts. Questionnaires were also mailed to willing participants where personal interviews were not possible. The findings of this study are expected to assist the alignment of IT and business strategy in SMEs in South Africa resulting in greater realisation of IT value and benefits.
- Full Text:
Promoting project reviews as a best practice in multinational organisations
- Authors: Maluleke, Mmatseleng
- Date: 2011-09-15T08:02:32Z
- Subjects: Information technology , Project management , Multinational organisations , International business enterprises
- Type: Thesis
- Identifier: uj:7214 , http://hdl.handle.net/10210/3848
- Description: M.Tech. , Many organisations rely on Information Technology (IT) projects to react to competitive pressure and innovation. IT projects are divers and they may include installing off-the-shelf hardware to developing software to basic technologies that provide information to support the operations, management, decisions-making functions within the organisation. In the past years, there had been an increasing number of Multinational Organisations (MNOs) working on IT projects together to create mergers and grow business in foreign countries. While IT projects are being undertaken, Multinational Project Teams are faced with challenges and among their challenges project reviews is one of them. Project reviews are an essential process of learning new things and capturing what had been learned in the current phase/project in order for future phases/projects to benefit. Moreover it is a stage where project teams assess if they had met their key deliverables and project performance. A related study was conducted on project reviews and the results revealed that 4 out of 5 organisations did not conduct post-project reviews. However, if they did conduct project reviews, there were no guidelines on how to do it. The aim of the study was to ascertain a set of guidelines that are used by MNOs to conduct project reviews and share lessons learned and experiences gathered during and after an IT projects for future usage. The significance of this study was to highlight the importance of guidelines for conducting project reviews in order for project teams to learn from the project. The findings can be utilised in building guidelines that MNOs can use to conduct project reviews and to integrate lessons learned back into the organisation. The scope of the research was limited to an MNO with headquarters in the Netherlands and subsidiaries in China and South Africa. The study was carried out using qualitative research approach through interviews, observation and gathering of documentation. Using Atlas.ti which is a ii CAQDAS, data was analysed to compare and contrast similarities by using categories. The categories constructed offered the integrative interpretation of what was learned. From the individual and focus group interviews 5 main categories were elicited: project review meetings, intervals of conducting project reviews, lessons learned, knowledge sharing, and information extracted from project reviews. Based on the results it was evident that the MNO in question requires a set of guidelines on how to conduct project reviews. Moreover, there was no formal mechanism used to integrate lessons learned back into the organisation. A Generic Model for when project reviews should be conducted was developed using various models and guidelines that are used by other organisations and this model could be utilised by MNOs. For each project phase as illustrated on the Generic Model, there are project review guidelines on what to measure during the phase review. This research contributes to the growing literature on the organisational processes and mechanisms for project reviews and lessons learned.
- Full Text:
Investigating the information technology factors that contribute to supply chain management
- Authors: Thomas, Deon
- Date: 2011-10-11T08:41:20Z
- Subjects: Information technology , Supply chain management , Business logistics
- Type: Thesis
- Identifier: http://ujcontent.uj.ac.za8080/10210/373260 , uj:7250 , http://hdl.handle.net/10210/3903
- Description: M.Sc. , Supply chains members are disperser across multiple geographical locations and the competitive effects of globalisation has provoked the agile capacity of contemporary supply chains. This makes it more difficult for supply chain organisation to meet consumer demands, especially if supply chain processes are not adequately streamlined. This confronted supply chain managers with the daunting task to make informed decisions regarding critical business drivers within their organisations. Incorrect decisions can lead to counter-productive actions. Supply chain members both upstream and downstream often make decisions based on their immediate environment and resources available, thereby not considering other factor within the supply chain holistically. This perspective has change and supply chain managers need to make decision based on the overall information and resources available within the entire supply chain network. The need to evaluate the appropriate supply chain performance measures is critical, as it directly affects the performance of the entire supply chain network. The focus of this thesis revolves around the linear composition of supply chain technology, integration, collaboration and visibility to maximise supply chain agility. The objective of this thesis is therefore to present a model that highlights the roadmap to achieving supply chain visibility followed by supply chain agility. This will allow supply chain members to make informed decisions around key drivers within the supply chain. The intention of the model is to provide a guideline approach toward achieving supply chain agility through a process of welldefined analysis in areas such as supply chain technology, integration, collaboration and visibility. The method used to develop the model in this thesis is build on the scientific principle of adding smaller pieces of the different supply chain management theories to corroborate the context and value of the model. These supply chain management theories combined provides valuable guidance for the roadmap towards achieving supply chain agility. The point of departure is a simple five-step model of which its validity is legitimised through a case study research, conducted on two supply chain partners. The findings from this case study have contextualised the model into a definite treasure map towards achieving success in the face of globalisation.
- Full Text:
Subsidy and revenue maximization in developing countries
- Authors: Sumbwanyambe, Mbuyu , Nel, A. L.
- Date: 2012
- Subjects: Information technology , Subsidized communication services
- Type: Article
- Identifier: uj:6281 , ISSN 2078-0966 , http://hdl.handle.net/10210/9884
- Description: Developing countries have embarked on the promotion of “ICT access for all” through subsidized Information and Communication Technologies (ICTs), especially in underserviced areas of such countries. The main aim of the “ICT access for all” is to extend the communication services to the large areas of underserviced regions through subsidized communication services. In some instances, subsidies may lead to high ICT penetration and high resource utilization while in some instances unsubsidized services may lead to low utilization of resources and low ICT penetration, which may eventually lead to market failure and destroy market efficiency. With explicitly defined objectives, regarding subsidy policy, however, developing countries always fall short on the implementation of such subsidy policy due to economic reasons and unrealistic subsidy driven pricing models. In this paper we investigate the impact of subsidy driven pricing model on resource utilization and revenue maximization in a developing country. In this paper we try to find a middle ground between promoting “ICT access for all” (given a subsidy and diverse income variations between the groups) and resource utilization in a network.
- Full Text: