A consulting strategy dealing with management constraints of self-service business intelligence
- Authors: Gaorekwe, Sedigilwe Vincent
- Date: 2017
- Subjects: Knowledge management , Information technology , Business intelligence , Self-service (Economics) , Systems integration
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/272659 , uj:29034
- Description: M.Com. (Business Management) , Abstract: For many organisations, as business needs change, the need for better decision support systems increases. Which is why many organisations today embark on a journey of transitioning from traditional way of doing business intelligence to self-service business intelligence (SSBI). As is with many a new technology, SSBI presents different challenges to companies, therefore, to effectively deal with these challenges, it is critical to align IT and business strategies. To get real value out of the investment made on SSBI, companies tend to outsource the implementation and management of the solution to known consulting firms to assist them with effective ways of dealing with challenges posed by the solution. Which is why this study embarked on a journey of developing a practical working framework for a consulting firm named C-firm, which can then be used as a strategy to deal with management constraints of SSBI for its clients. A single case study was conducted between C-Firm and its clients to explore management constraints of SSBI, which include data governance and management, supporting infrastructure, context, and systems integration, and to subsequently develop a practical working framework for implementing and managing SSBI solution. The interactive approach model by Maxwell Loomis (2003), informed this case study research design. The flexibility of the interactive approach model best suited this study because it allowed different components of the study to interact with each other. A conceptual framework, which is one of the components of the interactive approach model, helped the researcher to focus on those factors that could assist in gaining understanding of the management issues associated with SSBI and how C-Firm can assist its clients in dealing with those issues. The research choice for this study was mixed method, mixed-model research. This means quantitative and qualitative data were collected, and researcher used quantitative analysis procedures to report on the findings. Data collection instruments used were semi structured interviews and an online questionnaire with open-ended and close-ended questions. The empirical study involved gathering data from both C-Firm’s employees and its clients. The research participants were nineteen (19) BI developers from C-Firm, and from C-Firm’s clients’ nine (9) BI developers and five (5) BI managers. The key findings of the empirical study in terms of data governance and management, supporting infrastructure, context, and systems integration were then used to develop a...
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The influence of ICT tools and project management maturity on virtual team performance
- Authors: Katane, Jacqueline
- Date: 2018
- Subjects: Virtual work teams , Communication in organizations , Teams in the workplace - Computer networks , Information technology
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/282975 , uj:30503
- Description: Abstract: The expansion of organisations causes them into offering their products or services and/or consuming products and services that are offered abroad. It is no longer sufficient for organisations to operate locally if their desire is to reach their full potential. Broadening their scope provides the organisations with the desired growth. For the link between organisations and their offshore customers or suppliers to exist there needs to be communication across borders. Teams are formed between the different employees from the different locations to achieve a specified goal. The team members are not co-located and they need the assistance of information communications technology (ICT) tools to communicate with one another. This kind of team is referred to as a virtual team. A lot of attention has been given to virtual teams over the years but despite this attention, there is still little knowledge available about how to manage them (Dulebohn & Hoch, 2017). This indicates that there is still an opportunity to explore the success factors of virtual teams. Poor management of projects can cause the failure of a project (Anantatmula & Rad, 2013). This suggests that an organisation should invest in the maturity of their project management to ensure the success of their virtual projects. The research goal is to investigate the influence that information and communication technology tools and project management maturity has on the performance of virtual teams. This research looks at extended factors on virtual team performance which are: leadership, communication and trust. A good leader needs to have good communication skills in order to successfully coordinate a virtual team. Trust is needed for the virtual team to have honest communication among themselves. Face to face contact in virtual teams is minimal to none, affecting the performance of a virtual team and impacting on the authority and leadership in the virtual team. This also has an impact on the trust among virtual team members and the level of accountability by virtual team members. Virtual teams rely on ICT tools for communication and these tools are emerging at a frequent rate. This research aims to discover if keeping up with emerging ICT tools can supply virtual team members with improved communication which in turn will improve their performance... , M.Tech. (Applied Information Systems)
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Asset modelling framework for use in computerised physical asset management systems
- Authors: Henry, C.A.
- Date: 2017
- Subjects: Assets (Accounting) - Management , Engineering - Management , Information technology , Reliability (Engineering)
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/269606 , uj:28642
- Description: M.Ing. (Engineering Management) , Abstract: The objective of the research is to formulate a simplified physical asset modelling framework that is universal to any industry or any asset type, for use in the chosen Computerised Physical Asset Management System (CPAMS) such that it provides the benefit of improved management of physical assets over its lifecycle. The research highlights that there are numerous CPAMS, whether branded as ERPS, CMMS, EAMS or CFMS as example, however the track record of providing organisational benefit given the significant initial and ongoing investment, is limited. The literature review highlights that the configuration of the CPAMS is one of the contributors to limited benefit, where configuration refers to the structuring and organisation of the CPAMS to do that which the user require. One aspect of the CPAMS configuration is the physical asset modelling framework within which the physical assets are recorded in the CPAMS along with its myriad of data, information and various settings. In addition to that which is entered by the user, the processing of various performances and reporting against the asset modelling framework is equally critical. The development of the physical asset modelling framework involved two independent approaches, firstly deriving a framework from literature review of reliability and logistics engineering theory, and secondly, a framework derived from the research of existing industry asset and asset hierarchy naming conventions, standards or frameworks. The theory-derived framework was validated by the existing industry frameworks with the difference that majority of the existing industry frameworks has an additional organisation level in the hierarchy. A single physical asset modelling framework was derived from the nine existing industry frameworks and since this also validated the theory-derived framework, the industry-derived framework was concluded as the universal simplified physical asset modelling framework. A CPAMS is a necessity for the optimised management of physical assets over its lifecycle to achieve levels of sustained performance required by the organisation’s long-term business strategy and real-time operations. A CPAMS has the potential to realise this optimised management, however, and this is to be emphasised, this potential is only realisable when the CPAMS is configured and maintained by skilled asset management professionals having detailed understanding of what is required for lifecycle asset management, and therefore how the CPAMS must enable this management. This research has developed one such critical requirement which is a universal simplified physical asset modelling framework.
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Knowledge sharing practices within an organisation's information services division
- Authors: Radebe, J.
- Date: 2016
- Subjects: Knowledge management , Information services , Academic libraries , Information technology
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/237743 , uj:24363
- Description: M.Com. (Business Management) , Abstract: Advances in technology and the changing demands of library clients have brought about a demand for innovative, higher quality services from academic libraries. Academic libraries find themselves in a position where they have to either re-evaluate their service models to meet the technologically influenced needs of the library clients, or face redundancy. Research has proven that the practice and implementation of knowledge management (KM) aids an organisation in gaining a competitive advantage, which is at the pinnacle of ensuring that an organisation remains a preferred service provider. In order to address these issues, this research focused on exploring the knowledge sharing (KS) practices of employees within the Library and Information Services (LIS) division at a higher education institution. The researcher employed a qualitative research design, guided by a case-study research strategy. Semi-structured interviews were conducted, with seventeen respondents who were purposively selected for the sample. Data was analysed using thematic analysis, creating categories of subjects relating to the identified research questions. The findings of the study revealed that KS was limited within the LIS and mostly occurred informally between employees within the same section. Furthermore, it was found that the culture at LIS was not conducive for the advancement of KS, as respondents felt unsupported by the LIS' management in terms of KS endeavours. A silo culture, encouraging the creation of specialists in specific roles, was identified as a barrier to potential KS practices within the LIS. In terms of encouraging KS within the LIS, the findings showed that respondents were most enthusiastic about the concepts of rewards and incentives. A need for a formalised KM strategy and consequent policies guiding the acquisition and implementation of KS tools and mechanisms, was also identified. Recommendations arising from the study included: 1. A need for renewed commitment by LIS management in terms of encouraging a KS culture. 2. A drive to find affordable technologies that would enable the storage, retrieval and sharing of knowledge within the LIS, to ensure that the right knowledge reaches the right person, employee or client, at the right time.
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The application of Technology Acceptance Model in predicting user acceptance (adoption) of mobile devices in the workplace
- Authors: Mabaso, B.G.
- Date: 2016
- Subjects: Mobile computing , Information technology
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/82676 , uj:18991
- Description: Abstract: The study examines the relationship between external and internal variable constructs of the Technology Acceptance Model (TAM) to predict the adoption of mobile devices in the workplace. It is general knowledge that once a technology adopter or user perceives a technology device to be useful, this ultimately influences their behavioural intention to use that device. It is also stated in the literature that perceived ease of use influences perceived usefulness leading to behavioural intention to use and ultimately leading to actual usage of a technology. The study takes a quantitative approach using a survey questionnaire as a data collection method and Chi square for hypothesis testing. A survey questionnaire was send to respondents via email for data collection purpose and the response rate was 73%. Perceived Usefulness (PU) and Perceived ease of Use (PEOU) are hypothesized to be the fundamental determinants of user acceptance. Three hypotheses were stated and the relationship between the external variable (IT Policies), PU & PEOU, and the behavioural intention towards use was tested using the chi-square statistic. It was found that a positive relationship existed between IT policies and the behavioural intention towards use, PU and attitude towards use, and also between PEOU and the behavioural intention towards use and in all three tests the null hypothesis was rejected. These results will therefore be of benefit to the South African Broadcasting Corporation (SABC) as they will be using the TAM as a tool to predict adoption on any future technology. , M.Com. (Information Systems)
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A review of best practices for enterprise enablement
- Authors: Ntwagae, Kegomoditswe Freda
- Date: 2018
- Subjects: Engineering - Management , Enterprise resource planning , Information technology
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/393671 , uj:32580
- Description: Abstract : Enterprise Resources Planning (ERP) is a central database that enables organisations to manage efficient and effective use of resources such as inventory, finance and Human Resources (HR). By measuring the performance of equipment and labour through the implementation of the ERP system, manufacturers can reduce downtime and bottlenecks, thereby increasing output and customer product delivery. The significance of this research is derived from thorough examination of regular ERP system implementation failures in organisations as a result of various challenges that are faced prior to, and post, the implementation phase - in most cases both. Despite the size of the investment, organisations’ attempts to achieve the desired ERP benefit in the short-term and long-term have proven to be problematic. This research describes the challenges encountered during the various stages of the ERP implementation project life cycle. A Systematic Literature Review (SLR) is adopted to obtain data from multiple sources with the aim of producing consistent conclusions. A thematic analysis identifies patterns in data that are sufficiently significant to address research questions or make significant statements about particular subjects. The study approach includes a bibliographic research review, specifically utilising internet-based search engines. It identifies 19 ERP challenges, the most common of which are inadequate top management support and involvement. The review also reveals that ERP systems are adopted by manufacturers for a variety of reasons such as: improved information flow; improved communication; competitive advantage; financial gain; improved efficiency; improved supplier and customer relationships; inventory management and optimisation; better and structured decision-making; traceability; as well as, organisational growth and learning. , M.Ing. (Engineering Management)
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The information technology governance disclosures of state-owned entities
- Authors: Vutabwarova, Nancy
- Date: 2018
- Subjects: Auditing - Data processing , Information technology , Public sector
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/10210/272246 , uj:28972
- Description: M.Com. (Computer Audting) , Abstract: Most organisations are now dependent on the use of information technology for their business operations and this has brought about an increase in information technology related spending. For most organisations with this excessive spend on information technology, there are also many unsuccessful information technology projects leading to fruitless expenditure. There is a need for organisations to implement information technology governance effectively. Effective information technology governance will result in beneficial information technology spend and consequently the reduction of unnecessary costs and overruns, and exploitation of information technology to enhance an organisation’s strategy. Information technology governance disclosures in an integrated report are important; they are an effective way for an organisation to communicate to stakeholders how they have implemented information technology governance. Globally state-owned entities (SOEs) contribute 20% to investments. Therefore these entities play a vital part to the South African economy; and thereby making public accountability for money spend by these entities particularly important. SOEs entities also use information technology extensively in their operations, just like their counterparts in the private sector. Information technology governance is therefore of utmost importance in the public sector as well. This study sought to investigate whether listed SOEs have adequately disclosed information technology governance in their integrated reports. This was achieved through a content analysis of the information technology governance disclosures contained in the SOEs’ integrated reports and compared to the principles contained in the King codes. The majority of SOEs do provide some disclosures regarding information technology governance; however, most of these disclosures are not sufficiently detailed. The integrated report disclosures reveal that only one SOE has fully complied with the King III code. Therefore, SOEs have a long way to go in terms of information technology governance disclosure requirements...
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