'n Bestuurs- en metodologiese benadering tot gebeurlikheidsbeplanning vir die gerekenariseerde stelsels van 'n organisasie
- Authors: Nel, Yvette
- Date: 2014-07-28
- Subjects: Computer networks - Security measures , Information technology
- Type: Thesis
- Identifier: uj:11844 , http://hdl.handle.net/10210/11576
- Description: M.Com. (Informatics) , The-utilization of information technology is essential for an organization, not only to handle daily business activities but also to facilitate management decisions. The greater the dependence of the organization upon information technology, the greater the risk the organization is exposed to in case of an information systems interruption. Computer disasters, such as fires, floods, storms, sabotage and human error, constitute a security threat which could prejudice the survival of an organization. Disaster recovery planning is a realistic and imperative activity for each organization whether large or small. In the light of the potential economic and legal implications o fa disaster, it is no longer acceptable not to be prepared for such an occurrence today.A well designed and tested disaster recovery plan, as part of the total information security strategy of the organization, is therefore not only essential in the terms of the recovery of business functions, but for the SURVIVAL of the organization. In viewpoint above, it can be expected that disaster counterrevolutionary be standard practice for all organizations. However that is not the case. The literature study undertook, as well as exposure in practice, indicate clearly that disaster recovery planning enjoys low priority in most organizations. The majority existentialists are superficial, unstructured and insufficient and will not be successful when real disaster strikes.:The most important single cause for the failure of an organization ~ disaster recovery plan, will be that too much emphasis is being placed on the technical aspects rather than on the management or organizational aspects. The solutions an integrated approach of strategies and the multiple technologies which are available today. These strategies and technologies should be combined to meet the specific needs of the individual organization. The purpose of this dissertation was firstly to identify the most critical problems related to disaster recovery planning and secondly to provide a methodology for the development and implementation of a disaster recovery plan which addresses these problems. This methodology constitutes an enhancement on an existing information security methodology in order to establish a total information security strategy for a large organization with disaster recovery as an essential aspect of this strategy. The final disaster recovery planning methodology as proposed in this dissertation, was developed as a result of an extensive literature study undertook as well as involvement during the development of a disaster recovery system by the company which initiated this study.
- Full Text:
?4U (Question for you): implementing a SMS reference service at the University of the Free State
- Authors: Lombard, H.
- Date: 2010-05-18
- Subjects: Library reference services , University of the Free State , Academic libraries , Information technology , Electronic posters
- Type: Presentation
- Identifier: uj:1569 , http://hdl.handle.net/10210/3302
- Description: Since its inception in 1960 the Internet was exalted as the technology that would revolutionise communication access. However, widespread use in Africa was hampered by the lack of quality telecommunication infrastructure. In just two decades, the cell phone has become the fastest-selling, most loved consumer product. Nobody envisioned how popular text messaging, also referred to as short messaging service (SMS) would become. Research shows that 76% of all subscribers or 3.1 billion subscribers use the SMS actively. The abundance of cell phone users is also noticeable in today’s academic library. While some universities has responded to the widespread use of cell phones by delivering educational content and administration of tests via the cell phone, libraries have begun to reach out and serve students’ information needs through the use of the SMS. The University of the Free State Library and Information Services initiated a SMS reference service in 2009. This paper briefly describes the widespread use of text messaging and text messaging technology. The system and services implemented at the UFS LIS is described, as well as the lessons learnt. The paper will end with a short review of cell phone use in libraries and how it could be used to enhance library operations.
- Full Text:
A conceptual framework for IT programme management governance: an integrated view
- Authors: Nyandongo, Kwete Mwana
- Date: 2012-06-05
- Subjects: Project management , Information technology , Information technology. Management
- Type: Thesis
- Identifier: uj:2453 , http://hdl.handle.net/10210/4910
- Description: M.Tech. , Project and programme management have become important organisational developments in today’s business environment. The growth in projects across different sectors and industries, and their capability to enable organisations to cope with change in order to remain in business has emphasised the importance of project, programme and portfolio activities. Although project management has provided a means of achieving goals that could not be achieved in traditional ways, the single project model has failed to address issues that arise when multiple and related projects are undertaken within an organisation. Programme management has then provided a means through which organisations achieve almost everything they undertake. It has been perceived as the strategy implementation vehicle that links the overall strategy of the organisation with the portfolio of projects. While the use of programmes and programme management has grown in organisations, its capability to secure the investment of corporation has not been proven. Numerous failure stories with dramatic consequences for the corporation as a whole have been reported. With the pace of new regulations that require the appropriate and responsible management of company affairs, considering the huge investment that corporations place in programmes, it has become important to devise an efficient and effective mechanism of overseeing these investments. This research addresses the need to improve programme performance and ensure compliance with corporate policies. It focus on the governance side to determine how IT programmes can be governed while making sure that there is enough established control responsibility and accountability to ensure the achievement of the programme strategic objectives. This has been addressed by identifying corporate, information technology and project governance requirements that have implications for IT programme management. This had led to the consolidation of implications identified from the Sarbanes Oxley Act, Control Objective for Information and Related Technology and the Guide to Governance of Project Management in order to provide an integrated view of overseeing the management of programmes. The value of the research is that it has devised a conceptual framework for IT programme management governance that provides a means to ensure both programme performance and compliance to governance requirements that pertain to corporations. The value of the framework is that it contains governance requirements that ensure an efficient and effective decision-making and delivery management, focused on achieving programme goals in a consistent manner while addressing appropriate risks, issues and events that can impede the programme outcome.
- Full Text:
A holistic framework for successful sponsoring IT projects from an IT governance persepective
- Authors: Letchtman, Elazar
- Date: 2008-04-23T10:39:40Z
- Subjects: Information technology , South Africa , ICT governance , Information communications technology
- Type: Thesis
- Identifier: uj:8588 , http://hdl.handle.net/10210/284
- Description: Over the past decade, research conducted for the benefit of IT project management has pointed to numerous factors that contribute to organisational project success. Support from executives and top management is often cited as an imperative factor, whilst having clear business objectives for conducting projects follows closely behind. The linchpin between the executive leadership team and project managers is the project sponsor, who is in a position to directly contribute to the two aforementioned project success factors. The precise responsibilities of the sponsor, however, remain relatively poorly defined. As a result, it is important to focus on this very important role and provide those who are in this position with a set of activities that would facilitate greater project success. Further to this, the corporate governance scandals of the past few years and the consequent publication of relevant acts of legislation and governance standards has forced top management to become more interested in the conduct of their organisation’s portfolio of projects. This research study therefore addresses both the formal and informal aspects of the role of the project sponsor and has provided guidance to organisations and professional associations in defining the role and responsibilities of the project sponsor within a corporate governance framework. The first goal was therefore to establish a holistic corporate governance framework that encompasses the roles of IT and project management in the organisation. By doing so, executives are given a road map that aligns all IT projects with organisational strategy and a means to facilitate greater internal control over all IT project-related activities. This was developed by identifying the relevance and implications that recent corporate scandals around the world have had on IT and project management in general. This then led to combining COBIT (which is an IT governance Abstract ii framework) and a new project governance framework (known as the PG framework) to form a corporate governance framework. This is followed by the development of a generic project sponsorship competency framework that provides organisations with a benchmark that assesses whether an individual is appropriately suited for the role of sponsoring an IT project. Both frameworks provide a means to facilitate better strategic alignment and internal control of all IT project-related activities, and thus contribute to the improvement of IT project management capability within the organisation. , Labuschagne, L., Prof.
- Full Text:
A predictive model for information technology project success
- Authors: Joseph, Nazeer
- Date: 2014-05-05
- Subjects: Information technology , Project management , Organizational effectiveness , Creative ability in business
- Type: Thesis
- Identifier: uj:10916 , http://hdl.handle.net/10210/10490
- Description: M.Com. (Information Technology Management) , Information and communication technology (ICT) project success is considered the Holy Grail within many organisations. Over the past decade organisations have begun to realise the increasing importance and the potential of exploiting ICT to gain competitive advantage in their particular realm. Organisations have consequently pushed for the implementation of robust ICT solutions not only to facilitate and augment crucial decision-making processes, but to improve overall organisational efficiency and effectiveness as well. These ICT solutions are deployed via ICT projects. However, extensive research has revealed that ICT projects are continuing to fail at a disturbing rate nationally as well as internationally. ICT projects therefore have an infamous reputation within organisations and the project management domain. This research focused on determining what drives ICT project success by systematically investigating how ICT project success is perceived and measured as well as the factors which influence it. The quantitative research paradigm was implemented through the use of a survey in the form of a structured questionnaire. Although this research was cross-sectional in nature, it employed an element of longitudinal analysis as the results were scrutinised and compared with previous research conducted within the same research area. ICT project team members were randomly sampled to acquire an objective view of ICT project success. Moreover, this research revolved around the philosophy that if the significance of each influencing factor is understood, it should be possible to predict whether an ICT project will succeed or fail. A predictive modelling approach was adopted. This predictive model presented within this dissertation was constructed using structural equation modelling (SEM). The predictive model indicated that ICT project success is predicted by means of stakeholder management, communication and methodology. The model also indicated that these three factors are interrelated and are dependent on one another. It was established that overall project success is dependent on project management success and project product success. This research employed a technique which is rarely used within the project management or ICT project management domain, viz. SEM. Two key recommendations emerged from this research. Firstly, this research suggests that it may be time to re-evaluate how ICT projects are measured as well as the influencing factors, as traditional approaches are yet to accommodate ICT projects in particular. Secondly, this research suggests that researchers should start to explore the underlying constructs of communication as this could assist in addressing a fundamental flaw not only in ICT project management, but project management in general.
- Full Text:
An engineering management framework for information technology projects in South Africa
- Authors: Malan, Andre
- Date: 2008-06-19T10:01:48Z
- Subjects: Engineering management , Information technology , Project management
- Type: Thesis
- Identifier: uj:2974 , http://hdl.handle.net/10210/639
- Description: Globally, the art and the science of project management (PM) have contributed in no small measure to the advances in the delivery of Information Technology (IT) based solutions. In South Africa, it has been shown that IT projects are currently, generally performed in a basic, but rapidly maturing, project management environment. In order for the organization (or project environment) to mature, certain processes must first be institutionalised. These processes are identifiable by inspection of the standards that relate to PM in general (and to IT PM in particular) and by excluding the activities that relate to specific technologies and products. The remaining processes should therefore be applied to most (if not all) IT projects in SA most (if not all) of the time. These processes were identified and used to iteratively create a Project Management Framework that assists its target market in the following ways: • Simplify and facilitate project managers' access to a common set of PM processes and tools; • Promote the usage of best practices for PM for all projects, both simple and complex; • Increase the level of assured competence project managers bring to PM endeavours; • Establish a commonality of process and standardization of terminology within PM; and • Provide a common method of project progress tracking across the enterprise. The baseline version of this Framework is presented as a web tool, based on a body of research consisting of (1) the PMBOK® Guide processes, (2) some CMMISM process areas and (3) other authoritative, non-conflicting resources. The PMBOK® Guide is tailored for a sector, time and place, resulting in a unique approach to project management. This approach aims to benefit a community and open a new focus area for research within the profession. The target market for this product are those enterprises that are seeing the need for the benefits outlined above or who realise that the first step towards process improvement is a focus on project management. These range from organizations now commencing on the project management path to those who consider “management by projects” to be a strategic option for the organizational design of the company. The case study sites where the product has been implemented include banking / retail operation, a large mining company and a financial services consultancy. , Prof. L. Pretorius Prof. J.H.C. Pretorius
- Full Text:
An instructional model for teaching complex thinking through web page design
- Authors: Jakovljevic, Maria
- Date: 2012-02-27
- Subjects: Information technology , Web sites design , Thought and thinking
- Type: Thesis
- Identifier: uj:2045 , http://hdl.handle.net/10210/4395
- Description: D.Ed. , Teaching and learning in the Technology Education and the Information Technology learning area traditionally focused on the acquisition of knowledge, skills, attitudes and reproductive thinking - with minor reference to the facilitation of complex thinking. An appropriate instructional methodology in the Higher Education and Training band is of utmost importance due to the fact that current instructional approaches and strategies in the Information Technology area of learning are not suitable for the facilitation of complex thinking. There are no instructional models for the facilitation of complex thinking through web page design available in South Africa. The cross-curricular nature of Technology Education and Information Systems permits the integration of the stages of the technological process and methodologies of information system design with particular reference to web page design. The problem-based nature of information system design correlates with the aim and functionality of the stages of the technological process. Within the stages of the technological process the balance between constructivist and behaviourist instructional approaches and strategies can provide for meaningful learning. The aim of this study is to design and implement an instructional web design programme (IWDP), and furthermore on the basis of an evaluation of the programme, to develop a prospective instructional model that could promote complex thinking in the project-based classroom. The development of the instructional programme was based on the three pillars of the technological framework (mind tools within web page design, complex thinking, instructional models and strategies), which provided a conceptual framework in the form of criteria on the manner in which complex thinking of learners can be facilitated. This study was developed within the qualitative research paradigm. The use of the case study design and action research was considered the most appropriate for the nature of this study. A group of 17 learners at an institution of higher education and training band was observed during the implementation of the instructional programme. Data was gathered using interviews, classroom observations, journals and essays, in order to explore learners' and the teacher's experiences in respect of the instructional programme. A qualitative data analysis approach was employed to provide meaningful categories and subcategories. From the data it was evident that the learners and teacher had positive experiences with regard to the instructional programme. The programme provided an array of instructional approaches and strategies, as well as the opportunity for learners to experience a multi-method learning environment utilising the technological resources and a network of human resources inside and outside the project-based classroom. It became clear that different instructional approaches and strategies (constructivist and behaviourist) contributed to a variety of learning modes particularly emphasizing discussions, cognitive apprenticeship and peer tutoring in collaborative teams, indicating the facilitation of complex thinking in general. Based on the findings an instructional model was designed and developed that could be applied in the Information Technology learning area, as well as in Technology Education in general.
- Full Text:
Bring your own device and information technology service delivery : a higher education institution case study
Constructing a leadership model: derived from a South African business leader's life-story
- Authors: Beyleveld, Arnold
- Date: 2010-02-23T10:28:35Z
- Subjects: Leadership , Information technology , Information technology management , Organizational change management
- Type: Thesis
- Identifier: uj:6635 , http://hdl.handle.net/10210/3036
- Description: D.Phil. , The aim of the study was to explore and understand the emerging leadership challenges in order to further enhance the development of leadership and management in the information technology industry in South Africa. A combined casing and life-story approach in this modernist qualitative research study was employed. Selective sampling, as described by Plummer (1983; 2001) as part of his critical humanistic approach, was employed to select the CEO, Mr X, from a particular South African information technology company. Data were obtained mainly from solicited sources, but also some that were unsolicited. This resulted in a life story containing rich descriptive data obtained at first hand from Mr X’s professional career and associated areas of his life. The life -story of this storyteller was organised manually as well as with the aid of ATLAS-Ti 5.0, a computer-based software package suitable for this type of study. The leadership landscape model of Veldsman (2004), a local expert in the area of leadership, together with key theoretical concepts found in the literature, were used to construct an enhanced leadership model. Appropriate qualitative guidelines were used to ensure a study that attends to both academic rigour and aesthetics. The resultant constructed leadership model offers important, if not unique, insights and findings regarding the leadership environment, individual psychosocial dynamics, competencies and capabilities, as well as leadership roles, modes, styles and processes that contribute to personal leadership effectiveness. The thesis illuminates and offers recommendations for a number of methodological and theoretical implications regarding local and global leadership studies, as well as for practice and policy regarding leadership and managerial development.
- Full Text:
Developing a scaleable information architecture for an enterprise wide consolidated information management platform
- Authors: Van der Walt, Pieter Willem
- Date: 2009-01-15T13:10:59Z
- Subjects: Information organization , Management information systems , Information technology , Information audits , Information resources management
- Type: Thesis
- Identifier: uj:14794 , http://hdl.handle.net/10210/1870
- Description: D.Litt. et Phil. , This research addresses the concept of “information architecture” as a way of visualising and describing the various information assets and interaction of these assets within the organisation. The research further provides definitions of information and contextualises the information audit and information model as key tool for the information manager in establishing the information architecture. The establishment of the information architecture is illustrated through a case study within a large conglomeration of companies requiring a scaleable information architecture in order to address its information requirements. Through a process of interviews the information requirements of key decisions makers are established. These requirements are translated into an information architecture that forms the basis of support in delivering future information requirements for the company. The results of this research have been successfully implemented and now form the foundation of all future information management projects within this particular case study.
- Full Text:
Die bydrae van inligtingstegnologie tot mededingende voordeel
- Authors: Benecke, Flynn
- Date: 2012-09-04
- Subjects: Information technology
- Type: Mini-Dissertation
- Identifier: uj:3484 , http://hdl.handle.net/10210/6875
- Description: M.Comm. , The principal aim of this study within the framework of Business Management is to determine whether or not South African companies that invest in Information Technology actually reap the fruit of their investments in the form of improved competitiveness in the industry in question. Successful companies in the developed countries of the world are conclusive proof of the fact that their investment in Information Technology is to their advantage, as their ability to gather, analyse and utilise information is dramatically improved. Their success is further supported by the unique abilities of Information Technology to help them establish interrelations with other firms, markets and products. The inherent abilities of and the rapid development within the information industry soon convince one of the fact that Information Technology does, indeed, have at its disposal the wherewithal to ensure that companies investing in IT become leaders in terms of their competitive position in the market. The deciding factor in the development of the full potential of this technology in each company is, however, the policy and approach each management pursues and adopts towards its version of Information Technology, as well as the strategic application of the immense potential of this domain of technology.
- Full Text:
Die ontwikkeling van 'n kategoriseringsmeganisme vir beheermaatreëls in die veld van rekenaarsekerheid en die koppeling daarvan met standaarde vir beheermaatreëls
Effective knowledge sharing within communities of practice in a financial institution
- Authors: Nkuna, Shyless
- Date: 2013-07-18
- Subjects: Knowledge management , Information technology , Economic development , Business education
- Type: Thesis
- Identifier: uj:7625 , http://hdl.handle.net/10210/8495
- Description: M.Comm. (Business Management) , This research paper is a study of the effectiveness of knowledge sharing within the communities of practice (CoPs) in a financial institution in South Africa. Specifically, the focus is on investigating the requirements for establishing CoPs that share knowledge effectively within this organisation. This was achieved through understanding the current state of knowledge sharing within the CoPs, identifying critical factors for effectively sharing knowledge and thereafter determining reasons for a CoP not being effective in sharing knowledge. The results showed that there is still a long way to go to ensure the effectiveness of knowledge sharing through CoPs. The CoPs within this financial institution are informal in nature, and therefore not necessarily given the attention that they deserve. Time used for CoPs is not maximised effectively, which reduces the chances of their effectiveness and improvement of productivity. Lack of effective system infrastructure to support knowledge sharing is also a massive challenge for the CoPs, as is not having virtual Cops to reduce challenges faced in the use of face-to-face CoPs. The literature review in chapter 2 of this paper covers the importance of the role of technology in supporting knowledge sharing, which is supportive to this finding.
- Full Text:
Evaluating the career status of IT professionals
Finding a niche for teachers within the ecology of ICT learning
Herzberg! Can we trust you in Africa?
- Authors: Marnewick, Carl
- Date: 2011-02
- Subjects: Information technology , Project management , Motivation , Herzberg’s two-factor theory
- Type: Article
- Identifier: uj:5824 , ISSN 1993-8233 , http://hdl.handle.net/10210/7841
- Description: Information technology (IT) projects are implemented through individual team members. These projects are fairly long in duration, especially enterprise resource planning projects. The problem that IT project managers face is how to motivate the team members, particularly in an African context where a team consists of various cultures and races. This paper presents results of a quantitative research study in which team members were asked to rank their motivating factors on a scale of 1 to 12 based on Herzberg’s two-factor theory. The reason for using this theory is that, it was found to still be applicable after 50 years of its establishment. The purpose was to determine whether Herzberg’s two-factor theory is applicable in an African context and if so, what unique factors could motivate IT team members in Africa. The research indicates that race, age and gender are not indicators and that there is a general tendency that the motivating factors of Herzberg can be used to motivate team members. The implication is that IT project managers can use Herzberg’s two-factor theory to motivate individual team members. The research also adds to the current body of knowledge that Africans are not motivated by hygiene factors.
- Full Text:
High achievers in the Integrated Quality Management System (IQMS) and their perceptions of the role of information and communication technologies (ICT) in their teaching
- Authors: Mabitsela, Lorraine Nombuyiselo
- Date: 2012-06-07
- Subjects: Education technology , Computer-assisted instruction , Information technology , Teaching - Aids and devices , Media programs (Education) - South Africa
- Type: Mini-Dissertation
- Identifier: uj:8675 , http://hdl.handle.net/10210/5030
- Description: M.Ed. , The main aim of the study is: To establish how high achievers on the IQMS perceive the role of computer technology in their teaching To link IQMS performance standards with ICT competences To determine, during the empirical component of this inquiry, how high achievers on the IQMS appraisal perceive the role of ICT in their teaching To represent individual stories of ICT integration in the format of traditional African stories that may be more relevant to the broader African public.
- Full Text:
Information and knowledge management in support of legal research in a digital information environment
- Authors: Du Plessis, Tanya
- Date: 2009-01-08T13:03:45Z
- Subjects: Knowledge management , Information technology , Information superhighway , Digital libraries , Law libraries , Law librarians , Law firms , Legal research , Management information systems
- Type: Thesis
- Identifier: uj:14754 , http://hdl.handle.net/10210/1834
- Description: D. Litt. et Phil. , The main research question addressed by this study is whether the application of information and communication technologies (ICTs) has an effect on the practice of law, and specifically whether information and knowledge management affects the process of legal research. Various issues are considered in this regard, including what the concept of knowledge management (KM) entails in a law firm and what the current KM trends are in South African law firms. To this extent an investigation follows of the global trends in the application of ICTs for legal research purposes and what the specific applications are of KM in support of legal research. Furthermore, this study investigates how information technology applications and KM systems and strategies can support the legal research process and what the benefits of KM are to legal research. This entails a study of the unique characteristics of legal research in a digital information environment and of the challenges legal researchers face in a changing information environment. Subsequently the skills and tools that are required for effective digital legal research are discussed. This research also considers the effect the changing information environment has on the role of the legal information professional, which includes an investigation of the reasons why legal information professionals can and should support lawyers in their legal research activities. Specifically, this study considers the roles, skills and competencies of legal information professionals as knowledge managers, digital librarians and trainers of legal research skills in a changing information environment. Lastly, this study investigates whether current legal research skills training offers useful guidelines to future digital legal researchers.
- Full Text:
Information overload in the South African banking industry
- Authors: Burger, Elsa
- Date: 2008-05-14T10:48:05Z
- Subjects: Information resources management , Information technology , Electronic mail systems , Business communication , Banks and banking information resources
- Type: Thesis
- Identifier: uj:7230 , http://hdl.handle.net/10210/387
- Description: At present, the average employee is being bombarded with an ever-increasing number of messages information on his/her company, its products and services, as well as information on its strategy all flooding in from a myriad of sources, including internal vehicles such as e-mail, the intranet, management memoranda, internal publications, as well as the external media, such as the Internet, the local newspaper, television news and national business and industry magazines. The term “information overload” is usually understood to present a state of affairs where an individual’s efficiency in using information in his/her work is hampered by a surplus amount of relevant and potentially useful information available to him/her. The principal aim of this study, therefore, is to establish the extent and impact of information overload on the knowledge worker in the banking industry, with special reference to the part that e-mail technology plays in the creation of such overload. Broadcasting, the telephone and the Internet have revolutionised the way in which workers communicate around the globe. Electronic-messaging systems such as e-mail have become the medium of choice in many organisations, and hold significant and valuable business data, information and knowledge. These systems have had a profound impact on the way in which personal and business communications are effected in the office. With e-mail having acquired mission-critical status, a number of concomitant circumstances and consequences have arisen that present organisations, such as banks, with a variety of challenges, among which • the impact on employees’ productivity, owing to the time spent on e-mailing activities • employees’ attitudes towards e-mail • compliance with corporate policies, such as those policies governing electronic communication and computer use • surveillance and monitoring of e-mail • the quest for finding formal archiving solutions. , Prof. C.W. Rensleigh
- Full Text: