Employee training contributes to service quality and therefore sustainability
- Authors: Sao Joao, E. A. , Spowart, J. , Taylor, A.
- Date: 2019
- Subjects: Employee training and development , Human resources , Club management
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/294075 , uj:31989 , Citation: Sao Joao, E.A., Spowart, J. & Taylor, A. 2019. Employee training contributes to service quality and therefore sustainability. African Journal of Hospitality, Tourism and Leisure, 8(2):1-15. , ISSN: 2223-814X
- Description: Abstract: The truism is that training contributes to employee growth and satisfaction but how does it impact on service quality? The objective of this study was to examine the relationship between human resources, employee productivity and sustainability within the golf club sector of the hospitality industry. The study aims to dispel the idea that training is not essential for both employee and organisation. The study used a mixed method approach with both quantitative and qualitative data to establish resource efficiency within golf clubs to ensure sustainability. Firstly, the questionnaire to the club managers provided data about the general human resource and employee information. Secondly, the interviews established the resources necessary to satisfy the needs of the members, which assist the clubs to remain sustainable. Training remains a necessary part of employee retention and staff development but also contributes to improved service quality. The retention of members and employees satisfies the aspects of economic and social sustainability, as there is an improvement in the business finances, as well as a positive impact on the community. The study reconfirms the necessity to upskill employees. Training is viewed as an incentive to the employee but contributes to the sustainability of the clubs because productivity and service quality is improved.
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Building blocks of innovation within a state-owned enterprise (Part One).
- Authors: Van Zyl, B. , Roodt, G. , Coetsee, W.J.
- Date: 2005
- Subjects: Building blocks , Innovation , Strategic enablers , Business enablers , Human resources , Contextual setting
- Type: Article
- Identifier: uj:5691 , http://hdl.handle.net/10210/2937
- Description: This article (part one of a two-part study) presents a literature review aimed at establishing a theoretical framework on the innovation building blocks in a state-owned enterprise (SOE). Part two of the study will focus on SOE managers’ espoused theory on the building blocks of innovation. The findings of the literature (theoretical) review, suggested that the current theoretical framework on innovation consisted of five important building blocks, namely contextual setting; strategic enablers; business enablers; foundational enablers; and human resources; each with its own categories and sub-categories. The study also identified barriers to innovation.
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Building blocks of innovation within a state-owned enterprise (Part One).
- Authors: Van Zyl, E.M.
- Date: 2005
- Subjects: Innovation , Building blocks , contextual setting , Strategic enablers , Business enablers , Human resources
- Type: Article
- Identifier: uj:6385 , http://hdl.handle.net/10210/1128
- Description: This article (part one of a two-part study) presents a literature review aimed at establishing a theoretical framework on the innovation building blocks in a state-owned enterprise (SOE). Part two of the study will focus on SOE managers’ espoused theory on the building blocks of innovation. The findings of the literature (theoretical) review, suggested that the current theoretical framework on innovation consisted of five important building blocks, namely contextual setting; strategic enablers; business enablers; foundational enablers; and human resources; each with its own categories and sub-categories. The study also identified barriers to innovation.
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The role of neuroleadership in work engagement
- Authors: Zwaan, Leigh A. , Viljoen, Rica , Aiken, Dorrian
- Date: 2019
- Subjects: Work engagement , Neuroleadership , Human resources
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/403557 , uj:33823 , Citation: Zwaan, L.A., Viljoen, R. & Aiken, D. 2019. The role of neuroleadership in work engagement. SA Journal of Human Resource Management/SA Tydskrif vir Menslikehulpbronbestuur, 17(0), a1172. https://doi.org/ 10.4102/sajhrm.v17i0.1172
- Description: Abstract: Orientation: Research communicated in this article contributes to the fields of neuroleadership and work engagement, and explores the use of Integral Theory’s All Quadrants All Lines (AQAL) four-quadrant model. It also applies the General Method of Theory-Building research in applied disciplines. Research purpose: The aim of this article is to determine the role that neuroleadership plays in improving work engagement. Motivation for the study: Human resource development lacks focus in theoretical research because of a lack of clarity of the connections between research and practice and a lack of interest in abstract theoretical issues (Storberg-Walker, 2006). Recent technological advances providing an insight into the biological and physiological bases of social interaction have presented new information on being engaged at work...
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