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Effective cultural diversity training programmes for hotels

  • Authors: Nkitseng, Thabiso Carrington
  • Date: 2019
  • Subjects: Hotels , Cultural pluralism
  • Language: English
  • Type: Masters (Thesis)
  • Identifier: http://hdl.handle.net/10210/414237 , uj:34929
  • Description: Abstract: Cultural diversity management is a term that has become of great importance in the South African labour force since policies such as Black Economic Empowerment were implemented. These policies have brought about forced cultural integration in the workplace that has resulted in conflict due to the lack of skilled leadership within companies in the discipline of diversity management. With South Africa having 11 official languages and various ethnic groups, cultural interactions have become an obstacle for both managers and employees with regards to efficient communication, subtle forms of discrimination and stereotyping experienced due to the lack of cultural intelligence and sensitivity. An organization’s ability to overcome cultural diversity-related issues depends on how they embrace diversity as well as the policies and initiatives enforced. The main objective of the study was to determine the need for effective cultural diversity training programmes within South African hotels. A quantitative research approach was employed with a self-administered questionnaire distributed to both hotel management staff and the entry-level employees. Qualitative data collection method was also utilized in the form of open ended questions which gave further clarity into the responses of the participants regarding the barriers associated with cultural diversity. Results of the study showed that South African hotels have a culturally diverse workforce, with numerous cultures present in the working environment. When investigating the barriers to diversity, it was noted that communication was not a factor but that racial and ethnic discrimination existed within the sampled hotels. The organizational stance of the hotels was that hotels generally endorsed a culturally diverse workforce, albeit not having adequate training in place to deal with cultural diversity-related challenges. The findings of the research highlight the need for topic-specific training programmes that are tailored to address the cultural diversity-related issues identified in the study. The efficiency of mandatory diversity-related policies is brought into question, where re-evaluation of the effectiveness of the policies in rectifying diversity-related challenges is needed. , M.A.
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Employees’ perceptions of food waste management in hotels

  • Authors: Mabaso, Cynthia H. , Hewson, D. S.
  • Date: 2018
  • Subjects: Food waste , Hotels , South Africa
  • Language: English
  • Type: Article
  • Identifier: http://ujcontent.uj.ac.za8080/10210/387864 , http://hdl.handle.net/10210/285542 , uj:30883 , Citation: Mabaso, C.H. & Hewson, D.S. 2018. Employees’ perceptions of food waste management in hotels. , ISSN: 2223-814X
  • Description: Abstract: This study was designed to explain current food waste practices, specifically from the perspective of the staff in hotel kitchens. A case study of the perceptions of the staff involved in the food waste chain in a hotel group in Gauteng was undertaken, using a quantitative approach. The study objective was achieved using structured questionnaires that were administered to the relevant stakeholders involved in food waste generation. The findings revealed that the staff concerned generally had a positive perception of the environmental issues pertaining to food waste generation. With this positive foundation, the study recommends that general hotel initiatives should focus on the food waste policies and procedures that capitalise on the positive perceptions involved, by means of assisting staff to create greater balance between their beliefs and work practices. Initiatives such as specific training could assist the staff to better understand ‘best food waste practice’ in relation to such negotiated sustainability issues as “social, environmental and financial policies and procedures”. The study proposes a conceptual framework that could be useful and applicable in the managing of food waste within hotels in the South African context. The study, further, offers insights into the current food waste strategies that are in place to reduce the amount of food waste within hotels and to further unpack the nature and patterns of food waste within specific hotels.
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The early development of hotels in Johannesburg ca 1928-1963

  • Authors: Rogerson, Jayne M.
  • Date: 2018
  • Subjects: Hotels , Historical tourism , Johannesburg
  • Language: English
  • Type: Article
  • Identifier: http://hdl.handle.net/10210/279540 , uj:30021 , Citation: Rogerson, J.M. 2018. The early development of hotels in Johannesburg ca 1928-1963. African Journal of Hospitality, Tourism and Leisure, 7(4):1-16. , ISSN: 2223-814X
  • Description: Abstract: Hotels attract a range of writings which are drawn from different disciplinary perspectives. The largest volume of literature is contributed by hospitality management scholars, is contemporary in focus and examines questions around the strategic management and day-to-day operations of hotels. The aim in this paper is to address the limited focus on historical aspects of hotels and tourism development. The analysis builds from a number of different historical documentary sources to review the establishment and character of hotels in Johannesburg from the late 1920s to 1963. The starting date for the analysis is the introduction of legislation which creates firm linkages of the South African hotel industry to liquor interests; the end date is the closure of Johannesburg’s most grand and iconic hotel. It is argued that historical research contributes a fresh dimension to hotel scholarship as well as providing a grounded understanding of the emergence and character of the local hotel industry.
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The evolution of hotels in Johannesburg 1890-1948 : a case of historical urban tourism

Market segmentation and the changing South African hotel industry (1990 to 2010)

  • Authors: Rogerson, J.M. , Kotze, N.
  • Date: 2011
  • Subjects: Hotels , Tourism , Market segmentation
  • Type: Article
  • Identifier: uj:5844 , ISSN 1993-8233 , http://hdl.handle.net/10210/7899
  • Description: Market segmentation is an expanding focus in tourism scholarship. Only limited application of this concept has been undertaken to interpret hotel business development, especially in sub-Saharan Africa. This article shows that in South Africa, one of Africa’s leading tourism destinations, market segmentation has been a distinguishing feature of the country’s hotel sector especially over the past 20 years. It is argued that as post-apartheid South Africa shed its international pariah status and emerged as a new destination in the international tourism economy, the national tourism industry experienced a phase of considerable restructuring. The growth and subsequent acceleration of market segmentation in South Africa’s hotel industry is one outcome of the country’s reintegration into the global tourism economy which facilitated a range of new upgrading opportunities for business development and property investment.
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