Measuring a customer intimacy culture in a value discipline context.
- Authors: Potgieter, A , Roodt, Gert
- Date: 2004
- Subjects: Customer intimacy , Value discipline , Culture , Measuring customer intimacy
- Type: Article
- Identifier: uj:6406 , http://hdl.handle.net/10210/118
- Description: The purpose of the study was to evaluate a questionnaire for the assessment of a customer intimacy culture in the value discipline context. The main survey was completed by using a convenience sample of permanent employees (N = 200) at line, middle and top management levels of an organisation in the entertainment industry. This sample was taken from staff on structured developmental paths, while attending scheduled training events. The 169 completed questionnaires that were returned were used for the final data analyses. Owing to the small sample size, an adapted procedure for first- and second-level factor analyses was used, followed by an iterative item analysis. The preliminary findings suggest that the questionnaire can be applied for assessing customer intimacy cultures.
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Assuring health and safety (H&S) performance on construction projects - clients' role and influence
- Authors: Musonda, Innocent , Pretorius, Jan-Harm , Haupt, Conrad Theodore
- Date: 2012
- Subjects: Botswana , Construction , Culture , Health and safety , Improvement , Influence , Performance , South Africa
- Language: English
- Type: Journal article
- Identifier: http://hdl.handle.net/10210/22423 , uj:16199 , Citation: Musonda, I., Pretorius, J.-H. & Haupt, C.T. 2012. Assuring health and safety (H&S) performance on construction projects - clients' role and influence. Acta Structilia 19(1):71-105. ISSN: 1023-0564
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Devising the map : the journey towards arts and culture education in the foundation phase
- Authors: Dunne, Ilka Noêlle
- Date: 2012-08-20
- Subjects: Art -- Study and teaching (Primary) , Art -- Study and teaching (Elementary) , Culture
- Type: Mini-Dissertation
- Identifier: uj:2809 , http://hdl.handle.net/10210/6247
- Description: M.Ed.
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Improving health and safety culture - a guide for construction clients
- Authors: Musonda, Innocent , Pretorius, Jan-Harm , Haupt, Theodore Conrad
- Date: 2013
- Subjects: Health and safety , Clients , Culture , LIP+3C
- Language: English
- Type: Conference proceedings
- Identifier: http://hdl.handle.net/10210/22516 , uj:16206 , Citation: Musonda, I., Pretorius, J.-H. & Haupt, T.C. 2013. Improving health and safety culture - a guide for construction clients. In: Ahmed, S.M., Smith, N., Azhar, S., Yaris, C., Shah, A., Farooqui, R. and Pothyress, R. (Eds). Challenges in Innovation, Integration and Collaboration in Construction & Engineering. Proceedings of the 7th International conference on Construction in the 21st Century (CITC-VII), Bangkok, 19-21 December, 2013. ISBN:978-0-9894623-0-3
- Description: Abstract: Many accidents and a general poor health and safety performance for both the construction industry and other high reliability industries have been blamed on the poor health and safety (H&S) culture that was prevalent at the time. Addressing H&S culture is therefore a very important step to eliminating accidents and thereby improve the general H&S performance within an organisation or industry. The current paper will therefore report on findings from an empirical study on improving H&S performance in a construction project and will also present a guide of how to improve the construction client’s H&S culture. The research conducted in South Africa and Botswana and whose results were modelled using structural equation modelling, found that with a better H&S culture, clients had a positive influence on H&S performance of construction projects. The client H&S culture was characterized by leadership, involvement, procedures, commitment, communication and competence (LIP+3C). A positive manifest of these factors in the client entity entailed a better H&S performance at project level. This paper will therefore present a guide on how construction clients may improve their H&S culture and thereby impact positively on project’s H&S performance. Further, the guide will exemplify how the concept of H&S culture may be operationalised in order to benefit from a concept that has been mooted as the panacea for the H&S problem in the construction industry as well as the concept that has been at the centre of major industrial disasters.
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The nature of culture : an eight-grade model for the evolution and expansion of cultural capacities in hominins and other animals
- Authors: Haidle, Miriam Noël , Bolus, Michael , Collard, Mark , Conard, Nicholas , Garafoli, Duilio , Lombard, Marlize , Nowell, April , Tennie, Claudio , Whiten, Andrew
- Date: 2015
- Subjects: Culture , Human culture , Expansion of human cultural capacities model
- Identifier: uj:5628 , http://hdl.handle.net/10210/14963
- Description: Tracing the evolution of human culture through time is arguably one of the most controversial and complex scholarly endeavors, and a broad evolutionary analysis of how symbolic, linguistic, and cultural capacities emerged and developed in our species is lacking. Here we present a model that, in broad terms, aims to explain the evolution and portray the expansion of human cultural capacities (the EECC model), that can be used as a point of departure for further multidisciplinary discussion and more detailed investigation. The EECC model is designed to be flexible, and can be refined to accommodate future archaeological.
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Effects of culture on project management contributing to the success of managing culturally diverse engineering teams in a global environment
- Authors: Meyer, L.L. , Pretorius, J.H.C. , Pretorius, L.
- Date: 2016
- Subjects: Culture , Communication , Decision-making
- Language: English
- Type: Conference proceeding
- Identifier: http://hdl.handle.net/10210/91607 , uj:20124 , Citation: Meyer, L.L., Pretorius, J.H.C. & Pretorius, L. 2016. Effects of culture on project management contributing to the success of managing culturally diverse engineering teams in a global environment.
- Description: Abstract: The research in this paper measured the Cultural Intelligence capability of engineering project leaders and team members from around the world, and their awareness of cultural influences on project management. The focus was on comparing South African engineers to those in other countries. It was concluded that intercultural communication and differences in decision-making were two primary cultural factors influencing the success of managing culturally diverse engineering teams.
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Influences of cultural differences on construction project delivery : a case of Gauteng province
- Authors: Matobole, Khotso , Ogunsanya, Oluwabukunmi , Aigbavboa, Clinton
- Date: 2016
- Subjects: Construction , Contractors , Culture
- Language: English
- Type: Conference proceedings
- Identifier: http://hdl.handle.net/10210/215557 , uj:21431 , Citation: Matobole, K., Ogunsanya, O & Aigbavboa, C. 2016. Influences of cultural differences on construction project delivery : a case of Gauteng province.
- Description: Abstract: The Construction Industry is by nature one of the most diverse working environments. The South African Construction Industry is not an exception to this rule. The Industry has witnessed great diversity in its workforce mix at all levels since the return to democracy in 1994. Thus, peoples from erstwhile segregated communities are brought together to work in achieving a common project objective. The intricate influence of this cultural mix and the pressure it exerts paper provides insight into the influence of culture and cultural difference on teams working together towards project delivery. The study adopts a mixed method approach by use of interviews and questionnaires through a convenience sampling of construction professionals in the Gauteng Province, South Africa. Findings from this research confirm that factors such as sociability, masculinity, power, equity, individualism, avoidance, collectivism are cultural dimensions prominent in multicultural teams. The influences of cultural aspects that rank highest are irritation due to misunderstanding, encouraging team building, motivating workers to work harder. The study concludes that while a lot has been done in integrating project teams from different cultures in the South African construction industry efforts should be concentrated on mitigating the effect of masculinity and irritation due to misunderstanding. It is recommended that Project Managers and Construction managers should more sensitive to the influence of cultural dimensions and deploy cultural awareness and appropriate leadership styles in mitigating its effects while channeling the positive influences towards organizational benefits. This research has provided insight into intrinsic cultural dimensions among construction industry workers in the Gauteng Province of South Africa and provides useful policy input for the Construction Industry Development Board and industry practitioners at large. The research is limited to the experiences of Construction Industry professionals in the Gauteng Province of South Africa due to the constraint of time.
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# FeesMustFall protests in South Africa : a critical realist analysis of selected newspaper articles
- Authors: Mavunga, George
- Date: 2019
- Subjects: Agency , Critical realism , Culture
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/406467 , uj:34175 , Citation: Mavunga, G. 2019. # FeesMustFall protests in South Africa : a critical realist analysis of selected newspaper articles.
- Description: Abstract: Using Critical Realism, this article looks at articles from selected South African newspapers which reported on the #FeesMustFall protests. The study established that, arising from the protests, was a culture characteried by tensions and distrust amongst stakeholders such as students, university management and the government. This, the article argues, was a result of how each of these stakeholders perceived, and went on to exercise, their agency in an attempt to resolve the conflict arising from the protests. To avert a recurrence of negative consequences of student protests such as the destruction of property and development of toxic and adversarial relationships amongst different stakeholders, the article recommends collaborative approaches to conflict resolution in South African higher education. These approaches need to be framed differently from those in which some stakeholders seek to use their agency to achieve outright victory over other stakeholders – a recurring mode of engagement during the #FeesMustFall protests.
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Going beyond the official domain in the search for the culture of employee learning : The case of junior support staff at a South African university
- Authors: Mavunga, George
- Date: 2019
- Subjects: Employee learning , Culture , Domain
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/404503 , uj:33925 , Citation: Mavunga, G. 2019. Going beyond the official domain in the search for the culture of employee learning: The case of junior support staff at a South African university. Critical Studies in Teaching and Learning, 7(2):16-33. DOI:10.14426/cristal.v7i2.172
- Description: Abstract: Based on HCT (human capital theory), employee learning and the culture associated with it in South Africa and globally have generally been researched from the perspective of the normative government or employer-initiated policies and programmes. Using Bernstein’s (2000) theory of the pedagogic device, this paper suggests the existence of different domains of learning with respect to junior support staff at a South African university. The paper also borrows from critical realism to advocate an approach which asks questions pertaining to the influence of structure and agency on the form of the culture of employee learning in different domains with respect to the junior support staff members. The answers to these questions, the paper suggests, would help with a holistic characterisation of the culture of employee learning associated with this category of employees at the South African university.
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Intercultural communication. A Southern view on the way head: culture, terrorism and spirituality
- Authors: Tomaselli, K.G.
- Date: 2019
- Subjects: Intercultural communication , Culture , Terrorism
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/407130 , uj:34257 , Citation: Tomaselli, K.G. 2019: Intercultural communication. A Southern view on the way head: culture, terrorism and spirituality.
- Description: Abstract:
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Intercultural communication : a Southern View on the way head : culture, terrorism and spirituality
- Authors: Tomaselli, Keyan G.
- Date: 2020
- Subjects: Intercultural communication , Culture , Terrorism
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/433400 , uj:37473 , Tomaselli, K.G. 2020: Intercultural communication : a Southern View on the way head : culture, terrorism and spirituality.
- Description: Abstract: , Intercultural communication is discussed from the perspectives of different paradigms, applied at different times, to different purposes. This discussion is framed within a Global South perspective, and how people who come under the gaze of the North West adopt, adapt and change received theories, and how they sometimes totally invert them to address ends for which they were never intended. The overview also examines why the different paradigms exist in isolation of each other and discusses where cultural studies fits into the matrix of approaches. The paper concludes with an appeal for intercultural communication to incorporate non-material aspects of ontology, the spiritual and belief to account for the rise of fundamentalism, not currently included in its conceptual frameworks...
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Managing strategy-culture dichotomies in South African municipalities : A payment culture perspective
- Authors: Enwereji, Prince , Uwizeyimana, D. E.
- Date: 2021
- Subjects: Local Municipality , Organisational Strategy , Culture
- Language: English
- Type: Journal article
- Identifier: http://hdl.handle.net/10210/493849 , uj:44961 , Citation: Enwereji, P. & Uwizeyimana, D.E. 2021. Managing strategy-culture dichotomies in South African municipalities : a payment culture perspective.
- Description: Abstract: Local municipalities in South Africa have been struggling to enhance a payment culture for municipal services. Despite their endeavours to do so, consumer debts still intensify to an unbearable extent. This study investigated how to manage strategy-culture dichotomies to enhance a payment culture for municipal services. Secondary data were gathered from several sources, such as journal articles, books, blogs, magazines, and local municipal reports. A systematic literature review was done to examine the effective measures needed to manage the strategy-culture dichotomies in effect to change and handle peoples’ culture and psychology in the payment for municipal services. The meaning of culture and its impact on the implementation of the organisational strategy were identified. Concerning the intensifying consumer debt accruals, the study upholds that strategic leaders should understand the cultural imperatives of the people before making and implementing strategies. The study further recommends that municipal employees identify characteristics of present culture and specify actions to implement a strategy. More so, strategic leaders should always scrutinise their workforce, analyse their systems, improve their communication options, and collaborate with stakeholders. This study asserts that the intensifying consumer debts amidst varying cultural imperatives could be stemmed by reconciling strategy-culture dichotomies.
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