The Swiss Banks : a communication crisis management perspective
- Authors: Bloom, Evan Terence
- Date: 2011-11-10
- Subjects: Financial crises management , Crisis management , Public relations , Banks and banking, Swiss
- Type: Thesis
- Identifier: uj:7268 , http://hdl.handle.net/10210/3943
- Description: M.A. , This study determines the role of crisis management in the dormant account crisis that faced three Swiss banks from 1995 until 2000. This research topic involving the Swiss banks was selected for numerous reasons. Firstly, there was an immense amount of media interest from around the world. Secondly, the geographical area that the crisis was focused in-the western world- is arguably the world's financial powerhouse. Thirdly, the issues surrounding the crisis itself were highly emotive and had its roots in the period shortly before World War Two. Fourthly, on closer investigation very little research had been done on Western corporate financial crises and most importantly, no research had been done on the way the Swiss banks managed their crisis. All of these issues combined provided a very interesting platform on which to begin researching the value of effective crisis management, from a strategic standpoint, for a western corporate financial company.To facilitate an effective and objective analysis of the case study, an extensive literature study had to be undertaken. The origins of public relations had to be researched to understand how the profession had developed. In addition, crisis management also had to be studied to understand how this discipline of public relations works. From there, the role of public relations had to be studied to comprehend exactly what should have been done, in terms of how crisis management is an element of public relations, for the Swiss banks before the crisis began.Following on from this it was established, from the literature study, that planning for a crisis is one of the foundations of crisis management.AThe most important aspects of and contributors to crisis planning were then considered. It was also established that crises have different stages that they pass through. This was then investigated as well as the relevant aspects needed to manage each stage. An important aspect encountered in each crisis is the media. The different parts of media training were studied. followed by arguably one of the most difficult aspects of crisis management- managing the media.
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A proposed sector wide risk model based on enterprise wide risk management
- Authors: Buhr, Richard Otto
- Date: 2012-06-04
- Subjects: Risk management , Risk assessment , Crisis management
- Type: Thesis
- Identifier: uj:2331 , http://hdl.handle.net/10210/4789
- Description: D.Ing. , For executive management to guide an enterprise, strategic planning is essential. Using Enterprise Wide Risk Management (EWRM) as an input to Scenario Analysis (SA) for Strategic Planning (SP) allows for improved accuracy over conventional methods. This would allow for greater realism from the executive management perspective of possible outcomes in scenario modelling by providing a solid quantitative base founded on real operational information. Emerging regulatory legislation for corporates also require quantitative risk management in the enterprise for reporting and rating purposes, providing a wealth of information for scenario modelling purposes. From the outset this research focuses on the industrial sectors in South Africa, though the model could be applied to any industry sector internationally. The core of any industrial enterprise is made up of the Operational Support Systems (OSS) that provide the hardware and software infrastructure to operate the business. The smooth operation and efficient handling of any unforeseen events in the OSS impacts the very survival of the en- terprise in a highly competitive environment. The development of an OSS risk management (RM) strategy to provide an efficient and effective way to recognise, classify and mitigate the risks involved in OSS is thus crucial to any enterprise that seeks to remain competitive. To implement this RM strategy and provide information regarding likely loss events, a quantitative risk model is required to simulate different scenarios. This research investigates the development of a Sector Wide Risk Model (SWRM) to simulate stress events in an industry sector and their impact on sector members.
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An investigation into business continuity risks and related business continuity plan
- Authors: Nel, Izette
- Date: 2012-06-07
- Subjects: Risk , Risk management , Risk assessment , Crisis management , Business planning
- Type: Mini-Dissertation
- Identifier: uj:8715 , http://hdl.handle.net/10210/5067
- Description: M.Comm. , To prevent the interruption of an organization’s daily operations in the event of a catastrophe, organizations must reconsider the importance of creating awareness and being prepared for the unexpected. The importance of business continuity for the survival of any organization during a crisis or disaster has become a prominent factor within the modern organization. Organizations must fully understand the importance of this factor and the impact it could have on the organization. Adequate and effective actions and procedures should be in place to address the organization’s business continuity risks. The study investigated the different business continuity risks that an organization faces in its internal and external environment and the concept and principles of an effective business continuity plan to address and manage these risks. This was done by way of a comprehensive literature study on business continuity factors as well as an empirical study of established business continuity practices at the audit clients of the four largest audit firms. The study found that there are various categories of business continuity risks that are applicable to the modern organization, but although the majority of organizations are aware of the risks that they are faced with not all organizations fully understand the impact of these risks on the organization and therefore not all organizations have effective and adequate business continuity plans in place to address and manage these risks. Organizations are not placing focus on the establishment of a business continuity culture within the organization that supports its business continuity philosophy and the success of its business continuity actions and procedures. It was evident that there is still room for improvement in the way organizations currently address their business continuity risks.
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