Antecedents and outcome of commitment in Islamic banking relationships – an emerging African market perspective
- Authors: Roberts-Lombard, M.
- Date: 2020
- Subjects: Antecedents , Outcome , Commitment
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/455358 , uj:40300 , Citation: Roberts-Lombard, M. 2020. Antecedents and outcome of commitment in Islamic banking relationships – an emerging African market perspective.
- Description: Abstract: The study investigates how Islamic banking customers’ commitment is influenced by trust, relationship expectations, and conflict management and how commitment influence satisfaction. An explanatory research design was applied and responses obtained from Islamic banking customers through self-administered questionnaires. A total of 350 responses could be used for data analysis. An exploratory factor analysis established the interrelationships of the scales used to measure the study’s constructs. Moreover, the measurement and structural models were evaluated. Trust and relationship expectations significantly and positively influence customer commitment, while conflict management has no significant influence on Islamic banking customers’ commitment to their banks. In addition, commitment significantly and positively influences Islamic banking customers’ satisfaction experiences. The tested model confirms the hypothesised relationships between Islamic banking customers’ trust, relationship expectations, commitment, and satisfaction. However, the relationship between conflict management, commitment, and satisfaction was not established. Commitment is linked to trust and relationship expectations, and its outcome, satisfaction. Nevertheless, commitment could not be linked to the antecedent conflict management. The findings could assist retail banks servicing Islamic banking customers in offering in-depth knowledge of how trust and relationship expectations can foster customer commitment, eventually securing customers’ positive satisfaction. The study focused on Islamic banking customers and determined the interrelationships of commitment and related constructs. Few studies have examined the relationship between commitment, its antecedents and outcome from an Islamic banking perspective in an emergent African economy.
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Antecedents and outcomes of satisfaction in buyer-supplier relationships in South Africa: A replication study
- Authors: Roberts-Lombard, M. , Mpinganjira, M. , Svensson, G.
- Date: 2017
- Subjects: Satisfaction , Trust , Commitment
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/247540 , uj:25706 , Citation: Roberts-Lombard, M., Mpinganjira, M. & Svensson, G. 2017. Antecedents and outcomes of satisfaction in buyer-supplier relationships in South Africa: A replication study.
- Description: Abstract: The purpose of this study was to validate the proposition that in a business buyersupplier relationship, the variables trust and commitment influence satisfaction. Satisfaction then influences cooperation, coordination and continuity. A research model showing the hypothesised relationships was first tested in an original study before being replicated in the current study. Both the original and replication studies followed a quantitative approach and targeted large companies in South Africa. In the original study, data was collected from 500 large South African companies while in the replication study data was collected from 250 large companies. Structural equation modelling (SEM) was used to analyse the data. The results in both studies provide support for the proposed model in the study.
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Antecedents and postcedents of satisfaction in seller-business relationships : positive and negative alter egos
- Authors: Høgevold, Nils M. , Goran, Svensson , Roberts-Lombard, Mornay
- Date: 2021
- Subjects: Business-to-business relationship , Trust , Commitment
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/481680 , uj:43653 , Citation: Høgevold, N.M., Goran, S. & Roberts-Lombard, M. 2021. Antecedents and postcedents of satisfaction in seller-business relationships : positive and negative alter egos.
- Description: Abstract: Purpose – This study explores a seller’s perspective in business relationships to validate whether the findings reported in previous studies based on buyer-business relationships apply to seller-business relationships. The purpose of this study was to test whether satisfaction functions as a connector between positive antecedents (trust and commitment) and negative postcedents (opportunism and conflict) in a business-to-business relationship, based on a seller perspective. Design/methodology/approach – A descriptive research design was applied and data was collected from Norwegian companies from the database of LinkedIn’s Sales Navigator. Respondents (sales or marketing managers/directors or key account managers) were asked to identify one main business customer with whom they had interacted in the last year. A total of 213 responses could be used for data analysis. In addition, the measurement and structural models were assessed...
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Antecedents and postcedents of satisfaction in seller-business relationships : positive and negative alter egos
- Authors: Høgevold, Nils M. , Goran, Svensson , Roberts-Lombard, Mornay
- Date: 2021
- Subjects: Business-to-business relationship , Trust , Commitment
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/481688 , uj:43654 , Citation: Høgevold, N.M., Goran, S. & Roberts-Lombard, M. 2021. Antecedents and postcedents of satisfaction in seller-business relationships : positive and negative alter egos.
- Description: Abstract: Purpose – This study explores a seller’s perspective in business relationships to validate whether the findings reported in previous studies based on buyer-business relationships apply to seller-business relationships. The purpose of this study was to test whether satisfaction functions as a connector between positive antecedents (trust and commitment) and negative postcedents (opportunism and conflict) in a business-to-business relationship, based on a seller perspective. Design/methodology/approach – A descriptive research design was applied and data was collected from Norwegian companies from the database of LinkedIn’s Sales Navigator. Respondents (sales or marketing managers/directors or key account managers) were asked to identify one main business customer with whom they had interacted in the last year. A total of 213 responses could be used for data analysis. In addition, the measurement and structural models were assessed...
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Exploring the relationship between trust, commitment and customer loyalty through the intervening role of customer relationship management (CRM).
- Authors: Roberts-Lombard, Mornay
- Date: 2012
- Subjects: Customer relationship management , CRM , Short-term insurance industry - South Africa - Gauteng , Customer loyalty , Trust , Commitment
- Type: Article
- Identifier: uj:5865 , ISSN 1993-8233 , http://hdl.handle.net/10210/7962
- Description: The purpose of the study is to investigate customer relationship management (CRM) and its influence on customer loyalty at selected short-term insurance providers in the Gauteng province of South Africa. The target population included all South Africans who currently have a policy with at least one of the selected short-term insurance providers in the study. The convenience sampling method was applied, and a sample of 500 respondents was selected. An interview administered questionnaire was used for the gathering of data. The study indicated that a significant negative relationship existed between commitment and CRM. It was evident that no significant relationship existed between trust and CRM. The study also revealed that a strong positive relationship existed between CRM and customer loyalty at the four selected short-term insurance providers in South Africa. Strategies were also provided for ways in which the four selected short-term insurance providers can maintain and improve their relationships with their customers in order to encourage loyalty, and therefore increase profitability.
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The relationship of self-efficacy and entrepreneurial intentions on the commitment of the next generation in family-owned agribusinesses
- Authors: Janse Van Rensburg, Lodewikus J. , Tjano, Robert N.
- Date: 2020
- Subjects: Commitment , Entrepreneurial self-efficacy , Entrepreneurial intentions
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/453183 , uj:40000 , ISSN: (Online) 1684-1999 , Citation: Janse van Rensburg, L.J. & Tjano, R.N., 2020, ‘The relationship of self-efficacy and entrepreneurial intentions on the commitment of the next generation in family-owned agribusinesses’, Acta Commercii 20(1), a742. https://doi.org/10.4102/ ac.v20i1.742
- Description: Abstract: Orientation: Poor intergenerational survival rate of family-owned agribusinesses is a matter of serious concern in family business literature. Ageing population of senior leaders and a lack of commitment from the next generation are often cited as the main contributing factors. Research purpose: The purpose of this research was to investigate the relationship between cognitive factors (self-efficacy and entrepreneurial intentions) and commitment of the next generation in family-owned agribusinesses. Motivation for the study: Family business literature is extensive regarding the phenomena of high failure rate amongst family-owned business, and agribusinesses are not immune to this phenomenon. However, previous research has focussed more on situational factors that relate to ‘contextual’ environment surrounding the individual, whilst little research has focussed on ‘cognitive’ (person-related) factors. Research design, approach and method: Following a positivistic paradigm, a cross-sectional design was followed using a quantitative self-administered questionnaire through multi-stage probability sampling, resulting in a sample of 125 next-generation individuals in familyowned agribusinesses. The data was subjected to an exploratory factor analysis and Pearson’s correlation test. Main findings: The results revealed that there was a significant relationship between selfefficacy, entrepreneurial intentions (person-related factors) and commitment of the next generation. Furthermore, the relationship between self-efficacy and entrepreneurial intentions was also found to be positively significant. Practical/managerial implications: A committed, willing and ready next generation is a prerequisite for effective succession in family businesses, given the expected exodus of a large cohort of senior leaders. Therefore, succession planning, especially from the successor’s side, needs effective management. Investment in career planning and development of the next generation is a step in the right direction. Contributions/value-add: Given the dearth of research exploring successor-related factors affecting succession, the current article adds to the literature by examining the relationship between person-related factors (self-efficacy and entrepreneurial intentions) and commitment (behavioural outcome) of the next generation within the realm of agribusiness development.
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Theoretical and empirical linkages between work-related commitment foci.
- Authors: Roodt, G.
- Date: 1997
- Subjects: Work-related foci , Work-related alienation , Commitment , Workaholsim , Organisational related involvement , Union commitment
- Type: Article
- Identifier: uj:6296 , http://hdl.handle.net/10210/1045
- Description: No study has been reported thus far in the commitment literature which clarifies the relationship between six workrelated foci on a comparable theoretical basis. Such a comparison was made possible by the development of six instruments to operationalise involvement, commitment towards work, job, occupation, career, union and school as cognitive predispositions. A random, proportionally stratified sample of 510 teachers was drawn from 184 schools and a population of 4166 teachers from a previous provincial department of education. Only 279 of the 385 usuable questionnaires were fully completed and used for final analysis. A second-order factor analysis yielded four factors which explain about 66 of the total variance. These factors named "workaholism", "organisational-related involvement, commitment", "union commitment", and "work-related alienation" seem to be relative independent factors. No support for the existence of six separate foci could be found.
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