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Mise en place : time management behaviour and flow within the hospitality training environment

Where the law of the invisible hand fails : applying the perspectives of an economic tourist as he ventures into the heart of antediluvian economics

  • Authors: Baur, P. W.
  • Date: 2016
  • Subjects: Information , Price setting behaviour , Economic tourists , Antediluvian economics
  • Language: English
  • Type: Article
  • Identifier: http://hdl.handle.net/10210/221835 , uj:22246 , Citation: Baur, P.W. 2016. Where the law of the invisible hand fails : applying the perspectives of an economic tourist as he ventures into the heart of antediluvian economics. African Journal of Hospitality, Tourism and Leisure, 5(2):1-14. http//:www.ajhtl.com , ISSN: 2223-814X
  • Description: Abstract: Value is subjective. Pricing structures are assumed to be an expression of value, but the problem is that they do not really express a universal value. While tourists may be armed with a bundle of local currency and a supply of sunscreen to protect themselves from the elements of nature, it’s really the established institutions within the territory that pose the real threat to the sanity of the decision maker. This paper examines the role of ‘Information’ in an institutional framework with the aim of exploring the challenges that an economic tourist would be confronted with when attempting to determine the value of a commodity. This within a market which cannot be determined using typical market fundamentals. While an archetypal tourist would be capable of following a road map that may confirm his belief in the markets. However, his own interpretation of the information on that map will be challenged as he ventures further into the world of an antediluvian market where low levels of competition exist and the interaction between supply and demand would best be described as unstable. The problems that modern day economic tourists would face is greatly increased as they are confronted by new and unpredictable institutional information. This information has been developed over centuries within a culturally biased informational context regarding commodities and products in different markets. The real value of a product in an antediluvian economy is determined by the ‘value of Information’ held by the institution within that economy which would serve as a regulator of ‘value’. While value is subjective, the price set within the antediluvian economy may echo issues such as political, social and economic conditions, not reflected in the price, and thus create a flood of misperception to the aspiring tourists.
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Business incubation for tourism SMME development : international and South African experience

Community involvement and participation in tourism development : a Zimbabwe study

Conservation volunteer tourism in the Hartbeespoort region, South Africa : an exploratory study

Good, better, best practise – a comparative analysis of official destination websites

  • Authors: Louw, Candice
  • Date: 2017
  • Subjects: E-tourism , Tourism websites , Official destination websites
  • Language: English
  • Type: Article
  • Identifier: http://hdl.handle.net/10210/259378 , uj:27289 , Citation: Louw, C. 2017. Good, better, best practise – a comparative analysis of official destination websites. African Journal of Hospitality, Tourism and Leisure, 6(3):1-13. , ISSN: 2223-814X
  • Description: Abstract: The uplifting financial impact that tourism may have on local and global economies of scale has resulted in tourists becoming a highly sought-after commodity capable of turning almost any tourism destination and its attractions into thriving exports. With the rapid evolution of Information and Communication Technologies (ICTs) and the introduction of smart technologies in particular, however, tourism has become not only more accessible, but arguably also more competitive with an online, try-before-you-buy tourism experience now becoming a reality. Subsequently, the battle is no longer for top offline destination only, but also for online destination of choice. An opportunity thus exists for Official Destination Websites (ODWs) to take advantage of these, and additional opportunities, to enhance a prospective tourist’s online, pre-tourism experience. By analysing seven of the world’s most popular destinations’ capital city ODWs, we come to realise that ODWs have become an integrated, rather than independent, part of facilitating tourism. As such, the importance of developing, implementing and maintaining an ODW to increase the likelihood of a possible tourist conversion from mere browser to buyer is highlighted. Finally, the similarities and differences between the analysed ODWs are also listed in an attempt to guide prospective tourism destinations in their endeavour to establish a new ODW, as well as allowing destinations with an existing ODW to possibly implement improvements.
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Less visited tourism spaces in South Africa

  • Authors: Rogerson, Christian M.
  • Date: 2017
  • Subjects: Tourism space economy , Uneven development , Peripheral spaces
  • Language: English
  • Type: Article
  • Identifier: http://hdl.handle.net/10210/239217 , uj:24572 , Citation: Rogerson, C.M. 2017. Less visited tourism spaces in South Africa. African Journal of Hospitality, Tourism and Leisure, 6(3):1-17. , ISSN: 2223-814X
  • Description: Abstract: Within the vibrant and expanding body of tourism scholarship around peripheral regions, there are limited geographical studies on locational issues. Notwithstanding a substantive contribution by geographers to understanding a cross-section of tourism issues the need exists to ‘re-spatialize’ our understanding of tourism patterns in peripheral areas. It is against this backdrop that the purpose of this paper is to build upon recent analyses of South Africa’s tourism space economy and investigate the location of ‘less visited tourism spaces’ in the country. Situated within an international literature on peripheral tourism this analysis reviews a range of indicators concerning less visited tourism spaces in South Africa. The focus is explicitly upon identifying the most marginal and in many respects most ‘off the tourism map’ local municipalities in South Africa as a counterpoint to previous works that identify across a range of similar indicators the most significant and leading spaces for tourism development. Overall, the paper represents a contribution both to an evolving South African scholarship on tourism geography, as well as to an expanding international literature around peripheral tourism spaces.
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Residents’ perceptions and attitudes towards urban tourism product offerings in Harare, Zimbabwe

  • Authors: Makoni, Logistic , Tichaawa, Tembi M.
  • Date: 2017
  • Subjects: Residents , Tourism product offerings , Urban tourism
  • Language: English
  • Type: Article
  • Identifier: http://ujcontent.uj.ac.za8080/10210/381064 , http://hdl.handle.net/10210/248434 , uj:25825 , Citation: Makoni, L. & Tichaawa, T.M. 2017. Residents’ perceptions and attitudes towards urban tourism product offerings in Harare, Zimbabwe. African Journal of Hospitality, Tourism and Leisure, 6(4):1-15. , ISSN: 2223-814X
  • Description: Abstract: The main objective of the study in this article was to evaluate the perceptions of some Harare residents on urban tourism product offerings, particularly with regards to the current state of tourism product offerings and their contribution to the residents’ livelihoods. A questionnaire technique was used to meet the objective of the study, in which the residents’ perceptions were measured on a five-point Likert scale. A total of 246 respondents were interviewed, with the findings proving that their perceptions about tourism offerings were generally negative. The results show that the highest perception score was for the item “the current tourism policy of Harare allows for the residents to engage in tourism activities” (2.72), whereas the lowest perception score was for the item “I am happy with the current quality of tourism offerings in Harare” (1.88). With regards to the results, the study concludes that there could be a lack of STD, which is considered an overall objective of tourism development, and this raises concerns in relation to the well-being of the residents in Harare. With regard to the results, the study identified the ZTA as the main stakeholder with the mandate to address such issues identified in the study, in which three recommendations were put forward: (1) To formulate a tourism policy that promotes effective community involvement; (2) to promote local investment in tourism, which could serve to attract the community members and to boost their participation in tourism activities; and (3) to promote domestic tourism to the residents in such a way as to change how the residents perceive tourism offerings in the country.
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Sustainability management and tourism impacts on communities : residents’ attitudes in Maun and Tshabong, Botswana

The nature of diasporic tourism in Cameroon : an opportunity for tourism development

Tourism enterprises and climate change : some research imperatives

  • Authors: Pandy, Wayde R.
  • Date: 2017
  • Subjects: Tourism enterprises , Climate change , Africa
  • Language: English
  • Type: Article
  • Identifier: http://hdl.handle.net/10210/248408 , uj:25824 , Citation: Pandy, W.R. 2017. Tourism enterprises and climate change : some research imperatives. African Journal of Hospitality, Tourism and Leisure, 6(4):1-18. , ISSN: 2223-814X
  • Description: Abstract: The nexus of tourism and climate change is one that has encountered increasing academic interest and exploration by range of disciplines, in particular with prominent contributions made by geographers. Southern Africa is a region that is particularly vulnerable to the long-term impacts of climate change. It is against this background that this paper examines key debates from the growing international literature on climate change in order to identify research imperatives including for African scholars. Arguably, in analysing the potential outcomes and impacts of climate change on the tourism industry worldwide, and specifically the manner in which a number of tourism dependent businesses and by proxy tourism dependent communities and livelihoods may be increasingly vulnerable to climate change related stresses, adaptive actions which aim to reduce or counter such vulnerability become essential. Overall, as argued in this analysis, expanding the research agenda relating to tourism enterprises and climate change and most especially around the need for ‘adaptive pathways’ is of critical importance for tourism scholarship.
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Voices of local communities regarding their involvement and roles in the tourism development process in Victoria Falls, Zimbabwe

An exploratory inquiry : the influence of line management on an employee’s wellbeing

  • Authors: Mathafena, Rose , Hewitt, Magda
  • Date: 2018
  • Subjects: Employee wellbeing , Emotional , Mental
  • Language: English
  • Type: Article
  • Identifier: http://hdl.handle.net/10210/288173 , uj:31228 , Citation: Mathafena, R. & Hewitt, M. 2018. An exploratory inquiry : the influence of line management on an employee’s wellbeing. African Journal of Hospitality, Tourism and Leisure, 7(4):1-19. , ISSN: 2223-814X
  • Description: Abstract: Line management plays a significant role in influencing the employee’s experience of the workplace. Managers’ behaviour towards employee wellbeing is critical, as it manifests in factors such as employee performance, productivity, absenteeism, job satisfaction, attrition, motivation, engagement and morale in the workplace. The study purposes to explore the extent in which line manager practices (leadership styles) influence employee wellbeing on an emotional, mental, physical and spiritual level. The insights from the study will advance the cause of workplace wellbeing at mental, emotional, spiritual and physical levels. In addition, best practices which improve, and guide line management practices will be illuminated to support the learning and development of line management. Exploratory qualitative research design was followed. Purposive sampling was adopted to select and identify the ten research participants. The primary data was collected through the semi-structured interviews, and the secondary data was collected through the documentation in the form of policies and research publications. The data were analysed through the content and thematic analysis methods. Based on the findings, the following management practices were identified as key in promoting employee wellbeing: communication and information sharing, ethical conduct and living the values, development of people, empowerment, building healthy relationships, supportive and caring attitude, and recognition. Effective management behaviour and practices which promote and enable employee wellbeing should be assessed through the performance systems, rewarded and recognised through various motivating mechanisms. The research findings corroborates the literature with an emphasis on the importance of management styles and practices in promoting wellbeing.
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Creative industries in Central Johannesburg : entrepreneurs, organisation and locational choice

Employees’ perceptions of food waste management in hotels

  • Authors: Mabaso, Cynthia H. , Hewson, D. S.
  • Date: 2018
  • Subjects: Food waste , Hotels , South Africa
  • Language: English
  • Type: Article
  • Identifier: http://ujcontent.uj.ac.za8080/10210/387864 , http://hdl.handle.net/10210/285542 , uj:30883 , Citation: Mabaso, C.H. & Hewson, D.S. 2018. Employees’ perceptions of food waste management in hotels. , ISSN: 2223-814X
  • Description: Abstract: This study was designed to explain current food waste practices, specifically from the perspective of the staff in hotel kitchens. A case study of the perceptions of the staff involved in the food waste chain in a hotel group in Gauteng was undertaken, using a quantitative approach. The study objective was achieved using structured questionnaires that were administered to the relevant stakeholders involved in food waste generation. The findings revealed that the staff concerned generally had a positive perception of the environmental issues pertaining to food waste generation. With this positive foundation, the study recommends that general hotel initiatives should focus on the food waste policies and procedures that capitalise on the positive perceptions involved, by means of assisting staff to create greater balance between their beliefs and work practices. Initiatives such as specific training could assist the staff to better understand ‘best food waste practice’ in relation to such negotiated sustainability issues as “social, environmental and financial policies and procedures”. The study proposes a conceptual framework that could be useful and applicable in the managing of food waste within hotels in the South African context. The study, further, offers insights into the current food waste strategies that are in place to reduce the amount of food waste within hotels and to further unpack the nature and patterns of food waste within specific hotels.
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Lean practices for efficiency in the South African hospitality sector

  • Authors: Govender, Cookie M. , Jasson, Cashandra C.
  • Date: 2018
  • Subjects: Lean practices , Lean advantages , Lean challenges
  • Language: Article
  • Type: Article
  • Identifier: http://hdl.handle.net/10210/289978 , uj:31472 , Citation: Govender, C.M. & Jasson, C.C. 2018. Lean practices for efficiency in the South African hospitality sector. African Journal of Hospitality, Tourism and Leisure, 7(2):1-14. , ISSN: 2223-814X
  • Description: Abstract: Lean thinking and practices entail the reduction of waste, time, effort and cost while perfecting the quality of products and services towards improved customer satisfaction. Lean practices are regarded as global business best practice; especially in light of the recent global recession, greening of the planet initiatives and the millennial need for streamlined systems and processes. The purpose of this article is to propose a set of lean tools by exploring the advantages and difficulties of lean implementation in the South African hospitality sector. The motivation for this paper is that there is a gap in the literature with limited conceptual and empirical knowledge on lean practices in South African organisations, especially in the hospitality sector. This conceptual paper presents the intensive literature study undertaken to explore the advantages and challenges of lean thinking, implementation and practice. The implications of this paper are that the hospitality sector in South Africa and Africa may benefit by adopting the lean advantages and eliminating the lean challenges highlighted by this theoretical paper. Furthermore, leaders and managers can practically engage with the identified lean benefits and challenges and adapt it as required by the process and systems in their organisation. This paper adds theoretically and practically. Theoretically, it increases the body of knowledge on lean thinking, lean practices, advantages and challenges as applied in the South African context. The practical contribution is that it creates awareness on lean thinking and practices as hospitality operational managers may immediately be able to reduce waste, increase profit and improve product, performance and people in their line function.
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Measurable operational risk in human capital development in the South African service sector

  • Authors: Govender, Cookie M. , Jasson, Cashandra C.
  • Date: 2018
  • Subjects: Service sector , Measurement , Human capital development (HCD)
  • Language: English
  • Type: Article
  • Identifier: http://hdl.handle.net/10210/264574 , uj:27997 , Citation: Govender, C.M. & Jasson, C.C. 2018. Measurable operational risk in human capital development in the South African service sector. African Journal of Hospitality, Tourism and Leisure, 7(2):1-16. , ISSN: 2223-814X
  • Description: Abstract: The contemporary global business, political, technological and social arena is fraught with challenges, rapid development, continuous change and turbulence, which impact on all employees and the manner in which they are led and managed. Organisations in developed as well as emerging and developing economies, such as South Africa (SA), whether they offer goods or services, are especially affected by radical shifts in operational processes that often impede strategic success. Leaders and managers try to mitigate gaps in performance caused by such turbulence, via change management, organisational development and training and development interventions; however, they have to be extra vigilant of the operational risks that are associated with business operations and human capital development (HCD). Empirical research was conducted to understand and explain the perspectives of South African managers operating in the service sector on the measurable operational risks associated with their investments in HCD initiatives. Qualitative semi-structured interviews were conducted with leaders and managers who were responsible for HCD in selected organisations. Responses were analysed thematically to seek for common patterns and profound narratives. The key finding indicate that the top five risks in HCD are: poor staff retention; lack of learning transfer; misaligned training needs; disengaged trainees; and budget constraints. Risks ranked as high are: staff retention; lack of transfer; competitors; misaligned training; training aversion; limited budget; changing landscape; and training without impact. Further research is recommended to explore whether managers, HCD professionals and training providers measure specific risks, as well compare the operational effectiveness and risks of human capital development.
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Perception of tourism graduates and the tourism industry on the important knowledge and skills required in the tourism industry

  • Authors: Wakelin-Theron, Nicola , Ukpere, Wilfred I. , Spowart, Jane
  • Date: 2018
  • Subjects: Important knowledge and skills , Tourism industry , Graduates
  • Language: English
  • Type: Article
  • Identifier: http://hdl.handle.net/10210/279706 , uj:30042 , Citation: Wakelin-Theron, N., Ukpere, W.I. & Spowart, J. 2018. Perception of tourism graduates and the tourism industry on the important knowledge and skills required in the tourism industry. African Journal of Hospitality, Tourism and Leisure, 7(4):1-18. , ISSN: 2223-814X
  • Description: Abstract: Higher education institutions (HEIs) are under increasing pressure to equip graduates with the necessary knowledge, skills, and attributes that would make them employable and highly versatile in various tourism sectors. This means that the various qualifications in tourism that are awarded by HEIs should reflect the tourism industry’s needs and expectations. Consequently, it is important to identify the kind of knowledge skills that need to be developed in tourism graduates to prepare them for the working world. The purpose of this article is to identify the perceptions of tourism graduates and the tourism industry on the important knowledge and skills required in the tourism industry. The research adopted a sequential explanatory mixed method, which entailed combining quantitative and qualitative methods. However the findings, both from the quantitative and qualitative phases highlight the important knowledge and skills required. In terms of important knowledge and skill, both parties seem to be at par in their perception. The study found that the most important knowledge and skills required in the tourism industry are customer service/awareness, ethical conduct at work, verbal communication, acceptance of responsibility, attention to detail, ability to work under pressure, time management skills, and motivation. Significant differences existed between the perceptions of tourism graduates and those of the tourism industry regarding professional, operational, knowledge and skills attributes. However, no significant differences existed between the perceptions of tourism graduates and those of the tourism industry regarding personality traits. This paper is hopefully useful for the development of important knowledge and skills required in the tourism industry. As such it has meaning for higher education institutions that offer tourism qualifications as well as the tourism industry who employs tourism graduates. This paper is original, as the study contributes to the body of knowledge and skills required in the tourism industry since no other paper as far as could be assessed, has taken up the topic of the perception of tourism graduates and the tourism industry on the important knowledge and skills required in the tourism industry in South Africa.
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Stakeholder perspectives on tourism development in the Greater Mapungubwe Transfrontier

Stakeholders’ assessments of tourism policy and product development in Zimbabwe

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