Mise en place : time management behaviour and flow within the hospitality training environment
- Authors: Geyser, Ita , Crous, Freddie , Geldenhuys, Madelyn
- Date: 2016
- Subjects: TMB , Psychological well-being , Flow
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/275801 , uj:29484 , Citation: Geyser, I., Crous, F. & Geldenhuys, M. 2016. Mise en place : time management behaviour and flow within the hospitality training environment. African Journal of Hospitality, Tourism and Leisure Volume 5 (1) - (2016) , ISSN: 2223-814X
- Description: Abstract: This study investigated the relationship between time management behaviour (TMB) and flow (optimal experience) which is a psychological well-being construct embedded in subjectivity within in the culinary training environment. Time constraints may have an adverse impact on a culinary student’s personal skill of his/her culinary ability. The construct of flow (optimal experience) refers to the state in which individuals are so intensely involved in an activity that nothing else seems to matter. The activity is so enjoyable that individuals will perform it for the sheer sake of doing it, even at great personal cost. A cross-sectional survey was conducted using a sample of n=229 students at a tertiary institution spanning across different ages, racial groups and education levels. Significant relationships were found between flow and TMB. The dimensions of TMB mediated through perceived control of time on flow. Successful TMB skills may be beneficial for increasing flow experiences within hospitality management which in turn could contribute to better work performance within the hospitality industry and should consequently be embedded in culinary training to enhance subsequent work performance.
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The impact of demographic influences on work engagement for front of house female hotel employees
- Authors: Mokhine, Palesa , Geyser, Ita
- Date: 2020
- Subjects: Work engagement , Front of house female employees , Demographic influences
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/458171 , uj:40685 , Citation: Mokhine, P. & Geyser, I. (2020). The Impact of Demographic Influences on Work Engagement for Front of House Female Employees. African Journal of Hospitality, Tourism and Leisure, 9(5):842-855. DOI: https://doi.org/10.46222/ajhtl.19770720-55 , ISSN: 2223-814X
- Description: Abstract: The demographic influences affecting the wellbeing of front of house (FoH) female employees who are employed in hotels. The work engagement subscales, vigour, dedication and absorption were measured against the participants’ age, level of education and marital status. A cross-sectional survey was done from a sample (n = 100) of female participants. A biographical questionnaire and The Utrecht Work Engagement Scale (UWES) were administered. Significant relationships were found on the vigour, dedication and absorption subscales. FoH female employees younger than 35, those with tertiary education and those without life partners displayed higher levels of wellbeing. Therefore work engagement levels vary with regards to age, marital and educational status. Human resource specialists for hotels could measure work engagement and apply it through in-house policies and supportive practices as well as defend these practices regarding their FOH female employees as female employees are the majority of employees within the hospitality industry. The workforce in South Africa is characterized by demographic diversity. The variances of work engagement are imperative as it enhances the guest experience and improves productivity and ultimately increases financial turnover for the hotels who operate in a very competitive market.
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