Citizen satisfaction survey of the services delivered by the Department of Correctional Services
- Community Agency for Social Enquiry (South Africa)
- Authors: Community Agency for Social Enquiry (South Africa)
- Date: February 2005
- Subjects: Citizen satisfaction survey , Correctional services - South Africa , Service delivery
- Identifier: http://hdl.handle.net/10210/417100 , uj:35309
- Full Text:
- Authors: Community Agency for Social Enquiry (South Africa)
- Date: February 2005
- Subjects: Citizen satisfaction survey , Correctional services - South Africa , Service delivery
- Identifier: http://hdl.handle.net/10210/417100 , uj:35309
- Full Text:
Developing a national cadre of effective leadership towards sustainable quality service delivery in South Africa
- Havenga, W., Mehana, V., Visagie, J. C.
- Authors: Havenga, W. , Mehana, V. , Visagie, J. C.
- Date: 2011-12
- Subjects: Three dimensional leadership competency model , Developmental local governance framework , Service delivery
- Type: Article
- Identifier: uj:5790 , ISSN 1993-8233 , http://hdl.handle.net/10210/7797
- Description: The application of the three (3) dimensional leadership competency model has the likelihood of having a positive impact on a sustainable developmental local governance framework. The purpose of the study was to explore the relevance of the Three (3) dimensional leadership competency model so as to suggest leadership traits that can be used in the enhancement of a developmental local governance framework. The lack of leadership with the requisite competencies and capabilities in the local government system has been the source of corruption and maladministration, and therefore necessitates an intervention in the development of leadership competencies. The research design, approach and method focuses primarily a qualitative approach, namely face-to-face in-depth interviews using a structured interview schedule triangulated through the review of published documents and publications. The findings show that significant progress has been achieved in many areas of the ideal of a developmental local governance framework, yet the lack of a value-based cadre of leaders is reversing the gains that have been achieved in the last 15 years of the ANC rule. Managerial competencies that are key components of leadership limit the acceleration of a developmental governance framework. This study indicates the relevance of the Three (3) dimensional leadership competency model in the enhancement of a developmental local governance framework, and has suggested key elements of leadership traits within the context of what can be used to achieve the objects of a developmental local governance framework.
- Full Text:
- Authors: Havenga, W. , Mehana, V. , Visagie, J. C.
- Date: 2011-12
- Subjects: Three dimensional leadership competency model , Developmental local governance framework , Service delivery
- Type: Article
- Identifier: uj:5790 , ISSN 1993-8233 , http://hdl.handle.net/10210/7797
- Description: The application of the three (3) dimensional leadership competency model has the likelihood of having a positive impact on a sustainable developmental local governance framework. The purpose of the study was to explore the relevance of the Three (3) dimensional leadership competency model so as to suggest leadership traits that can be used in the enhancement of a developmental local governance framework. The lack of leadership with the requisite competencies and capabilities in the local government system has been the source of corruption and maladministration, and therefore necessitates an intervention in the development of leadership competencies. The research design, approach and method focuses primarily a qualitative approach, namely face-to-face in-depth interviews using a structured interview schedule triangulated through the review of published documents and publications. The findings show that significant progress has been achieved in many areas of the ideal of a developmental local governance framework, yet the lack of a value-based cadre of leaders is reversing the gains that have been achieved in the last 15 years of the ANC rule. Managerial competencies that are key components of leadership limit the acceleration of a developmental governance framework. This study indicates the relevance of the Three (3) dimensional leadership competency model in the enhancement of a developmental local governance framework, and has suggested key elements of leadership traits within the context of what can be used to achieve the objects of a developmental local governance framework.
- Full Text:
Strengthening participatory local governance for improved service delivery: The case of Khayelitsha
- Malemane, Kanyalitsoe, Nel-Sanders, Danielle
- Authors: Malemane, Kanyalitsoe , Nel-Sanders, Danielle
- Date: 2021
- Subjects: Service delivery , Local governance , Public participation
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/487725 , uj:44409 , Citation: Malemane, K. & Nel-Sanders, D., 2021, ‘Strengthening participatory local governance for improved service delivery: The case of Khayelitsha’, Africa’s Public Service Delivery and Performance Review 9(1), a500. https://doi.org/ 10.4102/apsdpr.v9i1.500 , DOI: 10.4102/apsdpr.v9i1.500 , ISSN: 2310-2152
- Description: Abstract: Please refer to full text to view abstract.
- Full Text:
- Authors: Malemane, Kanyalitsoe , Nel-Sanders, Danielle
- Date: 2021
- Subjects: Service delivery , Local governance , Public participation
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/487725 , uj:44409 , Citation: Malemane, K. & Nel-Sanders, D., 2021, ‘Strengthening participatory local governance for improved service delivery: The case of Khayelitsha’, Africa’s Public Service Delivery and Performance Review 9(1), a500. https://doi.org/ 10.4102/apsdpr.v9i1.500 , DOI: 10.4102/apsdpr.v9i1.500 , ISSN: 2310-2152
- Description: Abstract: Please refer to full text to view abstract.
- Full Text:
The role of public private partnership in improving service delivery in South Africa
- Mashwama, Nokulunga, Thwala, Wellington Didibhuku, Aigbavboa, Clinton
- Authors: Mashwama, Nokulunga , Thwala, Wellington Didibhuku , Aigbavboa, Clinton
- Date: 2018
- Subjects: Infrastructure , Public-private partnerships , Service delivery
- Language: English
- Type: Conference proceedings
- Identifier: http://hdl.handle.net/10210/289391 , uj:31399 , Citation: Mashwama, N., Thwala, D. & Aigbavboa, C. 2018. The role of public private partnership in improving service delivery in South Africa.
- Description: Abstract: South Africa is confronted with huge infrastructure service delivery backlogs, which has a negative impact on the country’s economic growth and improvement of the lives of its citizens. The infrastructural backlog cannot be sufficiently addressed by government alone, as it requires a collaborative effort from both the public (government) and private (business) sectors. The study examined the contribution made by Private Public Partnerships (PPPs) in delivering infrastructure projects. The data used for the study were derived from both primary and secondary sources. The secondary sources were review of literature and primary data were obtained through the use of structured questionnaires which were distributed to construction stakeholders in the public and private sectors, who were involved in the PPP’s projects in South Africa in the Gauteng province. A total of 90 questionnaire were distributed and 80 came back and used for the study. The study revealed that: PPPs speed up the infrastructural projects; completes the infrastructure projects much quicker than the traditional method; PPP increase the effectiveness of projects; completes work on time or even ahead of schedule; greater cost transparency; cost savings; reduction of life-cycle maintenance costs; reduction of the service delivery backlog, etc. The research has revealed that the projects delivered through PPP are of great quality and they are maintained well.
- Full Text:
- Authors: Mashwama, Nokulunga , Thwala, Wellington Didibhuku , Aigbavboa, Clinton
- Date: 2018
- Subjects: Infrastructure , Public-private partnerships , Service delivery
- Language: English
- Type: Conference proceedings
- Identifier: http://hdl.handle.net/10210/289391 , uj:31399 , Citation: Mashwama, N., Thwala, D. & Aigbavboa, C. 2018. The role of public private partnership in improving service delivery in South Africa.
- Description: Abstract: South Africa is confronted with huge infrastructure service delivery backlogs, which has a negative impact on the country’s economic growth and improvement of the lives of its citizens. The infrastructural backlog cannot be sufficiently addressed by government alone, as it requires a collaborative effort from both the public (government) and private (business) sectors. The study examined the contribution made by Private Public Partnerships (PPPs) in delivering infrastructure projects. The data used for the study were derived from both primary and secondary sources. The secondary sources were review of literature and primary data were obtained through the use of structured questionnaires which were distributed to construction stakeholders in the public and private sectors, who were involved in the PPP’s projects in South Africa in the Gauteng province. A total of 90 questionnaire were distributed and 80 came back and used for the study. The study revealed that: PPPs speed up the infrastructural projects; completes the infrastructure projects much quicker than the traditional method; PPP increase the effectiveness of projects; completes work on time or even ahead of schedule; greater cost transparency; cost savings; reduction of life-cycle maintenance costs; reduction of the service delivery backlog, etc. The research has revealed that the projects delivered through PPP are of great quality and they are maintained well.
- Full Text:
Developing a national cadre of effective leadership for sustainable and quality service delivery
- Authors: Mehana, Vukile Charles
- Date: 2013-09-17
- Subjects: Local government , Leadership , Service delivery
- Type: Thesis
- Identifier: uj:7742 , http://hdl.handle.net/10210/8612
- Description: D.Phil. (Leadership Performance and Change) , Please refer to full text to view abstract
- Full Text:
- Authors: Mehana, Vukile Charles
- Date: 2013-09-17
- Subjects: Local government , Leadership , Service delivery
- Type: Thesis
- Identifier: uj:7742 , http://hdl.handle.net/10210/8612
- Description: D.Phil. (Leadership Performance and Change) , Please refer to full text to view abstract
- Full Text:
Troubled municipalities, municipality troubles: An implementation of Back to Basics programme in the Eastern Cape province, South Africa
- Authors: Ngumbela, Xolisile G.
- Date: 2021
- Subjects: Local government , Local governance , Service delivery
- Language: English
- Type: Journal article
- Identifier: http://hdl.handle.net/10210/490322 , uj:44737 , Citation: Ngumbela, X.G., 2021, ‘Troubled municipalities, municipality troubles: An implementation of Back to Basics programme in the Eastern Cape province, South Africa’, Africa’s Public Service Delivery and Performance Review 9(1), a405. https://doi. org/10.4102/apsdpr.v9i1.405 , DOI: https://doi.org/10.4102/apsdpr.v9i1.405 , ISSN: 2310-2152
- Description: Abstract: This article outlines the implementation of the Back to Basics programme in the Eastern Cape Province within the Local Government Sphere of the Government which is a corner stone of reconstruction and development of our country and society. Aim: The aim of this research article was to appraise the Eastern Cape Provincial Government on the progress made regarding the implementation of the Back to Basics programme. Setting: This research further gives an insight into programme performance update of the period from 2012 to 2019 and a review of progress on the implementation of it thereof in the Eastern Cape Province. Methods: The article used mixed-methods approach to arrive at its findings. Results: The findings of this research article also serve as building blocks towards further evaluation studies to be undertaken by the Department of Cooperative Governance and Traditional Affairs as well as to shape the inputs by the province (Eastern Cape) in positioning the Eastern Cape Local Government for the Fourth Industrial Revolution. Conclusion: Based on the findings it was recommended that for any meaningful development in the country and for the interest of good local governance, public participation should be the promoted corner stone for efficient, effective and sustainable delivery of basic essential services. Keywords: local government; local governance; service delivery; Eastern Cape; protests.
- Full Text:
- Authors: Ngumbela, Xolisile G.
- Date: 2021
- Subjects: Local government , Local governance , Service delivery
- Language: English
- Type: Journal article
- Identifier: http://hdl.handle.net/10210/490322 , uj:44737 , Citation: Ngumbela, X.G., 2021, ‘Troubled municipalities, municipality troubles: An implementation of Back to Basics programme in the Eastern Cape province, South Africa’, Africa’s Public Service Delivery and Performance Review 9(1), a405. https://doi. org/10.4102/apsdpr.v9i1.405 , DOI: https://doi.org/10.4102/apsdpr.v9i1.405 , ISSN: 2310-2152
- Description: Abstract: This article outlines the implementation of the Back to Basics programme in the Eastern Cape Province within the Local Government Sphere of the Government which is a corner stone of reconstruction and development of our country and society. Aim: The aim of this research article was to appraise the Eastern Cape Provincial Government on the progress made regarding the implementation of the Back to Basics programme. Setting: This research further gives an insight into programme performance update of the period from 2012 to 2019 and a review of progress on the implementation of it thereof in the Eastern Cape Province. Methods: The article used mixed-methods approach to arrive at its findings. Results: The findings of this research article also serve as building blocks towards further evaluation studies to be undertaken by the Department of Cooperative Governance and Traditional Affairs as well as to shape the inputs by the province (Eastern Cape) in positioning the Eastern Cape Local Government for the Fourth Industrial Revolution. Conclusion: Based on the findings it was recommended that for any meaningful development in the country and for the interest of good local governance, public participation should be the promoted corner stone for efficient, effective and sustainable delivery of basic essential services. Keywords: local government; local governance; service delivery; Eastern Cape; protests.
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Municipal infrastructure management and its impact on service delivery in the City of Ekurhuleni
- Patience, Jerome J., Nel, Danielle
- Authors: Patience, Jerome J. , Nel, Danielle
- Date: 2021
- Subjects: Basic services , Infrastructure management , Service delivery
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/482711 , uj:43782 , Citation: Patience, J.J. & Nel, D., 2021, ‘Municipal infrastructure management and its impact on service delivery in the City of Ekurhuleni’, Africa’s Public Service Delivery and Performance Review 9(1), a508. https://doi.org/ 10.4102/apsdpr.v9i1.508
- Description: Abstract: Background: Property, plant and equipment (PPE) represent a significant portion of the asset base of any municipality and thus a municipality has a moral and legislative duty to safeguard these assets against damage and/or wilful neglect. Aim: This article explored how infrastructure management within the City of Ekurhuleni (COE), Gauteng province in the Republic of South Africa, can assist in the provision of sustainable services and how the city’s infrastructure can contribute to social and economic development of its communities. This article endeavours to indicate how the COE manages its infrastructure in terms of three service delivery departments as a sample of the entire municipality. This article focuses on the improvement of infrastructure management in general and at the COE, in particular. It further aims to indicate how service departments can go about in employing asset-management guidelines whilst improving governance strategies. Methods: This study followed a mixed-method approach and the system’s theory served as the research methodology. The study covered a 5-year period from 2014/2015 to 2018/2019 financial years and employed benchmarking ratios and calculations to indicate how best the city can improve its management of infrastructure, and measure its performance against those of equally sized metropolitan municipalities...
- Full Text:
- Authors: Patience, Jerome J. , Nel, Danielle
- Date: 2021
- Subjects: Basic services , Infrastructure management , Service delivery
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/482711 , uj:43782 , Citation: Patience, J.J. & Nel, D., 2021, ‘Municipal infrastructure management and its impact on service delivery in the City of Ekurhuleni’, Africa’s Public Service Delivery and Performance Review 9(1), a508. https://doi.org/ 10.4102/apsdpr.v9i1.508
- Description: Abstract: Background: Property, plant and equipment (PPE) represent a significant portion of the asset base of any municipality and thus a municipality has a moral and legislative duty to safeguard these assets against damage and/or wilful neglect. Aim: This article explored how infrastructure management within the City of Ekurhuleni (COE), Gauteng province in the Republic of South Africa, can assist in the provision of sustainable services and how the city’s infrastructure can contribute to social and economic development of its communities. This article endeavours to indicate how the COE manages its infrastructure in terms of three service delivery departments as a sample of the entire municipality. This article focuses on the improvement of infrastructure management in general and at the COE, in particular. It further aims to indicate how service departments can go about in employing asset-management guidelines whilst improving governance strategies. Methods: This study followed a mixed-method approach and the system’s theory served as the research methodology. The study covered a 5-year period from 2014/2015 to 2018/2019 financial years and employed benchmarking ratios and calculations to indicate how best the city can improve its management of infrastructure, and measure its performance against those of equally sized metropolitan municipalities...
- Full Text:
Enhancing service delivery in local government: the case of a district municipality.
- Pretorius, D., Schurink, W.J.
- Authors: Pretorius, D. , Schurink, W.J.
- Date: 2007
- Subjects: Leadership , Retro advanced leadership model , Leadership performance , Legislative imperatives , Governance , Service delivery , Monitoring , Grounded theory
- Type: Article
- Identifier: uj:5699 , http://hdl.handle.net/10210/2946
- Description: This article offers a leadership. It offers a leadership model for enhancing service delivery within local government. Applying modernist qualitative methodology, particularly a combination of casing and grounded theory, the study offers the Retro Advanced Leadership Model which comprises (1) management of leadership performance, (2) legislative imperatives, (3) the achievement of realistic goals, and (4) continuous maintenance and monitoring of achievements. Key implications and recommendations are provided.
- Full Text:
- Authors: Pretorius, D. , Schurink, W.J.
- Date: 2007
- Subjects: Leadership , Retro advanced leadership model , Leadership performance , Legislative imperatives , Governance , Service delivery , Monitoring , Grounded theory
- Type: Article
- Identifier: uj:5699 , http://hdl.handle.net/10210/2946
- Description: This article offers a leadership. It offers a leadership model for enhancing service delivery within local government. Applying modernist qualitative methodology, particularly a combination of casing and grounded theory, the study offers the Retro Advanced Leadership Model which comprises (1) management of leadership performance, (2) legislative imperatives, (3) the achievement of realistic goals, and (4) continuous maintenance and monitoring of achievements. Key implications and recommendations are provided.
- Full Text:
From lip-service to service delivery in local economic development : guidelines to set up an agency for action
- Authors: Venter, Marius
- Date: 2014
- Subjects: Economic development - South Africa , Local government - South Africa , Municipal government - South Africa , Service delivery
- Type: Article
- Identifier: uj:5490 , http://hdl.handle.net/10210/13611
- Description: The Constitution of South Africa imposes a burden on municipalities to engage in local economic development. Municipal local economic development practitioners are often in doubt regarding the various mechanisms available to them to implement local economic development. This article provides insight into the processes and issues surrounding the use of an external mechanism (a private company owned by the municipality) as a local economic development agency. The lessons learnt from the Overstrand Local Economic Development Agency are compared with findings of an international study of the Organisation for Economic Co-operation and Development on 16 local economic development agencies. The article provides guidelines to local economic development practitioners to follow before, during and after the establishment of a local economic development agency.
- Full Text:
- Authors: Venter, Marius
- Date: 2014
- Subjects: Economic development - South Africa , Local government - South Africa , Municipal government - South Africa , Service delivery
- Type: Article
- Identifier: uj:5490 , http://hdl.handle.net/10210/13611
- Description: The Constitution of South Africa imposes a burden on municipalities to engage in local economic development. Municipal local economic development practitioners are often in doubt regarding the various mechanisms available to them to implement local economic development. This article provides insight into the processes and issues surrounding the use of an external mechanism (a private company owned by the municipality) as a local economic development agency. The lessons learnt from the Overstrand Local Economic Development Agency are compared with findings of an international study of the Organisation for Economic Co-operation and Development on 16 local economic development agencies. The article provides guidelines to local economic development practitioners to follow before, during and after the establishment of a local economic development agency.
- Full Text:
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