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A conceptual framework for effective management of conflict risk within Agile software development environments

- Tshabalala, Mothepane M., Khoza, Lucas T.

  • Authors: Tshabalala, Mothepane M. , Khoza, Lucas T.
  • Date: 2021
  • Subjects: Risk management , Conflict management , IT projects
  • Language: English
  • Type: Article
  • Identifier: http://hdl.handle.net/10210/488032 , uj:44448 , Citation: Tshabalala, M.M. & Khoza, L.T., 2021, ‘A conceptual framework for effective management of conflict risk within Agile software development environments’, South African Journal of Information Management 23(1), a1352. https://doi.org/10.4102/ sajim.v23i1.1352
  • Description: Abstract: Background: Whenever teams obtain together to work towards a common goal, the lingering of an inherent conflict risk is always a possibility. This applies to software development teams as well. Researchers even argue this inherent conflict existence as necessary. Agile development environment is no exception. The main purpose for adopting Agile is to improve the technology adequacy to facilitate organisation competitiveness. Agile manages the achievement of this through its advocacy for change, adaptability and constant satisfaction of market demands. This is because Agile enables organisations to create software of quality standard that allows for quicker response to the continuously changing market needs of todays’ world. Objectives: Henceforth, this article investigates this topic to develop a conceptual framework for effectively managing conflict risk in Agile teams, to improve the organisation technology adequacy. Method: This article employed quantitative methods for data collection and analysis. A structured online questionnaire was used for data collection and Statistical Package for the Social Sciences was used for data analysis. Pearson’s correlation was used to test the relationships among variables. Results: The findings show affirming results on the existence of conflict risk among Agile software development teams. The results indicate that there is a strong positive significant correlation between effective interaction, discussions and quality software application. Moreover, the findings demonstrate a strong relation between effective conflict management and achievement of set agile project goals. Conclusion: Agile allows companies to address the market requirements while still being adaptive to constant change. However, the literature identifies conflict risk as one of the hindrances to realising this purpose.
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Conflict resolution strategies in teams

- Zengetwa, Buntu

  • Authors: Zengetwa, Buntu
  • Date: 2020
  • Subjects: Conflict management , Project management , Strategic planning
  • Language: English
  • Type: Masters (Thesis)
  • Identifier: http://hdl.handle.net/10210/445238 , uj:38945
  • Description: Abstract: Conflict is inevitable in teams. Unresolved conflict can lead to destructive consequences. Project managers must implement available conflict resolution strategies to resolve conflict within teams. A positive impact can be achieved through the implementation of appropriate conflict resolution strategies. Managed conflict within teams improves performance and productivity in a project. The research problem was the existence of conflict within teams, which impacted negatively on project performance. Conflict is a result of contradicting interests and disagreements within teams. The existence of unresolved conflict shifts attention away from the main purpose of teams. It creates an unpleasant experience for project managers, who must deal with conflict management... , M.Phil. (Engineering Management)
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A psycho-educational model for university lecturers to facilitate the constructive management of experienced aggression

- Toerien, Rika Ronél

Facilitation of educators to manage their lived experiences of aggression at a Technical Vocational Education and Training (TVET) College

- Meiring, Alta

Effective conflict management as a risk management strategy in Agile development environment

- Tshabalala, Mothepane Maria

  • Authors: Tshabalala, Mothepane Maria
  • Date: 2018
  • Subjects: Information technology , Computer software - Development , Conflict management , Agile software development
  • Language: English
  • Type: Masters (Thesis)
  • Identifier: http://hdl.handle.net/10210/414125 , uj:34915
  • Description: Abstract: Background: Whenever teams are created with the purpose of working together to deliver a software product, conflictrisk is always inherent; some even argue it is necessary. This is because the teams consist of various roles that have differing aims, expectations, views, values, or even purposes. However, these differing purposes or expectations can have either a negative or positive effect on the overall successful delivery of a software product. Purpose: This study aimed to explore the conflict-risk that exists in a software development project managed using the Agile methodology with the purpose of developing an effective conflict management framework to manage conflict-risk. Methods: An online questionnaire as well as semi-structured interviews were used to collect data from 189 Agile development professionals South Africa. Quantitative and qualitative analyses were employed, resulting in a framework for effective conflict management within Agile development environments. Results: There is existence of conflict-risk in Agile projects. Since Agile is interactive and collaborative, it leads to high chances of differing views among team members, causing numerous disagreements that results to conflict-risk. The study has also found that the existence of such conflict-risk has negative and positive effect on the development environment, and this is dependent on how the conflict-risk is mitigated and managed when it arises. Finally, the study identified approaches to manage conflict-risk effectively within the Agile environment, inclusive of contingencies like effective communication, skilled resources, effective discussions and negotiations as well as strategies like accommodate, collaborate and compromise. Identification of such contingencies and strategies led to the development of a framework for effective conflict-risk management for projects managed using the Agile methodology. Conclusions: The findings from this study may be utilised to give Agile professionals such as product owners and scrum masters some direction on contingencies and strategies that can be applied to manage the conflict-risk within Agile development environments... , M.Com. (Information Technology Management)
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Resolving conflict in the project environment using emotional intelligence

- De Villiers, Johan

  • Authors: De Villiers, Johan
  • Date: 2018
  • Subjects: Conflict management , Project management , Emotional intelligence
  • Language: English
  • Type: Masters (Thesis)
  • Identifier: http://hdl.handle.net/10210/293689 , uj:31940
  • Description: Abstract: Conflict is part of everyday life and with conflict management revolving around making sure everyone feels heard and respected, whilst negotiating a mutually beneficial solution that everyone involved can accept, it is however the methods and techniques project managers use in resolving conflict that could potentially influence the success of any project. With literature varying in opinion as to whether emotionally intelligent project managers have an improved ability to effectively manage conflict in a project environment, the aim of this research study is to investigate what conflict management strategies project managers with a high level of emotional intelligence prefer including its subsequent impact on overall project success. The four project managers part of this research study, each manages two of the eight project case studies, the elected research method. The preferred conflict resolution strategy and level of emotional intelligence of each of the project managers constitutes the primary data collection. Overall client satisfaction i.e. the measure for project success, constitutes the secondary data collection. Findings suggest that those project managers with a high level of emotional intelligence prefer the conflict management strategy of compromising with this preference having a positive effect on the outcome of the project and those with a lower level of emotional intelligence prefer the conflict resolution strategy of either avoiding or competing with this preference having a direct negative impact on project success. Further research is however needed in order to generalize the results observed but based on the findings it is the researcher’s suggestion that companies should encourage project managers to develop and master the skills of emotional intelligence along with the skills needed to efficiently deal with conflict in the project environment. These skills could form the basis of developing a project managers ability to resolve conflict effectively within a project environment with the benefit thereof not only applicable to project managers but also those individuals forming part of the project team. , M.Ing. (Engineering Management)
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The moderating role of emotional intelligence on the process of workplace conflict, job crafting and job performance

- Sloan, Monique

  • Authors: Sloan, Monique
  • Date: 2018
  • Subjects: Emotional intelligence , Performance - Psychological aspects , Conflict management , Industrial psychology
  • Language: English
  • Type: Masters (Thesis)
  • Identifier: http://hdl.handle.net/10210/402968 , uj:33746
  • Description: Abstract : This study explored emotional intelligence (EQ) from both a self- and others-focused perspective. Two moderated mediation models were conceptualised for the study. Conceptual Model 1 explored the relationship between task conflict, task crafting, self-focused EQ, and in-role performance; Conceptual Model 2 explored the relationship between relational conflict, relational crafting, others-focused EQ, and extra-role performance. The study aimed to investigate the mediating effects of job crafting on the relationship between workplace conflict and performance. Additionally, EQ was explored as a moderator of the posed mediation relationships. This was a quantitative, cross-sectional study, in which data were gathered using an online survey, and subsequently analysed using Hayes PROCESS analysis in SPSS. The survey comprised the Intragroup Conflict Scale (ICS), the Job Crafting Questionnaire (JCQ), the Rotterdam Emotional Intelligence Scale (REIS), and a shortened version of the Performance Scale (PS). Data were gathered from 293 employees across various industries in South Africa. Results showed that task crafting mediates the relationship between task conflict and in-role performance; other-focused EQ moderates the relationships between task conflict and in-role performance; and self-focused EQ proved to have a stronger effect on the relationship between task conflict, task crafting, and in-role performance in the second stage. Specifically, these results implied that not being able to regulate one’s own emotions (i.e. low levels of self-focused EQ) during times of increased task conflict still results in increased in-role performance when employees craft their tasks. Therefore, we can assume that crafting plays a very important role in regulating the effects of conflict on in-role performance, especially if one is less able to regulate one’s self-focused EQ. , M.Com. (Industrial Psychology)
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The relationship between workplace conflict and psychological strain : the moderating role of social relational personality traits

- Vilakazi, Sesiyabonga

Conflict management in outsourced engineering projects in South Africa

- Mdontsane, A.B., Nel, H., Marnewick, A.

Conflict management in outsourced engineering projects in South Africa

- Mdontsane, Bulali

  • Authors: Mdontsane, Bulali
  • Date: 2017
  • Subjects: Engineering - Management , Project management , Conflict management
  • Language: English
  • Type: Masters (Thesis)
  • Identifier: http://hdl.handle.net/10210/263100 , uj:27807
  • Description: M.Phil. (Engineering Management) , Abstract: The aim of this study was to investigate conflict management in engineering projects in South Africa. Improved management of project failure is possible if the relationship between conflict management and project success is known. Organizations turn to project management to unlock opportunities and fulfil strategic objectives. This study provides a framework to address and manage conflict in outsourced engineering projects for the benefit of organizations and engineering professionals who are involved in projects. The constructs of Conflict Management and Project Success were delineated and analysed with structural equation modelling in SPSS. The statistical analysis confirmed that effective conflict management positively impacts project success.
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An assessment of the occurrences of dispute in public sector infrastructure projects

- Maseko, Lungisile

  • Authors: Maseko, Lungisile
  • Date: 2016
  • Subjects: Dispute resolution (Law) , Construction industry - Management , Construction contracts , Conflict management
  • Language: English
  • Type: Masters (Thesis)
  • Identifier: http://hdl.handle.net/10210/233028 , uj:23782
  • Description: M.Tech. (Quantity Surveying) , Abstract: Construction disputes happen fairly often: they are a reality on every construction project and could happen at any stage during the design or construction phase of the project. The objective of this study is to investigate the causes - and effects of disputes in construction projects however, the study has revealed that stakeholders play a significant role in dispute causation as a result of disputes by the client, consultant - , or contractors, and through design deficiency. Moreover, primary findings from the study outlines four major categories of dispute causation such as construction related causes of disputes; financial/economical causes of disputes, management causes of disputes and contract related causes of disputes. This study further reveals that when disputes are not resolved in timeously, they become very expensive – in terms of finances, personnel, time, and opportunity costs. The visible expenses (e.g., attorneys, expert witnesses, the dispute resolution process itself) alone are significant. The less visible costs (e.g., company resources assigned to the dispute, lost business opportunities) and the intangible costs (e.g., damage to business relationships, potential value lost due to inefficient dispute resolution) are also considerable, although difficult or impossible to quantify, However, if disputes could be minimized and approached accordingly many disputes could be avoided. Nevertheless, if a dispute is not resolved promptly, it may escalate and ultimately require litigation proceedings which can be extremely costly for the parties concerned and even damage business relationships. The study is conducted with reference to existing literature, and unpublished and published research. Hence, this study explores the causes and effects of construction disputes and presents a robust background to the theories of construction project disputes.
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Conflict management in projects

- Yusuf, Ajibola Sarafadeen

  • Authors: Yusuf, Ajibola Sarafadeen
  • Date: 2016
  • Subjects: Conflict management , Project management
  • Language: English
  • Type: Masters (Thesis)
  • Identifier: http://ujcontent.uj.ac.za8080/10210/370513 , http://hdl.handle.net/10210/225246 , uj:22745
  • Description: Abstract: Projects encounter conflicts during execution. Conflicts are an unavoidable natural phenomenon which if timely identified ought to be effectively managed. Continuous monitoring of project signals pointing to the existence of distinct projects is essential. Delay in interventions of conflicts necessitates worst business scenario within organisations. This jeopardizes business useful time consequently resulting in delay relative to executing project activities. Avoiding delay in business time together with executing project activities is paramount in the set objectives of any project manager, organization or stakeholder. An essential determinant of productivity, efficiency, performance together with job contentment of any business establishment is conflict, acting as an independent variable of project behaviour. Investigating projects behaviour strategically necessitates a positive effect on dependent business variables. This is achievable by examining, understanding and having a comprehensive overview of individual elements of project behaviour, which is essential for the success of any project. This dissertation investigates how conflicts in projects can be effectively managed. Also identifying, examining, and analysing distinct causes and effects of conflicts together with numerous approaches conflicts manifest during project execution. Quantitative and qualitative investigation approach is adopted in collecting data. This dissertation data is collected from different software, mechanical design, construction inclusive of structural, roads and water projects .etc. Results illustrate high rate of conflicts is a major impediment to the success of any project. This dissertation outputs identified several types and causes of conflicts when executing a project. The dissertation concludes that issues relative to conflict management in projects have attained an optimal. Effective adoption of relevant strategies can no longer be ignored. Further conclusions, recommendations, and suggestions for future investigations are also presented. , M.Ing. (Engineering Management)
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Mobile communication privacy management in romantic relationships : a dialectical approach

- Ngcongo, Mthobeli

A conflict management model for a nursing service

- Langley, Louisa Catharina

  • Authors: Langley, Louisa Catharina
  • Date: 2015-02-09
  • Subjects: Nursing services - Administration , Conflict management
  • Type: Thesis
  • Identifier: uj:13215 , http://hdl.handle.net/10210/13241
  • Description: D.Cur. (Nursing) , The phenomenal political changes that have taken place in South Africa during the past three years have had a ripple effect on the health services of the country. Trade unionism, although they had been active in many spheres, entered the hospitals with great vengeance leaving many services crippled. Problems could not be solved according to the old, now obsolete rules of the game as these were no longer acceptable to the health care workers. New and different approaches had to be found to deal with this upheaval that was affecting patient care. The researcher realised that the nursing service manager, especially in the public sector, was in no way equipped to handle the crisis. Legal limitations aggravated the situation as there was no third party intervention that could try and find a solution to the dissatisfaction of the staff. The result was that the nursing service manager had to cope with the situation as best as she was able to, while still trying to manage the nursing care of the patients and the upheaval in the personnel corps. In addition to this, the nursing service manager, by enlarge, still had the viewpoint that conflict was a disturbing element that had to be removed. Limited studies have been done in the field and there were no guidelines to enlighten the nursing service manager. It became evident to the researcher that research into conflict management of a nursing service was necessary. Existing models and theories on conflict were reviewed to glean knowledge for the proposed study.
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Die departementshoof opvoedkundige leiding as konflikbemiddelaar

- Maré, Gerhard Francois

Private disclosure : an investigation of mobile phone lateral surveillance in romantic relationships

- Ngcongo, Mthobeli

  • Authors: Ngcongo, Mthobeli
  • Date: 2014-10-22
  • Subjects: Cell phones - Social aspects , Cell phones - Romances , Interpersonal communication - Social aspects , Conflict management
  • Type: Thesis
  • Identifier: uj:12675 , http://hdl.handle.net/10210/12509
  • Description: M.A. (Fundamental Communication) , Communication technologies like the mobile phone often present a double-edged sword in romantic relationships. While the mobile phone can enhance communication, it can simultaneously present a source of conflict. But through the use of a rule-based system, romantic partners can minimise conflict. This study investigated mobile phone usage rules that are negotiated by adolescents and young adults in their romantic relationships and also how these rules have been perceived to affect the romantic relationship. Of particular focus were rules that pertained specifically to the management of personal privacy boundaries by partners through the appendage of the mobile phone. The dialectic framework of Communication Privacy Management presented a nuanced lens from which to investigate the surveillance dimension of mobile phone appropriation in romantic relationships. The rise of peer-to-peer monitoring offered a unique point of departure that makes understanding the manifestation of this form surveillance in romantic relationships relevant. Findings conducted from surveys and interviews indicate that the negotiation of rules for appropriate mobile phone rules is indeed crucial to not only minimising conflict in romantic relationships but also enhancing trust and respect in the dyad. So important were trust and harmony that partners are even willing to allow their implicit rules and understandings of privacy to be superseded by a pursuit for these relational qualities. In addition to this, partners preferred not to resolves relational arguments over the phone because of the impetuous and intrusive nature of the mobile phone persona. While some rules remained constant, the quantitative survey showed that rules were evolutionary in nature as the relationships grew. The subsequent qualitative interviews also confirmed this finding.
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Vrede en konflik : 'n konseptuele verkenning met spesiale verwysing na judisialisering as 'n konflikhanteringsmetode

- De Vries, Izak Daniel

Konflikhantering in die klaskamer

- Rheeders, Hendrik Andries

  • Authors: Rheeders, Hendrik Andries
  • Date: 2014-07-31
  • Subjects: Conflict management , Classroom management , Teacher-student relationships
  • Type: Thesis
  • Identifier: uj:11956 , http://hdl.handle.net/10210/11683
  • Description: M.Ed. (Education) , Conflict is a general phenomenon in social relationships. Due to the fact that the teacher and the pupils are together for about six hours a day, there is a great possibility that conflict can arise in the classroom. There can be a variety of reasons for this conflict. It is very important that the teacher must be aware of the fact that he is going to deal with conflict from time to time. Another important aspect for the teacher is that he must be aware of conflict, must know the different kinds of conflict as well as the reasons for the conflict that arises. Further on he must prepare himself for conflict situations so that he is able to handle it in such a way that the pupil as well as himself will benefit from these situations. The handling of conflict must become part of the teacher's daily task. He must have a positive attitude towards conflict situations and must not evade it. Every conflict situation must be analysed and handled according to the merits of the case. other aspects that need attention is the teacher-pupil relationship, communication between the teacher and his pupils and the management of the classroom. The teacher must endeavour to build a relationship of trust with his pupils. That will encourage pupils to be honest and open with the teacher. This will also enable the teacher to handle conflict situations in a positive manner and eventually both parties will benefit from this. Two-way communication should be present in the classroom. This implies that the teacher will give the pupils the opportunity to participate in classroom decisions and the setting of classroom rules. The pupils will then feel more free to discuss with him any problems they may have. The way the teacher manages his classroom is also going to have an influence on classroom conflict. His conduct towards management and leadership will enable him to limit or prevent classroom conflict or will enable him to cope with the situation.
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Conflict management in post-merger further education and training colleges

- Bosch, Mark Nathan

  • Authors: Bosch, Mark Nathan
  • Date: 2014-07-28
  • Subjects: Conflict management , Universities and colleges - Mergers - South Africa
  • Type: Thesis
  • Identifier: uj:11908 , http://hdl.handle.net/10210/11637
  • Description: D.Ed. (Educational Management) , The South African Higher Education landscape, after the democratic elections of 1994, saw various strategies being employed to effect significant change in the sector. As a result of political changes in South Africa in 1994, the Government of National Unity proposed that the higher education system should be reorganized to address past inequities. Subsequent investigations into restructuring the higher education system resulted in a wave of mergers across the sector. One mechanism of effecting such change was the merging of various higher education (HEls) institutions. The establishment of Ekurhuleni West College (EWC) for Further Education and Training (FET) in 2004 was the result of the merger between the following former six technical colleges: Alberton, Boksburg, Germiston, Kempton, Lazarus Nhlapo and Usizo to form EWC. The newly merged institution was characterised by problems such as poor communication, participative management, minimal staff involvement and fear of demotion or loss of jobs; this led to increased conflict at the newly merged institution.
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Konflikhantering in die spesiale skool

- Kok, Linda

  • Authors: Kok, Linda
  • Date: 2014-07-28
  • Subjects: Special education-Psychological aspects , Special education-Administration , Conflict management
  • Type: Thesis
  • Identifier: uj:11914 , http://hdl.handle.net/10210/11642
  • Description: M.Ed. (Educational Management) , In this study, conflict as a management task is placed in the context OT special education and more specifically in the context of the special school. Special education makes provision Tor pupils who have an intellectual disability. They repeatedly find that they have an intellectual shortcoming and a handicap in this area. These pupils are usually pupils with a contrasting lifestyle and experience. a different emotional life and different social adjustment. In spite of their intellectual shortcomings, the intellectually retarded pupils are persons who are able, and who should shoulder responsibility. Such responsibilities must not be hampered by conflict; therefore provision must be made for the handling of conflict in the special school where these pupils are educated. This study endeavours to identity the areas that have such conflict potential. Problems experienced with regard to the pupil the parent the teacher and the principal were investigated and guidelines are proposed which can serve as an aid in the handling of conflict to ensure that intellectually retarded pupils develop their Tull potential in the unfolding of their personalities. Adequate educational management is OT great value For pupils in special schools in order to limit conflict to the minimum. The situation necessitates the management of conflict by means of a team effort initiated by the principal. The principal should be able to inspire and motivate his staff in order to cultivate a positive attitude amongst them. A positive and harmonious relationship between the principal and his staff will lead to an open and healthy educational climate with stimulating working conditions. Such a positive attitude will be transferred by the teacher to the pupil and this will eventually determine the Quality of the education and teaching.
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