Global warming mitigation promotes corporate entrepreneurship within Woolworths’ supply chain
- Authors: Dos Santos, M A. O.
- Date: 2012-09
- Subjects: Corporate entrepreneurship , Woolworths , Sustainable marketing strategies , Global warming mitigation
- Type: Article
- Identifier: uj:5788 , ISSN 1993-8233 , http://hdl.handle.net/10210/7795
- Description: This study demonstrates how Woolworths, a South African retail chain promotes corporate entrepreneurship within its supply chain as it implements sustainable marketing strategies. A qualitative case study approach, restricted to a single retail chain, was used and the data analysed was derived from their public documents. A content analysis using a thematic approach that incorporated product life cycle model variables was used to code the data. The results demonstrate that retailers can promote entrepreneurial activity within supply chains as they implement sustainable marketing strategies.
- Full Text:
- Authors: Dos Santos, M A. O.
- Date: 2012-09
- Subjects: Corporate entrepreneurship , Woolworths , Sustainable marketing strategies , Global warming mitigation
- Type: Article
- Identifier: uj:5788 , ISSN 1993-8233 , http://hdl.handle.net/10210/7795
- Description: This study demonstrates how Woolworths, a South African retail chain promotes corporate entrepreneurship within its supply chain as it implements sustainable marketing strategies. A qualitative case study approach, restricted to a single retail chain, was used and the data analysed was derived from their public documents. A content analysis using a thematic approach that incorporated product life cycle model variables was used to code the data. The results demonstrate that retailers can promote entrepreneurial activity within supply chains as they implement sustainable marketing strategies.
- Full Text:
Factors affecting adoption of e-government services : a conceptual model
- Authors: Mpinganjira, Mercy
- Date: 2012-03
- Subjects: E-government , Perceived risk , Degree of intrusiveness , Technological support , Citizen adoption
- Type: Article
- Identifier: uj:5827 , ISSN 1993-8233 , http://hdl.handle.net/10210/7844
- Description: Many African governments have invested significant amounts of capital in e-government initiatives. This is mainly due to recognised potentials of e-government to help improve public service delivery and accountability. While the majority of e-government services in the continent are targeted at citizens in general, not many studies have been done to help understand factors that impact on citizen’s willingness to adopt e-government services. The objective of this paper is to explore factors that can help explain adoption of e-government services in general and using the findings to develop a conceptual model that shows how the various factors work together to influence adoption of egovernment services. The proposed model builds on the constructs of the Technology acceptance model (TAM) as proposed by Davis in 1986. The proposed model will assist governments to understand factors that need to be managed in order to ensure adoption of e-government services by ordinary citizens.
- Full Text:
- Authors: Mpinganjira, Mercy
- Date: 2012-03
- Subjects: E-government , Perceived risk , Degree of intrusiveness , Technological support , Citizen adoption
- Type: Article
- Identifier: uj:5827 , ISSN 1993-8233 , http://hdl.handle.net/10210/7844
- Description: Many African governments have invested significant amounts of capital in e-government initiatives. This is mainly due to recognised potentials of e-government to help improve public service delivery and accountability. While the majority of e-government services in the continent are targeted at citizens in general, not many studies have been done to help understand factors that impact on citizen’s willingness to adopt e-government services. The objective of this paper is to explore factors that can help explain adoption of e-government services in general and using the findings to develop a conceptual model that shows how the various factors work together to influence adoption of egovernment services. The proposed model builds on the constructs of the Technology acceptance model (TAM) as proposed by Davis in 1986. The proposed model will assist governments to understand factors that need to be managed in order to ensure adoption of e-government services by ordinary citizens.
- Full Text:
A prototype mobile money implementation in Nigeria
- Ayo, C.K., Ukpere, W.I., Oni, A., Omote, U., Akinsiku, D.
- Authors: Ayo, C.K. , Ukpere, W.I. , Oni, A. , Omote, U. , Akinsiku, D.
- Date: 2012
- Subjects: Mobile money , Cellphone banking - Nigeria
- Type: Article
- Identifier: uj:5846 , ISSN 1993-8233 , http://hdl.handle.net/10210/7933
- Description: Researchers have shown that majority of the populace in the developing nations are rural dwellers that do not have access to basic financial services and are poor. This class of people are peasant farmers and petty traders who rely mostly on remittances from their wards and relations in major cities and abroad to meet their financial obligations at home. The methods of remittances are encumbered with challenges. Mobile money is a tool that allows individuals to make financial transactions using mobile cell phones. Nigeria is one of the fastest growing telecoms nations of the world and the adoption of mobile money will help a great deal to solve the problems associated with remittances. In this paper, we present a short messages services (SMS) and unstructured supplementary service data (USSD) implementation of mobile money implementation in Nigeria modelled using Django and Python as the programming language, MySQL as the data store and Apache hypertext transfer protocol (HTTP) as the Web server. The system made comparative analysis with M-PESA implementation in Kenya: the first mobile money implantation in Africa. Furthermore, the system was tested among a selected few of the populace to evaluate the usability of the design. Findings revealed that the prototype implementation is user-friendly and can be used by all without many problems except for the illiterate populace; hence, the need to have a combined bank and agent-based implementation. This approach will help with time to reduce the number of unbanked populace, which is currently at 80%.
- Full Text:
- Authors: Ayo, C.K. , Ukpere, W.I. , Oni, A. , Omote, U. , Akinsiku, D.
- Date: 2012
- Subjects: Mobile money , Cellphone banking - Nigeria
- Type: Article
- Identifier: uj:5846 , ISSN 1993-8233 , http://hdl.handle.net/10210/7933
- Description: Researchers have shown that majority of the populace in the developing nations are rural dwellers that do not have access to basic financial services and are poor. This class of people are peasant farmers and petty traders who rely mostly on remittances from their wards and relations in major cities and abroad to meet their financial obligations at home. The methods of remittances are encumbered with challenges. Mobile money is a tool that allows individuals to make financial transactions using mobile cell phones. Nigeria is one of the fastest growing telecoms nations of the world and the adoption of mobile money will help a great deal to solve the problems associated with remittances. In this paper, we present a short messages services (SMS) and unstructured supplementary service data (USSD) implementation of mobile money implementation in Nigeria modelled using Django and Python as the programming language, MySQL as the data store and Apache hypertext transfer protocol (HTTP) as the Web server. The system made comparative analysis with M-PESA implementation in Kenya: the first mobile money implantation in Africa. Furthermore, the system was tested among a selected few of the populace to evaluate the usability of the design. Findings revealed that the prototype implementation is user-friendly and can be used by all without many problems except for the illiterate populace; hence, the need to have a combined bank and agent-based implementation. This approach will help with time to reduce the number of unbanked populace, which is currently at 80%.
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Assessment of teaching corporate entrepreneurship to master’s level students.
- Authors: Groenewald, Darelle
- Date: 2012
- Subjects: Corporate entrepreneurship - Study and teaching (Higher) - South Africa , Masters degrees - South Africa , Teaching methods - South Africa , Personality and academic achievement - South Africa , Intrapreneurial Performance Quotient
- Type: Article
- Identifier: uj:5850 , ISSN 1993-8233 , http://hdl.handle.net/10210/7937
- Description: Tertiary education in terms of entrepreneurship is not adequate to stimulate entrepreneurial activity in South Africa. By assessing the effect and successfulness of tertiary modules offered in entrepreneurship (and in this case specifically corporate entrepreneurship) an improvement can be made to these courses which would lead to increased entrepreneurial activity. The purpose of this paper is to determine the effect of a corporate entrepreneurship module that has been offered to master’s level students. The research is designed as a formal study where stated hypotheses are tested to demonstrate if there is a statistical significant difference between the corporate entrepreneurial style and personality of students (over a period of three year) before and after they have completed a master’s level module in CE. A pre- and post test were conducted over a period of three years (2007 – 2009). A self-administered questionnaire was used to obtain the data. A judgemental purposive sampling technique was used and the sample consisted of 101 students. The results indicated that there is a statistical significant difference between the corporate entrepreneurial styles and personalities of students that have completed the course as well as the Intrapreneurial Performance Index. It is recommended that tertiary institutions, specifically in South Africa, must adopt a corporate entrepreneurship module in their post-graduate programmes which will assist to equip employees to become more entrepreneurial within existing businesses.
- Full Text:
- Authors: Groenewald, Darelle
- Date: 2012
- Subjects: Corporate entrepreneurship - Study and teaching (Higher) - South Africa , Masters degrees - South Africa , Teaching methods - South Africa , Personality and academic achievement - South Africa , Intrapreneurial Performance Quotient
- Type: Article
- Identifier: uj:5850 , ISSN 1993-8233 , http://hdl.handle.net/10210/7937
- Description: Tertiary education in terms of entrepreneurship is not adequate to stimulate entrepreneurial activity in South Africa. By assessing the effect and successfulness of tertiary modules offered in entrepreneurship (and in this case specifically corporate entrepreneurship) an improvement can be made to these courses which would lead to increased entrepreneurial activity. The purpose of this paper is to determine the effect of a corporate entrepreneurship module that has been offered to master’s level students. The research is designed as a formal study where stated hypotheses are tested to demonstrate if there is a statistical significant difference between the corporate entrepreneurial style and personality of students (over a period of three year) before and after they have completed a master’s level module in CE. A pre- and post test were conducted over a period of three years (2007 – 2009). A self-administered questionnaire was used to obtain the data. A judgemental purposive sampling technique was used and the sample consisted of 101 students. The results indicated that there is a statistical significant difference between the corporate entrepreneurial styles and personalities of students that have completed the course as well as the Intrapreneurial Performance Index. It is recommended that tertiary institutions, specifically in South Africa, must adopt a corporate entrepreneurship module in their post-graduate programmes which will assist to equip employees to become more entrepreneurial within existing businesses.
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Banking customers’ attitudes toward complaining : their likelihood of voicing a complaint and service recovery they consider appropriate.
- Petzer, D. J., Mostert, P. G.
- Authors: Petzer, D. J. , Mostert, P. G.
- Date: 2012
- Subjects: Banking industry - South Africa , Customer complaints , Services marketing , Service recovery responses , Customer relations
- Type: Article
- Identifier: uj:5899 , ISSN 1993-8233 , http://hdl.handle.net/10210/8018
- Description: This paper measures the attitude of banking customers towards complaining and their likelihood to complain when a service failure is experienced at their current and another bank. Insight is also provided into the service recovery responses customers consider appropriate when a service failure is experienced. The target population included individuals in the Gauteng Province of South Africa who hold a bank account in their personal capacity. An interviewer-administered survey was used to collect data using non-probability quota sampling based upon population group and gender. A demographic profile of respondents, as well as the findings in terms of the aforementioned constructs and related hypotheses is provided. The study found that respondents have a positive attitude towards complaining, and that they are significantly more likely to voice a complaint when experiencing a service failure at their current bank than at another bank. Significant differences also exist with regard to the individual responses respondents consider appropriate when confronted with a hypothetical service failure experienced at their current bank and another bank.
- Full Text:
- Authors: Petzer, D. J. , Mostert, P. G.
- Date: 2012
- Subjects: Banking industry - South Africa , Customer complaints , Services marketing , Service recovery responses , Customer relations
- Type: Article
- Identifier: uj:5899 , ISSN 1993-8233 , http://hdl.handle.net/10210/8018
- Description: This paper measures the attitude of banking customers towards complaining and their likelihood to complain when a service failure is experienced at their current and another bank. Insight is also provided into the service recovery responses customers consider appropriate when a service failure is experienced. The target population included individuals in the Gauteng Province of South Africa who hold a bank account in their personal capacity. An interviewer-administered survey was used to collect data using non-probability quota sampling based upon population group and gender. A demographic profile of respondents, as well as the findings in terms of the aforementioned constructs and related hypotheses is provided. The study found that respondents have a positive attitude towards complaining, and that they are significantly more likely to voice a complaint when experiencing a service failure at their current bank than at another bank. Significant differences also exist with regard to the individual responses respondents consider appropriate when confronted with a hypothetical service failure experienced at their current bank and another bank.
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Brain drain and African development : any possible gain from the drain?
- Benedict, Olumide Henrie, Ukpere, Wilfred Isioma
- Authors: Benedict, Olumide Henrie , Ukpere, Wilfred Isioma
- Date: 2012
- Subjects: Brain drain - Africa , Brain gain - Africa , Africa - Emigration and immigration , Labor supply - Africa
- Type: Article
- Identifier: uj:5856 , ISSN 1993-8233 , http://hdl.handle.net/10210/7953
- Description: Everyday, Africa loses her best academics, scientists, doctors, nurses, accountants, and other sought after professionals, through brain drain, into other richer countries. The question is: Why? The impact of the problem is to the detriment of development of the African continent. It also seems to be a continuous issue without any trend of ceasing. This paper explores the nature, effects (positive and negative) and reason for the brain drain in Africa. What can African countries do to minimize the problem or the impact thereof? The aim of this paper, with some models illustrating the subject matter, is to explore the nature and effects of brain drain on African development and ultimately pinpoint possible positive perspectives of brain gain from the drained brains.
- Full Text:
- Authors: Benedict, Olumide Henrie , Ukpere, Wilfred Isioma
- Date: 2012
- Subjects: Brain drain - Africa , Brain gain - Africa , Africa - Emigration and immigration , Labor supply - Africa
- Type: Article
- Identifier: uj:5856 , ISSN 1993-8233 , http://hdl.handle.net/10210/7953
- Description: Everyday, Africa loses her best academics, scientists, doctors, nurses, accountants, and other sought after professionals, through brain drain, into other richer countries. The question is: Why? The impact of the problem is to the detriment of development of the African continent. It also seems to be a continuous issue without any trend of ceasing. This paper explores the nature, effects (positive and negative) and reason for the brain drain in Africa. What can African countries do to minimize the problem or the impact thereof? The aim of this paper, with some models illustrating the subject matter, is to explore the nature and effects of brain drain on African development and ultimately pinpoint possible positive perspectives of brain gain from the drained brains.
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Budget deficit and long-term interest rates in South Africa
- Authors: Bonga-Bonga, Lumengo
- Date: 2012
- Subjects: Budget deficit - South Africa , Long-term interest rates - South Africa , Cointegrating vector autoregressive (VAR) , Fisher effect , Inflation - South Africa - Forecasting
- Type: Article
- Identifier: uj:5868 , ISSN 1993-8233 , http://hdl.handle.net/10210/7965
- Description: This paper investigated the extent of the effects of the systematic and surprise changes in budget deficits on the long-term interest rate in South Africa. Use was made of the identified cointegrating vector autoregressive (VAR) techniques whereby cointegrating vectors were identified based on the Fisher effect theory and the expectation hypothesis of the term structure to assess the effect of systematic changes in budget deficit on the long-term interest rate. Moreover, the generalised impulse response functions obtained from the cointegrating VAR were used to assess the effect of the surprise change in budget deficit on the long-term interest rate. The results of the paper showed a positive relationship between the budget deficits and long-term interest rate under different assumptions of price expectations by economic agents.
- Full Text:
- Authors: Bonga-Bonga, Lumengo
- Date: 2012
- Subjects: Budget deficit - South Africa , Long-term interest rates - South Africa , Cointegrating vector autoregressive (VAR) , Fisher effect , Inflation - South Africa - Forecasting
- Type: Article
- Identifier: uj:5868 , ISSN 1993-8233 , http://hdl.handle.net/10210/7965
- Description: This paper investigated the extent of the effects of the systematic and surprise changes in budget deficits on the long-term interest rate in South Africa. Use was made of the identified cointegrating vector autoregressive (VAR) techniques whereby cointegrating vectors were identified based on the Fisher effect theory and the expectation hypothesis of the term structure to assess the effect of systematic changes in budget deficit on the long-term interest rate. Moreover, the generalised impulse response functions obtained from the cointegrating VAR were used to assess the effect of the surprise change in budget deficit on the long-term interest rate. The results of the paper showed a positive relationship between the budget deficits and long-term interest rate under different assumptions of price expectations by economic agents.
- Full Text:
Determinants of airline choice-making : the Nigerian perspective
- Ukpere, Wilfred I., Stephens, Mobolaji S., Ikeogu, Christopher C., Ibe, Callistus. C., Akpan, Edem O.P.
- Authors: Ukpere, Wilfred I. , Stephens, Mobolaji S. , Ikeogu, Christopher C. , Ibe, Callistus. C. , Akpan, Edem O.P.
- Date: 2012
- Subjects: Decision making , Air travellers , Airline choice-making , Air transport industry - Nigeria
- Type: Article
- Identifier: uj:5905 , ISSN 1993-8233 , http://hdl.handle.net/10210/8024
- Description: This study is on choice decision-making of the Nigerian domestic air transport industry. It is aimed at determining the factors that influences air travellers’ choice of airlines to fly within Nigeria. In doing this, data was collected from air travellers using questionnaires following Likert scale of ranking. This enabled us to obtain the socio-economic characteristics and the airline attributes that helped influenced the air travellers in making their choice of airlines at the selected airports. The data collected were analysed using correlation matrix to check for multi-collinearity problems among the socioeconomic characteristics of air travellers and airline attributes. It was discovered that there exist no multi-collinearity problem. Furthermore, a stepwise regression analysis was carried out to determine the factors/attributes that were significantly influencing air travellers in airline choice decision making. To further verify the result of the regression analysis, a discrete choice-modelling analysis was done using NLOGIT. The both results showed that sex, age, marital status, income, comfort, on-board services, frequency, crew behaviour, fare and power of monopoly were significant variables and therefore influence the choice of airline by air travellers. Recommendations amongst others include airlines should use target marketing to attract more patronage from the different age groups, improve comfort and on-board services, increase frequency on major routes, charge competitive fares and apply the power of monopoly by either serving undeveloped routes or make their products distinct from others in the market and airlines should avail their air travellers more opportunities of purchasing tickets before getting to the airport.
- Full Text:
- Authors: Ukpere, Wilfred I. , Stephens, Mobolaji S. , Ikeogu, Christopher C. , Ibe, Callistus. C. , Akpan, Edem O.P.
- Date: 2012
- Subjects: Decision making , Air travellers , Airline choice-making , Air transport industry - Nigeria
- Type: Article
- Identifier: uj:5905 , ISSN 1993-8233 , http://hdl.handle.net/10210/8024
- Description: This study is on choice decision-making of the Nigerian domestic air transport industry. It is aimed at determining the factors that influences air travellers’ choice of airlines to fly within Nigeria. In doing this, data was collected from air travellers using questionnaires following Likert scale of ranking. This enabled us to obtain the socio-economic characteristics and the airline attributes that helped influenced the air travellers in making their choice of airlines at the selected airports. The data collected were analysed using correlation matrix to check for multi-collinearity problems among the socioeconomic characteristics of air travellers and airline attributes. It was discovered that there exist no multi-collinearity problem. Furthermore, a stepwise regression analysis was carried out to determine the factors/attributes that were significantly influencing air travellers in airline choice decision making. To further verify the result of the regression analysis, a discrete choice-modelling analysis was done using NLOGIT. The both results showed that sex, age, marital status, income, comfort, on-board services, frequency, crew behaviour, fare and power of monopoly were significant variables and therefore influence the choice of airline by air travellers. Recommendations amongst others include airlines should use target marketing to attract more patronage from the different age groups, improve comfort and on-board services, increase frequency on major routes, charge competitive fares and apply the power of monopoly by either serving undeveloped routes or make their products distinct from others in the market and airlines should avail their air travellers more opportunities of purchasing tickets before getting to the airport.
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Dysfunctional psychological aspects of working in a fast food industry
- Ukandu, Nnenna E., Ukpere, Wilfred I., Ukpere, Wilred I.
- Authors: Ukandu, Nnenna E. , Ukpere, Wilfred I. , Ukpere, Wilred I.
- Date: 2012
- Subjects: Employees - Mental health , Work - Psychological aspects , Fast food industry
- Type: Article
- Identifier: uj:5904 , ISSN 1993-8233 , http://hdl.handle.net/10210/8023
- Description: The management within fast food industry has the ability to make their employees’ jobs equal, either enjoyable and rewarding or miserable and boring. Employees are the striking force of an organization, and without them, the organization cannot not function. Therefore, giving employees some forms of autonomy and offering them challenging work can enhance their levels of motivation and satisfaction. Conversely, workers can portray a good mood, emotion and morale if there is positive feedback, good communication and supervision. A case study approach was employed, since the study covered only the fast food industry. Semi-structured interview was utilised to obtain information from senior and store managers, while closed-ended questionnaires were distributed to the rest of the staff members. This research focused on fast food workers that have at least six (6) months of experience to enable the researcher to obtain a valid result. This paper offers managements at fast food outlets in Cape Town insight into how to deal with the psychological problems that (their) employees face, and to prevent potential dangers that these problems are associated with in terms of workers.
- Full Text:
- Authors: Ukandu, Nnenna E. , Ukpere, Wilfred I. , Ukpere, Wilred I.
- Date: 2012
- Subjects: Employees - Mental health , Work - Psychological aspects , Fast food industry
- Type: Article
- Identifier: uj:5904 , ISSN 1993-8233 , http://hdl.handle.net/10210/8023
- Description: The management within fast food industry has the ability to make their employees’ jobs equal, either enjoyable and rewarding or miserable and boring. Employees are the striking force of an organization, and without them, the organization cannot not function. Therefore, giving employees some forms of autonomy and offering them challenging work can enhance their levels of motivation and satisfaction. Conversely, workers can portray a good mood, emotion and morale if there is positive feedback, good communication and supervision. A case study approach was employed, since the study covered only the fast food industry. Semi-structured interview was utilised to obtain information from senior and store managers, while closed-ended questionnaires were distributed to the rest of the staff members. This research focused on fast food workers that have at least six (6) months of experience to enable the researcher to obtain a valid result. This paper offers managements at fast food outlets in Cape Town insight into how to deal with the psychological problems that (their) employees face, and to prevent potential dangers that these problems are associated with in terms of workers.
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Exploring academics’ experiences of a merger in higher education : the reflective experience of mergers (REM)- framework.
- Authors: Goldman, Geoff A.
- Date: 2012
- Subjects: University mergers - South Africa , Academics - South Africa - Attitudes , Organisational culture - South Africa , University of Johannesburg - Employees
- Type: Article
- Identifier: uj:5851 , ISSN 1993-8233 , http://hdl.handle.net/10210/7938
- Description: In contrast to most mergers and acquisition literature which focuses on merger activity in the business world, this paper examines the University of Johannesburg (UJ) merger, which is typical of transformation in South African Higher Education. This merger does not conform to the norm, as it is ideologically motivated and thus the ideal base to study individual experiences of large scale change. Following a qualitative, case study approach, 40 academic employees from UJ were interviewed. Findings indicate that academics relay their experiences and perceptions of the merger in three discernable timeframes, each with its own dynamic. Collectively, these timeframes constitute the reflective experience of mergers (REM) framework, which examines how merger experiences of academic staff shape their perceptions of and attitudes towards the merger over time. The REMframework reiterates the temporal nature of change, its effect on the emotional and psychological wellbeing of individuals, and the role of leadership during a merger.
- Full Text:
- Authors: Goldman, Geoff A.
- Date: 2012
- Subjects: University mergers - South Africa , Academics - South Africa - Attitudes , Organisational culture - South Africa , University of Johannesburg - Employees
- Type: Article
- Identifier: uj:5851 , ISSN 1993-8233 , http://hdl.handle.net/10210/7938
- Description: In contrast to most mergers and acquisition literature which focuses on merger activity in the business world, this paper examines the University of Johannesburg (UJ) merger, which is typical of transformation in South African Higher Education. This merger does not conform to the norm, as it is ideologically motivated and thus the ideal base to study individual experiences of large scale change. Following a qualitative, case study approach, 40 academic employees from UJ were interviewed. Findings indicate that academics relay their experiences and perceptions of the merger in three discernable timeframes, each with its own dynamic. Collectively, these timeframes constitute the reflective experience of mergers (REM) framework, which examines how merger experiences of academic staff shape their perceptions of and attitudes towards the merger over time. The REMframework reiterates the temporal nature of change, its effect on the emotional and psychological wellbeing of individuals, and the role of leadership during a merger.
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Exploring the relationship between trust, commitment and customer loyalty through the intervening role of customer relationship management (CRM).
- Authors: Roberts-Lombard, Mornay
- Date: 2012
- Subjects: Customer relationship management , CRM , Short-term insurance industry - South Africa - Gauteng , Customer loyalty , Trust , Commitment
- Type: Article
- Identifier: uj:5865 , ISSN 1993-8233 , http://hdl.handle.net/10210/7962
- Description: The purpose of the study is to investigate customer relationship management (CRM) and its influence on customer loyalty at selected short-term insurance providers in the Gauteng province of South Africa. The target population included all South Africans who currently have a policy with at least one of the selected short-term insurance providers in the study. The convenience sampling method was applied, and a sample of 500 respondents was selected. An interview administered questionnaire was used for the gathering of data. The study indicated that a significant negative relationship existed between commitment and CRM. It was evident that no significant relationship existed between trust and CRM. The study also revealed that a strong positive relationship existed between CRM and customer loyalty at the four selected short-term insurance providers in South Africa. Strategies were also provided for ways in which the four selected short-term insurance providers can maintain and improve their relationships with their customers in order to encourage loyalty, and therefore increase profitability.
- Full Text:
- Authors: Roberts-Lombard, Mornay
- Date: 2012
- Subjects: Customer relationship management , CRM , Short-term insurance industry - South Africa - Gauteng , Customer loyalty , Trust , Commitment
- Type: Article
- Identifier: uj:5865 , ISSN 1993-8233 , http://hdl.handle.net/10210/7962
- Description: The purpose of the study is to investigate customer relationship management (CRM) and its influence on customer loyalty at selected short-term insurance providers in the Gauteng province of South Africa. The target population included all South Africans who currently have a policy with at least one of the selected short-term insurance providers in the study. The convenience sampling method was applied, and a sample of 500 respondents was selected. An interview administered questionnaire was used for the gathering of data. The study indicated that a significant negative relationship existed between commitment and CRM. It was evident that no significant relationship existed between trust and CRM. The study also revealed that a strong positive relationship existed between CRM and customer loyalty at the four selected short-term insurance providers in South Africa. Strategies were also provided for ways in which the four selected short-term insurance providers can maintain and improve their relationships with their customers in order to encourage loyalty, and therefore increase profitability.
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Factors influencing the selection of procurement systems in the South African construction industry
- Mathonsi, M.D., Thwala, Wellington Didibhuku
- Authors: Mathonsi, M.D. , Thwala, Wellington Didibhuku
- Date: 2012
- Subjects: Procurement - South Africa , Construction projects - South Africa , Construction industry - South Africa
- Type: Article
- Identifier: uj:5317 , ISSN 1993-8233 , http://hdl.handle.net/10210/7966
- Description: Procurement systems are vital in ensuring the successful implementation of a construction project, precisely executed for all phases of any particular project. Therefore, this paper aims to investigate, in a systematic manner, the factors that influence the selection of a procurement system in the South African construction industry. An extensive theory and literature review of procurement systems was conducted. The literature reviewed included a sample of 6 case studies of completed building and civil engineering projects within South Africa. Questionnaire surveys were carried out using a 4-round Delphi method approach to conduct the empirical study in order to obtain participants’ opinions about the factors that influence the selection of procurement systems, as well as the utility value of various procurement systems on each factor as identified. Finally, data analysis of both qualitative and quantitative techniques was performed using the Statistical Package for Social Sciences (SPSS). After qualitative analysis, the findings indicate that factors that influence the selection of procurement systems are closely linked to the problem areas or they cut across all the phases of the project as identified in this paper. Therefore, these factors are categorically classified into internal and external factors. Factors from the internal environment were further classified into client characteristics and project characteristics, with client characteristics comprising variables such as: client’s level of knowledge and control, political and social consideration, familiarity of procurement systems, competition, funding arrangements, government (public/private sector projects) and risk allocation; whereas project characteristics comprise factors (variables) such as: size and technical complexity of the project, influence of the project life cycle, expedited project delivery, time, quality and price certainty. Factors from the external environment include variables such as market competition, information technology, regulatory environment, natural causes and globalization. After factor analysis had been performed on variables obtained from the literature review, five newly established factors were identified and are considered to be the most significant factors that influence the selection of a procurement system for the South African construction industry. These 5 factors are: socio-economic consideration, client requirements, capital cost/cash flow, procurement policy and project characteristics. In terms of its scope, this study focused on both national and international literature reviews and the empirical survey of this study was conducted within South Africa. However, its target participants were limited to civil engineers, quantity surveyors, construction/project managers, architects and contractors located in three provinces of South Africa, namely: Gauteng, Mpumalanga and Limpopo. This study investigates factors that influence the selection of procurement systems in South Africa for the purpose of assisting and guiding construction practitioners in selecting suitable procurement systems for their planned projects.
- Full Text:
- Authors: Mathonsi, M.D. , Thwala, Wellington Didibhuku
- Date: 2012
- Subjects: Procurement - South Africa , Construction projects - South Africa , Construction industry - South Africa
- Type: Article
- Identifier: uj:5317 , ISSN 1993-8233 , http://hdl.handle.net/10210/7966
- Description: Procurement systems are vital in ensuring the successful implementation of a construction project, precisely executed for all phases of any particular project. Therefore, this paper aims to investigate, in a systematic manner, the factors that influence the selection of a procurement system in the South African construction industry. An extensive theory and literature review of procurement systems was conducted. The literature reviewed included a sample of 6 case studies of completed building and civil engineering projects within South Africa. Questionnaire surveys were carried out using a 4-round Delphi method approach to conduct the empirical study in order to obtain participants’ opinions about the factors that influence the selection of procurement systems, as well as the utility value of various procurement systems on each factor as identified. Finally, data analysis of both qualitative and quantitative techniques was performed using the Statistical Package for Social Sciences (SPSS). After qualitative analysis, the findings indicate that factors that influence the selection of procurement systems are closely linked to the problem areas or they cut across all the phases of the project as identified in this paper. Therefore, these factors are categorically classified into internal and external factors. Factors from the internal environment were further classified into client characteristics and project characteristics, with client characteristics comprising variables such as: client’s level of knowledge and control, political and social consideration, familiarity of procurement systems, competition, funding arrangements, government (public/private sector projects) and risk allocation; whereas project characteristics comprise factors (variables) such as: size and technical complexity of the project, influence of the project life cycle, expedited project delivery, time, quality and price certainty. Factors from the external environment include variables such as market competition, information technology, regulatory environment, natural causes and globalization. After factor analysis had been performed on variables obtained from the literature review, five newly established factors were identified and are considered to be the most significant factors that influence the selection of a procurement system for the South African construction industry. These 5 factors are: socio-economic consideration, client requirements, capital cost/cash flow, procurement policy and project characteristics. In terms of its scope, this study focused on both national and international literature reviews and the empirical survey of this study was conducted within South Africa. However, its target participants were limited to civil engineers, quantity surveyors, construction/project managers, architects and contractors located in three provinces of South Africa, namely: Gauteng, Mpumalanga and Limpopo. This study investigates factors that influence the selection of procurement systems in South Africa for the purpose of assisting and guiding construction practitioners in selecting suitable procurement systems for their planned projects.
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Federalism and the quest for true revenue mobilization, allocation and fiscal commission in Nigeria : a comparative analysis.
- Ugoh, Samuel C., Ukpere, Wilfred I., Ashiwhobel, B. U.
- Authors: Ugoh, Samuel C. , Ukpere, Wilfred I. , Ashiwhobel, B. U.
- Date: 2012
- Subjects: Public finance - Nigeria , Federal government - Nigeria , Revenue sharing - Nigeria , Fiscal commission - Nigeria
- Type: Article
- Identifier: uj:5901 , ISSN 1993-8233 , http://hdl.handle.net/10210/8020
- Description: In any federal system, the nature and conditions of the financial relations are crucial to the survival of the country. In fact, in most federal countries, the federating states always have some issues such as discourse, dispute and wrangling with the centre. The issue is centred on the problem of securing adequate financial resources to discharge essential political and constitutional responsibilities. Nigeria is not an exception. The decision as to what percentage of centrally generated revenue that would be retained among the tiers of government has always been a problem. These anomalies, the article contend must be remedied in order to sustain a true federal system in Nigeria.
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- Authors: Ugoh, Samuel C. , Ukpere, Wilfred I. , Ashiwhobel, B. U.
- Date: 2012
- Subjects: Public finance - Nigeria , Federal government - Nigeria , Revenue sharing - Nigeria , Fiscal commission - Nigeria
- Type: Article
- Identifier: uj:5901 , ISSN 1993-8233 , http://hdl.handle.net/10210/8020
- Description: In any federal system, the nature and conditions of the financial relations are crucial to the survival of the country. In fact, in most federal countries, the federating states always have some issues such as discourse, dispute and wrangling with the centre. The issue is centred on the problem of securing adequate financial resources to discharge essential political and constitutional responsibilities. Nigeria is not an exception. The decision as to what percentage of centrally generated revenue that would be retained among the tiers of government has always been a problem. These anomalies, the article contend must be remedied in order to sustain a true federal system in Nigeria.
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FIFA World Cup 2010 : implications for and effects on the entrepreneurial performance of South Africa’s informal sector
- Venter, Robert B., Rogerson, Christian M., Semens, Anna, Myres, Kerrin
- Authors: Venter, Robert B. , Rogerson, Christian M. , Semens, Anna , Myres, Kerrin
- Date: 2012
- Subjects: FIFA World Cup 2010 , Entrepreneurship - South Africa , Informal sector - South Africa
- Type: Article
- Identifier: uj:5897 , ISSN 1993-8233 , http://hdl.handle.net/10210/8016
- Description: It is well established that so called ‘mega events’ have a marked impact on the socio-economic trajectory of a host nation. Research on the merits of mega- events is fairly substantial, and indeed, derived implications for entrepreneurship in a host country are a recurring theme. Yet, little has been done to investigate the potential impact of these events on the entrepreneurial performance of the informal sector. The informal sector is a significant contributor to employment and to the South African economy and shown to exhibit strong entrepreneurial potential. As such, it provides fertile grounds for research. This paper reflects on the FIFA 2010 world cup as catalyst for entrepreneurial activity in Johannesburg’s informal sector. Associated issues of ambush marketing and perceptions of legalities, formalities, and barriers related to the organisation of the world cup are investigated.
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- Authors: Venter, Robert B. , Rogerson, Christian M. , Semens, Anna , Myres, Kerrin
- Date: 2012
- Subjects: FIFA World Cup 2010 , Entrepreneurship - South Africa , Informal sector - South Africa
- Type: Article
- Identifier: uj:5897 , ISSN 1993-8233 , http://hdl.handle.net/10210/8016
- Description: It is well established that so called ‘mega events’ have a marked impact on the socio-economic trajectory of a host nation. Research on the merits of mega- events is fairly substantial, and indeed, derived implications for entrepreneurship in a host country are a recurring theme. Yet, little has been done to investigate the potential impact of these events on the entrepreneurial performance of the informal sector. The informal sector is a significant contributor to employment and to the South African economy and shown to exhibit strong entrepreneurial potential. As such, it provides fertile grounds for research. This paper reflects on the FIFA 2010 world cup as catalyst for entrepreneurial activity in Johannesburg’s informal sector. Associated issues of ambush marketing and perceptions of legalities, formalities, and barriers related to the organisation of the world cup are investigated.
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Financial sector performance and economic growth in Nigeria
- Otto, Godly, Ekine, Nye Tom, Ukpere, Wilfred I.
- Authors: Otto, Godly , Ekine, Nye Tom , Ukpere, Wilfred I.
- Date: 2012
- Subjects: Financial sector - Nigeria , Economic growth - Nigeria , Bank regulation - Nigeria
- Type: Article
- Identifier: uj:5895 , ISSN 1993-8233 , http://hdl.handle.net/10210/8014
- Description: Towards the end of 2010, banking halls in Nigeria were crowded with people. Following the Central Bank of Nigeria’s advice, banks were updating records of their clients. The essence was for the banks to be better informed about their clients and their sources of funds with a view to eliminating or limiting the problem of money laundering in Nigeria. This is only one of several policies or reforms that the financial sector in Nigeria has gone through in recent times. The numbers of banks were pruned down through the recapitalization programme, non-performing microfinance banks were weeded out, and five bank chiefs were accused of mismanagement and replaced. The Nigerian Stock Exchange also experienced difficulties leading to the exit of its Chief Executive Officer. Practically, every aspect of the Nigerian financial system has in recent times experienced one form of reform or challenge but these are the sources of capital formation for the real sector in Nigeria. In view of these how well has the sector performed its role as a driver of economic growth? This work using data obtained from the Central Bank spanning 24 years was able to establish that there is a positive relationship between the performance of the sector and economic growth in Nigeria.
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- Authors: Otto, Godly , Ekine, Nye Tom , Ukpere, Wilfred I.
- Date: 2012
- Subjects: Financial sector - Nigeria , Economic growth - Nigeria , Bank regulation - Nigeria
- Type: Article
- Identifier: uj:5895 , ISSN 1993-8233 , http://hdl.handle.net/10210/8014
- Description: Towards the end of 2010, banking halls in Nigeria were crowded with people. Following the Central Bank of Nigeria’s advice, banks were updating records of their clients. The essence was for the banks to be better informed about their clients and their sources of funds with a view to eliminating or limiting the problem of money laundering in Nigeria. This is only one of several policies or reforms that the financial sector in Nigeria has gone through in recent times. The numbers of banks were pruned down through the recapitalization programme, non-performing microfinance banks were weeded out, and five bank chiefs were accused of mismanagement and replaced. The Nigerian Stock Exchange also experienced difficulties leading to the exit of its Chief Executive Officer. Practically, every aspect of the Nigerian financial system has in recent times experienced one form of reform or challenge but these are the sources of capital formation for the real sector in Nigeria. In view of these how well has the sector performed its role as a driver of economic growth? This work using data obtained from the Central Bank spanning 24 years was able to establish that there is a positive relationship between the performance of the sector and economic growth in Nigeria.
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Group rights and the right to protection against human immunodeficiency virus/acquired Immunodeficiency syndrome (HIV/AIDS) infection from an industrial relations and public policy perspective.
- Gobind, Jenni, Ukpere, Wilfred
- Authors: Gobind, Jenni , Ukpere, Wilfred
- Date: 2012
- Subjects: Individual rights - South Africa , Group rights - South Africa , Protection against HIV infection - South Africa , Labour laws - South Africa , Constitutional law - South Africa , Third-generation right - South Africa , Industrial relations - South Africa
- Type: Article
- Identifier: uj:5849 , ISSN 1993-8233 , http://hdl.handle.net/10210/7936
- Description: This paper reflects on the right of protection against HIV infection versus group rights. Various pieces of legislation that recognise group rights are discussed throughout the paper. In so doing the authors have attempted to illustrate that although South African legislation may not clearly demarcate group rights to specific groups, legislators have inadvertently made countless reference to specific groups or grouping of individuals, which suggest that group rights may exist. It is postulated that if individual rights exist, group rights may correspondently co-exist. The aim of this paper is to explore the feasibility of individuals relying on group rights as a means of seeking protection against HIV/AIDS infection.
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- Authors: Gobind, Jenni , Ukpere, Wilfred
- Date: 2012
- Subjects: Individual rights - South Africa , Group rights - South Africa , Protection against HIV infection - South Africa , Labour laws - South Africa , Constitutional law - South Africa , Third-generation right - South Africa , Industrial relations - South Africa
- Type: Article
- Identifier: uj:5849 , ISSN 1993-8233 , http://hdl.handle.net/10210/7936
- Description: This paper reflects on the right of protection against HIV infection versus group rights. Various pieces of legislation that recognise group rights are discussed throughout the paper. In so doing the authors have attempted to illustrate that although South African legislation may not clearly demarcate group rights to specific groups, legislators have inadvertently made countless reference to specific groups or grouping of individuals, which suggest that group rights may exist. It is postulated that if individual rights exist, group rights may correspondently co-exist. The aim of this paper is to explore the feasibility of individuals relying on group rights as a means of seeking protection against HIV/AIDS infection.
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Intergroup conflict within a South African mining company
- Havenga, Werner, Visagie, Jan, Linde, Herman, Gobind, Jenni
- Authors: Havenga, Werner , Visagie, Jan , Linde, Herman , Gobind, Jenni
- Date: 2012
- Subjects: Mining industry - South Africa , Intergroup dynamics , Conflict management , Industrial relations
- Type: Article
- Identifier: uj:5903 , ISSN 1993-8233 , http://hdl.handle.net/10210/8022
- Description: The uncertainty that accompanies organizational change heightens prospects for intra-organizational conflict. Notwithstanding this, the knowledge base on the sources (or causes) of organizational conflict is underdeveloped – largely as a result of a low incidence of empirical research, and in particular in South Africa. The current study explored the perceived sources of intergroup conflict in a South African mining company. The aim of this research is to investigate intergroup conflict and to look into how intergroup conflict influences employment relations throughout all levels of the organization. From a probability population of 1000 in the twelve departments a random sample of 200 employees was chosen to participate in the research. This number represents 20% of the total population. Intergroup conflict was analysed and evaluated. Conclusions were drawn and recommendations made on the occurrence of intergroup conflict based on the findings of the literature and empirical study. Data frequencies, correlations and a correlation analysis were performed through the SPSS programme.
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- Authors: Havenga, Werner , Visagie, Jan , Linde, Herman , Gobind, Jenni
- Date: 2012
- Subjects: Mining industry - South Africa , Intergroup dynamics , Conflict management , Industrial relations
- Type: Article
- Identifier: uj:5903 , ISSN 1993-8233 , http://hdl.handle.net/10210/8022
- Description: The uncertainty that accompanies organizational change heightens prospects for intra-organizational conflict. Notwithstanding this, the knowledge base on the sources (or causes) of organizational conflict is underdeveloped – largely as a result of a low incidence of empirical research, and in particular in South Africa. The current study explored the perceived sources of intergroup conflict in a South African mining company. The aim of this research is to investigate intergroup conflict and to look into how intergroup conflict influences employment relations throughout all levels of the organization. From a probability population of 1000 in the twelve departments a random sample of 200 employees was chosen to participate in the research. This number represents 20% of the total population. Intergroup conflict was analysed and evaluated. Conclusions were drawn and recommendations made on the occurrence of intergroup conflict based on the findings of the literature and empirical study. Data frequencies, correlations and a correlation analysis were performed through the SPSS programme.
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Leadership challenges associated with the management of Generation Y employees : a proposed theoretical model
- Hewitt, L. M. M., Ukpere, Wilfred I.
- Authors: Hewitt, L. M. M. , Ukpere, Wilfred I.
- Date: 2012
- Subjects: Management , Leadership , Generation Y , Gen-Yers , Motivation , Entrepreneurial orientation
- Type: Article
- Identifier: uj:5861 , ISSN 1993-8233 , http://hdl.handle.net/10210/7958
- Description: This paper acknowledges that Generation Y (Gen-Yers), who have grown up in a world of convenience and easy access to information, are more complex to lead and to understand than generations before them. Gen-Yers have entered the labour market at a time when the current labour force is aging in the world and in South Africa. Gen-Yers are working with forty to sixty-year-olds and in some cases supervising employees old enough to be their parents. If unhappy with work circumstances Gen-Yers change careers fast, thus creating frustration for employers struggling to retain and recruit talented high-performers. According to the report for the Future of Small Business Management (2007) issued by the Institute for the Future (IFTF) based in California which has forecasted emerging trends affecting the global marketplace for 40 years, Gen-Yers, will emerge as the most entrepreneurial generation ever in the next decade. These highly independent individuals will rather be small business owners or freelancers and will choose not to work for large corporations. What are the leadership challenges facing South African companies when they engage with Gen-Yers? Firstly, this paper explores the concept Gen-Yers, as discussed in the theory. Secondly the paper further explores possible conflicting areas between current leadership practices and Gen-Yers. The paper concludes by supporting the value that Gen-Yers can bring to companies and suggests some practices that can be adopted by leadership to engage and motivate them and at the same time ensure that their companies stay ahead of competitors by keeping Gen-Yers motivated to stay in their employment. A theoretical model is suggested for testing Gen-Yers tenure of employment relationship.
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- Authors: Hewitt, L. M. M. , Ukpere, Wilfred I.
- Date: 2012
- Subjects: Management , Leadership , Generation Y , Gen-Yers , Motivation , Entrepreneurial orientation
- Type: Article
- Identifier: uj:5861 , ISSN 1993-8233 , http://hdl.handle.net/10210/7958
- Description: This paper acknowledges that Generation Y (Gen-Yers), who have grown up in a world of convenience and easy access to information, are more complex to lead and to understand than generations before them. Gen-Yers have entered the labour market at a time when the current labour force is aging in the world and in South Africa. Gen-Yers are working with forty to sixty-year-olds and in some cases supervising employees old enough to be their parents. If unhappy with work circumstances Gen-Yers change careers fast, thus creating frustration for employers struggling to retain and recruit talented high-performers. According to the report for the Future of Small Business Management (2007) issued by the Institute for the Future (IFTF) based in California which has forecasted emerging trends affecting the global marketplace for 40 years, Gen-Yers, will emerge as the most entrepreneurial generation ever in the next decade. These highly independent individuals will rather be small business owners or freelancers and will choose not to work for large corporations. What are the leadership challenges facing South African companies when they engage with Gen-Yers? Firstly, this paper explores the concept Gen-Yers, as discussed in the theory. Secondly the paper further explores possible conflicting areas between current leadership practices and Gen-Yers. The paper concludes by supporting the value that Gen-Yers can bring to companies and suggests some practices that can be adopted by leadership to engage and motivate them and at the same time ensure that their companies stay ahead of competitors by keeping Gen-Yers motivated to stay in their employment. A theoretical model is suggested for testing Gen-Yers tenure of employment relationship.
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Managing innovations in telecommunications industry in Nigeria
- Ogbo, Ann I., Okechukwu, Itanyi, Ukpere, Wilfred I.
- Authors: Ogbo, Ann I. , Okechukwu, Itanyi , Ukpere, Wilfred I.
- Date: 2012
- Subjects: Telecommunication - Nigeria , Management of technological innovations
- Type: Article
- Identifier: uj:5892 , ISSN 1993-8233 , http://hdl.handle.net/10210/8008
- Description: Of all the challenges faced by managers today, the management of technological innovation (MTI) is one of the most demanding. Get it right and firms create value and profit. Get it wrong and firms can face serious and perhaps terminal problems, losing money, workers, and reputation. This will lead to revenue loss, company closures and increased unemployment. The objective of this study was to assess the level of innovation in Nigeria's telecommunications industry. The aim was to ascertain how innovative the operators in the industry are which in turn determines how competitive the industry is. Data was collected from available literature on the telecommunications industry. The study proved that there are innovative activities being carried out by the various operators but there is still a lot of room for improvement. The study also found out that government and regulatory authorities need to do more in the area of infrastructural development and policy formulation to ensure a level playing field for both the old and new entrants. The study recommended that all stakeholders in the telecommunications industry, especially the regulator, shareholders, sponsors/directors, top management, and the government, should ensure that there is an innovation strategy in place which should be managed to ensure a high level of productivity and competition amongst the various operators. The study concluded that most of the service providers do not have designed corporate innovation strategies or processes. Furthermore, there are no agents of innovation and innovation teams across the various organizations; champions who will assist the project manager with the implementation and tracking of ideas, innovations and changes. Therefore, there is the need by the various service providers to breakdown functional barriers in their various organizations. However, it is equally important for these organizations to minimize the impact of hierarchies so that a seamless flow of ideas is made possible.
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- Authors: Ogbo, Ann I. , Okechukwu, Itanyi , Ukpere, Wilfred I.
- Date: 2012
- Subjects: Telecommunication - Nigeria , Management of technological innovations
- Type: Article
- Identifier: uj:5892 , ISSN 1993-8233 , http://hdl.handle.net/10210/8008
- Description: Of all the challenges faced by managers today, the management of technological innovation (MTI) is one of the most demanding. Get it right and firms create value and profit. Get it wrong and firms can face serious and perhaps terminal problems, losing money, workers, and reputation. This will lead to revenue loss, company closures and increased unemployment. The objective of this study was to assess the level of innovation in Nigeria's telecommunications industry. The aim was to ascertain how innovative the operators in the industry are which in turn determines how competitive the industry is. Data was collected from available literature on the telecommunications industry. The study proved that there are innovative activities being carried out by the various operators but there is still a lot of room for improvement. The study also found out that government and regulatory authorities need to do more in the area of infrastructural development and policy formulation to ensure a level playing field for both the old and new entrants. The study recommended that all stakeholders in the telecommunications industry, especially the regulator, shareholders, sponsors/directors, top management, and the government, should ensure that there is an innovation strategy in place which should be managed to ensure a high level of productivity and competition amongst the various operators. The study concluded that most of the service providers do not have designed corporate innovation strategies or processes. Furthermore, there are no agents of innovation and innovation teams across the various organizations; champions who will assist the project manager with the implementation and tracking of ideas, innovations and changes. Therefore, there is the need by the various service providers to breakdown functional barriers in their various organizations. However, it is equally important for these organizations to minimize the impact of hierarchies so that a seamless flow of ideas is made possible.
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Online business registration at a glance : a study of Congo-Brazzaville entrepreneurs in Cape Town.
- Momo, Alain M., Ukpere, Wilfred I.
- Authors: Momo, Alain M. , Ukpere, Wilfred I.
- Date: 2012
- Subjects: Online business registration , Congo-Brazzaville entrepreneurs - South Africa - Cape Town , Center for Business and Administrative Procedures (CFBAP) , Electronic commerce
- Type: Article
- Identifier: uj:5890 , ISSN 1993-8233 , http://hdl.handle.net/10210/8006
- Description: Even though God has ordained migration which has changed human history, rationalism, capitalism, liberalisation and technological innovation are central driving forces of globalization, and have positively impacted on global migration. Regardless of their entrepreneurial engagement, the presence of immigrants, including those from Congo-Brazzaville in South Africa, is often associated with an increasing unemployment rate; therefore, Congolese immigrants have become easy targets of blame for everything that has gone wrong in Cape Town. Therefore, the current authors believe that technological innovation, namely e-commerce could enable Congo-Brazzaville immigrant entrepreneurs, who are often accused of taking South African jobs, to plan for returning home. The main objective of this study was to analyse the benefits of online business registration for Congo- Brazzaville immigrant entrepreneurs in Cape Town. In order to obtain a clearer idea, the study focused on the junction of two strands, namely online company registration from both inductive and deductive perspectives. This paper utilised both qualitative and quantitative research methods. For research purposes, a self-administered questionnaire was utilised. The research target population included Congo-Brazzaville immigrant entrepreneurs in Cape Town, which is where the study was conducted. The purposeful sampling method was utilised with a sample size N = 116. The samples were sought from the general population of Congolese immigrant entrepreneurs who are also members of the Congolese Association of Cape Town.
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- Authors: Momo, Alain M. , Ukpere, Wilfred I.
- Date: 2012
- Subjects: Online business registration , Congo-Brazzaville entrepreneurs - South Africa - Cape Town , Center for Business and Administrative Procedures (CFBAP) , Electronic commerce
- Type: Article
- Identifier: uj:5890 , ISSN 1993-8233 , http://hdl.handle.net/10210/8006
- Description: Even though God has ordained migration which has changed human history, rationalism, capitalism, liberalisation and technological innovation are central driving forces of globalization, and have positively impacted on global migration. Regardless of their entrepreneurial engagement, the presence of immigrants, including those from Congo-Brazzaville in South Africa, is often associated with an increasing unemployment rate; therefore, Congolese immigrants have become easy targets of blame for everything that has gone wrong in Cape Town. Therefore, the current authors believe that technological innovation, namely e-commerce could enable Congo-Brazzaville immigrant entrepreneurs, who are often accused of taking South African jobs, to plan for returning home. The main objective of this study was to analyse the benefits of online business registration for Congo- Brazzaville immigrant entrepreneurs in Cape Town. In order to obtain a clearer idea, the study focused on the junction of two strands, namely online company registration from both inductive and deductive perspectives. This paper utilised both qualitative and quantitative research methods. For research purposes, a self-administered questionnaire was utilised. The research target population included Congo-Brazzaville immigrant entrepreneurs in Cape Town, which is where the study was conducted. The purposeful sampling method was utilised with a sample size N = 116. The samples were sought from the general population of Congolese immigrant entrepreneurs who are also members of the Congolese Association of Cape Town.
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