Examining the role of knowledge management and technology operating capabilities in the development of customer-centric organisational systems
- Munyanyi, Watson, Pooe, David
- Authors: Munyanyi, Watson , Pooe, David
- Date: 2019
- Subjects: Knowledge management , Technology operating capabilities , Customer-centric organisational systems
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/404566 , uj:33934 , Citation: Munyanyi, W. & Pooe, D., 2019, ‘Examining the role of knowledge management and technology operating capabilities in the development of customercentric organisational systems’, Acta Commercii 19(2), a647. https://doi.org/ 10.4102/ac.v19i2.647 , ISSN: (Online) 1684-1999
- Description: Abstract: Orientation: Over the years technological competence and knowledge management have grown in significance in relation to strategic management of firms. Research purpose: The aim of the study was to examine the role of knowledge management and technology operating capabilities in the development of customer-centric organisational systems for small and medium enterprises in Zimbabwe. Motivation for the study: The dynamism in the business environment, coupled with the proliferation in technological advancements, is forcing firms to reorient themselves, especially towards customer centrism. Research design, approach and method: Based on a cross-sectional survey conducted on 388 firms in Zimbabwe, this study sought to investigate the influence of knowledge management capabilities and technology operating capabilities on the ability of small and medium enterprises to create customer-centric organisational systems. A five-point Likert scale questionnaire was used to collect data from simple, randomly selected small firms, and structural equation modelling was used to test the direction and significance of the proposed relationships. Main findings: The study found that there are positive relationships between the two dimensions of knowledge management capability and one technological competence dimension. Practical/managerial implications: Because external knowledge searches have become progressively significant for small and medium enterprises to attain and maintain a competitive advantage, the study findings demonstrate that knowledge acquisition and transformation are also essential for firms to create customer-oriented organisational systems. Contribution/value-add: The novelty in this study is that it decomposes absorptive capacity and technological competences and assesses the individual dimensions’ influence on the dependent variable, thereby enhancing exhaustive understanding while avoiding theoretical misspecifications and empirical contradictions.
- Full Text:
- Authors: Munyanyi, Watson , Pooe, David
- Date: 2019
- Subjects: Knowledge management , Technology operating capabilities , Customer-centric organisational systems
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/404566 , uj:33934 , Citation: Munyanyi, W. & Pooe, D., 2019, ‘Examining the role of knowledge management and technology operating capabilities in the development of customercentric organisational systems’, Acta Commercii 19(2), a647. https://doi.org/ 10.4102/ac.v19i2.647 , ISSN: (Online) 1684-1999
- Description: Abstract: Orientation: Over the years technological competence and knowledge management have grown in significance in relation to strategic management of firms. Research purpose: The aim of the study was to examine the role of knowledge management and technology operating capabilities in the development of customer-centric organisational systems for small and medium enterprises in Zimbabwe. Motivation for the study: The dynamism in the business environment, coupled with the proliferation in technological advancements, is forcing firms to reorient themselves, especially towards customer centrism. Research design, approach and method: Based on a cross-sectional survey conducted on 388 firms in Zimbabwe, this study sought to investigate the influence of knowledge management capabilities and technology operating capabilities on the ability of small and medium enterprises to create customer-centric organisational systems. A five-point Likert scale questionnaire was used to collect data from simple, randomly selected small firms, and structural equation modelling was used to test the direction and significance of the proposed relationships. Main findings: The study found that there are positive relationships between the two dimensions of knowledge management capability and one technological competence dimension. Practical/managerial implications: Because external knowledge searches have become progressively significant for small and medium enterprises to attain and maintain a competitive advantage, the study findings demonstrate that knowledge acquisition and transformation are also essential for firms to create customer-oriented organisational systems. Contribution/value-add: The novelty in this study is that it decomposes absorptive capacity and technological competences and assesses the individual dimensions’ influence on the dependent variable, thereby enhancing exhaustive understanding while avoiding theoretical misspecifications and empirical contradictions.
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The influence of absorptive capacity and networking capabilities on small and medium enterprises
- Munyanyi, Watson, Pooe, David
- Authors: Munyanyi, Watson , Pooe, David
- Date: 2019
- Subjects: Absorptive capacity , Networking capabilities , Customer relational capabilities
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/403470 , uj:33812 , Citation: Munyanyi, W. & Pooe, D., 2019, ‘The influence of absorptive capacity and networking capabilities on small and medium enterprises’, Southern African Journal of Entrepreneurship and Small Business Management 11(1), a231. https://doi.org/10.4102/ sajesbm.v11i1.231
- Description: Abstract: Background: In response to the ever-growing complexity in the business environment that has resulted from the dramatic technological transformation, businesses have altered the way they conduct business. The influence of the external business environment is increasing in significance, rendering traditional methods of operating business outdated and forcing the adoption of new methods. Objective: The aim of this study is to investigate how organisational capabilities influence small and medium enterprises’ (SMEs) operational performance (OP), by specifically looking at absorptive capacity (ACAP), networking capabilities (NCs) and customer relational capabilities (CRCs). Setting: This study was conducted in Zimbabwe and was spread across the 10 provinces, focusing on 388 randomly selected SMEs. Methods: Data were collected through self-administering questionnaires to respondents, using the drop-off or pickup technique and making telephonic follow-ups to increase the response rate. Analysis of the data in this study was largely quantitative in nature and it was performed using a two-step structural equation modelling approach. Results: The results of the study indicate that CRCs lead both ACAP and NCs to improve OP. Conclusion: This study enlightens both SMEs’ managers and policymakers on the significance of capabilities, as opposed to resources, in the growth of the SMEs sector. In light of the results, it is imperative that firms orientate themselves to embrace networking and ACAP as central tenets of their day-to-day operations while attending to customers timely and innovatively.
- Full Text:
- Authors: Munyanyi, Watson , Pooe, David
- Date: 2019
- Subjects: Absorptive capacity , Networking capabilities , Customer relational capabilities
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/403470 , uj:33812 , Citation: Munyanyi, W. & Pooe, D., 2019, ‘The influence of absorptive capacity and networking capabilities on small and medium enterprises’, Southern African Journal of Entrepreneurship and Small Business Management 11(1), a231. https://doi.org/10.4102/ sajesbm.v11i1.231
- Description: Abstract: Background: In response to the ever-growing complexity in the business environment that has resulted from the dramatic technological transformation, businesses have altered the way they conduct business. The influence of the external business environment is increasing in significance, rendering traditional methods of operating business outdated and forcing the adoption of new methods. Objective: The aim of this study is to investigate how organisational capabilities influence small and medium enterprises’ (SMEs) operational performance (OP), by specifically looking at absorptive capacity (ACAP), networking capabilities (NCs) and customer relational capabilities (CRCs). Setting: This study was conducted in Zimbabwe and was spread across the 10 provinces, focusing on 388 randomly selected SMEs. Methods: Data were collected through self-administering questionnaires to respondents, using the drop-off or pickup technique and making telephonic follow-ups to increase the response rate. Analysis of the data in this study was largely quantitative in nature and it was performed using a two-step structural equation modelling approach. Results: The results of the study indicate that CRCs lead both ACAP and NCs to improve OP. Conclusion: This study enlightens both SMEs’ managers and policymakers on the significance of capabilities, as opposed to resources, in the growth of the SMEs sector. In light of the results, it is imperative that firms orientate themselves to embrace networking and ACAP as central tenets of their day-to-day operations while attending to customers timely and innovatively.
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The influence of collaboration-oriented organisational capabilities on supply chain competence among small and medium enterprises
- Pooe, David, Munyanyi, Watson
- Authors: Pooe, David , Munyanyi, Watson
- Date: 2019
- Subjects: customer interaction management capability , Partnering proactiveness , Supply chain competence
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/404567 , uj:33932 , Citation: Pooe, D. & Munyanyi, W., 2019, ‘The influence of collaboration-oriented organisational capabilities on supply chain competence among small and medium enterprises’, Acta Commercii 19(2), a656. https://doi. org/10.4102/ac.v19i2.656 , ISSN: (Online) 1684-1999
- Description: Abstract: Orientation: In the contemporary business environment, there is need for firms to strategically interact with partners beyond boundaries, and by collaborating these firms can access resource and technologies beyond their limits. Research purpose: The aim of this study was to investigate the influence of collaborationoriented organisational capabilities (COOC) on supply chain competence among small and medium enterprises (SMEs) in Zimbabwe. Motivation for the study: Small and medium enterprises in Zimbabwe have experienced limited growth, primarily because of their failure to nurture and steer their competencies. The literature suggests that there is value in synchronised cooperative and competitive interactions between firms as such interactions incentivise the pursuit of shared interests. Research design, approach and method: Through a cross-sectional survey, data were collected from 388 SMEs in Zimbabwe, and structural equation modelling was used to analyse the data. Main findings: The study specifically found that there is a positive and significant relationship between collaboration-oriented capabilities and supply chain competence. Practical/managerial implications: The results of this study demonstrate the critical role of organisational capabilities in achieving supply chain competence. The study proves that collaborative capabilities are central to the supply chain success of SMEs, with the possibility of influencing also the firm’s sustainable competitive advantage in line with the dynamic capabilities theory. Contribution/value-add: This study sheds light on the possibility of enhancing the overall supply chain competence of SMEs by establishing and empirically testing the relationships between COOC and supply chain competence.
- Full Text:
- Authors: Pooe, David , Munyanyi, Watson
- Date: 2019
- Subjects: customer interaction management capability , Partnering proactiveness , Supply chain competence
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/404567 , uj:33932 , Citation: Pooe, D. & Munyanyi, W., 2019, ‘The influence of collaboration-oriented organisational capabilities on supply chain competence among small and medium enterprises’, Acta Commercii 19(2), a656. https://doi. org/10.4102/ac.v19i2.656 , ISSN: (Online) 1684-1999
- Description: Abstract: Orientation: In the contemporary business environment, there is need for firms to strategically interact with partners beyond boundaries, and by collaborating these firms can access resource and technologies beyond their limits. Research purpose: The aim of this study was to investigate the influence of collaborationoriented organisational capabilities (COOC) on supply chain competence among small and medium enterprises (SMEs) in Zimbabwe. Motivation for the study: Small and medium enterprises in Zimbabwe have experienced limited growth, primarily because of their failure to nurture and steer their competencies. The literature suggests that there is value in synchronised cooperative and competitive interactions between firms as such interactions incentivise the pursuit of shared interests. Research design, approach and method: Through a cross-sectional survey, data were collected from 388 SMEs in Zimbabwe, and structural equation modelling was used to analyse the data. Main findings: The study specifically found that there is a positive and significant relationship between collaboration-oriented capabilities and supply chain competence. Practical/managerial implications: The results of this study demonstrate the critical role of organisational capabilities in achieving supply chain competence. The study proves that collaborative capabilities are central to the supply chain success of SMEs, with the possibility of influencing also the firm’s sustainable competitive advantage in line with the dynamic capabilities theory. Contribution/value-add: This study sheds light on the possibility of enhancing the overall supply chain competence of SMEs by establishing and empirically testing the relationships between COOC and supply chain competence.
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The influence of organisational capabilities on the operational performance of small and medium enterprises
- Authors: Munyanyi, Watson
- Date: 2018
- Subjects: Small business , Organizational effectiveness , Small business - Customer services
- Language: English
- Type: Doctoral (Thesis)
- Identifier: http://hdl.handle.net/10210/293107 , uj:31865
- Description: Abstract: Small and medium enterprises play a significant role in the socio-economic growth of both developed and developing countries. Since they cannot rely on resource abundancy for survival and growth, organisational capabilities become a crucial element in their quest for superior growth. This study sought to investigate the influence of organisational capabilities on the operational performance of small and medium enterprises. A total of five capabilities were used as independent variables in this study and these were measured against operational performance. A total of 388 self-administered questionnaires were obtained from small and medium enterprises across the ten provinces of Zimbabwe, and the data cleaned and coded before subjected to several statistical measurements. Exploratory factor analysis, confirmatory factor analysis and structural equation modelling were done to confirm the existence of a causal relationship and make inferences among the constructs of interest. The results of the study show that organisational capabilities are an influential factor in as far as small and medium enterprises operational performance is concerned. These findings provide empirical support for both the dynamic capabilities theory and the network theory and if adopted by managers and owners of small and medium enterprises, the findings can add value to the firms’ products quality, operational flexibility, delivery time and cost efficiency. Despite availability of capabilities literature, research on organisational capabilities and operational performance in the small and medium enterprises context remains scant and inconclusive such that it is important to reconsider some of the established views of this study’s findings. , Ph.D. (Business Management)
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- Authors: Munyanyi, Watson
- Date: 2018
- Subjects: Small business , Organizational effectiveness , Small business - Customer services
- Language: English
- Type: Doctoral (Thesis)
- Identifier: http://hdl.handle.net/10210/293107 , uj:31865
- Description: Abstract: Small and medium enterprises play a significant role in the socio-economic growth of both developed and developing countries. Since they cannot rely on resource abundancy for survival and growth, organisational capabilities become a crucial element in their quest for superior growth. This study sought to investigate the influence of organisational capabilities on the operational performance of small and medium enterprises. A total of five capabilities were used as independent variables in this study and these were measured against operational performance. A total of 388 self-administered questionnaires were obtained from small and medium enterprises across the ten provinces of Zimbabwe, and the data cleaned and coded before subjected to several statistical measurements. Exploratory factor analysis, confirmatory factor analysis and structural equation modelling were done to confirm the existence of a causal relationship and make inferences among the constructs of interest. The results of the study show that organisational capabilities are an influential factor in as far as small and medium enterprises operational performance is concerned. These findings provide empirical support for both the dynamic capabilities theory and the network theory and if adopted by managers and owners of small and medium enterprises, the findings can add value to the firms’ products quality, operational flexibility, delivery time and cost efficiency. Despite availability of capabilities literature, research on organisational capabilities and operational performance in the small and medium enterprises context remains scant and inconclusive such that it is important to reconsider some of the established views of this study’s findings. , Ph.D. (Business Management)
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